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a6304da154b7d7624e159ca5dd20d6de61a92e46
Commit Graph
738 Commits
Author SHA1 Message Date
mattf a6304da154 Added PARK_XFER|GRAB_XFER options for park_call Agent API function 
git-svn-id: svn://192.168.202.10@3833 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-29 14:52:26 +00:00
mattf 3542e9176d Added ConfBridge code and applied ConfBridge patches by default 
git-svn-id: svn://192.168.202.10@3826 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-21 03:03:49 +00:00
mattf 867e981d3a Fix for HotKey issue #1518 in vicidial.php 
git-svn-id: svn://192.168.202.10@3822 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-16 21:54:45 +00:00
mattf 3067e99b3b Added script_tab_height campaign option for agent screen 
git-svn-id: svn://192.168.202.10@3821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-15 23:38:16 +00:00
mattf 500ba8ef9f Fix for Dead Trigger issue in vicidial.php 
git-svn-id: svn://192.168.202.10@3820 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-10 01:05:37 +00:00
mattf 86b5178435 Added input filtering in admin and report scripts 
git-svn-id: svn://192.168.202.10@3817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-03-22 13:45:01 +00:00
mattf efe1634643 Small changes for state_descriptions Banner 
git-svn-id: svn://192.168.202.10@3806 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-21 08:35:28 +00:00
mattf 8002871525 Added Per-User Per-In-Group daily call limits. 
git-svn-id: svn://192.168.202.10@3805 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-21 02:49:58 +00:00
mattf 84bcf4491f Added STATE_DESCRIPTIONS container type and state_descriptions campaign and in-group settings, change year to 2024 
git-svn-id: svn://192.168.202.10@3804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-15 03:28:42 +00:00
mattf 416ec7b817 Added refresh_panel Agent API function 
git-svn-id: svn://192.168.202.10@3785 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-29 20:55:55 +00:00
mattf 29682133c0 Fix for Dial-In-Group user-group issue #1493 in vicidial.php 
git-svn-id: svn://192.168.202.10@3781 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-29 19:00:53 +00:00
mattf 8feab5a2ac Added daily_phone_number_call_limit campaign setting 
git-svn-id: svn://192.168.202.10@3780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-29 15:57:14 +00:00
mattf fd3dae330e Added several small options.php settings for agent and admin screens 
Added highest_lead_id collection and display in system settings
Added code for hopper_hold_inserts system and campaign settings
Fixed dead call max issue within manual alt dialing in agent screen

git-svn-id: svn://192.168.202.10@3776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-17 13:28:42 +00:00
mattf e4634ce1ff small fix to last commit 
git-svn-id: svn://192.168.202.10@3771 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-09 15:38:30 +00:00
mattf db076bd218 Added 2FA for agent screen logins 
Added several campaign fields to update_settings related to manual dial calls in the agent screen

git-svn-id: svn://192.168.202.10@3770 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-09 14:25:07 +00:00
mattf 014103f66f Added agent_search_ingroup_list campaign and agent_search_list ingroup options 
git-svn-id: svn://192.168.202.10@3762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-09-28 01:09:54 +00:00
mattf fcaaa376ca Added purging of vicidial_khomp_log records older than 7 days to daily keepalive processes 
Fix for Issue #1488, allowed reports
Allow skipping of manual dial previewed leads if the skip is coming from the API
help updates

git-svn-id: svn://192.168.202.10@3757 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-09-21 13:15:01 +00:00
mattf 269db0f329 Added force_per_call_notes campaign setting 
git-svn-id: svn://192.168.202.10@3748 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-10 21:26:22 +00:00
mattf 0015766e02 Added dead_stop_recording campaign option 
Fix for dead call logging, added experimental dead call reversal option
Added IQNANQ status to second alert NQ

git-svn-id: svn://192.168.202.10@3740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-17 21:07:21 +00:00
mattf 5695cdb5f6 Added User Inbound Calls Credits feature 
Added User Inbound Calls Today admin utilities page

git-svn-id: svn://192.168.202.10@3730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-23 15:08:36 +00:00
mattf 8d95fed3c0 Added in-group and campaign custom fields 1-5, for script/webform/dispo-call-url use, chat fixes, qc fixes 
git-svn-id: svn://192.168.202.10@3725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-19 00:20:45 +00:00
mattf 062b424ee2 Fix for manual dial call error handling in agent screen 
git-svn-id: svn://192.168.202.10@3722 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-14 00:55:00 +00:00
mattf 972412e457 Changed phone login to readonly when password is forced to change in vicidial.php 
git-svn-id: svn://192.168.202.10@3720 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-25 13:51:54 +00:00
mattf bf3d05eca2 Added agent screen latency logging, viewable in the Real-Time Report and 
the new Agent Latency Report.

git-svn-id: svn://192.168.202.10@3712 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-21 15:01:04 +00:00
mattf 30ac722e81 fix for last commit 
git-svn-id: svn://192.168.202.10@3710 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-18 20:00:06 +00:00
mattf f34efc1799 Added dial_override_limit agc/options.php setting 
Added vicidial_user_dial_log logging, and rate limiting

git-svn-id: svn://192.168.202.10@3709 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-18 19:55:12 +00:00
mattf ebfed832d6 Added send_notification Agent-API function 
git-svn-id: svn://192.168.202.10@3704 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-13 15:57:41 +00:00
mattf 607009dd64 Added VERM report links to main admin Reports page 
Fix for input variable filter issue
Added include_sales_in_TPD_report option in Team Performance Detail report

git-svn-id: svn://192.168.202.10@3703 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-07 22:42:50 +00:00
mattf 92d80cf587 Added "Show Confetti" campaign setting, allowing for confetti to be shown to agents when they disposition a call as a SALE and/or a CALLBACK flagged status. 
Added "Abandon Check Queue" feature, to catch dropped Call Menu calls that are tagged with a Lead ID. For more information, see the bottom of the INBOUND_CALLBACK_QUEUE.txt document.
Added "Asterisk Restart URL" to the Modify Servers page, this can send a URL request any time Asterisk is auto-restarted on that server.
Added display of inbound Call Menu calls to the Admin Modify Lead page if CallerID display option is used on page.

git-svn-id: svn://192.168.202.10@3699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-12 15:42:36 +00:00
mattf a5219368a9 Added setTimeoutAudioLoop agent_screen_timer option, Issue #1448 
git-svn-id: svn://192.168.202.10@3694 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-07 18:05:28 +00:00
mattf f24a594276 Added 20Hz_tone browser sound, Issue #1448 
git-svn-id: svn://192.168.202.10@3693 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-06 18:45:24 +00:00
mattf d44e876772 Fix for AgentHangupCallRoute on ringing calls in vicidial.php 
Update to docs

git-svn-id: svn://192.168.202.10@3692 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-04 13:24:13 +00:00
mattf b523754914 Fix for In-Group manual dial logging issue in the agent screen. 
git-svn-id: svn://192.168.202.10@3686 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-02-21 05:42:32 +00:00
mattf f0c47bab96 Added filtering of 3-way number to dial to remove non-diable characters in vicidial.php 
git-svn-id: svn://192.168.202.10@3677 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-01-31 13:27:46 +00:00
mattf f53bfb3887 Added "Agent Call Hangup Route" campaign settings, allowing you to send calls that an agent is finished with to a Call Menu, In-Group or a pre-recorded message before hanging up the call. 
NOTE: After upgrading your system, be sure to set each dialer to "Rebuild conf files" = 'Y' for this feature to work properly.
Changed year in admin screens to 2023.

git-svn-id: svn://192.168.202.10@3672 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-01-18 21:25:08 +00:00
mattf 73a6592525 small fix to last commit 
git-svn-id: svn://192.168.202.10@3660 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-12-06 22:21:07 +00:00
mattf dd86d129a4 Added login form multi-submit prevention ($login_submit_once) to agent screen 
Added dialRegExten_enabled webphone option to agent screen

git-svn-id: svn://192.168.202.10@3659 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-12-06 21:07:58 +00:00
mattf 3a48220e87 Fix for recording buttons ALLFORCE issue #1389 in vicidial.php 
git-svn-id: svn://192.168.202.10@3657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-11-17 03:00:28 +00:00
mattf 2457a0ba03 Fix for long in-group dialstring extensions on agent in-group calls/transfers 
git-svn-id: svn://192.168.202.10@3656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-11-16 17:39:57 +00:00
mattf a7bc27096c Fix for dispo timer issue #1387 in vicidial.php 
git-svn-id: svn://192.168.202.10@3655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-11-12 21:57:23 +00:00
mattf ff4c525a6f Added webphone_settings option to phones, pointed to a settings container 
git-svn-id: svn://192.168.202.10@3650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-10-21 16:42:59 +00:00
mattf 6f84aa965d Added login_kickall system setting 
git-svn-id: svn://192.168.202.10@3649 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-10-21 13:42:16 +00:00
mattf 5a5b293bb0 Fix for webform URLs updates with correct recording variables in vicidial.php 
git-svn-id: svn://192.168.202.10@3647 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-10-12 21:26:15 +00:00
mattf c62422ce75 Fix for user group permissions in Uer Logins Report 
Fix for loading internal chat while agent screen is still loading

git-svn-id: svn://192.168.202.10@3643 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-09-22 14:36:46 +00:00
mattf 07d5fa37c2 Added INSERT_before_body_close options.php setting in vicidial.php, Issue #1375 
updated TCPA doc

git-svn-id: svn://192.168.202.10@3641 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-09-16 13:09:01 +00:00
mattf 5bf29a325c Small change for user_group_script override in vicidial.php 
git-svn-id: svn://192.168.202.10@3637 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-09-08 12:53:50 +00:00
mattf f7278f9b5f Fix for issues with manager validation where manager has a long password in vicidial.php 
git-svn-id: svn://192.168.202.10@3635 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-09-01 17:36:34 +00:00
mattf 7c889679a3 Added User Group "Script Override" option 
git-svn-id: svn://192.168.202.10@3634 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-09-01 13:54:01 +00:00
mattf c9736983a6 Fix for rare Agent Pause Max issue with previewed manual dial calls that don't answer 
git-svn-id: svn://192.168.202.10@3613 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-07-25 13:44:33 +00:00
mattf 75981261c0 Small fix for last commit 
git-svn-id: svn://192.168.202.10@3610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-06-24 01:04:13 +00:00