#!/usr/bin/perl # # agi-VDAD_inbound_calltime_check.agi version 2.14 # # Runs when a call comes in from an inbound call. This script will check the # settings of the defined calltime scheme in VICIDIAL and either send the call # to the after-hours method for the defined IN-GROUP or exit to let the call # continue. This script is also used by Call Menus. # # You need to put lines similar to those below in your extensions.conf file: # ; Below are the parameters needed for the script to be run properly # ; 1. the in-group to take settings from # ; 2. whether to log the call into the vicidial_auto_calls table: # ; - YES - insert the call as status IVR # ; - NO - do not insert call into vac table # ; 3. note to put in the comment_b field when record inserted into the # ; live_inbound_log table, no spaces in this field, use underscore '_' # ; default if not populated is NONE # ; 4. call time scheme override # ; 5. call route after hours override # ; 6. call route value after hours override # ; 7. call route context after hours override # ; 8. vicidial_list query qualification (YES/NO, default is NO) # ; * only works with lead_id-populated calleridname phone calls. # ; This option allows you to specify a SQL fragment used to do a count(*) # ; against the vicidial_list table for the lead and other field values # ; This feature will look for the qualify_sql in the call menu record # ; 9. play sip-silence audio, YES/NO, default is YES # ; # ;inbound calls check calltime: #exten => 1234,1,Answer ; Answer the line #exten => 1234,2,AGI(agi-VDAD_inbound_calltime_check.agi,INBOUND-----YES-----START-----24hours-----EXTENSION-----101-----default-----NO-----YES) #exten => 1234,3,Hangup # # Copyright (C) 2024 Matt Florell LICENSE: AGPLv2 # # changes: # 80525-0144 - First Build # 81015-0305 - Added drop logging # 81015-2009 - Added more logging and NOTE option # 81017-0238 - Fixed duplication bug for vac in multi-entry dialplans # 90504-1555 - Added call time scheme override # 90621-1130 - Fixed issue when no call time is specified # 91122-2353 - Added QueueMetrics logging as IVR INFO entries # 101219-2110 - Added call time overflow # 110525-1347 - Added compatibility for outbound IVR logging # 111229-1716 - Changed call time overflow to look at previous day stop time # 120517-1257 - Added CALLMENU timeout option # 120706-1659 - Added Qualify SQL option # 120719-1411 - Fixed issue with inbound IVR calls not showing up in real-time screen # 120730-0727 - Fixed issue with non-populating phone number # 121124-1414 - Added call times holidays function # 130108-1807 - Changes for Asterisk 1.8 compatibility # 130925-1826 - Added variable filter to prevent DID SQL injection attack # 140126-1141 - Added VMAIL_NO_INST options # 161102-1038 - Fixed QM partition problem # 180213-0935 - Fixed issues with VMAIL_NO_INST timecheck route # 200624-2302 - Added play sip-silence audio option # 201026-1501 - Fix for overwriting short CIDnum # 230118-1728 - Added response logging for manual dial outbound calls # 240227-1154 - Added holiday_method option # $script = 'agi-VDAD_inbound_calltime_check.agi'; ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $hm = "$hour$min"; $hm = ($hm + 0); $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec"; $YMD = "$year-$mon-$mday"; $start_time=$now_date; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $SQLdateBEGIN = $SQLdate; $BDtarget = ($now_date_epoch + 600); ($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); $Byear = ($Byear + 1900); $Bmon++; if ($Bmon < 10) {$Bmon = "0$Bmon";} if ($Bmday < 10) {$Bmday = "0$Bmday";} if ($Bhour < 10) {$Bhour = "0$Bhour";} if ($Bmin < 10) {$Bmin = "0$Bmin";} if ($Bsec < 10) {$Bsec = "0$Bsec";} $last_update_time = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; # default path to astguiclient configuration file: $PATHconf = '/etc/astguiclient.conf'; open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; @conf = ; close(conf); $i=0; foreach(@conf) { $line = $conf[$i]; $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} $i++; } if (!