LICENSE: AGPLv2 # # CHANGES # 90522-0723 - First build # 90908-1103 - Added DEAD time stats # 100203-1147 - Added CUSTOMER time statistics # 100214-1421 - Sort menu alphabetically # 100216-0042 - Added popup date selector # 100712-1324 - Added system setting slave server option # 100802-2347 - Added User Group Allowed Reports option validation # 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links # 101207-1634 - Changed limits on seconds to 65000 from 30000 in vicidial_agent_log # 101207-1719 - Fixed download file formatting bugs(issue 394) # 101208-0320 - Fixed issue 404 # 110307-1057 - Added user_case setting in options.php # 110623-0728 - Fixed user group selection bug # 110708-1727 - Added options.php setting for time precision # 111104-1248 - Added user_group restrictions for selecting in-groups # 120224-0910 - Added HTML display option with bar graphs # 121130-0957 - Fix for user group permissions issue #588 # 130414-0137 - Added report logging # 220414-2111 - Added counts on parked(hold) calls # 130610-0849 - Finalized changing of all ereg instances to preg # 130621-0821 - Added filtering of input to prevent SQL injection attacks and new user auth # 130704-0945 - Fixed issue #675 # 130829-2012 - Changed to mysqli PHP functions # 131122-0657 - Added options.php atdr_login_logout_user_link option # 131129-1020 - Fixed division by zero bug in HTML mode # 140108-0708 - Added webserver and hostname to report logging # 140314-0852 - Fixed several division by zero bugs # 140328-0005 - Converted division calculations to use MathZDC function # 141113-1124 - Finalized adding QXZ translation to all admin files # 141125-0950 - Changed AGENT TIME to LOGIN TIME for uniform headers with other reports, issue #427 # 141204-0548 - Fix for download headers, issue #805 # 141230-0929 - Added code for on-the-fly language translations display # 150210-1356 - Added option to show time in seconds # 150422-1643 - Added two new shift options # 150516-1311 - Fixed Javascript element problem, Issue #857 # 150529-1921 - Sub statuses are now sorted in alphabetical order # 151110-1612 - Changed download function to always export time with hours # 151112-1335 - Added option to search archived tables # 160121-2037 - Added report title header, default report format, cleaned up formatting # 160301-2051 - Expanded full name to 25 characters on text display # 160330-0649 - Fixed issue with names and non-latin setting # $startMS = microtime(); require("dbconnect_mysqli.php"); require("functions.php"); $atdr_login_logout_user_link=0; if (file_exists('options.php')) { require('options.php'); } $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];} elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];} if (isset($_GET["shift"])) {$shift=$_GET["shift"];} elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} if (isset($_GET["stage"])) {$stage=$_GET["stage"];} elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];} if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];} elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];} if (isset($_GET["show_parks"])) {$show_parks=$_GET["show_parks"];} elseif (isset($_POST["show_parks"])) {$show_parks=$_POST["show_parks"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];} elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];} if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];} elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];} if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];} elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];} if (strlen($shift)<2) {$shift='ALL';} if (strlen($stage)<2) {$stage='NAME';} if ($search_archived_data=="checked") { $agent_log_table="vicidial_agent_log_archive"; $table_check_stmt="show tables like 'vicidial_timeclock_log_archive'"; $table_check_rslt=mysql_to_mysqli($table_check_stmt, $link); if (mysqli_num_rows($table_check_rslt)>0) { $timeclock_log_table="vicidial_timeclock_log_archive"; } else { $timeclock_log_table="vicidial_timeclock_log"; } } else { $agent_log_table="vicidial_agent_log"; $timeclock_log_table="vicidial_timeclock_log"; } $report_name = 'Agent Time Detail'; $db_source = 'M'; $JS_text="\n"; echo "\n"; echo "\n"; echo "\n"; echo ""._QXZ("$report_name")."\n"; echo ""; $short_header=1; require("admin_header.php"); echo "\n"; echo "\n"; echo ""._QXZ("$report_name")." $NWB#agent_time_detail$NWE\n"; echo "
";
	}

if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
	{
#	echo "\n";
	echo _QXZ("PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
	echo _QXZ(" NOTE: stats taken from shift specified")."\n";
	}

else
	{
	if ($shift == 'TEST') 
		{
		$time_BEGIN = "09:45:00";  
		$time_END = "10:00:00";
		}
	if ($shift == 'AM') 
		{
		$time_BEGIN=$AM_shift_BEGIN;
		$time_END=$AM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
		if (strlen($time_END) < 6) {$time_END = "15:14:59";}
		}
	if ($shift == 'PM') 
		{
		$time_BEGIN=$PM_shift_BEGIN;
		$time_END=$PM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
		if (strlen($time_END) < 6) {$time_END = "23:15:00";}
		}
	if ($shift == 'ALL') 
		{
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
		}
	if ($shift == '9AM-5PM') 
		{
		$time_BEGIN = "09:00:00";
		$time_END = "16:59:59";
		}
	if ($shift == '5PM-MIDNIGHT') 
		{
		$time_BEGIN = "17:00:00";
		$time_END = "23:59:59";
		}
	$query_date_BEGIN = "$query_date $time_BEGIN";   
	$query_date_END = "$end_date $time_END";

	if ($file_download < 1)
		{
		$ASCII_text.=""._QXZ("$report_name",40)." $NOW_TIME ($db_source)\n";
		$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";

		$GRAPH.=_QXZ("$report_name",40)." $NOW_TIME\n";
		$GRAPH.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
		}
	else
		{
		$file_output .= _QXZ("$report_name",40)." $NOW_TIME\n";
		$file_output .= _QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
		}



	############################################################################
	##### BEGIN gathering information from the database section
	############################################################################

