#!/usr/bin/perl # # AST_VDauto_dial.pl version 0.11 # # DESCRIPTION: # uses Net::MySQL to place auto_dial calls on the VICIDIAL dialer system # # SUMMARY: # This program was designed for people using the Asterisk PBX with VICIDIAL # # For the client to use VICIDIAL, this program must be in the cron constantly # # For this program to work you need to have the "asterisk" MySQL database # created and create the tables listed in the CONF_MySQL.txt file, also make sure # that the machine running this program has read/write/update/delete access # to that database # # It is recommended that you run this program on the local Asterisk machine # # This script is to run perpetually querying every second to place new phone # calls from the vicidial_hopper based upon how many available agents there are # and the value of the auto_dial_level setting in the campaign screen of the # admin web page # # It is good practice to keep this program running by placing the associated # KEEPALIVE script running every minute to ensure this program is always running # # Copyright (C) 2006 Matt Florell LICENSE: GPLv2 # # changes: # 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds # 50317-0954 - Added duplicate check per cycle to account for DB lockups # 50322-1302 - Added campaign custom callerid feature # 50324-1353 - Added optional variable to record ring time thru separate diap prefix # 50606-2308 - Added code to ensure no calls placed out on inactive campaign # 50617-1248 - Added code to place LOGOUT entry in auto-paused user logs # 50620-1349 - Added custom vdad transfer AGI extension per campaign # 50810-1610 - Added database server variable definitions lookup # 50810-1630 - Added max_vicidial_trunks server limiter on active lines # 50812-0957 - corrected max_trunks logic, added update of server every 25 sec # 60120-1522 - corrected time error for hour variable, caused agi problems # 60427-1223 - Fixed Blended in/out CLOSER campaign issue # 60608-1134 - Altered vac table field of call_type for IN OUT distinction # 60612-1324 - Altered dead call section to accept BUSY detection from VD_hangup # - Altered dead call section to accept DISCONNECT detection from VD_hangup # 60614-1142 - Added code to work with recycled leads, multi called_since_last_reset values # - Removed gmt lead validation because it is already done by VDhopper # ### begin parsing run-time options ### if (length($ARGV[0])>1) { $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; $i++; } if ($args =~ /--help/i) { print "allowed run time options:\n [-t] = test\n [-debug] = verbose debug messages\n [--delay=XXX] = delay of XXX seconds per loop, default 2.5 seconds\n\n"; } else { if ($args =~ /--delay=/i) { @data_in = split(/--delay=/,$args); $loop_delay = $data_in[1]; print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n"; $loop_delay = ($loop_delay * 1000); } else { $loop_delay = '2500'; } if ($args =~ /-debug/i) { $DB=1; # Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute } if ($args =~ /-t/i) { $TEST=1; $T=1; } } } else { print "no command line options set\n"; $loop_delay = '2500'; $DB=1; } ### end parsing run-time options ### # constants $US='__'; $MT[0]=''; $RECcount=''; ### leave blank for no REC count $RECprefix='7'; ### leave blank for no REC prefix ### Make sure this file is in a libs path or put the absolute path to it require("/home/cron/AST_SERVER_conf.pl"); # local configuration file if (!$DB_port) {$DB_port='3306';} &get_time_now; # update time/date variables $event_string='PROGRAM STARTED||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||'; &event_logger; # writes to the log and if debug flag is set prints to STDOUT use lib './lib', '../lib'; use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Net::MySQL; ### connect to MySQL database defined in the AST_SERVER_conf.pl file my $dbhA = Net::MySQL->new(hostname => "$DB_server", database => "$DB_database", user => "$DB_user", password => "$DB_pass", port => "$DB_port") or die "Couldn't connect to database: $DB_server - $DB_database\n"; ### Grab Server values from the database $stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $DBtelnet_host = "$record->[0]"; $DBtelnet_port = "$record->[1]"; $DBASTmgrUSERNAME = "$record->[2]"; $DBASTmgrSECRET = "$record->[3]"; $DBASTmgrUSERNAMEupdate = "$record->[4]"; $DBASTmgrUSERNAMElisten = "$record->[5]"; $DBASTmgrUSERNAMEsend = "$record->[6]"; $DBmax_vicidial_trunks = "$record->[7]"; $DBanswer_transfer_agent= "$record->[8]"; $DBSERVER_GMT = "$record->[9]"; $DBext_context = "$record->[10]"; if ($DBtelnet_host) {$telnet_host = $DBtelnet_host;} if ($DBtelnet_port) {$telnet_port = $DBtelnet_port;} if ($DBASTmgrUSERNAME) {$ASTmgrUSERNAME = $DBASTmgrUSERNAME;} if ($DBASTmgrSECRET) {$ASTmgrSECRET = $DBASTmgrSECRET;} if ($DBASTmgrUSERNAMEupdate) {$ASTmgrUSERNAMEupdate = $DBASTmgrUSERNAMEupdate;} if ($DBASTmgrUSERNAMElisten) {$ASTmgrUSERNAMElisten = $DBASTmgrUSERNAMElisten;} if ($DBASTmgrUSERNAMEsend) {$ASTmgrUSERNAMEsend = $DBASTmgrUSERNAMEsend;} if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBext_context) {$ext_context = $DBext_context;} } } $event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|'; &event_logger; $one_day_interval = 12; # 1 month loops for one year while($one_day_interval > 0) { $endless_loop=5760000; # 30 days minutes at XXX seconds per loop while($endless_loop > 0) { &get_time_now; ############################################################################### ###### first figure out how many calls should be placed for each campaign per server ############################################################################### @DBlive_user=@MT; @DBlive_server_ip=@MT; @DBlive_campaign=@MT; @DBlive_conf_exten=@MT; @DBcampaigns=@MT; @DBIPaddress=@MT; @DBIPcampaign=@MT; @DBIPactive=@MT; @DBIPvdadexten=@MT; @DBIPcount=@MT; @DBIPadlevel=@MT; @DBIPdialtimeout=@MT; @DBIPdialprefix=@MT; @DBIPcampaigncid=@MT; @DBIPexistcalls=@MT; @DBIPgoalcalls=@MT; @DBIPmakecalls=@MT; @DBIPclosercamp=@MT; $active_line_counter=0; $user_counter=0; $user_campaigns = '|'; $user_campaigns_counter = 0; $user_campaignIP = '|'; $user_CIPct = 0; ##### Get a listing of the users that are active and ready to take calls ##### Also get a listing of the campaigns and campaigns/serverIP that will be used $dbhA->query("SELECT user,server_ip,campaign_id,conf_exten FROM vicidial_live_agents where status IN('READY','QUEUE','INCALL','DONE') and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $DBlive_user[$user_counter] = "$record->[0]"; $DBlive_server_ip[$user_counter] = "$record->[1]"; $DBlive_campaign[$user_counter] = "$record->[2]"; $DBlive_conf_exten[$user_counter] = "$record->[3]"; if ($user_campaigns !~ /\|$DBlive_campaign[$user_counter]\|/i) { $user_campaigns .= "$DBlive_campaign[$user_counter]|"; $DBcampaigns[$user_campaigns_counter] = $DBlive_campaign[$user_counter]; $user_campaigns_counter++; } if ($user_campaignIP !~ /\|$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]\|/i) { $user_campaignIP .= "$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]|"; $DBIPcampaign[$user_CIPct] = "$DBlive_campaign[$user_counter]"; $DBIPaddress[$user_CIPct] = "$DBlive_server_ip[$user_counter]"; $user_CIPct++; } $user_counter++; } } $event_string="LIVE AGENTS LOGGED IN: $user_counter"; &event_logger; $user_CIPct = 0; foreach(@DBIPcampaign) { $user_counter=0; foreach(@DBlive_campaign) { if ( ($DBlive_campaign[$user_counter] =~ /$DBIPcampaign[$user_CIPct]/i) && ($DBlive_server_ip[$user_counter] =~ /$DBIPaddress[$user_CIPct]/i) ) { $DBIPcount[$user_CIPct]++ } $user_counter++; } ### grab the dial_level and multiply by active agents to get your goalcalls $DBIPadlevel[$user_CIPct]=0; $dbhA->query("SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $DBIPadlevel[$user_CIPct] = "$record->[0]"; $DBIPcalltime[$user_CIPct] = "$record->[1]"; $DBIPdialtimeout[$user_CIPct] = "$record->[2]"; $DBIPdialprefix[$user_CIPct] = "$record->[3]"; $DBIPcampaigncid[$user_CIPct] = "$record->[4]"; $DBIPactive[$user_CIPct] = "$record->[5]"; $DBIPvdadexten[$user_CIPct] = "$record->[6]"; $DBIPclosercamp[$user_CIPct] = "$record->[7]"; } } $DBIPgoalcalls[$user_CIPct] = ($DBIPadlevel[$user_CIPct] * $DBIPcount[$user_CIPct]); if ($DBIPactive[$user_CIPct] =~ /N/) {$DBIPgoalcalls[$user_CIPct] = 0;} $DBIPgoalcalls[$user_CIPct] = sprintf("%.0f", $DBIPgoalcalls[$user_CIPct]); $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: agents: $DBIPcount[$user_CIPct] dial_level: $DBIPadlevel[$user_CIPct]"; &event_logger; $active_line_counter=0; $active_line_goal=0; ### see how many total VDAD calls are going on right now for max limiter $dbhA->query("SELECT count(*) FROM vicidial_auto_calls where server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER');"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $active_line_counter = "$record->[0]"; } } ### see how many calls are alrady active per campaign per server and ### subtract that number from goalcalls to determine how many new ### calls need to be placed in this loop if ($DBIPcampaign[$user_CIPct] =~ /CLOSER/) { if (length($DBIPclosercamp[$user_CIPct]) > 2) { $DBIPclosercamp[$user_CIPct] =~ s/^ | -$//gi; $DBIPclosercamp[$user_CIPct] =~ s/ /','/gi; $DBIPclosercamp[$user_CIPct] = "'$DBIPclosercamp[$user_CIPct]'"; } else {$DBIPclosercamp[$user_CIPct]=''} $campaign_query = "( (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) or (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type='OUT') )"; } else {$campaign_query = "(campaign_id='$DBIPcampaign[$user_CIPct]' and call_type='OUT')";} $dbhA->query("SELECT count(*) FROM vicidial_auto_calls where $campaign_query and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $DBIPexistcalls[$user_CIPct] = "$record->[0]"; } } $DBIPmakecalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]); $MVT_msg = ''; $active_line_goal = ($active_line_counter + $DBIPmakecalls[$user_CIPct]); if ($active_line_goal > $max_vicidial_trunks) { $MVT_msg = "MVT override: $max_vicidial_trunks"; $DBIPmakecalls[$user_CIPct] = ($max_vicidial_trunks - $active_line_counter); } $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: Calls to place: $DBIPmakecalls[$user_CIPct] ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]) $MVT_msg"; &event_logger; $user_CIPct++; } ############################################################################### ###### second lookup leads and place calls for each campaign/server_ip ###### go one lead at a time and place the call by inserting a record into vicidial_manager ############################################################################### $user_CIPct = 0; foreach(@DBIPcampaign) { $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: CALLING"; &event_logger; $call_CMPIPct=0; $lead_id_call_list='|'; my $UDaffected_rows=0; if ($call_CMPIPct < $DBIPmakecalls[$user_CIPct]) { $stmtA = "UPDATE vicidial_hopper set status='QUEUE', user='VDAD_$server_ip' where campaign_id='$DBIPcampaign[$user_CIPct]' and status='READY' order by hopper_id LIMIT $DBIPmakecalls[$user_CIPct]"; print "|$stmtA|\n"; $dbhA->query("$stmtA"); my $UDaffected_rows = $dbhA->get_affected_rows_length; print "hopper rows updated to QUEUE: |$UDaffected_rows|\n"; if ($UDaffected_rows) { $lead_id=''; $phone_code=''; $phone_number=''; $called_count=''; while ($call_CMPIPct < $UDaffected_rows) { $stmtA = "SELECT lead_id FROM vicidial_hopper where campaign_id='$DBIPcampaign[$user_CIPct]' and status='QUEUE' and user='VDAD_$server_ip' LIMIT 1"; print "|$stmtA|\n"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $lead_id = "$record->[0]"; } } if ($lead_id_call_list =~ /\|$lead_id\|/) { print "!!!!!!!!!!!!!!!!duplicate lead_id for this run: |$lead_id| $lead_id_call_list\n"; open(DUPout, ">>/home/cron/VDAD_DUPLICATE.$file_date") || die "Can't open /home/cron/VDAD_DUPLICATE.$file_date: $!