diff --git a/agc_2-X/trunk/LANG_www/agc_br/vicidial.php b/agc_2-X/trunk/LANG_www/agc_br/vicidial.php index 5dbbe85c..25cd1441 100644 --- a/agc_2-X/trunk/LANG_www/agc_br/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_br/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CHAMADABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Ultimo Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Última Chamada:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Rechamada:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CHAMADABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Ultimo Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Última Chamada:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Rechamada:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Your Status:
Calls Dialing: - + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/agc_de/vicidial.php b/agc_2-X/trunk/LANG_www/agc_de/vicidial.php index daffaf5e..a58cd82b 100644 --- a/agc_2-X/trunk/LANG_www/agc_de/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_de/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS ANRUFBACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Letztes Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Anmerkungen:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Letzter Anruf:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Wiederholungsbesuch:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Mittel:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Anmerkungen:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS ANRUFBACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Letztes Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Anmerkungen:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Letzter Anruf:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Wiederholungsbesuch:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Mittel:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Anmerkungen:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Ihr Status:
Calls Dialing:
Previous Callback Information: Informação Precedente Da Rechamada: close
@@ -5630,7 +5630,7 @@ ID da gravação:
Mostrar: 		  Email:
Comentários: Comentários:
- + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/agc_el/vicidial.php b/agc_2-X/trunk/LANG_www/agc_el/vicidial.php index fcc249e7..e629364f 100644 --- a/agc_2-X/trunk/LANG_www/agc_el/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_el/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS ΚΛΗΣΗBACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Επίθετο Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Σχόλια:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Στο τέλος καλέστε:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "CallBack:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Πράκτορας:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Σχολιάζει:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS ΚΛΗΣΗBACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Επίθετο Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Σχόλια:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Στο τέλος καλέστε:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "CallBack:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Πράκτορας:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Σχολιάζει:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Your Κατάσταση:
Previous Callback Information: Vorhergehende Wiederholungsbesuch Informationen: close
@@ -5630,7 +5630,7 @@ SATZ IDENTIFIKATION: Erscheinen:   Email:
Anmerkungen: Anmerkungen:
- + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/agc_es/vicidial.php b/agc_2-X/trunk/LANG_www/agc_es/vicidial.php index 0e8677e3..c74f9890 100644 --- a/agc_2-X/trunk/LANG_www/agc_es/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_es/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS LLAMADABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Último Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comentarios:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Llamada Pasada:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Servicio repetido:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comentarios:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS LLAMADABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Último Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comentarios:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Llamada Pasada:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Servicio repetido:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comentarios:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Su Estado:
Calls Dialing:
Previous Callback Information: Προηγούμενες πληροφορίες επανάκλησης: close
@@ -5630,7 +5630,7 @@ if ( ($alt_phone_dialing) and ($auto_dial_level==0) ) Παρουσίαση:   Ηλεκτρονικό ταχυδρομείο:
Σχόλια: Σχολιάζει:
- + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/agc_fr/vicidial.php b/agc_2-X/trunk/LANG_www/agc_fr/vicidial.php index 479f268c..090b5c19 100644 --- a/agc_2-X/trunk/LANG_www/agc_fr/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_fr/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS APPELBACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Bout Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Commentaires:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Dernier Appel :" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Rappel de service :" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agent :" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Commentaires :
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS APPELBACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Bout Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Commentaires:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Dernier Appel :" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Rappel de service :" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agent :" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Commentaires :
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Votre Statut:
Calls Dialing:
Previous Callback Information: Información Anterior Del Servicio repetido: close
@@ -5630,7 +5630,7 @@ GRABACIÓN ID:
Demostración:   Email:
Comentarios: Comentarios:
- + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/agc_it/vicidial.php b/agc_2-X/trunk/LANG_www/agc_it/vicidial.php index 0682440f..3d7e449a 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_it/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CHIAMATABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Ultimo Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Note:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Ultima Chiamata:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Chiamata ripetuta:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Osservazioni:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CHIAMATABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Ultimo Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Note:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Ultima Chiamata:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Chiamata ripetuta:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Osservazioni:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Vostro Status:
Calls Dialing:
Previous Callback Information: L'Information Précédente De Rappel de service: close
@@ -5630,7 +5630,7 @@ IDENTIFICATION DISQUE: Exposition:   Email:
Commentaires: Commentaires :
- + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/agc_pt/vicidial.php b/agc_2-X/trunk/LANG_www/agc_pt/vicidial.php index f6e53751..4da1c0f8 100644 --- a/agc_2-X/trunk/LANG_www/agc_pt/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_pt/vicidial.php @@ -2809,10 +2809,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CHAMADABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Último Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Última Chamada:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Rechamada:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -3324,10 +3324,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CHAMADABACK "; document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Último Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; + document.getElementById("CBcommentsBoxA").innerHTML = "Última Chamada:" + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "Rechamada:" + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agente:" + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comentários:
" + CBcomments; showDiv('CBcommentsBox'); } @@ -5393,7 +5393,7 @@ Seu Status:
Calls Dialing:
Previous Callback Information: Le Informazioni Precedenti Di Chiamata ripetuta: close
@@ -5630,7 +5630,7 @@ IDENTIFICAZIONE Registrazione: Mostra:   Email:
Note: Osservazioni:
- + - +\n";} diff --git a/agc_2-X/trunk/LANG_www/vicidial/AST_CLOSERstats.php b/agc_2-X/trunk/LANG_www/vicidial/AST_CLOSERstats.php index c5990727..a63bf307 100644 --- a/agc_2-X/trunk/LANG_www/vicidial/AST_CLOSERstats.php +++ b/agc_2-X/trunk/LANG_www/vicidial/AST_CLOSERstats.php @@ -113,9 +113,14 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Total Calls placed from this Campaign: $TOTALcalls\n"; echo "Average Call Length for all Calls: $average_hold_seconds seconds\n"; @@ -129,12 +134,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); -$DROPpercent = (($DROPcalls / $TOTALcalls) * 100); -$DROPpercent = round($DROPpercent, 0); +if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) + {$DROPpercent = '0';} +else + { + $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 0); + } -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"; echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n"; @@ -148,16 +163,31 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $QUEUEcalls = sprintf("%10s", $row[0]); -$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100); -$QUEUEpercent = round($QUEUEpercent, 0); +if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) ) + {$QUEUEpercent = '0';} +else + { + $QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100); + $QUEUEpercent = round($QUEUEpercent, 0); + } -$average_queue_seconds = ($row[1] / $row[0]); -$average_queue_seconds = round($average_queue_seconds, 2); -$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_queue_seconds = ' 0';} +else + { + $average_queue_seconds = ($row[1] / $row[0]); + $average_queue_seconds = round($average_queue_seconds, 2); + $average_queue_seconds = sprintf("%10.2f", $average_queue_seconds); + } -$average_total_queue_seconds = ($row[1] / $TOTALcalls); -$average_total_queue_seconds = round($average_total_queue_seconds, 2); -$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds); +if ( ($TOTALcalls < 1) or ($row[1] < 1) ) + {$average_total_queue_seconds = ' 0';} +else + { + $average_total_queue_seconds = ($row[1] / $TOTALcalls); + $average_total_queue_seconds = round($average_total_queue_seconds, 2); + $average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds); + } echo "Total Calls That entered Queue: $QUEUEcalls $QUEUEpercent%\n"; echo "Average QUEUE Length for queue calls: $average_queue_seconds seconds\n"; @@ -288,8 +318,13 @@ while ($i <= 96) $h++; } -$hour_multiplier = (100 / $hi_hour_count); -#$hour_multiplier = round($hour_multiplier, 0); +if ($hi_hour_count < 1) + {$hour_multiplier = 0;} +else + { + $hour_multiplier = (100 / $hi_hour_count); + #$hour_multiplier = round($hour_multiplier, 0); + } echo "\n"; echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN\n"; @@ -302,8 +337,13 @@ while ($k <= 102) if ($Mk >= 5) { $Mk=0; - $scale_num=($k / $hour_multiplier); - $scale_num = round($scale_num, 0); + if ( ($k < 1) or ($hour_multiplier < 1) ) + {$scale_num = 100;} + else + { + $scale_num=($k / $hour_multiplier); + $scale_num = round($scale_num, 0); + } $LENscale_num = (strlen($scale_num)); $k = ($k + $LENscale_num); $call_scale .= "$scale_num"; diff --git a/agc_2-X/trunk/LANG_www/vicidial/AST_VDADstats.php b/agc_2-X/trunk/LANG_www/vicidial/AST_VDADstats.php index 9ac17006..58fc0328 100644 --- a/agc_2-X/trunk/LANG_www/vicidial/AST_VDADstats.php +++ b/agc_2-X/trunk/LANG_www/vicidial/AST_VDADstats.php @@ -114,10 +114,14 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); - +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Total Calls placed from this Campaign: $TOTALcalls\n"; echo "Average Call Length for all Calls in seconds: $average_hold_seconds\n"; @@ -130,12 +134,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); -$DROPpercent = (($DROPcalls / $TOTALcalls) * 100); -$DROPpercent = round($DROPpercent, 0); +if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) + {$DROPpercent = '0';} +else + { + $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 0); + } -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"; echo "Average Length for DROP Calls in seconds: $average_hold_seconds\n"; @@ -149,12 +163,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $NAcalls = sprintf("%10s", $row[0]); -$NApercent = (($NAcalls / $TOTALcalls) * 100); -$NApercent = round($NApercent, 0); +if ( ($NAcalls < 1) or ($TOTALcalls < 1) ) + {$NApercent = '0';} +else + { + $NApercent = (($NAcalls / $TOTALcalls) * 100); + $NApercent = round($NApercent, 0); + } -$average_na_seconds = ($row[1] / $row[0]); -$average_na_seconds = round($average_na_seconds, 0); -$average_na_seconds = sprintf("%10s", $average_na_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_na_seconds = ' 0';} +else + { + $average_na_seconds = ($row[1] / $row[0]); + $average_na_seconds = round($average_na_seconds, 0); + $average_na_seconds = sprintf("%10s", $average_na_seconds); + } echo "Total NA calls -Busy,Disconnect,BTvoicemail: $NAcalls $NApercent%\n"; echo "Average Call Length for NA Calls in seconds: $average_na_seconds\n"; @@ -284,8 +308,13 @@ while ($i <= 96) $h++; } -$hour_multiplier = (100 / $hi_hour_count); -#$hour_multiplier = round($hour_multiplier, 0); +if ($hi_hour_count < 1) + {$hour_multiplier = 0;} +else + { + $hour_multiplier = (100 / $hi_hour_count); + #$hour_multiplier = round($hour_multiplier, 0); + } echo "\n"; echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN\n"; @@ -298,8 +327,13 @@ while ($k <= 102) if ($Mk >= 5) { $Mk=0; - $scale_num=($k / $hour_multiplier); - $scale_num = round($scale_num, 0); + if ( ($k < 1) or ($hour_multiplier < 1) ) + {$scale_num = 100;} + else + { + $scale_num=($k / $hour_multiplier); + $scale_num = round($scale_num, 0); + } $LENscale_num = (strlen($scale_num)); $k = ($k + $LENscale_num); $call_scale .= "$scale_num"; diff --git a/agc_2-X/trunk/LANG_www/vicidial/admin.php b/agc_2-X/trunk/LANG_www/vicidial/admin.php index 9f9c02b6..2b4f26d1 100644 --- a/agc_2-X/trunk/LANG_www/vicidial/admin.php +++ b/agc_2-X/trunk/LANG_www/vicidial/admin.php @@ -1119,7 +1119,7 @@ echo "
Previous Callback Information: Informação Precedente Da Rechamada: close
@@ -5630,7 +5630,7 @@ ID REGISTRO:
Mostra:   Email:
Comentários: Comentários:

-Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. +Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift -as defined by call_time selected for campaign- and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. You cannot change the Auto Dial Level if you are in any of the ADAPT dial methods. Only the Dialer can change the dial level when in predictive dialing mode.
@@ -1188,7 +1188,7 @@ echo "

-Campaign CallerID - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID. +Campaign CallerID - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service -RBS- circuits. This will also work through most VOIP -SIP or IAX trunks- providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID.
@@ -1293,7 +1293,7 @@ echo "

-Allowed Inbound Groups - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. +Allowed Inbound Groups - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. diff --git a/agc_2-X/trunk/LANG_www/vicidial_de/AST_CLOSERstats.php b/agc_2-X/trunk/LANG_www/vicidial_de/AST_CLOSERstats.php index ac2690fb..eff2d468 100644 --- a/agc_2-X/trunk/LANG_www/vicidial_de/AST_CLOSERstats.php +++ b/agc_2-X/trunk/LANG_www/vicidial_de/AST_CLOSERstats.php @@ -113,9 +113,14 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Gesamtanrufe gesetzt von dieser Kampagne: $TOTALcalls\n"; echo "Average Call Length for all Calls: $average_hold_seconds seconds\n"; @@ -129,12 +134,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); -$DROPpercent = (($DROPcalls / $TOTALcalls) * 100); -$DROPpercent = round($DROPpercent, 0); +if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) + {$DROPpercent = '0';} +else + { + $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 0); + } -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Gesamt-TROPFEN Anrufe: $DROPcalls $DROPpercent%\n"; echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n"; @@ -148,16 +163,31 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $QUEUEcalls = sprintf("%10s", $row[0]); -$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100); -$QUEUEpercent = round($QUEUEpercent, 0); +if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) ) + {$QUEUEpercent = '0';} +else + { + $QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100); + $QUEUEpercent = round($QUEUEpercent, 0); + } -$average_queue_seconds = ($row[1] / $row[0]); -$average_queue_seconds = round($average_queue_seconds, 2); -$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_queue_seconds = ' 0';} +else + { + $average_queue_seconds = ($row[1] / $row[0]); + $average_queue_seconds = round($average_queue_seconds, 2); + $average_queue_seconds = sprintf("%10.2f", $average_queue_seconds); + } -$average_total_queue_seconds = ($row[1] / $TOTALcalls); -$average_total_queue_seconds = round($average_total_queue_seconds, 2); -$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds); +if ( ($TOTALcalls < 1) or ($row[1] < 1) ) + {$average_total_queue_seconds = ' 0';} +else + { + $average_total_queue_seconds = ($row[1] / $TOTALcalls); + $average_total_queue_seconds = round($average_total_queue_seconds, 2); + $average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds); + } echo "Total Calls That entered Queue: $QUEUEcalls $QUEUEpercent%\n"; echo "Average QUEUE Length for queue calls: $average_queue_seconds seconds\n"; @@ -288,8 +318,13 @@ while ($i <= 96) $h++; } -$hour_multiplier = (100 / $hi_hour_count); -#$hour_multiplier = round($hour_multiplier, 0); +if ($hi_hour_count < 1) + {$hour_multiplier = 0;} +else + { + $hour_multiplier = (100 / $hi_hour_count); + #$hour_multiplier = round($hour_multiplier, 0); + } echo "\n"; echo "DIAGRAMM IN 15 MINUZIÖSEN STUFENSPRÜNGEN DER GESAMTANRUFE GESETZTVON DIESER KAMPAGNE\n"; @@ -302,8 +337,13 @@ while ($k <= 102) if ($Mk >= 5) { $Mk=0; - $scale_num=($k / $hour_multiplier); - $scale_num = round($scale_num, 0); + if ( ($k < 1) or ($hour_multiplier < 1) ) + {$scale_num = 100;} + else + { + $scale_num=($k / $hour_multiplier); + $scale_num = round($scale_num, 0); + } $LENscale_num = (strlen($scale_num)); $k = ($k + $LENscale_num); $call_scale .= "$scale_num"; diff --git a/agc_2-X/trunk/LANG_www/vicidial_de/AST_VDADstats.php b/agc_2-X/trunk/LANG_www/vicidial_de/AST_VDADstats.php index 67764a49..b328834f 100644 --- a/agc_2-X/trunk/LANG_www/vicidial_de/AST_VDADstats.php +++ b/agc_2-X/trunk/LANG_www/vicidial_de/AST_VDADstats.php @@ -114,10 +114,14 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); - +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Gesamtanrufe gesetzt von dieser Kampagne: $TOTALcalls\n"; echo "Durchschnittliche Anruf-Länge für alle benennt in den Sekunden: $average_hold_seconds\n"; @@ -130,12 +134,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); -$DROPpercent = (($DROPcalls / $TOTALcalls) * 100); -$DROPpercent = round($DROPpercent, 0); +if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) + {$DROPpercent = '0';} +else + { + $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 0); + } -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Gesamt-TROPFEN Anrufe: $DROPcalls $DROPpercent%\n"; echo "Durchschnittliche Länge für TROPFEN Anrufe in den Sekunden: $average_hold_seconds\n"; @@ -149,12 +163,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $NAcalls = sprintf("%10s", $row[0]); -$NApercent = (($NAcalls / $TOTALcalls) * 100); -$NApercent = round($NApercent, 0); +if ( ($NAcalls < 1) or ($TOTALcalls < 1) ) + {$NApercent = '0';} +else + { + $NApercent = (($NAcalls / $TOTALcalls) * 100); + $NApercent = round($NApercent, 0); + } -$average_na_seconds = ($row[1] / $row[0]); -$average_na_seconds = round($average_na_seconds, 0); -$average_na_seconds = sprintf("%10s", $average_na_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_na_seconds = ' 0';} +else + { + $average_na_seconds = ($row[1] / $row[0]); + $average_na_seconds = round($average_na_seconds, 0); + $average_na_seconds = sprintf("%10s", $average_na_seconds); + } echo "Gesamt-Na benennt - beschäftigt, Trennung, BTvoicemail: $NAcalls $NApercent%\n"; echo "Durchschnittliche Anruf-Länge für Na benennt in den Sekunden: $average_na_seconds\n"; @@ -284,8 +308,13 @@ while ($i <= 96) $h++; } -$hour_multiplier = (100 / $hi_hour_count); -#$hour_multiplier = round($hour_multiplier, 0); +if ($hi_hour_count < 1) + {$hour_multiplier = 0;} +else + { + $hour_multiplier = (100 / $hi_hour_count); + #$hour_multiplier = round($hour_multiplier, 0); + } echo "\n"; echo "DIAGRAMM IN 15 MINUZIÖSEN STUFENSPRÜNGEN DER GESAMTANRUFE GESETZTVON DIESER KAMPAGNE\n"; @@ -298,8 +327,13 @@ while ($k <= 102) if ($Mk >= 5) { $Mk=0; - $scale_num=($k / $hour_multiplier); - $scale_num = round($scale_num, 0); + if ( ($k < 1) or ($hour_multiplier < 1) ) + {$scale_num = 100;} + else + { + $scale_num=($k / $hour_multiplier); + $scale_num = round($scale_num, 0); + } $LENscale_num = (strlen($scale_num)); $k = ($k + $LENscale_num); $call_scale .= "$scale_num"; diff --git a/agc_2-X/trunk/LANG_www/vicidial_de/admin.php b/agc_2-X/trunk/LANG_www/vicidial_de/admin.php index 05d5c4a2..b1d43282 100644 --- a/agc_2-X/trunk/LANG_www/vicidial_de/admin.php +++ b/agc_2-X/trunk/LANG_www/vicidial_de/admin.php @@ -1119,7 +1119,7 @@ echo "

-Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. +Vorwahlknopf-Methode - Dieses fangen ist die Weise, wie auf das Wählen zu definieren, stattfinden soll. Wenn HANDBUCH dann das auto_dial_level bei 0 verschlossen ist, es sei denn Vorwahlknopf-Methode geändert wird. Wenn VERHÄLTNIS dann der Normal, der eine Zeilenzahl für aktive Mittel wählt. ADAPT_HARD_LIMIT wählt predictively bis zum fallengelassenen Prozentsatz und dann erlaubt nicht das konkurrenzfähige Wählen, sobald die Tropfenbegrenzung erreicht wird, bis der Prozentsatz unten wieder geht. ADAPT_TAPERED läßt laufenden Überschuß den fallengelassenen Prozentsatz zur Hälfte erste der Verschiebung zu - wie durch das call_time definiert, das für Kampagne vorgewählt wird und erhält strenger, während die Verschiebung weitergeht. ADAPT_AVERAGE versucht, einen Durchschnitt oder den fallengelassenen Prozentsatz beizubehalten so, die konkurrenzfähig harte Begrenzungen nicht wie die anderen zwei Methoden auferlegen. Sie können nicht das Selbstvorwahlknopf-Niveau ändern, wenn Sie in irgendwelchen der ANPASSENVORWAHLKNOPFMETHODEN sind. Nur der Dialer kann das Vorwahlknopfniveau ändern wenn im vorbestimmten wählenden Modus.
@@ -1129,32 +1129,32 @@ echo "

-Available Only Tally - This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N. +Vorhandenes nur Tally - dieses fangen auf, wenn Satz zu YINCALL und WARTESCHLANGE Statusmittel ausläßt, wenn er die ZahlAnrufen zum Vorwahlknopf wenn nicht in MANUELLEN Vorwahlknopfmoduserrechnet. Rückstellung ist N.

