LICENSE: GPLv2 ### ### This script is designed purely to send whether the meetme conference has live channels connected and which they are ### This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table ### ### required variables: ### - $server_ip ### - $session_name ### - $user ### - $pass ### optional variables: ### - $format - ('text','debug') ### - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT') ### - $stage - ('start','finish') ### - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -') ### - $conf_exten - ('8600011',...) ### - $exten - ('123test',...) ### - $ext_context - ('default','demo',...) ### - $ext_priority - ('1','2',...) ### - $campaign - ('testcamp',...) ### - $dial_timeout - ('60','26',...) ### - $dial_prefix - ('9','8',...) ### - $campaign_cid - ('3125551212','0000000000',...) ### - $MDnextCID - ('M06301413000000002',...) ### - $uniqueid - ('1120232758.2406800',...) ### - $lead_id - ('36524',...) ### - $list_id - ('101','123456',...) ### - $length_in_sec - ('12',...) ### - $phone_code - ('1',...) ### - $phone_number - ('3125551212',...) ### - $channel - ('Zap/12-1',...) ### - $start_epoch - ('1120236911',...) ### - $vendor_lead_code - ('1234test',...) ### - $title - ('Mr.',...) ### - $first_name - ('Bob',...) ### - $middle_initial - ('L',...) ### - $last_name - ('Wilson',...) ### - $address1 - ('1324 Main St.',...) ### - $address2 - ('Apt. 12',...) ### - $address3 - ('co Robert Wilson',...) ### - $city - ('Chicago',...) ### - $state - ('IL',...) ### - $province - ('NA',...) ### - $postal_code - ('60054',...) ### - $country_code - ('USA',...) ### - $gender - ('M',...) ### - $date_of_birth - ('1970-01-01',...) ### - $alt_phone - ('3125551213',...) ### - $email - ('bob@bob.com',...) ### - $security_phrase - ('Hello',...) ### - $comments - ('Good Customer',...) ### - $auto_dial_level - ('0','1','1.2',...) ### - $VDstop_rec_after_each_call - ('0','1') ### - $conf_silent_prefix - ('7','8','',...) ### - $extension - ('123','user123','25-1',...) ### - $protocol - ('Zap','SIP','IAX2',...) ### - $user_abb - ('1234','6666',...) ### - $preview - ('YES','NO',...) ### - $called_count - ('0','1','2',...) ### - $agent_log_id - ('123456',...) ### - $agent_log - ('NO',...) ### - $favorites_list - (",'cc160','cc100'",...) ### # changes # 50629-1044 First build of script # 50630-1422 Added manual dial action and MD channel lookup # 50701-1451 Added dial log for start and end of vicidial calls # 50705-1239 Added call disposition update # 50804-1627 Fixed updateDispo to update vicidial_log entry # 50816-1605 Added VDADpause/ready for auto dialing # 50816-1811 Added basic autodial call pickup functions # 50817-1005 Altered logging functions to accomodate auto_dialing # 50818-1305 Added stop-all-recordings-after-each-vicidial-call option # 50818-1411 Added hangup of agent phone after Logout # 50901-1315 Fixed CLOSER IN-GROUP Web Form bug # 50902-1507 Fixed CLOSER log length_in_sec bug # 50902-1730 Added functions for manual preview dialing and revert # 50913-1214 Added agent random update to leadupdate # 51020-1421 Added agent_log_id framework for detailed agent activity logging # 51021-1717 Allows for multi-line comments (changes \n to !N in database) # 51111-1046 Added vicidial_agent_log lead_id earlier for manual dial # 51121-1445 Altered echo statements for several small PHP speed optimizations # 51122-1328 Fixed UserLogout issue not removing conference reservation # 51129-1012 Added ability to accept calls from other VICIDIAL servers # 51129-1729 Changed manual dial to use the '/n' flag for calls # 51221-1154 Added SCRIPT id lookup and sending to vicidial.php for display # 60105-1059 Added Updating of astguiclient favorites in the DB # 60208-1617 Added dtmf buttons output per call # 60213-1521 Added closer_campaigns update to vicidial_users # 60215-1036 Added Callback date-time entry into vicidial_callbacks table # 60413-1541 Added USERONLY Callback listings output - CalLBacKLisT # Added USERONLY Callback count output - CalLBacKCounT # 60414-1140 Added Callback lead lookup for manual dialing # 60419-1517 After CALLBK is sent to agent, update callback record to INACTIVE # $version = '0.0.29'; $build = '60419-1517'; require("dbconnect.php"); #require_once("htglobalize.php"); ### If you have globals turned off uncomment these lines $user=$_GET["user"]; if (!$user) {$user=$_POST["user"];} $pass=$_GET["pass"]; if (!$pass) {$pass=$_POST["pass"];} $server_ip=$_GET["server_ip"]; if (!$server_ip) {$server_ip=$_POST["server_ip"];} $session_name=$_GET["session_name"]; if (!$session_name) {$session_name=$_POST["session_name"];} $format=$_GET["format"]; if (!$format) {$format=$_POST["format"];} $ACTION=$_GET["ACTION"]; if (!$ACTION) {$ACTION=$_POST["ACTION"];} $stage=$_GET["stage"]; if (!$stage) {$stage=$_POST["stage"];} $closer_choice=$_GET["closer_choice"]; if (!$closer_choice) {$closer_choice=$_POST["closer_choice"];} $conf_exten=$_GET["conf_exten"]; if (!$conf_exten) {$conf_exten=$_POST["conf_exten"];} $exten=$_GET["exten"]; if (!$exten) {$exten=$_POST["exten"];} $ext_context=$_GET["ext_context"]; if (!$ext_context) {$ext_context=$_POST["ext_context"];} $ext_priority=$_GET["ext_priority"]; if (!$ext_priority) {$ext_priority=$_POST["ext_priority"];} $campaign=$_GET["campaign"]; if (!$campaign) {$campaign=$_POST["campaign"];} $dial_timeout=$_GET["dial_timeout"]; if (!$dial_timeout) {$dial_timeout=$_POST["dial_timeout"];} $dial_prefix=$_GET["dial_prefix"]; if (!$dial_prefix) {$dial_prefix=$_POST["dial_prefix"];} $campaign_cid=$_GET["campaign_cid"]; if (!$campaign_cid) {$campaign_cid=$_POST["campaign_cid"];} $MDnextCID=$_GET["MDnextCID"]; if (!$MDnextCID) {$MDnextCID=$_POST["MDnextCID"];} $uniqueid=$_GET["uniqueid"]; if (!$uniqueid) {$uniqueid=$_POST["uniqueid"];} $lead_id=$_GET["lead_id"]; if (!$lead_id) {$lead_id=$_POST["lead_id"];} $list_id=$_GET["list_id"]; if (!$list_id) {$list_id=$_POST["list_id"];} $length_in_sec=$_GET["length_in_sec"]; if (!$length_in_sec) {$length_in_sec=$_POST["length_in_sec"];} $phone_code=$_GET["phone_code"]; if (!$phone_code) {$phone_code=$_POST["phone_code"];} $phone_number=$_GET["phone_number"]; if (!$phone_number) {$phone_number=$_POST["phone_number"];} $channel=$_GET["channel"]; if (!$channel) {$channel=$_POST["channel"];} $start_epoch=$_GET["start_epoch"]; if (!$start_epoch) {$start_epoch=$_POST["start_epoch"];} $dispo_choice=$_GET["dispo_choice"]; if (!$dispo_choice) {$dispo_choice=$_POST["dispo_choice"];} $vendor_lead_code=$_GET["vendor_lead_code"]; if (!$vendor_lead_code) {$vendor_lead_code=$_POST["vendor_lead_code"];} $title=$_GET["title"]; if (!$title) {$title=$_POST["title"];} $first_name=$_GET["first_name"]; if (!$first_name) {$first_name=$_POST["first_name"];} $middle_initial=$_GET["middle_initial"]; if (!$middle_initial) {$middle_initial=$_POST["middle_initial"];} $last_name=$_GET["last_name"]; if (!$last_name) {$last_name=$_POST["last_name"];} $address1=$_GET["address1"]; if (!$address1) {$address1=$_POST["address1"];} $address2=$_GET["address2"]; if (!$address2) {$address2=$_POST["address2"];} $address3=$_GET["address3"]; if (!$address3) {$address3=$_POST["address3"];} $city=$_GET["city"]; if (!$city) {$city=$_POST["city"];} $state=$_GET["state"]; if (!$state) {$state=$_POST["state"];} $province=$_GET["province"]; if (!$province) {$province=$_POST["province"];} $postal_code=$_GET["postal_code"]; if (!$postal_code) {$postal_code=$_POST["postal_code"];} $country_code=$_GET["country_code"]; if (!$country_code) {$country_code=$_POST["country_code"];} $gender=$_GET["gender"]; if (!$gender) {$gender=$_POST["gender"];} $date_of_birth=$_GET["date_of_birth"]; if (!$date_of_birth) {$date_of_birth=$_POST["date_of_birth"];} $alt_phone=$_GET["alt_phone"]; if (!$alt_phone) {$alt_phone=$_POST["alt_phone"];} $email=$_GET["email"]; if (!$email) {$email=$_POST["email"];} $security_phrase=$_GET["security_phrase"]; if (!$security_phrase) {$security_phrase=$_POST["security_phrase"];} $comments=$_GET["comments"]; if (!$comments) {$comments=$_POST["comments"];} $auto_dial_level=$_GET["auto_dial_level"]; if (!$auto_dial_level) {$auto_dial_level=$_POST["auto_dial_level"];} $VDstop_rec_after_each_call=$_GET["VDstop_rec_after_each_call"]; if (!$VDstop_rec_after_each_call) {$VDstop_rec_after_each_call=$_POST["VDstop_rec_after_each_call"];} $conf_silent_prefix=$_GET["conf_silent_prefix"]; if (!$conf_silent_prefix) {$conf_silent_prefix=$_POST["conf_silent_prefix"];} $extension=$_GET["extension"]; if (!$extension) {$extension=$_POST["extension"];} $protocol=$_GET["protocol"]; if (!$protocol) {$protocol=$_POST["protocol"];} $user_abb=$_GET["user_abb"]; if (!$user_abb) {$user_abb=$_POST["user_abb"];} $preview=$_GET["preview"]; if (!$preview) {$preview=$_POST["preview"];} $called_count=$_GET["called_count"]; if (!$called_count) {$called_count=$_POST["called_count"];} $agent_log_id=$_GET["agent_log_id"]; if (!$agent_log_id) {$agent_log_id=$_POST["agent_log_id"];} $agent_log=$_GET["agent_log"]; if (!$agent_log) {$agent_log=$_POST["agent_log"];} $favorites_list=$_GET["favorites_list"]; if (!$favorites_list) {$favorites_list=$_POST["favorites_list"];} $CallBackDatETimE=$_GET["CallBackDatETimE"]; if (!$CallBackDatETimE) {$CallBackDatETimE=$_POST["CallBackDatETimE"];} $recipient=$_GET["recipient"]; if (!$recipient) {$recipient=$_POST["recipient"];} $callback_id=$_GET["callback_id"]; if (!$callback_id) {$callback_id=$_POST["callback_id"];} # default optional vars if not set if (!$format) {$format="text";} if ($format == 'debug') {$DB=1;} if (!