| ";
if ($DB > 0)
{
$MAIN.=" \n"; $MAIN.="$group_ct|$group_string|$group_SQL\n"; $MAIN.=" \n"; $MAIN.="$shift|$query_date|$end_date\n"; $MAIN.=" \n"; } $MAIN.="\n\n"; $MAIN.=" \n\n";
}
if ($group_ct < 1)
{
$MAIN.="\n\n";
$MAIN.=_QXZ("PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";
}
else
{
if ($shift == 'ALL')
{
$Gct_default_start = "0";
$Gct_default_stop = "2400";
}
else
{
$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$calltimes_to_print = mysqli_num_rows($rslt);
if ($calltimes_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$Gct_default_start = $row[3];
$Gct_default_stop = $row[4];
$Gct_sunday_start = $row[5];
$Gct_sunday_stop = $row[6];
$Gct_monday_start = $row[7];
$Gct_monday_stop = $row[8];
$Gct_tuesday_start = $row[9];
$Gct_tuesday_stop = $row[10];
$Gct_wednesday_start = $row[11];
$Gct_wednesday_stop = $row[12];
$Gct_thursday_start = $row[13];
$Gct_thursday_stop = $row[14];
$Gct_friday_start = $row[15];
$Gct_friday_stop = $row[16];
$Gct_saturday_start = $row[17];
$Gct_saturday_stop = $row[18];
}
else
{
$Gct_default_start = "0";
$Gct_default_stop = "2400";
}
}
$h=0;
$hh=0;
$Hcalltime=array();
$Hcalltime_HHMM=array();
while ($h < $interval_count)
{
if ($interval_count>=96)
{
if ($hf < 45)
{
$hf = ($hf + 15);
}
else
{
$hf = "00";
if ($h > 0)
{$hh++;}
}
$H_test = "$hh$hf";
}
if ($interval_count==48)
{
if ($hf < 30)
{
$hf = ($hf + 30);
}
else
{
$hf = "00";
if ($h > 0)
{$hh++;}
}
$H_test = "$hh$hf";
}
if ($interval_count<=24)
{
$H_test = $h . "00";
}
if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
{
$Hcalltime[$h]++;
$Hcalltime_HHMM[$h] = "$H_test";
}
if ($DB)
{$MAIN.="( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) ) $hh $hf\n";}
$h++;
}
$query_date_BEGIN = "$query_date 00:00:00";
$query_date_END = "$end_date 23:59:59";
$MAIN .= _QXZ("Outbound Summary Interval Report",32).": $group_string $NOW_TIME\n";
$CSV_main.="\""._QXZ("Outbound Summary Interval Report").":\"\n\"$group_string\"\n\"$NOW_TIME\"\n\n";
##### Loop through each campaign and gether stats
if ($group_ct > 0)
{
$ASCII_text .= "\n";
$ASCII_text .= "---------- "._QXZ("MULTI-CAMPAIGN BREAKDOWN").":\n";
$ASCII_text .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
$ASCII_text .= "| | | "._QXZ("SYSTEM",6)." | "._QXZ("AGENT",6)." | | | "._QXZ("NO",6)." | | "._QXZ("AGENT",10)." | "._QXZ("AGENT",10)." |\n";
$ASCII_text .= "| | "._QXZ("TOTAL",6)." | "._QXZ("RELEASE",7)."| "._QXZ("RELEASE",7)."| "._QXZ("SALE",6)." | "._QXZ("DNC",6)." | "._QXZ("ANSWER",6)." | "._QXZ("DROP",6)." | "._QXZ("LOGIN",10)." | "._QXZ("PAUSE",10)." |\n";
$ASCII_text .= "| "._QXZ("CAMPAIGN",40)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("PERCENT",7)."| "._QXZ("PERCENT",7)."| "._QXZ("TIME(H:M:S)",11)."| "._QXZ("TIME(H:M:S)",11)."|\n";
$ASCII_text .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
$CSV_main.="\""._QXZ("MULTI-CAMPAIGN BREAKDOWN").":\"\n";
$CSV_main.="\""._QXZ("CAMPAIGN")."\",\""._QXZ("TOTAL CALLS")."\",\""._QXZ("SYSTEM RELEASE CALLS")."\",\""._QXZ("AGENT RELEASE CALLS")."\",\""._QXZ("SALE CALLS")."\",\""._QXZ("DNC CALLS")."\",\""._QXZ("NO ANSWER PERCENT")."\",\""._QXZ("DROP PERCENT")."\",\""._QXZ("AGENT LOGIN TIME(H:M:S)")."\",\""._QXZ("AGENT PAUSE TIME(H:M:S)")."\"\n";
$CSV_subreports="";
######## GRAPHING #########