-Drop Percentage Limit - This field is where you set the limit of the percentage of dropped calls you would like while using an adaptive-predictive dial method, not MANUAL or RATIO. +Tropfen-Prozentsatz-Begrenzung - dieses fangen ist auf, wohinSie die Begrenzung auf den Prozentsatz der fallengelassenen Anrufe,die einstellten Sie beim Verwenden eineranpassungsfähig-vorbestimmten Vorwahlknopfmethode möchten, nichtMANUELL oder des VERHÄLTNISSES.

-Maximum Adapt Dial Level - This field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the Selbstvorwahlknopf-Niveau if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0. +Maximum paßt den waagerecht ausgerichteten Vorwahlknopf an - diesesfangen ist auf, wohin Sie die Begrenzung auf die Begrenzungauf das numbr der Linien, die einstellten Sie gewählt pro Mittel beimVerwenden einer anpassungsfähig-vorbestimmten Vorwahlknopfmethodemöchten, nicht MANUELL oder des VERHÄLTNISSES. Diese Zahl kann alsdas Selbstvorwahlknopf-Niveau höher sein, wenn Ihre Kleinteile esstützen. Wert muß eine positive Nr. grösser als eine sein und kannDezimalstellen Rückstellung 3.0 haben.

-Latest Server Time - This field is only used by the ADAPT_TAPERED dial method. You should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9PM server time. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling. +Neueste Bediener-Zeit - dieses fangen wird verwendet nurdurch die ADAPT_TAPERED Vorwahlknopfmethode auf. Sie sollten in dieStunde hereinkommen und Minute, um der Sie stoppen, diese Kampagne zuersuchen, 2100 würde bedeuten, daß Sie stoppen, diese Kampagne bei9PM Bedienerzeit zu wählen. Dieses läßt den sich verjüngendenAlgorithmus entscheiden wie konkurrenzfähig zum Vorwahlknopf durch,wie lang Sie haben, bis Sie fertiges Benennen sind.

-Adapt Intensity Modifier - This field is used to adjust the predictive intensity either higher or lower. The higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. The lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. Default is 0. This field is not used by the MANUAL or RATIO dial methods. +Passen Sie Intensität Modifizierfaktor an - dieses fangenwird verwendet, die vorbestimmte höhere oder niedrigere Intensitätzu justieren entweder auf. Das höhere eine positive Zahl, die Sievorwählen, grösser der Dialer den schreitenen Anruf erhöht, wenn esgeht oben und langsam der Dialer den schreitenen Anruf verringert,wenn es geht unten. Das niedriger die negative Zahl, Sie vorwählenhier, langsam erhöht der Dialer den schreitenen Anruf und schnellersenkt der Dialer den schreitenen Anruf, wenn es geht unten.Rückstellung ist 0. Dieses fangen wird verwendet nicht durchden HANDBUCH- oder VERHÄLTNIS-Vorwahlknopf Methoden auf.

-Dial Level Difference Target - This field is used to define whether you want to target having a specific number of agents waiting for calls or calls waiting for agents. For example if you would always like to have on average one agent free to take calls immediately you would set this to -1, if you would like to target always having one call on hold waiting for an agent you would set this to 1. Default is 0. This field is not used by the MANUAL or RATIO dial methods. +Vorwahlknopf-waagerecht ausgerichtetes Unterschied-Ziel - diesesfangen wird verwendet zu definieren auf, ob Sie Haben einerspezifischen Anzahl von den Mitteln zielen möchten, die Anruf- oderAnklopfenmittel warten. Z.B. wenn Sie immer auf Durchschnitt einerMittel haben möchten frei, Anrufe sofort zu nehmen, würden Siedieses bis -1 einstellen, wenn Sie ein immer haben zielen möchtenersuchen um den Einfluß, der ein Mittel wartet, das Sie dieses bis 1einstellen würden. Rückstellung ist 0. Dieses fangen wirdverwendet nicht durch den HANDBUCH- oder VERHÄLTNIS-VorwahlknopfMethoden auf.
@@ -1183,12 +1183,12 @@ echo "

-Omit Phone Code - This field allows you to leave out the phone_code field while dialing within VICIDIAL. For instance if you are dialing in the UK from the UK you would have 44 in as your phone_code field for all leads, but you just want to dial 10 digits in your dialplan extensions.conf to place calls instead of 44 then 10 digits. Default is N. +Lassen Sie Telefon-Code aus - dieses fangen erlaubt Ihnen,das phone_code auszulassen auffangen beim Wählen innerhalbVICIDIAL auf. Zum Beispiel wenn Sie in Großbritannien vonGroßbritannien wählen, würden Sie 44 innen haben, wie Ihrphone_code für alle Leitungen auffangen, aber Sie gerade 10Stellen in Ihrem dialplan extensions.conf wählen möchten, um Anrufeanstelle von 44 dann 10 Stellen zu setzen. Rückstellung ist N.

-Kampagne CallerID - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID. +Kampagne CallerID - Dieses fangen zuläßt das Senden einer kundenspezifischen callerid Zahl bei den outbound Anrufen auf. Dieses ist die Zahl, die oben auf dem callerid der Person darstellen würde, die, Sie anrufen. Die Rückstellung ist UNBEKANNT. Wenn Sie T1 benutzen, oder Eß, zum dieser Wahl heraus zu wählen nur vorhanden ist, wenn Sie PRIs verwenden - ISDN Tß oder Eß - die die kundenspezifische callerid Eigenschaft haben, die eingeschaltet wird, arbeitet dieses nicht mit Berauben-Spitze Service - RBS- Stromkreise. Dieses arbeitet auch durch das meiste VOIP - SIP oder IAX Stammversorger, die dynamisches outbound callerID erlauben. Das kundenspezifische callerID trifft nur auf die Anrufe zu, die direkt für die VICIDIAL Kampagne gesetzt werden, benennt jede mögliche 3. Partei, oder Übertragungen senden nicht das kundenspezifische callerID. ANMERKUNG: UNBEKANNT oder PRIVAT in auffangen manchmal sich setzen erbringt das Senden Ihrer Rückstellung callerID Zahl durch Ihre Fördermaschine mit den Anrufen. Sie können dieses prüfen wünschen und fangen 0000000000 in das callerid sich zu setzen anstatt auf, wenn Sie nicht Ihnen CallerID schicken möchten.
@@ -1203,7 +1203,7 @@ echo "

-Kampagne Aufnahme - Dieses Menü erlaubt Ihnen, zu wählen,welches Niveau der Aufnahme auf dieser Kampagne erlaubt wird. NIEsperrt Aufnahme auf dem Klienten. ONDEMAND ist die Rückstellung underlaubt dem Vertreter zu notieren zu beginnen und, zu stoppen, wiegebraucht. ALLCALLS beginnt Aufnahme auf dem Klienten, wann immer einAnruf zu einem Mittel geschickt wird. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and recude system load. +Kampagne Aufnahme - dieses Menü erlaubt Ihnen, zu wählen, welchesNiveau der Aufnahme auf dieser Kampagne erlaubt wird. NIE sperrtAufnahme auf dem Klienten. ONDEMAND ist die Rückstellung und erlaubtdem Vertreter zu notieren zu beginnen und, zu stoppen, wie gebraucht.ALLCALLS beginnt Aufnahme auf dem Klienten, wann immer ein Anruf zueinem Mittel geschickt wird. ALLFORCE beginnt Aufnahme auf demKlienten, wann immer ein Anruf zu einem Mittel geschickt wird, das demMittel keine Wahl gibt, um zu notieren zu stoppen. Für ALLCALLS undALLFORCE gibt es eine Wahl, zum der Aufnahme zu benutzen verzögert,um unten auf sehr kurze Aufnahmen und recude Anlagen-Belastung zuschneiden.
@@ -1213,7 +1213,7 @@ echo "

-Recording Delay - For ALLCALLS and ALLFORCE recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0. +Das Notieren verzögert - für ALLCALLS und ALLFORCE nur Aufnahme.Dieser Einstellung Wille verzögert das Beginnen der Aufnahme beiallen Anrufen für die Zahl den Sekunden, die diesbezüglichspezifiziert werden, auffangen. Rückstellung ist 0.
@@ -1238,7 +1238,7 @@ echo "

