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Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option.

Browse Source 
git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2019-03-11 03:44:37 +00:00
parent 2ad1a6b982
commit e3f7ea0b7f
19 changed files with 296 additions and 35 deletions
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agc_2-X/trunk/www/vicidial/admin_modify_lead.php
+46 -3
View File
@@ -8,7 +8,7 @@
# just needs to enter the leadID and then they can view and modify the
# information in the record for that lead
#
# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -93,6 +93,7 @@
# 180410-1720 - Added switch lead log entry display
# 180506-1813 - Added switch_list log entry display
# 180807-0957 - Added new diff logging code
# 190310-2223 - Added indication of muted recordings by agent
#
require("dbconnect_mysqli.php");
@@ -240,7 +241,7 @@ if ($nonselectable_statuses > 0)
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,custom_fields_enabled,webroot_writable,allow_emails,enable_languages,language_method,active_modules,log_recording_access,admin_screen_colors,enable_gdpr_download_deletion,source_id_display FROM system_settings;";
$stmt = "SELECT use_non_latin,custom_fields_enabled,webroot_writable,allow_emails,enable_languages,language_method,active_modules,log_recording_access,admin_screen_colors,enable_gdpr_download_deletion,source_id_display,mute_recordings FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
@@ -258,6 +259,7 @@ if ($qm_conf_ct > 0)
$SSadmin_screen_colors = $row[8];
$enable_gdpr_download_deletion = $row[9];
$SSsource_id_display = $row[10];
$SSmute_recordings = $row[11];
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -2610,10 +2612,15 @@ else
}
$mute_column='';
if ($SSmute_recordings > 0)
{
$mute_column = "<td align=left><font size=2>"._QXZ("MUTE")."</td>";
}
echo "<B>"._QXZ("RECORDINGS FOR THIS LEAD").":</B>\n";
echo "<TABLE width=800 cellspacing=1 cellpadding=1>\n";
echo "<tr><td><font size=1># </td><td align=left><font size=2> "._QXZ("LEAD")."</td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("SECONDS")." </td><td align=left><font size=2> &nbsp; "._QXZ("RECID")."</td><td align=center><font size=2>"._QXZ("FILENAME")."</td><td align=left><font size=2>"._QXZ("LOCATION")."</td><td align=left><font size=2>"._QXZ("TSR")."</td><td align=left><font size=2> </td></tr>\n";
echo "<tr><td><font size=1># </td><td align=left><font size=2> "._QXZ("LEAD")."</td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("SECONDS")." </td><td align=left><font size=2> &nbsp; "._QXZ("RECID")."</td><td align=center><font size=2>"._QXZ("FILENAME")."</td><td align=left><font size=2>"._QXZ("LOCATION")."</td><td align=left><font size=2>"._QXZ("TSR")."</td>$mute_column<td align=left><font size=2> </td></tr>\n";
$stmt="SELECT recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from recording_log where lead_id='" . mysqli_real_escape_string($link, $lead_id) . "' order by recording_id desc limit 500;";
$rslt=mysql_to_mysqli($stmt, $link);
@@ -2658,6 +2665,19 @@ else
}
}
if ($SSmute_recordings > 0)
{
$mute_events=0;
$stmt="SELECT count(*) from vicidial_agent_function_log where user='$row[13]' and event_time >= '$row[4]' and event_time <= '$row[6]' and function='mute_rec' and lead_id='$row[12]' and stage='on';";
$rsltx=mysql_to_mysqli($stmt, $link);
$flogs_to_print = mysqli_num_rows($rsltx);
if ($flogs_to_print > 0)
{
$rowx=mysqli_fetch_row($rsltx);
$mute_events = $rowx[0];
}
}
if (strlen($location)>30)
{$locat = substr($location,0,27); $locat = "$locat...";}
else
@@ -2687,6 +2707,11 @@ else
echo "<td align=center><font size=1> $row[10] </td>\n";
echo "<td align=left><font size=2> $location </td>\n";
echo "<td align=left><font size=2> <A HREF=\"user_stats.php?user=$row[13]\" target=\"_blank\">$row[13]</A> </td>";
if ($SSmute_recordings > 0)
{
if ($mute_events < 1) {$mute_events='';}
echo "<td align=center><font size=2> $mute_events &nbsp; </td>\n";
}
echo "$play_audio";
echo "</tr>\n";
$rec_ids .= ",'$row[0]'";
@@ -2735,6 +2760,19 @@ else
}
}
if ($SSmute_recordings > 0)
{
$mute_events=0;
$stmt="SELECT count(*) from vicidial_agent_function_log where user='$row[13]' and event_time >= '$row[4]' and event_time <= '$row[6]' and function='mute_rec' and lead_id='$row[12]' and stage='on';";
$rsltx=mysql_to_mysqli($stmt, $link);
$flogs_to_print = mysqli_num_rows($rsltx);
if ($flogs_to_print > 0)
{
$rowx=mysqli_fetch_row($rsltx);
$mute_events = $rowx[0];
}
}
if (strlen($location)>30)
{$locat = substr($location,0,27); $locat = "$locat...";}
else
@@ -2765,6 +2803,11 @@ else
echo "<td align=center><font size=1> $row[10] </td>\n";
echo "<td align=left><font size=2> $location *</td>\n";
echo "<td align=left><font size=2> <A HREF=\"user_stats.php?user=$row[13]\" target=\"_blank\">$row[13]</A> </td>";
if ($SSmute_recordings > 0)
{
if ($mute_events < 1) {$mute_events='';}
echo "<td align=center><font size=2> $mute_events &nbsp; </td>\n";
}
echo "$play_audio";
echo "</tr>\n";
}