From e422a42bfdfca736e9fc7d3388863b1535845c0c Mon Sep 17 00:00:00 2001 From: mattf Date: Sun, 11 Mar 2018 07:34:14 +0000 Subject: [PATCH] Added unique lead ID count to Park Stats report git-svn-id: svn://192.168.202.10@2942 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/www/vicidial/AST_parkstats.php | 44 +++++++++++++++----- 1 file changed, 33 insertions(+), 11 deletions(-) diff --git a/agc_2-X/trunk/www/vicidial/AST_parkstats.php b/agc_2-X/trunk/www/vicidial/AST_parkstats.php index 6af0401e..c047dae4 100644 --- a/agc_2-X/trunk/www/vicidial/AST_parkstats.php +++ b/agc_2-X/trunk/www/vicidial/AST_parkstats.php @@ -1,7 +1,7 @@ LICENSE: AGPLv2 +# Copyright (C) 2018 Matt Florell LICENSE: AGPLv2 # # CHANGES # @@ -18,6 +18,7 @@ # 170412-2129 - Updated for new park logging # 170808-0220 - Added detailed log option # 170823-2154 - Added HTML formatting and screen colors +# 180311-0327 - Added unique lead ID count # $startMS = microtime(); @@ -381,7 +382,7 @@ $HTML.=""; $HTML.=""._QXZ("Park Stats",48)." $NOW_TIME"; $HTML.="\n"; -$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';"; +$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $row=mysqli_fetch_row($rslt); @@ -391,7 +392,14 @@ $average_hold_seconds = MathZDC($row[1], $row[0]); $average_hold_seconds = round($average_hold_seconds, 0); $average_hold_seconds = sprintf("%10s", $average_hold_seconds); +$stmt="select count(distinct lead_id) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';"; +$rslt=mysql_to_mysqli($stmt, $link); +if ($DB) {$MAIN.="$stmt\n";} +$row=mysqli_fetch_row($rslt); +$TOTALleads = sprintf("%10s", $row[0]); + $TEXT.=_QXZ("Total Calls parked in this Group:",45)." $TOTALcalls\n"; +$TEXT.=_QXZ("Total Leads parked in this Group:",45)." $TOTALleads\n"; $TEXT.=_QXZ("Average Hold Time(seconds) for Parked Calls:",45)." $average_hold_seconds\n"; $TEXT.="\n"; $TEXT.="---------- "._QXZ("DROPS")."\n"; @@ -399,11 +407,12 @@ $TEXT.="---------- "._QXZ("DROPS")."\n"; $HTML.=""; $HTML.=""._QXZ("TOTALS")."
"; $HTML.=_QXZ("Total Calls parked in this Group:")." $TOTALcalls
"; +$HTML.=_QXZ("Total Leads parked in this Group:")." $TOTALleads
"; $HTML.=_QXZ("Average Hold Time(seconds) for Parked Calls:")." $average_hold_seconds"; $HTML.="

"; $HTML.=""._QXZ("DROPS")."
"; -$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);"; +$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $row=mysqli_fetch_row($rslt); @@ -429,9 +438,9 @@ $HTML.=""; $TEXT.="\n"; $TEXT.="---------- "._QXZ("USER PARK STATS").":\n"; -$TEXT.="+---------------------------------------------+------------+--------+--------+------------+--------+--------+\n"; -$TEXT.="| "._QXZ("USER",43)." | "._QXZ("CALLS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." | "._QXZ("DROPS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." |\n"; -$TEXT.="+---------------------------------------------+------------+--------+--------+------------+--------+--------+\n"; +$TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n"; +$TEXT.="| "._QXZ("USER",43)." | "._QXZ("CALLS",10)." | "._QXZ("LEADS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." | "._QXZ("DROPS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." |\n"; +$TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n"; $HTML.="
"; $HTML.=""; @@ -440,6 +449,7 @@ $HTML.="\n"; $HTML.=""; $HTML.=""; $HTML.=""; +$HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; @@ -447,7 +457,7 @@ $HTML.=""; $HTML.=""; $HTML.="\n"; -$stmt="select park_log.user,full_name,count(*),sum(parked_sec),avg(parked_sec) from park_log,vicidial_users where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user is not null and park_log.user=vicidial_users.user group by park_log.user;"; +$stmt="select park_log.user,full_name,count(*),sum(parked_sec),avg(parked_sec) from park_log,vicidial_users where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user is not null and park_log.user=vicidial_users.user group by park_log.user;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $users_to_print = mysqli_num_rows($rslt); @@ -459,6 +469,7 @@ while ($i < $users_to_print) $user[$i] = $row[0]; $full_name[$i] = sprintf("%-43s", "$row[0] - $row[1]"); while(strlen($full_name[$i])>43) {$full_name[$i] = substr("$full_name[$i]", 0, -1);} $USERcalls[$i] = sprintf("%10s", $row[2]); + $USERleads[$i] = 0; $USERtotTALK = $row[3]; $USERavgTALK = $row[4]; @@ -487,7 +498,7 @@ while ($i < $users_to_print) $i=0; while ($i < $users_to_print) { - $stmt="select count(*),sum(parked_sec),avg(parked_sec) from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;"; + $stmt="select count(*),sum(parked_sec),avg(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $drop_to_print = mysqli_num_rows($rslt); @@ -519,11 +530,22 @@ while ($i < $users_to_print) $USERavgDROP_MS[$i] = sprintf("%6s", $USERavgDROP_MS[$i]); } - $TEXT.="| $full_name[$i] | $USERcalls[$i] | $USERtotTALK_MS[$i] | $USERavgTALK_MS[$i] | $USERdrops[$i] | $USERtotDROP_MS[$i] | $USERavgDROP_MS[$i] |\n"; + $stmt="select count(distinct lead_id) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;"; + $rslt=mysql_to_mysqli($stmt, $link); + if ($DB) {$MAIN.="$stmt\n";} + $drop_to_print = mysqli_num_rows($rslt); + if ($users_to_print > 0) + { + $row=mysqli_fetch_row($rslt); + $USERleads[$i] = sprintf("%10s", $row[0]); + } + + $TEXT.="| $full_name[$i] | $USERcalls[$i] | $USERleads[$i] | $USERtotTALK_MS[$i] | $USERavgTALK_MS[$i] | $USERdrops[$i] | $USERtotDROP_MS[$i] | $USERavgDROP_MS[$i] |\n"; $HTML.=""; $HTML.=""; $HTML.=""; + $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; @@ -534,7 +556,7 @@ while ($i < $users_to_print) $i++; } -$TEXT.="+---------------------------------------------+------------+--------+--------+------------+--------+--------+\n"; +$TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n"; $HTML.="
"._QXZ("USER").""._QXZ("CALLS").""._QXZ("LEADS").""._QXZ("TIME M").""._QXZ("AVRG M").""._QXZ("DROPS").""._QXZ("TIME M").""._QXZ("AVRG M")."
$full_name[$i]$USERcalls[$i]$USERleads[$i]$USERtotTALK_MS[$i]$USERavgTALK_MS[$i]$USERdrops[$i]
\n"; ############################## @@ -735,7 +757,7 @@ $TEXT.=$MAIN2."\n"; $HTML.=$MAIN2.""; if ($show_details) { - $stmt="select * from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and channel_group='" . mysqli_real_escape_string($link, $group) . "' order by parked_time, grab_time, hangup_time desc"; + $stmt="select * from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and channel_group='" . mysqli_real_escape_string($link, $group) . "' order by parked_time, grab_time, hangup_time desc"; $rslt=mysql_to_mysqli($stmt, $link); if (!$lower_limit) {$lower_limit=1;}