From eb8f732fbedc2ed5f935ee8cdddf28b6f848d948 Mon Sep 17 00:00:00 2001
From: mattf <mattf@3d104415-ff17-0410-8863-d5cf3c621b8a>
Date: Tue, 9 Aug 2011 20:34:24 +0000
Subject: [PATCH] Added noanswer logging feature to System Settings, will log
 only auto-dial calls that are not answered to a separate table Added new Team
 Performance Detail report to the Reports page. This is a fairly detailed and
 database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
---
 agc_2-X/trunk/UPGRADE                         |   7 +
 agc_2-X/trunk/bin/ADMIN_archive_log_tables.pl |  54 ++
 agc_2-X/trunk/bin/AST_VDauto_dial.pl          | 173 +++-
 agc_2-X/trunk/bin/AST_VDsales_export.pl       |   4 +-
 .../trunk/extras/MySQL_AST_CREATE_tables.sql  |  36 +-
 agc_2-X/trunk/extras/upgrade_2.4.sql          |  39 +
 .../TO_BE_TRANSLATED_2.4.txt                  |   6 +
 .../vicidial/AST_team_performance_detail.php  | 776 ++++++++++++++++++
 agc_2-X/trunk/www/vicidial/admin.php          |  86 +-
 9 files changed, 1170 insertions(+), 11 deletions(-)
 create mode 100644 agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php

diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE
index edc98c6b..2b30be1a 100644
--- a/agc_2-X/trunk/UPGRADE
+++ b/agc_2-X/trunk/UPGRADE
@@ -670,6 +670,13 @@ OTHER CHANGES:
 	dial statuses so that the other leads tied by vendor_lead_code in the 
 	campaign's lists are not deactivated.
 
+152. Added noanswer logging feature to System Settings, will log only auto-dial
+	calls that are not answered to a separate table
+
+153. Added new Team Performance Detail report to the Reports page. This is a 
+	fairly detailed and database-intensive report that summarizes several
+	user-grouped statistics
+
 
 
 
diff --git a/agc_2-X/trunk/bin/ADMIN_archive_log_tables.pl b/agc_2-X/trunk/bin/ADMIN_archive_log_tables.pl
index e32f6447..553e2c13 100644
--- a/agc_2-X/trunk/bin/ADMIN_archive_log_tables.pl
+++ b/agc_2-X/trunk/bin/ADMIN_archive_log_tables.pl
@@ -32,6 +32,7 @@
 # 110430-1442 - Added queue-log and closer-log options, changed quiet to --quiet flag
 # 110525-1040 - Added vicidial_outbound_ivr_log archiving
 # 110801-2140 - Added vicidial_url_log table purging and vicidial_log_extended to rolling processes
+# 110808-0055 - Added vicidial_log_noanswer process
 #
 
 ### begin parsing run-time options ###
@@ -404,6 +405,7 @@ if (!$T)
 		}
 
 
+
 	##### vicidial_log_extended
 	$stmtA = "SELECT count(*) from vicidial_log_extended;";
 	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -454,6 +456,58 @@ if (!$T)
 		}
 
 
+
+	##### vicidial_log_noanswer
+	$stmtA = "SELECT count(*) from vicidial_log_noanswer;";
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArows=$sthA->rows;
+	if ($sthArows > 0)
+		{
+		@aryA = $sthA->fetchrow_array;
+		$vicidial_log_noanswer_count =	$aryA[0];
+		}
+	$sthA->finish();
+
+	$stmtA = "SELECT count(*) from vicidial_log_noanswer_archive;";
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArows=$sthA->rows;
+	if ($sthArows > 0)
+		{
+		@aryA = $sthA->fetchrow_array;
+		$vicidial_log_noanswer_archive_count =	$aryA[0];
+		}
+	$sthA->finish();
+
+	if (!$Q) {print "\nProcessing vicidial_log_noanswer table...  ($vicidial_log_noanswer_count|$vicidial_log_noanswer_archive_count)\n";}
+	$stmtA = "INSERT IGNORE INTO vicidial_log_noanswer_archive SELECT * from vicidial_log_noanswer;";
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	
+	$sthArows = $sthA->rows;
+	if (!$Q) {print "$sthArows rows inserted into vicidial_log_noanswer_archive table \n";}
+	
+	$rv = $sthA->err();
+	if (!$rv) 
+		{	
+		$stmtA = "DELETE FROM vicidial_log_noanswer WHERE call_date < '$del_time';";
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+		$sthArows = $sthA->rows;
+		if (!$Q) {print "$sthArows rows deleted from vicidial_log_noanswer table \n";}
+
+		$stmtA = "optimize table vicidial_log_noanswer;";
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+
+		$stmtA = "optimize table vicidial_log_noanswer_archive;";
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+		}
+
+
+
 	##### server_performance
 	$stmtA = "SELECT count(*) from server_performance;";
 	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
diff --git a/agc_2-X/trunk/bin/AST_VDauto_dial.pl b/agc_2-X/trunk/bin/AST_VDauto_dial.pl
index e6a15c28..b5b5ae01 100644
--- a/agc_2-X/trunk/bin/AST_VDauto_dial.pl
+++ b/agc_2-X/trunk/bin/AST_VDauto_dial.pl
@@ -104,6 +104,7 @@
 # 110602-0953 - Added dl_diff_target_method option
 # 110723-1256 - Added extra debug for vac deletes and fix for long ring/drop time
 # 110731-2127 - Added sections for handling MULTI_LEAD auto-alt-dial and na-call-url functions
+# 110809-1516 - Added section for noanswer logging
 #
 
 
@@ -381,9 +382,12 @@ while($one_day_interval > 0)
 		$event_string="SERVER CALLS PER SECOND MAXIMUM SET TO: $outbound_calls_per_second |$per_call_delay|";
 		&event_logger;
 
+
+
+
 		#############################################
 		##### Check if auto-dialing is enabled
-		$stmtA = "SELECT outbound_autodial_active FROM system_settings;";
+		$stmtA = "SELECT outbound_autodial_active,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db FROM system_settings;";
 		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
 		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
 		$sthArows=$sthA->rows;
@@ -391,6 +395,12 @@ while($one_day_interval > 0)
 			{
 			@aryA = $sthA->fetchrow_array;
 			$outbound_autodial_active =		$aryA[0];
+			$noanswer_log =					$aryA[1];
+			$alt_log_server_ip =			$aryA[2];
+			$alt_log_dbname =				$aryA[3];
+			$alt_log_login =				$aryA[4];
+			$alt_log_pass =					$aryA[5];
+			$tables_use_alt_log_db =		$aryA[6];
 			}
 		$sthA->finish();
 
@@ -2544,7 +2554,10 @@ while($one_day_interval > 0)
 												$stmtA = "UPDATE vicidial_list SET status='MLINAT' where lead_id IN($MLnonmatch_leadids);";
 												$affected_rows = $dbhA->do($stmtA);
 
-												$event_string = "        ML status non-match accounts inactivated:   $MLnonmatch_leadids|$affected_rows|MLINAT";
+												$stmtB = "DELETE FROM vicidial_hopper where lead_id IN($MLnonmatch_leadids);";
+												$affected_rowsH = $dbhA->do($stmtB);
+
+												$event_string = "        ML status non-match accounts inactivated:   $MLnonmatch_leadids|$affected_rows|$affected_rowsH|MLINAT";
 												 &event_logger;
 												}
 
