\n\n";

if (strlen($group[0]) < 1)
	{
	$MAIN.="\n\n";
	$MAIN.=_QXZ("PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT")."\n";

	echo $HEADER;
	require("chart_button.php");
	echo $HEADER_b;
	require("admin_header.php");
	echo $MAIN;

	}

else
	{
	if ($shift == 'AM') 
		{
		$time_BEGIN=$AM_shift_BEGIN;
		$time_END=$AM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
		if (strlen($time_END) < 6) {$time_END = "15:14:59";}
		}
	if ($shift == 'PM') 
		{
		$time_BEGIN=$PM_shift_BEGIN;
		$time_END=$PM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
		if (strlen($time_END) < 6) {$time_END = "23:15:00";}
		}
	if ($shift == 'ALL') 
		{
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
		}
	$query_date_BEGIN = "$query_date $time_BEGIN";   
	$query_date_END = "$end_date $time_END";


	$OUToutput = '';
	$OUToutput .= _QXZ("Outbound Calling Stats",50)."   $NOW_TIME\n";
	$OUToutput .= "\n";
	$OUToutput .= _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
	$OUToutput .= "---------- "._QXZ("TOTALS")."\n";

	$CSV_text="";
	$CSV_text.="\""._QXZ("Outbound Calling Stats")."\",\"$NOW_TIME\"\n\n";
	$CSV_text.="\""._QXZ("Time range").":\",\"$query_date_BEGIN "._QXZ("to")." $query_date_END\"\n\n";
	$CSV_text.="\"---------- "._QXZ("TOTALS")."\"\n";

	$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysqli_fetch_row($rslt);

	$TOTALcallsRAW = $row[0];
	$TOTALsec =		$row[1];
	$inTOTALcallsRAW=0;
	if (preg_match("/YES/i",$include_rollover))
		{
		$length_in_secZ=0;
		$queue_secondsZ=0;
		$agent_alert_delayZ=0;
		$stmt="select length_in_sec,queue_seconds,agent_alert_delay from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand $list_id_SQLand;";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {echo "$stmt\n";}
		$INallcalls_to_printZ = mysqli_num_rows($rslt);
		$y=0;
		while ($y < $INallcalls_to_printZ)
			{
			$row=mysqli_fetch_row($rslt);

			$length_in_secZ = $row[0];
			$queue_secondsZ = $row[1];
			$agent_alert_delayZ = $row[2];

			$TOTALdelay =		round(MathZDC($agent_alert_delayZ, 1000));
			$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
			if ($thiscallsec < 0)
				{$thiscallsec = 0;}
			$inTOTALsec =	($inTOTALsec + $thiscallsec);	

			$y++;
			}

		$inTOTALcallsRAW =	$y;
		$TOTALsec = ($TOTALsec + $inTOTALsec);
		$inTOTALcalls =	sprintf("%10s", $inTOTALcallsRAW);
		}

	$TOTALcalls =	sprintf("%10s", $TOTALcallsRAW);
	$average_call_seconds = MathZDC($TOTALsec, $TOTALcallsRAW);
	$average_call_seconds = round($average_call_seconds, 2);
	$average_call_seconds =	sprintf("%10s", $average_call_seconds);

	$OUToutput .= _QXZ("Total Calls placed from this Campaign").":        $TOTALcalls\n";
	$OUToutput .= _QXZ("Average Call Length for all Calls in seconds").": $average_call_seconds\n";
	$CSV_text .= "\""._QXZ("Total Calls placed from this Campaign").":\",\"$TOTALcalls\"\n";
	$CSV_text .= "\""._QXZ("Average Call Length for all Calls in seconds").":\",\"$average_call_seconds\"\n";
	if (preg_match("/YES/i",$include_rollover))
		{
		$OUToutput .= _QXZ("Calls that went to rollover In-Group").":         $inTOTALcalls\n";
		$CSV_text .= "\""._QXZ("Calls that went to rollover In-Group").":\",\"$inTOTALcalls\"\n";
		}