-Xfer-Conf DTMF - Diese vier fängt dürfen auf, damit Siezwei Sätze Übergangskonferenz und DTMF Voreinstellungen haben. Wennder Anruf oder die Kampagne geladen wird, stellt der vicidial.phpIndex dar, daß zwei Tasten auf dem Bringenkonferenz Rahmen und denZahl-zu-Vorwahlknopf und senden-dtmf Automobil-zu bevölkernauffängt, wenn sie betätigt werden. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field. +Xfer-Conf DTMF - Diese vier fängt dürfen auf, damit Siezwei Sätze Übergangskonferenz und DTMF Voreinstellungen haben. Wennder Anruf oder die Kampagne geladen wird, stellt der vicidial.phpIndex dar, daß zwei Tasten auf dem Bringenkonferenz Rahmen und denZahl-zu-Vorwahlknopf und senden-dtmf Automobil-zu bevölkernauffängt, wenn sie betätigt werden. Wenn Sie beratende Übertragungen erlauben möchten, ein fronter zueinem genauerem, können Sie CXFER setzen, da eins derZahl-zu-Vorwahlknopf Voreinstellungen und des korrekten Dialstringsgesendet wird, um eine lokale beratende Übertragung, dann dieMitteldose gerechtes LEAVE-3WAY-CALL und Bewegung an zu tun zu ihremfolgenden Anruf. Wenn Sie blinde Übertragungen der Kunden auf einenVICIDIAL AGI Index für die Protokollierung oder ein IVR erlaubenmöchten, legen Sie dann AXFER in den Zahl-zu-Vorwahlknopfauffangen. Sie können eine kundenspezifische Verlängerungnach dem AXFER oder dem CXFER auch spezifizieren, zum Beispiel wennSie interne beratende Übertragungen anstelle vom Einheimischen tunmöchten, würden Sie CXFER90009 in den Zahl-zu-Vorwahlknopfauffangen einsetzen.
@@ -1293,7 +1293,7 @@ echo "

-Gewährte Inbound Gruppen - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. +Gewährte Inbound Gruppen - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. @@ -1385,7 +1385,7 @@ echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; -echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; @@ -4508,7 +4508,7 @@ echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "

-Xfer-Conf DTMF - Diese vier fängt dürfen auf, damit Siezwei Sätze Übergangskonferenz und DTMF Voreinstellungen haben. Wennder Anruf oder die Kampagne geladen wird, stellt der vicidial.phpIndex dar, daß zwei Tasten auf dem Bringenkonferenz Rahmen und denZahl-zu-Vorwahlknopf und senden-dtmf Automobil-zu bevölkernauffängt, wenn sie betätigt werden. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field. +Xfer-Conf DTMF - Diese vier fängt dürfen auf, damit Siezwei Sätze Übergangskonferenz und DTMF Voreinstellungen haben. Wennder Anruf oder die Kampagne geladen wird, stellt der vicidial.phpIndex dar, daß zwei Tasten auf dem Bringenkonferenz Rahmen und denZahl-zu-Vorwahlknopf und senden-dtmf Automobil-zu bevölkernauffängt, wenn sie betätigt werden. Wenn Sie beratende Übertragungen erlauben möchten, ein fronter zueinem genauerem, können Sie CXFER setzen, da eins derZahl-zu-Vorwahlknopf Voreinstellungen und des korrekten Dialstringsgesendet wird, um eine lokale beratende Übertragung, dann dieMitteldose gerechtes LEAVE-3WAY-CALL und Bewegung an zu tun zu ihremfolgenden Anruf. Wenn Sie blinde Übertragungen der Kunden auf einenVICIDIAL AGI Index für die Protokollierung oder ein IVR erlaubenmöchten, legen Sie dann AXFER in den Zahl-zu-Vorwahlknopfauffangen. Sie können eine kundenspezifische Verlängerungnach dem AXFER oder dem CXFER auch spezifizieren, zum Beispiel wennSie interne beratende Übertragungen anstelle vom Einheimischen tunmöchten, würden Sie CXFER90009 in den Zahl-zu-Vorwahlknopfauffangen einsetzen.
@@ -4432,13 +4432,13 @@ echo "
Zufuhrbehälter-Niveau: Kraft-Zurückstellen des Zufuhrbehälters: $NWB#vicidial_campaigns-force_reset_hopper$NWE
Dial Method: $NWB#vicidial_campaigns-dial_method$NWE
Vorwahlknopf-Methode: $NWB#vicidial_campaigns-dial_method$NWE
Selbstvorwahlknopf-Niveau: (0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE
Available Only Tally: $NWB#vicidial_campaigns-available_only_ratio_tally$NWE
Vorhandenes Nur Tally: $NWB#vicidial_campaigns-available_only_ratio_tally$NWE
Drop Percentage Limit:
Tropfen-Prozentsatz-Begrenzung: % $NWB#vicidial_campaigns-adaptive_dropped_percentage$NWE
Maximum Adapt Dial Level: number only $NWB#vicidial_campaigns-adaptive_maximum_level$NWE
Maximum Paßt Vorwahlknopf-Niveau An: number only $NWB#vicidial_campaigns-adaptive_maximum_level$NWE
Latest Server Time: 4 nur Stellen $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE
Neueste Bediener-Zeit: 4 nur Stellen $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE
Adapt Intensity Modifier:
Passen Sie Intensität Modifizierfaktor An: $NWB#vicidial_campaigns-adaptive_intensity$NWE
Dial Level Difference Target:
Vorwahlknopf-Waagerecht ausgerichtetes Unterschied-Ziel:
Vorwahlknopf-Abschaltung: Vorwahlknopf-Präfix: for 91NXXNXXXXXX value would be 9, for no dial prefix use X$NWB#vicidial_campaigns-dial_prefix$NWE
Omit Phone Code: $NWB#vicidial_campaigns-omit_phone_code$NWE
Lassen Sie Telefon-Code Aus: $NWB#vicidial_campaigns-omit_phone_code$NWE
Kampagne CallerID: $NWB#vicidial_campaigns-campaign_cid$NWE
Kampagne Aufnahme: Kampagne Rec Dateiname: $NWB#vicidial_campaigns-campaign_rec_filename$NWE
Recording Delay: in seconds$NWB#vicidial_campaigns-allcalls_delay$NWE
Das Notieren Verzögert: in seconds$NWB#vicidial_campaigns-allcalls_delay$NWE
Script:
Zufuhrbehälter-Niveau: Kraft-Zurückstellen des Zufuhrbehälters: $NWB#vicidial_campaigns-force_reset_hopper$NWE
Dial Method: $NWB#vicidial_campaigns-dial_method$NWE
Vorwahlknopf-Methode: $NWB#vicidial_campaigns-dial_method$NWE
Selbstvorwahlknopf-Niveau: (0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE
Adapt Intensity Modifier:
Passen Sie Intensität Modifizierfaktor An:

-Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. +Μέθοδος πινάκων - Αυτός ο τομέας είναι ο τρόπος να καθοριστεί πώς ο σχηματισμός πρόκειται να πραγματοποιηθεί. Εάν το ΕΓΧΕΙΡΙΔΙΟ έπειτα το auto_dial_level θα κλειδωθεί σε 0 εκτός αν τη μέθοδο πινάκων αλλάζουν. Εάν ΑΝΑΛΟΓΙΑ έπειτα ο κανονικός σχηματίζοντας διάφορες γραμμές για τους ενεργούς πράκτορες. ADAPT_HARD_LIMIT θα σχηματίσει predictively μέχρι το πεταγμένο ποσοστό και έπειτα δεν θα επιτρέψει τον επιθετικό σχηματισμό μόλις επιτευχθεί το όριο πτώσης έως ότου πηγαίνει το ποσοστό κάτω από πάλι. ADAPT_TAPERED επιτρέπει το τρέξιμο πέρα από το πεταγμένο ποσοστό στο πρώτο μισό της μετατόπισης - όπως καθορίζεται από το call_time που επιλέγεται για την εκστρατεία - και παίρνει ακριβέστερο καθώς η μετατόπιση συνεχίζεται. ADAPT_AVERAGE προσπαθεί να διατηρήσει έναν μέσο όρο ή το πεταγμένο ποσοστό που δεν επιβάλλει τα σκληρά όρια τόσο επιθετικά όσο οι άλλες δύο μέθοδοι. Δεν μπορείτε να αλλάξετε το αυτόματο επίπεδο πινάκων εάν είστε σε οποιεσδήποτε από τις ADAPT μεθόδους πινάκων. Μόνο το Dialer μπορεί να αλλάξει το επίπεδο πινάκων όταν είναι στον προφητικό τρόπο σχηματισμού.
@@ -1129,32 +1129,32 @@ echo "

-Available Only Tally - This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N. +Διαθέσιμος μόνο έλεγχος - αυτός ο τομέας εάν θέστε το Υ θααφήσει έξω τους πράκτορες θέσης INCALL και ΣΕΙΡΏΝ ΑΝΑΜΟΝΉΣκατά την υπολογισμό του αριθμού κλήσεων στον πίνακα όταν όχιστο ΧΕΙΡΩΝΑΚΤΙΚΌ τρόπο πινάκων. Η προεπιλογή είναι ν.

-Drop Percentage Limit - This field is where you set the limit of the percentage of dropped calls you would like while using an adaptive-predictive dial method, not MANUAL or RATIO. +Όριο ποσοστού πτώσης - αυτός ο τομέας είναι όπου θέτετε τοόριο του ποσοστού των πεταγμένων κλήσεων που θα θέλατεχρησιμοποιώντας μια προσαρμοστικός-προφητική μέθοδο, μηΧΕΙΡΩΝΑΚΤΙΚΗ ή μια ΑΝΑΛΟΓΙΑ πινάκων.

-Maximum Adapt Dial Level - This field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the ΕΠΙΠΕΔΟ ΑΥΤΟΜΑΤΗΣ ΚΛΗΣΗΣ if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0. +Το μέγιστο προσαρμόζει το επίπεδο πινάκων - αυτός ο τομέαςείναι όπου θέτετε το όριο του ορίου στο numbr των γραμμών πουθα θέλατε σχηματισμένο ανά πράκτορα χρησιμοποιώντας μιαπροσαρμοστικός-προφητική μέθοδο, μη ΧΕΙΡΩΝΑΚΤΙΚΗ ή μια ΑΝΑΛΟΓΙΑπινάκων. Αυτός ο αριθμός μπορεί να είναι υψηλότερος από τοαυτόματο επίπεδο πινάκων εάν το υλικό σας θα τον υποστηρίξει. Ηαξία πρέπει να είναι ένας θετικός αριθμός μεγαλύτερος από τοένα και μπορεί να έχει την προεπιλογή 3,0 δεκαδικών θέσεων.

