, Joe Johnson LICENSE: AGPLv2 # # CHANGELOG: # 220825-1610 - First build # $subreport_name="VERM Reports"; $report_display_type="display_outcomes_details.php"; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF); require("dbconnect_mysqli.php"); require("functions.php"); require("VERM_global_vars.inc"); if (isset($_GET["download_rpt"])) {$download_rpt=$_GET["download_rpt"];} elseif (isset($_POST["download_rpt"])) {$download_rpt=$_POST["download_rpt"];} if (isset($_GET["user"])) {$user=$_GET["user"];} elseif (isset($_POST["user"])) {$user=$_POST["user"];} if (isset($_GET["campaign_id"])) {$campaign_id=$_GET["campaign_id"];} elseif (isset($_POST["campaign_id"])) {$campaign_id=$_POST["campaign_id"];} if (isset($_GET["users"])) {$users=$_GET["users"];} elseif (isset($_POST["users"])) {$users=$_POST["users"];} if (isset($_GET["teams"])) {$teams=$_GET["teams"];} elseif (isset($_POST["teams"])) {$teams=$_POST["teams"];} if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];} elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];} if (isset($_GET["location"])) {$location=$_GET["location"];} elseif (isset($_POST["location"])) {$location=$_POST["location"];} if (isset($_GET["status"])) {$status=$_GET["status"];} elseif (isset($_POST["status"])) {$status=$_POST["status"];} if (isset($_GET["status_name"])) {$status_name=$_GET["status_name"];} elseif (isset($_POST["status_name"])) {$status_name=$_POST["status_name"];} if (isset($_GET["vicidial_queue_groups"])) {$vicidial_queue_groups=$_GET["vicidial_queue_groups"];} elseif (isset($_POST["vicidial_queue_groups"])) {$vicidial_queue_groups=$_POST["vicidial_queue_groups"];} if (isset($_GET["start_datetime"])) {$start_datetime=$_GET["start_datetime"];} elseif (isset($_POST["start_datetime"])) {$start_datetime=$_POST["start_datetime"];} if (isset($_GET["end_datetime"])) {$end_datetime=$_GET["end_datetime"];} elseif (isset($_POST["end_datetime"])) {$end_datetime=$_POST["end_datetime"];} if (isset($_GET["sort_answered_details"])) {$sort_answered_details=$_GET["sort_answered_details"];} elseif (isset($_POST["sort_answered_details"])) {$sort_answered_details=$_POST["sort_answered_details"];} ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,report_default_format,enable_pause_code_limits,allow_web_debug,admin_screen_colors,admin_web_directory FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; $outbound_autodial_active = $row[1]; $slave_db_server = $row[2]; $reports_use_slave_db = $row[3]; $SSenable_languages = $row[4]; $SSlanguage_method = $row[5]; $agent_whisper_enabled = $row[6]; $SSreport_default_format = $row[7]; $SSenable_pause_code_limits = $row[8]; $SSallow_web_debug = $row[9]; $SSadmin_screen_colors = $row[10]; $SSadmin_web_directory = $row[11]; } if ($SSallow_web_debug < 1) {$DB=0;} ##### END SETTINGS LOOKUP ##### ########################################### $NWB = "\"HELP\""; $start_datetime=preg_replace('/[^\s\-0-9\:]/', '', $start_datetime); $end_datetime=preg_replace('/[^\s\-0-9\:]/', '', $end_datetime); if ($non_latin < 1) { $PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW); $download_rpt = preg_replace('/[^\._0-9a-zA-Z]/','',$download_rpt); $user = preg_replace('/[^\-_0-9a-zA-Z]/','',$user); $users = preg_replace('/[^\-_0-9a-zA-Z]/','',$users); $teams = preg_replace('/[^\-_0-9a-zA-Z]/','',$teams); $user_group = preg_replace('/[^\-_0-9a-zA-Z]/','',$user_group); $campaign_id = preg_replace('/[^\-_0-9a-zA-Z]/','',$campaign_id); $location = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$location); $status = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$status); $status_name = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$status_name); $vicidial_queue_groups = preg_replace('/[^-_0-9a-zA-Z]/','',$vicidial_queue_groups); $sort_answered_details = preg_replace('/[^\s-_0-9a-zA-Z]/','',$sort_answered_details); } else { $PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW); $download_rpt = preg_replace('/[^\._0-9\p{L}]/u','',$download_rpt); $user = preg_replace('/[^-_0-9\p{L}]/u','',$user); $users = preg_replace('/[^-_0-9\p{L}]/u','',$users); $teams = preg_replace('/[^-_0-9\p{L}]/u','',$teams); $user_group = preg_replace('/[^-_0-9\p{L}/u','',$user_group); $campaign_id = preg_replace('/[^-_0-9\p{L}/u','',$campaign_id); $location = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$location); $status = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$status); $status_name = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$status_name); $vicidial_queue_groups = preg_replace('/[^-_0-9\p{L}]/u','',$vicidial_queue_groups); $sort_answered_details = preg_replace('/[^\s-_0-9\p{L}]/u','',$sort_answered_details); } $stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $sl_ct = mysqli_num_rows($rslt); if ($sl_ct > 0) { $row=mysqli_fetch_row($rslt); $VUselected_language = $row[0]; } $auth=0; $reports_auth=0; $admin_auth=0; $auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',0,0); if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') ) { $auth=1; if ($auth_message == '2FA') { header ("Content-type: text/html; charset=utf-8"); echo _QXZ("Your session is expired").". "._QXZ("Click here to log in").".\n"; exit; } } if ($auth > 0) { $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $admin_auth=$row[0]; $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $reports_auth=$row[0]; if ($reports_auth < 1) { $VDdisplayMESSAGE = _QXZ("You are not allowed to view reports"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ( ($reports_auth > 0) and ($admin_auth < 1) ) { $ADD=999999; $reports_only_user=1; } } else { $VDdisplayMESSAGE = _QXZ("Login incorrect, please try again"); if ($auth_message == 'LOCK') { $VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ($auth_message == 'IPBLOCK') { $VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip"; Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n"; exit; } ##### BEGIN log visit to the vicidial_report_log table ##### $LOGip = getenv("REMOTE_ADDR"); $LOGbrowser = getenv("HTTP_USER_AGENT"); $LOGscript_name = getenv("SCRIPT_NAME"); $LOGserver_name = getenv("SERVER_NAME"); $LOGserver_port = getenv("SERVER_PORT"); $LOGrequest_uri = getenv("REQUEST_URI"); $LOGhttp_referer = getenv("HTTP_REFERER"); $LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser); $LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri); $LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer); if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';} else {$LOGserver_port = ":$LOGserver_port";} $LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri"; $LOGhostname = php_uname('n'); if (strlen($LOGhostname)<1) {$LOGhostname='X';} if (strlen($LOGserver_name)<1) {$LOGserver_name='X';} $stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $webserver_id_ct = mysqli_num_rows($rslt); if ($webserver_id_ct > 0) { $row=mysqli_fetch_row($rslt); $webserver_id = $row[0]; } else { ##### insert webserver entry $stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $webserver_id = mysqli_insert_id($link); } $stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$start_datetime, $end_datetime, $user, $campaign_id, $users, $teams, $location, $user_group, $status_name |', url='$LOGfull_url', webserver='$webserver_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $report_log_id = mysqli_insert_id($link); ##### END log visit to the vicidial_report_log table ##### if (!$start_datetime || !$end_datetime) {echo "Missing information - needs start date/time, end date/time"; $die=1;} function RemoveEmptyArrayStrings($array) { if (is_array($array)) { for ($i=0; $i0) { $vqg_row=mysqli_fetch_array($vqg_rslt); $included_campaigns=trim(preg_replace('/\s\-$/', '', $vqg_row["included_campaigns"])); $included_campaigns_clause="and campaign_id in ('".preg_replace('/\s/', "', '", $included_campaigns)."')"; $included_inbound_groups=trim(preg_replace('/\s\-$/', '', $vqg_row["included_inbound_groups"])); $included_inbound_groups_clause="and group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')"; $where_included_inbound_groups_clause="where group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')"; } } # Get final list of 'atomic queues' $atomic_queue_str=""; $atomic_queue_campaigns_str=""; $campaign_id_stmt="select campaign_id, campaign_name from vicidial_campaigns where campaign_id is not null $included_campaigns_clause order by campaign_id"; # $LOGallowed_campaignsSQL, removed for now per Matt's assurances $campaign_id_rslt=mysql_to_mysqli($campaign_id_stmt, $link); while($campaign_id_row=mysqli_fetch_array($campaign_id_rslt)) { $atomic_queue_str.=$campaign_id_row["campaign_name"]; $atomic_queue_str.=" [".$campaign_id_row["campaign_id"]."],"; $atomic_queue_campaigns_str.="$campaign_id_row[campaign_id]', '"; } $and_atomic_queue_campaigns_clause="and campaign_id in ('".