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Small doc updates to last commit

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git-svn-id: svn://192.168.202.10@3700 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2023-03-12 19:56:48 +00:00
parent 92d80cf587
commit efd8878b52
2 changed files with 2 additions and 2 deletions
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agc_2-X/trunk/docs/INBOUND_CALLBACK_QUEUE.txt
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INBOUND CALLBACK QUEUE Started: 2018-01-15 Updated: 2018-02-06 INBOUND CALLBACK QUEUE Started: 2018-01-15 Updated: 2023-03-12
The purpose of this feature is to allow for callers to leave the queue and be called back when their place in line is reached. Included in this new set of features are the new Closed Time features to In-Groups that allow all callers in queue to be presented with a press-1 option when the in-group closing time for the day has been reached. Also, an in-group feature was added to manually force the end of all queueing of calls for an in-group for the rest of the day. The purpose of this feature is to allow for callers to leave the queue and be called back when their place in line is reached. Included in this new set of features are the new Closed Time features to In-Groups that allow all callers in queue to be presented with a press-1 option when the in-group closing time for the day has been reached. Also, an in-group feature was added to manually force the end of all queueing of calls for an in-group for the rest of the day.
agc_2-X/trunk/www/vicidial/help_documentation.txt
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@@ -419,7 +419,7 @@ campaigns-blind_monitor_message Blind Monitor Notice <QXZ>This is the message th
campaigns-blind_monitor_filename Blind Monitor Filename <QXZ>This is the audio file that will play in the agents session at the start of someone blind monitoring them. This prompt will be played for everyone in the session including the customer if any is present. Default is empty.</QXZ> campaigns-blind_monitor_filename Blind Monitor Filename <QXZ>This is the audio file that will play in the agents session at the start of someone blind monitoring them. This prompt will be played for everyone in the session including the customer if any is present. Default is empty.</QXZ>
campaigns-max_inbound_calls Max Inbound Calls <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting can be overridden by the User setting of the same name. Default is 0 for disabled.</QXZ> campaigns-max_inbound_calls Max Inbound Calls <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting can be overridden by the User setting of the same name. Default is 0 for disabled.</QXZ>
campaigns-max_inbound_calls_outcome Max Inbound Calls Outcome <QXZ>If the Max Inbound Calls setting above is enabled, this will be the outcome of what happens to the agent when the maximum number of inbound calls is reached. DEFAULT will halt all inbound call handling to the agent, and if the agent is in an INBOUND_MAN campaign, it will only allow them to manual dial, with no pausing ability. ALLOW_AGENTDIRECT will allow the agent to continue to receive AGENTDIRECT in-group calls after they have reached the max inbound calls count. ALLOW_MI_PAUSE will allow an agent in an INBOUND_MAN campaign to continue to pause after they have reached the max inbound calls count. Default is DEFAULT.</QXZ> campaigns-max_inbound_calls_outcome Max Inbound Calls Outcome <QXZ>If the Max Inbound Calls setting above is enabled, this will be the outcome of what happens to the agent when the maximum number of inbound calls is reached. DEFAULT will halt all inbound call handling to the agent, and if the agent is in an INBOUND_MAN campaign, it will only allow them to manual dial, with no pausing ability. ALLOW_AGENTDIRECT will allow the agent to continue to receive AGENTDIRECT in-group calls after they have reached the max inbound calls count. ALLOW_MI_PAUSE will allow an agent in an INBOUND_MAN campaign to continue to pause after they have reached the max inbound calls count. Default is DEFAULT.</QXZ>
campaigns-show_confetti Show Confetti <QXZ>Enable this option to add a bit of visual flair to the agent interface by having the screen rain confetti whenever the agent sets a call disposition that has been flagged with a sale or callback category. Options are SALES for sale calls only, CALLBACKS for callbacks only, and SALES_AND_CALLBACKS for both categories. By default the confetti will rain for 2 seconds after the call is dispositioned, but the duration of the confetti falling, the amount of confetti, and speed at which the confetti falls can be configured via an optional settings container, CONFETTI_SETTINGS. Default is DISABLED</QXZ> campaigns-show_confetti Show Confetti <QXZ>Enable this option to add a bit of visual flair to the agent interface by having the screen rain confetti whenever the agent sets a call disposition that has been flagged with a sale or callback category. Options are SALES for sale calls only, CALLBACKS for callbacks only, and SALES_AND_CALLBACKS for both categories. By default the confetti will rain for 2 seconds after the call is dispositioned, but the duration of the confetti falling, the amount of confetti, and speed at which the confetti falls can be configured via an optional settings container, CONFETTI_SETTINGS. Default is DISABLED.</QXZ>
lists-list_id List ID <QXZ>This is the numerical name of the list, it is not editable after initial submission, must contain only numbers and must be between 2 and 8 characters in length. Must be a number greater than 99.</QXZ> lists-list_id List ID <QXZ>This is the numerical name of the list, it is not editable after initial submission, must contain only numbers and must be between 2 and 8 characters in length. Must be a number greater than 99.</QXZ>
lists-list_name List Name <QXZ>This is the description of the list, it must be between 2 and 20 characters in length.</QXZ> lists-list_name List Name <QXZ>This is the description of the list, it must be between 2 and 20 characters in length.</QXZ>
lists-list_description List Description <QXZ>This is the memo field for the list, it is optional.</QXZ> lists-list_description List Description <QXZ>This is the memo field for the list, it is optional.</QXZ>