\n";
echo ""._QXZ("$report_name")." $NWB#agent_status_detail$NWE\n";
echo "";
}
if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
{
echo "";
echo _QXZ("PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
echo " "._QXZ("NOTE: stats taken from shift specified")."\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
if (!is_array($sub_statusesARY)) {$sub_statusesARY=array();}
if ($file_download < 1)
{
$ASCII_text.=_QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME ($db_source)\n";
$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
$GRAPH.=_QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME\n";
$GRAPH.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
}
else
{
$file_output .= _QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME\n";
$file_output .= _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
}
$statuses='-';
$statusesTXT='';
$statusesHEAD='';
$statusesHTML='';
$statusesFILE='';
$statusesARY=array();
$statusesARY[0]='';
$j=0;
$users='-';
$usersARY=array();
$usersARY[0]='';
$user_namesARY=array();
$user_namesARY[0]='';
$k=0;
if ($show_defunct_users)
{
$user_stmt="SELECT distinct '' as full_name, user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by user asc";
}
else
{
$user_stmt="SELECT distinct full_name,vicidial_users.user from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and status is not null $group_SQL $user_group_SQL order by full_name asc";
}
if ($DB) {echo "$user_stmt\n";}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
$q=0;
while($q0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
}
else
{
$full_name_val=$user_row[1];
}
}
else
{
$full_name_val=$user_row[0];
}
$full_name[$q] = $full_name_val;
$user[$q] = $user_row[1];
if (!preg_match("/\-$user[$q]\-/i", $users))
{
$users .= "$user[$q]-";
$usersARY[$k] = $user[$q];
$user_namesARY[$k] = $full_name[$q];
$k++;
}
$q++;
}
if ($show_defunct_users)
{
$status_stmt="SELECT distinct status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by status";
}
else
{
$status_stmt="SELECT distinct status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user $group_SQL $user_group_SQL order by status";
}
if ($DB) {echo "$status_stmt\n";}
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$q=0;
$calls=array();
$full_name=array();
$user=array();
$status=array();
$status_rows_to_print=0; $sub_status_count=0;
while($status_row=mysqli_fetch_row($status_rslt))
{
$current_status=$status_row[0];
if ($show_defunct_users)
{
$stmt="SELECT count(*) as calls,'' as full_name,user,status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
}
else
{
$stmt="SELECT count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$status_rows_to_print = mysqli_num_rows($rslt);
$rows_to_print+=$status_rows_to_print;
$i=0;
while ($i < $status_rows_to_print)
{
$row=mysqli_fetch_row($rslt);
if ($show_defunct_users)
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[2]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
}
else
{
$full_name_val=$row[2];
}
}
else
{
$full_name_val=$row[1];
}
if ( ($row[0] > 0) and (strlen($row[2]) > 0) and (strlen($row[3]) > 0) and (!preg_match("/NULL/i",$row[3])))
{
$calls[$q] = $row[0];
$full_name[$q] = $full_name_val;
$user[$q] = $row[2];
$status[$q] = $row[3];
if ( (!preg_match("/-$status[$q]-/i", $statuses)) and (strlen($status[$q])>0) )
{
$statusesTXT = sprintf("%8s", $status[$q]);
$statusesHEAD .= "----------+";
$statusesHTML .= " $statusesTXT |";
$statusesFILE .= "$statusesTXT,";
$statuses .= "$status[$q]-";
$statusesARY[$j] = $status[$q];
$sub_statusesARY[$sub_status_count] = $status[$q];
$sub_status_count++;
$max_varname="max_".$status[$q];
$$max_varname=1;
$j++;
}
if (!preg_match("/\-$user[$q]\-/i", $users))