@@ -2859,6 +2872,162 @@ while($one_day_interval > 0)
 			}
 
 
+	###############################################################################
+	###### sixth, if noanswer_log is enabled in the system settings then look for
+	######    unprocessed entries for this server_ip and process them.
+	###############################################################################
+		$MLincall='|INCALL|QUEUE|DISPO|';
+		$MLnoanswer='|NA|B|AB|DC|ADC|CPDATB|CPDB|CPDNA|CPDREJ|CPDINV|CPDSUA|CPDSI|CPDSNC|CPDSR|CPDSUK|CPDSV|CPDUK|CPDERR|';
+
+		if ($noanswer_log =~ /Y/)
+			{
+			$event_string = "     NO-ANSWER log check:   $noanswer_log, active, checking unprocessed calls...";
+			 &event_logger;
+
+			@MLuniqueid = @MT;
+			@MLleadid = @MT;
+			@MLcalldate = @MT;
+			@MLcallerid = @MT;
+			@MLflag = @MT;
+			@MLcampaign = @MT;
+			@MLstatus = @MT;
+
+			$stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where server_ip='$server_ip' and call_date > \"$RMSQLdate\" and noanswer_processed='N' order by call_date,lead_id limit 100000;";
+			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+			$sthArows=$sthA->rows;
+			$vle_count=0;
+			$vle_auto_count=0;
+			while ($sthArows > $vle_count)
+				{
+				$MLflag[$vle_count]	= 0;
+				@aryA = $sthA->fetchrow_array;
+				if ($aryA[3] =~ /^V/)
+					{
+					$vle_auto_count++;
+					$MLflag[$vle_count]	= 1;
+					}
+				$MLuniqueid[$vle_count]	= $aryA[0];
+				$MLleadid[$vle_count]	= $aryA[1];
+				$MLcalldate[$vle_count]	= $aryA[2];
+				$MLcallerid[$vle_count]	= $aryA[3];
+				$vle_count++;
+				}
+			$sthA->finish();
+
+			$event_string = "     NO-ANSWER log vle records count:   $vle_count|$vle_auto_count";
+			 &event_logger;
+
+			$vle_count=0;
+			foreach(@MLuniqueid)
+				{
+				if ($MLflag[$vle_count] > 0)
+					{
+					$vac_count=0;
+					$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$MLcallerid[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
+					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+					$sthArows=$sthA->rows;
+					if ($sthArows > 0)
+						{
+						@aryA = $sthA->fetchrow_array;
+						$vac_count	= $aryA[0];
+						}
+					if ($vac_count < 1)
+						{
+						$stmtA = "SELECT status FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
+						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+						$sthArows=$sthA->rows;
+						if ($sthArows > 0)
+							{
+							@aryA = $sthA->fetchrow_array;
+							$MLstatus[$vle_count]	= $aryA[0];
+
+							if ($MLincall !~ /\|$MLstatus[$vle_count]\|/i)
+								{
+								if ($MLnoanswer =~ /\|$MLstatus[$vle_count]\|/i)
+									{
+									if ( ($tables_use_alt_log_db =~ / vicidial_log_noanswer /i) && (length($alt_log_server_ip)>4) && (length($alt_log_dbname)>4) )
+										{
+										$stmtA = "SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
+										$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+										$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+										$sthArows=$sthA->rows;
+										if ($sthArows > 0)
+											{
+											@aryA = $sthA->fetchrow_array;
+
+											$dbhD = DBI->connect("DBI:mysql:$alt_log_dbname:$alt_log_server_ip:3306", "$alt_log_login", "$alt_log_pass")
+											 or die "Couldn't connect to database: " . DBI->errstr;
+
+											if ($DB) {print "CONNECTED TO ALT-LOG DATABASE:  $alt_log_server_ip|$alt_log_dbname\n";}
+
+											$stmtD = "INSERT INTO vicidial_log_noanswer SET uniqueid='$aryA[0]',lead_id='$aryA[1]',list_id='$aryA[2]',campaign_id='$aryA[3]',call_date='$aryA[4]',start_epoch='$aryA[5]',end_epoch='$aryA[6]',length_in_sec='$aryA[7]',status='$aryA[8]',phone_code='$aryA[9]',phone_number='$aryA[10]',user='$aryA[11]',comments='$aryA[12]',processed='$aryA[13]',user_group='$aryA[14]',term_reason='$aryA[15]',alt_dial='$aryA[16]',caller_code='$MLcallerid[$vle_count]';";
+											$affected_rows = $dbhD->do($stmtD);
+
+											$dbhD->disconnect();
+											}
+										else
+											{
+											$event_string = "        VNA ERROR:   $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLleadid[$vle_count]";
+											 &event_logger;
+											}
+										}
+									else
+										{
+										### insert vicidial_log_noanswer entry
+										$stmtA = "INSERT INTO vicidial_log_noanswer SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial,\"$MLcallerid[$vle_count]\" from vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' LIMIT 1;";
+										$affected_rows = $dbhA->do($stmtA);
+										}
+
+									### set noanswer to Y for processed
+									$stmtB = "UPDATE vicidial_log_extended SET noanswer_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
+									$affected_rowsB = $dbhA->do($stmtB);
+
+									$event_string = "        VNA match, log processed:   $MLcallerid[$vle_count]|$affected_rows|$affected_rowsB";
+									 &event_logger;
+									}
+								else
+									{
+									### set noanswer record to U for unqualified for noanswer logging
+									$stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
+									$affected_rows = $dbhA->do($stmtA);
+
+									$event_string = "        VNA no-match, log processed:   $MLcallerid[$vle_count]|$affected_rows";
+									 &event_logger;
+									}
+								}
+							else
+								{
+								$event_string = "        VNA status in-call, do nothing:   $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
+								 &event_logger;
+								}
+							}
+						else
+							{
+							$event_string = "        VNA status no vicidial_log record, do nothing:   $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
+							 &event_logger;
+							}
+						}
+					else
+						{
+						$event_string = "        VNA active call, do nothing:   $MLcallerid[$vle_count]";
+						 &event_logger;
+						}
+					}
+				else
+					{
+					### set noanswer record to U for unqualified for noanswer logging
+					$stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
+					$affected_rows = $dbhA->do($stmtA);
+					}
+				$vle_count++;
+				}
+			}
+
+
+
 	###############################################################################
 	###### last, wait for a little bit and repeat the loop
 	###############################################################################
diff --git a/agc_2-X/trunk/bin/AST_VDsales_export.pl b/agc_2-X/trunk/bin/AST_VDsales_export.pl
index 72c77ff9..a044ec89 100644
--- a/agc_2-X/trunk/bin/AST_VDsales_export.pl
+++ b/agc_2-X/trunk/bin/AST_VDsales_export.pl
@@ -194,7 +194,9 @@ if (length($ARGV[0])>1)
 					$time = timelocal(0,0,2,$cli_date[2],$cli_date[1],$cli_date[0]);
 					}
 				}
-			if (!$Q) {print "\n----- DATE OVERRIDE: $shipdate -----\n\n";}
+			$start_date = $shipdate;
+			$start_date =~ s/-//gi;
+			if (!$Q) {print "\n----- DATE OVERRIDE: $shipdate($start_date) -----\n\n";}
 			}
 		else
 			{
diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
index e8aa7259..d9c66da8 100644
--- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
@@ -1421,7 +1421,13 @@ test_campaign_calls ENUM('0','1') default '0',
 agents_calls_reset ENUM('0','1') default '1',
 voicemail_timezones TEXT,
 default_voicemail_timezone VARCHAR(30) default 'eastern',
-default_local_gmt VARCHAR(6) default '-5.00'
+default_local_gmt VARCHAR(6) default '-5.00',
+noanswer_log ENUM('Y','N') default 'N',
+alt_log_server_ip VARCHAR(50) default '',
+alt_log_dbname VARCHAR(50) default '',
+alt_log_login VARCHAR(50) default '',
+alt_log_pass VARCHAR(50) default '',
+tables_use_alt_log_db VARCHAR(2000) default ''
 );
 
 CREATE TABLE vicidial_campaigns_list_mix (
@@ -2422,6 +2428,29 @@ url_response TEXT,
 index (uniqueid)
 );
 
+CREATE TABLE vicidial_log_noanswer (
+uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
+lead_id INT(9) UNSIGNED NOT NULL,
+list_id BIGINT(14) UNSIGNED,
+campaign_id VARCHAR(8),
+call_date DATETIME,
+start_epoch INT(10) UNSIGNED,
+end_epoch INT(10) UNSIGNED,
+length_in_sec INT(10),
+status VARCHAR(6),
+phone_code VARCHAR(10),
+phone_number VARCHAR(18),
+user VARCHAR(20),
+comments VARCHAR(255),
+processed ENUM('Y','N'),
+user_group VARCHAR(20),
+term_reason  ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
+alt_dial VARCHAR(6) default 'NONE',
+caller_code VARCHAR(30) NOT NULL,
+index (lead_id),
+index (call_date)
+);
+
 
 ALTER TABLE vicidial_campaign_server_stats ENGINE=MEMORY;
 