$atomic_queue_campaigns_str."')"; # Check if queue settings override user group settings $closer_campaigns_stmt="select closer_campaigns from vicidial_campaigns where closer_campaigns is not null $LOGallowed_campaignsSQL"; # $included_campaigns_clause $closer_campaigns_rslt=mysql_to_mysqli($closer_campaigns_stmt, $link); $allowed_ingroups_array=array(); while ($closer_campaigns_row=mysqli_fetch_array($closer_campaigns_rslt)) { $closer_campaigns_array=explode(" ", trim(preg_replace('/\s\-$/', '', $closer_campaigns_row["closer_campaigns"]))); for ($i=0; $i,"; $atomic_queue_ingroups_str.="$ingroups_id_row[group_id]', '"; } $and_atomic_queue_ingroups_clause="and campaign_id in ('".$atomic_queue_ingroups_str."')"; $atomic_queue_str=preg_replace('/,$/', '', $atomic_queue_str); if (strlen($atomic_queue_str)==0) { $atomic_queue_str="NONE"; } $vicidial_log_SQL.="$and_atomic_queue_campaigns_clause"; $vicidial_closer_log_SQL.="$and_atomic_queue_ingroups_clause"; #### END QUEUE GROUPS #### # For calls from the AGENT SESSIONS report if ($user) { $user=preg_replace('/[^-_0-9\p{L}]/u','',$user); $and_user_sql=" and user='$user'"; $where_user_sql=" where user='$user'"; $vicidial_log_SQL.=$and_user_sql; $vicidial_closer_log_SQL.=$and_user_sql; } # For calls from the "QUEUE" SESSIONS report if ($campaign_id) { $campaign_id=preg_replace('/[^-_0-9\p{L}]/u','',$campaign_id); $and_campaign_id_sql=" and campaign_id='$campaign_id'"; $where_campaign_id_sql=" where campaign_id='$campaign_id'"; # For closer log - how's this work? Query for closer_campaigns? Or by uniqueids? $vicidial_log_SQL.=$and_campaign_id_sql; $vicidial_closer_log_SQL.=$and_campaign_id_sql; } if ($users) { $users=preg_replace('/[^-_0-9\p{L}]/u','',$users); $users=RemoveEmptyArrayStrings($users); $users_str=is_array($users) ? implode("', '", $users) : "$users"; $and_user_sql=" and user in ('$users_str')"; $where_user_sql=" where user in ('$users_str')"; $vicidial_log_SQL.=$and_user_sql; $vicidial_closer_log_SQL.=$and_user_sql; } if ($teams) { $teams=preg_replace('/[^-_0-9\p{L}]/u','',$teams); $teams=RemoveEmptyArrayStrings($teams); $teams_str=is_array($teams) ? implode("', '", $teams) : "$teams"; $team_users=""; $team_stmt="select user from vicidial_users where user_group_two in ('$teams_str')"; $team_rslt=mysql_to_mysqli($team_stmt, $link); while ($team_row=mysqli_fetch_array($team_rslt)) { $team_users.="'$team_row[user]', "; } $team_users=preg_replace('/, $/', "", $team_users); $and_team_sql=" and user in ('$team_users')"; $where_team_sql=" where user in ('$team_users')"; $vicidial_log_SQL.=$and_team_sql; $vicidial_closer_log_SQL.=$and_team_sql; } if ($location) { $location=preg_replace('/[^-_0-9\p{L}]/u','',$location); $location=RemoveEmptyArrayStrings($location); $location_str=is_array($location) ? implode("', '", $location) : "$location"; $and_location_sql.=" and user_location in ('$location_str')"; $where_location_sql.=" where user_location in ('$location_str')"; # Compile list of additional users based on location $user_location_stmt="select user from vicidial_users where user is not null $LOGadmin_viewable_groupsSQL $and_location_sql"; $user_location_rslt=mysql_to_mysqli($user_location_stmt, $link); $users_by_location=array(); while ($user_location_row=mysqli_fetch_row($user_location_rslt)) { array_push($users_by_location, $user_location_row[0]); } # Combine location with selected user if ($users) { array_push($users_by_location, $users); } $users_by_location_str=implode("', '", $users_by_location); $and_users_by_location_sql=" and user in ('$users_by_location_str')"; $where_users_by_location_sql=" where user in ('$users_by_location_str')"; $vicidial_agent_log_SQL.=$and_users_by_location_sql; $vicidial_log_SQL.=$and_users_by_location_sql; $vicidial_closer_log_SQL.=$and_users_by_location_sql; } if ($user_group) { $user_group=preg_replace('/[^-_0-9\p{L}]/u','',$user_group); $user_group=RemoveEmptyArrayStrings($user_group); $user_group_str=is_array($user_group) ? implode("', '", $user_group) : "$user_group"; $and_user_group_sql.=" and user_group in ('$user_group_str')"; $where_user_group_sql.=" where user_group in ('$user_group_str')"; $vicidial_agent_log_SQL.=$and_user_group_sql; $vicidial_log_SQL.=$and_user_group_sql; $vicidial_closer_log_SQL.=$and_user_group_sql; } if ($status_name) // shouldn't ever have status and status name { $status_str=""; $status_stmt="select status from vicidial_campaign_statuses where status_name='$status_name' UNION select status from vicidial_statuses where status_name='$status_name'"; # echo $status_stmt."