{
$users .= "$user[$q]-";
$usersARY[$k] = $user[$q];
$user_namesARY[$k] = $full_name[$q];
$k++;
}
}
$i++;
$q++;
}
}
if ($file_download < 1)
{
$ASCII_text.=_QXZ("CALLS STATS BREAKDOWN").":\n";
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
$ASCII_text.="| "._QXZ("USER NAME", 9)." | "._QXZ("ID", 2)." | "._QXZ("CALLS", 5)." | "._QXZ("CIcalls", 7)."| DNC/CI%|$statusesHTML\n";
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
}
else
{
$file_output .= _QXZ("USER").","._QXZ("ID").","._QXZ("CALLS").","._QXZ("CIcalls").",DNC-CI%,$statusesFILE\n";
}
### BEGIN loop through each user ###
$m=0;
$CIScountTOT=0;
$DNCcountTOT=0;
$graph_stats=array();
$TOPsort=array();
$TOPsortTALLY=array();
$TOPsorted_output=array();
$TOPsorted_outputFILE=array();
$max_calls=1;
$max_cicalls=1;
$max_dncci=1;
while ($m < $k)
{
$Suser=$usersARY[$m];
$Sfull_name=$user_namesARY[$m];
$Scalls=0;
$SstatusesHTML='';
$SstatusesFILE='';
$CIScount=0;
$DNCcount=0;
### BEGIN loop through each status ###
$n=0;
while ($n < $j)
{
$Sstatus=$statusesARY[$n];
$SstatusTXT='';
$varname=$Sstatus."_graph";
$$varname=$graph_header."| $Sstatus | ";
$max_varname="max_".$Sstatus;
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
{
$Scalls = ($Scalls + $calls[$i]);
if (preg_match("/\|$status[$i]\|/i",$customer_interactive_statuses))
{
$CIScount = ($CIScount + $calls[$i]);
$CIScountTOT = ($CIScountTOT + $calls[$i]);
}
if (preg_match("/DNC/i", $status[$i]))
{
$DNCcount = ($DNCcount + $calls[$i]);
$DNCcountTOT = ($DNCcountTOT + $calls[$i]);
}
if ($calls[$i]>$$max_varname) {$$max_varname=$calls[$i];}
$graph_stats[$m][(4+$n)]=$calls[$i];
$SstatusTXT = sprintf("%8s", $calls[$i]);
$SstatusesHTML .= " $SstatusTXT |";
$SstatusesFILE .= "$SstatusTXT,";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$graph_stats[$m][(4+$n)]=0;
$SstatusesHTML .= " 0 |";
$SstatusesFILE .= "0,";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
$TOTcalls=($TOTcalls + $Scalls);
$RAWuser = $Suser;
$RAWcalls = $Scalls;
$RAWcis = $CIScount;
$Scalls = sprintf("%6s", $Scalls);
$CIScount = sprintf("%6s", $CIScount);
if ($file_download<1)
{
if ($non_latin < 1)
{
$Sfull_name= sprintf("%-25s", $Sfull_name);
while(strlen($Sfull_name)>25) {$Sfull_name = substr("$Sfull_name", 0, -1);}
$Suser = sprintf("%-8s", $Suser);
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
}
else
{
$Sfull_name= sprintf("%-75s", $Sfull_name);
while(mb_strlen($Sfull_name,'utf-8')>25) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
$Suser = sprintf("%-24s", $Suser);
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
}
}
$DNCcountPCTs = ( MathZDC($DNCcount, $CIScount) * 100);
$RAWdncPCT = $DNCcountPCTs;
# $DNCcountPCTs = round($DNCcountPCTs,2);
$DNCcountPCTs = round($DNCcountPCTs);
$rawDNCcountPCTs = $DNCcountPCTs;
# $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
$DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
if (trim($Scalls)>$max_calls) {$max_calls=trim($Scalls);}
if (trim($CIScount)>$max_cicalls) {$max_cicalls=trim($CIScount);}
if (trim($DNCcountPCTs)>$max_dncci) {$max_dncci=trim($DNCcountPCTs);}
$graph_stats[$m][1]=trim("$Scalls");
$graph_stats[$m][2]=trim("$CIScount");
$graph_stats[$m][3]=trim("$DNCcountPCTs");
if ($file_download < 1)
{
$Toutput = "| $Sfull_name | $Suser | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
$graph_stats[$m][0]=trim("$user_namesARY[$m] - $usersARY[$m]");
}
else
{
$fileToutput = "$Sfull_name,$RAWuser,$RAWcalls,$RAWcis,$rawDNCcountPCTs%,$SstatusesFILE\n";
}
$TOPsorted_output[$m] = $Toutput;
$TOPsorted_outputFILE[$m] = $fileToutput;
if ($stage == 'ID')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'LEADS')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'TIME')