@@ -2557,6 +2586,7 @@ CREATE INDEX phone_number on vicidial_xfer_log (phone_number);
 CREATE INDEX phone_number on vicidial_closer_log (phone_number);
 CREATE INDEX date_user on vicidial_closer_log (call_date,user);
 CREATE INDEX comment_a on live_inbound_log (comment_a);
+CREATE UNIQUE INDEX vicidial_campaign_statuses_key on vicidial_campaign_statuses(status, campaign_id);
 
 CREATE TABLE call_log_archive LIKE call_log; 
 
@@ -2581,7 +2611,9 @@ CREATE TABLE vicidial_outbound_ivr_log_archive LIKE vicidial_outbound_ivr_log;
 CREATE TABLE vicidial_log_extended_archive LIKE vicidial_log_extended;
 CREATE UNIQUE INDEX vlea on vicidial_log_extended_archive (uniqueid,call_date,lead_id);
 
-UPDATE system_settings SET db_schema_version='1291',db_schema_update_date=NOW();
+CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer; 
+
+UPDATE system_settings SET db_schema_version='1292',db_schema_update_date=NOW();
 
 GRANT RELOAD ON *.* TO cron@'%';
 GRANT RELOAD ON *.* TO cron@localhost;
diff --git a/agc_2-X/trunk/extras/upgrade_2.4.sql b/agc_2-X/trunk/extras/upgrade_2.4.sql
index 8357b184..865ca0ff 100644
--- a/agc_2-X/trunk/extras/upgrade_2.4.sql
+++ b/agc_2-X/trunk/extras/upgrade_2.4.sql
@@ -937,3 +937,42 @@ CREATE TABLE vicidial_log_extended_archive LIKE vicidial_log_extended;
 CREATE UNIQUE INDEX vlea on vicidial_log_extended_archive (uniqueid,call_date,lead_id);
 
 UPDATE system_settings SET db_schema_version='1291',db_schema_update_date=NOW() where db_schema_version < 1291;
+
+CREATE UNIQUE INDEX vicidial_campaign_statuses_key on vicidial_campaign_statuses(status, campaign_id);
+
+ALTER TABLE system_settings ADD noanswer_log ENUM('Y','N') default 'N';
+ALTER TABLE system_settings ADD alt_log_server_ip VARCHAR(50) default '';
+ALTER TABLE system_settings ADD alt_log_dbname VARCHAR(50) default '';
+ALTER TABLE system_settings ADD alt_log_login VARCHAR(50) default '';
+ALTER TABLE system_settings ADD alt_log_pass VARCHAR(50) default '';
+ALTER TABLE system_settings ADD tables_use_alt_log_db VARCHAR(2000) default '';
+
+CREATE TABLE vicidial_log_noanswer (
+uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
+lead_id INT(9) UNSIGNED NOT NULL,
+list_id BIGINT(14) UNSIGNED,
+campaign_id VARCHAR(8),
+call_date DATETIME,
+start_epoch INT(10) UNSIGNED,
+end_epoch INT(10) UNSIGNED,
+length_in_sec INT(10),
+status VARCHAR(6),
+phone_code VARCHAR(10),
+phone_number VARCHAR(18),
+user VARCHAR(20),
+comments VARCHAR(255),
+processed ENUM('Y','N'),
+user_group VARCHAR(20),
+term_reason  ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
+alt_dial VARCHAR(6) default 'NONE',
+caller_code VARCHAR(30) NOT NULL,
+index (lead_id),
+index (call_date)
+);
+
+CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer; 
+
+ALTER TABLE vicidial_log_extended ADD noanswer_processed ENUM('N','Y','U') default 'N';
+
+UPDATE system_settings SET db_schema_version='1292',db_schema_update_date=NOW() where db_schema_version < 1292;
+
diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
index 635f846e..c6073d35 100644
--- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
@@ -687,6 +687,12 @@ This option is only used for agents that are logged in with phones that have the
 Please wait for the whole page to load before submitting the form||
 In-Group Calldate||
 This is the last date and time that a call was directed to this inbound group||
+No-Answer Log||
+This option will log the auto-dial calls that are not answered to a separate table. Default is N||
+Alt-Log DB Server||
+This is the alternate log database server. This is optional, and allows some logs to be written to a separate database. Default is empty||
+Alt-Log Tables||
+These are the tables that are available for logging on the alternate log database server. Default is blank||
 