-Latest Server Time - This field is only used by the ADAPT_TAPERED dial method. You should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9PM server time. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling. +Πιό πρόσφατος χρόνος κεντρικών υπολογιστών - αυτός ο τομέαςχρησιμοποιείται μόνο με τη μέθοδο πινάκων ADAPT_TAPERED.Πρέπει να εισαγάγετε στην ώρα και το λεπτό που θα σταματήσετεαυτήν την εκστρατεία, 2100 θα σήμαινε ότι θα σταματήσετεαυτήν την εκστρατεία στο χρόνο κεντρικών υπολογιστών 9PM.Αυτό επιτρέπει στον εκλεπτυμένο αλγόριθμο για να αποφασίσει πόσοεπιθετικά να σχηματίσει από πόσο καιρό πολύ έχετε έως ότου θαείστε τελειωμένη κλήση.

-Adapt Intensity Modifier - This field is used to adjust the predictive intensity either higher or lower. The higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. The lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. Default is 0. This field is not used by the MANUAL or RATIO dial methods. +Προσαρμόστε τον τροποποιητή έντασης - αυτός ο τομέαςχρησιμοποιείται για να ρυθμίσει την προφητική ένταση είτευψηλότερη είτε χαμηλότερη. Όσο υψηλότερος ένας θετικός αριθμόςεσείς επιλέγει, τόσο μεγαλύτερο το dialer θα αυξήσει τηνκλήση δίνοντας ρυθμό όταν ανεβαίνει και τόσο πιό αργό τοdialer θα μειώσει την κλήση δίνοντας ρυθμό όταν πηγαίνεικάτω. Όσο χαμηλότερος ο αρνητικός αριθμός εσείς επιλέγει εδώ,τόσο πιό αργό το dialer θα αυξήσει την κλήση δίνοντας ρυθμόκαι τόσο γρηγορότερο το dialer θα χαμηλώσει την κλήση δίνονταςρυθμό όταν πηγαίνει κάτω. Η προεπιλογή είναι 0. Αυτός οτομέας δεν χρησιμοποιείται από το ΕΓΧΕΙΡΙΔΙΟ ή την ΑΝΑΛΟΓΙΑμέθοδοι πινάκων.

-Dial Level Difference Target - This field is used to define whether you want to target having a specific number of agents waiting for calls or calls waiting for agents. For example if you would always like to have on average one agent free to take calls immediately you would set this to -1, if you would like to target always having one call on hold waiting for an agent you would set this to 1. Default is 0. This field is not used by the MANUAL or RATIO dial methods. +Στόχος διαφοράς επιπέδων πινάκων - αυτός ο τομέαςχρησιμοποιείται για να καθορίσει εάν θέλετε να στοχεύσετε στηνκατοχή ενός συγκεκριμένου αριθμού πρακτόρων που περιμένουν τιςκλήσεις ή τις κλήσεις που περιμένουν τους πράκτορες.Παραδείγματος χάριν εάν θα επιθυμούσατε πάντα να έχετε κατάμέσον όρο έναν πράκτορα ελεύθερο να πάρει τις κλήσεις αμέσωςθα θέτατε αυτό σε -1, εάν θα επιθυμούσατε να στοχεύσετε πάντανα έχοντας τον έναν καλείτε τη λαβή που περιμένει έναν πράκτοραπου θα θέτατε αυτό σε 1. προεπιλογή είστε 0. Αυτός ο τομέαςδεν χρησιμοποιείται από το ΕΓΧΕΙΡΙΔΙΟ ή την ΑΝΑΛΟΓΙΑ μέθοδοιπινάκων.
@@ -1183,12 +1183,12 @@ echo "

-Omit Phone Code - This field allows you to leave out the phone_code field while dialing within VICIDIAL. For instance if you are dialing in the UK from the UK you would have 44 in as your phone_code field for all leads, but you just want to dial 10 digits in your dialplan extensions.conf to place calls instead of 44 then 10 digits. Default is N. +Παραλείψτε τον τηλεφωνικό κώδικα - αυτός ο τομέας επιτρέπει σεσας για να αφήσει έξω τον τομέα phone_code σχηματίζοντας μέσασε VICIDIAL. Παραδείγματος χάριν εάν σχηματίζετε στο UK απότο UK θα είχατε 44 μέσα ως τομέα phone_code σας για όλουςτους μολύβδους, αλλά θέλετε ακριβώς να σχηματίσετε 10 ψηφία σεdialplan extensions.conf σας για να τοποθετήσετε τις κλήσειςαντί 44 έπειτα 10 ψηφίων. Η προεπιλογή είναι ν.

-CallerID Εκστρατείας - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID. +CallerID Εκστρατείας - Αυτός ο τομέας επιτρέπει την αποστολή ενός αριθμού συνήθειας callerid στις εξερχόμενες κλήσεις. Αυτό είναι ο αριθμός που θα παρουσίαζε στο callerid του προσώπου που καλείτε. Η προεπιλογή είναι ΑΓΝΩΣΤΗ. Εάν χρησιμοποιείτε το T1 ή Eί να σχηματίσει έξω αυτήν την επιλογή είναι μόνο διαθέσιμος εάν χρησιμοποιείτε PRIs - ISDN Tί ή Eί - που ανοίγουν το χαρακτηριστικό γνώρισμα συνήθειας callerid, αυτό δεν θα λειτουργήσει με την υπηρεσία ληστεύω-κομματιών - RBS - κυκλώματα. Αυτό θα λειτουργήσει επίσης μέσω του περισσότερου VOIP - ΓΟΥΛΙΑ ή κορμοί IAX - προμηθευτές που επιτρέπουν δυναμικό εξερχόμενο callerID. Η συνήθεια callerID ισχύει μόνο για τις κλήσεις που τοποθετούνται για την εκστρατεία VICIDIAL άμεσα, οποιεσδήποτε κλήσεις ή μεταφορές 3$ων συμβαλλόμενων μερών δεν θα στείλουν τη συνήθεια callerID. ΣΗΜΕΙΩΣΗ: Μερικές φορές να βάλει ΑΓΝΩΣΤΗ ή ΙΔΙΩΤΙΚΗ στον τομέα θα παραγάγει την αποστολή του αριθμού προεπιλογής σας callerID από το μεταφορέα σας με τις κλήσεις. Μπορείτε να θελήσετε να εξετάσετε αυτό και να υποβάλετε 0000000000 ο τομέας callerid αντ' αυτού εάν δεν θέλετε να σας στείλετε CallerID.
@@ -1203,7 +1203,7 @@ echo "

-Ηχογράφηση εκστρατείας - αυτή η επιλογή επιτρέπει να επιλέξετε το επίπεδο ηχογράφησης σε αυτήν την εκστρατεία. NEVER θα θέσει εκτός λειτουργίας την ηχογράφηση στον πελάτη. ONDEMAND είναι η προεπιλογή και επιτρέπει στον χειριστή να αρχίσει και να σταματήσει όπως απαιτείται. ALLCALLS θα αρχίσει την καταγραφή στον πελάτη όποτε μια κλήση στέλνεται σε έναν χειριστή. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and recude system load. +Καταγραφή εκστρατείας - αυτές οι επιλογές επιτρέπουν σε σας γιανα επιλέξουν ποιο επίπεδο καταγραφής επιτρέπεται σε αυτήν τηνεκστρατεία. Δεν θα θέσει εκτός λειτουργίας ΠΟΤΕ την καταγραφήστον πελάτη. ONDEMAND είναι η προεπιλογή και επιτρέπει στονπράκτορα για να αρχίσει και να σταματήσει όπως απαιτείται.ALLCALLS θα αρχίσει την καταγραφή στον πελάτη όποτε μια κλήσηστέλνεται σε έναν πράκτορα. ALLFORCE θα αρχίσει την καταγραφήστον πελάτη όποτε μια κλήση στέλνεται σε έναν πράκτορα που δενδίνει στον πράκτορα καμία επιλογή να σταματήσει. Για ALLCALLSκαι ALLFORCE υπάρχει μια επιλογή να χρησιμοποιηθεί ηκαθυστέρηση καταγραφής για να περικόψει στις πολύ σύντομακαταγραφές και recude το φορτίο συστημάτων.
@@ -1213,7 +1213,7 @@ echo "

-Recording Delay - For ALLCALLS and ALLFORCE recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0. +Καθυστέρηση καταγραφής - για την καταγραφή ALLCALLS καιALLFORCE μόνο. Αυτή η ρύθμιση θα καθυστερήσει την έναρξη τηςκαταγραφής σε όλες τις κλήσεις για τον αριθμό δευτερολέπτων πουδιευκρινίζονται σε αυτόν τον τομέα. Η προεπιλογή είναι 0.
@@ -1238,7 +1238,7 @@ echo "

-Xfer- Συνδ DTMF - αυτά τα τέσσερα πεδία επιτρέπουν να έχετε δύο σύνολα συνδιάσκεψης μεταφοράς και DTMF. Όταν η κλήση ή η εκστρατεία φορτώνεται, ο Βοηθός θα παρουσιάσει δύο πλήκτρα στο πλαίσιο μεταφορά-διασκέψεων και αυτόματα θα παρουσιάσει τα πεδία αριθμό για κλήση και στείλε DTMF όταν πατηθεί. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field. +Xfer- Συνδ DTMF - αυτά τα τέσσερα πεδία επιτρέπουν να έχετε δύο σύνολα συνδιάσκεψης μεταφοράς και DTMF. Όταν η κλήση ή η εκστρατεία φορτώνεται, ο Βοηθός θα παρουσιάσει δύο πλήκτρα στο πλαίσιο μεταφορά-διασκέψεων και αυτόματα θα παρουσιάσει τα πεδία αριθμό για κλήση και στείλε DTMF όταν πατηθεί. Εάν θέλετε να επιτρέψετε τις συμβουλευτικές μεταφορές, έναfronter σε έναν πιό στενό, εσείς μπορεί να τοποθετήσειCXFER καθώς ένας από τον αριθμός-$$$-ΠΊΝΑΚΑ προετοιμάζει καικατάλληλο θα σταλεί για να κάνει μια τοπική συμβουλευτικήμεταφορά, κατόπιν ο πράκτορας μπορεί ακριβώς άδεια-3ωαυ-ΚΛΉΣΗκαι να κινηθεί προς την επόμενη κλήση τους. Εάν θέλετε ναεπιτρέψετε τις τυφλές μεταφορές των πελατών σε ένα χειρόγραφοVICIDIAL AGI για την αναγραφή ή ένα IVR, κατόπιντοποθετήστε AXFER στον τομέα αριθμός-$$$-ΠΙΝΑΚΩΝ. Μπορείτεεπίσης να διευκρινίσετε μια επέκταση συνήθειας μετά από τοAXFER ή CXFER, παραδείγματος χάριν εάν θέλετε να κάνετετις εσωτερικές συμβουλευτικές μεταφορές αντί τοπικού εσείς θαέβαζε CXFER90009 στον τομέα αριθμός-$$$-ΠΙΝΑΚΩΝ.
@@ -1293,7 +1293,7 @@ echo "