{
$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$Stime;
}
if ($stage == 'CI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcis;
}
if ($stage == 'DNCCI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWdncPCT;
}
if (!preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
if ($file_download < 1)
{$ASCII_text.="$Toutput";}
else
{$file_output .= "$fileToutput";}
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
$m++;
}
### END loop through each user ###
$TOT_AGENTS = sprintf("%4s", $m);
### BEGIN sort through output to display properly ###
if (preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
{
if (preg_match('/ID/',$stage))
{sort($TOPsort, SORT_NUMERIC);}
if (preg_match('/TIME|LEADS|CI|DNCCI/',$stage))
{rsort($TOPsort, SORT_NUMERIC);}
$m=0;
$sort_order=array();
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
if ($file_download < 1)
{$ASCII_text.="$TOPsorted_output[$i]";}
else
{$file_output .= "$TOPsorted_outputFILE[$i]";}
$m++;
}
}
### END sort through output to display properly ###
###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$statusesARY[$n];
$SUMstatusTXT='';
$total_var=$Sstatus."_total";
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ($Sstatus=="$status[$i]")
{
$Scalls = ($Scalls + $calls[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTML .= " 0 |";
$$total_var="0";
}
else
{
$SUMstatusTXT = sprintf("%8s", $Scalls);
$SUMstatusesHTML .= " $SUMstatusTXT |";
$SUMstatusesFILE .= "$SUMstatusTXT,";
$$total_var=$Scalls;
}
$n++;
}
### END loop through each status ###
$TOTcalls = sprintf("%7s", $TOTcalls);
$CIScountTOT = sprintf("%7s", $CIScountTOT);
$DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
$DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
#$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = round($DNCcountPCT);
#$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
$DNCcountPCT = sprintf("%6s", $DNCcountPCT);
if ($file_download < 1)
{
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
$ASCII_text.="| "._QXZ("TOTALS", 6)." "._QXZ("AGENTS", 6).":$TOT_AGENTS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
$ASCII_text.="+--------------------------------------+--------+--------+--------+$statusesHEAD\n";
$ASCII_text.="\n\n";
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
$multigraph_text="";
$graph_id++;
$graph_array=array("ASD_CALLSdata|1|CALLS|integer|", "ASD_CICALLSdata|2|CI/CALLS|integer|", "ASD_DNCCIdata|3|DNC/CI|percent|");
for ($e=0; $e"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." \n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" "._QXZ("TOTAL").": $current_graph_total\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title=_QXZ("AGENT STATUS DETAIL REPORT");
include("graphcanvas.inc");
echo $HTML_graph_head;
$GRAPH.=$graphCanvas;
}
else
{
$file_output .= _QXZ("TOTALS").",$TOT_AGENTS,$TOTcalls,$CIScountTOT,$DNCcountPCT%,$SUMstatusesFILE\n";
}
}
if ($file_download > 0)
{
$FILE_TIME = date("Ymd-His");
$CSVfilename = "AGENT_STATUS$US$FILE_TIME.csv";
// We'll be outputting a TXT file
header('Content-type: application/octet-stream');
// It will be called LIST_101_20090209-121212.txt
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
header('Expires: 0');
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
header('Pragma: public');
ob_clean();
flush();
echo "$file_output";
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
}
$JS_onload.="}\n";
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
$JS_text.="\n";
echo "";
if ($report_display_type=="HTML")
{
echo $GRAPH.$JS_text;
}
else
{
echo $ASCII_text;
}
echo "\n";
if (!$report_display_type || $report_display_type=="TEXT")
{
echo "