	### BEGIN gather user IDs and names for matching up later
	$stmt="select full_name,$userSQL from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user limit 100000;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {echo "$stmt\n";}
	$users_to_print = mysqli_num_rows($rslt);
	$i=0;
	$graph_stats=array();
	$max_calls=1;
	$max_timeclock=1;
	$max_agenttime=1;
	$max_wait=1;
	$max_talk=1;
	$max_dispo=1;
	$max_pause=1;
	$max_dead=1;
	$max_customer=1;
	$GRAPH.="";
	$GRAPH2="";
	if ($show_parks) {
		$GRAPH2.="";
	}
	$GRAPH2.="";
	$graph_header="
"._QXZ("CALLS").""._QXZ("TIME CLOCK").""._QXZ("LOGIN TIME").""._QXZ("PARKS").""._QXZ("PARKTIME").""._QXZ("AVGPARK").""._QXZ("PARKS/CALL").""._QXZ("WAIT").""._QXZ("WAIT")." %"._QXZ("TALK").""._QXZ("TALKTIME")."%"._QXZ("DISPO").""._QXZ("DISPOTIME")."%"._QXZ("PAUSE").""._QXZ("PAUSETIME")."%"._QXZ("DEAD").""._QXZ("DEADTIME")."%"._QXZ("CUSTOMER")."
";
	$CALLS_graph=$graph_header."";
	$TIMECLOCK_graph=$graph_header."";
	$AGENTTIME_graph=$graph_header."";
	$WAIT_graph=$graph_header."";
	$WAITPCT_graph=$graph_header."";
	$TALK_graph=$graph_header."";
	$TALKPCT_graph=$graph_header."";
	$DISPO_graph=$graph_header."";
	$DISPOPCT_graph=$graph_header."";
	$PAUSE_graph=$graph_header."";
	$PAUSEPCT_graph=$graph_header."";
	$DEAD_graph=$graph_header."";
	$DEADPCT_graph=$graph_header."";
	$CUSTOMER_graph=$graph_header."";
	$PARKS_graph=$graph_header."";
	$PARKTIME_graph=$graph_header."";
	$AVGPARK_graph=$graph_header."";
	$PARKSCALL_graph=$graph_header."";
	
	while ($i < $users_to_print)
		{
		$row=mysqli_fetch_row($rslt);
		$ULname[$i] =	$row[0];
		$ULuser[$i] =	$row[1];
		$i++;
		}
	### END gather user IDs and names for matching up later


	### BEGIN gather timeclock records per agent
	$stmt="select $userSQL,sum(login_sec) from ".$timeclock_log_table." where event IN('LOGIN','START') and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' $TCuser_group_SQL group by user limit 10000000;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {echo "$stmt\n";}
	$punches_to_print = mysqli_num_rows($rslt);
	$i=0;
	while ($i < $punches_to_print)
		{
		$row=mysqli_fetch_row($rslt);
		$TCuser[$i] =	$row[0];
		$TCtime[$i] =	$row[1];
		$i++;
		}
	### END gather timeclock records per agent


	### BEGIN gather pause code information by user IDs
	$sub_statuses='-';
	$sub_statusesTXT='';
	$sub_statusesHEAD='';
	$sub_statusesHTML='';
	$sub_statusesFILE='';
	$sub_statusesARY=$MT;
	$sub_status_count=0;
	$PCusers='-';
	$PCusersARY=$MT;
	$PCuser_namesARY=$MT;
	$user_count=0;

	if ($show_parks) 
		{
		$park_HEADER=" "._QXZ("PARKS",8)." | "._QXZ("PARK TIME",10)." | "._QXZ("AVG PARK",10)." | "._QXZ("PARKS/CALL",10)." |";
		$park_HEADER_DIV="+----------+------------+------------+------------";
		$park_HEADER_CSV=",PARKS,PARK TIME,AVG PARK,PARKS/CALL";
		}

	# Displays park info - need to run regardless so HTML view will populate
	$park_array=array();
	$park_stmt="select user, count(*), sum(parked_sec) From park_log where parked_time <= '$query_date_END' and parked_time >= '$query_date_BEGIN' $park_log_SQL group by user";
	if ($DB) {$ASCII_text.= "$park_stmt\n";}
	$park_rslt=mysql_to_mysqli($park_stmt, $link);
	while ($park_row=mysqli_fetch_row($park_rslt)) 
		{
		$park_array[$park_row[0]][0]=$park_row[1];
		$park_array[$park_row[0]][1]=$park_row[2];
		}

	# Grab a list of sub_statuses sorted in order so they will appear in order in the resulting report - otherwise they could appear in any order
	$ss_stmt="select distinct sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL order by sub_status asc limit 10000000;";
	$ss_rslt=mysql_to_mysqli($ss_stmt, $link);
	$j=0;
	while($ss_row=mysqli_fetch_row($ss_rslt)) {
		$current_ss=$ss_row[0];

		$stmt="select $userSQL,sum(pause_sec),sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 and sub_status='$current_ss' $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
		$rslt=mysql_to_mysqli($stmt, $link);
		
		if ($DB) {$ASCII_text.= "$stmt\n";}
		$sub_subs_to_print = mysqli_num_rows($rslt);
		$subs_to_print+=$sub_subs_to_print;
		$i=0; 
		while ($i < $sub_subs_to_print)
			{
			$row=mysqli_fetch_row($rslt);
			$PCuser[$j] =		$row[0];
			$PCpause_sec[$j] =	$row[1];
			$sub_status[$j] =	$row[2];

			if (!preg_match("/\-$sub_status[$j]\-/i", $sub_statuses))
				{
				$sub_statusesTXT = sprintf("%10s", $sub_status[$j]);
				$sub_statusesHEAD .= "------------+";
				$sub_statusesHTML .= " $sub_statusesTXT |";
				$sub_statusesFILE .= ",$sub_status[$j]";
				$sub_statuses .= "$sub_status[$j]-";
				$sub_statusesARY[$sub_status_count] = $sub_status[$j];
				$sub_status_count++;

				$max_varname="max_".$sub_status[$j];
				$$max_varname=1;
				}
			if (!preg_match("/\-$PCuser[$j]\-/i", $PCusers))
				{
				$PCusers .= "$PCuser[$j]-";
				$PCusersARY[$user_count] = $PCuser[$j];
				$user_count++;
				}
			$i++;
			$j++;
			}
	}
	### END gather pause code information by user IDs


	##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
	$stmt="select $userSQL,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$ASCII_text.= "$stmt\n";}
	$rows_to_print = mysqli_num_rows($rslt);
	$i=0;
	$j=0;
	$k=0;
	$uc=0;
	while ($i < $rows_to_print)
		{
		$row=mysqli_fetch_row($rslt);
		$user =			$row[0];
		$wait =			$row[1];
		$talk =			$row[2];
		$dispo =		$row[3];
		$pause =		$row[4];
		$lead =			$row[5];
		$status =		$row[6];
		$dead =			$row[7];
		if ($wait > 65000) {$wait=0;}
		if ($talk > 65000) {$talk=0;}
		if ($dispo > 65000) {$dispo=0;}
		if ($pause > 65000) {$pause=0;}
		if ($dead > 65000) {$dead=0;}
		$customer =		($talk - $dead);
		if ($customer < 1)
			{$customer=0;}
		$TOTwait =	($TOTwait + $wait);
		$TOTtalk =	($TOTtalk + $talk);
		$TOTdispo =	($TOTdispo + $dispo);
		$TOTpause =	($TOTpause + $pause);
		$TOTdead =	($TOTdead + $dead);
		$TOTcustomer =	($TOTcustomer + $customer);
		$TOTALtime = ($TOTALtime + $pause + $dispo + $talk + $wait);
		if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$TOTcalls++;}
		