-Εισερχόμενες ομάδες - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. +Εισερχόμενες ομάδες - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. @@ -1385,7 +1385,7 @@ echo "

-Xfer- Συνδ DTMF - αυτά τα τέσσερα πεδία επιτρέπουν να έχετε δύο σύνολα συνδιάσκεψης μεταφοράς και DTMF. Όταν η κλήση ή η εκστρατεία φορτώνεται, ο Βοηθός θα παρουσιάσει δύο πλήκτρα στο πλαίσιο μεταφορά-διασκέψεων και αυτόματα θα παρουσιάσει τα πεδία αριθμό για κλήση και στείλε DTMF όταν πατηθεί. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field. +Xfer- Συνδ DTMF - αυτά τα τέσσερα πεδία επιτρέπουν να έχετε δύο σύνολα συνδιάσκεψης μεταφοράς και DTMF. Όταν η κλήση ή η εκστρατεία φορτώνεται, ο Βοηθός θα παρουσιάσει δύο πλήκτρα στο πλαίσιο μεταφορά-διασκέψεων και αυτόματα θα παρουσιάσει τα πεδία αριθμό για κλήση και στείλε DTMF όταν πατηθεί. Εάν θέλετε να επιτρέψετε τις συμβουλευτικές μεταφορές, έναfronter σε έναν πιό στενό, εσείς μπορεί να τοποθετήσειCXFER καθώς ένας από τον αριθμός-$$$-ΠΊΝΑΚΑ προετοιμάζει καικατάλληλο θα σταλεί για να κάνει μια τοπική συμβουλευτικήμεταφορά, κατόπιν ο πράκτορας μπορεί ακριβώς άδεια-3ωαυ-ΚΛΉΣΗκαι να κινηθεί προς την επόμενη κλήση τους. Εάν θέλετε ναεπιτρέψετε τις τυφλές μεταφορές των πελατών σε ένα χειρόγραφοVICIDIAL AGI για την αναγραφή ή ένα IVR, κατόπιντοποθετήστε AXFER στον τομέα αριθμός-$$$-ΠΙΝΑΚΩΝ. Μπορείτεεπίσης να διευκρινίσετε μια επέκταση συνήθειας μετά από τοAXFER ή CXFER, παραδείγματος χάριν εάν θέλετε να κάνετετις εσωτερικές συμβουλευτικές μεταφορές αντί τοπικού εσείς θαέβαζε CXFER90009 στον τομέα αριθμός-$$$-ΠΙΝΑΚΩΝ.
@@ -1523,7 +1523,7 @@ echo "

-Ενεργός - αυτό καθορίζει εάν αυτός ο οδηγός μπορεί να επιλεχτεί για να χρησιμοποιηθεί από μια εκστρατεία. +Ενεργός - αυτό καθορίζει εάν αυτός ο οδηγός μπορεί να επιλεχτεί για να χρησιμοποιηθεί από μια εκστρατεία. @@ -1569,11 +1569,12 @@ echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; -echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; @@ -4508,7 +4509,7 @@ echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "
-Προκαθορισμένοι Χρόνοι Εκκίνησης και Παύσης - Αυτός είναι ο προκαθορισμένος χρόνος όπου θα επιτρέπετε οι κλήσεις εάν δεν έχει οριστεί ο χρόνος εκκίνησης της ημέρας-της-εβδομάδας. 0 είναι μεσάνυχτα. Εάν δεν θέλετε καμία κλήση θέστε αυτό το πεδίο σε 2400 και το προκαθορισμένο χρόνο Παύσης σε 2400. Για να επιτρέψετε την 24ωρη κλήση την ημέρα θέστε σε 0 τον χρόνο εκκίνησης και σε 2400 τον χρόνο παύσηςWeekday Start and Stop Times - These are the custom times per day that can be set for the call time definition. same rules apply as with the Default start and stop times. +Προκαθορισμένοι Χρόνοι Εκκίνησης και Παύσης - Αυτός είναι ο προκαθορισμένος χρόνος όπου θα επιτρέπετε οι κλήσεις εάν δεν έχει οριστεί ο χρόνος εκκίνησης της ημέρας-της-εβδομάδας. 0 είναι μεσάνυχτα. Εάν δεν θέλετε καμία κλήση θέστε αυτό το πεδίο σε 2400 και το προκαθορισμένο χρόνο Παύσης σε 2400. Για να επιτρέψετε την 24ωρη κλήση την ημέρα θέστε σε 0 τον χρόνο εκκίνησης και σε 2400 τον χρόνο παύσης +.
-Weekday Start and Stop Times - These are the custom times per day that can be set for the call time definition. same rules apply as with the Default start and stop times. +Εβδομαδιαίοι Χρόνοι Εκκίνησης και Παύσης - Αυτοί είναι προσαρμόσιμοι χρόνοι ανά ημέρα για τον ορισμό χρόνων κλήσεων.
@@ -4432,13 +4433,13 @@ echo "
Επίπεδο Hopper: Αναγκαστική Επαναφορά του Hopper: $NWB#vicidial_campaigns-force_reset_hopper$NWE
Dial Method: $NWB#vicidial_campaigns-dial_method$NWE
Μέθοδος πινάκων: $NWB#vicidial_campaigns-dial_method$NWE
ΕΠΙΠΕΔΟ ΑΥΤΟΜΑΤΗΣ ΚΛΗΣΗΣ: (0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE
Available Only Tally: $NWB#vicidial_campaigns-available_only_ratio_tally$NWE
Διαθέσιμος μόνο έλεγχος: $NWB#vicidial_campaigns-available_only_ratio_tally$NWE
Drop Percentage Limit:
Όριο ποσοστού πτώσης: % $NWB#vicidial_campaigns-adaptive_dropped_percentage$NWE
Maximum Adapt Dial Level: number only $NWB#vicidial_campaigns-adaptive_maximum_level$NWE
Το μέγιστο προσαρμόζει το επίπεδο πινάκων: number only $NWB#vicidial_campaigns-adaptive_maximum_level$NWE
Latest Server Time: 4 μόνο αριθμοί $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE
Πιό πρόσφατος χρόνος κεντρικών υπολογιστών: 4 μόνο αριθμοί $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE
Adapt Intensity Modifier:
Προσαρμόστε τον τροποποιητή έντασης: $NWB#vicidial_campaigns-adaptive_intensity$NWE
Dial Level Difference Target:
Στόχος διαφοράς επιπέδων πινάκων:
Κλήση εκτός χρόνου: Πρόθεμα Κλήσης: for 91NXXNXXXXXX value would be 9, for no dial prefix use X$NWB#vicidial_campaigns-dial_prefix$NWE
Omit Phone Code: $NWB#vicidial_campaigns-omit_phone_code$NWE
Παραλείψτε τον τηλεφωνικό κώδικα: $NWB#vicidial_campaigns-omit_phone_code$NWE
CallerID Εκστρατείας: $NWB#vicidial_campaigns-campaign_cid$NWE
Ηχογράφηση εκστρατε echo "
Όνομα αρχείου εκστρατείας Ηχογρ: $NWB#vicidial_campaigns-campaign_rec_filename$NWE
Recording Delay: in seconds$NWB#vicidial_campaigns-allcalls_delay$NWE
Καθυστέρηση καταγραφής: in seconds$NWB#vicidial_campaigns-allcalls_delay$NWE
Script:
Επίπεδο Hopper: Αναγκαστική Επαναφορά του Hopper: $NWB#vicidial_campaigns-force_reset_hopper$NWE
Dial Method: $NWB#vicidial_campaigns-dial_method$NWE
Μέθοδος πινάκων: $NWB#vicidial_campaigns-dial_method$NWE
ΕΠΙΠΕΔΟ ΑΥΤΟΜΑΤΗΣ ΚΛΗΣΗΣ: (0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE
Adapt Intensity Modifier:
Προσαρμόστε τον τροποποιητή έντασης:

-Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. +Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift -as defined by call_time selected for campaign- and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. You cannot change the Auto Dial Level if you are in any of the ADAPT dial methods. Only the Dialer can change the dial level when in predictive dialing mode.
@@ -1188,7 +1188,7 @@ echo "

-Campaign CallerID - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID. +Campaign CallerID - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service -RBS- circuits. This will also work through most VOIP -SIP or IAX trunks- providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID.
@@ -1293,7 +1293,7 @@ echo "