 
 lead_report_export.php
diff --git a/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php b/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php
new file mode 100644
index 00000000..56601f2a
--- /dev/null
+++ b/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php
@@ -0,0 +1,776 @@
+<?php 
+# AST_team_performance_detail.php
+#
+# This User-Group based report runs some very intensive SQL queries, so it is
+# not recommended to run this on long time periods. This report depends on the
+# QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status
+# flags being set on those statuses.
+#
+# Copyright (C) 2011  Joe Johnson, Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+#
+# CHANGES
+#
+# 110802-2041 - First build
+# 110804-0049 - Added First Call Resolution
+#
+
+require("dbconnect.php");
+require("functions.php");
+
+$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
+$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
+$PHP_SELF=$_SERVER['PHP_SELF'];
+if (isset($_GET["query_date_D"]))			{$query_date_D=$_GET["query_date_D"];}
+	elseif (isset($_POST["query_date_D"]))	{$query_date_D=$_POST["query_date_D"];}
+if (isset($_GET["end_date_D"]))				{$end_date_D=$_GET["end_date_D"];}
+	elseif (isset($_POST["end_date_D"]))	{$end_date_D=$_POST["end_date_D"];}
+if (isset($_GET["query_date_T"]))			{$query_date_T=$_GET["query_date_T"];}
+	elseif (isset($_POST["query_date_T"]))	{$query_date_T=$_POST["query_date_T"];}
+if (isset($_GET["end_date_T"]))				{$end_date_T=$_GET["end_date_T"];}
+	elseif (isset($_POST["end_date_T"]))	{$end_date_T=$_POST["end_date_T"];}
+if (isset($_GET["group"]))					{$group=$_GET["group"];}
+	elseif (isset($_POST["group"]))			{$group=$_POST["group"];}
+if (isset($_GET["user_group"]))				{$user_group=$_GET["user_group"];}
+	elseif (isset($_POST["user_group"]))	{$user_group=$_POST["user_group"];}
+if (isset($_GET["file_download"]))			{$file_download=$_GET["file_download"];}
+	elseif (isset($_POST["file_download"]))	{$file_download=$_POST["file_download"];}
+if (isset($_GET["DB"]))						{$DB=$_GET["DB"];}
+	elseif (isset($_POST["DB"]))			{$DB=$_POST["DB"];}
+if (isset($_GET["SUBMIT"]))					{$SUBMIT=$_GET["SUBMIT"];}
+	elseif (isset($_POST["SUBMIT"]))		{$SUBMIT=$_POST["SUBMIT"];}
+
+
+$report_name = 'Team Performance Detail';
+$db_source = 'M';
+
+#############################################
+##### START SYSTEM_SETTINGS LOOKUP #####
+$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {$HTML_text.="$stmt\n";}
+if ($archive_tbl) {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
+$qm_conf_ct = mysql_num_rows($rslt);
+if ($qm_conf_ct > 0)
+	{
+	$row=mysql_fetch_row($rslt);
+	$non_latin =					$row[0];
+	$outbound_autodial_active =		$row[1];
+	$slave_db_server =				$row[2];
+	$reports_use_slave_db =			$row[3];
+	}
+##### END SETTINGS LOOKUP #####
+###########################################
+
+######################################
+if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
+	{
+	mysql_close($link);
+	$use_slave_server=1;
+	$db_source = 'S';
+	require("dbconnect.php");
+	$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
+	}
+
+$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
+$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
+
+$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
+if ($DB) {$HTML_text.="|$stmt|\n";}
+if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
+$rslt=mysql_query($stmt, $link);
+$row=mysql_fetch_row($rslt);
+$auth=$row[0];
+
+$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
+if ($DB) {$HTML_text.="|$stmt|\n";}
+$rslt=mysql_query($stmt, $link);
+$row=mysql_fetch_row($rslt);
+$reports_only_user=$row[0];
+
+if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
+	{
+    Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
+    Header("HTTP/1.0 401 Unauthorized");
+    echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
+    exit;
+	}
+
+$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
+if ($DB) {$HTML_text.="|$stmt|\n";}
+$rslt=mysql_query($stmt, $link);
+$row=mysql_fetch_row($rslt);
+$LOGuser_group =			$row[0];
+
+$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
+if ($DB) {$HTML_text.="|$stmt|\n";}
+$rslt=mysql_query($stmt, $link);
+$row=mysql_fetch_row($rslt);
+$LOGallowed_campaigns = $row[0];
+$LOGallowed_reports =	$row[1];
+
+if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
+	{
+    Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
+    Header("HTTP/1.0 401 Unauthorized");
+    echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
+    exit;
+	}
+
+$LOGallowed_campaignsSQL='';
+$whereLOGallowed_campaignsSQL='';
+if ( (!eregi("-ALL",$LOGallowed_campaigns)) )
+	{
+	$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
+	$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
+	$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
+	$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
+	}
+$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
+######################################
+
+$MT[0]='';
+$NOW_DATE = date("Y-m-d");
+$NOW_TIME = date("Y-m-d H:i:s");
+$STARTtime = date("U");
+if (!isset($group)) {$group = '';}
+if (!isset($query_date_D)) {$query_date_D=$NOW_DATE;}
+if (!isset($end_date_D)) {$end_date_D=$NOW_DATE;}
+if (!isset($query_date_T)) {$query_date_T="00:00:00";}
+if (!isset($end_date_T)) {$end_date_T="23:59:59";}
+
+
+$i=0;
+$group_string='|';
+$group_ct = count($group);
+while($i < $group_ct)
+	{
+	$group_string .= "$group[$i]|";
+	$i++;
+	}
+
+$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {$HTML_text.="$stmt\n";}
+$campaigns_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $campaigns_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$groups[$i] =$row[0];
+	if (ereg("-ALL",$group_string) )
+		{$group[$i] = $groups[$i];}
+	$i++;
+	}
+
+#######################################
+for ($i=0; $i<count($user_group); $i++) 
+	{
+	if (eregi("--ALL--", $user_group[$i])) {$all_user_groups=1; $user_group="";}
+	}
+
+$stmt="select user_group from vicidial_user_groups order by user_group;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {$HTML_text.="$stmt\n";}
+$user_groups_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $user_groups_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$user_groups[$i] =$row[0];
+	if ($all_user_groups) {$user_group[$i]=$row[0];}
+	$i++;
+	}
+
+$i=0;
+$group_string='|';
+$group_ct = count($group);
+while($i < $group_ct)
+	{
+	if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
+		{
+		$group_string .= "$group[$i]|";
+		$group_SQL .= "'$group[$i]',";
+		$groupQS .= "&group[]=$group[$i]";
+		}
+	$i++;
+	}
+
+if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
+	{$group_SQL = "";}
+else
+	{
+	$group_SQL = eregi_replace(",$",'',$group_SQL);
+	$group_SQL_str=$group_SQL;
+	$group_SQL = "and campaign_id IN($group_SQL)";
+	}
+
+$i=0;
+$user_group_string='|';
+$user_group_ct = count($user_group);
+while($i < $user_group_ct)
+	{
+	$user_group_string .= "$user_group[$i]|";
+	$user_group_SQL .= "'$user_group[$i]',";
+	$user_groupQS .= "&user_group[]=$user_group[$i]";
+	$i++;
+	}
+
+if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
+	{$user_group_SQL = "";}
+else
+	{
+	$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
+	$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
+	}
+######################################
+if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
+
+
+###########################
+
+$HTML_head.="<HTML>\n";
+$HTML_head.="<HEAD>\n";
+$HTML_head.="<STYLE type=\"text/css\">\n";
+$HTML_head.="<!--\n";
+$HTML_head.="   .green {color: white; background-color: green}\n";
+$HTML_head.="   .red {color: white; background-color: red}\n";
+$HTML_head.="   .blue {color: white; background-color: blue}\n";
+$HTML_head.="   .purple {color: white; background-color: purple}\n";
+$HTML_head.="-->\n";
+$HTML_head.=" </STYLE>\n";
+
+$query_date="$query_date_D $query_date_T";
+$end_date="$end_date_D $end_date_T";
+
+$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
+$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
+
+$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
+$HTML_head.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>$group_S\n";
+
+$HTML_text.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
+
+$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
+$HTML_text.="<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
+$HTML_text.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
+$HTML_text.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
+$HTML_text.="Date Range:<BR>\n";
+
+$HTML_text.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
+$HTML_text.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
+$HTML_text.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
+
+$HTML_text.="<script language=\"JavaScript\">\n";
+$HTML_text.="var o_cal = new tcal ({\n";
+$HTML_text.="	// form name\n";
+$HTML_text.="	'formname': 'vicidial_report',\n";
+$HTML_text.="	// input name\n";
+$HTML_text.="	'controlname': 'query_date_D'\n";
+$HTML_text.="});\n";
+$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
+$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
+$HTML_text.="</script>\n";
+
+$HTML_text.=" &nbsp; <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
+
+$HTML_text.="<BR> to <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
+
+$HTML_text.="<script language=\"JavaScript\">\n";
