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ccca095ac2072bbee7cc5c2c5f6ef4871c39b36a
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360 Commits
Author SHA1 Message Date
mattf ccca095ac2 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP 
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-29 02:01:56 +00:00
mattf b5640771c6 Added no_update option to the update_lead function 
Fixed issue with Estimated Hold Time Optioins
Added instructions for eaccelerator PHP control app

git-svn-id: svn://192.168.202.10@1484 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-23 19:06:19 +00:00
mattf 8b0825fd5e Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf 2f2e5dc01c Added Non-Agent API function for updating leads: update_lead 
Allows for searching by lead_id, vendor_lead_code and phone_number as well as the ability to insert a new lead if no results found. Works with custom fields as well.

git-svn-id: svn://192.168.202.10@1480 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-18 07:42:32 +00:00
mattf 6d0f35b712 doc updates for new perl modules required for 3rd gen web-based lead loader 
git-svn-id: svn://192.168.202.10@1473 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-07 03:18:39 +00:00
mattf 8bd35baac0 added custom fields import ability to the add_lead function in the non-agent API 
git-svn-id: svn://192.168.202.10@1467 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 16:38:58 +00:00
mattf c0b0dcca4c changed vicidial_auto_calls table to MEMORY table and added memory unused reset nightly in ADMIN_keepalive_ALL.pl script 
git-svn-id: svn://192.168.202.10@1465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 02:05:41 +00:00
mattf f05a5bc197 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf 915a430459 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing 
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-23 19:03:35 +00:00
mattf 4c5823ba36 Added headers to the list download report 
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-09 13:25:37 +00:00
mattf 78b4f2f386 Added header option to calls export report 
Added copy carrier option in admin.php

git-svn-id: svn://192.168.202.10@1427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 18:31:32 +00:00
mattf c0595d38a2 Added hold time option minimum option to in-groups to prevent hold time option until minimum number of hold seconds 
Several changes to the development lists custom fields page

git-svn-id: svn://192.168.202.10@1425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 15:37:51 +00:00
mattf 2fb748577f Added code for phase 1 of custom list fields 
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-06 23:09:03 +00:00
mattf b4252edc72 Added list name and list description as script variables in the agent interface 
Added CallerIDname extension append option to trunk

git-svn-id: svn://192.168.202.10@1407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-15 03:01:41 +00:00
mattf 3d9e8770d3 changed agent manual alt phone dialing to use a new vicidial_agent_lgo record for each call, status set to ALTNUM for all but the last calls and pause code(sub_status) set to ANDIAL for all but the first entry. 
git-svn-id: svn://192.168.202.10@1397 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 16:46:11 +00:00
mattf 798a8735a2 Added external_add_lead api.php function 
git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 04:56:38 +00:00
mattf 9acfdee692 Fixed answering machine message issues(requires extensions.conf change) 
Fixed inbound next-call-route issue

git-svn-id: svn://192.168.202.10@1387 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-27 13:10:22 +00:00
mattf 79d9528613 small fix for real-time screen inbound=only 
git-svn-id: svn://192.168.202.10@1383 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-24 14:03:23 +00:00
mattf 0c8dd9ef12 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 128f04aa97 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf 3982350f87 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 13b077553a Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf 57d8c45a38 Added queuemetrics_loginout option in system settings 
git-svn-id: svn://192.168.202.10@1364 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-09 11:31:41 +00:00
mattf f950de7bf4 Changed to use voicemail.conf instead of voicemail-vicidial.conf because of Asterisk change voicemail password problem. Now update database settings from voicemail.conf file if changed 
git-svn-id: svn://192.168.202.10@1349 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-26 01:47:38 +00:00
mattf 527a6cd9ef Added Vtiger/ViciDial role/user_level customization on sync 
git-svn-id: svn://192.168.202.10@1321 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-27 11:21:51 +00:00
mattf c675a59d33 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf b364940b61 bug fix 291 
change default PRI dial order to 'r' from 'g' for round robin
Added development code to DID AGI script

git-svn-id: svn://192.168.202.10@1311 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-19 14:39:10 +00:00
mattf bcac242cda DID related fixes 
added presets to webforms and script as allowed variables