$max_calls=1;
$max_system_release=1;
$max_agent_release=1;
$max_sales=1;
$max_dncs=1;
$max_nas=1;
$max_drops=1;
$max_login_time=1;
$max_pause_time=1;
###########################
$i=0;
$TOTcalls_count=0;
$TOTsystem_count=0;
$TOTagent_count=0;
$TOTptp_count=0;
$TOTrtp_count=0;
$TOTna_count=0;
$TOTdrop_count=0;
$TOTagent_login_sec=0;
$TOTagent_pause_sec=0;
$SUBoutput='';
$ATcall_date=array();
$ATepoch=array();
$ATcampaign_id=array();
$ATpause_sec=array();
$ATagent_sec=array();
$CPstatus=array();
$CPlength_in_sec=array();
$CPcall_date=array();
$CPepoch=array();
$CPphone_number=array();
$CPcampaign_id=array();
$CPvicidial_id=array();
$CPlead_id=array();
$TESTlead_id=array();
$TESTuniqueid=array();
$CPin_out=array();
$length_in_sec=array();
$queue_seconds=array();
$agent_sec=array();
$pause_sec=array();
$talk_sec=array();
$calls_count=array();
$calls_count_IN=array();
$drop_count=array();
$drop_count_OUT=array();
$system_count=array();
$agent_count=array();
$ptp_count=array();
$rtp_count=array();
$na_count=array();
$answer_count=array();
$max_queue_seconds=array();
$Hlength_in_sec=array();
$Hqueue_seconds=array();
$Hagent_sec=array();
$Hpause_sec=array();
$Htalk_sec=array();
$Hcalls_count=array();
$Hcalls_count_IN=array();
$Hdrop_count=array();
$Hdrop_count_OUT=array();
$Hsystem_count=array();
$Hagent_count=array();
$Hptp_count=array();
$Hrtp_count=array();
$Hna_count=array();
$Hanswer_count=array();
$Hmax_queue_seconds=array();
$talk_avg=array();
$queue_avg=array();
$graph_stats=array();
while($i < $group_ct)
{
$u=0;
##### Gather Agent time records
$stmt="select event_time,UNIX_TIMESTAMP(event_time),campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec from ".$vicidial_agent_log_table." where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id IN('$group_drop[$i]','$group[$i]');";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$AGENTtime_to_print = mysqli_num_rows($rslt);
$s=0;
while ($s < $AGENTtime_to_print)
{
$row=mysqli_fetch_row($rslt);
$inTOTALsec = ($row[3] + $row[4] + $row[5] + $row[6]);
$ATcall_date[$s] = $row[0];
$ATepoch[$s] = $row[1];
$ATcampaign_id[$s] = $row[2];
$ATpause_sec[$s] = $row[3];
$ATagent_sec[$s] = $inTOTALsec;
$s++;
}
##### Gather outbound calls
$stmt = "SELECT status,length_in_sec,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,uniqueid,lead_id from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$calls_to_parse = mysqli_num_rows($rslt);
$p=0;
while ($p < $calls_to_parse)
{
$row=mysqli_fetch_row($rslt);
$CPstatus[$u] = $row[0];
$CPlength_in_sec[$u] = $row[1];
$CPcall_date[$u] = $row[2];
$CPepoch[$u] = $row[3];
$CPphone_number[$u] = $row[4];
$CPcampaign_id[$u] = $row[5];
$CPvicidial_id[$u] = $row[6];
$CPlead_id[$u] = $row[7];
$TESTlead_id[$u] = $row[7];
$TESTuniqueid[$u] = $row[6];
$CPin_out[$u] = _QXZ("OUT");
$p++;
$u++;
}
$group_drop[$i]='';
if (preg_match("/YES/i",$include_rollover))
{
##### Gather inbound calls from drop inbound group if selected
$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$in_groups_to_print = mysqli_num_rows($rslt);
if ($in_groups_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$group_drop[$i] = $row[0];
$rollover_groups_count++;
}
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select status,length_in_sec,queue_seconds,agent_alert_delay,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,closecallid,lead_id,uniqueid from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and campaign_id='$group_drop[$i]';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$INallcalls_to_printZ = mysqli_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysqli_fetch_row($rslt);
$k=0;
$front_call_found=0;
while($k < $p)
{
if ($TESTuniqueid[$k] == $row[10])
{$front_call_found++;}
$k++;
}
if ($front_call_found > 0)
{
$length_in_secZ = $row[1];
$queue_secondsZ = $row[2];
$agent_alert_delayZ = $row[3];
$TOTALdelay = round(MathZDC($agent_alert_delayZ, 1000));
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inTOTALsec = ($inTOTALsec + $thiscallsec);
$CPstatus[$u] = $row[0];
$CPlength_in_sec[$u] = $inTOTALsec;
$CPcall_date[$u] = $row[4];
$CPepoch[$u] = $row[5];
$CPphone_number[$u] = $row[6];
$CPcampaign_id[$u] = $row[7];
$CPvicidial_id[$u] = $row[8];
$CPlead_id[$u] = $row[9];
$CPin_out[$u] = 'IN';
$u++;
}
$y++;
}
}
$out_of_call_time=0;
$length_in_sec[$i]=0;
$queue_seconds[$i]=0;
$agent_sec[$i]=0;
$pause_sec[$i]=0;
$talk_sec[$i]=0;
$calls_count[$i]=0;
$calls_count_IN[$i]=0;
$drop_count[$i]=0;
$drop_count_OUT[$i]=0;
$system_count[$i]=0;
$agent_count[$i]=0;
$ptp_count[$i]=0;
$rtp_count[$i]=0;
$na_count[$i]=0;
$answer_count[$i]=0;
$max_queue_seconds[$i]=0;
$Hlength_in_sec=$MT;
$Hqueue_seconds=$MT;
$Hagent_sec=$MT;
$Hpause_sec=$MT;
$Htalk_sec=$MT;
$Hcalls_count=$MT;
$Hcalls_count_IN=$MT;
$Hdrop_count=$MT;
$Hdrop_count_OUT=$MT;
$Hsystem_count=$MT;
$Hagent_count=$MT;
$Hptp_count=$MT;
$Hrtp_count=$MT;
$Hna_count=$MT;
$Hanswer_count=$MT;
$Hmax_queue_seconds=$MT;
$hTOTALcalls = 0;
$hANSWERcalls = 0;
$hSUMagent = 0;
$hSUMpause = 0;
$hSUMtalk = 0;
$hAVGtalk = 0;
$hSUMqueue = 0;
$hAVGqueue = 0;
$hMAXqueue = 0;
$hDROPcalls = 0;
$hPRINT = 0;
$hTOTcalls_count = 0;
$hTOTsystem_count = 0;
$hTOTagent_count = 0;
$hTOTptp_count = 0;
$hTOTrtp_count = 0;
$hTOTna_count = 0;
$hTOTanswer_count = 0;
$hTOTagent_sec = 0;
$hTOTpause_sec = 0;
$hTOTtalk_sec = 0;
$hTOTtalk_avg = 0;
$hTOTqueue_seconds = 0;
$hTOTqueue_avg = 0;
$hTOTmax_queue_seconds = 0;
$hTOTdrop_count = 0;
##### Parse through the agent time records to tally the time
$p=0;
while ($p < $s)
{
$call_date = explode(" ", $ATcall_date[$p]);
$call_time = preg_replace('/[^0-9]/','',$call_date[1]);
$epoch = $ATepoch[$p];
$Cwday = date("w", $epoch);
$CTstart = $Gct_default_start . "00";
$CTstop = $Gct_default_stop . "59";
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
$Chour = date("G", $epoch);
$Cmin = date("i", $epoch);
if ($interval_count==96)
{
$ChourX = ($Chour * 4);
if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
$Chour = ($ChourX + $CminX);
}
if ($interval_count==48)
{
$ChourX = ($Chour * 2);
if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
$Chour = ($ChourX + $CminX);
}
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
{
$agent_sec[$i] = ($agent_sec[$i] + $ATagent_sec[$p]);
$Hagent_sec[$Chour] = ($Hagent_sec[$Chour] + $ATagent_sec[$p]);
$pause_sec[$i] = ($pause_sec[$i] + $ATpause_sec[$p]);
$Hpause_sec[$Chour] = ($Hpause_sec[$Chour] + $ATpause_sec[$p]);
$Hcalltime[$Chour]++;
if ($print_calls > 0)
{
$ASCII_text.="$row[5]\t$row[6]\t$TEMPtalk\n";
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
