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Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option.

Browse Source 
git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2019-03-11 03:44:37 +00:00
parent 2ad1a6b982
commit e3f7ea0b7f
19 changed files with 296 additions and 35 deletions
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agc_2-X/trunk/www/agc/manager_send.php
+36 -2
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@@ -141,10 +141,11 @@
# 170921-2009 - Fix for CALLID in beginning of recording filename
# 180522-1920 - Added more agent debug output for recordings
# 190222-1318 - Added recent session per-call logging
# 190310-1202 - Added MuteRecording function
#
$version = '2.14-88';
$build = '190222-1318';
$version = '2.14-89';
$build = '190310-1202';
$php_script = 'manager_send.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=143;
@@ -248,6 +249,8 @@ if (isset($_GET["qm_extension"])) {$qm_extension=$_GET["qm_extension"];}
elseif (isset($_POST["qm_extension"])) {$qm_extension=$_POST["qm_extension"];}
if (isset($_GET["customerparked"])) {$customerparked=$_GET["customerparked"];}
elseif (isset($_POST["customerparked"])) {$customerparked=$_POST["customerparked"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
header ("Content-type: text/html; charset=utf-8");
@@ -271,6 +274,7 @@ $ACTION = preg_replace("/\'|\"|\\\\|;/","",$ACTION);
$CalLCID = preg_replace("/\'|\"|\\\\|;/","",$CalLCID);
$FROMvdc = preg_replace('/[^-_0-9a-zA-Z]/','',$FROMvdc);
$account = preg_replace('/[^-_0-9a-zA-Z]/','',$account);
$user_group = preg_replace('/[^-_0-9a-zA-Z]/','',$user_group);
$agent_dialed_number = preg_replace('/[^-_0-9a-zA-Z]/','',$agent_dialed_number);
$agent_dialed_type = preg_replace('/[^-_0-9a-zA-Z]/','',$agent_dialed_type);
$agent_log_id = preg_replace('/[^-_0-9a-zA-Z]/','',$agent_log_id);
@@ -2588,6 +2592,36 @@ if ($ACTION=="VolumeControl")
######################
# ACTION=MuteRecording - Mute/Unmute audio recording of call
######################
if ($ACTION=="MuteRecording")
{
if ( (strlen($channel)<1) or (strlen($stage)<1) or (strlen($queryCID)<1) )
{
echo _QXZ("Recording %1s, Muting %2s is not valid or queryCID %3s is not valid, Originate command not inserted",0,'',$channel,$stage,$queryCID)."\n";
}
else
{
### insert into the vicidial_agent_function_log table that the recording mute has happened
$stmt = "INSERT INTO vicidial_agent_function_log set agent_log_id='$agent_log_id',user='$user',function='mute_rec',event_time=NOW(),campaign_id='$campaign',user_group='$user_group',lead_id='$lead_id',uniqueid='$uniqueid',caller_code='$queryCID',stage='$stage',comments='$channel';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02144',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','MuteAudio','$queryCID','Channel: $channel','Direction: all','State: $stage','Callerid: $queryCID','','','','','$channel','$stage');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02145',$user,$server_ip,$session_name,$one_mysql_log);}
echo _QXZ("Mute command sent for Recording %1s, Muting %2s on %3s",0,'',$channel,$stage,$server_ip)."\n";
}
}
$ENDtime = date("U");
$RUNtime = ($ENDtime - $StarTtime);
if ($format=='debug') {echo "\n<!-- script runtime: $RUNtime seconds -->";}