	$OUToutput .= "\n";
	$OUToutput .= "---------- "._QXZ("HUMAN ANSWERS");
	$CSV_text .= "\n";
	$CSV_text .= "\"---------- "._QXZ("HUMAN ANSWERS")."\",";
	if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
		{
		$OUToutput .= "(uk)";
		$CSV_text .= "\"(uk)\",";
		}
	$OUToutput .= "\n";
	$CSV_text .= "\n";

	### UK OFCOM test
	if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
		{
		$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {$OUToutput .= "$stmt\n";}
		$row=mysqli_fetch_row($rslt);
		$CIcallsRAW =	$row[0];
		$CIsec =		$row[1];
		}
	else
		{
		$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {$OUToutput .= "$stmt\n";}
		$row=mysqli_fetch_row($rslt);
		$CIcallsRAW =	$row[0];
		$CIsec =		$row[1];
		}

	if (preg_match("/YES/i",$include_rollover))
		{
		$length_in_secZ=0;
		$queue_secondsZ=0;
		$agent_alert_delayZ=0;
		$stmt="select length_in_sec,queue_seconds,agent_alert_delay from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and ".$vicidial_closer_log_table.".status IN($customer_interactive_statuses) $group_drop_SQLand $list_id_SQLand;";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {echo "$stmt\n";}
		$INallcalls_to_printZ = mysqli_num_rows($rslt);
		$y=0;
		while ($y < $INallcalls_to_printZ)
			{
			$row=mysqli_fetch_row($rslt);

			$length_in_secZ = $row[0];
			$queue_secondsZ = $row[1];
			$agent_alert_delayZ = $row[2];

			$CIdelay =		round(MathZDC($agent_alert_delayZ, 1000));
			$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
			if ($thiscallsec < 0)
				{$thiscallsec = 0;}
			$inCIsec =	($inCIsec + $thiscallsec);	

			$y++;
			}

		$inCIcallsRAW =	$y;
		$CIsec = ($CIsec + $inCIsec);
		$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
		}

	$CIcalls =	sprintf("%10s", $CIcallsRAW);
	$average_ci_seconds = MathZDC($CIsec, $CIcallsRAW);
	$average_ci_seconds = round($average_ci_seconds, 2);
	$average_ci_seconds =	sprintf("%10s", $average_ci_seconds);
	$CIsec =		sec_convert($CIsec,'H'); 


	$OUToutput .= _QXZ("Total Human Answered calls for this Campaign").": $CIcalls\n";
	$OUToutput .= _QXZ("Average Call Length for all HA in seconds").":    $average_ci_seconds     "._QXZ("Total Time").": $CIsec\n";
	$OUToutput .= "\n";
	$OUToutput .= "---------- "._QXZ("DROPS");
	$CSV_text .= "\""._QXZ("Total Human Answered calls for this Campaign").":\",\"$CIcalls\"\n";
	$CSV_text .= "\""._QXZ("Average Call Length for all HA in seconds").":\",\"$average_ci_seconds\",\""._QXZ("Total Time").":\",\"$CIsec\"\n";
	$CSV_text .= "\n";
	$CSV_text .= "\"---------- "._QXZ("DROPS")."\"";
	if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
		{
		$OUToutput .= "(uk)";
		$CSV_text .= "\"(uk)\"";
		}
	$OUToutput .= "\n";
	$CSV_text .= "\n";

	$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$DROPcalls =	sprintf("%10s", $row[0]);
	$DROPcallsA =	sprintf("%10s", $row[0]);
	$DROPcallsRAW =	$row[0];
	$DROPcallsRAWraw =	$row[0];
	$DROPseconds =	$row[1];

	# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
	$q=0;
	$stmt = "SELECT status,status_name,human_answered,category,answering_machine from vicidial_statuses;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$statuses_to_print = mysqli_num_rows($rslt);
	$p=0;
	$status=array();
	$status_name=array();
	$human_answered=array();
	$category=array();
	$statname_list=array();
	$statcat_list=array();
	while ($p < $statuses_to_print)
		{
		$row=mysqli_fetch_row($rslt);
		$status[$q] =			$row[0];
		$status_name[$q] =		$row[1];
		$human_answered[$q] =	$row[2];
		$category[$q] =			$row[3];
		$answering_machine[$q]= $row[4];
		$statname_list["$status[$q]"] = "$status_name[$q]";
		$statcat_list["$status[$q]"] = "$category[$q]";
		if ($human_answered[$q]=='Y')
			{$camp_ANS_STAT_SQL .=	 "'$row[0]',";}
		if ($answering_machine[$q]=='Y')
			{$camp_AM_STAT_SQL .=	 "'$row[0]',";}
		$q++;
		$p++;
		}