}
$q++;
}
else
{$out_of_call_time++;}
if ($DB)
{$ASCII_text.="$Hcalltime[$Chour] | "._QXZ("AGENT").": $agent_sec[$i] "._QXZ("PAUSE").": $pause_sec[$i]\n";}
$p++;
}
##### Parse through call records to tally the counts
$p=0;
while ($p < $u)
{
$call_date = explode(" ", $CPcall_date[$p]);
$call_time = preg_replace('/[^0-9]/','',$call_date[1]);
$epoch = $CPepoch[$p];
$Cwday = date("w", $epoch);
$CTstart = $Gct_default_start . "00";
$CTstop = $Gct_default_stop . "59";
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
$Chour = date("G", $epoch);
$Cmin = date("i", $epoch);
if ($interval_count==96)
{
$ChourX = ($Chour * 4);
if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
$Chour = ($ChourX + $CminX);
}
if ($interval_count==48)
{
$ChourX = ($Chour * 2);
if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
$Chour = ($ChourX + $CminX);
}
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
{
$calls_count[$i]++;
$length_in_sec[$i] = ($length_in_sec[$i] + $CPlength_in_sec[$p]);
$Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
$Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
$TEMPtalk = $CPlength_in_sec[$p];
if ($TEMPtalk < 0) {$TEMPtalk = 0;}
$talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
$Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
$Hcalls_count[$Chour]++;
if (preg_match("/DROP/i",$CPstatus[$p]))
{
if ($CPin_out[$p] == 'OUT')
{
$drop_count_OUT[$i]++;
$Hdrop_count_OUT[$Chour]++;
}
$drop_count[$i]++;
$Hdrop_count[$Chour]++;
}
else
{
$answer_count[$i]++;
$Hanswer_count[$Chour]++;
}
if (preg_match("/\|$CPstatus[$p]\|/i",'|NA|NEW|QUEUE|INCALL|DROP|XDROP|AA|AM|AL|AFAX|AB|ADC|DNCL|DNCC|PU|PM|SVYEXT|SVYHU|SVYVM|SVYREC|QVMAIL|'))
{
$system_count[$i]++;
$Hsystem_count[$Chour]++;
}
else
{
$agent_count[$i]++;
$Hagent_count[$Chour]++;
}
if ($CPstatus[$p] == 'NA')
{
$na_count[$i]++;
$Hna_count[$Chour]++;
}
if ($CPin_out[$p] == 'IN')
{
$calls_count_IN[$i]++;
$Hcalls_count_IN[$Chour]++;
}
$k=0;
while($k < $sale_ct)
{
if ($sale_statusesLIST[$k] == $CPstatus[$p])
{
$ptp_count[$i]++;
$Hptp_count[$Chour]++;
}
$k++;
}
$k=0;
while($k < $dnc_ct)
{
if ($dnc_statusesLIST[$k] == $CPstatus[$p])
{
$rtp_count[$i]++;
$Hrtp_count[$Chour]++;
}
$k++;
}
$Hcalltime[$Chour]++;
if ($print_calls > 0)
{
$ASCII_text.="$row[5]\t$row[6]\t$TEMPtalk\n";
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
}
$q++;
}
else
{$out_of_call_time++;}
if ($DB)
{$ASCII_text.="$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
$p++;
}
$talk_avg[$i] = MathZDC($talk_sec[$i], $answer_count[$i]);
$queue_avg[$i] = MathZDC($queue_seconds[$i], $calls_count[$i]);
if ($print_calls > 0)
{
$PCtemptalkmin = MathZDC($PCtemptalk, 60);
$ASCII_text.="$q\t$PCtemptalk\t$PCtemptalkmin\n";
}
if ( ($calls_count_IN[$i] > 0) and ($drop_count_OUT[$i] > 0) )
{
$drop_count[$i] = ($drop_count[$i] - $calls_count_IN[$i]);
$calls_count[$i] = ($calls_count[$i] - $calls_count_IN[$i]);
$system_count[$i] = ($system_count[$i] - $calls_count_IN[$i]);
if ($drop_count[$i] < 0)
{$drop_count[$i] = 0;}
}
$TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
$TOTsystem_count = ($TOTsystem_count + $system_count[$i]);
$TOTagent_count = ($TOTagent_count + $agent_count[$i]);
$TOTptp_count = ($TOTptp_count + $ptp_count[$i]);
$TOTrtp_count = ($TOTrtp_count + $rtp_count[$i]);