$VARDB_port) {$VARDB_port='3306';} if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} if (!$PRSLOGfile) {$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";} if (!$PRSTESTfile) {$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";} use DBI; use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Asterisk::AGI; $AGI = new Asterisk::AGI; $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { $AGILOG = '0'; @aryA = $sthA->fetchrow_array; $DBagi_output = $aryA[0]; if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} } $sthA->finish(); ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,call_menu_qualify_enabled FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $enable_queuemetrics_logging = $aryA[0]; $queuemetrics_server_ip = $aryA[1]; $queuemetrics_dbname = $aryA[2]; $queuemetrics_login= $aryA[3]; $queuemetrics_pass = $aryA[4]; $queuemetrics_log_id = $aryA[5]; $queuemetrics_eq_prepend = $aryA[6]; $call_menu_qualify_enabled = $aryA[7]; } $sthA->finish(); ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### ### begin parsing run-time options ### if (length($ARGV[0])>1) { if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} $i++; } ### list of command-line array arguments: @ARGV_vars = split(/-----/, $ARGV[0]); $channel_group = $ARGV_vars[0]; $log_to_vac = $ARGV_vars[1]; $note = $ARGV_vars[2]; if (length($note)<1) {$note = 'NONE';} $call_time_override = $ARGV_vars[3]; $route_override = $ARGV_vars[4]; $route_value_override = $ARGV_vars[5]; $route_context_override = $ARGV_vars[6]; $query_qualification = $ARGV_vars[7]; $sip_silence_playback = $ARGV_vars[8]; } $|=1; while() { chomp; last unless length($_); if ($AGILOG) { if (/^agi_(\w+)\:\s+(.*)$/) { $AGI{$1} = $2; } } if (/^agi_context\:\s+(.*)$/) {$context = $1;} if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} if (/^agi_type\:\s+(.*)$/) {$type = $1;} if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} } $callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $outboundIVR=0; $ingroupIVR=0; $lead_id=''; if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) { $stmtA = "SELECT campaign_id,lead_id FROM vicidial_auto_calls where callerid='$calleridname';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $campaign_id = $aryA[0]; $lead_id = $aryA[1]; } else { $lead_id = substr($calleridname, 10, 10); $lead_id = ($lead_id + 0); $callerid =~ s/\D|\'//gi; if (length($callerid)>0) {$phone_number = $callerid;} else {$phone_number = '';} $phone_code='1'; } $sthA->finish(); if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) {$outboundIVR=1;} if ($calleridname =~ /^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) {$ingroupIVR=1;} if (length($phone_number) < 6) { $stmtA = "SELECT phone_number FROM vicidial_list where lead_id='$lead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $phone_number = $aryA[0]; } $sthA->finish(); } $callerid = $calleridname; } else { if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) { $calleridname = $callerid; $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; $calleridname =~ s/\"|\" //gi; } $callerid =~ s/\D|\'//gi; $calleridname =~ s/unknown|\'//gi; if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} if (length($callerid)>0) {$phone_number = $callerid;} else {$phone_number = '';} if (length($calleridname)>0) {$VLcomments = $calleridname;} else {$VLcomments = '';} } if ( (length($callerid)<8) && (length($parked_by) > 6) ) {$callerid = $parked_by;} if (length($pin)>0) {$callerid = $pin;} if ($sip_silence_playback !