#!/usr/bin/perl # # agi-DID_route.agi version 2.2.0 # # runs when a call comes into an inbound context on a trunk. This script will # send the calls to various places depending on the settings for each DID. # # # You need to put a line similar to this below in your extensions.conf file: # ;inbound DID catch-all: #exten => _X.,1,AGI(agi-DID_route.agi) # # Copyright (C) 2009 Matt Florell LICENSE: AGPLv2 # # changes: # 81007-0324 - First Build # 90115-0645 - Activated AGENT call routing # 90117-0756 - Added vicidial_did_log logging to database # 90214-0217 - Added 'default' did option, to send all non-matching calls to, enforced did_active setting # 90507-1145 - Added CALLMENU option # 90825-2252 - Changed PHONE to route using dialplan number # 91122-0743 - Added QueueMetrics logging as DID INFO entries # $script = 'agi-DID_route.agi'; $dtmf_silent_prefix = '7'; $at='@'; $S='*'; ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $hm = "$hour$min"; $hm = ($hm + 0); $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec"; $start_time=$now_date; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $SQLdateBEGIN = $SQLdate; # default path to astguiclient configuration file: $PATHconf = '/etc/astguiclient.conf'; open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; @conf = ; close(conf); $i=0; foreach(@conf) { $line = $conf[$i]; $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} $i++; } if (!$VARDB_port) {$VARDB_port='3306';} if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} if (!$DIDLOGfile) {$DIDLOGfile = "$PATHlogs/didin.$year-$mon-$mday";} use DBI; use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Asterisk::AGI; $AGI = new Asterisk::AGI; $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { $AGILOG = '0'; @aryA = $sthA->fetchrow_array; $DBagi_output = "$aryA[0]"; $local_gmt = "$aryA[1]"; if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} } $sthA->finish(); ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $enable_queuemetrics_logging = $aryA[0]; $queuemetrics_server_ip = $aryA[1]; $queuemetrics_dbname = $aryA[2]; $queuemetrics_login= $aryA[3]; $queuemetrics_pass = $aryA[4]; $queuemetrics_log_id = $aryA[5]; $queuemetrics_eq_prepend = $aryA[6]; } $sthA->finish(); ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### $|=1; while() { chomp; last unless length($_); if ($AGILOG) { if (/^agi_(\w+)\:\s+(.*)$/) { $AGI{$1} = $2; } } if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} if (/^agi_type\:\s+(.*)$/) {$type = $1;} if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} } if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) { $calleridname = $callerid; $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; $calleridname =~ s/\"|\" //gi; } $callerid =~ s/\D//gi; $calleridname =~ s/unknown//gi; if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} ### Grab DID values from the database $stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id FROM vicidial_inbound_dids where did_pattern = '$extension' and did_active='Y';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $did_id = $aryA[0]; $did_pattern = $aryA[1]; $did_description = $aryA[2]; $did_active = $aryA[3]; $did_route = $aryA[4]; $did_extension = $aryA[5]; $exten_context = $aryA[6]; $voicemail_ext = $aryA[7]; $phone = $aryA[8]; $did_server_ip = $aryA[9]; $user = $aryA[10]; $user_unavailable_action = $aryA[11]; $user_route_settings_ingroup = $aryA[12]; $menu_id = $aryA[13]; } $sthA->finish(); $stmtA = "INSERT INTO vicidial_did_log SET uniqueid='$uniqueid',channel='$channel',server_ip='$VARserver_ip',caller_id_number='$callerid',caller_id_name='$calleridname',extension='$extension',call_date='$SQLdate',did_id='$did_id',did_route='$did_route';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- DID LOG : |$affected_rowsL|$stmtA|"; &agi_output;} if ($AGILOG) {$did_string = "$SQLdate|$uniqueid|$channel|$extension|$callerid|$calleridname|$did_id|$did_route|"; &did_output;} if ($sthArows < 1) { ### Grab DID values from the database for a default DID pattern if there is one $stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $did_id = $aryA[0]; $did_pattern = $aryA[1]; $did_description = $aryA[2]; $did_active = $aryA[3]; $did_route = $aryA[4]; $did_extension = $aryA[5]; $exten_context = $aryA[6]; $voicemail_ext = $aryA[7]; $phone = $aryA[8]; $did_server_ip = $aryA[9]; $user = $aryA[10]; $user_unavailable_action = $aryA[11]; $user_route_settings_ingroup = $aryA[12]; $menu_id = $aryA[13]; } $sthA->finish(); if ($sthArows < 1) { ### if nothing found, exit script exit; } } ### Grab Server values from the database $cbc=0; $stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $DBvoicemail_dump_exten = "$aryA[0]"; $DBext_context = "$aryA[1]"; $DBanswer_transfer_agent = "$aryA[2]"; $DBSERVER_GMT = "$aryA[3]"; $DBasterisk_version = "$aryA[4]"; $DBmax_vicidial_trunks = "$aryA[5]"; if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} if ($DBext_context) {$ext_context = $DBext_context;} if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} $cbc++; } $sthA->finish(); ### Route call to a VICIDIAL-defined phone if ($did_route =~ /PHONE/) { $stmtA = "SELECT dialplan_number,voicemail_id,protocol,ext_context FROM phones where server_ip = '$did_server_ip' and extension='$phone';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $dialplan_number = "$aryA[0]"; $voicemail_id = "$aryA[1]"; $protocol = "$aryA[2]"; $ext_context = "$aryA[3]"; } $sthA->finish(); ### format the remote server dialstring to get the call to the overflow agent meetme room if( $did_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ ) { $a = leading_zero($1); $b = leading_zero($2); $c = leading_zero($3); $d = leading_zero($4); $ServerString = "$a$S$b$S$c$S$d$S"; } $did_extension = "$ServerString$dialplan_number"; $did_route = 'EXTEN'; } ### Route call to a voicemail box on the system if ($did_route =~ /VOICEMAIL/) { ### format the remote server dialstring to get the call to the overflow agent meetme room if( $did_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ ) { $a = leading_zero($1); $b = leading_zero($2); $c = leading_zero($3); $d = leading_zero($4); $ServerString = "$a$S$b$S$c$S$d$S"; } $did_extension = "$ServerString$voicemail_dump_exten$voicemail_ext"; $did_route = 'EXTEN'; } ### Route call to a VICIDIAL Inbound Group if ($did_route =~ /IN_GROUP/) { $did_extension = "99909$S$did_id$S"; $exten_context = $ext_context; $did_route = 'EXTEN'; } ### Route call to a logged-in VICIDIAL agent if ($did_route =~ /AGENT/) { $did_extension = "99909$S$did_id$S"; $exten_context = $ext_context; $did_route = 'EXTEN'; } ### QueueMetrics logging if enabled if ( ($did_route =~ /EXTEN|CALLMENU/) && ($enable_queuemetrics_logging > 0) ) { $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='DID',data2='$extension',serverid='$queuemetrics_log_id';"; $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); } ### Route call to an extension on the system if ($did_route =~ /EXTEN/) { $XFERexten = "$did_extension"; if ($AGILOG) {$agi_string = "exiting the DID app, transferring call to $XFERexten @ $exten_context"; &agi_output;} print "SET CONTEXT $exten_context\n"; checkresult($result); print "SET EXTENSION $XFERexten\n"; checkresult($result); print "SET PRIORITY 1\n"; checkresult($result); exit; } ### Route call to a call menu on the system if ($did_route =~ /CALLMENU/) { $XFERcontext = "$menu_id"; if ($AGILOG) {$agi_string = "exiting the DID app, transferring call to CALLMENU $XFERcontext"; &agi_output;} print "SET CONTEXT $XFERcontext\n"; checkresult($result); print "SET EXTENSION s\n"; checkresult($result); print "SET PRIORITY 1\n"; checkresult($result); exit; } ######### SUBROUTINES ################# sub checkresult { $pass=0; $fail=0; my ($res) = @_; my $retval; $tests++; chomp $res; if ($res =~ /^200/) { $res =~ /result=(-?\d+)/; if (!length($1)) { # print STDERR "FAIL ($res)\n"; $fail++; } else { # print STDERR "PASS ($1)\n"; $pass++; } } else { # print STDERR "FAIL (unexpected result '$res')\n"; $fail++; } } sub leading_zero($) { $_ = $_[0]; s/^(\d)$/0$1/; s/^(\d\d)$/0$1/; return $_; } # End of the leading_zero() routine. sub agi_output { if ($AGILOG >=2) { ### open the log file for writing ### open(Lout, ">>$AGILOGfile") || die "Can't open $AGILOGfile: $!\n"; print Lout "$now_date|$script|$agi_string\n"; close(Lout); } ### send to STDERR writing ### if ( ($AGILOG == '1') || ($AGILOG == '3') ) {print STDERR "$now_date|$script|$agi_string\n";} $agi_string=''; } sub did_output { if ($AGILOG >=2) { ### open the log file for writing ### open(Dout, ">>$DIDLOGfile") || die "Can't open $DIDLOGfile: $!\n"; print Dout "$did_string\n"; close(Dout); } $did_string=''; }