$TOTna_count = ($TOTna_count + $na_count[$i]);
$TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
$TOTagent_sec = ($TOTagent_sec + $agent_sec[$i]);
$TOTpause_sec = ($TOTpause_sec + $pause_sec[$i]);
$TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
$TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
$TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
{$TOTmax_queue_seconds = $max_queue_seconds[$i];}
if ($calls_count[$i]>$max_calls) {$max_calls=$calls_count[$i];}
if ($system_count[$i]>$max_system_release) {$max_system_release=$system_count[$i];}
if ($agent_count[$i]>$max_agent_release) {$max_agent_release=$agent_count[$i];}
if ($ptp_count[$i]>$max_sales) {$max_sales=$ptp_count[$i];}
if ($rtp_count[$i]>$max_dncs) {$max_dncs=$rtp_count[$i];}
if ($agent_sec[$i]>$max_login_time) {$max_login_time=$agent_sec[$i];}
if ($pause_sec[$i]>$max_pause_time) {$max_pause_time=$pause_sec[$i];}
$graph_stats[$i][0]="$group[$i] - $group_cname[$i]";
$graph_stats[$i][1]=$calls_count[$i];
$graph_stats[$i][2]=$system_count[$i];
$graph_stats[$i][3]=$agent_count[$i];
$graph_stats[$i][4]=$ptp_count[$i];
$graph_stats[$i][5]=$rtp_count[$i];
$graph_stats[$i][8]=$agent_sec[$i];
$graph_stats[$i][9]=$pause_sec[$i];
$agent_sec[$i] = sec_convert($agent_sec[$i],'H');
$pause_sec[$i] = sec_convert($pause_sec[$i],'H');
$talk_sec[$i] = sec_convert($talk_sec[$i],'H');
$talk_avg[$i] = sec_convert($talk_avg[$i],'H');
$queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
$queue_avg[$i] = sec_convert($queue_avg[$i],'H');
$max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
$groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_cname[$i]");
$gTOTALcalls = sprintf("%6s", $calls_count[$i]);
$gSYSTEMcalls = sprintf("%6s", $system_count[$i]);
$gAGENTcalls = sprintf("%6s", $agent_count[$i]);
$gPTPcalls = sprintf("%6s", $ptp_count[$i]);
$gRTPcalls = sprintf("%6s", $rtp_count[$i]);
$gNApercent = ( MathZDC($na_count[$i], $calls_count[$i]) * 100);
$gNApercent = sprintf("%6.2f",$gNApercent);
$gNAcalls = sprintf("%6s", $na_count[$i]);
$gANSWERcalls = sprintf("%6s", $answer_count[$i]);
$gSUMagent = sprintf("%10s", $agent_sec[$i]);
$gSUMpause = sprintf("%10s", $pause_sec[$i]);
$gSUMtalk = sprintf("%9s", $talk_sec[$i]);
$gAVGtalk = sprintf("%7s", $talk_avg[$i]);
$gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
$gAVGqueue = sprintf("%7s", $queue_avg[$i]);
$gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
$gDROPpercent = ( MathZDC($drop_count[$i], $calls_count[$i]) * 100);
$gDROPpercent = sprintf("%6.2f",$gDROPpercent);
$gDROPcalls = sprintf("%6s", $drop_count[$i]);
if (trim($gNApercent)>$max_nas) {$max_nas=trim($gNApercent);}
if (trim($gDROPpercent)>$max_drops) {$max_drops=trim($gDROPpercent);}
$graph_stats[$i][6]=trim($gNApercent);
$graph_stats[$i][7]=trim($gDROPpercent);
while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
$ASCII_text .= "| $groupDISPLAY | $gTOTALcalls | $gSYSTEMcalls | $gAGENTcalls | $gPTPcalls | $gRTPcalls | $gNApercent%| $gDROPpercent%| $gSUMagent | $gSUMpause |";
$CSV_main.="\"$groupDISPLAY\",\"$gTOTALcalls\",\"$gSYSTEMcalls\",\"$gAGENTcalls\",\"$gPTPcalls\",\"$gRTPcalls\",\"$gNApercent%\",\"$gDROPpercent%\",\"$gSUMagent\",\"$gSUMpause\"\n";
if ($DB) {$ASCII_text .= " $gDROPcalls($calls_count_IN[$i]/$drop_count_OUT[$i]) |";}