-Allowed Inbound Groups - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. +Allowed Inbound Groups - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. diff --git a/agc_2-X/trunk/LANG_www/vicidial_es/AST_CLOSERstats.php b/agc_2-X/trunk/LANG_www/vicidial_es/AST_CLOSERstats.php index 064bf8de..1c8a79ba 100644 --- a/agc_2-X/trunk/LANG_www/vicidial_es/AST_CLOSERstats.php +++ b/agc_2-X/trunk/LANG_www/vicidial_es/AST_CLOSERstats.php @@ -113,9 +113,14 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Llamadas dentro de esta campaña $TOTALcalls\n"; echo "Average Call Length for all Calls: $average_hold_seconds seconds\n"; @@ -129,12 +134,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); -$DROPpercent = (($DROPcalls / $TOTALcalls) * 100); -$DROPpercent = round($DROPpercent, 0); +if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) + {$DROPpercent = '0';} +else + { + $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 0); + } -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"; echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n"; @@ -148,16 +163,31 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $QUEUEcalls = sprintf("%10s", $row[0]); -$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100); -$QUEUEpercent = round($QUEUEpercent, 0); +if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) ) + {$QUEUEpercent = '0';} +else + { + $QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100); + $QUEUEpercent = round($QUEUEpercent, 0); + } -$average_queue_seconds = ($row[1] / $row[0]); -$average_queue_seconds = round($average_queue_seconds, 2); -$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_queue_seconds = ' 0';} +else + { + $average_queue_seconds = ($row[1] / $row[0]); + $average_queue_seconds = round($average_queue_seconds, 2); + $average_queue_seconds = sprintf("%10.2f", $average_queue_seconds); + } -$average_total_queue_seconds = ($row[1] / $TOTALcalls); -$average_total_queue_seconds = round($average_total_queue_seconds, 2); -$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds); +if ( ($TOTALcalls < 1) or ($row[1] < 1) ) + {$average_total_queue_seconds = ' 0';} +else + { + $average_total_queue_seconds = ($row[1] / $TOTALcalls); + $average_total_queue_seconds = round($average_total_queue_seconds, 2); + $average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds); + } echo "Total Calls That entered Queue: $QUEUEcalls $QUEUEpercent%\n"; echo "Average QUEUE Length for queue calls: $average_queue_seconds seconds\n"; @@ -288,8 +318,13 @@ while ($i <= 96) $h++; } -$hour_multiplier = (100 / $hi_hour_count); -#$hour_multiplier = round($hour_multiplier, 0); +if ($hi_hour_count < 1) + {$hour_multiplier = 0;} +else + { + $hour_multiplier = (100 / $hi_hour_count); + #$hour_multiplier = round($hour_multiplier, 0); + } echo "\n"; echo "GRÁFICO EN 15 INCREMENTOS MINUCIOSOS DE LAS LLAMADAS TOTALES PUESTAS DE ESTA CAMPAÚA\n"; @@ -302,8 +337,13 @@ while ($k <= 102) if ($Mk >= 5) { $Mk=0; - $scale_num=($k / $hour_multiplier); - $scale_num = round($scale_num, 0); + if ( ($k < 1) or ($hour_multiplier < 1) ) + {$scale_num = 100;} + else + { + $scale_num=($k / $hour_multiplier); + $scale_num = round($scale_num, 0); + } $LENscale_num = (strlen($scale_num)); $k = ($k + $LENscale_num); $call_scale .= "$scale_num"; diff --git a/agc_2-X/trunk/LANG_www/vicidial_es/AST_VDADstats.php b/agc_2-X/trunk/LANG_www/vicidial_es/AST_VDADstats.php index 478ccef7..1a0a6d80 100644 --- a/agc_2-X/trunk/LANG_www/vicidial_es/AST_VDADstats.php +++ b/agc_2-X/trunk/LANG_www/vicidial_es/AST_VDADstats.php @@ -114,10 +114,14 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); - +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Llamadas dentro de esta campaña $TOTALcalls\n"; echo "Longitud media para las llamadas en segundos: $average_hold_seconds\n"; @@ -130,12 +134,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); -$DROPpercent = (($DROPcalls / $TOTALcalls) * 100); -$DROPpercent = round($DROPpercent, 0); +if ( ($DROPcalls < 1) or ($TOTALcalls < 1) ) + {$DROPpercent = '0';} +else + { + $DROPpercent = (($DROPcalls / $TOTALcalls) * 100); + $DROPpercent = round($DROPpercent, 0); + } -$average_hold_seconds = ($row[1] / $row[0]); -$average_hold_seconds = round($average_hold_seconds, 0); -$average_hold_seconds = sprintf("%10s", $average_hold_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_hold_seconds = ' 0';} +else + { + $average_hold_seconds = ($row[1] / $row[0]); + $average_hold_seconds = round($average_hold_seconds, 0); + $average_hold_seconds = sprintf("%10s", $average_hold_seconds); + } echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"; echo "Longitud media para las llamadas DROP en segundos: $average_hold_seconds\n"; @@ -149,12 +163,22 @@ if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $NAcalls = sprintf("%10s", $row[0]); -$NApercent = (($NAcalls / $TOTALcalls) * 100); -$NApercent = round($NApercent, 0); +if ( ($NAcalls < 1) or ($TOTALcalls < 1) ) + {$NApercent = '0';} +else + { + $NApercent = (($NAcalls / $TOTALcalls) * 100); + $NApercent = round($NApercent, 0); + } -$average_na_seconds = ($row[1] / $row[0]); -$average_na_seconds = round($average_na_seconds, 0); -$average_na_seconds = sprintf("%10s", $average_na_seconds); +if ( ($row[0] < 1) or ($row[1] < 1) ) + {$average_na_seconds = ' 0';} +else + { + $average_na_seconds = ($row[1] / $row[0]); + $average_na_seconds = round($average_na_seconds, 0); + $average_na_seconds = sprintf("%10s", $average_na_seconds); + } echo "Llamadas sin Respuesta - ocupado, desconexión,..: $NAcalls $NApercent%\n"; echo "Longitud media para las Llamadas sin Respuesta en segundos: $average_na_seconds\n"; @@ -284,8 +308,13 @@ while ($i <= 96) $h++; } -$hour_multiplier = (100 / $hi_hour_count); -#$hour_multiplier = round($hour_multiplier, 0); +if ($hi_hour_count < 1) + {$hour_multiplier = 0;} +else + { + $hour_multiplier = (100 / $hi_hour_count); + #$hour_multiplier = round($hour_multiplier, 0); + } echo "\n"; echo "GRÁFICO EN 15 INCREMENTOS MINUCIOSOS DE LAS LLAMADAS TOTALES PUESTAS DE ESTA CAMPAÚA\n"; @@ -298,8 +327,13 @@ while ($k <= 102) if ($Mk >= 5) { $Mk=0; - $scale_num=($k / $hour_multiplier); - $scale_num = round($scale_num, 0); + if ( ($k < 1) or ($hour_multiplier < 1) ) + {$scale_num = 100;} + else + { + $scale_num=($k / $hour_multiplier); + $scale_num = round($scale_num, 0); + } $LENscale_num = (strlen($scale_num)); $k = ($k + $LENscale_num); $call_scale .= "$scale_num"; diff --git a/agc_2-X/trunk/LANG_www/vicidial_es/admin.php b/agc_2-X/trunk/LANG_www/vicidial_es/admin.php index 76a8c361..8915feef 100644 --- a/agc_2-X/trunk/LANG_www/vicidial_es/admin.php +++ b/agc_2-X/trunk/LANG_www/vicidial_es/admin.php @@ -1119,7 +1119,7 @@ echo "

-Dial Method - This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. +Método del dial - Este campo es la manera de definir cómo el marcar debe ocurrir. Si el MANUAL entonces el auto_dial_level es bloqueado en 0 a menos que se cambie el método del dial. Si COCIENTE entonces el normal marcando un número de líneas para los agentes activos. ADAPT_HARD_LIMIT marcará predictively hasta el porcentaje caído y después no permitirá marcar agresivo una vez que se alcance el límite de la gota hasta que va el porcentaje abajo otra vez. ADAPT_TAPERED permite para el excedente de funcionamiento el porcentaje caído por la mitad primer de la cambio - según lo definido por el call_time seleccionado para la campaña y consigue más terminante mientras que se enciende la cambio. ADAPT_AVERAGE intenta mantener un promedio o el porcentaje caído que no impone límites duros tan agresivamente como los otros dos métodos. Usted no puede cambiar el nivel auto del dial si usted está en cualesquiera de los métodos del dial del ADAPTAR. Solamente el sintonizador puede cambiar el nivel del dial cuando en modo que marca profético.
@@ -1129,32 +1129,32 @@ echo "

-Available Only Tally - This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N. +Solamente cuenta disponible - este campo si el sistema a Y deja haciafuera los agentes del estado de INCALL y de la COLETA al calcular elnúmero de llamadas al dial cuando no en modo de dial MANUAL. Eldefecto es N.

-Drop Percentage Limit - This field is where you set the limit of the percentage of dropped calls you would like while using an adaptive-predictive dial method, not MANUAL or RATIO. +Límite del porcentaje de la gota - este campo es donde usted fijó ellímite del porcentaje de llamadas caídas que usted quisiera mientrasque usaba un método adaptante-profe'tico del dial, NO MANUAL o delCOCIENTE.

-Maximum Adapt Dial Level - This field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the Nivel del Auto-Dial if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0. +El máximo adapta el dial llano - este campo es donde usted fijó ellímite del límite al numbr de líneas que usted quisiera marcado poragente mientras que usaba un método adaptante-profe'tico del dial, NOMANUAL o del COCIENTE. Este número puede ser más alto que el nivelauto del dial si su hardware lo apoya. El valor debe ser un númeropositivo mayor de uno y puede tener defecto 3.0 de los lugaresdecimales.

-Latest Server Time - This field is only used by the ADAPT_TAPERED dial method. You should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9PM server time. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling. +El tiempo más último del servidor - este campo es utilizadosolamente por el método del dial de ADAPT_TAPERED. Usted debe entraren la hora y el minuto que usted parará el invitar de esta campaña,2100 significaría que usted parará el marcar de esta campaña en eltiempo del servidor de los 9PM. Esto permite que el algoritmo afiladodecida a cómo agresivamente al dial cerca cuánto tiempo usted tienehasta que usted será el llamar acabado.

-Adapt Intensity Modifier - This field is used to adjust the predictive intensity either higher or lower. The higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. The lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. Default is 0. This field is not used by the MANUAL or RATIO dial methods. +Adapte el modificante de la intensidad - este campo se utiliza paraajustar la intensidad profética más alta o más baja. El más altoun número positivo que usted selecciona, mayor va el sintonizadoraumentará la llamada que establece el paso cuando para arriba y máslentamente va el sintonizador disminuirá la llamada que establece elpaso cuando abajo. Cuanto más bajo es el número negativo que ustedseleccionan aquí, más lentamente el sintonizador aumentará lallamada que establece el paso y más rápidamente el sintonizadorbajará la llamada que establece el paso cuando va abajo. El defectoes 0. Este campo no es utilizado por los métodos del dial del MANUALo del COCIENTE.

