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Added ability to change users' in-group settings from the in-group modification screen in bulk.

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Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-10-25 01:17:14 +00:00
parent e0ac785e72
commit f110dced3c
21 changed files with 568 additions and 105 deletions
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agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
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@@ -461,6 +461,8 @@ Estimated Hold Time Minimum Prompt Seconds||
This field needs to be set to the number of seconds that the Estimated Hold Time Minimum Filename prompt plays for. Default is 10||
This field allows you to customize the name of the recording when Campaign recording is ONDEMAND or ALLCALLS. The allowed variables are||
The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this||
Real-Time Agent Time Stats||
Setting this to anything but DISABLED will enable the gathering of agent time stats for today for this campaign, that are viewable through the Real-Time report. CALLS are the average calls handled per agent, WAIT is the average agent wait time, CUST is the average customer talk time, ACW is the average After Call Work time, PAUSE is the average pause time. Default is DISABLED||
AST_LISTS_campaign_stats.php