git-svn-id: svn://192.168.202.10@1307 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-16 14:32:00 +00:00
mattf 47f4b21e7f updated language builds 
git-svn-id: svn://192.168.202.10@1295 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 02:58:21 +00:00
mattf 416e9a3f83 Added variable sizing on the vicidial.php screen 
git-svn-id: svn://192.168.202.10@1293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-07 12:29:04 +00:00
mattf 197068db62 Added three more transfer-conference number-to-dial presets, and ListID override options 
Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
Added log rolling archive script to automatically move logs into archive tables monthly

git-svn-id: svn://192.168.202.10@1291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-04 06:51:18 +00:00
mattf 325d5bcce8 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf dd75b22808 Added several VID options including VIDPROMPT options to the ALL_inbound AGI script for in-group call handling to allow callers to enter an ID number that would populate in the Vendor ID(vendor_lead_code) field and optionally search by it. 
git-svn-id: svn://192.168.202.10@1287 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-23 16:10:48 +00:00
mattf a2b9ede7ac auto-pause on re-queue agent action, no pause code on Dial Next Number in INBOUND_MAN 
some color changes for field backgrounds in campaign screen
features.conf changes

git-svn-id: svn://192.168.202.10@1284 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-19 12:23:17 +00:00
mattf ee3b1e4c61 Added six duplication checking methods to the non-agent API add_lead function 
git-svn-id: svn://192.168.202.10@1281 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-16 09:43:40 +00:00
mattf c3aae778e0 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables 
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-13 01:03:54 +00:00
mattf d42daae737 Various formatting fixes 
Added more logging to emergency agent logout processes
changed start_asterisk_boot.pl script to launch unique astshell screen sessions

git-svn-id: svn://192.168.202.10@1275 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-11 01:59:57 +00:00
mattf d2b2266d6a Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php 
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-06 05:53:23 +00:00
mattf 08e5b58570 Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state 
git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-04 21:15:08 +00:00
mattf 31eedf49ce Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen. 
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-01 06:39:15 +00:00
mattf 8b0546a421 Added Outbound Summary Interval Report 
Added optional include into the Reports page if 'custom_report_links.html' file is present

git-svn-id: svn://192.168.202.10@1267 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-29 11:07:15 +00:00
mattf 6f9bb85c6c Changed iax secret for servers to be defined in web interface. 
***see UPGRADE doc for important changes you need to make***
Fixed AGENTDIRECT no-agent-no-queue bug

git-svn-id: svn://192.168.202.10@1266 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-25 14:24:22 +00:00
mattf 5236ce5911 Added queue_log DID and IVR logging entries for QueueMetrics 
git-svn-id: svn://192.168.202.10@1262 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-23 04:56:33 +00:00
mattf 8eecb587e9 Added fields to call export 
limited called count to 100 in list display

git-svn-id: svn://192.168.202.10@1261 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-21 08:47:54 +00:00
mattf 79fdfeecf5 Added auto-kill to adapt script to facilitate cleaner clearing of daily stats 
Added QM ABANDON call clearing in queue_log to agent log cleanup script
Fixed bug in conf_exten_check.php

git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-15 15:26:06 +00:00
mattf 31161fedeb fixes for queue_log validation 
git-svn-id: svn://192.168.202.10@1256 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-10 11:56:30 +00:00
mattf b6ddbe90cc - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls 
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-09 07:56:44 +00:00
mattf 5c9c3f67f2 Added AREACODE DNC option 
git-svn-id: svn://192.168.202.10@1250 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-10-27 10:48:07 +00:00
mattf fd3345acf2 added agent-selectable territories option to vicidial.php 
git-svn-id: svn://192.168.202.10@1241 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-10-12 07:56:15 +00:00
mattf e6d8b78e1b Changed WEBFORM links in vicidial.php to use window.open instead of traditional links due to IE7 issue 
Added stand-alone voicemail accounts configurable through admin.php
cleanup of admin.php code to fit standard

git-svn-id: svn://192.168.202.10@1235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-21 02:14:33 +00:00