\n"; print DUPout "$now_date-----$lead_id_call_list-----$lead_id\n"; close(DUPout); } else { $stmtA = "UPDATE vicidial_hopper set status='INCALL' where lead_id='$lead_id'"; print "|$stmtA|\n"; $dbhA->query("$stmtA"); my $UQaffected_rows = $dbhA->get_affected_rows_length; print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n"; $stmtA = "SELECT * FROM vicidial_list where lead_id='$lead_id';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $gmt_offset_now = "$record->[8]"; $called_since_last_reset = "$record->[9]"; $phone_code = "$record->[10]"; $phone_number = "$record->[11]"; $called_count = "$record->[30]"; $rec_countCUSTDATA++; } } if ($rec_countCUSTDATA) { ### update called_count $called_count++; if ($called_since_last_reset =~ /^Y/) { if ($called_since_last_reset =~ /^Y$/) {$CSLR = 'Y1';} else { $called_since_last_reset =~ s/^Y//gi; $called_since_last_reset++; $CSLR = "Y$called_since_last_reset"; } } else {$CSLR = 'Y';} $stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR', called_count='$called_count',user='VDAD' where lead_id='$lead_id'"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $CCID_on=0; $CCID=''; $local_DEF = 'Local/'; $local_AMP = '@'; $Local_out_prefix = '9'; $Local_dial_timeout = '60'; if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];} $Local_dial_timeout = ($Local_dial_timeout * 1000); if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";} if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";} else {$VDAD_dial_exten = "$answer_transfer_agent";} if (length($DBIPcampaigncid[$user_CIPct]) > 6) {$CCID = "$DBIPcampaigncid[$user_CIPct]"; $CCID_on++;} if ($DBIPdialprefix[$user_CIPct] =~ /x/i) {$Local_out_prefix = '';} if ($RECcount) { if ( (length($RECprefix)>0) && ($called_count < $RECcount) ) {$Local_out_prefix .= "$RECprefix";} } $PADlead_id = sprintf("%09s", $lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);} $lead_id_call_list .= "$lead_id|"; ### use manager middleware-app to connect the next call to the meetme room # VmmddhhmmssLLLLLLLLL $VqueryCID = "V$CIDdate$PADlead_id"; if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";} else {$CIDstring = "$VqueryCID";} ### insert a NEW record to the vicidial_manager table to be processed $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$DBIPaddress[$user_CIPct]','','Originate','$VqueryCID','Exten: $VDAD_dial_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','')"; $dbhA->query($stmtA); $event_string = "| number call dialed|$DBIPcampaign[$user_CIPct]|$VqueryCID|$stmtA|$gmt_offset_now|"; &event_logger; ### insert a SENT record to the vicidial_auto_calls table $stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$DBIPaddress[$user_CIPct]','$DBIPcampaign[$user_CIPct]','SENT','$lead_id','$VqueryCID','$phone_code','$phone_number','$SQLdate','OUT')"; $dbhA->query($stmtA); ### sleep for a tenth of a second to not flood the server with new calls usleep(1*100*1000); } } $call_CMPIPct++; } } } $user_CIPct++; } &get_time_now; ############################################################################### ###### third we will grab the callerids of the vicidial_auto_calls records and check for dead calls ###### we also check to make sure that it isn't a call that has been transferred, ###### if it has been we need to leave the vicidial_list status alone ############################################################################### @KLcallerid = @MT; @KLserver_ip = @MT; @KLchannel = @MT; $kill_vac=0; $stmtA = "SELECT callerid,server_ip,channel,uniqueid FROM vicidial_auto_calls where server_ip='$server_ip' order by call_time;"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $KLcallerid[$kill_vac] = "$record->[0]"; $KLserver_ip[$kill_vac] = "$record->[1]"; $KLchannel[$kill_vac] = "$record->[2]"; $KLuniqueid[$kill_vac] = "$record->[3]"; $kill_vac++; } } $kill_vac=0; foreach(@KLcallerid) { if (length($KLserver_ip[$kill_vac]) > 7) { $end_epoch=0; $CLuniqueid=''; $stmtA = "SELECT end_epoch,uniqueid FROM call_log where caller_code='$KLcallerid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $end_epoch = "$record->[0]"; $CLuniqueid = "$record->[1]"; } } if ( (length($KLuniqueid[$kill_vac]) > 15) && (length($CLuniqueid) < 15) ) { $stmtA = "SELECT end_epoch,uniqueid FROM call_log where uniqueid='$KLuniqueid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $end_epoch = "$record->[0]"; $CLuniqueid = "$record->[1]"; } } } if ($end_epoch > 1000) { $CLlead_id=''; $auto_call_id=''; $CLstatus=''; $CLcampaign_id=''; $CLphone_number=''; $CLphone_code=''; $stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code FROM vicidial_auto_calls where callerid='$KLcallerid[$kill_vac]'"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $auto_call_id = "$record->[0]"; $CLlead_id = "$record->[1]"; $CLphone_number = "$record->[2]"; $CLstatus = "$record->[3]"; $CLcampaign_id = "$record->[4]"; $CLphone_code = "$record->[5]"; } } $stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'"; # $stmtA = "UPDATE vicidial_auto_calls set status='PAUSED' where callerid='$KLcallerid[$kill_vac]'"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| dead call vac deleted|$auto_call_id|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|"; &event_logger; if ($CLstatus !~ /XFER|CLOSER/) { if ($CLstatus =~ /BUSY/) {$CLnew_status = 'B';} else { if ($CLstatus =~ /DISCONNECT/) {$CLnew_status = 'DC';} else {$CLnew_status = 'NA';} } if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';} else { $end_epoch = ($now_date_epoch + 1); $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','VDAD','N','1','$end_epoch')"; if($M){print STDERR "\n|$stmtA|\n";} $dbhA->query($stmtA); $event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|"; &event_logger; } $stmtA = "UPDATE vicidial_list set status='$CLnew_status' where lead_id='$CLlead_id'"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| dead call vac lead marked $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| dead call vla agent PAUSED $affected_rows|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; } else { $event_string = "| dead call vac XFERd do nothing|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; } } } $kill_vac++; } ### pause agents that have disconnected or closed their apps over 30 seconds ago $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED')"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| lagged call vla agent PAUSED $affected_rows|$PDtsSQLdate|$BDtsSQLdate|$tsSQLdate|"; &event_logger; if ($affected_rows > 0) { @VALOuser=@MT; @VALOcampaign=@MT; @VALOtimelog=@MT; @VALOextension=@MT; $logcount=0; $stmtA = "SELECT user,campaign_id,last_update_time,extension FROM vicidial_live_agents where server_ip='$server_ip' and status = 'PAUSED' and random_id='10' order by last_update_time desc limit $affected_rows"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; $rec_countCUSTDATA=0; while ( $record = $iter->each) { $VALOuser[$logcount] = "$record->[0]"; $VALOcampaign[$logcount] = "$record->[1]"; $VALOtimelog[$logcount] = "$record->[2]"; $VALOextension[$logcount] = "$record->[3]"; $logcount++; } } $logrun=0; foreach(@VALOuser) { $stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch) values('$VALOuser[$logrun]','LOGOUT','$VALOcampaign[$logrun]','$SQLdate','$now_date_epoch');"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| lagged agent LOGOUT entry inserted $VALOuser[$logrun]|$VALOcampaign[$logrun]|$VALOextension[$logcount]|"; &event_logger; $logrun++; } } ### delete call records that are SENT for over 3 minutes $stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE')"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| lagged call vac agent DELETED $affected_rows|$XDSQLdate|"; &event_logger; ############################################################################### ###### last, wait for a little bit and repeat the loop ############################################################################### ### sleep for 2 and a half seconds before beginning the loop again usleep(1*$loop_delay*1000); $endless_loop--; if($DB){print STDERR "\nloop counter: |$endless_loop|\n";} ### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program if (-e '/home/cron/VDAD.kill') { unlink('/home/cron/VDAD.kill'); $endless_loop=0; $one_day_interval=0; print "\nPROCESS KILLED MANUALLY... EXITING\n\n" } if ($endless_loop =~ /0$/) # run