Commit Graph
37 Commits
Author SHA1 Message Date
mattf 8ab2246ece Added names to select list on the outbound report
Added longest wait time as next agent call option
Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats
Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled
Fixed manual dial calls_today bug in vicidial.php
Several small bug fixes

git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-08 07:33:46 +00:00
mattf 715e96bee3 Added twoday_ log tables and AST_twoday_tables_control.pl script
Fixed Re-Queue bug and INBOUND_MAN blended checkbox display

git-svn-id: svn://192.168.202.10@1196 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-30 11:41:08 +00:00
mattf fc6132e233 Added agent_display_dialable_leads and vicidial_balance_rank options
git-svn-id: svn://192.168.202.10@1195 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-29 10:53:18 +00:00
mattf 47a2f0c303 Fixed audio processing script 3 ping error output now only in debug mode
git-svn-id: svn://192.168.202.10@1194 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-28 12:01:32 +00:00
mattf defca204fc Added --GSW audio handling script option for GSM codec with RIFF headers and .wav filename extension
git-svn-id: svn://192.168.202.10@1193 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-27 19:10:09 +00:00
mattf 122fde01af Fixed agent grab call bug
Added allow_alerts option to users

git-svn-id: svn://192.168.202.10@1191 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-26 06:48:48 +00:00
mattf 72d1a47a3f Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen
Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked

git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-23 19:06:58 +00:00
mattf 8a726c2c3c Added Calls in Queue display to agent interface
Added Grab call in Queue to agent interface and AGI inbound script
Added Re-Queue button to agent interface
Added pause after every call campaign option
Added option to auto-launch calls in queue frame in agent interface
Added ADD ALL and DELETE ALL options to the inbound group chooser screen in the agent interface

git-svn-id: svn://192.168.202.10@1183 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-13 06:11:44 +00:00
mattf 24966d14e4 Added Agents Status View sidebar to agent interface
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-06 18:42:02 +00:00
mattf 1444786d0c Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-01 02:05:47 +00:00
mattf 59f5cf22ee Added drop rate groups functionality to allow a drop rate to be shared across multiple campaigns.
git-svn-id: svn://192.168.202.10@1172 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-29 04:09:49 +00:00
mattf eadbaca83b Added Quick Transfer button to the agent interface, as well as a preset prepopulate option
Added a process to update statuses in the vicidial_list table by batch, with web report

git-svn-id: svn://192.168.202.10@1169 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 11:36:19 +00:00
mattf b7e4854049 Added no-agent-no-queue options for in-groups
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf 4e70f47a4b database updates for last commits
git-svn-id: svn://192.168.202.10@1165 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 15:35:44 +00:00
mattf 69d996ce77 In In-groups, changed agent alert extension to a filename, changed other prompts to allow more than one audio file with a pipe separating audio files
git-svn-id: svn://192.168.202.10@1163 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 12:08:56 +00:00
mattf ef2e87f0a6 Added Tracking Group field to Call Menus for proper tracking in the IVR report
git-svn-id: svn://192.168.202.10@1162 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-21 18:38:42 +00:00
mattf 2ff809f452 Added conf_secret field to phones to enable different passwords for conf files of IAX/SIP phones and their vicidial agent login
git-svn-id: svn://192.168.202.10@1161 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-21 12:41:43 +00:00
mattf b67494ad20 database create file updates for last few commits
git-svn-id: svn://192.168.202.10@1157 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-17 16:37:24 +00:00
mattf 5779cfc222 Allow multiple prompts in call menu prompt fields separated by pipes
Allow zero wait time for exten in call menus

git-svn-id: svn://192.168.202.10@1156 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-17 14:41:27 +00:00
mattf 87a2253e57 Added option for custom dialplan entries in call menus
Restricted user listings to user_level <=
Added phone ringing timeout in phones table

git-svn-id: svn://192.168.202.10@1153 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-17 12:55:24 +00:00
mattf cb562b495f Fixed bugs in logging to vicidial_log and vicidial_agent_log for manual dial phone calls
git-svn-id: svn://192.168.202.10@1150 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-11 18:29:48 +00:00
mattf 760c97b115 Added DROP lockout time option to campaigns to allow for preventing the calling of leads that were abandoned on auto-dial campaigns for a specified number of hours.
git-svn-id: svn://192.168.202.10@1146 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-08 17:23:16 +00:00
mattf ca8f4964fd Changed drop percentage limit to allow for decimal values
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-08 08:17:43 +00:00
mattf c3fa8a760d Added DAHDI channel compatibility
Added carrier hangup_cause and dialstatus logging for outbound list dialing calls

git-svn-id: svn://192.168.202.10@1144 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-05 07:13:55 +00:00
mattf 50e0c48b2a Added up to 40 records to one List Mix going down to 1% mix, as well as the option to populate all records with a set of statuses
Added ability to force auto-incremented ID values for Users, Campaigns, Lists, Scripts, In-groups, etc... using the vicidial_override_ids table
Added the HIDE option for Disable Alter Customer Phone field to hide the customer phone number from the agent interface

git-svn-id: svn://192.168.202.10@1133 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-31 22:51:53 +00:00
mattf 24ea44bd78 Added option to log in as an agent with no phone using a nophone/8300 phone extension/dialplannumber entry
git-svn-id: svn://192.168.202.10@1131 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-29 11:56:09 +00:00
mattf f7967ddbe8 Moved vicidial recording extens to auto-generated, added phone dialout context, fixed callerid and voicemail dial extensions for phones, added recording limit for servers
git-svn-id: svn://192.168.202.10@1129 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-29 11:05:52 +00:00
mattf 7cfa3f79df Added Territories admin page for use in custom Vtiger installs
git-svn-id: svn://192.168.202.10@1122 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-21 09:52:19 +00:00
mattf 461d3f2df4 Added Active Voicemail Server and Auto Dial Limit to System Settings
Fixed agent manual dial logging bug
Backported agent interface manual-dial blocking of agent monitoring

git-svn-id: svn://192.168.202.10@1121 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-19 15:12:24 +00:00
mattf 0cd21921f0 Added audio store and audio synchronization processes
Fixed bug in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@1115 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-14 10:53:52 +00:00
mattf 13d225f2d6 SQL fix from last commit
git-svn-id: svn://192.168.202.10@1113 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-11 13:28:20 +00:00
mattf 15a8a2b756 Added system settings option to remove campaign lock on agent only callbacks
git-svn-id: svn://192.168.202.10@1112 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-11 13:26:25 +00:00
mattf f2f9e387f4 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 1fe4d4d483 added new method for monitoring in realtime screen
added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns

git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-29 18:24:39 +00:00
mattf a1e0a5454c added more custom Vtiger actions and a Vtiger database optimization script
added email, user_code and terriroty to the vicidial_users table as optional fields

git-svn-id: svn://192.168.202.10@1097 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-22 10:36:18 +00:00
mattf ccc0f33160 2.0.5 - Minor change to admin.php section heading
trunk - added status flags sale, dnc, customer_contact, not_interested, unworkable
added more options for Vtiger integration

git-svn-id: svn://192.168.202.10@1080 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-22 17:12:35 +00:00
mattf aaf2c9e36e Added city,state,postcode,country to data fields in nanpa prefix list table
git-svn-id: svn://192.168.202.10@1077 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-18 04:17:19 +00:00