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eea37f1fbcf162bf52eec973b8fd97190db38722
Commit Graph
140 Commits
Author SHA1 Message Date
mattf eea37f1fbc Added auto_alt_threshold option for campaigns and override option for lists 
git-svn-id: svn://192.168.202.10@3553 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-01-19 21:03:28 +00:00
mattf d7db78cedd Added $ADB auto-alt-dial extra debug output option, fix for extended auto-alt-dial issue #1337 
git-svn-id: svn://192.168.202.10@3552 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-01-18 19:43:21 +00:00
mattf 75752f6c53 Added 'Agent In-Call Tally Seconds Threshold' campaign setting, to better handle dialing volume on campaigns with long agent talk time. 
git-svn-id: svn://192.168.202.10@3531 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-10-22 17:53:13 +00:00
mattf aef0707d7b Another fix for Extended auto-alt-dialing issue #1323 AST_VDauto_dial.pl 
git-svn-id: svn://192.168.202.10@3513 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-09-01 14:23:54 +00:00
mattf 6bbf52be58 Fix in AST_VDauto_dial.pl for Extended auto-alt-dialing issue #1323 
git-svn-id: svn://192.168.202.10@3507 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-27 20:28:26 +00:00
mattf 5223df0071 Added CID Group Failover campaign setting(cid_group_id_two) 
git-svn-id: svn://192.168.202.10@3489 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-01 00:38:51 +00:00
mattf 1341c7f07e Added new state override options for 24-Hour Call Count Limits 
Fix for vicidial.php issue with Dial In-Group calls with filter errors

git-svn-id: svn://192.168.202.10@3485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-07-19 21:11:23 +00:00
mattf 20b3cd475c Fixes for 24-Hour Call Count Limits with standard Auto-Alt-Dialing and ANYONE scheduled callbacks 
Added additional standard Auto-Alt-Dialing debug output

git-svn-id: svn://192.168.202.10@3484 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-07-19 02:07:46 +00:00
mattf 8fbb6fb44d Added 24-Hour Called Count Limit campaign feature, allows you to limit the number of calls to be placed to a phone number or lead in a 24-hour time period. Also allows for state-based override settings. For more information, read the CALL_COUNT_LIMITS.txt doc. 
git-svn-id: svn://192.168.202.10@3483 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-07-16 05:49:21 +00:00
mattf 5bb660115d Added TILTX features for pre-carrier call filtering 
git-svn-id: svn://192.168.202.10@3449 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-06-06 14:08:45 +00:00
mattf e8e36342ab Fix for campaign ID underscore issue #1265 
git-svn-id: svn://192.168.202.10@3430 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-24 02:46:22 +00:00
mattf 5b91f0dae7 Added more logging, debug code and fixes for SHARED agent campaigns 
git-svn-id: svn://192.168.202.10@3348 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-08 06:16:36 +00:00
mattf 035d114755 bug fix for auto-dial changes made in last commit. 
git-svn-id: svn://192.168.202.10@3340 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-05 03:57:46 +00:00
mattf de71e25392 Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf 13848308b8 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf ef596f0996 Added code and instructions for multi-campaign outbound agents, see the AGENT_MULTI-CAMPAIGN_DIALING.txt doc 
149.
Added Screen Colors option to set the submit button color on the admin screens and reports.

git-svn-id: svn://192.168.202.10@3284 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-26 13:44:19 +00:00
mattf 44a735f953 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 43b94a46b0 Added CID Group Type of NONE 
git-svn-id: svn://192.168.202.10@3185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-08 18:41:52 +00:00
mattf e67b043977 Added Campaign option for Dial Timeout Lead overrides, allowing you to set up a Settings Container with values for manual-dial and/or auto-dial lead fields and associated values that will tie to different Dial Timeouts. 
git-svn-id: svn://192.168.202.10@3160 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-08 18:42:08 +00:00
mattf ce79c5dd56 Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf d473bfb466 Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 2250784163 Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf a24e32ce77 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 93cfab9baf Fix for no-dial options in auto-dial script 
Added live call and shortage counts per server tables to campaign debug report

git-svn-id: svn://192.168.202.10@2903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-01 17:46:27 +00:00
mattf 4ebebc2150 Added more debug for INBOUND NO-AGENT NO-DIAL 
git-svn-id: svn://192.168.202.10@2902 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 19:40:40 +00:00
mattf 98da591118 Bug fix for new Inbound No-Agent No-Dial feature 
git-svn-id: svn://192.168.202.10@2901 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 17:14:02 +00:00
mattf 57b61c962e Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 8673950621 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf d6efea9ff2 Fixed rare inbound logging issue #1017 
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-28 14:49:36 +00:00
mattf 80c4ec36f4 Added Drop Lists feature, allowing you to add new leads to a list built from 
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 19:56:06 +00:00
mattf bcaf002d67 Added CHAT option to Inbound Queue No Dial campaign setting to prevent 
outbound auto-dialing if a chat is waiting for an agent

git-svn-id: svn://192.168.202.10@2702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-14 18:32:14 +00:00
mattf 14078e03a8 Fixed QM partition problem with new MySQL keyword 'partition' 
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 16:55:52 +00:00
mattf 121595aa44 Changed campaign_cid_areacodes to operate with 2-5 digit areacodes 
git-svn-id: svn://192.168.202.10@2393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-06 14:17:42 +00:00
mattf ff5ea6d690 Added No Agent Call URL override option for lists 
Added CPD Unknown Action option for campaigns
Added date field for www_phrases and wipe option on perl script
Fixed issue where vicidial_closer_log was not populating list_id

git-svn-id: svn://192.168.202.10@2218 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-12-12 02:40:45 +00:00
mattf 392077578b Added concurrency checks to several of the keepalive spawned scripts 
Changed ASTVDautoFILL screen label to ASTVDadFILL
Added admin_test variable for vicidial.php to test dialers set to agent active=N

git-svn-id: svn://192.168.202.10@2185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-13 21:44:47 +00:00
mattf 2c29887f10 Fixed bug #793 in adapt script 
added logging to auto-dial script
added another exclusion for settings-only backup in backup script

git-svn-id: svn://192.168.202.10@2179 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-10 01:02:29 +00:00
mattf 0044ad7d18 Added pause_type logging to agent log and queue_log 
git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-28 21:24:27 +00:00
mattf cfc93926af Added called_count logging to vicidial_log and vicidial_closer_log. 
Fixed unanswered agent outbound call logging issue

git-svn-id: svn://192.168.202.10@2046 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-12-10 13:09:34 +00:00
mattf b0be132731 Added servers option to auto-restart Asterisk, turned off by default 
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-22 22:48:40 +00:00
mattf a824050877 Fix for disable_auto_dial system option 
git-svn-id: svn://192.168.202.10@2035 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-10-16 10:59:32 +00:00
mattf b6e8f5b524 bug fix for issue #690. 
small addition to help text

git-svn-id: svn://192.168.202.10@2015 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-11 18:11:51 +00:00
mattf ddd5e6ce69 Added optional password encryption to web interfaces 
Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting

git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-11 12:33:50 +00:00
mattf c410696d86 Fixed variable reset affecting logging in AST_VDauto_dial.pl 
git-svn-id: svn://192.168.202.10@1941 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-03-22 10:53:00 +00:00
mattf 139228ddff small fix for issue #641<omarrodriguezt> 
git-svn-id: svn://192.168.202.10@1927 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-01-25 15:02:29 +00:00
mattf b0a56f2ec1 Fix for issue #600, reported by bobbymc 
git-svn-id: svn://192.168.202.10@1885 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-29 23:45:04 +00:00
mattf 16a1695402 Added list expiration date feature 
Added Other Campaign DNC List campaign option

git-svn-id: svn://192.168.202.10@1881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-26 03:29:40 +00:00
mattf c6df8954a9 Added vicidial_dial_log outbound call logging 
git-svn-id: svn://192.168.202.10@1854 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-08-31 21:19:27 +00:00
mattf a4e8113ef4 Changed auto-alt-dial multi-lead processing to use server max recording time value for time in AST_VDauto_dial.pl script 
Changed the AST_flush_DBqueue.pl script to only need to run from one server in a cluster
Fixed an issue on some systems with MANUAL dial method hotkey usage in vicidial.php
Changed non-agent-api agent stats export function to use case-insensitive user IDs and include all pauses
update docs
some small formatting changes and bug fixes

git-svn-id: svn://192.168.202.10@1803 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-04 17:38:42 +00:00
mattf 83da08a9ce small fix for updating campaign calltime on remote agent outbound campaigns 
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-22 20:31:59 +00:00
mattf 735714f526 Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00