$ASCII_text .= "\n";
### hour by hour sumaries
$SUB_ASCII_text .= "\n---------- $group[$i] - $group_cname[$i]\n"._QXZ("INTERVAL BREAKDOWN").":\n";
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
$SUB_ASCII_text .= "| | | "._QXZ("SYSTEM",6)." | "._QXZ("AGENT",6)." | | | "._QXZ("NO",6)." | | "._QXZ("AGENT",10)." | "._QXZ("AGENT",10)." |\n";
$SUB_ASCII_text .= "| | "._QXZ("TOTAL",6)." | "._QXZ("RELEASE",7)."| "._QXZ("RELEASE",7)."| "._QXZ("SALE",6)." | "._QXZ("DNC",6)." | "._QXZ("ANSWER",6)." | "._QXZ("DROP",6)." | "._QXZ("LOGIN",10)." | "._QXZ("PAUSE",10)." |\n";
$SUB_ASCII_text .= "| "._QXZ("INTERVAL",19)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("PERCENT",7)."| "._QXZ("PERCENT",7)."| "._QXZ("TIME(H:M:S)",11)."| "._QXZ("TIME(H:M:S)",11)."|\n";
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
$CSV_subreports.="\n\n\"$group[$i] - $group_cname[$i]\"\n\""._QXZ("INTERVAL BREAKDOWN").":\"\n";
$CSV_subreports.="\""._QXZ("INTERVAL")."\",\""._QXZ("TOTAL CALLS")."\",\""._QXZ("SYSTEM RELEASE CALLS")."\",\""._QXZ("AGENT RELEASE CALLS")."\",\""._QXZ("SALE CALLS")."\",\""._QXZ("DNC CALLS")."\",\""._QXZ("NO ANSWER PERCENT")."\",\""._QXZ("DROP PERCENT")."\",\""._QXZ("AGENT LOGIN TIME (H:M:S)")."\",\""._QXZ("AGENT PAUSE TIME(H:M:S)")."\"\n";
######## GRAPHING #########
###########################
$h=0; $z=0;
$SUBgraph_stats=array();
while ($h < $interval_count)
{
if ($Hcalltime[$h] > 0)
{
if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
if (strlen($Hsystem_count[$h]) < 1) {$Hsystem_count[$h] = 0;}
if (strlen($Hagent_count[$h]) < 1) {$Hagent_count[$h] = 0;}
if (strlen($Hptp_count[$h]) < 1) {$Hptp_count[$h] = 0;}
if (strlen($Hrtp_count[$h]) < 1) {$Hrtp_count[$h] = 0;}
if (strlen($Hna_count[$h]) < 1) {$Hna_count[$h] = 0;}
if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
if (strlen($Hagent_sec[$h]) < 1) {$Hagent_sec[$h] = 0;}
if (strlen($Hpause_sec[$h]) < 1) {$Hpause_sec[$h] = 0;}
if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
if ( ($Hcalls_count_IN[$h] > 0) and ($Hdrop_count_OUT[$h] > 0) )
{
$Hdrop_count[$h] = ($Hdrop_count[$h] - $Hcalls_count_IN[$h]);
$Hcalls_count[$h] = ($Hcalls_count[$h] - $Hcalls_count_IN[$h]);
$Hsystem_count[$h] = ($Hsystem_count[$h] - $Hcalls_count_IN[$h]);
if ($Hdrop_count[$h] < 0)
{$Hdrop_count[$h] = 0;}
}
$hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
$hTOTsystem_count = ($hTOTsystem_count + $Hsystem_count[$h]);
$hTOTagent_count = ($hTOTagent_count + $Hagent_count[$h]);
$hTOTptp_count = ($hTOTptp_count + $Hptp_count[$h]);
$hTOTrtp_count = ($hTOTrtp_count + $Hrtp_count[$h]);
$hTOTna_count = ($hTOTna_count + $Hna_count[$h]);
$hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
$hTOTagent_sec = ($hTOTagent_sec + $Hagent_sec[$h]);
$hTOTpause_sec = ($hTOTpause_sec + $Hpause_sec[$h]);
$hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
$hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
$hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
{$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
$Htalk_avg[$h] = MathZDC($Htalk_sec[$h], $Hanswer_count[$h]);
$Hqueue_avg[$h] = MathZDC($Hqueue_seconds[$h], $Hcalls_count[$h]);
if ($Hcalls_count[$h]>$SUBmax_calls) {$SUBmax_calls=$Hcalls_count[$h];}