$ACTION) {$ACTION="refresh";} $StarTtime = date("U"); $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $CIDdate = date("mdHis"); $ENTRYdate = date("YmdHis"); if (!$query_date) {$query_date = $NOW_DATE;} $MT[0]=''; $stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $auth=$row[0]; if( (strlen($user)<2) or (strlen($pass)<2) or (!$auth)) { echo "Invalid Username/Password: |$user|$pass|\n"; exit; } else { if( ( (strlen($server_ip)<6) or (!$server_ip) ) or ( (strlen($session_name)<12) or (!$session_name) ) ) { echo "Invalid server_ip: |$server_ip| or Invalid session_name: |$session_name|\n"; exit; } else { $stmt="SELECT count(*) from web_client_sessions where session_name='$session_name' and server_ip='$server_ip';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $SNauth=$row[0]; if(!$SNauth) { echo "Invalid session_name: |$session_name|$server_ip|\n"; exit; } else { # do nothing for now } } } if ($format=='debug') { echo "\n"; echo "\n"; echo "\n"; echo "VICIDiaL Database Query Script"; echo "\n"; echo "\n"; echo "\n"; } ################################################################################ ### regCLOSER - update the vicidial_live_agents table to reflect the closer ### inbound choices made upon login ################################################################################ if ($ACTION == 'regCLOSER') { $row=''; $rowx=''; $channel_live=1; if ( (strlen($closer_choice)<1) || (strlen($user)<1) ) { $channel_live=0; echo "Group Choice $closer_choice is not valid\n"; exit; } else { if ($closer_choice == "MGRLOCK") { $stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $closer_choice =$row[0]; $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } else { $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); $stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } } echo "Closer In Group Choice $closer_choice has been registered to user $user\n"; } ################################################################################ ### manDiaLnextCALL - for manual VICIDiaL dialing this will grab the next lead ### in the campaign, reserve it, send data back to client and ### place the call by inserting into vicidial_manager ################################################################################ if ($ACTION == 'manDiaLnextCaLL') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) ) { $channel_live=0; echo "HOPPER EMPTY\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n"; exit; } else { ### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) ) { $affected_rows=1; $CBleadIDset=1; $stmt = "UPDATE vicidial_callbacks set status='INACTIVE' where callback_id='$callback_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); } else { if (strlen($phone_number)>3) { ### grab the next lead in the hopper for this campaign and reserve it for the user $stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); $lead_id = mysql_insert_id(); $CBleadIDset=1; } else { ### grab the next lead in the hopper for this campaign and reserve it for the user $stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by hopper_id LIMIT 1"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); } } if ($affected_rows > 0) { if (!$CBleadIDset) { ##### grab the lead_id of the reserved user in vicidial_hopper $stmt="SELECT lead_id FROM vicidial_hopper where campaign_id='$campaign' and status='QUEUE' and user='$user' LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $hopper_leadID_ct = mysql_num_rows($rslt); if ($hopper_leadID_ct > 0) { $row=mysql_fetch_row($rslt); $lead_id =$row[0]; } } ##### grab the data from vicidial_list for the lead_id $stmt="SELECT * FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $list_lead_ct = mysql_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysql_fetch_row($rslt); # $lead_id = trim("$row[0]"); $dispo = trim("$row[3]"); $tsr = trim("$row[4]"); $vendor_id = trim("$row[5]"); $list_id = trim("$row[7]"); $gmt_offset_now = trim("$row[8]"); $phone_code = trim("$row[10]"); $phone_number = trim("$row[11]"); $title = trim("$row[12]"); $first_name = trim("$row[13]"); $middle_initial = trim("$row[14]"); $last_name = trim("$row[15]"); $address1 = trim("$row[16]"); $address2 = trim("$row[17]"); $address3 = trim("$row[18]"); $city = trim("$row[19]"); $state = trim("$row[20]"); $province = trim("$row[21]"); $postal_code = trim("$row[22]"); $country_code = trim("$row[23]"); $gender = trim("$row[24]"); $date_of_birth = trim("$row[25]"); $alt_phone = trim("$row[26]"); $email = trim("$row[27]"); $security = trim("$row[28]"); $comments = trim("$row[29]"); $called_count = trim("$row[30]"); } $called_count++; ### flag the lead as called and change it's status to INCALL $stmt = "UPDATE vicidial_list set status='INCALL', called_since_last_reset='Y', called_count='$called_count',user='$user' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if (!