+$HTML_text.="var o_cal = new tcal ({\n";
+$HTML_text.="	// form name\n";
+$HTML_text.="	'formname': 'vicidial_report',\n";
+$HTML_text.="	// input name\n";
+$HTML_text.="	'controlname': 'end_date_D'\n";
+$HTML_text.="});\n";
+$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
+$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
+$HTML_text.="</script>\n";
+
+$HTML_text.=" &nbsp; <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
+
+$HTML_text.="</TD><TD VALIGN=TOP> Campaigns:<BR>";
+$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
+if  (eregi("--ALL--",$group_string))
+	{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
+else
+	{$HTML_text.="<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
+$o=0;
+while ($campaigns_to_print > $o)
+	{
+	if (eregi("$groups[$o]\|",$group_string)) 
+		{$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
+	else 
+		{$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
+	$o++;
+	}
+$HTML_text.="</SELECT>\n";
+
+$HTML_text.="</TD><TD VALIGN=TOP>Teams/User Groups:<BR>";
+$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
+
+if  (eregi("--ALL--",$user_group_string))
+	{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
+else
+	{$HTML_text.="<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
+$o=0;
+while ($user_groups_to_print > $o)
+	{
+	if  (eregi("\|$user_groups[$o]\|",$user_group_string)) 
+		{$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
+	else 
+		{$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
+	$o++;
+	}
+$HTML_text.="</SELECT>\n";
+$HTML_text.="</TD><TD VALIGN=TOP>\n";
+$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
+$HTML_text.="</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
+
+$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
+$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS&file_download=1&SUBMIT=$SUBMIT\">DOWNLOAD</a> |";
+$HTML_text.=" <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
+$HTML_text.="</FONT>\n";
+$HTML_text.="</TD></TR></TABLE>";
+$HTML_text.="</FORM>\n\n";
+
+if ($SUBMIT=="SUBMIT") 
+	{
+	# Sale counts per rep 
+	$stmt="select max(event_time), vicidial_agent_log.user, vicidial_agent_log.lead_id, vicidial_list.status as current_status from vicidial_agent_log, vicidial_list where event_time>='$query_date' and event_time<='$end_date' $group_SQL and vicidial_agent_log.status in (select status from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status from vicidial_statuses where sale='Y') and vicidial_agent_log.lead_id=vicidial_list.lead_id group by vicidial_agent_log.user, vicidial_agent_log.lead_id";
+	if ($DB) {$HTML_text.="$stmt\n";}
+	$rslt=mysql_query($stmt, $link);
+	while ($row=mysql_fetch_array($rslt)) 
+		{
+		$lead_id=$row["lead_id"];
+		$user=$row["user"];
+		$current_status=$row["current_status"];
+		if (eregi("QCCANC", $current_status)) 
+			{
+			$cancel_array[$row["user"]]++;
+			} 
+		else if (eregi("QCFAIL", $current_status)) 
+			{
+			$incomplete_array[$row["user"]]++;
+			} 
+		else 
+			{
+			$sale_array[$row["user"]]++;
+
+			# Get actual talk time for all calls made by the user for this particular lead. If cancelled and incomplete sales are to have their times 
+			# counted towards sales talk time, move the below lines OUTSIDE the curly bracket below, so the query runs regardless of what "type" of 
+			# sale it is.
+			$sale_time_stmt="select sum(talk_sec)-sum(dead_sec) from vicidial_agent_log where user='$user' and lead_id='$lead_id' $group_SQL";
+			if ($DB) {$HTML_text.="$sale_time_stmt\n";}
+			$sale_time_rslt=mysql_query($sale_time_stmt, $link);
+			$sale_time_row=mysql_fetch_row($sale_time_rslt);
+			$sales_talk_time_array[$row["user"]]+=$sale_time_row[0];
+			}
+		}
+
+	$HTML_text.="<PRE><FONT SIZE=2>";
+	$total_average_sale_time=0;
+	$total_average_contact_time=0;
+	$total_talk_time=0; 
+	$total_system_time=0; 
+	$total_calls=0;	
+	$total_leads=0;
+	$total_contacts=0;
+	$total_sales=0;
+	$total_inc_sales=0;
+	$total_cnc_sales=0;
+	$total_callbacks=0;
+	$total_stcall=0;
+
+	for($i=0; $i<$user_group_ct; $i++) 
+		{
+		$group_average_sale_time=0;
+		$group_average_contact_time=0;
+		$group_talk_time=0; 
+		$group_system_time=0; 
+		$group_calls=0;	
+		$group_leads=0;
+		$group_contacts=0;
+		$group_sales=0;
+		$group_inc_sales=0;
+		$group_cnc_sales=0;
+		$group_callbacks=0;
+		$group_stcall=0;
+		$name_stmt="select group_name from vicidial_user_groups where user_group='$user_group[$i]'";
+		$name_rslt=mysql_query($name_stmt, $link);
+		$name_row=mysql_fetch_row($name_rslt);
+		$group_name=$name_row[0];
+
+		$HTML_text.="--- <B>TEAM: $user_group[$i] - $group_name</B>\n";
+		$CSV_text.="\"\",\"TEAM: $user_group[$i] - $group_name\"\n";
+
+		#### USER COUNTS
+		$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, vicidial_agent_log where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=vicidial_agent_log.user and vicidial_agent_log.user_group='$user_group[$i]'  and vicidial_agent_log.event_time>='$query_date' and vicidial_agent_log.event_time<='$end_date' and vicidial_agent_log.campaign_id in ($group_SQL_str) order by full_name, user";
+		if ($DB) {$HTML_text.="$user_stmt\n";}
+		$user_rslt=mysql_query($user_stmt, $link);
+		if (mysql_num_rows($user_rslt)>0) 
+			{
+			$j=0;
+			$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+			$HTML_text.="| Agent Name                               | Agent ID   | Calls | Leads | Contacts | Contact Ratio | System Time | Talk Time | Sales | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |\n";
+			$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+			$CSV_text.="\"\",\"Agent Name\",\"Agent ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"\n";
+			while ($user_row=mysql_fetch_array($user_rslt)) 
+				{
+				$j++;
+				$contacts=0;
+				$callbacks=0;
+				$stcall=0;
+				$calls=0;
+				$leads=0;
+				$system_time=0;
+				$talk_time=0;
+				# For each user
+				$user=$user_row["user"];
+				$sale_array[$user]+=0;  # For agents with no sales logged
+				$incomplete_array[$user]+=0;  # For agents with no QCFAIL logged
+				$cancel_array[$user]+=0;  # For agents with no QCCANC logged
+
+				# Leads 
+				$lead_stmt="select count(distinct lead_id) from vicidial_agent_log where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
+				if ($DB) {$HTML_text.="$lead_stmt\n";}
+				$lead_rslt=mysql_query($lead_stmt, $link);
+				$lead_row=mysql_fetch_row($lead_rslt);
+				$leads=$lead_row[0];
+
+				# Callbacks 
+				$callback_stmt="select count(*) from vicidial_callbacks where status in ('ACTIVE', 'LIVE') $group_SQL and user='$user' and user_group='$user_group[$i]'";
+				if ($DB) {$HTML_text.="$callback_stmt\n";}
+				$callback_rslt=mysql_query($callback_stmt, $link);
+				$callback_row=mysql_fetch_row($callback_rslt);
+				$callbacks=$callback_row[0];
+
+				$stat_stmt="select val.status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status in (select status from vicidial_statuses) and val.campaign_id in ($group_SQL_str) group by status, customer_contact UNION select val.status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_campaign_statuses vs where val.campaign_id in ($group_SQL_str) and val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and val.campaign_id=vs.campaign_id and vs.status in (select distinct status from vicidial_campaign_statuses where ".substr($group_SQL, 4).") group by status, customer_contact";
+				if ($DB) {$HTML_text.="$stat_stmt\n";}
+				$stat_rslt=mysql_query($stat_stmt, $link);
+				while ($stat_row=mysql_fetch_row($stat_rslt)) 
+					{
+					if ($stat_row[1]=="Y") 
+						{
+						$contacts+=$stat_row[7]; 
+						$contact_talk_time+=($stat_row[2]-$stat_row[6]);
+
+						$group_contact_talk_time+=($stat_row[2]-$stat_row[6]);
+						}
+					# if ($stat_row[2]=="Y") {$callbacks+=$stat_row[8];}
+					$calls+=$stat_row[7];
+					$talk_time+=($stat_row[2]-$stat_row[6]);
+					$system_time+=($stat_row[2]+$stat_row[4]+$stat_row[5]);
+					}
+				$user_talk_time =		sec_convert($talk_time,'H'); 
+				$group_talk_time+=$talk_time;
+				$user_system_time =		sec_convert($system_time,'H'); 
+				$talk_hours=$talk_time/3600;
+				$group_system_time+=$system_time;
+
+				if ($sale_array[$user]>0) {$average_sale_time=sec_convert(round($sales_talk_time_array[$user]/$sale_array[$user]), 'H');} else {$average_sale_time="00:00";}
+				$group_sales_talk_time+=$sales_talk_time_array[$user];
+				if ($contacts>0) {$average_contact_time=sec_convert(round($contact_talk_time/$contacts), 'H');} else {$average_contact_time="00:00";}
+
+				$HTML_text.="| ".sprintf("%-40s", $user_row["full_name"]);
+				$HTML_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", "$user")."</a>";
+				$HTML_text.=" | ".sprintf("%5s", $calls);	$group_calls+=$calls;
+				$HTML_text.=" | ".sprintf("%5s", $leads);	$group_leads+=$leads;
+				$HTML_text.=" | ".sprintf("%8s", $contacts);  $group_contacts+=$contacts;
+				if ($leads>0) 
+					{
+					$contact_ratio=sprintf("%.2f", (100*$contacts/$leads));
+					}
+				else 
+					{
+					$contact_ratio="0.00";
+					}
+				$HTML_text.=" | ".sprintf("%12s", $contact_ratio)."%";
+				$HTML_text.=" | ".sprintf("%11s", $user_system_time);
+				$HTML_text.=" | ".sprintf("%9s", $user_talk_time);
+				$HTML_text.=" | ".sprintf("%5s", $sale_array[$user]);	$group_sales+=$sale_array[$user];
+				if ($leads>0) 
+					{
+					$sales_ratio=sprintf("%.2f", (100*$sale_array[$user]/$leads));