if ($Hsystem_count[$h]>$SUBmax_system_release) {$SUBmax_system_release=$Hsystem_count[$h];}
if ($Hagent_count[$h]>$SUBmax_agent_release) {$SUBmax_agent_release=$Hagent_count[$h];}
if ($Hptp_count[$h]>$SUBmax_sales) {$SUBmax_sales=$Hptp_count[$h];}
if ($Hrtp_count[$h]>$SUBmax_dncs) {$SUBmax_dncs=$Hrtp_count[$h];}
if (trim($hNApercent)>$SUBmax_nas) {$SUBmax_nas=trim($hNApercent);}
if (trim($hDROPpercent)>$SUBmax_drops) {$SUBmax_drops=trim($hDROPpercent);}
if ($Hagent_sec[$h]>$SUBmax_login_time) {$SUBmax_login_time=$Hagent_sec[$h];}
if ($Hpause_sec[$h]>$SUBmax_pause_time) {$SUBmax_pause_time=$Hpause_sec[$h];}
$SUBgraph_stats[$z][0]="$Hcalltime_HHMM[$h]";
$SUBgraph_stats[$z][1]=$Hcalls_count[$h];
$SUBgraph_stats[$z][2]=$Hsystem_count[$h];
$SUBgraph_stats[$z][3]=$Hagent_count[$h];
$SUBgraph_stats[$z][4]=$Hptp_count[$h];
$SUBgraph_stats[$z][5]=$Hrtp_count[$h];
$SUBgraph_stats[$z][8]=$Hagent_sec[$h];
$SUBgraph_stats[$z][9]=$Hpause_sec[$h];
$Hagent_sec[$h] = sec_convert($Hagent_sec[$h],'H');
$Hpause_sec[$h] = sec_convert($Hpause_sec[$h],'H');
$Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
$Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
$Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
$Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
$Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
$hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
$hSYSTEMcalls = sprintf("%6s", $Hsystem_count[$h]);
$hAGENTcalls = sprintf("%6s", $Hagent_count[$h]);
$hPTPcalls = sprintf("%6s", $Hptp_count[$h]);
$hRTPcalls = sprintf("%6s", $Hrtp_count[$h]);
$hNApercent = ( MathZDC($Hna_count[$h], $Hcalls_count[$h]) * 100);
$hNApercent = sprintf("%6.2f",$hNApercent);
$hNAcalls = sprintf("%6s", $Hna_count[$h]);
$hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
$hSUMagent = sprintf("%10s", $Hagent_sec[$h]);
$hSUMpause = sprintf("%10s", $Hpause_sec[$h]);
$hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
$hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
$hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
$hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
$hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
$hDROPpercent = ( MathZDC($Hdrop_count[$h], $Hcalls_count[$h]) * 100);
$hDROPpercent = sprintf("%6.2f",$hDROPpercent);
$hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
$hPRINT = sprintf("%19s", $Hcalltime_HHMM[$h]);
$SUB_ASCII_text .= "| $hPRINT | $hTOTALcalls | $hSYSTEMcalls | $hAGENTcalls | $hPTPcalls | $hRTPcalls | $hNApercent%| $hDROPpercent%| $hSUMagent | $hSUMpause |\n";
$CSV_subreports.="\"$hPRINT\",\"$hTOTALcalls\",\"$hSYSTEMcalls\",\"$hAGENTcalls\",\"$hPTPcalls\",\"$hRTPcalls\",\"$hNApercent%\",\"$hDROPpercent%\",\"$hSUMagent\",\"$hSUMpause\"\n";
if ($DB) {$SUB_ASCII_text .= " $hDROPcalls($Hcalls_count_IN[$h]/$Hdrop_count_OUT[$h]) |\n";}
$SUBgraph_stats[$z][6]=trim($hNApercent);
$SUBgraph_stats[$z][7]=trim($hDROPpercent);
$z++;
}
$h++;
}
$hTOTtalk_avg = MathZDC($hTOTtalk_sec, $hTOTanswer_count);
$hTOTqueue_avg = MathZDC($hTOTqueue_seconds, $hTOTcalls_count);
$hTOTagent_sec = sec_convert($hTOTagent_sec,'H');
$hTOTpause_sec = sec_convert($hTOTpause_sec,'H');
$hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
$hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
$hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
$hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
$hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
$hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
$hTOTsystem_count = sprintf("%6s", $hTOTsystem_count);
$hTOTagent_count = sprintf("%6s", $hTOTagent_count);
$hTOTptp_count = sprintf("%6s", $hTOTptp_count);
$hTOTrtp_count = sprintf("%6s", $hTOTrtp_count);
$hTOTna_percent = ( MathZDC($hTOTna_count, $hTOTcalls_count) * 100);
$hTOTna_percent = sprintf("%6.2f",$hTOTna_percent);
$hTOTna_count = sprintf("%6s", $hTOTna_count);
$hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
$hTOTagent_sec = sprintf("%10s", $hTOTagent_sec);
$hTOTpause_sec = sprintf("%10s", $hTOTpause_sec);
$hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
$hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
$hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
$hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
$hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
$hTOTdrop_percent = ( MathZDC($hTOTdrop_count, $hTOTcalls_count) * 100);
$hTOTdrop_percent = sprintf("%6.2f",$hTOTdrop_percent);
$hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
$SUB_ASCII_text .= "| "._QXZ("TOTALS",19)." | $hTOTcalls_count | $hTOTsystem_count | $hTOTagent_count | $hTOTptp_count | $hTOTrtp_count | $hTOTna_percent%| $hTOTdrop_percent%| $hTOTagent_sec | $hTOTpause_sec |\n";
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
$CSV_subreports.="\""._QXZ("TOTALS")."\",\"$hTOTcalls_count\",\"$hTOTsystem_count\",\"$hTOTagent_count\",\"$hTOTptp_count\",\"$hTOTrtp_count\",\"$hTOTna_percent%\",\"$hTOTdrop_percent%\",\"$hTOTagent_sec\",\"$hTOTpause_sec\"\n";
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
$multigraph_text="";
$graph_id++;
$graph_array=array("OSI_CALLSdata$group[$i]|1|CALLS|integer|", "OSI_SYSTEMRELEASEdata$group[$i]|2|SYSTEM RELEASE CALLS|integer|", "OSI_AGENTRELEASEdata$group[$i]|3|AGENT RELEASE CALLS|integer|", "OSI_SALECALLSdata$group[$i]|4|SALE CALLS|integer|", "OSI_DNCCALLSdata$group[$i]|5|DNC CALLS|integer|", "OSI_NOANSWERPERCENTdata$group[$i]|6|NO ANSWER PERCENT|percent|", "OSI_DROPPERCENTdata$group[$i]|7|DROP PERCENT|percent|", "OSI_AGENTLOGINdata$group[$i]|8|AGENT LOGIN TIME|time|", "OSI_AGENTPAUSEdata$group[$i]|9|AGENT PAUSE TIME|time|");
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q\n";
$inbound_cost = ($rawTOTtalk_min * $inbound_rate);
$inbound_cost = sprintf("%8.2f", $inbound_cost);
$ASCII_text.=_QXZ("INBOUND")." $query_date "._QXZ("to")." $end_date, $rawTOTtalk_min "._QXZ("minutes at")." \$$inbound_rate = \$$inbound_cost\n";
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
}
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
$multigraph_text="";
$graph_id++;
$graph_array=array("OSI_CALLSdata|1|CALLS|integer|", "OSI_SYSTEMRELEASEdata|2|SYSTEM RELEASE CALLS|integer|", "OSI_AGENTRELEASEdata|3|AGENT RELEASE CALLS|integer|", "OSI_SALECALLSdata|4|SALE CALLS|integer|", "OSI_DNCCALLSdata|5|DNC CALLS|integer|", "OSI_NOANSWERPERCENTdata|6|NO ANSWER PERCENT|percent|", "OSI_DROPPERCENTdata|7|DROP PERCENT|percent|", "OSI_AGENTLOGINdata|8|AGENT LOGIN TIME|time|", "OSI_AGENTPAUSEdata|9|AGENT PAUSE TIME|time|");
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q |