"; $status_rslt=mysql_to_mysqli($status_stmt, $link); while($status_row=mysqli_fetch_row($status_rslt)) { $status_str.="'$status_row[0]', "; } # Query settings containers because the status name may be a long version from there... $container_stmt="select * from vicidial_settings_containers where container_id='VERM_STATUS_NAMES_OVERRIDE'"; $container_rslt=mysql_to_mysqli($container_stmt, $link); if (mysqli_num_rows($container_rslt)>0) { while($container_row=mysqli_fetch_array($container_rslt)) { $container_entry=$container_row["container_entry"]; $container_array=explode("\n", $container_entry); for ($i=0; $i0) { $and_status_sql.=" and status in ($status_str) "; } else { $and_status_sql.=" and status ='' "; } $vicidial_agent_log_SQL.=$and_status_sql; $vicidial_log_SQL.=$and_status_sql; $vicidial_closer_log_SQL.=$and_status_sql; } else { #if ($status) - COmmented this out for when they want to look up no-status calls # { # Without this if clause requests coming from the AGENTS page will return zero results if (!$user) { $status=preg_replace('/[^-_0-9\p{L}]/u','',$status); $and_status_sql.=" and status='$status' "; $vicidial_agent_log_SQL.=$and_status_sql; $vicidial_log_SQL.=$and_status_sql; $vicidial_closer_log_SQL.=$and_status_sql; } # } } $vicidial_agent_log_SQL="$where_event_time_sql".$vicidial_log_SQL; $vicidial_log_SQL="$where_call_date_sql".$vicidial_log_SQL; $vicidial_closer_log_SQL="$where_call_date_sql".$vicidial_closer_log_SQL; $selected_columns=array( "Date" => "call_date", "Caller" => "phone_number", "Queue" => "campaign_id", "IVR" => "ivr_duration", "Wait" => "wait", "Duration" => "duration", "Pos." => "queue_position", "Disconnection" => "term_reason", "Handled by" => "user", "Attempts" => "attempts", "Code" => "status", "uniqueid" => "detail_id" ); $sort_char=""; $sort_index=""; $sort_clause=" order by call_date"; $sort_index=preg_replace('/ desc/', '', $sort_answered_details); if (preg_match('/ desc$/', $sort_answered_details)) { $sort_char="↓"; $reverse_link=preg_replace('/ desc$/', '', $sort_answered_details); } else { $sort_char="↑"; $reverse_link=$sort_answered_details." desc"; } $sort_answered_details_preg=preg_replace('/ desc$/', '', $sort_answered_details); ### ALL CALLS FROM vicidial_log AND vicidial_closer_log TABLES - CONTAINS ALL INFO NEEDED BUT DISPO IS UNRELIABLE IN VoxQ $stmt="select call_date, phone_number, campaign_id, 0 as ivr, '0:00' as wait, sec_to_time(round(length_in_sec)) as duration, '1' as queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, uniqueid as detail_id, 'O' as direction from vicidial_log $vicidial_log_SQL and user not in ('VDAD') UNION select call_date, phone_number, campaign_id, 0 as ivr, sec_to_time(round(queue_seconds)) as wait, sec_to_time(round(length_in_sec-queue_seconds)) as duration, queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, CONCAT(uniqueid, '|', closecallid) as detail_id, 'I' as direction from vicidial_closer_log $vicidial_closer_log_SQL and user not in ('VDCL') $sort_clause"; # print $stmt; ### ALL CALLS FROM vicidial_agent_log - DISPO COUNTS RELIABLE, NEED TO FILL GAPS IN REPORT WITH ADDITIONAL QUERIES # print date("U")."