		$user_found=0;
		if ($uc < 1) 
			{
			$Suser[$uc] = $user;
			$uc++;
			}
		$m=0;
		while ( ($m < $uc) and ($m < 50000) )
			{
			if ($user == "$Suser[$m]")
				{
				$user_found++;

				$Swait[$m] =	($Swait[$m] + $wait);
				$Stalk[$m] =	($Stalk[$m] + $talk);
				$Sdispo[$m] =	($Sdispo[$m] + $dispo);
				$Spause[$m] =	($Spause[$m] + $pause);
				$Sdead[$m] =	($Sdead[$m] + $dead);
				$Scustomer[$m] =	($Scustomer[$m] + $customer);
				if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$Scalls[$m]++;}
				}
			$m++;
			}
		if ($user_found < 1)
			{
			$Scalls[$uc] =	0;
			$Suser[$uc] =	$user;
			$Swait[$uc] =	$wait;
			$Stalk[$uc] =	$talk;
			$Sdispo[$uc] =	$dispo;
			$Spause[$uc] =	$pause;
			$Sdead[$uc] =	$dead;
			$Scustomer[$uc] =	$customer;
			if ($lead > 0) {$Scalls[$uc]++;}
			$uc++;
			}

		$i++;
		}
	if ($DB) {echo "Done gathering $i records, analyzing...
\n";}
	##### END Gather all agent time records and parse through them in PHP to save on DB load

	############################################################################
	##### END gathering information from the database section
	############################################################################




	##### BEGIN print the output to screen or put into file output variable
	if ($file_download < 1)
		{
		$ASCII_text.=_QXZ("AGENT TIME BREAKDOWN").":\n";
		$ASCII_text.="+---------------------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		$ASCII_text.="| "._QXZ("USER NAME",25)." | "._QXZ("ID",8)." | "._QXZ("CALLS",8)." | "._QXZ("TIME CLOCK",10)." | "._QXZ("LOGIN TIME",10)." |$park_HEADER "._QXZ("WAIT",10)." | "._QXZ("WAIT",8)." % | "._QXZ("TALK",10)." | "._QXZ("TALK TIME",9)." %| "._QXZ("DISPO",10)." | "._QXZ("DISPOTIME",9)." %| "._QXZ("PAUSE",10)." | "._QXZ("PAUSETIME",9)." %| "._QXZ("DEAD",10)." | "._QXZ("DEAD TIME",9)." %| "._QXZ("CUSTOMER",10)." |   |$sub_statusesHTML\n";
		$ASCII_text.="+---------------------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		}
	else
		{
		$file_output .= _QXZ("USER").","._QXZ("ID").","._QXZ("CALLS").","._QXZ("TIME CLOCK").","._QXZ("LOGIN TIME").","._QXZ("WAIT").","._QXZ("WAIT %").","._QXZ("TALK").","._QXZ("TALK TIME %").","._QXZ("DISPO").","._QXZ("DISPOTIME %").","._QXZ("PAUSE").","._QXZ("PAUSETIME %").","._QXZ("DEAD").","._QXZ("DEAD TIME %").","._QXZ("CUSTOMER")."$park_HEADER_CSV$sub_statusesFILE\n";
		}
	##### END print the output to screen or put into file output variable





	############################################################################
	##### BEGIN formatting data for output section
	############################################################################

	##### BEGIN loop through each user formatting data for output
	$AUTOLOGOUTflag=0;
	$m=0;
	while ( ($m < $uc) and ($m < 50000) )
		{
		$SstatusesHTML='';
		$SstatusesFILE='';
		$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Sdispo[$m] + $Spause[$m]);
		$Swaitpct[$m]=MathZDC(100*$Swait[$m], $Stime[$m]);
		$Stalkpct[$m]=MathZDC(100*$Stalk[$m], $Stime[$m]);
		$Sdispopct[$m]=MathZDC(100*$Sdispo[$m], $Stime[$m]);
		$Spausepct[$m]=MathZDC(100*$Spause[$m], $Stime[$m]);
		$Sdeadpct[$m]=MathZDC(100*$Sdead[$m], $Stime[$m]);
		$RAWuser = $Suser[$m];
		$RAWcalls = $Scalls[$m];
		$RAWtimeSEC = $Stime[$m];

		if (trim($Scalls[$m])>$max_calls) {$max_calls=trim($Scalls[$m]);}
		if (trim($Stime[$m])>$max_agenttime) {$max_agenttime=trim($Stime[$m]);}
		if (trim($Swait[$m])>$max_wait) {$max_wait=trim($Swait[$m]);}
		if (trim($Stalk[$m])>$max_talk) {$max_talk=trim($Stalk[$m]);}
		if (trim($Sdispo[$m])>$max_dispo) {$max_dispo=trim($Sdispo[$m]);}
		if (trim($Spause[$m])>$max_pause) {$max_pause=trim($Spause[$m]);}
		if (trim($Sdead[$m])>$max_dead) {$max_dead=trim($Sdead[$m]);}
		if (trim($Scustomer[$m])>$max_customer) {$max_customer=trim($Scustomer[$m]);}
		if (trim($Swaitpct[$m])>$max_waitpct) {$max_waitpct=trim($Swaitpct[$m]);}
		if (trim($Stalkpct[$m])>$max_talkpct) {$max_talkpct=trim($Stalkpct[$m]);}
		if (trim($Sdispopct[$m])>$max_dispopct) {$max_dispopct=trim($Sdispopct[$m]);}
		if (trim($Spausepct[$m])>$max_pausepct) {$max_pausepct=trim($Spausepct[$m]);}
		if (trim($Sdeadpct[$m])>$max_deadpct) {$max_deadpct=trim($Sdeadpct[$m]);}
		$graph_stats[$m][1]=trim($Scalls[$m]);
		$graph_stats[$m][3]=trim($Stime[$m]);
		$graph_stats[$m][4]=trim($Swait[$m]);
		$graph_stats[$m][5]=trim($Stalk[$m]);
		$graph_stats[$m][6]=trim($Sdispo[$m]);
		$graph_stats[$m][7]=trim($Spause[$m]);
		$graph_stats[$m][8]=trim($Sdead[$m]);
		$graph_stats[$m][9]=trim($Scustomer[$m]);
		$graph_stats[$m][10]=trim(sprintf("%01.2f", $Stalkpct[$m]));
		$graph_stats[$m][11]=trim(sprintf("%01.2f", $Sdispopct[$m]));
		$graph_stats[$m][12]=trim(sprintf("%01.2f", $Spausepct[$m]));
		$graph_stats[$m][13]=trim(sprintf("%01.2f", $Sdeadpct[$m]));
		$graph_stats[$m][14]=trim(sprintf("%01.2f", $Swaitpct[$m]));

		$Swaitpct[$m]=	sprintf("%01.2f", $Swaitpct[$m]);
		$Stalkpct[$m]=	sprintf("%01.2f", $Stalkpct[$m]);
		$Sdispopct[$m]=	sprintf("%01.2f", $Sdispopct[$m]);
		$Spausepct[$m]=	sprintf("%01.2f", $Spausepct[$m]);
		$Sdeadpct[$m]=	sprintf("%01.2f", $Sdeadpct[$m]);
		$Swait[$m]=		sec_convert($Swait[$m],$TIME_agenttimedetail);
		$Stalk[$m]=		sec_convert($Stalk[$m],$TIME_agenttimedetail);
		$Sdispo[$m]=	sec_convert($Sdispo[$m],$TIME_agenttimedetail);
		$Spause[$m]=	sec_convert($Spause[$m],$TIME_agenttimedetail);
		$Sdead[$m]=	sec_convert($Sdead[$m],$TIME_agenttimedetail);
		$Scustomer[$m]=	sec_convert($Scustomer[$m],$TIME_agenttimedetail);
		$Stime[$m]=		sec_convert($Stime[$m],$TIME_agenttimedetail);

		$RAWtime = $Stime[$m];
		$RAWwait = $Swait[$m];
		$RAWtalk = $Stalk[$m];
		$RAWdispo = $Sdispo[$m];
		$RAWpause = $Spause[$m];
		$RAWdead = $Sdead[$m];
		$RAWcustomer = $Scustomer[$m];
		$RAWwaitpct = $Swaitpct[$m];
		$RAWtalkpct = $Stalkpct[$m];
		$RAWdispopct = $Sdispopct[$m];
		$RAWpausepct = $Spausepct[$m];
		$RAWdeadpct = $Sdeadpct[$m];

		$n=0;
		$user_name_found=0;
		while ($n < $users_to_print)
			{
			if ($Suser[$m] == "$ULuser[$n]")
				{
				$user_name_found++;
				$RAWname = $ULname[$n];
				$Sname[$m] = $ULname[$n];
				}
			$n++;
			}
		if ($user_name_found < 1)
			{
			$RAWname =		"NOT IN SYSTEM";
			$Sname[$m] =	$RAWname;
			}

		$n=0;
		$punches_found=0;
		while ($n < $punches_to_print)
			{
			if ($Suser[$m] == "$TCuser[$n]")
				{
				$punches_found++;
				$RAWtimeTCsec =		$TCtime[$n];
				$TOTtimeTC =		($TOTtimeTC + $TCtime[$n]);

				if (trim($RAWtimeTCsec)>$max_timeclock) {$max_timeclock=trim($RAWtimeTCsec);}
				$graph_stats[$m][2]=trim($RAWtimeTCsec);

				$StimeTC[$m]=		sec_convert($TCtime[$n],$TIME_agenttimedetail);
				$RAWtimeTC =		$StimeTC[$m];
				$StimeTC[$m] =		sprintf("%10s", $StimeTC[$m]);
				}
			$n++;
			}
		if ($punches_found < 1)
			{
			$RAWtimeTCsec =		"0";

			$graph_stats[$m][2]=0;
			
			$StimeTC[$m] =		"0:00"; 
			if ($TIME_agenttimedetail == 'HF')
				{$StimeTC[$m] =		"0:00:00";}
			if ($TIME_agenttimedetail == 'S')
				{$StimeTC[$m] =		"0";}
			$RAWtimeTC =		$StimeTC[$m];
			$StimeTC[$m] =		sprintf("%10s", $StimeTC[$m]);
			}

		### Check if the user had an AUTOLOGOUT timeclock event during the time period
		$TCuserAUTOLOGOUT = ' ';
		$stmt="select count(*) from ".$timeclock_log_table." where event='AUTOLOGOUT' and user='$Suser[$m]' and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END';";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {echo "$stmt\n";}
		$autologout_results = mysqli_num_rows($rslt);
		if ($autologout_results > 0)
			{
			$row=mysqli_fetch_row($rslt);
			if ($row[0] > 0)
				{
				$TCuserAUTOLOGOUT =	'*';
				$AUTOLOGOUTflag++;
				}
			}

		### BEGIN loop through each status ###
		$n=0;
		while ($n < $sub_status_count)
			{
			$Sstatus=$sub_statusesARY[$n];
			$SstatusTXT='';
			$varname=$Sstatus."_graph";
			$$varname=$graph_header."";
			$max_varname="max_".$Sstatus;
			### BEGIN loop through each stat line ###
			$i=0; $status_found=0;
			while ( ($i < $subs_to_print) and ($status_found < 1) )
				{
				if ( ($Suser[$m]=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
					{
					$USERcodePAUSE_MS =		sec_convert($PCpause_sec[$i],$TIME_agenttimedetail);
					if (strlen($USERcodePAUSE_MS)<1) {$USERcodePAUSE_MS='0';}
					$pfUSERcodePAUSE_MS =	sprintf("%10s", $USERcodePAUSE_MS);
					
					if ($PCpause_sec[$i]>$$max_varname) {$$max_varname=$PCpause_sec[$i];}
					$graph_stats_sub[$m][$n]=$PCpause_sec[$i];					

					$SstatusTXT = sprintf("%10s", $pfUSERcodePAUSE_MS);
					$SstatusesHTML .= " $SstatusTXT |";
					$SstatusesFILE .= ",$USERcodePAUSE_MS";
					$status_found++;
					}
				$i++;
				}
			if ($status_found < 1)
				{
				if ($TIME_agenttimedetail == 'HF')
					{
					$SstatusesHTML .= "    0:00:00 |";
					$SstatusesFILE .= ",0:00:00";
					}
				else
					{
					if ($TIME_agenttimedetail == 'S')
						{
						$SstatusesHTML .= "          0 |";
						$SstatusesFILE .= ",0";
						}
					else
						{
						$SstatusesHTML .= "       0:00 |";
						$SstatusesFILE .= ",0:00";
						}
					}
				}
			### END loop through each stat line ###
			$n++;
			}
		### END loop through each status ###


		$Swaitpct[$m]=		sprintf("%9s", $Swaitpct[$m])."%";
		$Stalkpct[$m]=		sprintf("%9s", $Stalkpct[$m])."%";
		$Sdispopct[$m]=		sprintf("%9s", $Sdispopct[$m])."%";
		$Spausepct[$m]=		sprintf("%9s", $Spausepct[$m])."%";
		$Sdeadpct[$m]=		sprintf("%9s", $Sdeadpct[$m])."%";
		$Swait[$m]=		sprintf("%10s", $Swait[$m]); 
		$Stalk[$m]=		sprintf("%10s", $Stalk[$m]); 
		$Sdispo[$m]=	sprintf("%10s", $Sdispo[$m]); 
		$Spause[$m]=	sprintf("%10s", $Spause[$m]); 
		$Sdead[$m]=		sprintf("%10s", $Sdead[$m]); 
		$Scustomer[$m]=		sprintf("%10s", $Scustomer[$m]);
		$Scalls[$m]=	sprintf("%8s", $Scalls[$m]); 
		$Stime[$m]=		sprintf("%10s", $Stime[$m]); 

		# PARK INFO
		if ($show_parks) 
			{
			$user_holds=$park_array[$Suser[$m]][0]+0;
			$total_hold_time=$park_array[$Suser[$m]][1]+0;
			$TOTuser_holds+=$park_array[$Suser[$m]][0];
			$TOTtotal_hold_time+=$park_array[$Suser[$m]][1];

			$avg_hold_time=round(MathZDC($total_hold_time, $user_holds));
			$user_hpc=sprintf("%.2f", MathZDC($user_holds, $Scalls[$m]));

			$total_hold_time=sec_convert($total_hold_time,$TIME_agenttimedetail);
			$avg_hold_time=sec_convert($avg_hold_time,$TIME_agenttimedetail);

			$user_holds=	sprintf("%8s", $user_holds); 
			$total_hold_time=	sprintf("%10s", $total_hold_time); 
			$avg_hold_time=	sprintf("%10s", $avg_hold_time); 
			$user_hpc=	sprintf("%10s", $user_hpc); 
			$park_AGENT_INFO=" $user_holds | $total_hold_time | $avg_hold_time | $user_hpc |";
			$park_AGENT_INFO_CSV="$user_holds,$total_hold_time,$avg_hold_time,$user_hpc,";
			}

		if (trim($user_holds)>$max_user_holds) {$max_user_holds=trim($user_holds);}
		if (trim($park_array[$Suser[$m]][1]+0)>$max_total_hold_time) {$max_total_hold_time=trim($park_array[$Suser[$m]][1]+0);}
		if (trim(round(MathZDC(($park_array[$Suser[$m]][1]+0), $user_holds)))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(MathZDC(($park_array[$Suser[$m]][1]+0), $user_holds)));}
		if (trim($user_hpc)>$max_user_hpc) {$max_user_hpc=trim($user_hpc);}
		$graph_stats[$m][15]=trim($user_holds);
		$graph_stats[$m][16]=trim($park_array[$Suser[$m]][1]+0);
		$graph_stats[$m][17]=trim(round(MathZDC(($park_array[$Suser[$m]][1]+0), $user_holds)));
		$graph_stats[$m][18]=trim($user_hpc);


		if ($file_download<1) {
			if ($non_latin < 1)
				{
				$Sname[$m]=	sprintf("%-25s", $Sname[$m]); 
				while(strlen($Sname[$m])>25) {$Sname[$m] = substr("$Sname[$m]", 0, -1);}
				$Suser[$m] =		sprintf("%-8s", $Suser[$m]);
				while(strlen($Suser[$m])>8) {$Suser[$m] = substr("$Suser[$m]", 0, -1);}
				}
			else
				{	
				$Sname[$m]=	sprintf("%-75s", $Sname[$m]); 
				while(mb_strlen($Sname[$m],'utf-8')>25) {$Sname[$m] = mb_substr("$Sname[$m]", 0, -1,'utf-8');}
				$Suser[$m] =	sprintf("%-24s", $Suser[$m]);
				while(mb_strlen($Suser[$m],'utf-8')>8) {$Suser[$m] = mb_substr("$Suser[$m]", 0, -1,'utf-8');}
				}
		}

		if ($file_download < 1)
			{
			if ($atdr_login_logout_user_link > 0)
				{
				$Toutput = "| $Sname[$m] | $Suser[$m] | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] |$park_AGENT_INFO $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] |   |$SstatusesHTML\n";
				}
			else
				{
				$Toutput = "| $Sname[$m] | $Suser[$m] | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] |$park_AGENT_INFO $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] |   |$SstatusesHTML\n";
				}
				
			$graph_stats[$m][0]=trim("$Suser[$m] - $Sname[$m]");
			$user_IDs[$m]=$Suser[$m];
			}
		else
			{
			if (strlen($RAWtime)<1) {$RAWtime='0';}
			if (strlen($RAWwait)<1) {$RAWwait='0';}
			if (strlen($RAWwaitpct)<0) {$RAWwaitpct='0.0%';}
			if (strlen($RAWtalk)<1) {$RAWtalk='0';}
			if (strlen($RAWtalkpct)<0) {$RAWtalkpct='0.0%';}
			if (strlen($RAWdispo)<1) {$RAWdispo='0';}
			if (strlen($RAWdispopct)<0) {$RAWdispopct='0.0%';}
			if (strlen($RAWpause)<1) {$RAWpause='0';}
			if (strlen($RAWpausepct)<0) {$RAWpausepct='0.0%';}
			if (strlen($RAWdead)<1) {$RAWdead='0';}
			if (strlen($RAWdeadpct)<0) {$RAWdeadpct='0.0%';}
			if (strlen($RAWcustomer)<1) {$RAWcustomer='0';}
			$user_holds=trim($user_holds); 
			$total_hold_time=trim($total_hold_time); 
			$avg_hold_time=trim($avg_hold_time); 
			$user_hpc=trim($user_hpc); 

			$fileToutput = "$RAWname,$RAWuser,$RAWcalls,$RAWtimeTC,$RAWtime,$park_AGENT_INFO_CSV$RAWwait,$RAWwaitpct %,$RAWtalk,$RAWtalkpct %,$RAWdispo,$RAWdispopct %,$RAWpause,$RAWpausepct %,$RAWdead,$RAWdeadpct %,$RAWcustomer$SstatusesFILE\n";
			}

		$TOPsorted_output[$m] = $Toutput;
		$TOPsorted_outputFILE[$m] = $fileToutput;

		if ($stage == 'NAME')
			{
			$TOPsort[$m] =	'' . sprintf("%020s", $RAWname) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWcalls;
			}
		if ($stage == 'ID')
			{
			$TOPsort[$m] =	'' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWcalls;
			}
		if ($stage == 'LEADS')
			{
			$TOPsort[$m] =	'' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWcalls;
			}
		if ($stage == 'TIME')
			{
			$TOPsort[$m] =	'' . sprintf("%010s", $RAWtimeSEC) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWtimeSEC;
			}
		if ($stage == 'TCLOCK')
			{
			$TOPsort[$m] =	'' . sprintf("%010s", $RAWtimeTCsec) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWtimeTCsec;
			}
		if (!preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage))
			if ($file_download < 1)
				{$ASCII_text.="$Toutput";}
			else
				{$file_output .= "$fileToutput";}

		if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}

#		echo "$Suser[$m]|$Sname[$m]|$Swait[$m]|$Stalk[$m]|$Sdispo[$m]|$Spause[$m]|$Scalls[$m]\n";
		$m++;
		}
	##### END loop through each user formatting data for output


	$TOT_AGENTS = $m;
	$hTOT_AGENTS = sprintf("%5s", $TOT_AGENTS);
	$k=$m;

	if ($DB) {echo "Done analyzing...   $TOTwait|$TOTtalk|$TOTdispo|$TOTpause|$TOTdead|$TOTcustomer|$TOTALtime|$TOTcalls|$uc|
\n";}


	### BEGIN sort through output to display properly ###
	if ( ($TOT_AGENTS > 0) and (preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage)) )
		{
		if (preg_match('/ID/',$stage))
			{sort($TOPsort, SORT_NUMERIC);}
		if (preg_match('/TIME|LEADS|TCLOCK/',$stage))
			{rsort($TOPsort, SORT_NUMERIC);}
		if (preg_match('/NAME/',$stage))
			{rsort($TOPsort, SORT_STRING);}

		$m=0;
		while ($m < $k)
			{
			$sort_split = explode("-----",$TOPsort[$m]);
			$i = $sort_split[1];
			$sort_order[$m] = "$i";
			if ($file_download < 1)
				{$ASCII_text.="$TOPsorted_output[$i]";}
			else
				{$file_output .= "$TOPsorted_outputFILE[$i]";}
			$m++;
			}
		}
	### END sort through output to display properly ###

	############################################################################
	##### END formatting data for output section
	############################################################################




	############################################################################
	##### BEGIN last line totals output section
	############################################################################
	$SUMstatusesHTML='';
	$SUMstatusesFILE='';
	$TOTtotPAUSE=0;
	$n=0;
	while ($n < $sub_status_count)
		{
		$Scalls=0;
		$Sstatus=$sub_statusesARY[$n];
		$SUMstatusTXT='';
		$total_var=$Sstatus."_total";
		### BEGIN loop through each stat line ###
		$i=0; $status_found=0;
		while ($i < $subs_to_print)
			{
			if ($Sstatus=="$sub_status[$i]")
				{
				$Scalls =		($Scalls + $PCpause_sec[$i]);
				$status_found++;
				}
			$i++;
			}
		### END loop through each stat line ###
		if ($status_found < 1)
			{
			$SUMstatusesHTML .= "          0 |";
			$$total_var="0";
			}
		else
			{
			$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);

			$USERsumstatPAUSE_MS =		sec_convert($Scalls,$TIME_agenttimedetail);
			$pfUSERsumstatPAUSE_MS =	sprintf("%11s", $USERsumstatPAUSE_MS);
			$$total_var="$pfUSERsumstatPAUSE_MS";

			$SUMstatusTXT = sprintf("%10s", $pfUSERsumstatPAUSE_MS);
			$SUMstatusesHTML .= "$SUMstatusTXT |";
			$SUMstatusesFILE .= ",$USERsumstatPAUSE_MS";
			}
		$n++;
		}
	### END loop through each status ###

	### call function to calculate and print dialable leads
	$TOTwaitpct=sprintf("%01.2f", MathZDC(100*$TOTwait, $TOTALtime));
	$TOTtalkpct=sprintf("%01.2f", MathZDC(100*$TOTtalk, $TOTALtime));
	$TOTdispopct=sprintf("%01.2f", MathZDC(100*$TOTdispo, $TOTALtime));
	$TOTpausepct=sprintf("%01.2f", MathZDC(100*$TOTpause, $TOTALtime));
	$TOTdeadpct=sprintf("%01.2f", MathZDC(100*$TOTdead, $TOTALtime));

	$TOTwait = sec_convert($TOTwait,$TIME_agenttimedetail);
	$TOTtalk = sec_convert($TOTtalk,$TIME_agenttimedetail);
	$TOTdispo = sec_convert($TOTdispo,$TIME_agenttimedetail);
	$TOTpause = sec_convert($TOTpause,$TIME_agenttimedetail);
	$TOTdead = sec_convert($TOTdead,$TIME_agenttimedetail);
	$TOTcustomer = sec_convert($TOTcustomer,$TIME_agenttimedetail);
	$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
	$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);

	if ($show_parks) 
		{
		$TOTavg_hold_time=round(MathZDC($TOTtotal_hold_time, $TOTuser_holds));
		$TOTuser_hpc=sprintf("%.2f", MathZDC($TOTuser_holds, $TOTcalls));
		$TOTtotal_hold_time=sec_convert($TOTtotal_hold_time,$TIME_agenttimedetail);
		$TOTavg_hold_time=sec_convert($TOTavg_hold_time,$TIME_agenttimedetail);
		$hTOTuser_holds=	sprintf("%8s", $TOTuser_holds); 
		$hTOTtotal_hold_time=	sprintf("%10s", $TOTtotal_hold_time); 
		$hTOTavg_hold_time=	sprintf("%10s", $TOTavg_hold_time); 
		$hTOTuser_hpc=	sprintf("%10s", $TOTuser_hpc); 
		$park_TOTALS=" $hTOTuser_holds | $hTOTtotal_hold_time | $hTOTavg_hold_time | $hTOTuser_hpc |";
		$park_TOTALS_CSV="$TOTuser_holds,$TOTtotal_hold_time,$TOTavg_hold_time,$TOTuser_hpc,";
		}

