LICENSE: AGPLv2 # # CHANGES # # 60619-1743 - Added variable filtering to eliminate SQL injection attack threat # 61201-1136 - Added recordings display and changed calls to time range with 10000 limit # 70118-1605 - Added user group column to login/out and calls lists # 70702-1231 - Added recording location link and truncation # 80117-0316 - Added vicidial_user_closer_log entries to display # 80501-0506 - Added Hangup Reason to logs display # 80523-2012 - Added vicidial timeclock records display # 80617-1402 - Fixed timeclock total logged-in time # 81210-1634 - Added server recording display options # 90208-0504 - Added link to multi-day report and fixed call status summary section # 90305-1226 - Added user_call_log manual dial logs # 90310-0734 - Added admin header # 90508-0644 - Changed to PHP long tags # 90524-2009 - Changed time display to use functions.php # 91130-2037 - Added user closer log manager flag display # 100126-0847 - Added DID log display options # 100203-1008 - Added agent activity log section # 100216-0042 - Added popup date selector # 100425-0115 - Added more login data # 100712-1324 - Added system setting slave server option # 100802-2347 - Added User Group Allowed Reports option validation # 100908-1205 - Added customer 3way hangup flags to user calls display # 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links # 110218-1523 - Added searches display # 110703-1836 - Added download option # 110718-1204 - Added skipped manual dial leads display # 111103-1050 - Added admin_hide_phone_data and admin_hide_lead_data options # 111106-1105 - Added user_group restrictions # 120223-2135 - Removed logging of good login passwords if webroot writable is enabled # 121222-2152 - Added email log display # 130124-1740 - Added option to display first and last name of lead # 130414-0146 - Added report logging # 130610-0938 - Finalized changing of all ereg instances to preg # 130616-0059 - Added filtering of input to prevent SQL injection attacks and new user auth # 130625-1341 - Added phone login and phone_ip display to login/logout section # 130901-0836 - Changed to mysqli PHP functions # 131016-2102 - Added checking for level 8 add-copy restriction # 131122-0705 - Added pause_code_rpt option coming from Agent Time Detail report # 140108-0709 - Added webserver and hostname to report logging # 141114-0025 - Finalized adding QXZ translation to all admin files # 141229-1836 - Added code for on-the-fly language translations display # 150804-0749 - Added call status as option, Issue #883 # 151227-1839 - Added option to search archived data # 160104-1226 - Added call type field to the agent activity table # 160112-0759 - Added link to direct to recording logging page # 160325-1430 - Changes for sidebar update # 160508-0807 - Added colors features # 161030-0829 - Fixed excess load Issue #963 # 170228-1626 - Change to display emergency manager logout note # 170409-1555 - Added IP List validation code # 170412-2150 - Added park_rpt display option # 180323-2308 - Fix for user time calculation, subtracted queue_seconds # 180410-1754 - Added Agent lead switch log and manager pause code approval log displays # 190310-2206 - Added indication of muted recordings by agent # 191013-0843 - Fixes for PHP7 # 200501-0811 - Added NVAuser option for NVA recordings user column # 200702-1710 - Added ANI to INBOUND/CLOSER records for NVAuser, added secondary check to find lead ID for DIDs # 210317-0058 - Changed lead-modify page links to javascript because of Chrome # 210319-1338 - Added HELP pop-ups for each section, added agent browser visibility log stats to agent activity section, reformatted most sections # 220122-1701 - Added more variable filtering # $startMS = microtime(); require("dbconnect_mysqli.php"); require("functions.php"); $report_name = 'User Stats'; $db_source = 'M'; $firstlastname_display_user_stats=0; $add_copy_disabled=0; if (file_exists('options.php')) { require('options.php'); } $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF); if (isset($_GET["did_id"])) {$did_id=$_GET["did_id"];} elseif (isset($_POST["did_id"])) {$did_id=$_POST["did_id"];} if (isset($_GET["did"])) {$did=$_GET["did"];} elseif (isset($_POST["did"])) {$did=$_POST["did"];} if (isset($_GET["begin_date"])) {$begin_date=$_GET["begin_date"];} elseif (isset($_POST["begin_date"])) {$begin_date=$_POST["begin_date"];} if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} if (isset($_GET["user"])) {$user=$_GET["user"];} elseif (isset($_POST["user"])) {$user=$_POST["user"];} if (isset($_GET["call_status"])) {$call_status=$_GET["call_status"];} elseif (isset($_POST["call_status"])) {$call_status=$_POST["call_status"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} if (isset($_GET["pause_code_rpt"])) {$pause_code_rpt=$_GET["pause_code_rpt"];} elseif (isset($_POST["pause_code_rpt"])) {$pause_code_rpt=$_POST["pause_code_rpt"];} if (isset($_GET["park_rpt"])) {$park_rpt=$_GET["park_rpt"];} elseif (isset($_POST["park_rpt"])) {$park_rpt=$_POST["park_rpt"];} if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];} elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];} if (isset($_GET["NVAuser"])) {$NVAuser=$_GET["NVAuser"];} elseif (isset($_POST["NVAuser"])) {$NVAuser=$_POST["NVAuser"];} ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,user_territories_active,webroot_writable,allow_emails,level_8_disable_add,enable_languages,language_method,log_recording_access,admin_screen_colors,mute_recordings FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; $SSoutbound_autodial_active = $row[1]; $slave_db_server = $row[2]; $reports_use_slave_db = $row[3]; $user_territories_active = $row[4]; $webroot_writable = $row[5]; $allow_emails = $row[6]; $SSlevel_8_disable_add = $row[7]; $SSenable_languages = $row[8]; $SSlanguage_method = $row[9]; $log_recording_access = $row[10]; $SSadmin_screen_colors = $row[11]; $SSmute_recordings = $row[12]; } ##### END SETTINGS LOOKUP ##### ########################################### ### ARCHIVED DATA CHECK CONFIGURATION $archives_available="N"; $log_tables_array=array("vicidial_log", "vicidial_agent_log", "vicidial_closer_log", "vicidial_user_log", "vicidial_timeclock_log", "vicidial_user_closer_log", "vicidial_email_log", "call_log", "recording_log", "user_call_log", "vicidial_lead_search_log", "vicidial_agent_skip_log","vicidial_agent_visibility_log"); for ($t=0; $t 0) { $row=mysqli_fetch_row($rslt); $VUselected_language = $row[0]; } $auth=0; $reports_auth=0; $admin_auth=0; $auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0); if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') ) { $auth=1; if ($auth_message == '2FA') { header ("Content-type: text/html; charset=utf-8"); echo _QXZ("Your session is expired").". "._QXZ("Click here to log in").".\n"; exit; } } if ($auth > 0) { $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $admin_auth=$row[0]; $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $reports_auth=$row[0]; if ($reports_auth < 1) { $VDdisplayMESSAGE = _QXZ("You are not allowed to view reports"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ( ($reports_auth > 0) and ($admin_auth < 1) ) { $ADD=999999; $reports_only_user=1; } } else { $VDdisplayMESSAGE = _QXZ("Login incorrect, please try again"); if ($auth_message == 'LOCK') { $VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ($auth_message == 'IPBLOCK') { $VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip"; Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n"; exit; } $stmt="SELECT user_level from vicidial_users where user='$PHP_AUTH_USER';"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $LOGuser_level =$row[0]; if (($LOGuser_level < 9) and ($SSlevel_8_disable_add > 0)) {$add_copy_disabled++;} require("screen_colors.php"); $Mhead_color = $SSstd_row5_background; $Mmain_bgcolor = $SSmenu_background; $Mhead_color = $SSstd_row5_background; $date = date("r"); $ip = getenv("REMOTE_ADDR"); $browser = getenv("HTTP_USER_AGENT"); ##### BEGIN log visit to the vicidial_report_log table ##### $LOGip = getenv("REMOTE_ADDR"); $LOGbrowser = getenv("HTTP_USER_AGENT"); $LOGscript_name = getenv("SCRIPT_NAME"); $LOGserver_name = getenv("SERVER_NAME"); $LOGserver_port = getenv("SERVER_PORT"); $LOGrequest_uri = getenv("REQUEST_URI"); $LOGhttp_referer = getenv("HTTP_REFERER"); $LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser); $LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri); $LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer); if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';} else {$LOGserver_port = ":$LOGserver_port";} $LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri"; $LOGhostname = php_uname('n'); if (strlen($LOGhostname)<1) {$LOGhostname='X';} if (strlen($LOGserver_name)<1) {$LOGserver_name='X';} $stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $webserver_id_ct = mysqli_num_rows($rslt); if ($webserver_id_ct > 0) { $row=mysqli_fetch_row($rslt); $webserver_id = $row[0]; } else { ##### insert webserver entry $stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $webserver_id = mysqli_insert_id($link); } $stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $query_date, $end_date, $call_status, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $report_log_id = mysqli_insert_id($link); ##### END log visit to the vicidial_report_log table ##### if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) ) { mysqli_close($link); $use_slave_server=1; $db_source = 'S'; require("dbconnect_mysqli.php"); $MAIN.