"; $stmt="select event_time+INTERVAL(pause_sec+wait_sec) SECOND as call_date, lead_id, campaign_id, 0 as ivr, '0:00' as wait, sec_to_time(round(talk_sec)) as duration, '1' as queue_position, '' as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, uniqueid as detail_id, if(comments='INBOUND', 'I', 'O') as direction from vicidial_agent_log $vicidial_agent_log_SQL and lead_id is not null"; $rslt=mysql_to_mysqli($stmt, $link); # print $stmt.date("U")."
"; #echo ""; #echo ""; #echo "
"; ## echo "

Call Detail:

"; #echo "
"; $HTML_output="\n"; $HTML_output.=""._QXZ("$report_name")." - "._QXZ("Outcomes detail display").""; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="$slave_output
\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.="\n"; $HTML_output.=""; $HTML_output.=""; $HTML_output.=""; $HTML_output.=""; if ($die) {$HTML_output.="
"; #$HTML_output.=""; #$HTML_output.="

Agent Detail: $user

"; $HTML_output.="

"._QXZ("Statuses Detail").": $NWB#VERM_display_outcomes_detail$NWE

"; # $HTML_output.="\n\n"; $HTML_output.="		"; $HTML_output.="

[X]

"; $HTML_output.="
\n"; die;} $HTML_output.="
"; $HTML_output.="\n"; $HTML_output.=""; $HTML_output.=""; # $HTML_output.=""; ## $HTML_output.=""; #     Current page: $page_no / $total_pages $HTML_output.=""; # $HTML_output.=""; $HTML_output.=""; $HTML_output.=""; $CSV_output=""; foreach ($selected_columns as $display_name => $column_name) { if ($display_name!="uniqueid") { $CSV_output.="\"$display_name\","; # $HTML_output.=""; $HTML_output.=""; # $HTML_output.="\n"; } } $CSV_output.="\n"; $HTML_output.=""; $HTML_output.=""; $output_array=array(); $i=0; while ($row=mysqli_fetch_array($rslt)) { $row["caller_code"]=""; $row["ivr"]="00:00"; $row["ivr_duration"]="00:00"; $row["ivr_path"]=""; $row["did"]=""; $call_info_array=GetCallInfo($row["uniqueid"], $row["lead_id"], $row["call_date"], $row["user"], $row["status"]); $row["phone_number"]=$call_info_array[0]; $row["term_reason"]=$call_info_array[1]; $row["queue_position"]=$call_info_array[2]; $uniqueid=$row["uniqueid"]; $row["campaign_id"]=$queue_names["$row[campaign_id]"]; if ($status_names["$row[status]"]) {$row["status"]=$status_names["$row[status]"];} $row["user"]=$fullname_info["$row[user]"]; $row["caller_code"]=GetCallerCode($row["uniqueid"]); if ($row["direction"]=="I") { $ivr_info_array=GetIVRInfo($row["uniqueid"], $row["call_date"]); $row["ivr"]=$ivr_info_array[0]; $row["ivr_duration"]=$ivr_info_array[1]; $row["ivr_path"]=$ivr_info_array[2]; $row["call_date"]=$ivr_info_array[3]; $row["did"]=GetDID($row["uniqueid"]); } # if ($i>=$ll && $i<$ul || $download_rpt) # { $current_row=array(); foreach ($selected_columns as $display_name => $column_name) { $current_row["$column_name"]=$row["$column_name"]; } array_push($output_array, $current_row); # } $i++; } if ($sort_index) { #$sort_index=8; # print "***** $sort_index ********\n"; # array_multisort($output_array[$sort_index], SORT_ASC, SORT_STRING); foreach ($output_array as $sorting_array) { $sort_array_holder[] = $sorting_array["$sort_index"]; } if (preg_match('/ desc$/', $sort_answered_details)) { array_multisort($sort_array_holder,SORT_DESC, SORT_STRING,$output_array); } else { array_multisort($sort_array_holder,SORT_ASC, SORT_STRING,$output_array); } #usort($output_array, function($a, $b){ # return strcmp($a[$sort_index], $b[$sort_index]); #}); } foreach ($output_array as $data_row) { $HTML_output.=""; foreach ($data_row as $key => $value) { if ($key=="call_date") { $myDateTime = DateTime::createFromFormat('Y-m-d H:i:s', $value); $value = $myDateTime->format('m/d - H:i:s'); } if ($key!="detail_id") { $HTML_output.=""; $CSV_output.="\"".$value."\","; } else { if ($value && $value!="") { $HTML_output.=""; } else { $HTML_output.=""; } # $HTML_output.=""; } } $CSV_output.="\n"; $HTML_output.=""; } $HTML_output.=""; # $HTML_output.=""; # $HTML_output.=""; #     Current page: $page_no / $total_pages $HTML_output.=""; # $HTML_output.=""; $HTML_output.=""; $HTML_output.="
|<    <<Export as...     CSV"._QXZ("Export as")."...>>    >|
".$display_name.($column_name==$sort_answered_details_preg ? " $sort_char" : "")."".$display_name.($column_name==$sort_answered_details_preg ? " $sort_char" : "")." 