	$hTOTwaitpct =	sprintf("%10s", $TOTwaitpct)."%";
	$hTOTtalkpct =	sprintf("%10s", $TOTtalkpct)."%";
	$hTOTdispopct =	sprintf("%10s", $TOTdispopct)."%";
	$hTOTpausepct =	sprintf("%10s", $TOTpausepct)."%";
	$hTOTdeadpct =	sprintf("%10s", $TOTdeadpct)."%";
	$hTOTcalls = sprintf("%8s", $TOTcalls);
	$hTOTwait =	sprintf("%11s", $TOTwait);
	$hTOTtalk =	sprintf("%11s", $TOTtalk);
	$hTOTdispo =	sprintf("%11s", $TOTdispo);
	$hTOTpause =	sprintf("%11s", $TOTpause);
	$hTOTdead =	sprintf("%11s", $TOTdead);
	$hTOTcustomer =	sprintf("%11s", $TOTcustomer);
	$hTOTALtime = sprintf("%11s", $TOTALtime);
	$hTOTtimeTC = sprintf("%11s", $TOTtimeTC);
	###### END LAST LINE TOTALS FORMATTING ##########


 
	if ($file_download < 1)
		{
		$ASCII_text.="+---------------------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		$ASCII_text.="| "._QXZ("TOTALS",10)." "._QXZ("AGENTS",9,"r").":$hTOT_AGENTS           | $hTOTcalls |$hTOTtimeTC |$hTOTALtime |$park_TOTALS$hTOTwait |$hTOTwaitpct |$hTOTtalk |$hTOTtalkpct |$hTOTdispo |$hTOTdispopct |$hTOTpause |$hTOTpausepct |$hTOTdead |$hTOTdeadpct |$hTOTcustomer |   |$SUMstatusesHTML\n";
		$ASCII_text.="+--------------------------------------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		if ($AUTOLOGOUTflag > 0)
			{
			$ASCII_text.= "     * "._QXZ("denotes AUTOLOGOUT from timeclock")."\n";
			$HTML_text.= "     * "._QXZ("denotes AUTOLOGOUT from timeclock")."\n";
			}
		$ASCII_text.="\n\n";

		for ($e=0; $e$SstatusTXT";
			}

		for ($d=0; $d 0)
				{
				$CALLS_graph.="  ";
				}
			else
				{
				$CALLS_graph.="  ";
				}
			$TIMECLOCK_graph.="  ";
			$AGENTTIME_graph.="  ";
			$WAIT_graph.="  ";
			$TALK_graph.="  ";
			$DISPO_graph.="  ";
			$PAUSE_graph.="  ";
			$DEAD_graph.="  ";
			$CUSTOMER_graph.="  ";
			$TALKPCT_graph.="  ";
			$DISPOPCT_graph.="  ";
			$PAUSEPCT_graph.="  ";
			$DEADPCT_graph.="  ";
			$WAITPCT_graph.="  ";
			$PARKS_graph.="  ";
			$PARKTIME_graph.="  ";
			$AVGPARK_graph.="  ";
			$PARKSCALL_graph.="  ";
			for ($e=0; $e\n";
			
				$$varname.="  ";
				}
			}
		$CALLS_graph.="
"._QXZ("AGENT TIME BREAKDOWN")."
STATUS"._QXZ("CALLS")." 
"._QXZ("TIME CLOCK")."
"._QXZ("LOGIN TIME")."
"._QXZ("WAIT")."
"._QXZ("WAIT")." %
"._QXZ("TALK")."
"._QXZ("TALK TIME")." %
"._QXZ("DISPO")."
"._QXZ("DISPO TIME")." %
"._QXZ("PAUSE")."
"._QXZ("PAUSE TIME")." %
"._QXZ("DEAD")."
"._QXZ("DEAD TIME")." %
"._QXZ("CUSTOMER")."
"._QXZ("PARKS")."
"._QXZ("PARKTIME")."
"._QXZ("AVGPARK")."
"._QXZ("PARKSCALL")."
$Sstatus
".$graph_stats[$d][0]."".$graph_stats[$d][1]."
".$graph_stats[$d][0]."".$graph_stats[$d][1]."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][2], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][3], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][4], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][5], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][6], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][7], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][8], 'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][9], 'HF')."
".$graph_stats[$d][0]."".$graph_stats[$d][10]." %
".$graph_stats[$d][0]."".$graph_stats[$d][11]." %
".$graph_stats[$d][0]."".$graph_stats[$d][12]." %
".$graph_stats[$d][0]."".$graph_stats[$d][13]." %
".$graph_stats[$d][0]."".$graph_stats[$d][14]." %
".$graph_stats[$d][0]."".$graph_stats[$d][15]."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][16],'HF')."
".$graph_stats[$d][0]."".sec_convert($graph_stats[$d][17],'HF')."
".$graph_stats[$d][0]."".$graph_stats[$d][18]."
".$graph_stats[$d][0]."".sec_convert($graph_stats_sub[$d][$e], 'HF')."
"._QXZ("TOTAL").":".trim($hTOTcalls)."
";
		$TIMECLOCK_graph.=""._QXZ("TOTAL").":".trim($hTOTtimeTC)."";
		$AGENTTIME_graph.=""._QXZ("TOTAL").":".trim($hTOTALtime)."";
		$WAIT_graph.=""._QXZ("TOTAL").":".trim($hTOTwait)."";
		$TALK_graph.=""._QXZ("TOTAL").":".trim($hTOTtalk)."";
		$DISPO_graph.=""._QXZ("TOTAL").":".trim($hTOTdispo)."";
		$PAUSE_graph.=""._QXZ("TOTAL").":".trim($hTOTpause)."";
		$DEAD_graph.=""._QXZ("TOTAL").":".trim($hTOTdead)."";
		$CUSTOMER_graph.=""._QXZ("TOTAL").":".trim($hTOTcustomer)."";
		$WAITPCT_graph.=""._QXZ("AVERAGE").":".trim($hTOTwaitpct)."";
		$TALKPCT_graph.=""._QXZ("AVERAGE").":".trim($hTOTtalkpct)."";
		$DISPOPCT_graph.=""._QXZ("AVERAGE").":".trim($hTOTdispopct)."";
		$PAUSEPCT_graph.=""._QXZ("AVERAGE").":".trim($hTOTpausepct)."";
		$DEADPCT_graph.=""._QXZ("AVERAGE").":".trim($hTOTdeadpct)."";
		$PARKS_graph.=""._QXZ("TOTAL").":".trim($hTOTuser_holds)."";
		$PARKTIME_graph.=""._QXZ("TOTAL").":".trim($hTOTtotal_hold_time)."";
		$AVGPARK_graph.=""._QXZ("AVERAGE").":".trim($hTOTavg_hold_time)."";
		$PARKSCALL_graph.=""._QXZ("AVERAGE").":".trim($hTOTuser_hpc)."";