~ /YES|NO/i) {$sip_silence_playback='YES';} foreach $i (sort keys %AGI) { if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} } if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;} if (length($pin) < 1) {$pin=$inbound_number;} $fronter = $pin; if ($AGILOG) {$agi_string = "+++++ INBOUND CALL VDCL STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;} $VDADphone=''; $VDADphone_code=''; if ($channel =~ /Local/i) { if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;} exit; } ### Grab Server values from the database $cbc=0; $stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,voicemail_dump_exten_no_inst FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $DBvoicemail_dump_exten = $aryA[0]; $DBext_context = $aryA[1]; $DBanswer_transfer_agent = $aryA[2]; $DBSERVER_GMT = $aryA[3]; $DBasterisk_version = $aryA[4]; $DBmax_vicidial_trunks = $aryA[5]; $voicemail_dump_exten_no_inst = $aryA[6]; if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} if ($DBext_context) {$ext_context = $DBext_context;} if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} $cbc++; } $sthA->finish(); if (length($channel_group) > 1) { ### Grab inbound groups values from the database $cbc=0; $stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group FROM vicidial_inbound_groups where group_id = '$channel_group';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $call_time_id = $aryA[0]; $after_hours_action = $aryA[1]; $after_hours_message_filename = $aryA[2]; $after_hours_exten = $aryA[3]; $after_hours_voicemail = $aryA[4]; $welcome_message_filename = $aryA[5]; $moh_context = $aryA[6]; $onhold_prompt_filename = $aryA[7]; $prompt_interval = $aryA[8]; $agent_alert_exten = $aryA[9]; $agent_alert_delay = $aryA[10]; $drop_call_seconds = $aryA[11]; $DROP_TIME = $drop_call_seconds; $drop_action = $aryA[12]; $drop_exten = $aryA[13]; $CAMP_callorder = $aryA[14]; $VDADvoicemail_ext = $aryA[15]; $VDADvoicemail_ext =~ s/\D//gi; $queue_priority = $aryA[16]; $drop_inbound_group = $aryA[17]; $afterhours_xfer_group = $aryA[18]; $cbc++; } $sthA->finish(); } if (length($call_time_override) > 1) { $call_time_id = $call_time_override; } if (length($route_override) > 1) { $after_hours_action = $route_override; } if (length($route_value_override) > 1) { $after_hours_message_filename = $route_value_override; $after_hours_exten = $route_value_override; $after_hours_voicemail = $route_value_override; } if (length($route_context_override) > 1) { $ext_context = $route_context_override; } if ($wday==0) { $daySQL=',ct_sunday_start,ct_sunday_stop'; $yestSQL=',ct_saturday_start,ct_saturday_stop'; } if ($wday==1) { $daySQL=',ct_monday_start,ct_monday_stop'; $yestSQL=',ct_sunday_start,ct_sunday_stop'; } if ($wday==2) { $daySQL=',ct_tuesday_start,ct_tuesday_stop'; $yestSQL=',ct_monday_start,ct_monday_stop'; } if ($wday==3) { $daySQL=',ct_wednesday_start,ct_wednesday_stop'; $yestSQL=',ct_tuesday_start,ct_tuesday_stop'; } if ($wday==4) { $daySQL=',ct_thursday_start,ct_thursday_stop'; $yestSQL=',ct_wednesday_start,ct_wednesday_stop'; } if ($wday==5) { $daySQL=',ct_friday_start,ct_friday_stop'; $yestSQL=',ct_thursday_start,ct_thursday_stop'; } if ($wday==6) { $daySQL=',ct_saturday_start,ct_saturday_stop'; $yestSQL=',ct_friday_start,ct_friday_stop'; } $ct_default_start = '0'; $ct_default_stop = '9999'; ### Grab call_times values from the database $stmtA = "SELECT ct_default_start,ct_default_stop $daySQL $yestSQL,ct_holidays FROM vicidial_call_times where call_time_id = '$call_time_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $ct_default_start = $aryA[0]; $ct_default_stop = $aryA[1]; $ct_day_start = $aryA[2]; $ct_day_stop = $aryA[3]; $ct_yest_start = $aryA[4]; $ct_yest_stop = $aryA[5]; $ct_holidays = $aryA[6]; $sthA->finish(); if ( ($ct_yest_start < 1) && ($ct_yest_stop < 1) ) { $ct_yest_start = $ct_default_start; $ct_yest_stop = $ct_default_stop; } if ( ($ct_day_start > 0) || ($ct_day_stop > 0) ) { $ct_default_start = $ct_day_start; $ct_default_stop = $ct_day_stop; } } $holiday_ADDITION_REVERSE_trigger=0; if (length($ct_holidays) > 2) { $stmtA = "SELECT count(*) from vicidial_call_time_holidays where holiday_date='$YMD' and holiday_status='ACTIVE';"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @aryA = $sthA->fetchrow_array; $holiday_today_count = $aryA[0]; if ($AGILOG) {$agi_string = "Holiday check: |$holiday_today_count|$stmtA|$ct_holidays|"; &agi_output;} $ct_hrs=0; $b=0; if ($holiday_today_count > 0) { @holiday_rules = split(/\|/,$ct_holidays); $ct_hrs = ($#holiday_rules - 0); while($ct_hrs >= $b) { if (length($holiday_rules[$b])>1) { $stmtA = "SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop,default_afterhours_filename_override,holiday_method from vicidial_call_time_holidays where holiday_id='$holiday_rules[$b]' and holiday_status='ACTIVE' and holiday_date='$YMD' order by ct_default_start asc;"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $holiday_id = $aryA[0]; $holiday_date = $aryA[1]; $holiday_name = $aryA[2]; $holiday_method = $aryA[6]; if ($AGILOG) {$agi_string = "Active Holiday found! |$holiday_id|$holiday_date|$holiday_name|$hm|$aryA[3]|$aryA[4]|$aryA[5]|$holiday_method|"; &agi_output;} if ($holiday_method =~ /ADDITION_REVERSE/) { $temp_begin = ($aryA[3] + 0); # ex: 1100 $temp_end = ($aryA[4] + 0); # ex: 2300 if ($AGILOG) {$agi_string = "Holiday ADDITION_REVERSE check: |$holiday_id|$holiday_date|$holiday_name|($temp_begin <= $hm)|$temp_end >= $hm)|$aryA[5]|$holiday_method|"; &agi_output;} if ( ($temp_begin <= $hm) && ($temp_end >= $hm) ) { $after_hours_message_filename = $aryA[5]; $holiday_ADDITION_REVERSE_trigger++; if ($AGILOG) {$agi_string = "Holiday ADDITION_REVERSE match! |$holiday_id|$holiday_ADDITION_REVERSE_trigger|"; &agi_output;} } } else { $ct_default_start = $aryA[3]; $ct_default_stop = $aryA[4]; $after_hours_message_filename = $aryA[5]; } } $sthA->finish(); } $b++; } } } if ($sip_silence_playback =~ /YES/i) { $AGI->stream_file('sip-silence'); $AGI->stream_file('sip-silence'); } ##### BEGIN AFTER HOURS CHECK ##### $ct_stop_overflow=0; # allow for overflow time, past midnight if ($ct_yest_stop > 2400) {$ct_stop_overflow = ($ct_yest_stop - 2400);} if ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) || ($holiday_ADDITION_REVERSE_trigger > 0) ) && ($hm >= $ct_stop_overflow) ) { $VHqueryCID = "VA$CIDdate$hour$min$sec$sec"; if ($outboundIVR > 0) { $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and campaign_id='$campaign_id' and server_ip='$VARserver_ip' order by call_time desc limit 1;"; $affected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- AH VDAC vac record deleted: |$affected_rows|$campaign_id|$callerid|$call_time_id|"; &agi_output;} $stmtA = "INSERT INTO vicidial_outbound_ivr_log (uniqueid,caller_code,event_date,campaign_id,lead_id,menu_id,menu_action) values('$uniqueid','$callerid','$SQLdate','$campaign_id','$lead_id','$context','AFTERHOURSDROP')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VOIL insert: |$affected_rowsL|$uniqueid|$callerid|$campaign_id|$lead_id|$context|"; &agi_output;} } else { $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and uniqueid='$uniqueid' and server_ip='$VARserver_ip' order by call_time desc limit 1;"; $affected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- AH VDAC vac record deleted: |$affected_rows|$uniqueid|$callerid|$call_time_id|"; &agi_output;} $stmtA = "INSERT INTO live_inbound_log (uniqueid,channel,server_ip,caller_id,extension,phone_ext,start_time,comment_a,comment_b,comment_c,comment_d,comment_e) values('$uniqueid','$channel','$VARserver_ip','$callerid','$extension','$phone_number','$SQLdate','$channel_group','$note','AFTERHOURSDROP','$context','$priority')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- AH LIL insert: |$affected_rowsL|$uniqueid|$callerid|$extension|"; &agi_output;} } ### QueueMetrics logging if enabled if ($enable_queuemetrics_logging > 0) { $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';"; if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;} $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); } if ($after_hours_action =~ /EXTENSION|VOICEMAIL|VMAIL_NO_INST|IN_GROUP|CALLMENU/) { if ($after_hours_action =~ /CALLMENU/) { $DROPexten = 's'; $ext_context = "$after_hours_exten"; } if ($after_hours_action =~ /EXTENSION/) { $DROPexten = "$after_hours_exten"; } if ($after_hours_action =~ /VOICEMAIL|VMAIL_NO_INST/) { if ($after_hours_action =~ /VMAIL_NO_INST/) {$voicemail_dump_exten = $voicemail_dump_exten_no_inst;} $DROPexten = "$voicemail_dump_exten$after_hours_voicemail"; } if ($after_hours_action =~ /IN_GROUP/) { # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*" $S='*'; $DROPexten = "90009*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S"; } if (length($DROPexten)>0) { ### if DROP extension is defined then send the dropped call there instead of hangup if ($sip_silence_playback =~ /YES/i) { $AGI->stream_file('sip-silence'); # stop music-on-hold process $AGI->stream_file('sip-silence'); # stop music-on-hold process } sleep(1); if ($AGILOG) {$agi_string = "exiting the VDAD app after hours, transferring call to $DROPexten |$hm|$ct_default_start|$ct_default_stop|$ct_stop_overflow|"; &agi_output;} print "SET CONTEXT $ext_context\n"; $result = ; checkresult($result); print "SET EXTENSION $DROPexten\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); } } if ($after_hours_action =~ /MESSAGE|HANGUP/) { if ($sip_silence_playback =~ /YES/i) { $AGI->stream_file('sip-silence'); $AGI->stream_file('sip-silence'); } $AGI->stream_file("$after_hours_message_filename"); sleep(1); ### insert a NEW record to the vicidial_manager table to hangup the channel $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; $affected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} } $dbhA->disconnect(); exit; } ##### END AFTER HOURS CHECK ##### ##### BEGIN QUALIFY SQL CHECK ##### if ( ($call_menu_qualify_enabled > 0) && ($query_qualification =~ /YES/) && ( ($outboundIVR > 0) || ($ingroupIVR > 0) ) ) { $qualify_count=0; $stmtA = "SELECT qualify_sql FROM vicidial_call_menu where menu_id='$context';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $qualify_sql = $aryA[0]; } $sthA->finish(); if (length($qualify_sql) > 5) { $lead_id = substr($calleridname, 10, 10); $lead_id = ($lead_id + 0); $stmtA = "SELECT count(*) FROM vicidial_list where lead_id='$lead_id' and $qualify_sql;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $qualify_count = $aryA[0]; } $sthA->finish(); if ($AGILOG) {$agi_string = "Exiting the TimeCheck App Qualify SQL |$qualify_count|$lead_id|$context|$calleridname|$stmtA|"; &agi_output;} if ($qualify_count < 1) { if ($sip_silence_playback =~ /YES/i) { $AGI->stream_file('sip-silence'); # stop music-on-hold process $AGI->stream_file('sip-silence'); # stop music-on-hold process } # sleep for one tenth of a second usleep(1*100*1000); if ($AGILOG) {$agi_string = " TimeCheck App Qualify SQL FAIL, transferring call to D |$qualify_count|$lead_id|$context|$calleridname|"; &agi_output;} print "SET CONTEXT $context\n"; $result = ; checkresult($result); print "SET EXTENSION D\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); exit; } } } ##### END QUALIFY SQL CHECK ##### ### insert an IVR record to the vicidial_auto_calls table if ($outboundIVR > 0) { $stmtA = "INSERT INTO vicidial_outbound_ivr_log (uniqueid,caller_code,event_date,campaign_id,lead_id,menu_id,menu_action) values('$uniqueid','$callerid','$SQLdate','$campaign_id','$lead_id','$context','')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VOIL insert: |$affected_rowsL|$uniqueid|$callerid|$campaign_id|$lead_id|$context|"; &agi_output;} $stmtA = "UPDATE vicidial_auto_calls SET last_update_time='$last_update_time',status='IVR' where callerid='$callerid';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsV = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VAC update: |$affected_rowsV|$uniqueid|$callerid|$last_update_time|"; &agi_output;} } else { if ($log_to_vac =~ /YES/) { if ($ingroupIVR > 0) { $stmtA = "UPDATE vicidial_auto_calls SET last_update_time='$last_update_time',status='IVR' where callerid='$callerid';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsV = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VAC update: |$affected_rowsV|$uniqueid|$callerid|$last_update_time|"; &agi_output;} if ($affected_rowsV < 1) { $stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,lead_id,status,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority,last_update_time) values('$VARserver_ip','$channel_group','$lead_id','IVR','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','IVR-0','0','$last_update_time')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsV = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VAC insert: |$affected_rowsV|$uniqueid|$callerid|$extension|$lead_id|"; &agi_output;} } } else { $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and uniqueid='$uniqueid' and server_ip='$VARserver_ip';"; $affected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VDAC vac record deleted: |$affected_rows| $uniqueid|$callerid|"; &agi_output;} $stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,lead_id,status,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority,last_update_time) values('$VARserver_ip','$channel_group','0','IVR','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','IVR-0','$queue_priority','$last_update_time')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsV = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VAC insert: |$affected_rowsV|$uniqueid|$callerid|$extension|"; &agi_output;} } } $stmtA = "INSERT INTO live_inbound_log (uniqueid,channel,server_ip,caller_id,extension,phone_ext,start_time,comment_a,comment_b,comment_d,comment_e) values('$uniqueid','$channel','$VARserver_ip','$callerid','$extension','$phone_number','$SQLdate','$channel_group','$note','$context','$priority')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- LIL insert: |$affected_rowsL|$uniqueid|$callerid|$extension|"; &agi_output;} } ### QueueMetrics logging if enabled if ($enable_queuemetrics_logging > 0) { $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} if ($outboundIVR > 0) {$uniqueid = $caller_id;} $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';"; if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;} $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); } $sthA->finish(); $dbhA->disconnect(); exit; sub checkresult { my ($res) = @_; my $retval; $tests++; chomp $res; if ($res =~ /^200/) { $res =~ /result=(-?\d+)/; if (!length($1)) { # print STDERR "FAIL ($res)\n"; $fail++; } else { # print STDERR "PASS ($1)\n"; $pass++; } } else { # print STDERR "FAIL (unexpected result '$res')\n"; $fail++; } } sub agi_output { if ($AGILOG >=2) { ### open the log file for writing ### open(Lout, ">>$AGILOGfile") || die "Can't open $AGILOGfile: $!\n"; print Lout "$now_date|$script|$agi_string\n"; close(Lout); } ### send to STDERR writing ### if ( ($AGILOG == '1') || ($AGILOG == '3') ) {print STDERR "$now_date|$script|$agi_string\n";} $agi_string=''; }