".$value."-\"HELP\"
|<    <<Export as...     CSV"._QXZ("Export as")."...>>    >|
"; if ($download_rpt) { $data_to_download=$CSV_output; $FILE_TIME = date("Ymd-His"); $CSVfilename = "OUTCOMES_RPT_".$download_rpt."_".$FILE_TIME.".csv"; header('Content-type: application/octet-stream'); header("Content-Disposition: attachment; filename=\"$CSVfilename\""); header('Expires: 0'); header('Cache-Control: must-revalidate, post-check=0, pre-check=0'); header('Pragma: public'); ob_clean(); flush(); echo "$data_to_download"; if ($db_source == 'S') { mysqli_close($link); $use_slave_server=0; $db_source = 'M'; require("dbconnect_mysqli.php"); } $endMS = microtime(); $startMSary = explode(" ",$startMS); $endMSary = explode(" ",$endMS); $runS = ($endMSary[0] - $startMSary[0]); $runM = ($endMSary[1] - $startMSary[1]); $TOTALrun = ($runS + $runM); # $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';"; # if ($DB) {echo "|$stmt|\n";} # $rslt=mysql_to_mysqli($stmt, $link); exit; } echo $HTML_output; echo "\n"; echo "
"; echo ""; # echo "Download_rpt: $download_rpt"; ?> "; # return $phone_number; return array("$phone_number", "$term_reason", "$queue_position"); } function GetTermReason($uniqueid) { global $link, $DB; $term_reason="NONE"; $term_stmt="select term_reason from vicidial_log where uniqueid='$uniqueid' UNION select term_reason from vicidial_closer_log where uniqueid='$uniqueid'"; $term_rslt=mysqli_query($link, $term_stmt); if (mysqli_num_rows($term_rslt)>0) { $term_row=mysqli_fetch_array($term_rslt); $term_reason=$term_row[0]; } return $term_reason; } function GetIVRInfo($uniqueid, $actual_start_time) { global $link, $DB; $ivr_path=""; $ivr_length=0; $ivr_duration=0; $ivr_stmt="select extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a IN('CALLMENU') order by start_time"; $ivr_rslt=mysqli_query($link, $ivr_stmt); $ivr_paths=array(); # 0 - total calls, 1 - total time, 2 - min time, 3 - max time $ivr_counts=array(); while ($ivr_row=mysqli_fetch_array($ivr_rslt)) { if(!$prev_time) {$prev_time=$ivr_row[5];} if(!$ivr_start_time) { $actual_start_time=$ivr_row[1]; $ivr_start_time=$ivr_row[5]; } $ivrpath.=$ivr_row["comment_b"]; $ivr_duration=$ivr_row[5]-$ivr_start_time; $ivr_length+=$ivr_duration; $prev_time=$ivr_row[5]; } $ivr_duration_fmt=($ivr_duration>=3600 ? floor($ivr_duration/3600).":" : "").gmdate("i:s", $ivr_duration); $ivr_length_fmt=($ivr_length>=3600 ? floor($ivr_length/3600).":" : "").gmdate("i:s", $ivr_length); return array("$ivr_length_fmt", "$ivr_duration_fmt", "$ivr_path", "$actual_start_time"); } function GetDID($uniqueid) { global $link, $DB, $did_id_info, $did_pattern_info; $did_str=""; $did_stmt="select extension, did_id from vicidial_did_log where uniqueid in ('$uniqueid')"; $did_rslt=mysqli_query($link, $did_stmt); $did_row=mysqli_fetch_array($did_rslt); $did_str=$did_row["extension"]." - ".$did_id_info["$did_row[extension]"]; return $did_str; } ?>