ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added code and instructions for multi-campaign outbound agents, see the AGENT_MULTI-CAMPAIGN_DIALING.txt doc

Browse Source 
149.
Added Screen Colors option to set the submit button color on the admin screens and reports.

git-svn-id: svn://192.168.202.10@3284 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-08-26 13:44:19 +00:00
parent e77ea053d5
commit ef596f0996
4 changed files with 213 additions and 17 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/bin/AST_VDauto_dial.pl
+85 -10
View File
@@ -133,6 +133,7 @@
# 191108-0922 - Added Dial Timeout Lead override function
# 200108-1315 - Added CID Group type of NONE
# 200122-1851 - Added code for CID Group auto-rotate feature
# 200825-0032 - Include live agents from other campaigns if they have the campaign Drop-InGroup selected and drop sec < 0
#
### begin parsing run-time options ###
@@ -200,6 +201,7 @@ $RECprefix='7'; ### leave blank for no REC prefix
$useJAMdebugFILE='1'; ### leave blank for no Jam call debug file writing
$max_vicidial_trunks=0; ### setting a default value for max_vicidial_trunks
$run_check=1; # concurrency check
$new_agent_multicampaign=1; # new process for handling multi-campaign agents
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
@@ -256,6 +258,8 @@ use DBI;
### connect to MySQL database defined in the conf file
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
$dbhC = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context,vd_server_logs,vicidial_recording_limit,asterisk_version,routing_prefix FROM servers where server_ip = '$server_ip';";
@@ -413,7 +417,13 @@ while($one_day_interval > 0)
@DBIPdial_level_threshold_agents=@MT;
@DBIPadaptive_dl_diff_target=@MT;
@DBIPdl_diff_target_method=@MT;
@DBIPscheduled_callbacks_auto_reschedule=@MT;
@DBIPcall_quota_lead_ranking=@MT;
@DBIPdial_timeout_lead_container=@MT;
@DBIPdial_timeout_lead_container_entry=@MT;
@DBIPdrop_call_seconds=@MT;
@DBIPdrop_action=@MT;
@DBIPdrop_inbound_group=@MT;
$active_line_counter=0;
$user_counter=0;
$user_campaigns = '|';
@@ -648,7 +658,7 @@ while($one_day_interval > 0)
### grab the dial_level and multiply by active agents to get your goalcalls
$DBIPadlevel[$user_CIPct]=0;
$stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns,omit_phone_code,available_only_ratio_tally,auto_alt_dial,campaign_allow_inbound,queue_priority,dial_method,use_custom_cid,inbound_queue_no_dial,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,adaptive_dl_diff_target,dl_diff_target_method,inbound_no_agents_no_dial_container,inbound_no_agents_no_dial_threshold,cid_group_id,scheduled_callbacks_auto_reschedule,call_quota_lead_ranking,dial_timeout_lead_container FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'";
$stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns,omit_phone_code,available_only_ratio_tally,auto_alt_dial,campaign_allow_inbound,queue_priority,dial_method,use_custom_cid,inbound_queue_no_dial,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,adaptive_dl_diff_target,dl_diff_target_method,inbound_no_agents_no_dial_container,inbound_no_agents_no_dial_threshold,cid_group_id,scheduled_callbacks_auto_reschedule,call_quota_lead_ranking,dial_timeout_lead_container,drop_call_seconds,drop_action,drop_inbound_group FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -688,24 +698,70 @@ while($one_day_interval > 0)
$DBIPcall_quota_lead_ranking[$user_CIPct] = $aryA[26];
$DBIPdial_timeout_lead_container[$user_CIPct] = $aryA[27];
$DBIPdial_timeout_lead_container_entry[$user_CIPct]='';
$DBIPdrop_call_seconds[$user_CIPct] = $aryA[28];
$DBIPdrop_action[$user_CIPct] = $aryA[29];
$DBIPdrop_inbound_group[$user_CIPct] = $aryA[30];
# check for Dial Timeout Lead override
if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) )
