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Commit Graph
827 Commits
Author SHA1 Message Date
mattf a360c3ebb2 Added RANDOM option for agent_monitor.agi, issue #1110 
git-svn-id: svn://192.168.202.10@3176 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-20 14:29:19 +00:00
mattf a3493e65ce Added remove_from_hopper option to update_lead Non-agent API function 
git-svn-id: svn://192.168.202.10@3168 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 22:36:35 +00:00
mattf b5f27c6810 Added add_dnc_phone and add_fpg_phone Non-agent API functions 
git-svn-id: svn://192.168.202.10@3165 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 02:49:15 +00:00
mattf c47d0ac7bf Added list_info Non-Agent API function 
git-svn-id: svn://192.168.202.10@3158 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-07 17:40:38 +00:00
mattf 569384a149 Added list_description field to add_list and update_list functions in the Non-Agent API 
git-svn-id: svn://192.168.202.10@3137 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-30 20:52:34 +00:00
mattf c21795bfc5 Added 'logtable' SIP action, added sip actions to auto-dial calls 
git-svn-id: svn://192.168.202.10@3134 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-26 05:02:28 +00:00
mattf 6e98bfb770 Added cid_choice option to transfer_conference Agent API function 
git-svn-id: svn://192.168.202.10@3132 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-01 14:37:35 +00:00
mattf 06c35d1c47 Added campaign SIP Actions processing for the agent screen for manual dial calls 
git-svn-id: svn://192.168.202.10@3130 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-30 13:46:43 +00:00
mattf fdf682eb1e Added framework for new SIP logging features 
Fixed database issue with Call Quotas

git-svn-id: svn://192.168.202.10@3129 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-25 22:17:02 +00:00
mattf f7f85c894d small documentation update for Call Quotas 
git-svn-id: svn://192.168.202.10@3127 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-23 01:14:49 +00:00
mattf 110fe868fe Call Quota Lead Ranking feature-set production tested and ready to use. Updated log auditing related to this as well as documentation. 
git-svn-id: svn://192.168.202.10@3125 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-22 14:52:55 +00:00
mattf fe1882ce18 Small changes for Call Quotas features 
Added Call Quota logging to AMD/VM agi script
Added audit and fixing of missing outbound auto-dial logs if Call Quotas is enabled

git-svn-id: svn://192.168.202.10@3124 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-21 03:06:18 +00:00
mattf ce79c5dd56 Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf 508e710e53 Added custom_fields_copy option to add_list Non-Agent API function 
git-svn-id: svn://192.168.202.10@3120 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-03 14:13:35 +00:00
mattf f38b1feedf Added update_cid_group_entry function to the Non-Agent API 
git-svn-id: svn://192.168.202.10@3117 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-06-28 19:06:52 +00:00
mattf fe27cc52ad Added reporting for SIP event logging 
git-svn-id: svn://192.168.202.10@3111 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-06-09 14:50:51 +00:00
mattf 3fbb2e0185 Fix for in-group filter on real-time report 
final fixes for sip event logging code