="\n"; } $stmt="SELECT full_name,user_group,admin_hide_lead_data,admin_hide_phone_data from vicidial_users where user='$PHP_AUTH_USER';"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $LOGfullname = $row[0]; $LOGuser_group = $row[1]; $LOGadmin_hide_lead_data = $row[2]; $LOGadmin_hide_phone_data = $row[3]; $stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups from vicidial_user_groups where user_group='$LOGuser_group';"; if ($DB) {$MAIN.="|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $LOGallowed_campaigns = $row[0]; $LOGallowed_reports = $row[1]; $LOGadmin_viewable_groups = $row[2]; $LOGadmin_viewable_groupsSQL=''; $vuLOGadmin_viewable_groupsSQL=''; $whereLOGadmin_viewable_groupsSQL=''; if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) ) { $rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups); $rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL); $LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; $whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; $vuLOGadmin_viewable_groupsSQL = "and vicidial_users.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')"; if (strlen($user) > 0) { if ($did > 0) { $stmt="SELECT count(*) from vicidial_inbound_dids where did_pattern='$user' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $allowed_count = $row[0]; } else { $stmt="SELECT count(*) from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $allowed_count = $row[0]; } if ($allowed_count < 1) { echo _QXZ("This user does not exist").": |$PHP_AUTH_USER|$user|\n"; exit; } } } if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) ) { Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n"; exit; } if ($did > 0) { $stmt="SELECT did_description from vicidial_inbound_dids where did_pattern='$user' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $full_name = $row[0]; } else { $stmt="SELECT full_name from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $full_name = $row[0]; } $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; if ($did > 0) {$HEADER.=""._QXZ("ADMINISTRATION: DID Call Stats");} else {$HEADER.="<title>"._QXZ("ADMINISTRATION").": "._QXZ("$report_name");} ##### BEGIN Set variables to make header show properly ##### $ADD = '3'; $hh = 'users'; $sh = 'stats'; $LOGast_admin_access = '1'; $ADMIN = 'admin.php'; $page_width='770'; $section_width='750'; $header_font_size='3'; $subheader_font_size='2'; $subcamp_font_size='2'; $header_selected_bold='<b>'; $header_nonselected_bold=''; $users_color = '#FFFF99'; $users_font = 'BLACK'; $users_color = '#E6E6E6'; $subcamp_color = '#C6C6C6'; if ($did > 0) { $hh = 'ingroups'; $sh = 'listdid'; $ADD = '3311'; $ingroups_color = '#FFFF99'; $ingroups_font = 'BLACK'; $ingroups_color = '#E6E6E6'; } ##### END Set variables to make header show properly ##### #require("admin_header.php"); $NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '"; $NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>"; $MAIN.="<TABLE WIDTH=970 BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR BGCOLOR=#E6E6E6><TD ALIGN=LEFT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>\n"; if ($did > 0) {$MAIN.="<B>   "._QXZ("DID Call Stats for")." $user";} else {$MAIN.="<B>   "._QXZ("User Stats for")." $user";} $MAIN.="</TD><TD ALIGN=RIGHT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>   </TD></TR>\n"; $MAIN.="<TR BGCOLOR=\"#$SSframe_background\"><TD ALIGN=LEFT COLSPAN=2><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><B>   \n"; $download_link="$PHP_SELF?DB=$DB&pause_code_rpt=$pause_code_rpt&park_rpt=$park_rpt&did_id=$did_id&did=$did&begin_date=$begin_date&end_date=$end_date&user=$user&submit=$submit&search_archived_data=$search_archived_data&NVAuser=$NVAuser\n"; $MAIN.="<form action=$PHP_SELF method=GET name=vicidial_report id=vicidial_report>\n"; $MAIN.="<input type=hidden name=DB value=\"$DB\">\n"; $MAIN.="<input type=hidden name=NVAuser value=\"$NVAuser\">\n"; $MAIN.="<input type=hidden name=did_id value=\"$did_id\">\n"; $MAIN.="<input type=hidden name=did value=\"$did\">\n"; $MAIN.="<input type=hidden name=pause_code_rpt value=\"$pause_code_rpt\">\n"; $MAIN.="<input type=hidden name=park_rpt value=\"$park_rpt\">\n"; $MAIN.="<input type=text name=begin_date value=\"$begin_date\" size=10 maxsize=10>"; $MAIN.="<script language=\"JavaScript\">\n"; $MAIN.="var o_cal = new tcal ({\n"; $MAIN.=" // form name\n"; $MAIN.=" 'formname': 'vicidial_report',\n"; $MAIN.=" // input name\n"; $MAIN.=" 'controlname': 'begin_date'\n"; $MAIN.="});\n"; $MAIN.="o_cal.a_tpl.yearscroll = false;\n"; $MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n"; $MAIN.="</script>\n"; $MAIN.=" "._QXZ("to")." <input type=text name=end_date value=\"$end_date\" size=10 maxsize=10>"; $MAIN.="<script language=\"JavaScript\">\n"; $MAIN.="var o_cal = new tcal ({\n"; $MAIN.=" // form name\n"; $MAIN.=" 'formname': 'vicidial_report',\n"; $MAIN.=" // input name\n"; $MAIN.=" 'controlname': 'end_date'\n"; $MAIN.="});\n"; $MAIN.="o_cal.a_tpl.yearscroll = false;\n"; $MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n"; $MAIN.="</script> $NWB#user_stats-date_field$NWE\n"; if (strlen($user)>1) {$MAIN.="<input type=hidden name=user value=\"$user\">       \n";} else {$MAIN.="<input type=text name=user size=12 maxlength=10>       \n";} $MAIN.=_QXZ("Call status").": <input type=text name=call_status size=7 maxlength=6 value=\"$call_status\"> $NWB#user_stats-call_status$NWE\n"; if ($archives_available=="Y") { $MAIN.="   <input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")." $NWB#user_stats-search_archived_data$NWE\n"; } $MAIN.="   <input style='background-color:#$SSbutton_color' type=submit name=submit value='"._QXZ("submit")."'>\n"; $MAIN.="       $user - $full_name<BR><BR>\n"; $MAIN.="<center>\n"; if ($did > 0) { $MAIN.="<a href=\"./AST_DIDstats.php?group[0]=$did_id&query_date=$begin_date&end_date=$end_date\">"._QXZ("DID traffic report")."</a>\n"; $MAIN.=" | <a href=\"./admin.php?ADD=3311&did_id=$did_id\">"._QXZ("Modify DID")."</a>\n"; } else { $MAIN.="<a href=\"./AST_agent_time_sheet.php?agent=$user\">"._QXZ("Agent Time Sheet")."</a>\n"; $MAIN.=" | <a href=\"./user_status.php?user=$user\">"._QXZ("User Status")."</a>\n"; $MAIN.=" | <a href=\"./admin.php?ADD=3&user=$user\">"._QXZ("Modify User")."</a>\n"; $MAIN.=" | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$begin_date&end_date=$end_date&group[]=--ALL--&shift=ALL\">"._QXZ("User multiple day status detail report")."</a>"; } $MAIN.="</center>\n"; $MAIN.="</B></TD></TR>\n"; $MAIN.="<TR><TD ALIGN=LEFT COLSPAN=2>\n"; $MAIN.="<br><center>\n"; if ($pause_code_rpt >= 1) { $stmt="SELECT ".$vicidial_agent_log_table.".campaign_id,event_time,talk_sec,pause_sec,sec_to_time(pause_sec) as pause_length,wait_sec,dispo_sec,dead_sec,sub_status, vicidial_users.user_group from vicidial_users,".$vicidial_agent_log_table.",vicidial_pause_codes where sub_status is not null and event_time <= '$end_date 23:59:59' and event_time >= '$begin_date 00:00:00' and ".$vicidial_agent_log_table.".user='$user' and ".$vicidial_agent_log_table.".user=vicidial_users.user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and ".$vicidial_agent_log_table.".sub_status=vicidial_pause_codes.pause_code and ".$vicidial_agent_log_table.".campaign_id=vicidial_pause_codes.campaign_id order by event_time asc limit 500000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $rows_to_print = mysqli_num_rows($rslt); $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Pause Logs").": $NWB#user_stats-agent_pause_logs$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>     <a href='$download_link&file_download=11'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<center><TABLE width=600 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=2>"._QXZ("EVENT TIME")."</td><td align=right><font size=2>"._QXZ("CAMPAIGN ID")."</td><td align=right><font size=2>"._QXZ("USER GROUP")."</td><td align=right><font size=2>"._QXZ("PAUSE CODE")."</td><td align=right><font size=2>"._QXZ("PAUSE LENGTH (HH:MM:SS)")."</td></tr>\n"; $CSV_text11.="\""._QXZ("Agent Pause Logs")."\"\n"; $CSV_text11.="\"\",\""._QXZ("EVENT TIME")."\",\""._QXZ("CAMPAIGN ID")."\",\""._QXZ("USER GROUP")."\",\""._QXZ("PAUSE CODE")."\",\""._QXZ("PAUSE LENGTH (HH:MM:SS)")."\"\n"; $o=0; $total_pause_time=0; while ($pause_row=mysqli_fetch_array($rslt)) { $total_pause_time+=$pause_row["pause_sec"]; if (preg_match('/1$|3$|5$|7$|9$/i', $o)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $MAIN.="<tr $bgcolor><td><font size=2>$pause_row[event_time]</td>"; $MAIN.="<td align=right><font size=2> $pause_row[campaign_id]</td>\n"; $MAIN.="<td align=right><font size=2> $pause_row[user_group]</td>\n"; $MAIN.="<td align=right><font size=2> $pause_row[sub_status]</td>\n"; $MAIN.="<td align=right><font size=2> $pause_row[pause_length]</td></tr>\n"; $CSV_text11.="\"\",\"$pause_row[event_time]\",\"$pause_row[campaign_id]\",\"$pause_row[user_group]\",\"$pause_row[sub_status]\",\"$pause_row[pause_length]\"\n"; $o++; } $total_pause_stmt="SELECT sec_to_time($total_pause_time)"; $total_pause_rslt=mysql_to_mysqli($total_pause_stmt, $link); $total_pause_row=mysqli_fetch_row($total_pause_rslt); $total_pause_time=$total_pause_row[0]; $MAIN.="<tr><td><font size=2>  </td><td><font size=2>  </td><TD><font size=2>  </td><td align=right><font size=2> <B>"._QXZ("TOTAL").":</B></td><td align=right><font size=2> $total_pause_time</td></tr>\n"; $CSV_text11.="\"\",\"\",\"\",\"\",\""._QXZ("TOTAL").":\",\"$total_pause_time\"\n"; $MAIN.="</TABLE></center>\n"; $MAIN.="<B><a href='user_stats.php?DB=$DB&user=$user&begin_date=$begin_date&end_date=$end_date'>["._QXZ("VIEW USER STATS")."]</a></B>\n"; } elseif ($park_rpt >= 1) { $stmt="SELECT parked_time,status,lead_id,parked_sec from park_log where parked_time <= '$end_date 23:59:59' and parked_time >= '$begin_date 00:00:00' and user='$user' order by parked_time asc limit 500000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $rows_to_print = mysqli_num_rows($rslt); $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Parked Call Logs").": $NWB#user_stats-agent_parked_call_logs$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>     <a href='$download_link&file_download=12'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<center><TABLE width=600 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=2>"._QXZ("PARKED TIME")."</td><td align=right><font size=2>"._QXZ("STATUS")."</td><td align=right><font size=2>"._QXZ("LEAD ID")."</td><td align=right><font size=2>"._QXZ("PARKED SEC")."</td></tr>\n"; $CSV_text12.="\""._QXZ("Agent Parked Call Logs")."\"\n"; $CSV_text12.="\"\",\""._QXZ("PARKED TIME")."\",\""._QXZ("STATUS")."\",\""._QXZ("LEAD ID")."\",\""._QXZ("PARKED SEC")."\"\n"; $o=0; $total_park_time=0; while ($park_row=mysqli_fetch_array($rslt)) { $total_park_time+=$park_row["parked_sec"]; if (preg_match('/1$|3$|5$|7$|9$/i', $o)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $MAIN.="<tr $bgcolor><td><font size=2>$park_row[parked_time]</td>"; $MAIN.="<td align=right><font size=2> $park_row[status]</td>\n"; $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$park_row[lead_id]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$park_row[lead_id]', '_blank');return false;\">$park_row[lead_id]</a></td>\n"; $MAIN.="<td align=right><font size=2> $park_row[parked_sec]</td></tr>\n"; $CSV_text12.="\"\",\"$park_row[parked_time]\",\"$park_row[status]\",\"$park_row[lead_id]\",\"$park_row[parked_sec]\"\n"; $o++; } $total_park_stmt="SELECT sec_to_time($total_park_time)"; $total_park_rslt=mysql_to_mysqli($total_park_stmt, $link); $total_park_row=mysqli_fetch_row($total_park_rslt); $total_park_time=$total_park_row[0]; $MAIN.="<tr><td><font size=2>  </td><td><font size=2>  </td><td align=right><font size=2> <B>"._QXZ("TOTAL").":</B></td><td align=right><font size=2> $total_park_time</td></tr>\n"; $CSV_text11.="\"\",\"\",\"\",\""._QXZ("TOTAL").":\",\"$total_park_time\"\n"; $MAIN.="</TABLE></center>\n"; $MAIN.="<B><a href='user_stats.php?DB=$DB&user=$user&begin_date=$begin_date&end_date=$end_date'>["._QXZ("VIEW USER STATS")."]</a></B>\n"; } else { if ($did < 1) { ##### vicidial agent talk time and status ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Talk Time and Status").": $NWB#user_stats-agent_talk_time_and_status$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>     <a href='$download_link&file_download=1'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<center><TABLE width=300 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=2>"._QXZ("STATUS")."</td><td align=right><font size=2>"._QXZ("COUNT")."</td><td align=right><font size=2>"._QXZ("HOURS:MM:SS")."</td></tr>\n"; $CSV_text1.="\""._QXZ("Agent Talk Time and Status")."\"\n"; $CSV_text1.="\"\",\""._QXZ("STATUS")."\",\""._QXZ("COUNT")."\",\""._QXZ("HOURS:MM:SS")."\"\n"; $stmt="SELECT count(*),status, sum(length_in_sec) from ".$vicidial_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status group by status order by status"; $rslt=mysql_to_mysqli($stmt, $link); $VLstatuses_to_print = mysqli_num_rows($rslt); $total_calls=0; $o=0; $p=0; $counts=array(); $status=array(); $call_sec=array(); while ($VLstatuses_to_print > $o) { $row=mysqli_fetch_row($rslt); $counts[$p] = $row[0]; $status[$p] = $row[1]; $call_sec[$p] = $row[2]; $p++; $o++; } $stmt="SELECT count(*),status, sum(length_in_sec-queue_seconds) from ".$vicidial_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status group by status order by status"; $rslt=mysql_to_mysqli($stmt, $link); $VCLstatuses_to_print = mysqli_num_rows($rslt); $o=0; while ($VCLstatuses_to_print > $o) { $status_match=0; $r=0; $row=mysqli_fetch_row($rslt); while ($VLstatuses_to_print > $r) { if ($status[$r] == $row[1]) { $counts[$r] = ($counts[$r] + $row[0]); $call_sec[$r] = ($call_sec[$r] + $row[2]); $status_match++; } $r++; } if ($status_match < 1) { $counts[$p] = $row[0]; $status[$p] = $row[1]; $call_sec[$p] = $row[2]; $VLstatuses_to_print++; $p++; } $o++; } $o=0; $total_sec=0; while ($o < $p) { if (preg_match('/1$|3$|5$|7$|9$/i', $o)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $call_hours_minutes = sec_convert($call_sec[$o],'H'); $MAIN.="<tr $bgcolor><td><font size=2>$status[$o]</td>"; $MAIN.="<td align=right><font size=2> $counts[$o]</td>\n"; $MAIN.="<td align=right><font size=2> $call_hours_minutes</td></tr>\n"; $CSV_text1.="\"\",\"$status[$o]\",\"$counts[$o]\",\"$call_hours_minutes\"\n"; $total_calls = ($total_calls + $counts[$o]); $total_sec = ($total_sec + $call_sec[$o]); $call_seconds=0; $o++; } $call_hours_minutes = sec_convert($total_sec,'H'); $MAIN.="<tr><td><font size=2>"._QXZ("TOTAL CALLS")." </td><td align=right><font size=2> $total_calls</td><td align=right><font size=2> $call_hours_minutes</td></tr>\n"; $CSV_text1.="\"\",\""._QXZ("TOTAL CALLS")."\",\"$total_calls\",\"$call_hours_minutes\"\n"; $MAIN.="</TABLE></center>\n"; ##### Login and Logout time from vicidial agent interface ##### $MAIN.="<br><br>\n"; $MAIN.="<center>\n"; $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Login and Logout Time").": $NWB#user_stats-agent_login_and_logout_time$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>     <a href='$download_link&file_download=2'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=2>"._QXZ("EVENT")." </td><td align=right><font size=2> "._QXZ("DATE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2>"._QXZ("SESSION")."<BR>"._QXZ("HOURS:MM:SS")."</td><td align=right><font size=2>"._QXZ("SERVER")."</td><td align=right><font size=2>"._QXZ("PHONE")."</td><td align=right><font size=2>"._QXZ("COMPUTER")."</td><td align=right><font size=2>"._QXZ("PHONE")."<BR>"._QXZ("LOGIN")."</td><td align=right><font size=2>"._QXZ("PHONE IP")."</td></tr>\n"; $CSV_text2.="\""._QXZ("Agent Login and Logout Time")."\"\n"; $CSV_text2.="\"\",\""._QXZ("EVENT")."\",\""._QXZ("DATE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("GROUP")."\",\""._QXZ("HOURS:MM:SS")."\",\""._QXZ("SESSION")."\",\""._QXZ("SERVER")."\",\""._QXZ("PHONE")."\",\""._QXZ("COMPUTER")."\",\""._QXZ("PHONE_LOGIN")."\",\""._QXZ("PHONE_IP")."\"\n"; $stmt="SELECT event,event_epoch,event_date,campaign_id,user_group,session_id,server_ip,extension,computer_ip,phone_login,phone_ip from ".$vicidial_user_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date;"; $rslt=mysql_to_mysqli($stmt, $link); $events_to_print = mysqli_num_rows($rslt); $total_calls=0; $o=0; $event_start_seconds=''; $event_stop_seconds=''; while ($events_to_print > $o) { $row=mysqli_fetch_row($rslt); if (preg_match("/LOGIN/i", $row[0])) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} if (preg_match('/LOGIN/', $row[0])) { if ($row[10]=='LOOKUP') {$row[10]='';} $event_start_seconds = $row[1]; $MAIN.="<tr $bgcolor><td><font size=2>$row[0] </td>"; $MAIN.="<td align=right><font size=2> $row[2] </td>\n"; $MAIN.="<td align=right><font size=2> $row[3] </td>\n"; $MAIN.="<td align=right><font size=2> $row[4] </td>\n"; $MAIN.="<td align=right><font size=2> $row[5] </td>\n"; $MAIN.="<td align=right><font size=2> $row[6] </td>\n"; $MAIN.="<td align=right><font size=2> $row[7] </td>\n"; $MAIN.="<td align=right><font size=2> $row[8] </td>\n"; $MAIN.="<td align=right><font size=2> $row[9] </td>\n"; $MAIN.="<td align=right><font size=2> $row[10] </td>\n"; $MAIN.="</tr>\n"; $CSV_text2.