{
# Gather settings container for Call Quota Lead Ranking
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPdial_timeout_lead_container[$user_CIPct]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
$stmtC = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPdial_timeout_lead_container[$user_CIPct]';";
$sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr;
$sthC->execute or die "executing: $stmtC ", $dbhC->errstr;
$sthCrows=$sthC->rows;
if ($sthCrows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPdial_timeout_lead_container_entry[$user_CIPct] = $aryA[0];
@aryC = $sthC->fetchrow_array;
$DBIPdial_timeout_lead_container_entry[$user_CIPct] = $aryC[0];
$DBIPdial_timeout_lead_container_entry[$user_CIPct] =~ s/\r|\t|\'|\"|\\//gi;
}
$sthA->finish();
$sthC->finish();
}
# BEGIN check if drop-in-group agents should be included ---NONE--- #
if ( ($DBIPdrop_call_seconds[$user_CIPct] < 0) && ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) && ($DBIPdrop_inbound_group[$user_CIPct] !~ /^---NONE---$/) && (length($DBIPdrop_inbound_group[$user_CIPct]) > 0) && ($new_agent_multicampaign > 0) )
{
if ($DBIPcount[$user_CIPct] > 0) {$DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] - 1);}
if ($DBIPACTIVEcount[$user_CIPct] > 0) {$DBIPACTIVEcount[$user_CIPct] = ($DBIPACTIVEcount[$user_CIPct] - 1);}
$SQL_group_id=$DBIPdrop_inbound_group[$user_CIPct]; $SQL_group_id =~ s/_/\\_/gi;
$temp_drop_ingroup_SQL = "and ( (campaign_id!='$DBIPcampaign[$user_CIPct]') and (closer_campaigns LIKE \"% $SQL_group_id %\") )";
$stmtC = "SELECT user,status from vicidial_live_agents where last_update_time > '$BDtsSQLdate' $temp_drop_ingroup_SQL;";
$sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr;
$sthC->execute or die "executing: $stmtC ", $dbhC->errstr;
$sthCrows=$sthC->rows;
$temp_dig_ct=0;
$temp_dig_ACTIVE=0;
$temp_dig_INCALL=0;
while ($sthCrows > $temp_dig_ct)
{
@aryC = $sthC->fetchrow_array;
$temp_agent_status = $aryC[1];
if ($temp_agent_status =~ /READY|DONE|CLOSER/)
{
$DBIPcount[$user_CIPct]++;
$DBIPACTIVEcount[$user_CIPct]++;
$temp_dig_ACTIVE++;
}
else
{
if ($temp_agent_status =~ /INCALL/)
{
$DBIPcount[$user_CIPct]++;
$DBIPINCALLcount[$user_CIPct]++;
$temp_dig_INCALL++;
}
}
$temp_dig_ct++;
}
$sthC->finish();
if ($DB) {print " $DBIPcampaign[$user_CIPct] Drop In-Group agents included from $DBIPdrop_inbound_group[$user_CIPct]: READY $temp_dig_ACTIVE + INCALL $temp_dig_INCALL ($temp_dig_ct)\n";}
$debug_string .= " $DBIPcampaign[$user_CIPct] Drop In-Group agents included from $DBIPdrop_inbound_group[$user_CIPct]: READY $temp_dig_ACTIVE + INCALL $temp_dig_INCALL ($temp_dig_ct)\n";
}
# END check if drop-in-group agents should be included ---NONE--- #
if ($DBIPdl_diff_target_method[$user_CIPct] =~ /ADAPT_CALC_ONLY/)
{
if ( ($DBIPadaptive_dl_diff_target[$user_CIPct] < 0) || ($DBIPadaptive_dl_diff_target[$user_CIPct] > 0) )
@@ -1077,6 +1133,25 @@ while($one_day_interval > 0)
}
$sthA->finish();
# check for drop-ingroup calls active in the system
if ( ($DBIPdrop_call_seconds[$user_CIPct] < 0) && ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) && ($DBIPdrop_inbound_group[$user_CIPct] !~ /^---NONE---$/) && (length($DBIPdrop_inbound_group[$user_CIPct]) > 0) && ($new_agent_multicampaign > 0) )
{
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id='$DBIPdrop_inbound_group[$user_CIPct]' and call_type IN('IN','OUT','OUTBALANCE')) and status IN('LIVE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$event_string=" $DBIPcampaign[$user_CIPct] Drop In-Group calls: $aryA[0] ($waiting_calls_OUT)\n";
$debug_string .= "$event_string\n";
&event_logger;
$waiting_calls_OUT = ($aryA[0] + $waiting_calls_OUT);
}
$sthA->finish();
}
$waiting_calls = ($waiting_calls_IN + $waiting_calls_OUT);
$stat_ready_agents[$user_CIPct][$stat_count] = $ready_agents;