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Added ability to change users' in-group settings from the in-group modification screen in bulk.

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Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-10-25 01:17:14 +00:00
parent e0ac785e72
commit f110dced3c
21 changed files with 568 additions and 105 deletions
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agc_2-X/trunk/www/agc/manager_send.php
+45 -2
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@@ -101,10 +101,11 @@
# 100527-1014 - Added SysCIDdtmfOriginate function
# 100813-0833 - Added preset_name variable and logging
# 101004-1345 - Added Ivr park functions
# 101024-1638 - Added park_log logging for parked calls
#
$version = '2.4-51';
$build = '101004-1345';
$version = '2.4-52';
$build = '101024-1638';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=97;
$one_mysql_log=0;
@@ -838,6 +839,11 @@ if ($ACTION=="RedirectToPark")
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='PARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
@@ -870,6 +876,22 @@ if ($ACTION=="RedirectFromPark")
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysql_num_rows($rslt);
if ($VAC_pl_ct > 0)
{
$row=mysql_fetch_row($rslt);
$parked_sec = ($StarTtime - $row[0]);
$stmt = "UPDATE park_log SET status='GRABBED',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
@@ -907,6 +929,11 @@ if ($ACTION=="RedirectToParkIVR")
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02088',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='IVRPARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
@@ -944,6 +971,22 @@ if ($ACTION=="RedirectFromParkIVR")
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02090',$user,$server_ip,$session_name,$one_mysql_log);}
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysql_num_rows($rslt);
if ($VAC_pl_ct > 0)
{
$row=mysql_fetch_row($rslt);
$parked_sec = ($StarTtime - $row[0]);
$stmt = "UPDATE park_log SET status='GRABBEDIVR',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";