="\"\",\"$row[0]\",$row[2]\",\"$row[3]\",\"$row[4]\",\"\",\"$row[5]\",\"$row[6]\",\"$row[7]\",\"$row[8]\",\"$row[9]\",\"$row[10]\"\n"; } if (preg_match('/LOGOUT/', $row[0])) { if ($event_start_seconds) { $event_stop_seconds = $row[1]; $event_seconds = ($event_stop_seconds - $event_start_seconds); $total_login_time = ($total_login_time + $event_seconds); $event_hours_minutes = sec_convert($event_seconds,'H'); $MAIN.="<tr $bgcolor><td><font size=2>$row[0]</td>"; $MAIN.="<td align=right><font size=2> $row[2]</td>\n"; $MAIN.="<td align=right><font size=2> $row[3]</td>\n"; $MAIN.="<td align=right><font size=2> $row[4]</td>\n"; $MAIN.="<td align=right><font size=2> $event_hours_minutes  </td>\n"; $MAIN.="<td align=center colspan=2><font size=2>  $row[7]</td>\n"; $MAIN.="<td align=right colspan=3><font size=2>  </td></tr>\n"; $event_start_seconds=''; $event_stop_seconds=''; $CSV_text2.="\"\",\"$row[0]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$event_hours_minutes\"\n"; } else { $MAIN.="<tr $bgcolor><td><font size=2>$row[0]</td>"; $MAIN.="<td align=right><font size=2> $row[2]</td>\n"; $MAIN.="<td align=right><font size=2> $row[3]</td>\n"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right colspan=5><font size=2>  </td></tr>\n"; $CSV_text2.="\"\",\"$row[0]\",\"$row[2]\",\"$row[3]\"\n"; } } $total_calls++; $call_seconds=0; $o++; } $total_login_hours_minutes = sec_convert($total_login_time,'H'); $MAIN.="<tr><td><font size=2>"._QXZ("TOTAL")."</td>"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right><font size=2> $total_login_hours_minutes</td></tr>\n"; $CSV_text2.="\"\",\""._QXZ("TOTAL")."\",\"\",\"\",\"\",\"$total_login_hours_minutes\"\n"; $MAIN.="</TABLE></center>\n"; ##### vicidial_timeclock log records for user ##### $total_login_time=0; $SQday_ARY = explode('-',$begin_date); $EQday_ARY = explode('-',$end_date); $SQepoch = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]); $EQepoch = mktime(23, 59, 59, $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]); $MAIN.="<br><br>\n"; $MAIN.="<center>\n"; $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Timeclock Login and Logout Time").": $NWB#user_stats-timeclock_login_and_logout_time$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>     <a href='$download_link&file_download=3'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=550 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=2>"._QXZ("ID")." </td><td><font size=2>"._QXZ("EDIT")." </td><td align=right><font size=2>"._QXZ("EVENT")." </td><td align=right><font size=2> "._QXZ("DATE")."</td><td align=right><font size=2> "._QXZ("IP ADDRESS")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2>"._QXZ("HOURS:MM:SS")."</td></tr>\n"; $CSV_text3.="\""._QXZ("Timeclock Login and Logout Time")."\"\n"; $CSV_text3.="\"\",\""._QXZ("ID")."\",\""._QXZ("EDIT")."\",\""._QXZ("EVENT")."\",\""._QXZ("DATE")."\",\""._QXZ("IPADDRESS")."\",\""._QXZ("GROUP")."\",\""._QXZ("HOURS:MM:SS")."\"\n"; $stmt="SELECT event,event_epoch,user_group,login_sec,ip_address,timeclock_id,manager_user from ".$vicidial_timeclock_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_epoch >= '$SQepoch' and event_epoch <= '$EQepoch';"; if ($DB>0) {$MAIN.="|$stmt|";} $rslt=mysql_to_mysqli($stmt, $link); $events_to_print = mysqli_num_rows($rslt); $total_logs=0; $o=0; while ($events_to_print > $o) { $row=mysqli_fetch_row($rslt); if ( ($row[0]=='START') or ($row[0]=='LOGIN') ) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $TC_log_date = date("Y-m-d H:i:s", $row[1]); $manager_edit=''; if (strlen($row[6])>0) {$manager_edit = ' * ';} if (preg_match('/LOGIN/', $row[0])) { $login_sec=''; $MAIN.="<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>"; $MAIN.="<td align=right><font size=2>$manager_edit</td>"; $MAIN.="<td align=right><font size=2>$row[0]</td>"; $MAIN.="<td align=right><font size=2> $TC_log_date</td>\n"; $MAIN.="<td align=right><font size=2> $row[4]</td>\n"; $MAIN.="<td align=right><font size=2> $row[2]</td>\n"; $MAIN.="<td align=right><font size=2> </td></tr>\n"; $CSV_text3.="\"\",\"$row[5]\",\"$manager_edit\",\"$row[0]\",\"$TC_log_date\",\"$row[4]\",\"$row[2]\"\n"; } if (preg_match('/LOGOUT/', $row[0])) { $login_sec = $row[3]; $total_login_time = ($total_login_time + $login_sec); $event_hours_minutes = sec_convert($login_sec,'H'); $MAIN.="<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>"; $MAIN.="<td align=right><font size=2>$manager_edit</td>"; $MAIN.="<td align=right><font size=2>$row[0]</td>"; $MAIN.="<td align=right><font size=2> $TC_log_date</td>\n"; $MAIN.="<td align=right><font size=2> $row[4]</td>\n"; $MAIN.="<td align=right><font size=2> $row[2]</td>\n"; $MAIN.="<td align=right><font size=2> $event_hours_minutes"; if ($DB) {$MAIN.=" - $total_login_time - $login_sec";} $MAIN.="</td></tr>\n"; $CSV_text3.="\"\",\"$row[5]\",\"$manager_edit\",\"$row[0]\",\"$TC_log_date\",\"$row[4]\",\"$row[2]\",\"$event_hours_minutes\"\n"; } $o++; } if (strlen($login_sec)<1) { $login_sec = ($EQepoch - $row[1]); $total_login_time = ($total_login_time + $login_sec); if ($DB) {$MAIN.="LOGIN ONLY - $total_login_time - $login_sec";} } $total_login_hours_minutes = sec_convert($total_login_time,'H'); if ($DB) {$MAIN.=" - $total_login_time - $login_sec";} $MAIN.="<tr><td align=right><font size=2> </td>"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right><font size=2> </td>\n"; $MAIN.="<td align=right><font size=2><font size=2>"._QXZ("TOTAL")." </td>\n"; $MAIN.="<td align=right><font size=2> $total_login_hours_minutes </td></tr>\n"; $CSV_text3.="\"\",\"\",\"\",\"\",\"\",\""._QXZ("TOTAL")."\",\"$total_login_hours_minutes\"\n"; $MAIN.="</TABLE></center>\n"; ##### closer in-group selection logs ##### $MAIN.="<br><br>\n"; $MAIN.="<center>\n"; $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Closer In-Group Selection Logs").": $NWB#user_stats-closer_ingroup_selection_logs$NWE </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>     <a href='$download_link&file_download=4'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2> "._QXZ("CAMPAIGN")."</td><td align=left><font size=2>"._QXZ("BLEND")."</td><td align=left><font size=2> "._QXZ("GROUPS")."</td><td align=left><font size=2> "._QXZ("MANAGER")."</td></tr>\n"; $CSV_text4.="\""._QXZ("Closer In-Group Selection Logs")."\"\n"; $CSV_text4.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("BLEND")."\",\""._QXZ("GROUPS")."\",\""._QXZ("MANAGER")."\"\n"; $stmt="SELECT user,campaign_id,event_date,blended,closer_campaigns,manager_change from ".$vicidial_user_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 1000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[2]</td>"; $MAIN.="<td align=left><font size=2> $row[1]</td>\n"; $MAIN.="<td align=left><font size=2> $row[3]</td>\n"; $MAIN.="<td align=left><font size=2> $row[4] </td>\n"; $MAIN.="<td align=left><font size=2> $row[5]</td>\n"; $CSV_text4.="\"\",\"$u\",\"$row[2]\",\"$row[1]\",\"$row[3]\",\"$row[4]\",\"$row[5] \"\n"; $MAIN.="</tr>\n"; } $MAIN.="</TABLE><BR><BR>\n"; ##### vicidial agent outbound calls for this time period ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Outbound Calls for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-outbound_calls$NWE      <a href='$download_link&file_download=5'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=700 cellspacing=0 cellpadding=1>\n"; if ($firstlastname_display_user_stats > 0) { $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("NAME")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n"; } else { $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("GROUP")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n"; } $CSV_text5.="\""._QXZ("Outbound Calls for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; if ($firstlastname_display_user_stats > 0) {$CSV_text5.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("GROUP")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("NAME")."\",\""._QXZ("HANGUP REASON")."\"\n";} else {$CSV_text5.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("GROUP")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("HANGUP REASON")."\"\n";} $stmt="SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial from ".$vicidial_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status order by call_date desc limit 10000;"; if ($firstlastname_display_user_stats > 0) { $stmt="SELECT uniqueid,vlog.lead_id,vlog.list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,vlog.status,vlog.phone_code,vlog.phone_number,vlog.user,vlog.comments,processed,user_group,term_reason,alt_dial,first_name,last_name from ".$vicidial_log_table." vlog, vicidial_list vlist where vlog.user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and vlog.lead_id=vlist.lead_id $VLquery_call_status order by call_date desc limit 10000;"; } if ($DB) {$MAIN.="outbound calls|$stmt|";} $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $u++; if ($LOGadmin_hide_phone_data != '0') { if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";} $phone_temp = $row[10]; if (strlen($phone_temp) > 0) { if ($LOGadmin_hide_phone_data == '4_DIGITS') {$row[10] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);} elseif ($LOGadmin_hide_phone_data == '3_DIGITS') {$row[10] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);} elseif ($LOGadmin_hide_phone_data == '2_DIGITS') {$row[10] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);} else {$row[10] = preg_replace("/./",'X',$phone_temp);} } } $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[4]</td>"; $MAIN.="<td align=left><font size=2> $row[7]</td>\n"; $MAIN.="<td align=left><font size=2> $row[8]</td>\n"; $MAIN.="<td align=left><font size=2> $row[10] </td>\n"; $MAIN.="<td align=right><font size=2> $row[3] </td>\n"; $MAIN.="<td align=right><font size=2> $row[14] </td>\n"; $MAIN.="<td align=right><font size=2> $row[2] </td>\n"; $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[1]', '_blank');return false;\">$row[1]</A> </td>\n"; if ($firstlastname_display_user_stats > 0) { $MAIN.="<td align=right><font size=2> $row[17] $row[18] </td>\n"; } $MAIN.="<td align=right><font size=2> $row[15] </td></tr>\n"; if ($firstlastname_display_user_stats > 0) { $CSV_text5.="\"\",\"$u\",\"$row[4]\",\"$row[7]\",\"$row[8]\",\"$row[10]\",\"$row[3]\",\"$row[14]\",\"$row[2]\",\"$row[1]\",\"$row[17] $row[18]\",\"$row[15]\"\n"; } else { $CSV_text5.="\"\",\"$u\",\"$row[4]\",\"$row[7]\",\"$row[8]\",\"$row[10]\",\"$row[3]\",\"$row[14]\",\"$row[2]\",\"$row[1]\",\"$row[15]\"\n"; } if (strlen($query_call_status) > 5) { $CS_vicidial_id_list .= "'$row[0]',"; } } $MAIN.="</TABLE><BR><BR>\n"; } ##### vicidial agent outbound emails for this time period ##### if ($allow_emails>0) { $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Outbound Emails for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-outbound_emails$NWE      <a href='$download_link&file_download=5'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=3>\n"; $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2> "._QXZ("CAMPAIGN")."</td><td align=left><font size=2> "._QXZ("EMAIL TO")."</td><td align=right><font size=2> "._QXZ("ATTACHMENTS")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td></tr>\n"; $CSV_text5.="\""._QXZ("Outbound Emails for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text5.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("USER")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("EMAIL TO")."\",\""._QXZ("ATTACHMENT")."\",\""._QXZ("LEAD")."\",\""._QXZ("MESSAGE")."\"\n"; $stmt="SELECT email_log_id,email_row_id,lead_id,email_date,user,email_to,message,campaign_id,attachments from ".$vicidial_email_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and email_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and email_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by email_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} if (strlen($row[6])>400) {$row[6]=substr($row[6],0,400)."...";} $row[8]=preg_replace('/\|/', ', ', $row[8]); $row[8]=preg_replace('/,\s+$/', '', $row[8]); $u++; $MAIN .= "<tr $bgcolor>"; $MAIN .= "<td><font size=1>$u</td>"; $MAIN .= "<td align=left><font size=2>   $row[3]</td>"; $MAIN .= "<td align=left><font size=2>   $row[7]</td>\n"; $MAIN .= "<td align=left><font size=2>   $row[5]</td>\n"; $MAIN .= "<td align=left><font size=2>   $row[8] </td>\n"; $MAIN .= "<td align=right><font size=2>   <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[2]', '_blank');return false;\">$row[2]</A> </td>\n"; $MAIN .= "</tr>\n"; $MAIN .= "<tr>"; $MAIN .= "<td><font size=1>   </td>\n"; $MAIN .= "<td align=left colspan=5 $bgcolor><font size=1> "._QXZ("MESSAGE").": $row[6] </td>\n"; $MAIN .= "</tr>\n"; $CSV_text5.="\"\",\"$u\",\"$row[3]\",\"$row[4]\",\"$row[7]\",\"$row[5]\",\"$row[8]\",\"$row[2]\",\"$row[6]\"\n"; } $MAIN.="</TABLE><BR><BR>\n"; } ##### vicidial agent inbound calls for this time period ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Inbound Closer Calls for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-inbound_calls$NWE      <a href='$download_link&file_download=6'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; if ($firstlastname_display_user_stats > 0) { $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("IN-GROUP")."</td><td align=right><font size=2> "._QXZ("WAIT (S)")."</td><td align=right><font size=2> "._QXZ("AGENT (S)")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("NAME")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n"; } else { $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("LENGTH")."</td><td align=left><font size=2> "._QXZ("STATUS")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("IN-GROUP")."</td><td align=right><font size=2> "._QXZ("WAIT (S)")."</td><td align=right><font size=2> "._QXZ("AGENT (S)")."</td><td align=right><font size=2> "._QXZ("LIST")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("HANGUP REASON")."</td></tr>\n"; } $CSV_text6.="\""._QXZ("Inbound Closer Calls for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; if ($firstlastname_display_user_stats > 0) { $CSV_text6.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("IN-GROUP")."\",\""._QXZ("WAIT(S)")."\",\""._QXZ("AGENT(S)")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("NAME")."\",\""._QXZ("HANGUP REASON")."\"\n"; } else { $CSV_text6.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LENGTH")."\",\""._QXZ("STATUS")."\",\""._QXZ("PHONE")."\",\""._QXZ("IN-GROUP")."\",\""._QXZ("WAIT(S)")."\",\""._QXZ("AGENT(S)")."\",\""._QXZ("LIST")."\",\""._QXZ("LEAD")."\",\""._QXZ("HANGUP REASON")."\"\n"; } $stmt="SELECT call_date,length_in_sec,status,phone_number,campaign_id,queue_seconds,list_id,lead_id,term_reason,closecallid from ".$vicidial_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status order by call_date desc limit 10000;"; if ($did > 0) { $stmt="SELECT start_time,length_in_sec,0,caller_code,0,0,0,extension,0,0,uniqueid from ".$call_log_table." where channel_group='DID_INBOUND' and number_dialed='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by start_time desc limit 10000;"; } else { if ($firstlastname_display_user_stats > 0) { $stmt="SELECT call_date,length_in_sec,vlog.status,vlog.phone_number,campaign_id,queue_seconds,vlog.list_id,vlog.lead_id,term_reason,closecallid,first_name,last_name from ".$vicidial_closer_log_table." vlog, vicidial_list vlist where vlog.user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and vlog.lead_id=vlist.lead_id $VLquery_call_status order by call_date desc limit 10000;"; } } if ($DB) {$MAIN.="inbound calls|$stmt|";} $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; $TOTALinSECONDS=0; $TOTALagentSECONDS=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} if ($did > 0) { if (strlen($row[7]) > 17) { $row[7] = substr($row[7], -9); $row[7] = ($row[7] + 0); } else { $row[7]='0'; $lead_id_stmt="select lead_id from vicidial_closer_log where uniqueid='$row[10]'"; $lead_id_rslt=mysql_to_mysqli($lead_id_stmt, $link); if (mysqli_num_rows($lead_id_rslt)>0) { $lead_id_row=mysqli_fetch_row($lead_id_rslt); $row[7]=$lead_id_row[0]; } } } $TOTALinSECONDS = ($TOTALinSECONDS + $row[1]); $AGENTseconds = ($row[1] - $row[5]); if ($AGENTseconds < 0) {$AGENTseconds=0;} $TOTALagentSECONDS = ($TOTALagentSECONDS + $AGENTseconds); if ($LOGadmin_hide_phone_data != '0') { if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";} $phone_temp = $row[3]; if (strlen($phone_temp) > 0) { if ($LOGadmin_hide_phone_data == '4_DIGITS') {$row[3] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);} elseif ($LOGadmin_hide_phone_data == '3_DIGITS') {$row[3] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);} elseif ($LOGadmin_hide_phone_data == '2_DIGITS') {$row[3] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);} else {$row[3] = preg_replace("/./",'X',$phone_temp);} } } $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[0]</td>"; $MAIN.="<td align=left><font size=2> $row[1]</td>\n"; $MAIN.="<td align=left><font size=2> $row[2]</td>\n"; $MAIN.="<td align=left><font size=2> $row[3] </td>\n"; $MAIN.="<td align=right><font size=2> $row[4] </td>\n"; $MAIN.="<td align=right><font size=2> $row[5] </td>\n"; $MAIN.="<td align=right><font size=2> $AGENTseconds </td>\n"; $MAIN.="<td align=right><font size=2> $row[6] </td>\n"; $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[7]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[7]', '_blank');return false;\">$row[7]</A> </td>\n"; if ($firstlastname_display_user_stats > 0) {$MAIN.="<td align=right><font size=2> $row[10] $row[11] </td>\n";} $MAIN.="<td align=right><font size=2> $row[8] </td></tr>\n"; if ($firstlastname_display_user_stats > 0) { $CSV_text6.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$AGENTseconds\",\"$row[6]\",\"$row[7]\",\"$row[9] $row[10]\",\"$row[8]\"\n"; } else { $CSV_text6.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$AGENTseconds\",\"$row[6]\",\"$row[7]\",\"$row[8]\"\n"; } if (strlen($query_call_status) > 5) { $CS_vicidial_id_list .= "'$row[9]',"; } } $MAIN.="<tr bgcolor=white>"; $MAIN.="<td colspan=2><font size=2>"._QXZ("TOTALS")."</td>"; $MAIN.