+					}
+				else 
+					{
+					$sales_ratio="0.00";
+					}
+				$HTML_text.=" | ".sprintf("%19s", $sales_ratio)."%";
+				if ($contacts>0) 
+					{
+					$sale_contact_ratio=sprintf("%.2f", (100*$sale_array[$user]/$contacts));
+					}
+				else 
+					{
+					$sale_contact_ratio=0;
+					}
+				$HTML_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
+				if ($talk_hours>0) 
+					{
+					$sales_per_hour=sprintf("%.2f", ($sale_array[$user]/$talk_hours));
+					}
+				else 
+					{
+					$sales_per_hour="0.00";
+					}
+				if ( ($calls>0) and ($leads>0) )
+					{
+					$stcall=sprintf("%.2f", ($calls/$leads));
+					}
+				else 
+					{
+					$stcall="0.00";
+					}
+				$HTML_text.=" | ".sprintf("%14s", $sales_per_hour);
+				$HTML_text.=" | ".sprintf("%16s", $incomplete_array[$user]);  $group_inc_sales+=$incomplete_array[$user];
+				$HTML_text.=" | ".sprintf("%15s", $cancel_array[$user]);  $group_cnc_sales+=$cancel_array[$user];
+				$HTML_text.=" | ".sprintf("%9s", $callbacks);  $group_callbacks+=$callbacks;
+				$HTML_text.=" | ".sprintf("%21s", $stcall);	# first call resolution
+				$HTML_text.=" | ".sprintf("%17s", $average_sale_time);
+				$HTML_text.=" | ".sprintf("%20s", $average_contact_time)." |\n";
+				$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"\n";
+				}
+
+			##### GROUP TOTALS #############
+			if ($group_sales>0) 
+				{
+				$group_average_sale_time=sec_convert(round($group_sales_talk_time/$group_sales), 'H');
+				} 
+			else 
+				{
+				$group_average_sale_time="00:00:00";
+				}
+			if ($group_contacts>0) 
+				{
+				$group_average_contact_time=sec_convert(round($group_contact_talk_time/$group_contacts), 'H');
+				} 
+			else 
+				{
+				$group_average_contact_time="00:00:00";
+				}
+			$group_talk_hours=$group_talk_time/3600;
+
+			$GROUP_text.="| ".sprintf("%40s", "$group_name");
+			$GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]");
+
+			$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+			$HTML_text.="| ".sprintf("%40s", "");
+			$HTML_text.=" | ".sprintf("%10s", "TOTALS:");
+
+			$TOTAL_text=" | ".sprintf("%5s", $group_calls);	
+			$TOTAL_text.=" | ".sprintf("%5s", $group_leads);
+			$TOTAL_text.=" | ".sprintf("%8s", $group_contacts);
+			if ($group_leads>0) 
+				{
+				$group_contact_ratio=sprintf("%.2f", (100*$group_contacts/$group_leads));
+				} 
+			else 
+				{
+				$group_contact_ratio="0.00";
+				}
+			$TOTAL_text.=" | ".sprintf("%12s", $group_contact_ratio)."%";
+			$TOTAL_text.=" | ".sprintf("%11s", sec_convert($group_system_time,'H'));
+			$TOTAL_text.=" | ".sprintf("%9s", sec_convert($group_talk_time,'H'));
+			$TOTAL_text.=" | ".sprintf("%5s", $group_sales);
+			if ($group_leads>0) 
+				{
+				$group_sales_ratio=sprintf("%.2f", (100*$group_sales/$group_leads));
+				} 
+			else 
+				{
+				$group_sales_ratio="0.00";
+				}	
+			$TOTAL_text.=" | ".sprintf("%19s", $group_sales_ratio)."%";
+			if ($group_contacts>0) 
+				{
+				$group_sale_contact_ratio=sprintf("%.2f", (100*$group_sales/$group_contacts));
+				} 
+			else 
+				{
+				$group_sale_contact_ratio=0;
+				}
+			$TOTAL_text.=" | ".sprintf("%22s", $group_sale_contact_ratio)."%";
+			if ($group_talk_hours>0) 
+				{
+				$group_sales_per_hour=sprintf("%.2f", ($group_sales/$group_talk_hours));
+				} 
+			else 
+				{
+				$group_sales_per_hour="0.00";
+				}
+			if ( ($group_calls>0) and ($group_leads>0) )
+				{
+				$group_stcall=sprintf("%.2f", ($group_calls/$group_leads));
+				} 
+			else 
+				{
+				$group_stcall="0.00";
+				}
+			$TOTAL_text.=" | ".sprintf("%14s", $group_sales_per_hour);
+			$TOTAL_text.=" | ".sprintf("%16s", $group_inc_sales);
+			$TOTAL_text.=" | ".sprintf("%15s", $group_cnc_sales);
+			$TOTAL_text.=" | ".sprintf("%9s", $group_callbacks);
+			$TOTAL_text.=" | ".sprintf("%21s", $group_stcall); 	# first call resolution
+			$TOTAL_text.=" | ".sprintf("%17s", $group_average_sale_time);
+			$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |\n";
+
+			$HTML_text.=$TOTAL_text;
+			$GROUP_text.=$TOTAL_text;
+
+			$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+			$HTML_text.="\n\n";
+
+			$CSV_text.="\"\",\"\",\"TOTALS:\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"\n";
+			$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"\n";
+			$CSV_text.="\n\n";
+
+			$total_calls+=$group_calls;
+			$total_leads+=$group_leads;
+			$total_contacts+=$group_contacts;
+			$total_system_time+=$group_system_time;
+			$total_talk_time+=$group_talk_time;
+			$total_sales+=$group_sales;
+			$total_inc_sales+=$group_inc_sales;
+			$total_cnc_sales+=$group_cnc_sales;
+			$total_callbacks+=$group_callbacks;
+			$total_stcall+=$group_stcall; 	# first call resolution
+			$total_sales_talk_time+=$group_sales_talk_time;
+			$total_contact_talk_time+=$group_contact_talk_time;
+
+			#flush();
+			} 
+		else 
+			{
+			$HTML_text.="    **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\n\n";
+			$CSV_text.="\"\",\"**** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\"\n\n";
+			}
+		}
+
+	$HTML_text.="--- <B>CALL CENTER TOTAL</B>\n";
+	$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+	$HTML_text.="| Team Name                                | Team ID    | Calls | Leads | Contacts | Contact Ratio | System Time | Talk Time | Sales | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |\n";
+	$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+	$HTML_text.=$GROUP_text;
+	$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+
+	if ($total_sales>0) 
+		{
+		$total_average_sale_time=sec_convert(round($total_sales_talk_time/$total_sales), 'H');
+		} 
+	else 
+		{
+		$total_average_sale_time="00:00:00";
+		}
+	if ($total_contacts>0) 
+		{
+		$total_average_contact_time=sec_convert(round($total_contact_talk_time/$total_contacts), 'H');
+		} 
+	else 
+		{
+		$total_average_contact_time="00:00:00";
+		}
+	$total_talk_hours=$total_talk_time/3600;
+
+	$HTML_text.="| ".sprintf("%40s", "");
+	$HTML_text.=" | ".sprintf("%10s", "TOTALS:");
+	$HTML_text.=" | ".sprintf("%5s", $total_calls);	
+	$HTML_text.=" | ".sprintf("%5s", $total_leads);
+	$HTML_text.=" | ".sprintf("%8s", $total_contacts);
+	if ($total_leads>0) 
+		{
+		$total_contact_ratio=sprintf("%.2f", (100*$total_contacts/$total_leads));
+		} 
+	else 
+		{
+		$total_contact_ratio="0.00";
+		}
+	$HTML_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
+	$HTML_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
+	$HTML_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
+	$HTML_text.=" | ".sprintf("%5s", $total_sales);
+	if ($total_leads>0) 
+		{
+		$total_sales_ratio=sprintf("%.2f", (100*$total_sales/$total_leads));
+		} 
+	else 
+		{
+		$total_sales_ratio="0.00";
+		}	
+	$HTML_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
+	if ($total_contacts>0) 
+		{
+		$total_sale_contact_ratio=sprintf("%.2f", (100*$total_sales/$total_contacts));
+		} 
+	else 
+		{
+		$total_sale_contact_ratio=0;
+		}
+	$HTML_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
+	if ($total_talk_hours>0) 
+		{
+		$total_sales_per_hour=sprintf("%.2f", ($total_sales/$total_talk_hours));
+		} 
+	else 
+		{
+		$total_sales_per_hour="0.00";
+		}
+	if ( ($total_calls>0) and ($total_leads>0) )
+		{
+		$total_stcall=sprintf("%.2f", ($total_calls/$total_leads));
+		} 
+	else 
+		{
+		$total_stcall="0.00";
+		}
+	$HTML_text.=" | ".sprintf("%14s", $total_sales_per_hour);
+	$HTML_text.=" | ".sprintf("%16s", $total_inc_sales);
+	$HTML_text.=" | ".sprintf("%15s", $total_cnc_sales);
+	$HTML_text.=" | ".sprintf("%9s", $total_callbacks);
+	$HTML_text.=" | ".sprintf("%21s", $total_stcall); 	# first call resolution
+	$HTML_text.=" | ".sprintf("%17s", $total_average_sale_time);
+	$HTML_text.=" | ".sprintf("%20s", $total_average_contact_time)." |\n";
+	$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
+	$HTML_text.="</FONT></PRE>";
+	$HTML_text.="</BODY>\n";
+	$HTML_text.="</HTML>\n";
+
+	$CSV_text.="\"\",\"CALL CENTER TOTAL\"\n";
+	$CSV_text.="\"\",\"Team Name\",\"Team ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"\n";
+	$CSV_text.=$GROUP_CSV_text;
+	$CSV_text.="\"\",\"\",\"TOTALS:\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"\n";
+	}
+
+if ($file_download>0) 
+	{
+	$FILE_TIME = date("Ymd-His");
+	$CSVfilename = "AST_team_performance_detail_$US$FILE_TIME.csv";
+	$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
+	$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
+	$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
+
+	// We'll be outputting a TXT file
+	header('Content-type: application/octet-stream');
+	// It will be called LIST_101_20090209-121212.txt
+	header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
+	header('Expires: 0');
+	header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
+	header('Pragma: public');
+	ob_clean();
+	flush();
+
+	echo "$CSV_text";
+
+	exit;
+	}
+else
+	{
+	header("Content-type: text/html; charset=utf-8");
+
+	echo $HTML_head;
+	$short_header=1;
+	require("admin_header.php");
+	echo $HTML_text;
+	flush();
+	}
+?>
diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php
index 0348fd9f..accd2c47 100644
--- a/agc_2-X/trunk/www/vicidial/admin.php
+++ b/agc_2-X/trunk/www/vicidial/admin.php
@@ -98,9 +98,11 @@ $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
 $PHP_SELF=$_SERVER['PHP_SELF'];
 $QUERY_STRING = getenv("QUERY_STRING");
 
