LICENSE: AGPLv2
#
# CHANGES
#
# 70813-1526 - First Build
# 71008-1436 - Added shift to be defined in dbconnect_mysqli.php
# 71217-1128 - Changed method for calculating stats
# 71228-1140 - added percentages, cross-day start/stop
# 80328-1139 - adapted for basic fronter/closer stats
# 90310-2132 - Added admin header
# 90508-0644 - Changed to PHP long tags
# 100214-1421 - Sort menu alphabetically
# 100216-0042 - Added popup date selector
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
# 110703-1828 - Added download option
# 111104-1213 - Added user_group restrictions for selecting in-groups
# 120224-0910 - Added HTML display option with bar graphs
# 120705-2007 - Changed SALES to use sales status flag
# 130414-0126 - Added report logging
# 130610-0948 - Finalized changing of all ereg instances to preg
# 130619-2339 - Added filtering of input to prevent SQL injection attacks and new user auth
# 130901-1930 - Changed to mysqli PHP functions
# 140108-0725 - Added webserver and hostname to report logging
# 140328-0005 - Converted division calculations to use MathZDC function
#
$startMS = microtime();
require("dbconnect_mysqli.php");
require("functions.php");
if(!function_exists('MathZDC')) {
function MathZDC($dividend, $divisor, $quotient=0) {
if ($divisor==0) {
return $quotient;
} else if ($dividend==0) {
return 0;
} else {
return ($dividend/$divisor);
}
}
}
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["query_hour"])) {$query_hour=$_GET["query_hour"];}
elseif (isset($_POST["query_hour"])) {$query_hour=$_POST["query_hour"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["end_hour"])) {$end_hour=$_GET["end_hour"];}
elseif (isset($_POST["end_hour"])) {$end_hour=$_POST["end_hour"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (strlen($shift)<2) {$shift='ALL';}
$report_name = 'Fronter - Closer Report';
$db_source = 'M';
$JS_text="\n";
$HTML_head.="\n";
$HTML_head.="\n";
#if (strlen($group) > 0)
# {
# if (preg_match("/\|$group\|/i",$groups_string))
# {
# # $HTML_head.="\n";
# }
# else
# {
# # $HTML_head.="\n";
# $group='';
# }
# }
$HTML_head.="\n";
$HTML_head.="
$report_name\n";
$short_header=1;
# require("admin_header.php");
$HTML_text.="\n\n";
$HTML_text.="\n\n";
if (!$group)
{
$HTML_text.="\n\n";
$HTML_text.="PLEASE SELECT AN IN-GROUP AND DATE ABOVE THEN CLICK SUBMIT\n";
}
else
{
# $time_BEGIN=$AM_shift_BEGIN;
# $time_END=$AM_shift_END;
#$query_date_BEGIN = "$query_date $time_BEGIN";
#$query_date_END = "$query_date $time_END";
$Cqdate = explode('-',$query_date);
$Eqdate = explode('-',$end_date);
if ($shift == 'AM')
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
$query_date_END = date("Y-m-d H:i:s", mktime(17, 45, 0, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
}
if ($shift == 'PM')
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(17, 45, 1, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
}
if ($shift == 'ALL')
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
}
if ($query_hour)
{
$query_date_BEGIN = date("Y-m-d H:i:s", mktime($query_hour, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
}
if ($end_hour)
{
$query_date_END = date("Y-m-d H:i:s", mktime($end_hour, 59, 59, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
}
$HTML_text.="In-Group Fronter-Closer Stats Report $NOW_TIME\n";
$HTML_text.="\n";
$HTML_text.="---------- TOTALS FOR $query_date_BEGIN to $query_date_END\n";
$fronter_campaign_stmt="select campaign_id from vicidial_campaigns where closer_campaigns like '%".mysqli_real_escape_string($link, $group)."%' $LOGallowed_campaignsSQL";
$fronter_campaign_rslt=mysql_to_mysqli($fronter_campaign_stmt, $link);
$fronter_campaigns_ct=mysqli_num_rows($fronter_campaign_rslt);
for ($q=0; $q<$fronter_campaigns_ct; $q++) {
$campaign_row=mysqli_fetch_row($fronter_campaign_rslt);
$fronter_campaigns.="'$campaign_row[0]',";
}
$fronter_campaigns=preg_replace('/,$/', '', $fronter_campaigns);
$sale_dispo_stmt="select distinct status from vicidial_campaign_statuses where sale='Y' and campaign_id in (SELECT campaign_id from vicidial_campaigns where closer_campaigns LIKE \"% " . mysqli_real_escape_string($link, $group) . " %\" $LOGallowed_campaignsSQL) UNION select distinct status from vicidial_statuses where sale='Y'";
if ($DB) {$HTML_text.="$sale_dispo_stmt\n";}
$sale_dispo_rslt=mysql_to_mysqli($sale_dispo_stmt, $link);
$sale_dispos="'SALE'"; $sale_dispo_str="|SALE";
while ($ssrow=mysqli_fetch_row($sale_dispo_rslt)) {
$sale_dispos.=",'$ssrow[0]'";
$sale_dispo_str.="|$ssrow[0]";
}
$sale_dispo_str.="|";
if ($DB) {$HTML_text.="Sale dispo string: $sale_dispo_str\n";}
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' and status in ($sale_dispos) $VCLuser_group_SQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$HTML_text.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$A1_points = ($row[0] * 1);
$A1_points = sprintf("%10s", $A1_points);
$A1_tally = sprintf("%10s", $row[0]);
$TOT_tally = ($A1_tally + $A2_tally + $A3_tally + $A4_tally);
$TOT_points = ($A1_points + $A2_points + $A3_points + $A4_points);
$TOT_tally = sprintf("%10s", $TOT_tally);
$TOT_points = sprintf("%10s", $TOT_points);
$HTML_text.="IN-GROUP: $group\n";
$HTML_text.="USER GROUPS: $user_group_string\n";
$HTML_text.="STATUS CUSTOMERS\n";
$HTML_text.="SALES: $A1_tally\n";
$HTML_text.="\n";
##############################
######### FRONTER STATS
$TOTagents=0;
$TOTcalls=0;
$TOTsales=0;
$totA1=0;
$totDROP=0;
$totOTHER=0;
$TOTunder540=0;
$TOTover540=0;
$TOTagent_xfers=0;
$TOTagent_calls=0;
$CSV_fronter_header="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
$CSV_fronter_header.="\"IN-GROUP:\",\"$group\"\n";
$CSV_fronter_header.="\"USER GROUPS:\",\"$user_group_string\"\n";
$CSV_fronter_header.="\"STATUS CUSTOMERS\"\n";
$CSV_fronter_header.="\"SALES: $A1_tally\"\n\n";
$CSV_fronter_header.="\"FRONTER STATS\"\n";
$CSV_fronter_header.="\"AGENT\",\"XFERS\",\"CALLS\",\"XFER %\",\"DROP\",\"OVER 540\",\"UNDER 539\",\"SALE\"\n";
$CSV_fronter_lines="";
$CSV_fronter_footer="";
$CSV_fronter_header2="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
$CSV_fronter_header.="\"IN-GROUP:\",\"$group\"\n";
$CSV_fronter_header.="\"USER GROUPS:\",\"$user_group_string\"\n";
$CSV_fronter_header2.="\"SALES: $A1_tally\"\n\n";
$CSV_fronter_header2.="\"FRONTER XFER DETAILS\"\n";
$CSV_fronter_header3="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
$CSV_fronter_header.="\"IN-GROUP:\",\"$group\"\n";
$CSV_fronter_header.="\"USER GROUPS:\",\"$user_group_string\"\n";
$CSV_fronter_header3.="\"SALES: $A1_tally\"\n\n";
$CSV_fronter_header3.="\"CLOSER XFER DETAILS\"\n";
$ASCII_text="\n";
$ASCII_text.="---------- FRONTER STATS [download details]\n";
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
$ASCII_text.="| | | | | | OVER |UNDER | |\n";
$ASCII_text.="| AGENT (click for details)| XFERS | CALLS | XFER % | DROP | 540 | 540 | SALE |\n";
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
######## GRAPHING #########
$graph_stats=array();
$max_success=1;
$max_xfers=1;
$max_success_pct=1;
$max_sales=1;
$max_drops=1;
$max_other=1;
$GRAPH="
";
$graph_header="FRONTER STATS| AGENT | ";
$SUCCESS_graph=$graph_header."SUCCESS |
";
$XFERS_graph=$graph_header."XFERS | ";
$SUCCESSPCT_graph=$graph_header."SUCCESS % | ";
$SALE_graph=$graph_header."SALE | ";
$DROP_graph=$graph_header."DROP | ";
$OTHER_graph=$graph_header."OTHER | ";
###########################
# GET ARRAY OF VICIDIAL USERS FOR LATER USE
$user_stmt="select user, full_name, user_group from vicidial_users where user_group is not null $TCuser_group_SQL";
if ($DB) {$ASCII_text.="$user_stmt\n";}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
$user_array=array();
$user_id_array=array();
while ($user_row=mysqli_fetch_row($user_rslt)) {
$user_array["$user_row[0]"]=$user_row[1];
$user_id_array[]=$user_row[0];
}
$user_full_str="'".implode("','", $user_id_array)."'";
# $stmt="select vicidial_xfer_log.user,count(distinct vicidial_xfer_log.lead_id) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' and user in ($user_full_str) group by user;";
$stmt="select vicidial_xfer_log.user,count(*) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' and user in ($user_full_str) group by user;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$users_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTcalls = ($TOTcalls + $row[1]);
$userRAW[$i]=$row[0];
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
$USERcallsRAW[$i] = $row[1];
$USERcalls[$i] = sprintf("%6s", $row[1]);
$i++;
}
$i=0;
while ($i < $users_to_print)
{
$stmt="select full_name from vicidial_users where user='$userRAW[$i]' $LOGadmin_viewable_groupsSQL;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$names_to_print = mysqli_num_rows($rslt);
if ($names_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
if ($non_latin < 1)
{
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
}
else
{
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
}
}
else
{$full_name[$i] = ' ';}
$A1=0; $DROP=0; $OTHER=0; $sales=0; $under540=0; $over540=0; $agent_xfers=0; $agent_calls=0;
# GET TOTAL CALLS
$call_stmt="select count(*) from vicidial_agent_log where user='$userRAW[$i]' and campaign_id in ($fronter_campaigns) $user_group_SQL and event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and lead_id is not null";
if ($DB) {$ASCII_text.="$call_stmt\n";}
$call_rslt=mysql_to_mysqli($call_stmt, $link);
$crow=mysqli_fetch_row($call_rslt);
$agent_calls+=$crow[0];
# GET TOTAL TRANSFERS ON OUTBOUND CALLS
# $stmt="select vicidial_list.phone_number, trim(concat(vicidial_list.first_name, ' ', vicidial_list.last_name)) as full_name, vicidial_list.lead_id, vicidial_log.length_in_sec, vicidial_xfer_log.user, vicidial_xfer_log.closer, (vicidial_closer_log.length_in_sec-vicidial_closer_log.queue_seconds) as talk_time, vicidial_xfer_log.call_date, vicidial_xfer_log.xfercallid from vicidial_list, vicidial_log, vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_log.call_date >= '$query_date_BEGIN' and vicidial_log.call_date <= '$query_date_END' and vicidial_log.campaign_id in ($fronter_campaigns) $VLuser_group_SQL and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_xfer_log.lead_id=vicidial_log.lead_id and vicidial_xfer_log.user=vicidial_log.user and vicidial_xfer_log.lead_id=vicidial_list.lead_id and vicidial_xfer_log.xfercallid=vicidial_closer_log.xfercallid $VCLuser_group_SQL order by vicidial_xfer_log.call_date asc";
$stmt="select vicidial_list.phone_number, trim(concat(vicidial_list.first_name, ' ', vicidial_list.last_name)) as full_name, vicidial_list.lead_id, 0 as length_in_sec, vicidial_xfer_log.user, vicidial_xfer_log.closer, (vicidial_closer_log.length_in_sec-vicidial_closer_log.queue_seconds) as talk_time, vicidial_xfer_log.call_date, vicidial_xfer_log.xfercallid from vicidial_list, vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_xfer_log.lead_id=vicidial_list.lead_id and vicidial_xfer_log.xfercallid=vicidial_closer_log.xfercallid $VCLuser_group_SQL order by vicidial_xfer_log.call_date asc";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$calls_to_print = mysqli_num_rows($rslt);
$xfer_info_array=array();
$xfercallid_str="";
$xfercallid_SQL="";
$agent_xfers=0;
for($q=0; $q<$calls_to_print; $q++) {
$frow=mysqli_fetch_row($rslt);
$lead_id=$frow[2];
$call_date=$frow[7];
# Check if there was a call by this agent from the fronter logs with 30 minutes of the transfer. If so, this was a transfer from an outbound call and should not be included in the later inbound call
$sec_stmt="select length_in_sec from vicidial_log where user='$userRAW[$i]' and lead_id='$lead_id' and call_date<'$call_date' and call_date>='$call_date'-INTERVAL 30 MINUTE order by call_date desc limit 1";
$sec_rslt=mysql_to_mysqli($sec_stmt, $link);
if ($DB) {$ASCII_text.="$sec_stmt\n";}
if (mysqli_num_rows($sec_rslt)>0) {
$xfercallid=$frow[8];
$array_key="$userRAW[$i]-$xfercallid";
$sec_row=mysqli_fetch_row($sec_rslt);
$agent_xfers++;
if ($sec_row[0]>=540) {$over540++;} else {$under540++;}
$xfercallid_str.="$xfercallid,";
$xfer_info_array[$array_key][0]=$frow[0];
$xfer_info_array[$array_key][1]=$frow[1];
$xfer_info_array[$array_key][2]=$frow[2];
$xfer_info_array[$array_key][3]=$sec_row[0];
$xfer_info_array[$array_key][4]=$frow[4];
$xfer_info_array[$array_key][5]=$frow[5];
$xfer_info_array[$array_key][6]=$frow[6];
$xfer_info_array[$array_key][7]=$frow[7]; # SORT BY THIS
$xfer_info_array[$array_key][8]=$frow[8];
#$hphone=sprintf("%-12s", $frow[0]);
#if (strlen($frow[1]==0)) {$frow[1]=" ** No name on lead ** ";}
#$hname=sprintf("%-30s", substr($frow[1],0,30));
#$hlead_id=sprintf("%-10s", $frow[2]);
#$closer=sprintf("%-6s", $frow[5]);
#$closer_full_name=sprintf("%-15s", substr($user_array["$frow[5]"],0, 15));
#$closer_talk_time=$frow[6];
#$closer_talk_time = sec_convert($closer_talk_time,'H');
#$closer_talk_time = sprintf("%5s", $closer_talk_time);
}
}
if (strlen($xfercallid_str)>0) {
$xfercallid_str=substr($xfercallid_str,0,-1);
$xfercallid_SQL=" and vicidial_xfer_log.xfercallid not in ($xfercallid_str) ";
}
# GET TOTAL TRANSFERS ON INBOUND CALLS
$stmt="select vicidial_closer_log.phone_number, trim(concat(vicidial_list.first_name, ' ', vicidial_list.last_name)) as full_name, vicidial_closer_log.lead_id, vicidial_closer_log.length_in_sec, vicidial_xfer_log.user, vicidial_xfer_log.closer, (vicidial_closer_log.length_in_sec-vicidial_closer_log.queue_seconds) as talk_time, vicidial_closer_log.call_date, vicidial_xfer_log.xfercallid from vicidial_list, vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_closer_log.call_date >= '$query_date_BEGIN' and vicidial_closer_log.call_date <= '$query_date_END' and vicidial_closer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_closer_log.lead_id=vicidial_xfer_log.lead_id and vicidial_closer_log.xfercallid=vicidial_xfer_log.xfercallid $xfercallid_SQL and vicidial_closer_log.lead_id=vicidial_list.lead_id order by vicidial_closer_log.call_date;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$calls_to_print = mysqli_num_rows($rslt);
$CSV_fronter_header2.="\n\"$user[$i] - $full_name[$i] XFER STATS\"\n";
$CSV_fronter_header2.="\"PHONE\",\"LEAD NAME\",\"LEAD ID\",\"CLOSER\",\"CLOSER CALL DATE\"\n";
$hidden_span_txt="";
if ($calls_to_print==0) {$hidden_span_txt.=": ".sprintf("%-59s", "*** NO TRANSFER INFORMATION TO REPORT ***")." :\n";}
$agent_xfers+=$calls_to_print;
for($q=0; $q<$calls_to_print; $q++) {
$frow=mysqli_fetch_row($rslt);
$array_key="$userRAW[$i]-$frow[8]";
#$hphone=sprintf("%-12s", $frow[0]);
#if (strlen($frow[1]==0)) {$frow[1]=" ** No name on lead ** ";}
#$hname=sprintf("%-30s", substr($frow[1],0,30));
#$hlead_id=sprintf("%-10s", $frow[2]);
#$closer=sprintf("%-6s", $frow[5]);
#$closer_full_name=sprintf("%-15s", substr($user_array["$frow[5]"],0, 15));
#$closer_talk_time=$frow[6];
#$closer_talk_time = sec_convert($closer_talk_time,'H');
#$closer_talk_time = sprintf("%5s", $closer_talk_time);
if ($frow[3]>=540) {$over540++;} else {$under540++;}
$xfer_info_array[$array_key][0]=$frow[0];
$xfer_info_array[$array_key][1]=$frow[1];
$xfer_info_array[$array_key][2]=$frow[2];
$xfer_info_array[$array_key][3]=$frow[3];
$xfer_info_array[$array_key][4]=$frow[4];
$xfer_info_array[$array_key][5]=$frow[5];
$xfer_info_array[$array_key][6]=$frow[6];
$xfer_info_array[$array_key][7]=$frow[7]; # SORT BY THIS
$xfer_info_array[$array_key][8]=$frow[8];
/*
$hidden_span_txt.=": $hphone : $hname : $hlead_id : $closer - $closer_full_name :\n";
$closer_spans["$frow[5]"].=": $user[$i] - $full_name[$i] : $hphone : $closer_talk_time :\n";
$closer_CSV_span["$frow[5]"].="\"$userRAW[$i] - $full_name[$i]\",\"$hphone\",\"$closer_talk_time\"\n";
$CSV_fronter_header2.="\"$hphone\",\"$hname\",\"$hlead_id\",\"$closer - ".$user_array["$frow[5]"]."\"\n";
*/
}
echo "\n";
$new_xfer_info_array=array();
while (list($key, $val)=each($xfer_info_array)) {
$new_xfer_info_array[]=array('ID' => $key, 'phone' => $val[0], 'name' => $val[1], 'lead_id' => $val[2], 'length_in_sec' => $val[3], 'user' => $val[4], 'closer' => $val[5], 'talk_time' => $val[6], 'call_date' => $val[7], 'xfercallid' => $val[8]);
}
foreach ($new_xfer_info_array as $key2 => $row2) {
$phone_ary[$key2] = $row2['phone'];
$name_ary[$key2] = $row2['name'];
$lead_id_ary[$key2] = $row2['lead_id'];
$length_in_sec_ary[$key2] = $row2['length_in_sec'];
$user_ary[$key2] = $row2['user'];
$closer_ary[$key2] = $row2['closer'];
$talk_time_ary[$key2] = $row2['talk_time'];
$call_date_ary[$key2] = $row2['call_date'];
$xfercallid_ary[$key2] = $row2['xfercallid'];
}
// Sort the data with volume descending, edition ascending
// Add $data as the last parameter, to sort by the common key
array_multisort($call_date_ary, SORT_ASC, $xfercallid_ary, SORT_ASC, $lead_id_ary, SORT_ASC, $phone_ary, SORT_ASC, $name_ary, SORT_ASC, $length_in_sec_ary, SORT_ASC, $user_ary, SORT_ASC, $closer_ary, SORT_ASC, $talk_time_ary, SORT_ASC, $new_xfer_info_array);
foreach ($new_xfer_info_array as $row) {
$hphone=sprintf("%-12s", $row['phone']);
if (strlen($row['name']==0)) {$row['name']=" ** No name on lead ** ";}
$hname=sprintf("%-30s", substr($row['name'],0,30));
$hlead_id=sprintf("%-10s", $row['lead_id']);
$closer=sprintf("%-6s", $row['closer']);
$closer_full_name=sprintf("%-15s", substr($user_array["$row[closer]"],0, 15));
$closer_talk_time=$row['talk_time'];
$closer_talk_time = sec_convert($closer_talk_time,'H');
$closer_talk_time = sprintf("%5s", $closer_talk_time);
$hidden_span_txt.=": $hphone : $hname : $hlead_id : $closer - $closer_full_name : $row[call_date] :\n";
$closer_spans["$row[closer]"].=": $user[$i] - $full_name[$i] : $hphone : $closer_talk_time :\n";
$closer_CSV_span["$row[closer]"].="\"$userRAW[$i] - $full_name[$i]\",\"$hphone\",\"$closer_talk_time\",\"$row[call_date]\"\n";
$CSV_fronter_header2.="\"$hphone\",\"$hname\",\"$hlead_id\",\"$closer - ".$user_array["$row[closer]"]."\"\n";
}
echo "\n";
$hidden_span_txt.="";
$stmt="select vicidial_closer_log.status,count(distinct vicidial_closer_log.lead_id) from vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_closer_log.call_date >= '$query_date_BEGIN' and vicidial_closer_log.call_date <= '$query_date_END' and vicidial_closer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' $vicidial_closer_logLuser_group_SQL and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_closer_log.lead_id=vicidial_xfer_log.lead_id and vicidial_closer_log.xfercallid=vicidial_xfer_log.xfercallid group by vicidial_closer_log.status;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$lead_ids_to_print = mysqli_num_rows($rslt);
$j=0;
while ($j < $lead_ids_to_print)
{
$row=mysqli_fetch_row($rslt);
$recL=0;
if ( (preg_match("/\|$row[0]\|/", $sale_dispo_str)) and ($recL < 1) ) {$A1=$row[1]; $recL++; $sales=($sales + $row[1]);}
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
$j++;
}
$totA1 = ($totA1 + $A1);
$totDROP = ($totDROP + $DROP);
$totOTHER = ($totOTHER + $OTHER);
$TOTsales = ($TOTsales + $sales);
$TOTunder540 = ($TOTunder540 + $under540);
$TOTover540 = ($TOTover540 + $over540);
$TOTagent_xfers = ($TOTagent_xfers + $agent_xfers);
$TOTagent_calls = ($TOTagent_calls + $agent_calls);
$Spct = MathZDC($sales, $USERcallsRAW[$i])*100;
$Spct = round($Spct, 2);
$Spct = sprintf("%01.2f", $Spct);
$Xpct = MathZDC($agent_xfers, $agent_calls)*100;
$Xpct = round($Xpct, 2);
$Xpct = sprintf("%01.2f", $Xpct);
if ($sales>$max_success) {$max_success=$sales;}
if ($USERcalls[$i]>$max_xfers) {$max_xfers=$USERcalls[$i];}
if ($Spct>$max_success_pct) {$max_success_pct=$Spct;}
if ($A1>$max_sales) {$max_sales=$A1;}
if ($DROP>$max_drops) {$max_drops=$DROP;}
if ($OTHER>$max_other) {$max_other=$OTHER;}
$graph_stats[$i][0]="$user[$i] - $full_name[$i]";
$graph_stats[$i][1]=$sales;
$graph_stats[$i][2]=$USERcalls[$i];
$graph_stats[$i][3]=$Spct;
$graph_stats[$i][4]=$A1;
$graph_stats[$i][5]=$DROP;
$graph_stats[$i][6]=$OTHER;
$agent_xfers = sprintf("%6s", $agent_xfers);
$agent_calls = sprintf("%6s", $agent_calls);
$A1 = sprintf("%4s", $A1);
$DROP = sprintf("%4s", $DROP);
$OTHER = sprintf("%4s", $OTHER);
$sales = sprintf("%4s", $sales);
$Spct = sprintf("%6s", $Spct);
$Xpct = sprintf("%6s", $Xpct);
$under540 = sprintf("%4s", $under540);
$over540 = sprintf("%4s", $over540);
$ASCII_text.="| $user[$i] - $full_name[$i] | $agent_xfers | $agent_calls | $Xpct%| $DROP | $over540 | $under540 | $sales |\n";
$ASCII_text.=$hidden_span_txt;
$CSV_fronter_lines.="\"$user[$i] - $full_name[$i]\",\"$agent_xfers\",\"$agent_calls\",\"$Xpct%\",\"$DROP\",\"$over540\",\"$under540\",\"$sales\"\n";
$i++;
}
$totSpct = MathZDC($TOTsales, $TOTcalls)*100;
$totSpct = round($totSpct, 2);
$totSpct = sprintf("%01.2f", $totSpct);
$totSpct = sprintf("%6s", $totSpct);
$totXpct = MathZDC($TOTagent_xfers, $TOTagent_calls)*100;
$totXpct = round($totXpct, 2);
$totXpct = sprintf("%01.2f", $totXpct);
$totXpct = sprintf("%6s", $totXpct);
$TOTagents = sprintf("%6s", $i);
$TOTcalls = sprintf("%6s", $TOTcalls);
$TOTsales = sprintf("%5s", $TOTsales);
$totA1 = sprintf("%5s", $totA1);
$totDROP = sprintf("%5s", $totDROP);
$totOTHER = sprintf("%5s", $totOTHER);
$TOTunder540 = sprintf("%4s", $TOTunder540);
$TOTover540 = sprintf("%4s", $TOTover540);
$TOTagent_xfers = sprintf("%6s", $TOTagent_xfers);
$TOTagent_calls = sprintf("%6s", $TOTagent_calls);
$stmt="select avg(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' $VCLuser_group_SQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$AVGwait = $row[0];
$AVGwait_M = MathZDC($AVGwait, 60);
$AVGwait_M = round($AVGwait_M, 2);
$AVGwait_M_int = intval("$AVGwait_M");
$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
$AVGwait_S = ($AVGwait_S * 60);
$AVGwait_S = round($AVGwait_S, 0);
if ($AVGwait_S < 10) {$AVGwait_S = "0$AVGwait_S";}
$AVGwait_MS = "$AVGwait_M_int:$AVGwait_S";
$AVGwait = sprintf("%6s", $AVGwait_MS);
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
$ASCII_text.="| TOTAL FRONTERS: $TOTagents | $TOTagent_xfers | $TOTagent_calls | $totXpct%|$totDROP | $TOTover540 | $TOTunder540 |$TOTsales |\n";
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
$ASCII_text.="| Average time in Queue for customers: $AVGwait |\n";
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
$CSV_fronter_footer.="\"TOTAL FRONTERS: $TOTagents\",\"$TOTagent_xfers\",\"$TOTagent_calls\",\"$totXpct%\",\"$totDROP\",\"$TOTunder540\",\"$TOTunder540\",\"$TOTsales\"\n";
$CSV_fronter_footer.="\"Average time in Queue for customers: $AVGwait\"\n\n\n";
for ($d=0; $d".$graph_stats[$d][0]." | ".$graph_stats[$d][1]." | ";
$XFERS_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][2]." |
";
$SUCCESSPCT_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][3]." |
";
$SALE_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][4]." |
";
$DROP_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][5]." |
";
$OTHER_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][5]." |
";
}
$SUCCESS_graph.="| TOTAL: | ".trim($TOTsales)." |
|---|
";
$XFERS_graph.="| TOTAL: | ".trim($TOTcalls)." |
";
$SUCCESSPCT_graph.="| TOTAL: | ".trim($totSpct)."% |
";
$SALE_graph.="| TOTAL: | ".trim($totA1)." |
";
$DROP_graph.="| TOTAL: | ".trim($totDROP)." |
";
$OTHER_graph.="| TOTAL: | ".trim($totOTHER)." |
";
$JS_onload.="\tDrawFronterGraph('SUCCESS', '1');\n";
$JS_text.="function DrawFronterGraph(graph, th_id) {\n";
$JS_text.=" var SUCCESS_graph=\"$SUCCESS_graph\";\n";
$JS_text.=" var XFERS_graph=\"$XFERS_graph\";\n";
$JS_text.=" var SUCCESSPCT_graph=\"$SUCCESSPCT_graph\";\n";
$JS_text.=" var SALE_graph=\"$SALE_graph\";\n";
$JS_text.=" var DROP_graph=\"$DROP_graph\";\n";
$JS_text.=" var OTHER_graph=\"$OTHER_graph\";\n";
$JS_text.="\n";
$JS_text.=" for (var i=1; i<=6; i++) {\n";
$JS_text.=" var cellID=\"frontergraph\"+i;\n";
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
$JS_text.=" }\n";
$JS_text.=" var cellID=\"frontergraph\"+th_id;\n";
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
$JS_text.=" document.getElementById('fronter_graph').innerHTML=graph_to_display;\n";
$JS_text.="}\n";
$GRAPH_text.=$GRAPH;
##############################
######### CLOSER STATS
$TOTagents=0;
$TOTcalls=0;
$totA1=0;
$totA2=0;
$totA3=0;
$totA4=0;
$totA5=0;
$totA6=0;
$totA7=0;
$totA8=0;
$totA9=0;
$totDROP=0;
$totOTHER=0;
$TOTsales=0;
$TOTunder90=0;
$CSV_closer_header="";
$CSV_closer_lines="";
$CSV_closer_footer="";
$ASCII_text.="\n";
$ASCII_text.="---------- CLOSER STATS [download details]\n";
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
$ASCII_text.="| | | | UNDER| | AVG | |\n";
$ASCII_text.="| AGENT (click for details)| CALLS | SALE | 90 | DROP | TIME | CONV %|\n";
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
$CSV_closer_header="\"CLOSER STATS\"\n";
$CSV_closer_header.="\"AGENT\",\"CALLS\",\"SALE\",\"UNDER 90 SEC\",\"DROP\",\"SALE\",\"CONV %\"\n";
######## GRAPHING #########
$max_calls=1;
$max_sales=1;
$max_drops=1;
$max_other=1;
$max_sales2=1;
$max_conv_pct=1;
$GRAPH="
";
$graph_header="CLOSER STATS| AGENT | ";
$CALLS_graph=$graph_header."CALLS |
";
$SALES_graph=$graph_header."SALES | ";
$DROP_graph=$graph_header."DROP | ";
$OTHER_graph=$graph_header."OTHER | ";
$SALES2_graph=$graph_header."SALES | ";
$CONVPCT_graph=$graph_header."CONV % | ";
###########################
$stmt="select user,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' $VCLuser_group_SQL and user is not null group by user;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$users_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTcalls = ($TOTcalls + $row[1]);
$userRAW[$i]=$row[0];
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
$USERcalls[$i] = sprintf("%6s", $row[1]);
$USERcallsRAW[$i] = $row[1];
$i++;
}
$i=0;
$TOT_TALK_TIME=0;
while ($i < $users_to_print)
{
$stmt="select full_name from vicidial_users where user='$userRAW[$i]' $LOGadmin_viewable_groupsSQL;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$names_to_print = mysqli_num_rows($rslt);
if ($names_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
if ($non_latin < 1)
{
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
}
else
{
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
}
}
else
{$full_name[$i] = ' ';}
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0; $uTOP=0; $uBOT=0; $points=0;
$under90=0; $AVG_TALK_TIME=0; $TALK_TIME=0;
$stmt="select status,count(*),sum(length_in_sec-queue_seconds) as talk_time,sum(if((length_in_sec-queue_seconds)<90, 1, 0)) as under90 from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' $VCLuser_group_SQL and user='$userRAW[$i]' group by status;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$lead_ids_to_print = mysqli_num_rows($rslt);
$j=0;
while ($j < $lead_ids_to_print)
{
$row=mysqli_fetch_row($rslt);
$recL=0;
if ( preg_match("/\|$row[0]\|/", $sale_dispo_str) and ($recL < 1) )
{
$A1=$row[1]; $recL++;
$sales=($sales + $row[1]);
$points = ($points + ($row[1] * 1) );
}
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
$TALK_TIME+=$row[2];
$under90+=$row[3];
$j++;
}
$totA1 = ($totA1 + $A1); $TOTsales = ($TOTsales + $A1);
$totA2 = ($totA2 + $A2); $TOTsales = ($TOTsales + $A2); $totTOP = ($totTOP + $A2);
$totA3 = ($totA3 + $A3); $TOTsales = ($TOTsales + $A3); $totBOT = ($totBOT + $A3);
$totA4 = ($totA4 + $A4); $TOTsales = ($TOTsales + $A4); $totTOP = ($totTOP + $A4); $totBOT = ($totBOT + $A4);
$totA5 = ($totA5 + $A5);
$totA6 = ($totA6 + $A6);
$totA7 = ($totA7 + $A7);
$totA8 = ($totA8 + $A8);
$totA9 = ($totA9 + $A9);
$totDROP = ($totDROP + $DROP);
$totOTHER = ($totOTHER + $OTHER);
$totPOINTS = ($totPOINTS + $points);
$TOT_TALK_TIME+=$TALK_TIME;
$TOTunder90+=$under90;
$Cpct = MathZDC($sales, ( ($USERcallsRAW[$i] - 0) - $DROP) )*100;
$Cpct = round($Cpct, 2);
$Cpct = sprintf("%01.2f", $Cpct);
$Cpct = sprintf("%6s", $Cpct);
$AVG_TIME = MathZDC($TALK_TIME, ($USERcallsRAW[$i] - 0));
$AVG_TIME = round($AVG_TIME);
$AVG_TIME = sec_convert($AVG_TIME,'H');
$AVG_TIME = sprintf("%5s", $AVG_TIME);
$Spct = MathZDC($sales, ($USERcallsRAW[$i] - 0) )*100;
$Spct = round($Spct, 2);
$Spct = sprintf("%01.2f", $Spct);
$Spct = sprintf("%6s", $Spct);
$TOP = MathZDC($uTOP, $sales)*100;
$TOP = round($TOP, 0);
$TOP = sprintf("%01.0f", $TOP);
$TOP = sprintf("%3s", $TOP);
$BOT = MathZDC($uBOT, $sales)*100;
$BOT = round($BOT, 0);
$BOT = sprintf("%01.0f", $BOT);
$BOT = sprintf("%3s", $BOT);
$ppc = MathZDC($points, ( ($USERcallsRAW[$i] - 0) - $DROP) );
$ppc = round($ppc, 2);
$ppc = sprintf("%01.2f", $ppc);
$ppc = sprintf("%4s", $ppc);
if ($USERcalls[$i]>$max_calls) {$max_calls=$USERcalls[$i];}
if ($A1>$max_sales) {$max_sales=$A1;}
if ($DROP>$max_drops) {$max_drops=$DROP;}
if ($OTHER>$max_other) {$max_other=$OTHER;}
if ($sales>$max_sales2) {$max_sales2=$sales;}
if ($Cpct>$max_conv_pct) {$max_conv_pct=$Cpct;}
$graph_stats[$i][0]="$user[$i] - $full_name[$i]";
$graph_stats[$i][1]=$USERcalls[$i];
$graph_stats[$i][2]=$A1;
$graph_stats[$i][3]=$DROP;
$graph_stats[$i][4]=$OTHER;
$graph_stats[$i][5]=$sales;
$graph_stats[$i][6]=$Cpct;
$A1 = sprintf("%4s", $A1);
$A2 = sprintf("%4s", $A2);
$A3 = sprintf("%4s", $A3);
$A4 = sprintf("%4s", $A4);
$A5 = sprintf("%4s", $A5);
$A6 = sprintf("%4s", $A6);
$A7 = sprintf("%4s", $A7);
$A8 = sprintf("%4s", $A8);
$A9 = sprintf("%4s", $A9);
$DROP = sprintf("%4s", $DROP);
$OTHER = sprintf("%4s", $OTHER);
$sales = sprintf("%4s", $sales);
$under90 = sprintf("%4s", $under90);
$ASCII_text.="| $user[$i] - $full_name[$i] | $USERcalls[$i] | $sales | $under90 | $DROP | $AVG_TIME |$Cpct%|\n";
$ASCII_text.="";
$ASCII_text.=$closer_spans["$userRAW[$i]"];
$ASCII_text.="";
$CSV_fronter_header3.="\n\"$user[$i] - $full_name[$i] XFER STATS\"\n";
$CSV_fronter_header3.="\"FRONTER NAME\",\"PHONE\",\"TALK TIME\"\n";
$CSV_fronter_header3.=$closer_CSV_span["$frow[5]"];
$CSV_closer_lines.="\"$user[$i] - $full_name[$i]\",\"$USERcalls[$i]\",\"$A1\",\"$under90\",\"$DROP\",\"$AVG_TIME\",\"$Cpct%\"\n";
$i++;
}
$totCpct = MathZDC($TOTsales, ( ($TOTcalls - 0) - $totDROP) )*100;
$totCpct = round($totCpct, 2);
$totCpct = sprintf("%01.2f", $totCpct);
$totCpct = sprintf("%6s", $totCpct);
$totSpct = MathZDC($TOTsales, ($TOTcalls - 0) )*100;
$totSpct = round($totSpct, 2);
$totSpct = sprintf("%01.2f", $totSpct);
$totSpct = sprintf("%6s", $totSpct);
$TOT_AVG_TIME = MathZDC($TOT_TALK_TIME, ($TOTcalls - 0));
$TOT_AVG_TIME = round($TOT_AVG_TIME);
$TOT_AVG_TIME = sec_convert($TOT_AVG_TIME,'H');
$TOT_AVG_TIME = sprintf("%5s", $TOT_AVG_TIME);
$ppc = MathZDC($totPOINTS, ( ($TOTcalls - $totOTHER) - $totDROP) );
$ppc = round($ppc, 2);
$ppc = sprintf("%01.2f", $ppc);
$ppc = sprintf("%4s", $ppc);
$TOP = MathZDC($totTOP, $TOTsales)*100;
$TOP = round($TOP, 0);
$TOP = sprintf("%01.0f", $TOP);
$TOP = sprintf("%3s", $TOP);
$BOT = MathZDC($totBOT, $TOTsales)*100;
$BOT = round($BOT, 0);
$BOT = sprintf("%01.0f", $BOT);
$BOT = sprintf("%3s", $BOT);
$TOTagents = sprintf("%6s", $i);
$TOTcalls = sprintf("%6s", $TOTcalls);
$totA1 = sprintf("%5s", $totA1);
$totA2 = sprintf("%5s", $totA2);
$totA3 = sprintf("%5s", $totA3);
$totA4 = sprintf("%5s", $totA4);
$totA5 = sprintf("%5s", $totA5);
$totA6 = sprintf("%5s", $totA6);
$totA7 = sprintf("%5s", $totA7);
$totA8 = sprintf("%5s", $totA8);
$totA9 = sprintf("%5s", $totA9);
$totDROP = sprintf("%5s", $totDROP);
$totOTHER = sprintf("%5s", $totOTHER);
$TOTsales = sprintf("%5s", $TOTsales);
$TOTunder90 = sprintf("%4s", $TOTunder90);
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
$ASCII_text.="| TOTAL CLOSERS: $TOTagents | $TOTcalls |$totA1 | $TOTunder90 |$totDROP | $TOT_AVG_TIME |$totCpct%|\n";
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
$CSV_closer_footer.="\"TOTAL CLOSERS: $TOTagents\",\"$TOTcalls\",\"$totA1\",\"$TOTunder90\",\"$totDROP\",\"$TOT_AVG_TIME\",\"$totCpct%\"\n";
for ($d=0; $d".$graph_stats[$d][0]." | ".$graph_stats[$d][1]." | ";
$SALES_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][2]." |
";
$DROP_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][3]." |
";
$OTHER_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][4]." |
";
$SALES2_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][5]." |
";
$CONVPCT_graph.=" | ".$graph_stats[$d][0]." | ".$graph_stats[$d][6]."% |
";
}
$CALLS_graph.="| TOTAL: | ".trim($TOTcalls)." |
|---|
";
$SALES_graph.="| TOTAL: | ".trim($totA1)." |
";
$DROP_graph.="| TOTAL: | ".trim($totDROP)." |
";
$OTHER_graph.="| TOTAL: | ".trim($totOTHER)." |
";
$SALES2_graph.="| TOTAL: | ".trim($TOTsales)." |
";
$CONVPCT_graph.="| TOTAL: | ".trim($totCpct)."% |
";
$JS_onload.="\tDrawCloserGraph('CALLS', '1');\n";
$JS_text.="function DrawCloserGraph(graph, th_id) {\n";
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
$JS_text.=" var SALES_graph=\"$SALES_graph\";\n";
$JS_text.=" var DROP_graph=\"$DROP_graph\";\n";
$JS_text.=" var OTHER_graph=\"$OTHER_graph\";\n";
$JS_text.=" var SALES2_graph=\"$SALES2_graph\";\n";
$JS_text.=" var CONVPCT_graph=\"$CONVPCT_graph\";\n";
$JS_text.="\n";
$JS_text.=" for (var i=1; i<=6; i++) {\n";
$JS_text.=" var cellID=\"closergraph\"+i;\n";
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
$JS_text.=" }\n";
$JS_text.=" var cellID=\"closergraph\"+th_id;\n";
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
$JS_text.=" document.getElementById('closer_graph').innerHTML=graph_to_display;\n";
$JS_text.="}\n";
$GRAPH_text.=$GRAPH;
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
if ($report_display_type=="HTML") {
$HTML_text.=$GRAPH_text;
}
else
{
$HTML_text.=$ASCII_text;
}
if ($DB) {$HTML_text.="\nRun Time: $RUNtime seconds|$db_source\n";}
$HTML_text.="\n";
$HTML_text.="\n";
$HTML_text.="