="<td align=left><font size=2> $TOTALinSECONDS</td>\n"; $MAIN.="<td colspan=4><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2> $TOTALagentSECONDS</td>\n"; $MAIN.="<td colspan=3><font size=2>   </td></tr>\n"; $MAIN.="</TABLE></center><BR><BR>\n"; $CSV_text6.="\"\",\"\",\""._QXZ("TOTALS")."\",\"$TOTALinSECONDS\",\"\",\"\",\"\",\"\",\"$TOTALagentSECONDS\"\n"; ##### vicidial agent activity records for this time period ##### if ($did < 1) { $Aevent_time=array(); $Alead_id=array(); $Acampaign_id=array(); $Apause_sec=array(); $Await_sec=array(); $Atalk_sec=array(); $Adispo_sec=array(); $Adead_sec=array(); $Astatus=array(); $Apause_code=array(); $Auser_group=array(); $Acomments=array(); $Acustomer_sec=array(); $Aagent_log_id=array(); $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Activity for this time period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-agent_activity$NWE      <a href='$download_link&file_download=7'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td colspan=2><font size=1>   </td><td colspan=8 align=center bgcolor=white><font size=1>"._QXZ("these fields are in seconds")." </td><td colspan=4><font size=1>   </td></tr>\n"; $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("PAUSE")."</td><td align=left><font size=2> "._QXZ("WAIT")."</td><td align=left><font size=2> "._QXZ("TALK")."</td><td align=right><font size=2> "._QXZ("DISPO")."</td><td align=right><font size=2> "._QXZ("DEAD")."</td><td align=right><font size=2> "._QXZ("CUSTOMER")."</td><td align=right><font size=2> "._QXZ("VISIBLE")."</td><td align=right><font size=2> "._QXZ("HIDDEN")."</td><td align=right><font size=2> "._QXZ("STATUS")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("TYPE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("PAUSE CODE")."</td></tr>\n"; $CSV_text7.="\""._QXZ("Agent Activity for this time period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text7.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("PAUSE")."\",\""._QXZ("WAIT")."\",\""._QXZ("TALK")."\",\""._QXZ("DISPO")."\",\""._QXZ("DEAD")."\",\""._QXZ("CUSTOMER")."\",\""._QXZ("VISIBLE")."\",\""._QXZ("HIDDEN")."\",\""._QXZ("STATUS")."\",\""._QXZ("LEAD")."\",\""._QXZ("TYPE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("PAUSE CODE")."\"\n"; $stmt="SELECT event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group,comments,agent_log_id from ".$vicidial_agent_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) $query_call_status order by event_time desc limit 10000;"; if ($DB) {$MAIN.="agent activity|$stmt|";} $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; $TOTALpauseSECONDS=0; $TOTALwaitSECONDS=0; $TOTALtalkSECONDS=0; $TOTALdispoSECONDS=0; $TOTALdeadSECONDS=0; $TOTALcustomerSECONDS=0; $TOT_HIDDEN=0; $TOT_VISIBLE=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); $Aevent_time[$u] = $row[0]; $Alead_id[$u] = $row[1]; $Acampaign_id[$u] = $row[2]; $Apause_sec[$u] = $row[3]; $Await_sec[$u] = $row[4]; $Atalk_sec[$u] = $row[5]; $Adispo_sec[$u] = $row[6]; $Adead_sec[$u] = $row[7]; $Astatus[$u] = $row[8]; $Apause_code[$u] = $row[9]; $Auser_group[$u] = $row[10]; $Acomments[$u] = $row[11]; $Aagent_log_id[$u] = $row[12]; $Acustomer_sec[$u] = ($Atalk_sec[$u] - $Adead_sec[$u]); if ($Acustomer_sec[$u] < 0) {$Acustomer_sec[$u]=0;} $u++; } $u=0; while ($logs_to_print > $u) { $event_time = $Aevent_time[$u]; $lead_id = $Alead_id[$u]; $campaign_id = $Acampaign_id[$u]; $pause_sec = $Apause_sec[$u]; $wait_sec = $Await_sec[$u]; $talk_sec = $Atalk_sec[$u]; $dispo_sec = $Adispo_sec[$u]; $dead_sec = $Adead_sec[$u]; $status = $Astatus[$u]; $pause_code = $Apause_code[$u]; $user_group = $Auser_group[$u]; $comments = $Acomments[$u]; $agent_log_id = $Aagent_log_id[$u]; $customer_sec = $Acustomer_sec[$u]; $HIDDEN_sec=0; $VISIBLE_sec=0; $stmt="select count(*),sum(length_in_sec),visibility from ".$vicidial_agent_visibility_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and db_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and db_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and visibility IN('HIDDEN','VISIBLE') and agent_log_id='$agent_log_id' group by visibility;"; $rslt=mysql_to_mysqli($stmt, $link); $visibility_results = mysqli_num_rows($rslt); if ($DB) {echo "$visibility_results|$stmt\n";} $v_ct=0; while ($visibility_results > $v_ct) { $row=mysqli_fetch_row($rslt); if ($row[2] == 'HIDDEN') {$HIDDEN_sec = $row[1];} if ($row[2] == 'VISIBLE') {$VISIBLE_sec = $row[1];} $v_ct++; } $TOT_HIDDEN = ($TOT_HIDDEN + $HIDDEN_sec); $TOT_VISIBLE = ($TOT_VISIBLE + $VISIBLE_sec); if ($HIDDEN_sec < 1) {$HIDDEN_sec='';} if ($VISIBLE_sec < 1) {$VISIBLE_sec='';} if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $TOTALpauseSECONDS = ($TOTALpauseSECONDS + $pause_sec); $TOTALwaitSECONDS = ($TOTALwaitSECONDS + $wait_sec); $TOTALtalkSECONDS = ($TOTALtalkSECONDS + $talk_sec); $TOTALdispoSECONDS = ($TOTALdispoSECONDS + $dispo_sec); $TOTALdeadSECONDS = ($TOTALdeadSECONDS + $dead_sec); $TOTALcustomerSECONDS = ($TOTALcustomerSECONDS + $customer_sec); if ($DB > 0) { $DBtotal_sec = ($pause_sec + $wait_sec + $talk_sec + $dispo_sec); $DBdatetime = explode(" ",$event_time); $DBdate = explode("-",$DBdatetime[0]); $DBtime = explode(":",$DBdatetime[1]); $DBcall_end_sec = mktime($DBtime[0], $DBtime[1], ($DBtime[2] + $DBtotal_sec), $DBdate[1], $DBdate[2], $DBdate[0]); $DBcall_end = date("Y-m-d H:i:s",$DBcall_end_sec); $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>  </td>"; $MAIN.="<td><font size=2>$DBcall_end</td>"; $MAIN.="<td align=right><font size=2> $DBtotal_sec </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td>\n"; $MAIN.="<td align=right><font size=2>   </td></tr>\n"; } $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$event_time</td>"; $MAIN.="<td align=right><font size=2> $pause_sec</td>\n"; $MAIN.="<td align=right><font size=2> $wait_sec</td>\n"; $MAIN.="<td align=right><font size=2> $talk_sec </td>\n"; $MAIN.="<td align=right><font size=2> $dispo_sec </td>\n"; $MAIN.="<td align=right><font size=2> $dead_sec </td>\n"; $MAIN.="<td align=right><font size=2> $customer_sec </td>\n"; $MAIN.="<td align=right><font size=2> $VISIBLE_sec </td>\n"; $MAIN.="<td align=right><font size=2> $HIDDEN_sec </td>\n"; $MAIN.="<td align=right><font size=2> $status </td>\n"; $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$lead_id', '_blank');return false;\">$lead_id</A> </td>\n"; $call_type=''; if (strlen($lead_id) > 0) { $call_type='A'; if ($comments == 'INBOUND') {$call_type='I';} if ($comments == 'EMAIL') {$call_type='E';} if ($comments == 'CHAT') {$call_type='C';} if ($comments == 'MANUAL') {$call_type='M';} $MAIN.="<td align=center><font size=2> $call_type </td>\n"; } else {$MAIN.="<td align=right><font size=2>  </td>\n";} $MAIN.="<td align=right><font size=2> $campaign_id </td>\n"; $MAIN.="<td align=right><font size=2> $pause_code </td></tr>\n"; $CSV_text7.="\"\",\"$u\",\"$event_time\",\"$pause_sec\",\"$wait_sec\",\"$talk_sec\",\"$dispo_sec\",\"$dead_sec\",\"$customer_sec\",\"$VISIBLE_sec\",\"$HIDDEN_sec\",\"$status\",\"$lead_id\",\"$call_type\",\"$campaign_id\",\"$pause_code \"\n"; } $MAIN.="<tr bgcolor=white>"; $MAIN.="<td colspan=2><font size=2>"._QXZ("TOTALS")."</td>"; $MAIN.="<td align=right><font size=2> $TOTALpauseSECONDS</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALwaitSECONDS</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALtalkSECONDS</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALdispoSECONDS</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALdeadSECONDS</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDS</td>\n"; $MAIN.="<td align=right><font size=2> $TOT_VISIBLE</td>\n"; $MAIN.="<td align=right><font size=2> $TOT_HIDDEN</td>\n"; $MAIN.="<td colspan=5><font size=2>   </td></tr>\n"; $CSV_text7.="\"\",\"\",\""._QXZ("TOTALS")."\",\"$TOTALpauseSECONDS\",\"$TOTALwaitSECONDS\",\"$TOTALtalkSECONDS\",\"$TOTALdispoSECONDS\",\"$TOTALdeadSECONDS\",\"$TOTALcustomerSECONDS\",\"$TOT_VISIBLE\",\"$TOT_HIDDEN\"\n"; $TOTALpauseSECONDShh = sec_convert($TOTALpauseSECONDS,'H'); $TOTALwaitSECONDShh = sec_convert($TOTALwaitSECONDS,'H'); $TOTALtalkSECONDShh = sec_convert($TOTALtalkSECONDS,'H'); $TOTALdispoSECONDShh = sec_convert($TOTALdispoSECONDS,'H'); $TOTALdeadSECONDShh = sec_convert($TOTALdeadSECONDS,'H'); $TOTALcustomerSECONDShh = sec_convert($TOTALcustomerSECONDS,'H'); $TOTALvisibleSECONDShh = sec_convert($TOT_VISIBLE,'H'); $TOTALhiddenSECONDShh = sec_convert($TOT_HIDDEN,'H'); $MAIN.="<tr bgcolor=white>"; $MAIN.="<td colspan=2><font size=1>"._QXZ("(in HH:MM:SS)")."</td>"; $MAIN.="<td align=right><font size=2> $TOTALpauseSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALwaitSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALtalkSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALdispoSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALdeadSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALvisibleSECONDShh</td>\n"; $MAIN.="<td align=right><font size=2> $TOTALhiddenSECONDShh</td>\n"; $MAIN.