-$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report, Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List';
+$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report, Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List';
 
-$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report , Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Custom Reports Links, CallCard Search';
+$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report , Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Custom Reports Links, CallCard Search';
+
+$Vtables = 'NONE,vicidial_log_noanswer';
 
 ######################################################################################################
 ######################################################################################################
@@ -1597,6 +1599,18 @@ if (isset($_GET["on_hook_cid"]))			{$on_hook_cid=$_GET["on_hook_cid"];}
 	elseif (isset($_POST["on_hook_cid"]))	{$on_hook_cid=$_POST["on_hook_cid"];}
 if (isset($_GET["form_end"]))			{$form_end=$_GET["form_end"];}
 	elseif (isset($_POST["form_end"]))	{$form_end=$_POST["form_end"];}
+if (isset($_GET["noanswer_log"]))			{$noanswer_log=$_GET["noanswer_log"];}
+	elseif (isset($_POST["noanswer_log"]))	{$noanswer_log=$_POST["noanswer_log"];}
+if (isset($_GET["alt_log_server_ip"]))			{$alt_log_server_ip=$_GET["alt_log_server_ip"];}
+	elseif (isset($_POST["alt_log_server_ip"]))	{$alt_log_server_ip=$_POST["alt_log_server_ip"];}
+if (isset($_GET["alt_log_dbname"]))			{$alt_log_dbname=$_GET["alt_log_dbname"];}
+	elseif (isset($_POST["alt_log_dbname"]))	{$alt_log_dbname=$_POST["alt_log_dbname"];}
+if (isset($_GET["alt_log_login"]))			{$alt_log_login=$_GET["alt_log_login"];}
+	elseif (isset($_POST["alt_log_login"]))	{$alt_log_login=$_POST["alt_log_login"];}
+if (isset($_GET["alt_log_pass"]))			{$alt_log_pass=$_GET["alt_log_pass"];}
+	elseif (isset($_POST["alt_log_pass"]))	{$alt_log_pass=$_POST["alt_log_pass"];}
+if (isset($_GET["tables_use_alt_log_db"]))			{$tables_use_alt_log_db=$_GET["tables_use_alt_log_db"];}
+	elseif (isset($_POST["tables_use_alt_log_db"]))	{$tables_use_alt_log_db=$_POST["tables_use_alt_log_db"];}
 
 
 if (isset($script_id)) {$script_id= strtoupper($script_id);}
@@ -1940,6 +1954,7 @@ if ($non_latin < 1)
 	$auto_pause_precall = ereg_replace("[^NY]","",$auto_pause_precall);
 	$auto_resume_precall = ereg_replace("[^NY]","",$auto_resume_precall);
 	$webphone_auto_answer = ereg_replace("[^NY]","",$webphone_auto_answer);
+	$noanswer_log = ereg_replace("[^NY]","",$noanswer_log);
 
 	$qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled);
 	$active = ereg_replace("[^0-9NY]","",$active);
@@ -2253,6 +2268,10 @@ if ($non_latin < 1)
 	$queuemetrics_phone_environment = ereg_replace("[^-\|\/\._0-9a-zA-Z]","",$queuemetrics_phone_environment);
 	$active_twin_server_ip = ereg_replace("[^-\|\/\._0-9a-zA-Z]","",$active_twin_server_ip);
 	$safe_harbor_audio = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$safe_harbor_audio);
+	$alt_log_server_ip = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_server_ip);
+	$alt_log_dbname = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_dbname);
+	$alt_log_login = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_login);
+	$alt_log_pass = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_pass);
 
 	### ALPHA-NUMERIC and underscore and dash and comma
 	$logins_list = ereg_replace("[^-\,\_0-9a-zA-Z]","",$logins_list);
@@ -2809,12 +2828,14 @@ else
 # 110730-2249 - Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns
 # 110731-0245 - Added na_call_url options to campaigns and in-groups
 # 110801-0833 - Added on_hook_cid option for in-groups
+# 110802-2053 - Added links to Team Performance Detail Report
+# 110809-1547 - Added no-answer log and alt-log server system settings
 #
 
 # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
 
-$admin_version = '2.4-327a';
-$build = '110801-0833';
+$admin_version = '2.4-329a';
+$build = '110809-1547';
 
 $STARTtime = date("U");
 $SQLdate = date("Y-m-d H:i:s");
@@ -7641,6 +7662,21 @@ if ($ADD==99999)
 	<BR>
 	<B>Reload Dialplan On Servers -</B> This option allows you to force a reload of the dialplan on all Asterisk servers in the cluster. If you made changes in the Custom Dialplan Entry above you should set this to 1 and submit to have those changes go into effect on the servers.
 
+	<BR>
+	<A NAME="settings-noanswer_log">
+	<BR>
+	<B>No-Answer Log -</B> This option will log the auto-dial calls that are not answered to a separate table. Default is N.
+
+	<BR>
+	<A NAME="settings-alt_log_server_ip">
+	<BR>
+	<B>Alt-Log DB Server -</B> This is the alternate log database server. This is optional, and allows some logs to be written to a separate database. Default is empty.
+
+	<BR>
+	<A NAME="settings-tables_use_alt_log_db">
+	<BR>
+	<B>Alt-Log Tables -</B> These are the tables that are available for logging on the alternate log database server. Default is blank.
+
 	<BR>
 	<A NAME="settings-qc_features_active">
 	<BR>
@@ -16111,7 +16147,17 @@ if ($ADD==411111111111111)
 			}
 		$reports_use_slave_db = preg_replace("/,$/","",$new_field_value);
 
-		$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysql_real_escape_string($webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',custom_dialplan_entry='$custom_dialplan_entry',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db',webphone_systemkey='$webphone_systemkey',first_login_trigger='$first_login_trigger',default_phone_registration_password='$default_phone_registration_password',default_phone_login_password='$default_phone_login_password',default_server_password='$default_server_password',admin_modify_refresh='$admin_modify_refresh',nocache_admin='$nocache_admin',generate_cross_server_exten='$generate_cross_server_exten',queuemetrics_addmember_enabled='$queuemetrics_addmember_enabled',queuemetrics_dispo_pause='$queuemetrics_dispo_pause',label_hide_field_logs='$label_hide_field_logs',queuemetrics_pe_phone_append='$queuemetrics_pe_phone_append',test_campaign_calls='$test_campaign_calls',agents_calls_reset='$agents_calls_reset',default_voicemail_timezone='$default_voicemail_timezone',default_local_gmt='$default_local_gmt';";
+		$m=0;
+		$altlog_count = count($tables_use_alt_log_db);
+		$altlog_array = $tables_use_alt_log_db;
+		while ($m < $altlog_count)
+			{
+			$new_altlog_value .= "$altlog_array[$m],";
+			$m++;
+			}
+		$tables_use_alt_log_db = preg_replace("/,$/","",$new_altlog_value);
+
+		$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysql_real_escape_string($webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',custom_dialplan_entry='$custom_dialplan_entry',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db',webphone_systemkey='$webphone_systemkey',first_login_trigger='$first_login_trigger',default_phone_registration_password='$default_phone_registration_password',default_phone_login_password='$default_phone_login_password',default_server_password='$default_server_password',admin_modify_refresh='$admin_modify_refresh',nocache_admin='$nocache_admin',generate_cross_server_exten='$generate_cross_server_exten',queuemetrics_addmember_enabled='$queuemetrics_addmember_enabled',queuemetrics_dispo_pause='$queuemetrics_dispo_pause',label_hide_field_logs='$label_hide_field_logs',queuemetrics_pe_phone_append='$queuemetrics_pe_phone_append',test_campaign_calls='$test_campaign_calls',agents_calls_reset='$agents_calls_reset',default_voicemail_timezone='$default_voicemail_timezone',default_local_gmt='$default_local_gmt',noanswer_log='$noanswer_log',alt_log_server_ip='$alt_log_server_ip',alt_log_dbname='$alt_log_dbname',alt_log_login='$alt_log_login',alt_log_pass='$alt_log_pass',tables_use_alt_log_db='$tables_use_alt_log_db';";
 		$rslt=mysql_query($stmt, $link);
 