-Dial Level Difference Target - This field is used to define whether you want to target having a specific number of agents waiting for calls or calls waiting for agents. For example if you would always like to have on average one agent free to take calls immediately you would set this to -1, if you would like to target always having one call on hold waiting for an agent you would set this to 1. Default is 0. This field is not used by the MANUAL or RATIO dial methods. +Blanco llana de la diferencia del dial - este campo se utiliza paradefinir si usted desea apuntar tener un número específico de losagentes que esperan agentes de las llamadas o el esperar de llamadas.Por ejemplo si usted siempre quisiera tener en agente del promedio unolibre tomar llamadas inmediatamente usted fijaría esto a -1, si ustedquisiera apuntar siempre tener uno invita el asimiento que espera unagente que usted fijaría esto a 1. El defecto es 0. Este campo no esutilizado por los métodos del dial del MANUAL o del COCIENTE.
@@ -1183,12 +1183,12 @@ echo "

-Omit Phone Code - This field allows you to leave out the phone_code field while dialing within VICIDIAL. For instance if you are dialing in the UK from the UK you would have 44 in as your phone_code field for all leads, but you just want to dial 10 digits in your dialplan extensions.conf to place calls instead of 44 then 10 digits. Default is N. +Omita el código del teléfono - este campo permite que usted dejehacia fuera el campo del phone_code mientras que marca dentro deVICIDIAL. Por ejemplo si usted está marcando en el Reino Unido delReino Unido usted tendría 44 adentro como su campo del phone_codepara todos los plomos, pero usted apenas desea marcar 10 dígitos ensu extensions.conf dialplan para poner llamadas en vez de 44 entonces10 dígitos. El defecto es N.

-CallerID de la Campaña - This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID. +Campaña CallerID - este campo permite enviar de un número de encargo del callerid en las llamadas de salida. Úste es el número que demostraría para arriba en el callerid de la persona que usted está llamando. El defecto es DESCONOCIDO. Esta opción está solamente disponible si usted está utilizando PRIs - ISDN T1 o E1 - que tienen la característica de encargo del callerid se giraron. Esta característica puede también trabajar con los troncos IAX2 dependiendo de lo que admite su abastecedor. El callerID de encargo se aplica solamente a las llamadas puestas para la campaña de VICIDIAL directamente, cualquier tercer persona llama o las transferencias no enviarán el callerID de encargo. NOTA: A veces el poner DESCONOCIDO o PRIVADO en el campo rendirá enviar de su número del callerID del defecto por su portador con las llamadas. Usted puede desear probar esto y poner 0000000000 en el campo del callerid en lugar de otro si usted no desea enviarle CallerID.
@@ -1203,7 +1203,7 @@ echo "

-Grabación de la campaña - este menú permite que usted elija qué nivel de la grabación se permite en esta campaña. NEVER inhabilitará la grabación en el cliente. ONDEMAND es el defecto y permite que el agente comience y pare a registrar según lo necesitado. ALLCALLS comenzará la grabación en el cliente siempre que una llamada se envíe a un agente. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and recude system load. +Grabación de la campaña - este menú permite que usted elija quénivel de la grabación se permite en esta campaña. NUNCAinhabilitará la grabación en el cliente. ONDEMAND es el defecto ypermite que el agente comience y pare a registrar según lonecesitado. ALLCALLS comenzará la grabación en el cliente siempreque una llamada se envíe a un agente. ALLFORCE comenzará lagrabación en el cliente siempre que una llamada se envíe a un agenteque no da al agente ninguna opción para parar el registrar. ParaALLCALLS y ALLFORCE hay una opción para utilizar la grabaciónretrasa para reducir en grabaciones y carga de sistema muy cortas delrecude.
@@ -1213,7 +1213,7 @@ echo "

-Recording Delay - For ALLCALLS and ALLFORCE recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0. +La registración retrasa - para la grabación de ALLCALLS y deALLFORCE solamente. Esta voluntad del ajuste retrasa comenzar de lagrabación en todas las llamadas para el número de los segundosespecificados en este campo. El defecto es 0.
@@ -1238,7 +1238,7 @@ echo "

-Xfer-Conf DTMF - Estos cuatro campos permiten para que usted tenga dos sistemas de conferencia de la transferencia y de precolocaciones de DTMF. Cuando se carga la llamada o la campaña, la escritura de vicidial.php demostrará dos botones en el marco de la transferir-conferencia y automo'vil-poblara' el nu'mero-a-dial y los campos del enviar-dtmf cuando está presionada. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field. +Xfer-Conf DTMF - Estos cuatro campos permiten para que usted tenga dos sistemas de conferencia de la transferencia y de precolocaciones de DTMF. Cuando se carga la llamada o la campaña, la escritura de vicidial.php demostrará dos botones en el marco de la transferir-conferencia y automo'vil-poblara' el nu'mero-a-dial y los campos del enviar-dtmf cuando está presionada. Si usted desea permitir transferencias consultivas, un fronter a unmás cercano, usted puede colocar CXFER pues uno de lasprecolocaciones del nu'mero-a-dial y del dialstring apropiado seráenviado para hacer una transferencia consultiva local, entonces lalata LEAVE-3WAY-CALL justo del agente y movimiento encendido a sullamada siguiente. Si usted desea permitir transferencias ocultas declientes a una escritura de VICIDIAL AGI para registrar o un IVR,entonces coloque AXFER en el campo del nu'mero-a-dial. Usted puedetambién especificar una extensión de encargo después del AXFER odel CXFER, por ejemplo si usted desea hacer transferencias consultivasinternas en vez de local que usted pondría CXFER90009 en el campo delnu'mero-a-dial.
@@ -1293,7 +1293,7 @@ echo "

-Grupos De entrada Permitidos - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. +Grupos De entrada Permitidos - For CLOSER campaigns only. Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. The calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups. @@ -1385,7 +1385,7 @@ echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; +echo "\n"; -echo "\n"; -echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; @@ -4508,7 +4508,7 @@ echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "\n"; +echo "\n"; echo "\n"; -echo "

-Xfer-Conf DTMF - Estos cuatro campos permiten para que usted tenga dos sistemas de conferencia de la transferencia y de precolocaciones de DTMF. Cuando se carga la llamada o la campaña, la escritura de vicidial.php demostrará dos botones en el marco de la transferir-conferencia y automo'vil-poblara' el nu'mero-a-dial y los campos del enviar-dtmf cuando está presionada. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field. +Xfer-Conf DTMF - Estos cuatro campos permiten para que usted tenga dos sistemas de conferencia de la transferencia y de precolocaciones de DTMF. Cuando se carga la llamada o la campaña, la escritura de vicidial.php demostrará dos botones en el marco de la transferir-conferencia y automo'vil-poblara' el nu'mero-a-dial y los campos del enviar-dtmf cuando está presionada. Si usted desea permitir transferencias consultivas, un fronter a unmás cercano, usted puede colocar CXFER pues uno de lasprecolocaciones del nu'mero-a-dial y del dialstring apropiado seráenviado para hacer una transferencia consultiva local, entonces lalata LEAVE-3WAY-CALL justo del agente y movimiento encendido a sullamada siguiente. Si usted desea permitir transferencias ocultas declientes a una escritura de VICIDIAL AGI para registrar o un IVR,entonces coloque AXFER en el campo del nu'mero-a-dial. Usted puedetambién especificar una extensión de encargo después del AXFER odel CXFER, por ejemplo si usted desea hacer transferencias consultivasinternas en vez de local que usted pondría CXFER90009 en el campo delnu'mero-a-dial.
@@ -4432,13 +4432,13 @@ echo "
Nivel Del Hopper: echo "
Forzar el Reinicio del Hopper: $NWB#vicidial_campaigns-force_reset_hopper$NWE
Dial Method: $NWB#vicidial_campaigns-dial_method$NWE
Método Del Dial: $NWB#vicidial_campaigns-dial_method$NWE
Nivel del Auto-Dial: (0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE
Available Only Tally: $NWB#vicidial_campaigns-available_only_ratio_tally$NWE
Solamente Cuenta Disponible: $NWB#vicidial_campaigns-available_only_ratio_tally$NWE
Drop Percentage Limit:
Límite Del Porcentaje De la Gota: % $NWB#vicidial_campaigns-adaptive_dropped_percentage$NWE
Maximum Adapt Dial Level: number only $NWB#vicidial_campaigns-adaptive_maximum_level$NWE
El Máximo Adapta El Nivel Del Dial: number only $NWB#vicidial_campaigns-adaptive_maximum_level$NWE
Latest Server Time: 4 Solamente dígitos $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE
El Tiempo Más último Del Servidor: 4 Solamente dígitos $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE
Adapt Intensity Modifier:
Adapte El Modificante De la Intensidad: $NWB#vicidial_campaigns-adaptive_intensity$NWE
Dial Level Difference Target:
Blanco Llana De la Diferencia Del Dial:
Tiempo de espera Del Dial: Prefijo al marcar: for 91NXXNXXXXXX value would be 9, for no dial prefix use X$NWB#vicidial_campaigns-dial_prefix$NWE
Omit Phone Code: $NWB#vicidial_campaigns-omit_phone_code$NWE
Omita El Código Del Teléfono: $NWB#vicidial_campaigns-omit_phone_code$NWE
CallerID de la Campaña: $NWB#vicidial_campaigns-campaign_cid$NWE
Grabación De la Campaña: Nombre de fichero De Rec De la Campaña: $NWB#vicidial_campaigns-campaign_rec_filename$NWE
Recording Delay: in seconds$NWB#vicidial_campaigns-allcalls_delay$NWE
La Registración Retrasa: in seconds$NWB#vicidial_campaigns-allcalls_delay$NWE
Script:
Nivel Del Hopper: echo "
Forzar el Reinicio del Hopper: $NWB#vicidial_campaigns-force_reset_hopper$NWE
Dial Method: $NWB#vicidial_campaigns-dial_method$NWE
Método Del Dial: $NWB#vicidial_campaigns-dial_method$NWE
Nivel del Auto-Dial: (0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE
Adapt Intensity Modifier:
Adapte El Modificante De la Intensidad: