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Added In-Group in_queue_nanque options

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Added optional phone_number search for lead_all_info function
Fix for Inbound Report with optional campaign-select AHT calc

git-svn-id: svn://192.168.202.10@3535 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2021-11-08 03:54:53 +00:00
parent 5c8654a754
commit ed3335e3b8
13 changed files with 297 additions and 90 deletions
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agc_2-X/trunk/UPGRADE
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@@ -689,6 +689,11 @@ OTHER CHANGES:
192. Added 'Agent In-Call Tally Seconds Threshold' campaign setting, to better
handle dialing volume on campaigns with long agent talk time.
193. Added 'In-Queue No Agents Check' in-group setting, to allow for checking of
logged-in or available agents for the in-group while calls are in-queue,
and if there are no agents available, sending the customers to the
No-Agent-No-Queue Action. With configurable pause code exceptions.