		for ($e=0; $e".trim($$total_var)."";
#			$JS_text.="var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
			}
		$JS_onload.="\tDrawGraph('CALLS', '1');\n"; 
		$JS_text.="function DrawGraph(graph, th_id) {\n";
		$JS_text.="	var CALLS_graph=\"$CALLS_graph\";\n";
		$JS_text.="	var TIMECLOCK_graph=\"$TIMECLOCK_graph\";\n";
		$JS_text.="	var AGENTTIME_graph=\"$AGENTTIME_graph\";\n";
		$JS_text.="	var WAIT_graph=\"$WAIT_graph\";\n";
		$JS_text.="	var TALK_graph=\"$TALK_graph\";\n";
		$JS_text.="	var DISPO_graph=\"$DISPO_graph\";\n";
		$JS_text.="	var PAUSE_graph=\"$PAUSE_graph\";\n";
		$JS_text.="	var DEAD_graph=\"$DEAD_graph\";\n";
		$JS_text.="	var CUSTOMER_graph=\"$CUSTOMER_graph\";\n";
		$JS_text.="	var WAITPCT_graph=\"$WAITPCT_graph\";\n";
		$JS_text.="	var TALKPCT_graph=\"$TALKPCT_graph\";\n";
		$JS_text.="	var DISPOPCT_graph=\"$DISPOPCT_graph\";\n";
		$JS_text.="	var PAUSEPCT_graph=\"$PAUSEPCT_graph\";\n";
		$JS_text.="	var DEADPCT_graph=\"$DEADPCT_graph\";\n";
		$JS_text.="	var PARKS_graph=\"$PARKS_graph\";\n";
		$JS_text.="	var PARKTIME_graph=\"$PARKTIME_graph\";\n";
		$JS_text.="	var AVGPARK_graph=\"$AVGPARK_graph\";\n";
		$JS_text.="	var PARKSCALL_graph=\"$PARKSCALL_graph\";\n";

		for ($e=0; $e
 


";
		
		# echo $GRAPH.$GRAPH2.$GRAPH3.$max;
		}
	else
		{
		$file_output .= _QXZ("TOTALS").",$TOT_AGENTS,$TOTcalls,$TOTtimeTC,$TOTALtime,$park_TOTALS_CSV$TOTwait,$TOTwaitpct %,$TOTtalk,$TOTtalkpct %,$TOTdispo,$TOTpause,$TOTdead,$TOTcustomer$SUMstatusesFILE\n";
		}
	}

	############################################################################
	##### END formatting data for output section
	############################################################################





if ($file_download > 0)
	{
	$FILE_TIME = date("Ymd-His");
	$CSVfilename = "AGENT_TIME$US$FILE_TIME.csv";

	// We'll be outputting a TXT file
	header('Content-type: application/octet-stream');

	// It will be called LIST_101_20090209-121212.txt
	header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
	header('Expires: 0');
	header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
	header('Pragma: public');
	ob_clean();
	flush();

	echo "$file_output";

	if ($db_source == 'S')
		{
		mysqli_close($link);
		$use_slave_server=0;
		$db_source = 'M';
		require("dbconnect_mysqli.php");
		}

	$endMS = microtime();
	$startMSary = explode(" ",$startMS);
	$endMSary = explode(" ",$endMS);
	$runS = ($endMSary[0] - $startMSary[0]);
	$runM = ($endMSary[1] - $startMSary[1]);
	$TOTALrun = ($runS + $runM);

	$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
	if ($DB) {echo "|$stmt|\n";}
	$rslt=mysql_to_mysqli($stmt, $link);

	exit;
	}

############################################################################
##### BEGIN HTML form section
############################################################################
$JS_onload.="}\n";
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
$JS_text.="\n";

echo "
";
echo "
 "._QXZ("Dates").":
";
echo "\n";
echo "";

?>

 "._QXZ("to")." 
";

?>

 "._QXZ("Campaigns").":
";
echo "\n";
echo "		"._QXZ("User Groups").":
";
echo "\n";
echo "		"._QXZ("Shift").":
";
echo "
\n";
echo ""._QXZ("Show parks-holds")."
";
echo ""._QXZ("Time in seconds")."
";
echo ""._QXZ("Search archived data")."
\n";
echo "		"._QXZ("Display as").":
";
echo "\n

";
echo "\n";
echo "		         ";

echo "          \n";
echo " "._QXZ("DOWNLOAD")." | \n";
echo " "._QXZ("REPORTS")." \n";
echo "\n";
echo "
";

echo "
";
############################################################################
##### END HTML form section
############################################################################

if ($report_display_type=="HTML")
	{
	echo $JS_text;
	echo $GRAPH.$GRAPH2.$GRAPH3.$max;
	}
else
	{
	echo $ASCII_text;
	}


$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "$RUNtime\n";


##### BEGIN horizontal yellow transparent bar graph overlay on top of agent stats
echo "\n";
echo "\n";
echo "
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n";

if ($stage == 'NAME') {$k=0;}
$m=0;
while ($m < $k)
	{
	$sort_split = explode("-----",$TOPsort[$m]);
	$i = $sort_split[1];
	$sort_order[$m] = "$i";

	if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
		{echo "                              \n";}
	else
		{
		echo "                              ";
		$TOPsortPLOT = ( MathZDC($TOPsortTALLY[$i], $TOPsortMAX) * 110 );
		$h=0;
		while ($h <= $TOPsortPLOT)
			{
			echo " ";
			$h++;
			}
		echo "\n";
		}
	$m++;
	}

echo "\n";
##### END horizontal yellow transparent bar graph overlay on top of agent stats

if ($db_source == 'S')
	{
	mysqli_close($link);
	$use_slave_server=0;
	$db_source = 'M';
	require("dbconnect_mysqli.php");
	}

$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);

$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);

?>