git-svn-id: svn://192.168.202.10@3108 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 20:27:21 +00:00
mattf 3c35d01337 Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf 6b47798d9d Added "agent_campaigns" Non-Agent API function 
git-svn-id: svn://192.168.202.10@3081 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-25 16:03:31 +00:00
mattf e3f7ea0b7f Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option. 
git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-11 03:44:37 +00:00
mattf 2ad1a6b982 Documentation updates, small whiteboard report fix 
git-svn-id: svn://192.168.202.10@3071 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-07 21:31:29 +00:00
mattf ba09682577 Added new web pages for mobile application 
git-svn-id: svn://192.168.202.10@3068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-02 23:08:00 +00:00
mattf 884a60ad22 Added recent session per-call logging and force_fronter_audio_stop Agent API function 
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-22 18:32:05 +00:00
mattf c3b015b49f Added lead_callback_info Non-Agent API function, it outputs scheduled callback data for a specific lead 
git-svn-id: svn://192.168.202.10@3057 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-12-14 22:07:17 +00:00
mattf 2419339491 Added more allowed codecs to conf file generation 
git-svn-id: svn://192.168.202.10@3047 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-30 14:14:35 +00:00
mattf 5fa624d096 CIDname code doc update 
git-svn-id: svn://192.168.202.10@3039 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-25 14:45:14 +00:00
mattf 7dd071f991 Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf c35a32b1c1 Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf d473bfb466 Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 2021b43b5b Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf 76abb83b66 GDPR doc update 
git-svn-id: svn://192.168.202.10@3003 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-22 12:57:13 +00:00
mattf 040d3a1116 Added --localdatedir option to step 3 FTP scripts 
git-svn-id: svn://192.168.202.10@3001 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-17 02:57:36 +00:00
mattf e694746516 Updated Asterisk 13 instructions 
git-svn-id: svn://192.168.202.10@2983 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-19 17:15:22 +00:00
mattf c709912e13 admin.php help fixes 
Conf update script Fix for high-volume systems, added varibles to hangup queryCID

git-svn-id: svn://192.168.202.10@2969 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-21 03:29:19 +00:00
mattf 6ce8ceeb2f Added Dispo URL Filter feature 
git-svn-id: svn://192.168.202.10@2964 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-12 03:19:07 +00:00
mattf cc11988def Added options to update_campaign, add_user, update_phone in Non-Agent API 
Added function update_did to Non-Agent API

git-svn-id: svn://192.168.202.10@2959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-31 21:29:15 +00:00
mattf 0c94dbc067 Added code for LOCALFQDN conversion to browser-used server URL for webform and script iframes 
git-svn-id: svn://192.168.202.10@2952 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-27 18:14:03 +00:00
mattf 7cffaee1ed documentation change for last commit 
git-svn-id: svn://192.168.202.10@2948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-24 02:36:41 +00:00
mattf 7146eb0466 Added complete GDPR compliance features 
git-svn-id: svn://192.168.202.10@2936 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-02 21:10:53 +00:00
mattf 080cb1ff5b Added pause_max_dispo, fix for issue #1030 
git-svn-id: svn://192.168.202.10@2922 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 14:18:34 +00:00
mattf 2b6def40a7 Added callback_datetime as dispo call url variable 
small fix to cached stats in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2913 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-12 21:41:03 +00:00
mattf c163273ea8 Added Outbound Lead Source Report 
git-svn-id: svn://192.168.202.10@2912 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 16:29:38 +00:00
mattf 153111a401 Added Non-Agent API call_dispo_report function 
Added URL columns to API Log Report
Added Time to/from to Agent Performancce Detail report

git-svn-id: svn://192.168.202.10@2906 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-08 22:34:57 +00:00
mattf 5260a15ac4 Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 4c6ba710b5 Added calls_in_queue_count function to Agent API 
git-svn-id: svn://192.168.202.10@2893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 22:12:30 +00:00
mattf ed03001ebb Added Process Report 
admin_lists_custom code cleanup
New caller ID name code

git-svn-id: svn://192.168.202.10@2892 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 05:46:15 +00:00
mattf b57c04721f Added call_status_stats API function 
Added vendor lead code filtering option to Lead Export Report

git-svn-id: svn://192.168.202.10@2882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-10 01:27:59 +00:00
mattf 27b0bafa8b Added lead_status_search Non-Agent API function 
Added more debug logging to ASTupdate AMI2 script

git-svn-id: svn://192.168.202.10@2878 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-29 21:46:15 +00:00
mattf 83d153d46e Update to dispo send email doc 
git-svn-id: svn://192.168.202.10@2858 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-21 21:00:54 +00:00
mattf 89723336b1 Added --wipe-closer-log flag to ADMIN_archive_log_tables.pl 
Added queue_log logging to inbound email handling

git-svn-id: svn://192.168.202.10@2847 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-26 14:27:27 +00:00