$CBleadIDset) { ### delete the lead from the hopper $stmt = "DELETE FROM vicidial_hopper where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); } $stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); ### if preview dialing, do not send the call if ( (strlen($preview)<1) || ($preview == 'NO') ) { ### prepare variables to place manual call from VICIDiaL $CCID_on=0; $CCID=''; $local_DEF = 'Local/'; $local_AMP = '@'; $Local_out_prefix = '9'; $Local_dial_timeout = '60'; $Local_persist = '/n'; if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;} $Local_dial_timeout = ($Local_dial_timeout * 1000); if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";} if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;} if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';} $PADlead_id = sprintf("%09s", $lead_id); while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);} # Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL $MqueryCID = "M$CIDdate$PADlead_id"; if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";} else {$CIDstring = "$MqueryCID";} ### insert the call action into the vicidial_manager table to initiate the call # $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Local_out_prefix$phone_code$phone_number','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); } $comments = eregi_replace("\r",'',$comments); $comments = eregi_replace("\n",'!N',$comments); $LeaD_InfO = $MqueryCID . "\n"; $LeaD_InfO .= $lead_id . "\n"; $LeaD_InfO .= $dispo . "\n"; $LeaD_InfO .= $tsr . "\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $list_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $called_count . "\n"; echo $LeaD_InfO; } else { echo "HOPPER EMPTY\n"; } } } ################################################################################ ### manDiaLskip - for manual VICIDiaL dialing this skips the lead that was ### previewed in the step above and puts it back in orig status ################################################################################ if ($ACTION == 'manDiaLskip') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) ) { $channel_live=0; echo "LEAD NOT REVERTED\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n"; exit; } else { $called_count = ($called_count - 1); ### flag the lead as called and change it's status to INCALL $stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); echo "LEAD REVERTED\n"; } } ################################################################################ ### manDiaLonly - for manual VICIDiaL dialing this sends the call that was ### previewed in the step above ################################################################################ if ($ACTION == 'manDiaLonly') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) || (strlen($phone_number)<1) || (strlen($lead_id)<1) ) { $channel_live=0; echo "CALL NOT PLACED\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n"; exit; } else { ### prepare variables to place manual call from VICIDiaL $CCID_on=0; $CCID=''; $local_DEF = 'Local/'; $local_AMP = '@'; $Local_out_prefix = '9'; $Local_dial_timeout = '60'; $Local_persist = '/n'; if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;} $Local_dial_timeout = ($Local_dial_timeout * 1000); if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";} if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;} if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';} $PADlead_id = sprintf("%09s", $lead_id); while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);} # Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL $MqueryCID = "M$CIDdate$PADlead_id"; if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";} else {$CIDstring = "$MqueryCID";} ### insert the call action into the vicidial_manager table to initiate the call # $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Local_out_prefix$phone_code$phone_number','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); echo "$MqueryCID\n"; } } ################################################################################ ### manDiaLlookCALL - for manual VICIDiaL dialing this will attempt to look up ### the trunk channel that the call was placed on ################################################################################ if ($ACTION == 'manDiaLlookCaLL') { $MT[0]=''; $row=''; $rowx=''; if (strlen($MDnextCID)<18) { echo "NO\n"; echo "MDnextCID $MDnextCID is not valid\n"; exit; } else { ##### look for the channel in the UPDATED vicidial_manager record of the call initiation $stmt="SELECT uniqueid,channel FROM vicidial_manager where callerid='$MDnextCID' and server_ip='$server_ip' and status='UPDATED' LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $VM_mancall_ct = mysql_num_rows($rslt); if ($VM_mancall_ct > 0) { $row=mysql_fetch_row($rslt); $uniqueid =$row[0]; $channel =$row[1]; echo "$uniqueid\n$channel"; $wait_sec=0; $stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDpr_ct = mysql_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); $wait_sec = (($StarTtime - $row[0]) + $row[1]); } $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',wait_epoch='$StarTtime',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } else { echo "NO\n"; } } } ################################################################################ ### manDiaLlogCALL - for manual VICIDiaL logging of calls places record in ### vicidial_log and then sends process to call_log entry ################################################################################ if ($ACTION == 'manDiaLlogCaLL') { $MT[0]=''; $row=''; $rowx=''; if ($stage == "start") { if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) || (strlen($list_id)<1) || (strlen($phone_number)<1) || (strlen($campaign)<1) ) { echo "LOG NOT ENTERED\n"; echo "uniqueid $uniqueid or lead_id: $lead_id or list_id: $list_id or phone_number: $phone_number or campaign: $campaign is not valid\n"; exit; } else { ##### insert log into vicidial_log for manual VICIDiaL call $stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); if ($affected_rows > 0) { echo "VICIDiaL_LOG Inserted: $uniqueid|$channel|$NOW_TIME\n"; echo "$StarTtime\n"; } else { echo "LOG NOT ENTERED\n"; } # ##### insert log into call_log for manual VICIDiaL call # $stmt = "INSERT INTO call_log (uniqueid,channel,server_ip,extension,number_dialed,caller_code,start_time,start_epoch) values('$uniqueid','$channel','$server_ip','$exten','$phone_code$phone_number','MD $user $lead_id','$NOW_TIME','$StarTtime')"; # if ($DB) {echo "$stmt\n";} # $rslt=mysql_query($stmt, $link); # $affected_rows = mysql_affected_rows($link); # if ($affected_rows > 0) # { # echo "CALL_LOG Inserted: $uniqueid|$channel|$NOW_TIME"; # } # else # { # echo "LOG NOT ENTERED\n"; # } } } if ($stage == "end") { if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) ) { echo "LOG NOT ENTERED\n"; echo "uniqueid $uniqueid or lead_id: $lead_id is not valid\n"; exit; } else { if ($start_epoch < 1000) { if (eregi("CLOSER",$campaign)) { ##### look for the channel in the UPDATED vicidial_manager record of the call initiation $stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';"; } else { ##### look for the channel in the UPDATED vicidial_manager record of the call initiation $stmt="SELECT start_epoch FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id';"; } $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $VM_mancall_ct = mysql_num_rows($rslt); if ($VM_mancall_ct > 0) { $row=mysql_fetch_row($rslt); $start_epoch =$row[0]; $length_in_sec = ($StarTtime - $start_epoch); } else { $length_in_sec = 0; } } else {$length_in_sec = ($StarTtime - $start_epoch);} if (eregi("CLOSER",$campaign)) { $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); } if ($auto_dial_level > 0) { ### delete call record from vicidial_auto_calls $stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); } ##### look for the channel in the UPDATED vicidial_manager record of the call initiation $stmt="UPDATE vicidial_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); if ($affected_rows > 0) { echo "$uniqueid\n$channel\n"; } else { echo "LOG NOT ENTERED\n\n"; } } echo $VDstop_rec_after_each_call . '|' . $extension . '|' . $conf_silent_prefix . '|' . $conf_exten . '|' . $user_abb . "|\n"; ##### if VICIDiaL call and hangup_after_each_call activated, find all recording ##### channels and hang them up while entering info into recording_log and ##### returning filename/recordingID if ($VDstop_rec_after_each_call == 1) { $local_DEF = 'Local/'; $local_AMP = '@'; $total_rec=0; $loop_count=0; $stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($rslt) {$rec_list = mysql_num_rows($rslt);} while ($rec_list>$loop_count) { $row=mysql_fetch_row($rslt); if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0])) { $rec_channels[$total_rec] = "$row[0]"; $total_rec++; } if ($format=='debug') {echo "\n";} $loop_count++; } $total_recFN=0; $loop_count=0; $filename=$MT; # not necessary : and cmd_line_f LIKE \"%_$user_abb\" $stmt="SELECT cmd_line_f FROM vicidial_manager where server_ip='$server_ip' and action='Originate' and cmd_line_b = 'Channel: $local_DEF$conf_silent_prefix$conf_exten$local_AMP$ext_context' order by entry_date desc limit $total_rec;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($rslt) {$recFN_list = mysql_num_rows($rslt);} while ($recFN_list>$loop_count) { $row=mysql_fetch_row($rslt); $filename[$total_recFN] = preg_replace("/Callerid: /i","",$row[0]); if ($format=='debug') {echo "\n";} $total_recFN++; $loop_count++; } $loop_count=0; while($loop_count < $total_rec) { if (strlen($rec_channels[$loop_count])>5) { $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH12345$StarTtime$loop_count','Channel: $rec_channels[$loop_count]','','','','','','','','','');"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); echo "REC_STOP|$rec_channels[$loop_count]|$filename[$loop_count]|"; if (strlen($filename)>2) { $stmt="SELECT recording_id,start_epoch FROM recording_log where filename='$filename[$loop_count]'"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($rslt) {$fn_count = mysql_num_rows($rslt);} if ($fn_count) { $row=mysql_fetch_row($rslt); $recording_id = $row[0]; $start_time = $row[1]; $length_in_sec = ($StarTtime - $start_time); $length_in_min = ($length_in_sec / 60); $length_in_min = sprintf("%8.2f", $length_in_min); $stmt="UPDATE recording_log set end_time='$NOW_TIME',end_epoch='$StarTtime',length_in_sec=$length_in_sec,length_in_min='$length_in_min' where filename='$filename[$loop_count]' and end_epoch is NULL;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); echo "$recording_id|$length_in_min|"; } else {echo "||";} } else {echo "||";} echo "\n"; } $loop_count++; } } $talk_sec=0; $StarTtime = date("U"); $stmt = "select talk_epoch,talk_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDpr_ct = mysql_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); $talk_sec = (($StarTtime - $row[0]) + $row[1]); } $stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',talk_epoch='$StarTtime',dispo_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } } ################################################################################ ### VDADcheckINCOMING - for auto-dial VICIDiaL dialing this will check for calls ### in the vicidial_live_agents table in QUEUE status, then ### lookup the lead info and pass it back to vicidial.php ################################################################################ if ($ACTION == 'VDADcheckINCOMING') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) ) { $channel_live=0; echo "0\n"; echo "Campaign $campaign is not valid\n"; exit; } else { ### grab the call and lead info from the vicidial_live_agents table $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $queue_leadID_ct = mysql_num_rows($rslt); if ($queue_leadID_ct > 0) { $row=mysql_fetch_row($rslt); $lead_id =$row[0]; $uniqueid =$row[1]; $callerid =$row[2]; $channel =$row[3]; $call_server_ip =$row[4]; if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; ### update the agent status to INCALL in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); ##### grab the data from vicidial_list for the lead_id $stmt="SELECT * FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $list_lead_ct = mysql_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysql_fetch_row($rslt); # $lead_id = trim("$row[0]"); $dispo = trim("$row[3]"); $tsr = trim("$row[4]"); $vendor_id = trim("$row[5]"); $list_id = trim("$row[7]"); $gmt_offset_now = trim("$row[8]"); $phone_code = trim("$row[10]"); $phone_number = trim("$row[11]"); $title = trim("$row[12]"); $first_name = trim("$row[13]"); $middle_initial = trim("$row[14]"); $last_name = trim("$row[15]"); $address1 = trim("$row[16]"); $address2 = trim("$row[17]"); $address3 = trim("$row[18]"); $city = trim("$row[19]"); $state = trim("$row[20]"); $province = trim("$row[21]"); $postal_code = trim("$row[22]"); $country_code = trim("$row[23]"); $gender = trim("$row[24]"); $date_of_birth = trim("$row[25]"); $alt_phone = trim("$row[26]"); $email = trim("$row[27]"); $security = trim("$row[28]"); $comments = trim("$row[29]"); $called_count = trim("$row[30]"); } ### update the lead status to INCALL $stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); ### update the log status to INCALL $stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if (eregi("CLOSER",$campaign)) { ### update the vicidial_closer_log user to INCALL $stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDAC_cid_ct = mysql_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysql_fetch_row($rslt); $VDADchannel_group =$row[0]; } $stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDL_cid_ct = mysql_num_rows($rslt); if ($VDL_cid_ct > 0) { $row=mysql_fetch_row($rslt); $VDCL_front_VDlog =$row[0]; } $stmt = "select * from vicidial_inbound_groups where group_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDIG_cid_ct = mysql_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysql_fetch_row($rslt); $VDCL_group_name = $row[1]; $VDCL_group_color = $row[2]; $VDCL_group_web = $row[4]; $VDCL_fronter_display = $row[7]; $VDCL_ingroup_script = $row[8]; $VDCL_get_call_launch = $row[9]; $VDCL_xferconf_a_dtmf = $row[10]; $VDCL_xferconf_a_number = $row[11]; $VDCL_xferconf_b_dtmf = $row[12]; $VDCL_xferconf_b_number = $row[13]; } else { $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDIG_cid_ct = mysql_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysql_fetch_row($rslt); $VDCL_ingroup_script = $row[0]; $VDCL_get_call_launch = $row[1]; $VDCL_xferconf_a_dtmf = $row[2]; $VDCL_xferconf_a_number = $row[3]; $VDCL_xferconf_b_dtmf = $row[4]; $VDCL_xferconf_b_number = $row[5]; } } ### if web form is set then send on to vicidial.php for override of WEB_FORM address if (strlen($VDCL_group_web)>5) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n";} else {echo "|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n";} $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDU_cid_ct = mysql_num_rows($rslt); if ($VDU_cid_ct > 0) { $row=mysql_fetch_row($rslt); $fronter_full_name = $row[0]; echo $fronter_full_name . '|' . $tsr . "\n"; } else {echo '|' . $tsr . "\n";} } else { $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDIG_cid_ct = mysql_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysql_fetch_row($rslt); $VDCL_campaign_script = $row[0]; $VDCL_get_call_launch = $row[1]; $VDCL_xferconf_a_dtmf = $row[2]; $VDCL_xferconf_a_number = $row[3]; $VDCL_xferconf_b_dtmf = $row[4]; $VDCL_xferconf_b_number = $row[5]; } echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n"; } $comments = eregi_replace("\r",'',$comments); $comments = eregi_replace("\n",'!N',$comments); $LeaD_InfO = $callerid . "\n"; $LeaD_InfO .= $lead_id . "\n"; $LeaD_InfO .= $dispo . "\n"; $LeaD_InfO .= $tsr . "\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $list_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $called_count . "\n"; echo $LeaD_InfO; $wait_sec=0; $StarTtime = date("U"); $stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDpr_ct = mysql_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); $wait_sec = (($StarTtime - $row[0]) + $row[1]); } $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); ### If CALLBK, change vicidial_callback record to INACTIVE if ($dispo == 'CALLBK') { $stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' order by callback_id desc LIMIT 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } } else { echo "0\n"; # echo "No calls in QUEUE for $user on $server_ip\n"; exit; } } } ################################################################################ ### userLOGout - Logs the user out of VICIDiaL client, deleting db records and ### inserting into vicidial_user_log ################################################################################ if ($ACTION == 'userLOGout') { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) ) { echo "NO\n"; echo "campaign $campaign or conf_exten $conf_exten is not valid\n"; exit; } else { ##### Insert a LOGOUT record into the user log $stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $vul_insert = mysql_affected_rows($link); ##### Remove the reservation on the vicidial_conferences meetme room $stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $vc_remove = mysql_affected_rows($link); ##### Delete the vicidial_live_agents record for this session $stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $vla_delete = mysql_affected_rows($link); ##### Delete the web_client_sessions $stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $wcs_delete = mysql_affected_rows($link); ##### Hangup the client phone $stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($rslt) { $row=mysql_fetch_row($rslt); $agent_channel = "$row[0]"; if ($format=='debug') {echo "\n";} $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n"; } } ################################################################################ ### updateDISPO - update the vicidial_list table to reflect the agent choice of ### call disposition for that leand ################################################################################ if ($ACTION == 'updateDISPO') { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) ) { echo "Dispo Choice $dispo or lead_id $lead_id is not valid\n"; exit; } else { $stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); $stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by uniqueid desc limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } $dispo_sec=0; $StarTtime = date("U"); $stmt = "select dispo_epoch,dispo_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDpr_ct = mysql_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); $dispo_sec = (($StarTtime - $row[0]) + $row[1]); } $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',dispo_epoch='$StarTtime',status='$dispo_choice' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); $agent_log_id = mysql_insert_id(); ### CALLBACK ENTRY if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) ) { $stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); } echo 'Lead ' . $lead_id . ' has been changed to ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n"; } ################################################################################ ### updateLEAD - update the vicidial_list table to reflect the values that are ### in the agents screen at time of call hangup ################################################################################ if ($ACTION == 'updateLEAD') { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) ) { echo "phone_number $phone_number or lead_id $lead_id is not valid\n"; exit; } else { $comments = eregi_replace("\r",'',$comments); $comments = eregi_replace("\n",'!N',$comments); $stmt="UPDATE vicidial_list set vendor_lead_code='$vendor_lead_code', title='$title', first_name='$first_name', middle_initial='$middle_initial', last_name='$last_name', address1='$address1', address2='$address2', address3='$address3', city='$city', state='$state', province='$province', postal_code='$postal_code', country_code='$country_code', gender='$gender', date_of_birth='$date_of_birth', alt_phone='$alt_phone', email='$email', security_phrase='$security_phrase', comments='$comments' where lead_id='$lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); $random = (rand(1000000, 9999999) + 10000000); $stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } echo "Lead $lead_id information has been updated\n"; } ################################################################################ ### VDADpause - update the vicidial_live_agents table to show that the agent is ### or ready now active and ready to take calls ################################################################################ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') ) { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($stage)<2) || (strlen($server_ip)<1) ) { echo "stage $stage is not valid\n"; exit; } else { $random = (rand(1000000, 9999999) + 10000000); $stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($agent_log == 'NO') {$donothing=1;} else { $pause_sec=0; $stmt = "select pause_epoch,pause_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $VDpr_ct = mysql_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); $pause_sec = (($StarTtime - $row[0]) + $row[1]); } if ($ACTION == 'VDADready') { $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } if ($ACTION == 'VDADpause') { $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',pause_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } } } echo 'Agent ' . $user . ' is now in status ' . $stage . "\n"; } ################################################################################ ### UpdatEFavoritEs - update the astguiclient favorites list for this extension ################################################################################ if ($ACTION == 'UpdatEFavoritEs') { $row=''; $rowx=''; $channel_live=1; if ( (strlen($favorites_list)<1) || (strlen($user)<1) || (strlen($exten)<1) ) { echo "favorites list $favorites_list is not valid\n"; exit; } else { $stmt = "select count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } else { $stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); } } echo "Favorites list has been updated to $favorites_list for $exten\n"; } ################################################################################ ### CalLBacKLisT - List the USERONLY callbacks for an agent ################################################################################ if ($ACTION == 'CalLBacKLisT') { $stmt = "select callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' and status NOT IN('INACTIVE','DEAD') order by callback_time;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($rslt) {$callbacks_count = mysql_num_rows($rslt);} echo "$callbacks_count\n"; $loop_count=0; while ($callbacks_count>$loop_count) { $row=mysql_fetch_row($rslt); $callback_id[$loop_count] = $row[0]; $lead_id[$loop_count] = $row[1]; $campaign_id[$loop_count] = $row[2]; $status[$loop_count] = $row[3]; $entry_time[$loop_count] = $row[4]; $callback_time[$loop_count] = $row[5]; $comments[$loop_count] = $row[6]; $loop_count++; } $loop_count=0; while ($callbacks_count>$loop_count) { $stmt = "select first_name,last_name,phone_number from vicidial_list where lead_id='$lead_id[$loop_count]';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count]\n"; $loop_count++; } } ################################################################################ ### CalLBacKCounT - send the count of the USERONLY callbacks for an agent ################################################################################ if ($ACTION == 'CalLBacKCounT') { $stmt = "select count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' and status NOT IN('INACTIVE','DEAD');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $cbcount=$row[0]; echo "$cbcount"; } if ($format=='debug') { $ENDtime = date("U"); $RUNtime = ($ENDtime - $StarTtime); echo "\n"; echo "\n\n\n"; } exit; ?>