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e67b043977c741475c3d29c7b4fb43d2a613f7ca
Commit Graph
122 Commits
Author SHA1 Message Date
mattf e67b043977 Added Campaign option for Dial Timeout Lead overrides, allowing you to set up a Settings Container with values for manual-dial and/or auto-dial lead fields and associated values that will tie to different Dial Timeouts. 
git-svn-id: svn://192.168.202.10@3160 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-08 18:42:08 +00:00
mattf ce79c5dd56 Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf d473bfb466 Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 2250784163 Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf a24e32ce77 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 93cfab9baf Fix for no-dial options in auto-dial script 
Added live call and shortage counts per server tables to campaign debug report

git-svn-id: svn://192.168.202.10@2903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-01 17:46:27 +00:00
mattf 4ebebc2150 Added more debug for INBOUND NO-AGENT NO-DIAL 
git-svn-id: svn://192.168.202.10@2902 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 19:40:40 +00:00
mattf 98da591118 Bug fix for new Inbound No-Agent No-Dial feature 
git-svn-id: svn://192.168.202.10@2901 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 17:14:02 +00:00
mattf 57b61c962e Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 8673950621 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf d6efea9ff2 Fixed rare inbound logging issue #1017 
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-28 14:49:36 +00:00
mattf 80c4ec36f4 Added Drop Lists feature, allowing you to add new leads to a list built from 
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 19:56:06 +00:00
mattf bcaf002d67 Added CHAT option to Inbound Queue No Dial campaign setting to prevent 
outbound auto-dialing if a chat is waiting for an agent

git-svn-id: svn://192.168.202.10@2702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-14 18:32:14 +00:00
mattf 14078e03a8 Fixed QM partition problem with new MySQL keyword 'partition' 
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 16:55:52 +00:00
mattf 121595aa44 Changed campaign_cid_areacodes to operate with 2-5 digit areacodes 
git-svn-id: svn://192.168.202.10@2393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-06 14:17:42 +00:00
mattf ff5ea6d690 Added No Agent Call URL override option for lists 
Added CPD Unknown Action option for campaigns
Added date field for www_phrases and wipe option on perl script
Fixed issue where vicidial_closer_log was not populating list_id

git-svn-id: svn://192.168.202.10@2218 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-12-12 02:40:45 +00:00
mattf 392077578b Added concurrency checks to several of the keepalive spawned scripts 
Changed ASTVDautoFILL screen label to ASTVDadFILL
Added admin_test variable for vicidial.php to test dialers set to agent active=N

git-svn-id: svn://192.168.202.10@2185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-13 21:44:47 +00:00
mattf 2c29887f10 Fixed bug #793 in adapt script 
added logging to auto-dial script
added another exclusion for settings-only backup in backup script

git-svn-id: svn://192.168.202.10@2179 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-10 01:02:29 +00:00
mattf 0044ad7d18 Added pause_type logging to agent log and queue_log 
git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-28 21:24:27 +00:00
mattf cfc93926af Added called_count logging to vicidial_log and vicidial_closer_log. 
Fixed unanswered agent outbound call logging issue

git-svn-id: svn://192.168.202.10@2046 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-12-10 13:09:34 +00:00
mattf b0be132731 Added servers option to auto-restart Asterisk, turned off by default 
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-22 22:48:40 +00:00
mattf a824050877 Fix for disable_auto_dial system option 
git-svn-id: svn://192.168.202.10@2035 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-10-16 10:59:32 +00:00
mattf b6e8f5b524 bug fix for issue #690. 
small addition to help text

git-svn-id: svn://192.168.202.10@2015 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-11 18:11:51 +00:00
mattf ddd5e6ce69 Added optional password encryption to web interfaces 
Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting

git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-11 12:33:50 +00:00
mattf c410696d86 Fixed variable reset affecting logging in AST_VDauto_dial.pl 
git-svn-id: svn://192.168.202.10@1941 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-03-22 10:53:00 +00:00
mattf 139228ddff small fix for issue #641<omarrodriguezt> 
git-svn-id: svn://192.168.202.10@1927 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-01-25 15:02:29 +00:00
mattf b0a56f2ec1 Fix for issue #600, reported by bobbymc 
git-svn-id: svn://192.168.202.10@1885 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-29 23:45:04 +00:00
mattf 16a1695402 Added list expiration date feature 
Added Other Campaign DNC List campaign option

git-svn-id: svn://192.168.202.10@1881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-26 03:29:40 +00:00
mattf c6df8954a9 Added vicidial_dial_log outbound call logging 
git-svn-id: svn://192.168.202.10@1854 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-08-31 21:19:27 +00:00
mattf a4e8113ef4 Changed auto-alt-dial multi-lead processing to use server max recording time value for time in AST_VDauto_dial.pl script 
Changed the AST_flush_DBqueue.pl script to only need to run from one server in a cluster
Fixed an issue on some systems with MANUAL dial method hotkey usage in vicidial.php
Changed non-agent-api agent stats export function to use case-insensitive user IDs and include all pauses
update docs
some small formatting changes and bug fixes

git-svn-id: svn://192.168.202.10@1803 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-04 17:38:42 +00:00
mattf 83da08a9ce small fix for updating campaign calltime on remote agent outbound campaigns 
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-22 20:31:59 +00:00
mattf 735714f526 Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00
mattf aafbf4ad12 Added update_phone, add_phone_alias, update_phone_alias functions to the non-agent API 
several small bug fixes

git-svn-id: svn://192.168.202.10@1713 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 03:25:54 +00:00
mattf 71c3e64366 small fix to auto-dial process for alt logging 
git-svn-id: svn://192.168.202.10@1709 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-10 10:33:36 +00:00
mattf eb8f732fbe Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table 
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-09 20:34:24 +00:00
mattf ed95c85bb8 Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf 4f360c6b22 Changed HIDE alter phone setting to hide all references to phone numbers in logs and info displays in agent interface 
Fixed issue when dial timeout and drop call seconds are too high in outbound campaign
Changed cid on outbound routing to call menus

git-svn-id: svn://192.168.202.10@1699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-24 03:38:46 +00:00
mattf be1c7a2050 Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf 0dabb9cd20 Added a Dial Level Difference Target Method option to restrict this feature to only calculation of dial level or to affect the calls dialed on each dialing engine. 
git-svn-id: svn://192.168.202.10@1671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-02 14:17:34 +00:00
mattf dbfc261b04 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 8b9f2b8e40 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf a11e656fa5 Changed almost all of the browser alerts to HTML alerts. These are the messages that tell you for example that you cannot do this or that when paused. The reason for the change is that browser alerts are -blocking- and will halt executiong of javascript on the agent workstation. This change should require no alterations to any configurations. 
changed calls log view function
several bug fixes

git-svn-id: svn://192.168.202.10@1619 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 21:32:29 +00:00
mattf c631aaf556 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf 871aecd201 Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 64417fff55 fix for trunk reservation bug in auto-dial script 
git-svn-id: svn://192.168.202.10@1608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-24 19:10:36 +00:00
mattf fa2b47558b Small query fix for systems with large queue_log table 
git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-24 16:47:05 +00:00
mattf 7d58e0e347 Added List Order randomize feature 
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-09 17:07:15 +00:00
mattf 6f1388fe0b Added did_log_export and recording_lookup functions to the non-agent API 
Fixed rare VDAC-missing bug

git-svn-id: svn://192.168.202.10@1560 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 12:21:22 +00:00
mattf e4dda4d6a4 in VDautodial script, changed DEAD state agents to not be dialable for 
added variable webphone iframe size option

git-svn-id: svn://192.168.202.10@1551 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-18 04:03:34 +00:00
mattf ac2639d939 Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much 
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 21:18:56 +00:00