="<td colspan=5><font size=2>   </td></tr>\n"; $CSV_text7.="\"\",\"\",\""._QXZ("(in HH:MM:SS)")."\",\"$TOTALpauseSECONDShh\",\"$TOTALwaitSECONDShh\",\"$TOTALtalkSECONDShh\",\"$TOTALdispoSECONDShh\",\"$TOTALdeadSECONDShh\",\"$TOTALcustomerSECONDShh\",\"$TOTALvisibleSECONDShh\",\"$TOTALhiddenSECONDShh\"\n"; $MAIN.="</TABLE><BR><BR>\n"; } ##### vicidial recordings for this time period ##### $mute_column=''; $mute_column_csv=''; $agent_column=''; $agent_column_csv=''; $ANI_column=''; $ANI_column_csv=''; if ($SSmute_recordings > 0) { $mute_column = "<td align=center><font size=2>"._QXZ("MUTE")."   </td>"; $mute_column_csv = ",\""._QXZ("MUTE")."\""; } if ($NVAuser > 0) { $agent_column = "<td align=center><font size=2>"._QXZ("AGENT")."   </td>"; $agent_column_csv = ",\""._QXZ("AGENT")."\""; $ANI_column = "<td align=center><font size=2>"._QXZ("ANI")."   </td>"; $ANI_column_csv = ",\""._QXZ("ANI")."\""; } $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Recordings for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-recordings$NWE      <a href='$download_link&file_download=8'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td>$agent_column<td align=left><font size=2> "._QXZ("LEAD")."</td>$ANI_column<td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("SECONDS")." </td><td align=left><font size=2>   "._QXZ("RECID")."</td><td align=center><font size=2>"._QXZ("FILENAME")."</td><td align=center><font size=2>"._QXZ("LOCATION")."   </td>$mute_column</tr>\n"; $CSV_text8.="\""._QXZ("Recordings for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text8.="\"\",\"#\"$agent_column_csv,\""._QXZ("LEAD")."\",\"$ANI_column_csv\",\""._QXZ("DATE/TIME")."\",\""._QXZ("SECONDS")."\",\""._QXZ("RECID")."\",\""._QXZ("FILENAME")."\",\""._QXZ("LOCATION")."\"$mute_column_csv\n"; if (strlen($query_call_status) > 5) { $CS_vicidial_id_list .= "'X'"; $CS_vicidial_id_list_SQL = "and vicidial_id IN($CS_vicidial_id_list)"; } $stmt="SELECT recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from ".$recording_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $CS_vicidial_id_list_SQL order by recording_id desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); if ($DB) {$MAIN.="agent activity|$stmt|";} $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $location = $row[11]; $CSV_location=$row[11]; $vicidial_id=$row[14]; if (strlen($location)>2) { $URLserver_ip = $location; $URLserver_ip = preg_replace('/http:\/\//i', '',$URLserver_ip); $URLserver_ip = preg_replace('/https:\/\//i', '',$URLserver_ip); $URLserver_ip = preg_replace('/\/.*/i', '',$URLserver_ip); $stmt="SELECT count(*) from servers where server_ip='$URLserver_ip';"; $rsltx=mysql_to_mysqli($stmt, $link); $rowx=mysqli_fetch_row($rsltx); if ($rowx[0] > 0) { $stmt="SELECT recording_web_link,alt_server_ip,external_server_ip from servers where server_ip='$URLserver_ip';"; $rsltx=mysql_to_mysqli($stmt, $link); $rowx=mysqli_fetch_row($rsltx); if (preg_match("/ALT_IP/i",$rowx[0])) { $location = preg_replace("/$URLserver_ip/i", "$rowx[1]", $location); } if (preg_match("/EXTERNAL_IP/i",$rowx[0])) { $location = preg_replace("/$URLserver_ip/i", "$rowx[2]", $location); } } } if ($SSmute_recordings > 0) { $mute_events=0; $stmt="SELECT count(*) from ".$vicidial_agent_function_log." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '$row[4]' and event_time <= '$row[6]' and function='mute_rec' and lead_id='$row[12]' and stage='on';"; $rsltx=mysql_to_mysqli($stmt, $link); $flogs_to_print = mysqli_num_rows($rsltx); if ($flogs_to_print > 0) { $rowx=mysqli_fetch_row($rsltx); $mute_events = $rowx[0]; } } if ($NVAuser > 0) { $agent_user=''; $stmt="SELECT user from ".$vicidial_agent_log_table." where lead_id='$row[12]' and event_time <= '$row[4]' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' order by event_time;"; $rsltx=mysql_to_mysqli($stmt, $link); $valogs_to_print = mysqli_num_rows($rsltx); if ($valogs_to_print > 0) { $rowx=mysqli_fetch_row($rsltx); $agent_user = $rowx[0]; } $ANI=''; $ANI_stmt="SELECT caller_code from call_log where uniqueid='$vicidial_id' order by start_time;"; $ANI_rslt=mysql_to_mysqli($ANI_stmt, $link); $ANI_logs_to_print = mysqli_num_rows($ANI_rslt); if ($ANI_logs_to_print > 0) { $ANI_row=mysqli_fetch_row($ANI_rslt); $ANI = $ANI_row[0]; } } if (strlen($location)>30) {$locat = substr($location,0,27); $locat = "$locat...";} else {$locat = $location;} if ( (preg_match('/ftp/i',$location)) or (preg_match('/http/i',$location)) ) { if ($log_recording_access<1) {$location = "<a href=\"$location\">$locat</a>";} else {$location = "<a href=\"recording_log_redirect.php?recording_id=$row[0]&lead_id=$row[12]&search_archived_data=$search_archived_data\">$locat</a>";} } else {$location = $locat;} $u++; $mute_csv_record=''; $NVAuser_csv_record=''; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; if ($NVAuser > 0) { $MAIN.="<td align=right><font size=2> $agent_user   </td>\n"; $NVAuser_csv_record=",\"$agent_user\""; } $MAIN.="<td align=left><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[12]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[12]', '_blank');return false;\">$row[12]</A> </td>"; if ($NVAuser > 0) { $MAIN.="<td align=right><font size=2> $ANI   </td>\n"; $NVAuser_csv_record=",\"$ANI\""; } $MAIN.="<td align=left><font size=2> $row[4] </td>\n"; $MAIN.="<td align=left><font size=2> $row[8] </td>\n"; $MAIN.="<td align=left><font size=2> $row[0] </td>\n"; $MAIN.="<td align=center><font size=2> $row[10] </td>\n"; $MAIN.="<td align=right><font size=2> $location   </td>\n"; if ($SSmute_recordings > 0) { if ($mute_events < 1) {$mute_events='';} $MAIN.="<td align=right><font size=2> $mute_events   </td>\n"; $mute_csv_record=",\"$mute_events\""; } $MAIN.="</tr>\n"; $CSV_text8.="\"\",\"$u\"$NVAuser_csv_record,\"$row[12]\",\"$row[4]\",\"$row[8]\",\"$row[0]\",\"$row[10]\",\"$CSV_location\"$mute_csv_record\n"; } $MAIN.="</TABLE><BR><BR>\n"; if ($did < 1) { ##### vicidial agent outbound user manual calls for this time period ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Manual Outbound Calls for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-manual_calls$NWE      <a href='$download_link&file_download=9'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2> "._QXZ("CALL TYPE")."</td><td align=left><font size=2> "._QXZ("SERVER")."</td><td align=left><font size=2> "._QXZ("PHONE")."</td><td align=right><font size=2> "._QXZ("DIALED")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("CALLERID")."</td><td align=right><font size=2> "._QXZ("ALIAS")."</td><td align=right><font size=2> "._QXZ("PRESET")."</td><td align=right><font size=2>"._QXZ("C3HU")."</td></tr>\n"; $CSV_text9.="\""._QXZ("Manual Outbound Calls for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text9.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("CALL TYPE")."\",\""._QXZ("SERVER")."\",\""._QXZ("PHONE")."\",\""._QXZ("DIALED")."\",\""._QXZ("LEAD")."\",\""._QXZ("CALLERID")."\",\""._QXZ("ALIAS")."\",\""._QXZ("PRESET")."\",\""._QXZ("C3HU")."\"\n"; $stmt="SELECT call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name,customer_hungup,customer_hungup_seconds from ".$user_call_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by call_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $C3HU=''; if ($row[9]=='BEFORE_CALL') {$row[9]='BC';} if ($row[9]=='DURING_CALL') {$row[9]='DC';} if (strlen($row[9]) > 1) {$C3HU = "$row[9] $row[10]";} if ($LOGadmin_hide_phone_data != '0') { if ($DB > 0) {echo "HIDEPHONEDATA|$row[10]|$LOGadmin_hide_phone_data|\n";} $phone_temp = $row[3]; $dialed_temp = $row[4]; if ($LOGadmin_hide_phone_data == '4_DIGITS') { if (strlen($phone_temp) > 0) {$row[3] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);} if (strlen($dialed_temp) > 0) {$row[4] = str_repeat("X", (strlen($dialed_temp) - 4)) . substr($dialed_temp,-4,4);} } elseif ($LOGadmin_hide_phone_data == '3_DIGITS') { if (strlen($phone_temp) > 0) {$row[3] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);} if (strlen($dialed_temp) > 0) {$row[4] = str_repeat("X", (strlen($dialed_temp) - 3)) . substr($dialed_temp,-3,3);} } elseif ($LOGadmin_hide_phone_data == '2_DIGITS') { if (strlen($phone_temp) > 0) {$row[3] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);} if (strlen($dialed_temp) > 0) {$row[4] = str_repeat("X", (strlen($dialed_temp) - 2)) . substr($dialed_temp,-2,2);} } else { if (strlen($phone_temp) > 0) {$row[3] = preg_replace("/./",'X',$phone_temp);} if (strlen($dialed_temp) > 0) {$row[4] = preg_replace("/./",'X',$dialed_temp);} } } $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[0]</td>"; $MAIN.="<td align=left><font size=2> $row[1]</td>\n"; $MAIN.="<td align=left><font size=2> $row[2]</td>\n"; $MAIN.="<td align=left><font size=2> $row[3] </td>\n"; $MAIN.="<td align=right><font size=2> $row[4] </td>\n"; $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[5]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[5]', '_blank');return false;\">$row[5]</A> </td>\n"; $MAIN.