every ten cycles (about 25 seconds) { ### delete call records that are LIVE for over 10 minutes $stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER')"; $dbhA->query("$stmtA"); my $affected_rows = $dbhA->get_affected_rows_length; $event_string = "| lagged call vac agent DELETED $affected_rows|$TDSQLdate|LIVE|"; &event_logger; ### Grab Server values from the database in case they've changed $stmtA = "SELECT max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';"; $dbhA->query("$stmtA"); if ($dbhA->has_selected_record) { $iter=$dbhA->create_record_iterator; while ( $record = $iter->each) { $DBmax_vicidial_trunks = "$record->[0]"; $DBanswer_transfer_agent= "$record->[1]"; $DBSERVER_GMT = "$record->[2]"; $DBext_context = "$record->[3]"; if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBext_context) {$ext_context = $DBext_context;} } } $event_string = "| updating server parameters $max_vicidial_trunks|$answer_transfer_agent|$SERVER_GMT|$ext_context|"; &event_logger; &get_time_now; #@psoutput = `/bin/ps -f --no-headers -A`; @psoutput = `/bin/ps -o "%p %a" --no-headers -A`; $running_listen = 0; $i=0; foreach (@psoutput) { chomp($psoutput[$i]); @psline = split(/\/usr\/bin\/perl /,$psoutput[$i]); if ($psline[1] =~ /AST_manager_li/) {$running_listen++;} $i++; } if (!$running_listen) { $endless_loop=0; $one_day_interval=0; print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n"; } if($DB){print "checking to see if listener is dead |$running_listen|\n";} } $bad_grabber_counter=0; } if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";} $event_string='HANGING UP|'; &event_logger; $one_day_interval--; } $event_string='CLOSING DB CONNECTION|'; &event_logger; $dbhA->close; if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";} exit; sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes { $secX = time(); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX); $LOCAL_GMT_OFF = $SERVER_GMT; $LOCAL_GMT_OFF_STD = $SERVER_GMT; if ($isdst) {$LOCAL_GMT_OFF++;} $GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600)); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now); if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";} ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $file_date = "$year-$mon-$mday"; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $BDtarget = ($secX - 10); ($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); $Byear = ($Byear + 1900); $Bmon++; if ($Bmon < 10) {$Bmon = "0$Bmon";} if ($Bmday < 10) {$Bmday = "0$Bmday";} if ($Bhour < 10) {$Bhour = "0$Bhour";} if ($Bmin < 10) {$Bmin = "0$Bmin";} if ($Bsec < 10) {$Bsec = "0$Bsec";} $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; $PDtarget = ($secX - 30); ($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget); $Pyear = ($Pyear + 1900); $Pmon++; if ($Pmon < 10) {$Pmon = "0$Pmon";} if ($Pmday < 10) {$Pmday = "0$Pmday";} if ($Phour < 10) {$Phour = "0$Phour";} if ($Pmin < 10) {$Pmin = "0$Pmin";} if ($Psec < 10) {$Psec = "0$Psec";} $PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec"; $XDtarget = ($secX - 120); ($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget); $Xyear = ($Xyear + 1900); $Xmon++; if ($Xmon < 10) {$Xmon = "0$Xmon";} if ($Xmday < 10) {$Xmday = "0$Xmday";} if ($Xhour < 10) {$Xhour = "0$Xhour";} if ($Xmin < 10) {$Xmin = "0$Xmin";} if ($Xsec < 10) {$Xsec = "0$Xsec";} $XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec"; $TDtarget = ($secX - 600); ($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget); $Tyear = ($Tyear + 1900); $Tmon++; if ($Tmon < 10) {$Tmon = "0$Tmon";} if ($Tmday < 10) {$Tmday = "0$Tmday";} if ($Thour < 10) {$Thour = "0$Thour";} if ($Tmin < 10) {$Tmin = "0$Tmin";} if ($Tsec < 10) {$Tsec = "0$Tsec";} $TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec"; } sub event_logger { if ($DB) {print "$now_date|$event_string|\n";} ### open the log file for writing ### open(Lout, ">>$VDADLOGfile") || die "Can't open $VDADLOGfile: $!\n"; print Lout "$now_date|$event_string|\n"; close(Lout); $event_string=''; }