 		if ($reload_dialplan_on_servers > 0)
@@ -27115,7 +27161,7 @@ if ($ADD==311111111111111)
 		echo "<TABLE><TR><TD>\n";
 		echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
 
-		$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log,db_schema_version,auto_user_add_value,timeclock_end_of_day,timeclock_last_reset_date,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,vdc_agent_api_active,qc_last_pull_time,enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url,qc_features_active,outbound_autodial_active,outbound_calls_per_second,enable_tts_integration,agentonly_callback_campaign_lock,sounds_central_control_active,sounds_web_server,sounds_web_directory,active_voicemail_server,auto_dial_limit,user_territories_active,allow_custom_dialplan,db_schema_update_date,enable_second_webform,default_webphone,default_external_server_ip,webphone_url,enable_agc_dispo_log,custom_dialplan_entry,queuemetrics_loginout,callcard_enabled,queuemetrics_callstatus,default_codecs,admin_web_directory,label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,custom_fields_enabled,slave_db_server,reports_use_slave_db,webphone_systemkey,first_login_trigger,default_phone_registration_password,default_phone_login_password,default_server_password,admin_modify_refresh,nocache_admin,generate_cross_server_exten,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,label_hide_field_logs,queuemetrics_pe_phone_append,test_campaign_calls,agents_calls_reset,default_voicemail_timezone,default_local_gmt from system_settings;";
+		$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log,db_schema_version,auto_user_add_value,timeclock_end_of_day,timeclock_last_reset_date,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,vdc_agent_api_active,qc_last_pull_time,enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url,qc_features_active,outbound_autodial_active,outbound_calls_per_second,enable_tts_integration,agentonly_callback_campaign_lock,sounds_central_control_active,sounds_web_server,sounds_web_directory,active_voicemail_server,auto_dial_limit,user_territories_active,allow_custom_dialplan,db_schema_update_date,enable_second_webform,default_webphone,default_external_server_ip,webphone_url,enable_agc_dispo_log,custom_dialplan_entry,queuemetrics_loginout,callcard_enabled,queuemetrics_callstatus,default_codecs,admin_web_directory,label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,custom_fields_enabled,slave_db_server,reports_use_slave_db,webphone_systemkey,first_login_trigger,default_phone_registration_password,default_phone_login_password,default_server_password,admin_modify_refresh,nocache_admin,generate_cross_server_exten,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,label_hide_field_logs,queuemetrics_pe_phone_append,test_campaign_calls,agents_calls_reset,default_voicemail_timezone,default_local_gmt,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db from system_settings;";
 		$rslt=mysql_query($stmt, $link);
 		$row=mysql_fetch_row($rslt);
 		$version =						$row[0];
@@ -27211,6 +27257,12 @@ if ($ADD==311111111111111)
 		$agents_calls_reset =			$row[90];
 		$default_voicemail_timezone =	$row[91];
 		$default_local_gmt =			$row[92];
+		$noanswer_log =					$row[93];
+		$alt_log_server_ip =			$row[94];
+		$alt_log_dbname =				$row[95];
+		$alt_log_login =				$row[96];
+		$alt_log_pass =					$row[97];
+		$tables_use_alt_log_db =		$row[98];
 
 		echo "<br>MODIFY VICIDIAL SYSTEM SETTINGS<form action=$PHP_SELF method=POST>\n";
 		echo "<input type=hidden name=ADD value=411111111111111>\n";
@@ -27464,6 +27516,26 @@ if ($ADD==311111111111111)
 		echo "<tr bgcolor=#CCFFFF><td align=right>Webphone URL: </td><td align=left><input type=text name=webphone_url size=50 maxlength=255 value=\"$webphone_url\">$NWB#settings-webphone_url$NWE</td></tr>\n";
 		echo "<tr bgcolor=#CCFFFF><td align=right>Webphone System Key: </td><td align=left><input type=text name=webphone_systemkey size=50 maxlength=100 value=\"$webphone_systemkey\">$NWB#settings-webphone_systemkey$NWE</td></tr>\n";
 
+		echo "<tr bgcolor=#B6D3FC><td align=right>No-Answer Log: </td><td align=left><select size=1 name=noanswer_log><option>Y</option><option>N</option><option selected>$noanswer_log</option></select>$NWB#settings-noanswer_log$NWE</td></tr>\n";
+		echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Server: </td><td align=left><input type=text name=alt_log_server_ip size=18 maxlength=50 value=\"$alt_log_server_ip\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
+		echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Name: </td><td align=left><input type=text name=alt_log_dbname size=18 maxlength=50 value=\"$alt_log_dbname\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
+		echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Login: </td><td align=left><input type=text name=alt_log_login size=18 maxlength=50 value=\"$alt_log_login\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
+		echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Password: </td><td align=left><input type=text name=alt_log_pass size=18 maxlength=50 value=\"$alt_log_pass\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
+		echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log Tables: </td><td align=left><select MULTIPLE size=4 name=tables_use_alt_log_db[]>\n";
+		$Vtables_ARY = explode(',',$Vtables);
+		$Vtables_ct = count($Vtables_ARY);
+		$b=0;
+		while ($b < $Vtables_ct)
+			{
+			$field_selected='';
+			trim($Vtables_ARY[$b]);
+			if (preg_match("/$Vtables_ARY[$b]/",$tables_use_alt_log_db))
+				{$field_selected = 'SELECTED';}
+			echo "<option value=\"$Vtables_ARY[$b]\" $field_selected>$Vtables_ARY[$b]</option>\n";
+			$b++;
+			}
+		echo "</select>$NWB#settings-tables_use_alt_log_db$NWE</td></tr>\n";
+
 		echo "<tr bgcolor=#99FFCC><td align=right>Enable QueueMetrics Logging: </td><td align=left><select size=1 name=enable_queuemetrics_logging><option>1</option><option>0</option><option selected>$enable_queuemetrics_logging</option></select>$NWB#settings-enable_queuemetrics_logging$NWE</td></tr>\n";
 		echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Server IP: </td><td align=left><input type=text name=queuemetrics_server_ip size=18 maxlength=15 value=\"$queuemetrics_server_ip\">$NWB#settings-queuemetrics_server_ip$NWE</td></tr>\n";
 		echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics DB Name: </td><td align=left><input type=text name=queuemetrics_dbname size=18 maxlength=50 value=\"$queuemetrics_dbname\">$NWB#settings-queuemetrics_dbname$NWE</td></tr>\n";
@@ -29844,6 +29916,8 @@ if ($ADD==999999)
 			{echo "<LI><a href=\"AST_agent_status_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Agent Status Detail</a></FONT>\n";}
 		if ( (preg_match("/Agent Performance Detail/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
 			{echo "<LI><a href=\"AST_agent_performance_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Agent Performance Detail</a></FONT>\n";}
+		if ( (preg_match("/Team Performance Detail/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
+			{echo "<LI><a href=\"AST_team_performance_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Team Performance Detail</a></FONT>\n";}
 		if ( (preg_match("/Single Agent Daily/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
 			{echo "<LI><a href=\"AST_agent_days_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Single Agent Daily</a></FONT>\n";}
 		if ( (preg_match("/User Stats/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )