#!/usr/bin/perl # # AST_VDhopper.pl version 0.9 # # DESCRIPTION: # uses Net::MySQL to update the VICIDIAL leads hopper for the new streamlined # approach of allocating leads to client machines. # # SUMMARY: # This program was designed for people using the Asterisk PBX with VICIDIAL # # For the client to use VICIDIAL, this program must be in the cron running # every minute # # For this program to work you need to have the "asterisk" MySQL database # created and create the tables listed in the CONF_MySQL.txt file, also make sure # that the machine running this program has read/write/update/delete access # to that database # # It is recommended that you run this program on the local Asterisk machine # # If this script is run ever minute and you are getting close to no leads after # a minute, you may want to play with the variables below to streamline for # your usage # # Copyright (C) 2006 Matt Florell LICENSE: GPLv2 # # 50810-1613 - Added database server variable definitions lookup # 60215-1106 - Added Scheduled Callback release functionality # 60228-1623 - Change Callback activation to set the called_since_last_reset=N # 60228-1735 - Added hopper gmt validation to remove gmt outside of time range # 60320-0932 - Added inactive lead list hopper deletion (Thanks Vic Jolin) # 60322-1030 - Added super debug output # 60418-0947 - Added lead filter per campaign # 60509-1416 - Rewrite of local_call_time functions # 60511-1150 - Added inserts into vicidial_campaign_stats table # 60609-1451 - Added ability to filter by DNC list vicidial_dnc # 60614-1159 - Added campaign lead recycling ability # 60801-1634 - Fixed Callback activation bug 000008 # # constants $DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute $US='__'; $MT[0]=''; #$vicidial_hopper='TEST_vicidial_hopper'; # for testing $vicidial_hopper='vicidial_hopper'; # options $insert_auto_CB_to_hopper = 1; # set to 1 to automatically insert ANYONE callbacks into the hopper ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$Fhour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date = "$year-$mon-$mday $hour:$min:$sec"; $VDL_date = "$year-$mon-$mday 00:00:01"; if (!$VDHLOGfile) {$VDHLOGfile = "/home/cron/hopper.$year-$mon-$mday";} ### begin parsing run-time options ### if (length($ARGV[0])>1) { $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; $i++; } if ($args =~ /--help/i) { print "allowed run time options(must stay in this order):\n [--debug] = debug\n [--debugX] = super debug\n [--dbgmt] = show GMT offset of records as they are inserted into hopper\n [-t] = test\n [--level=XXX] = force a hopper_level of XXX\n [--campaign=XXX] = run for campaign XXX only\n\n"; } else { if ($args =~ /--campaign=/i) { # print "\n|$ARGS|\n\n"; @data_in = split(/--campaign=/,$args); $CLIcampaign = $data_in[1]; } else {$CLIcampaign = '';} if ($args =~ /--level=/i) { @data_in = split(/--level=/,$args); $CLIlevel = $data_in[1]; $CLIlevel =~ s/ .*$//gi; $CLIlevel =~ s/\D//gi; print "\n-----HOPPER LEVEL OVERRIDE: $CLIlevel -----\n\n"; } else {$CLIlevel = '';} if ($args =~ /--debug/i) { $DB=1; print "\n----- DEBUG -----\n\n"; } if ($args =~ /--debugX/i) { $DBX=1; print "\n----- SUPER DEBUG -----\n\n"; } if ($args =~ /--dbgmt/i) { $DB_show_offset=1; print "\n-----DEBUG GMT -----\n\n"; } if ($args =~ /-t/i) { $T=1; $TEST=1; print "\n-----TESTING -----\n\n"; } if ($args =~ /--wipe-hopper-clean/i) { $wipe_hopper_clean=1; } } } else { print "no command line options set\n"; } ### Make sure this file is in a libs path or put the absolute path to it require("/home/cron/AST_SERVER_conf.pl"); # local configuration file if (!$DB_port) {$DB_port='3306';} sleep(1); ### sleep for 5 seconds to stagger cron script load #use lib './lib', '../lib'; use Net::MySQL; my $dbhA = Net::MySQL->new(hostname => "$DB_server", database => "$DB_database", user => "$DB_user", password => "$DB_pass", port => "$DB_port") or die "Couldn't connect to database: $DB_server - $DB_database\n"; ### Grab Server values from the database $stmtA = "SELECT local_gmt FROM servers where server_ip = '$server_ip';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $DBSERVER_GMT = "$record->[0]"; if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;} } } $secX = time(); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX); $LOCAL_GMT_OFF = $SERVER_GMT; $LOCAL_GMT_OFF_STD = $SERVER_GMT; if ($isdst) {$LOCAL_GMT_OFF++;} $GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600)); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now); $mon++; $year = ($year + 1900); if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";} if ($wipe_hopper_clean) { $stmtA = "DELETE from $vicidial_hopper;"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; if ($DB) {print "Hopper Wiped Clean: $affected_rows\n";} $event_string = "|HOPPER WIPE CLEAN|"; &event_logger; exit; } ### Delete leads from inactive lists if there are any $stmtA = "SELECT * FROM vicidial_lists where active='N';"; if ($DB) {print $stmtA;} $inactive_lists=''; $inactive_lists_count=0; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $inactive_list = $record->[0]; $inactive_lists .= "'$inactive_list',"; $inactive_lists_count++; } } if ($DB) {print "Inactive Lists: $inactive_lists_count\n";} if ($inactive_lists_count > 0) { chop($inactive_lists); $stmtA = "DELETE from $vicidial_hopper where list_id IN($inactive_lists);"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; if ($DB) {print "Inactive List Leads Deleted: $affected_rows |$stmtA|\n";} $event_string = "|INACTIVE LIST DEL|$affected_rows|"; &event_logger; } ### BEGIN Change CBHOLD status leads to CALLBK if their vicidial_callbacks time has passed $stmtA = "SELECT count(*) FROM vicidial_callbacks where callback_time <= '$now_date' and status='ACTIVE';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $CBHOLD_count = "$record->[0]"; } } if ($DB) {print "CALLBACK HOLD: $CBHOLD_count|$stmtA|\n";} if ($CBHOLD_count > 0) { $update_leads=''; $stmtA = "SELECT vicidial_callbacks.lead_id,recipient,campaign_id,vicidial_callbacks.list_id,gmt_offset_now,state FROM vicidial_callbacks,vicidial_list where callback_time <= '$now_date' and vicidial_callbacks.status='ACTIVE' and vicidial_callbacks.lead_id=vicidial_list.lead_id;"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $cbc=0; $cba=0; while ( $record = $iter->each) { $lead_ids[$cbc] = $record->[0]; $recipient = $record->[1]; $update_leads .= "'$lead_ids[$cbc]',"; if ($recipient =~ /ANYONE/) { $CA_lead_id[$cba] = $record->[0]; $CA_campaign_id[$cba] = $record->[2]; $CA_list_id[$cba] = $record->[3]; $CA_gmt_offset_now[$cba] = $record->[4]; $CA_state[$cba] = $record->[5]; $cba++; } $cbc++; } } if ($cbc > 0) { chop($update_leads); $stmtA = "UPDATE vicidial_callbacks set status='LIVE' where lead_id IN($update_leads) and status NOT IN('INACTIVE','DEAD','ARCHIVE');"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; if ($DB) {print "Scheduled Callbacks Activated: $affected_rows\n";} $event_string = "|CALLBACKS CB ACT |$affected_rows|"; &event_logger; } ### INSERT ANYONE CALLBACKS INTO HOPPER DIRECTLY ### if ( ($cba > 0) && ($insert_auto_CB_to_hopper) ) { if ($DB) {print "ANYONE Scheduled Callbacks Inserted into hopper: $cba\n";} $event_string = "|ANYONE CB HOPPER |$cba|"; &event_logger; $CAu=0; foreach(@CA_lead_id) { $stmtA = "UPDATE vicidial_list set status='CALLBK', called_since_last_reset='N' where lead_id='$CA_lead_id[$CAu]';"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; if ($DB) {print "Scheduled Callbacks Activated: $affected_rows\n";} $event_string = "|CALLBACKS LISTACT|$affected_rows|"; &event_logger; $stmtA = "INSERT INTO $vicidial_hopper SET lead_id='$CA_lead_id[$CAu]',campaign_id='$CA_campaign_id[$CAu]',list_id='$CA_list_id[$CAu]',gmt_offset_now='$CA_gmt_offset_now[$CAu]',user='',state='$CA_state[$CAu]';"; $dbhA->query("$stmtA"); $CAu++; } } } ### END Change CBHOLD status leads to CALLBK if their vicidial_callbacks time has passed @campaign_id=@MT; if ($CLIcampaign) { $stmtA = "SELECT * from vicidial_campaigns where campaign_id='$CLIcampaign'"; } else { $stmtA = "SELECT * from vicidial_campaigns where active='Y'"; } $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_count=0; while ( $record = $iter->each) { $campaign_id[$rec_count] = "$record->[0]"; $dial_status_a[$rec_count] = "$record->[3]"; $dial_status_b[$rec_count] = "$record->[4]"; $dial_status_c[$rec_count] = "$record->[5]"; $dial_status_d[$rec_count] = "$record->[6]"; $dial_status_e[$rec_count] = "$record->[7]"; $lead_order[$rec_count] = "$record->[8]"; if (!$CLIlevel) {$hopper_level[$rec_count] = "$record->[13]";} else {$hopper_level[$rec_count] = "$CLIlevel";} $local_call_time[$rec_count] = "$record->[16]"; $lead_filter_id[$rec_count] = "$record->[35]"; $use_internal_dnc[$rec_count] = "$record->[43]"; $rec_count++; } } $i=0; foreach(@campaign_id) { ### close out MySQL connection and re-connect to start new connection ### # $dbhA->close(); # my $dbhA = ''; ### Make sure this file is in a libs path or put the absolute path to it # require("/home/cron/AST_SERVER_conf.pl"); # local configuration file # if (!$DB_port) {$DB_port='3306';} # use Net::MySQL; # my $dbhA = Net::MySQL->new(hostname => "$DB_server", database => "$DB_database", user => "$DB_user", password => "$DB_pass", port => "$DB_port") # or die "Couldn't connect to database: $DB_server - $DB_database\n"; $VCSdialable_leads=0; $VCScalls_today=0; $VCSdrops_today=0; $VCSdrops_today_pct=0; $vicidial_log = 'vicidial_log'; $stmtA = "SELECT dialable_leads from vicidial_campaign_stats where campaign_id='$campaign_id[$i]';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_count=0; while ( $record = $iter->each) { $VCSdialable_leads = "$record->[0]"; } } $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_count=0; while ( $record = $iter->each) { $VCScalls_today = "$record->[0]"; } } if ($VCScalls_today > 0) { $stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status IN('DROP','XDROP');"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_count=0; while ( $record = $iter->each) { $VCSdrops_today = "$record->[0]"; if ($VCSdrops_today > 0) { $VCSdrops_today_pct = ( ($VCSdrops_today / $VCScalls_today) * 100 ); $VCSdrops_today_pct = sprintf("%.2f", $VCSdrops_today_pct); } } } } $stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today',drops_today='$VCSdrops_today',drops_today_pct='$VCSdrops_today_pct' where campaign_id='$campaign_id[$i]';"; $dbhA->query("$stmtA"); ##### BEGIN calculate what gmt_offset_now values are within the allowed local_call_time setting ### $g=0; $p='13'; $GMT_gmt[0] = ''; $GMT_hour[0] = ''; $GMT_day[0] = ''; if ($DBX) {print "\n |GMT-DAY-HOUR| ";} while ($p > -13) { $pzone = ($GMT_now + ($p * 3600)); ($psec,$pmin,$phour,$pmday,$pmon,$pyear,$pday,$pyday,$pisdst) = localtime($pzone); $phour=($phour * 100); $tz = sprintf("%.2f", $p); $GMT_gmt[$g] = "$tz"; $GMT_day[$g] = "$pday"; $GMT_hour[$g] = ($phour + $pmin); $p = ($p - 0.25); if ($DBX) {print "|$GMT_gmt[$g]-$GMT_day[$g]-$GMT_hour[$g]|";} $g++; } if ($DBX) {print "\n";} $stmtA = "SELECT * FROM vicidial_call_times where call_time_id='$local_call_time[$i]';"; if ($DBX) {print " |$stmtA|\n";} $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $Gct_default_start = "$record->[3]"; $Gct_default_stop = "$record->[4]"; $Gct_sunday_start = "$record->[5]"; $Gct_sunday_stop = "$record->[6]"; $Gct_monday_start = "$record->[7]"; $Gct_monday_stop = "$record->[8]"; $Gct_tuesday_start = "$record->[9]"; $Gct_tuesday_stop = "$record->[10]"; $Gct_wednesday_start = "$record->[11]"; $Gct_wednesday_stop = "$record->[12]"; $Gct_thursday_start = "$record->[13]"; $Gct_thursday_stop = "$record->[14]"; $Gct_friday_start = "$record->[15]"; $Gct_friday_stop = "$record->[16]"; $Gct_saturday_start = "$record->[17]"; $Gct_saturday_stop = "$record->[18]"; $Gct_state_call_times = "$record->[19]"; } } $ct_states = ''; $ct_state_gmt_SQL = ''; $del_state_gmt_SQL = ''; $ct_srs=0; $b=0; if (length($Gct_state_call_times)>2) { @state_rules = split(/\|/,$Gct_state_call_times); $ct_srs = ($#state_rules - 2); } while($ct_srs >= $b) { if (length($state_rules[$b])>1) { $stmtA = "SELECT * from vicidial_state_call_times where state_call_time_id='$state_rules[$b]';"; if ($DBX) {print " |$stmtA|\n";} $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $Gstate_call_time_id = "$record->[0]"; $Gstate_call_time_state = "$record->[1]"; $Gsct_default_start = "$record->[4]"; $Gsct_default_stop = "$record->[5]"; $Gsct_sunday_start = "$record->[6]"; $Gsct_sunday_stop = "$record->[7]"; $Gsct_monday_start = "$record->[8]"; $Gsct_monday_stop = "$record->[9]"; $Gsct_tuesday_start = "$record->[10]"; $Gsct_tuesday_stop = "$record->[11]"; $Gsct_wednesday_start = "$record->[12]"; $Gsct_wednesday_stop = "$record->[13]"; $Gsct_thursday_start = "$record->[14]"; $Gsct_thursday_stop = "$record->[15]"; $Gsct_friday_start = "$record->[16]"; $Gsct_friday_stop = "$record->[17]"; $Gsct_saturday_start = "$record->[18]"; $Gsct_saturday_stop = "$record->[19]"; $ct_states .="'$Gstate_call_time_state',"; } } $r=0; $state_gmt=''; $del_state_gmt=''; while($r < $g) { if ($GMT_day[$r]==0) #### Sunday local time { if (($Gsct_sunday_start==0) and ($Gsct_sunday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_sunday_start) and ($GMT_hour[$r]<$Gsct_sunday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==1) #### Monday local time { if (($Gsct_monday_start==0) and ($Gsct_monday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_monday_start) and ($GMT_hour[$r]<$Gsct_monday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==2) #### Tuesday local time { if (($Gsct_tuesday_start==0) and ($Gsct_tuesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_tuesday_start) and ($GMT_hour[$r]<$Gsct_tuesday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==3) #### Wednesday local time { if (($Gsct_wednesday_start==0) and ($Gsct_wednesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_wednesday_start) and ($GMT_hour[$r]<$Gsct_wednesday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==4) #### Thursday local time { if (($Gsct_thursday_start==0) and ($Gsct_thursday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_thursday_start) and ($GMT_hour[$r]<$Gsct_thursday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==5) #### Friday local time { if (($Gsct_friday_start==0) and ($Gsct_friday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_friday_start) and ($GMT_hour[$r]<$Gsct_friday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==6) #### Saturday local time { if (($Gsct_saturday_start==0) and ($Gsct_saturday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_saturday_start) and ($GMT_hour[$r]<$Gsct_saturday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} else {$del_state_gmt.="'$GMT_gmt[$r]',";} } } $r++; } $state_gmt = "$state_gmt'99'"; $del_state_gmt = "$del_state_gmt'99'"; $ct_state_gmt_SQL .= "or (state='$Gstate_call_time_state' and gmt_offset_now IN($state_gmt)) "; $del_state_gmt_SQL .= "or (state='$Gstate_call_time_state' and gmt_offset_now IN($del_state_gmt)) "; } $b++; } if (length($ct_states)>2) { $ct_states =~ s/,$//gi; $ct_statesSQL = "and state NOT IN($ct_states)"; } else { $ct_statesSQL = ""; } $r=0; $default_gmt=''; $del_default_gmt=''; while($r < $g) { if ($GMT_day[$r]==0) #### Sunday local time { if (($Gct_sunday_start==0) and ($Gct_sunday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_sunday_start) and ($GMT_hour[$r]<$Gct_sunday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==1) #### Monday local time { if (($Gct_monday_start==0) and ($Gct_monday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_monday_start) and ($GMT_hour[$r]<$Gct_monday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==2) #### Tuesday local time { if (($Gct_tuesday_start==0) and ($Gct_tuesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_tuesday_start) and ($GMT_hour[$r]<$Gct_tuesday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==3) #### Wednesday local time { if (($Gct_wednesday_start==0) and ($Gct_wednesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_wednesday_start) and ($GMT_hour[$r]<$Gct_wednesday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==4) #### Thursday local time { if (($Gct_thursday_start==0) and ($Gct_thursday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_thursday_start) and ($GMT_hour[$r]<$Gct_thursday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==5) #### Friday local time { if (($Gct_friday_start==0) and ($Gct_friday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_friday_start) and ($GMT_hour[$r]<$Gct_friday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==6) #### Saturday local time { if (($Gct_saturday_start==0) and ($Gct_saturday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_saturday_start) and ($GMT_hour[$r]<$Gct_saturday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} else {$del_default_gmt.="'$GMT_gmt[$r]',";} } } $r++; } $default_gmt = "$default_gmt'99'"; $del_default_gmt = "$del_default_gmt'99'"; $all_gmtSQL = "(gmt_offset_now IN($default_gmt) $ct_statesSQL) $ct_state_gmt_SQL"; $del_gmtSQL = "(gmt_offset_now IN($del_default_gmt) $ct_statesSQL) $del_state_gmt_SQL"; ##### END calculate what gmt_offset_now values are within the allowed local_call_time setting ### ##### BEGIN lead recycling parsing and prep ### $stmtA = "SELECT * from vicidial_lead_recycle where campaign_id='$campaign_id[$i]' and active='Y';"; $dbhA->query("$stmtA"); $rec_ct=0; if ($dbhA->has_selected_record) { @recycle_status=@MT; @recycle_delay=@MT; @recycle_maximum=@MT; @RSQLdate=@MT; $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $recycle_status[$rec_ct] = $record->[2]; $recycle_delay[$rec_ct] = $record->[3]; $recycle_maximum[$rec_ct] = $record->[4]; $rec_ct++; } } if ($rec_ct > 0) { $rc=0; $recycle_SQL = "( "; while($rc < $rec_ct) { $secX = time(); $Rtarget = ($secX - $recycle_delay[$rc]); ($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget); $Ryear = ($Ryear + 1900); $Rmon++; if ($Rmon < 10) {$Rmon = "0$Rmon";} if ($Rmday < 10) {$Rmday = "0$Rmday";} if ($Rhour < 10) {$Rhour = "0$Rhour";} if ($Rmin < 10) {$Rmin = "0$Rmin";} if ($Rsec < 10) {$Rsec = "0$Rsec";} $RSQLdate[$rc] = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec"; $Y=1; $recycle_Y = "'Y'"; while ($Y < $recycle_maximum[$rc]) { $recycle_Y .= ",'Y$Y'"; $Y++; } if ($rc > 0) {$recycle_SQL .= " or ";} $recycle_SQL .= "( (called_since_last_reset IN($recycle_Y)) and (status='$recycle_status[$rc]') and (modify_date < \"$RSQLdate[$rc]\") )"; if ($DBX) {print "RECYCLE: |$campaign_id[$i]|$recycle_status[$rc]|$recycle_delay[$rc]|$recycle_maximum[$rc]|$RSQLdate[$rc]|\n";} $rc++; } $recycle_SQL .