="<td align=right><font size=2> $row[6] </td>\n"; $MAIN.="<td align=right><font size=2> $row[7] </td>\n"; $MAIN.="<td align=right><font size=2> $row[8] </td>\n"; $MAIN.="<td align=right NOWRAP><font size=2> $C3HU </td></tr>\n"; $CSV_text9.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$row[6]\",\"$row[7]\",\"$row[8]\",\"$C3HU\"\n"; } $MAIN.="</TABLE><BR><BR>\n"; } if ($did < 1) { ##### vicidial lead searches for this time period ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Lead Searches for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-lead_searches$NWE      <a href='$download_link&file_download=10'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=900 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")."   </td><td align=left NOWRAP><font size=2> "._QXZ("TYPE")."   </td><td align=left NOWRAP><font size=2> "._QXZ("RESULTS")."   </td><td align=left NOWRAP><font size=2> "._QXZ("SEC")."   </td><td align=right NOWRAP><font size=2> "._QXZ("QUERY")."</td></tr>\n"; $CSV_text10.="\""._QXZ("Lead Searches for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text10.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("TYPE")."\",\""._QXZ("RESULTS")."\",\""._QXZ("SEC")."\",\""._QXZ("QUERY")."\"\n"; $stmt="SELECT event_date,source,results,seconds,search_query from ".$vicidial_lead_search_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $row[4] = preg_replace("/SELECT count\(\*\) from vicidial_list where/",'',$row[4]); $row[4] = preg_replace('/SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner from vicidial_list where /','',$row[4]); if (strlen($row[4]) > 100) {$row[4] = substr($row[4], 0, 100);} $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[0]</td>"; $MAIN.="<td align=center><font size=2> $row[1] </td>\n"; $MAIN.="<td align=right><font size=2> $row[2] </td>\n"; $MAIN.="<td align=right><font size=2> $row[3] </td>\n"; $MAIN.="<td align=right><font size=2> $row[4] </td></tr>\n"; $CSV_text10.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\"\n"; } $MAIN.="</TABLE><BR><BR>\n"; } if ($did < 1) { ##### vicidial agent manual dial lead preview skips for this time period ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Preview Lead Skips for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-preview_skips$NWE      <a href='$download_link&file_download=11'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")."   </td><td align=right NOWRAP><font size=2> "._QXZ("LEAD ID")."   </td><td align=right NOWRAP><font size=2> "._QXZ("STATUS")."   </td><td align=right NOWRAP><font size=2> "._QXZ("COUNT")."   </td><td align=right NOWRAP><font size=2> "._QXZ("CAMPAIGN")."</td></tr>\n"; $CSV_text11.="\""._QXZ("Preview Lead Skips for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text11.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("LEAD ID")."\",\""._QXZ("STATUS")."\",\""._QXZ("COUNT")."\",\""._QXZ("CAMPAIGN")."\"\n"; $stmt="SELECT user,event_date,lead_id,campaign_id,previous_status,previous_called_count from ".$vicidial_agent_skip_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by event_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[1]</td>"; $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[2]', '_blank');return false;\">$row[2]</A> </td>\n"; $MAIN.="<td align=right><font size=2> $row[4] </td>\n"; $MAIN.="<td align=right><font size=2> $row[5] </td>\n"; $MAIN.="<td align=right><font size=2> $row[3] </td></tr>\n"; $CSV_text11.="\"\",\"$u\",\"$row[1]\",\"$row[2]\",\"$row[4]\",\"$row[5]\",\"$row[3]\"\n"; } $MAIN.="</TABLE><BR><BR>\n"; ##### BEGIN switch lead log entries ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Agent Lead Switches for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-switch_leads$NWE      <a href='$download_link&file_download=13'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")."   </td><td align=right NOWRAP><font size=2> "._QXZ("FROM LEAD ID")."   </td><td align=right NOWRAP><font size=2> "._QXZ("TO LEAD ID")."   </td><td align=right NOWRAP><font size=2> "._QXZ("CALL ID")."   </td><td align=right NOWRAP><font size=2> "._QXZ("UNIQUEID")."   </td><td align=right NOWRAP><font size=2> "._QXZ("PHONE")."   </td><td align=right NOWRAP><font size=2> "._QXZ("CAMPAIGN")."</td></tr>\n"; $CSV_text13.="\""._QXZ("Agent Lead Switches for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text13.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("FROM LEAD ID")."\",\""._QXZ("TO LEAD ID")."\",\""._QXZ("CALL ID")."\",\""._QXZ("UNIQUEID")."\",\""._QXZ("PHONE")."\",\""._QXZ("CAMPAIGN")."\"\n"; $stmt="SELECT event_time,lead_id,stage,caller_code,uniqueid,comments,campaign_id from ".$vicidial_agent_function_log." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and function='switch_lead' order by event_time desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[0]</td>"; $MAIN.="<td align=center><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[1]', '_blank');return false;\">$row[1]</A> </td>\n"; $MAIN.="<td align=center><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[2]\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$row[2]', '_blank');return false;\">$row[2]</A> </td>\n"; $MAIN.="<td><font size=2>$row[3]</td>"; $MAIN.="<td align=right><font size=2> $row[4] </td>\n"; $MAIN.="<td align=right><font size=2> $row[5] </td>\n"; $MAIN.="<td align=right><font size=2> $row[6] </td></tr>\n"; $CSV_text13.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\",\"$row[5]\",\"$row[6]\"\n"; } $MAIN.="</TABLE><BR><BR>\n"; ##### BEGIN manager pause code approval entries ##### $MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" SIZE=3><B>"._QXZ("Manager Pause Code Approvals for this Time Period").": </FONT><FONT FACE=\"ARIAL,HELVETICA\" SIZE=2>("._QXZ("10000 record limit").") $NWB#user_stats-pause_code_approvals$NWE      <a href='$download_link&file_download=14'>["._QXZ("DOWNLOAD")."]</a></B></FONT>\n"; $MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n"; $MAIN.="<tr><td><font size=1># </td><td NOWRAP><font size=2>"._QXZ("DATE/TIME")."   </td><td align=right NOWRAP><font size=2> "._QXZ("AGENT")."   </td><td align=center NOWRAP><font size=2> "._QXZ("AGENT USER GROUP")."   </td><td align=center NOWRAP><font size=2> "._QXZ("CAMPAIGN")."   </td><td align=right NOWRAP><font size=2> "._QXZ("PAUSE CODE")."   </td></tr>\n"; $CSV_text14.="\""._QXZ("Manager Pause Code Approvals for this Time Period").": ("._QXZ("10000 record limit").")\"\n"; $CSV_text14.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("AGENT")."\",\""._QXZ("AGENT USER GROUP")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("PAUSE CODE")."\"\n"; $stmt="SELECT event_time,user,user_group,campaign_id,comments from ".$vicidial_agent_function_log." where stage='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and function='mgrapr_pause_code' order by event_time desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';} else {$bgcolor='bgcolor="#'. $SSstd_row1_background .'"';} $u++; $MAIN.="<tr $bgcolor>"; $MAIN.="<td><font size=1>$u</td>"; $MAIN.="<td><font size=2>$row[0]</td>"; $MAIN.="<td align=center><font size=2> <A HREF=\"$PHP_SELF?user=$row[1]\" target=\"_blank\">$row[1]</A> </td>\n"; $MAIN.="<td align=center><font size=2>$row[2]</td>"; $MAIN.="<td align=center><font size=2>$row[3]</td>"; $MAIN.="<td align=right><font size=2> $row[4] </td>\n"; $CSV_text14.="\"\",\"$u\",\"$row[0]\",\"$row[1]\",\"$row[2]\",\"$row[3]\",\"$row[4]\"\n"; } $MAIN.="</TABLE><BR><BR>\n"; } } $ENDtime = date("U"); $RUNtime = ($ENDtime - $STARTtime); $MAIN.="\n\n\n<br><br><br>\n\n"; $MAIN.="<font size=0>\n\n\n<br><br><br>\n"._QXZ("script runtime").": $RUNtime "._QXZ("seconds")."|$db_source</font>"; $MAIN.="</TD></TR><TABLE>"; $MAIN.="</body>"; $MAIN.="</html>"; if ($file_download>0) { $FILE_TIME = date("Ymd-His"); $CSVfilename = "user_stats_$US$FILE_TIME.csv"; $CSV_var="CSV_text".$file_download; $CSV_text=preg_replace('/^\s+/', '', $$CSV_var); $CSV_text=preg_replace('/\n\s+,/', ',', $CSV_text); $CSV_text=preg_replace('/ +\"/', '"', $CSV_text); $CSV_text=preg_replace('/\" +/', '"', $CSV_text); // We'll be outputting a TXT file header('Content-type: application/octet-stream'); // It will be called LIST_101_20090209-121212.txt header("Content-Disposition: attachment; filename=\"$CSVfilename\""); header('Expires: 0'); header('Cache-Control: must-revalidate, post-check=0, pre-check=0'); header('Pragma: public'); ob_clean(); flush(); echo "$CSV_text"; } else { header ("Content-type: text/html; charset=utf-8"); echo $HEADER; require("admin_header.php"); echo $MAIN; } if ($db_source == 'S') { mysqli_close($link); $use_slave_server=0; $db_source = 'M'; require("dbconnect_mysqli.php"); } $endMS = microtime(); $startMSary = explode(" ",$startMS); $endMSary = explode(" ",$endMS); $runS = ($endMSary[0] - $startMSary[0]); $runM = ($endMSary[1] - $startMSary[1]); $TOTALrun = ($runS + $runM); $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); exit; ?>