= " )"; if ($DBX) {print "RECYCLE SQL: |$recycle_SQL|\n";} } ##### END lead recycling parsing and prep ### if ($DB) {print "Starting hopper run for $campaign_id[$i] campaign- GMT: $local_call_time[$i] HOPPER: $hopper_level[$i] \n";} ### Delete the DONE leads if there are any $stmtA = "DELETE from $vicidial_hopper where campaign_id='$campaign_id[$i]' and status IN('DONE');"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; if ($DB) {print " hopper DONE cleared: $affected_rows\n";} if ($DBX) {print " |$stmtA|\n";} ### Delete the leads that are out of GMT time range if there are any $stmtA = "DELETE from $vicidial_hopper where campaign_id='$campaign_id[$i]' and ($del_gmtSQL);"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; if ($DB) {print " hopper GMT BAD cleared: $affected_rows\n";} if ($DBX) {print " |$stmtA|\n";} ### Find out how many leads are in the hopper from a specific campaign $hopper_ready_count=0; $stmtA = "SELECT count(*) from $vicidial_hopper where campaign_id='$campaign_id[$i]' and status='READY';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countA=0; while ( $record = $iter->each) { $hopper_ready_count = $record->[0]; if ($DB) {print " hopper READY count: $hopper_ready_count\n";} if ($DBX) {print " |$stmtA|\n";} $rec_countA++; } } $event_string = "|$campaign_id[$i]|$hopper_level[$i]|$hopper_ready_count|$local_call_time[$i]||"; &event_logger; ##### IF hopper level is below set minimum, then try to add more leads ##### if ($hopper_ready_count < $hopper_level[$i]) { if ($DB) {print " hopper too low ($hopper_ready_count|$hopper_level[$i]) starting hopper dump\n";} ### Get list of the lists in the campaign ### $stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$campaign_id[$i]' and active='Y';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countLISTS=0; $camp_lists = ''; while ( $record = $iter->each) { $camp_lists .= "'$record->[0]',"; $rec_countLISTS++; } chop($camp_lists); } if ($DB) {print " campaign lists count: $rec_countLISTS | $camp_lists\n";} if ($DBX) {print " |$stmtA|\n";} if ( ($lead_filter_id[$i] !~ /NONE/) && (length($lead_filter_id[$i])>0) ) { ### Get SQL of lead filter for the campaign ### $stmtA = "SELECT lead_filter_sql FROM vicidial_lead_filters where lead_filter_id='$lead_filter_id[$i]';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $lead_filter_sql[$i] = "$record->[0]"; } } $lead_filter_sql[$i] =~ s/^and|and$|^or|or$|^ and|and $|^ or|or $//gi; $lead_filter_sql[$i] = "and $lead_filter_sql[$i]"; if ($DB) {print " campaign lists count: $rec_countLISTS | $camp_lists\n";} if ($DB) {print " lead filter $lead_filter_id[$i] defined for $campaign_id[$i]\n";} if ($DBX) {print " |$lead_filter_sql[$i]|\n";} } else { $lead_filter_sql[$i] = ''; if ($DB) {print " no lead filter defined for campaign: $campaign_id[$i]\n";} if ($DBX) {print " |$lead_filter_id[$i]|\n";} } $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('$dial_status_a[$i]','$dial_status_b[$i]','$dial_status_c[$i]','$dial_status_d[$i]','$dial_status_e[$i]') and list_id IN($camp_lists) and ($all_gmtSQL) $lead_filter_sql[$i];"; if ($DBX) {print " |$stmtA|\n";} $dbhA->query("$stmtA"); $campaign_leads_to_call=0; if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $campaign_leads_to_call = "$record->[0]"; if ($DB) {print " leads to call count: $campaign_leads_to_call\n";} if ($DBX) {print " |$stmtA|\n";} } } if ($lead_order[$i] =~ /DOWN COUNT 2nd NEW|DOWN COUNT 3rd NEW|DOWN COUNT 4th NEW/) { $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN($camp_lists) and ($all_gmtSQL) $lead_filter_sql[$i];"; $dbhA->query("$stmtA"); $NEW_campaign_leads_to_call=0; if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $NEW_campaign_leads_to_call = "$record->[0]"; if ($DB) {print " NEW leads to call count: $NEW_campaign_leads_to_call\n";} if ($DBX) {print " |$stmtA|\n";} } } } ##### IF no NEW leads to be called, error out of this campaign ##### if ( ($lead_order[$i] =~ /DOWN COUNT 2nd NEW|DOWN COUNT 3rd NEW|DOWN COUNT 4th NEW/) && ($NEW_campaign_leads_to_call > 0) ) {$GOOD=1;} else { if ($DB) {print " ERROR CANNOT ADD ANY NEW LEADS TO HOPPER\n";} } ##### IF no leads to be called, error out of this campaign ##### if ($campaign_leads_to_call < 1) { if ($DB) {print " ERROR CANNOT ADD ANY LEADS TO HOPPER\n";} if ($VCSdialable_leads > 0) { $stmtA = "UPDATE vicidial_campaign_stats SET dialable_leads='0' where campaign_id='$campaign_id[$i]';"; $dbhA->query("$stmtA"); } } else { if ($VCSdialable_leads != $campaign_leads_to_call) { $stmtA = "UPDATE vicidial_campaign_stats SET dialable_leads='$campaign_leads_to_call' where campaign_id='$campaign_id[$i]';"; $dbhA->query("$stmtA"); } if ($DB) {print " Getting Leads to add to hopper\n";} ### grab leads already in hopper so we don't duplicate $stmtA = "SELECT lead_id FROM $vicidial_hopper where campaign_id='$campaign_id[$i]';"; if ($DBX) {print " |$stmtA|\n";} $dbhA->query("$stmtA"); $rec_countLISTS=0; $lead_id_lists = ''; if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $lead_id_lists .= "'$record->[0]',"; $rec_countLISTS++; } $lead_id_lists .= "'0'"; } $order_stmt=''; $NEW_count = 0; $NEW_level = 0; $OTHER_level = $hopper_level[$i]; if ($lead_order[$i] eq "DOWN") {$order_stmt = 'order by lead_id asc';} if ($lead_order[$i] eq "UP") {$order_stmt = 'order by lead_id desc';} if ($lead_order[$i] eq "UP LAST NAME") {$order_stmt = 'order by last_name desc, lead_id asc';} if ($lead_order[$i] eq "DOWN LAST NAME") {$order_stmt = 'order by last_name, lead_id asc';} if ($lead_order[$i] eq "UP PHONE") {$order_stmt = 'order by phone_number desc, lead_id asc';} if ($lead_order[$i] eq "DOWN PHONE") {$order_stmt = 'order by phone_number, lead_id asc';} if ($lead_order[$i] eq "UP COUNT") {$order_stmt = 'order by called_count desc, lead_id asc';} if ($lead_order[$i] eq "DOWN COUNT") {$order_stmt = 'order by called_count, lead_id asc';} if ($lead_order[$i] eq "DOWN COUNT 2nd NEW") {$NEW_count = 2;} if ($lead_order[$i] eq "DOWN COUNT 3rd NEW") {$NEW_count = 3;} if ($lead_order[$i] eq "DOWN COUNT 4th NEW") {$NEW_count = 4;} ### BEGIN recycle grab leads ### if ($rec_ct > 0) { if ($DB) {print " looking for RECYCLE leads, maximum of 100\n";} $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state FROM vicidial_list where $recycle_SQL and list_id IN($camp_lists) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL) $lead_filter_sql[$i] limit 100;"; if ($DBX) {print " |$stmtA|\n";} $REC_rec_countLEADS=0; @REC_leads_to_hopper=@MT; @REC_lists_to_hopper=@MT; @REC_phone_to_hopper=@MT; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $REC_leads_to_hopper[$REC_rec_countLEADS] = "$record->[0]"; $REC_lists_to_hopper[$REC_rec_countLEADS] = "$record->[1]"; $REC_gmt_to_hopper[$REC_rec_countLEADS] = "$record->[2]"; $REC_phone_to_hopper[$REC_rec_countLEADS] = "$record->[3]"; $REC_state_to_hopper[$REC_rec_countLEADS] = "$record->[4]"; if ($DB_show_offset) {print "LEAD_ADD: $record->[2] $record->[3] $record->[4]\n";} $REC_rec_countLEADS++; } } if ($DB) {print " RECYCLE leads to call count: $REC_rec_countLEADS\n";} if ($DBX) {print " |$stmtA|\n";} } ### END recycle grab leads ### if ($NEW_count > 0) { $NEW_level = int($hopper_level[$i] / $NEW_count); $OTHER_level = ($hopper_level[$i] - $NEW_level); $order_stmt = 'order by called_count, lead_id asc'; if ($DB) {print " looking for $NEW_level NEW leads mixed in with $OTHER_level other leads\n";} $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN($camp_lists) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL) $lead_filter_sql[$i] $order_stmt limit $NEW_level;"; if ($DBX) {print " |$stmtA|\n";} $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $NEW_rec_countLEADS=0; @NEW_leads_to_hopper=@MT; @NEW_lists_to_hopper=@MT; @NEW_phone_to_hopper=@MT; while ( $record = $iter->each) { $NEW_leads_to_hopper[$NEW_rec_countLEADS] = "$record->[0]"; $NEW_lists_to_hopper[$NEW_rec_countLEADS] = "$record->[1]"; $NEW_gmt_to_hopper[$NEW_rec_countLEADS] = "$record->[2]"; $NEW_phone_to_hopper[$NEW_rec_countLEADS] = "$record->[3]"; $NEW_state_to_hopper[$NEW_rec_countLEADS] = "$record->[4]"; if ($DB_show_offset) {print "LEAD_ADD: $record->[2] $record->[3] $record->[4]\n";} $NEW_rec_countLEADS++; } } } if ($DB) {print " lead call order: $order_stmt\n";} $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state FROM vicidial_list where called_since_last_reset='N' and status IN('$dial_status_a[$i]','$dial_status_b[$i]','$dial_status_c[$i]','$dial_status_d[$i]','$dial_status_e[$i]') and list_id IN($camp_lists) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL) $lead_filter_sql[$i] $order_stmt limit $OTHER_level;"; if ($DBX) {print " |$stmtA|\n";} $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countLEADS=0; $NEW_dec=99; $NEW_in=0; @leads_to_hopper=@MT; @lists_to_hopper=@MT; @gmt_to_hopper=@MT; @state_to_hopper=@MT; @phone_to_hopper=@MT; while ( $record = $iter->each) { if ( ($NEW_count > 0) && ($NEW_rec_countLEADS > $NEW_in) ) { if ($DB_show_offset) {print "NEW_COUNT: $NEW_count|$NEW_dec|$NEW_in|$NEW_rec_countLEADS\n";} if ($NEW_count > $NEW_dec) { $NEW_dec++; } else { $leads_to_hopper[$rec_countLEADS] = "$NEW_leads_to_hopper[$NEW_in]"; $lists_to_hopper[$rec_countLEADS] = "$NEW_lists_to_hopper[$NEW_in]"; $gmt_to_hopper[$rec_countLEADS] = "$NEW_gmt_to_hopper[$NEW_in]"; $state_to_hopper[$rec_countLEADS] = "$NEW_state_to_hopper[$NEW_in]"; $phone_to_hopper[$rec_countLEADS] = "$NEW_phone_to_hopper[$NEW_in]"; if ($DB_show_offset) {print "LEAD_ADD: $NEW_leads_to_hopper[$NEW_in] $NEW_phone_to_hopper[$NEW_in]\n";} $rec_countLEADS++; $NEW_in++; $NEW_dec=2; } } if ($REC_rec_countLEADS > $REC_insert_count) { $leads_to_hopper[$rec_countLEADS] = "$REC_leads_to_hopper[$REC_insert_count]"; $lists_to_hopper[$rec_countLEADS] = "$REC_lists_to_hopper[$REC_insert_count]"; $gmt_to_hopper[$rec_countLEADS] = "$REC_gmt_to_hopper[$REC_insert_count]"; $state_to_hopper[$rec_countLEADS] = "$REC_state_to_hopper[$REC_insert_count]"; $phone_to_hopper[$rec_countLEADS] = "$REC_phone_to_hopper[$REC_insert_count]"; $rec_countLEADS++; $REC_insert_count++; } $leads_to_hopper[$rec_countLEADS] = "$record->[0]"; $lists_to_hopper[$rec_countLEADS] = "$record->[1]"; $gmt_to_hopper[$rec_countLEADS] = "$record->[2]"; $state_to_hopper[$rec_countLEADS] = "$record->[4]"; $phone_to_hopper[$rec_countLEADS] = "$record->[3]"; if ($DB_show_offset) {print "LEAD_ADD: $record->[2] $record->[3] $record->[4]\n";} $rec_countLEADS++; } } if ($DB) {print " Adding to hopper: $rec_countLEADS\n";} $event_string = "|$campaign_id[$i]|Added to hopper $rec_countLEADS|"; &event_logger; $h=0; foreach(@leads_to_hopper) { if ($leads_to_hopper[$h] != '0') { $DNClead=0; if ($use_internal_dnc[$i] =~ /Y/) { if ($DB) {print " Doinbg DNC Check: $phone_to_hopper[$h]\n";} $stmtA = "SELECT count(*) from vicidial_dnc where phone_number='$phone_to_hopper[$h]';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_count=0; while ( $record = $iter->each) { $DNClead = "$record->[0]"; } } if ($DNClead != '0') { $stmtA = "UPDATE vicidial_list SET status='DNCL' where lead_id='$leads_to_hopper[$h]';"; $dbhA->query("$stmtA"); if ($DB) {print "Flagging DNC lead: $leads_to_hopper[$h] $phone_to_hopper[$h]\n";} } } if ($DNClead == '0') { $stmtA = "INSERT INTO $vicidial_hopper (lead_id,campaign_id,status,user,list_id,gmt_offset_now,state) values('$leads_to_hopper[$h]','$campaign_id[$i]','READY','','$lists_to_hopper[$h]','$gmt_to_hopper[$h]','$state_to_hopper[$h]');"; $dbhA->query("$stmtA"); } } $h++; } if ($DB) {print " DONE with this campaign\n";} } } $i++; } $dbhA->close; if($DB){print "DONE... Exiting... Goodbye... See you later... Really, I mean it :)\n";} exit; sub event_logger { ### open the log file for writing ### open(Lout, ">>$VDHLOGfile") || die "Can't open $VDHLOGfile: $!\n"; print Lout "$now_date|$event_string|\n"; close(Lout); $event_string=''; }