	$stmt = "SELECT distinct status,status_name,human_answered,category,answering_machine from vicidial_campaign_statuses $group_SQL;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$statuses_to_print = mysqli_num_rows($rslt);
	$p=0;
	while ($p < $statuses_to_print)
		{
		$row=mysqli_fetch_row($rslt);
		$status[$q] =			$row[0];
		$status_name[$q] =		$row[1];
		$human_answered[$q] =	$row[2];
		$category[$q] =			$row[3];
		$answering_machine[$q]= $row[4];
		$statname_list["$status[$q]"] = "$status_name[$q]";
		$statcat_list["$status[$q]"] = "$category[$q]";
		if ($human_answered[$q]=='Y')
			{$camp_ANS_STAT_SQL .=	 "'$row[0]',";}
		if ($answering_machine[$q]=='Y')
			{$camp_AM_STAT_SQL .=	 "'$row[0]',";}
		$q++;
		$p++;
		}
	$camp_ANS_STAT_SQL = preg_replace('/,$/i', '',$camp_ANS_STAT_SQL);
	$camp_AM_STAT_SQL = preg_replace('/,$/i', '',$camp_AM_STAT_SQL);


	### UK OFCOM test
	if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
		{
		$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {$OUToutput .= "$stmt\n";}
		$row=mysqli_fetch_row($rslt);
		$ANSWERcalls =	$row[0];

		$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' $group_SQLand $list_id_SQLand and status IN($camp_AM_STAT_SQL);";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {$OUToutput .= "$stmt\n";}
		$row=mysqli_fetch_row($rslt);
		$agntAMcalls =	$row[0];

		if ($agntAMcalls > 0)
			{
			$temp_am_pct = ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) );
			$temp_am_drops = ($DROPcallsRAW * $temp_am_pct);
			$DROPcallsRAW = ($DROPcallsRAW - $temp_am_drops);
			}
		$temp_answers_today = ($ANSWERcalls + $DROPcallsRAW);
		$DROPcallsA =	sprintf("%10s", $DROPcallsRAW);

		$DROPANSWERpercent = (MathZDC($DROPcallsRAW, $temp_answers_today) * 100);
		$DROPANSWERpercent = round($DROPANSWERpercent, 2);

		$ukDROPdebug = "($DROPcallsRAWraw - ( ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) ) * $DROPcallsRAWraw)) / ($ANSWERcalls + ($DROPcallsRAWraw - ( ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) ) * $DROPcallsRAWraw)) )";
		}
	else
		{
		$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
		$rslt=mysql_to_mysqli($stmt, $link);
		if ($DB) {$OUToutput .= "$stmt\n";}
		$row=mysqli_fetch_row($rslt);
		$ANSWERcalls =	$row[0];

		# Change $DROPANSWERpercent_adjustment to '1' in options.php if you want to include the drop call count in addition to the answer call count when calculating the DROPANSWERpercent, although you really don't need to
		$DROPANSWERpercent = (MathZDC($DROPcallsRAW, ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment))) * 100);
		$DROPANSWERpercent = round($DROPANSWERpercent, 2);
		}

	$DROPpercent = (MathZDC($DROPcallsRAW, $TOTALcalls) * 100);
	$DROPpercent = round($DROPpercent, 2);

	$average_hold_seconds = MathZDC($DROPseconds, $DROPcallsRAW);
	$average_hold_seconds = round($average_hold_seconds, 2);
	$average_hold_seconds =	sprintf("%10s", $average_hold_seconds);

	$OUToutput .= _QXZ("Total Outbound DROP Calls",44).": $DROPcalls  $DROPpercent%\n";
	$OUToutput .= _QXZ("Percent of DROP Calls taken out of Answers",44).": $DROPcallsA / ";
	$CSV_text .= "\""._QXZ("Total Outbound DROP Calls").":\",\"$DROPcalls\",\"$DROPpercent%\"\n";
	$CSV_text .= "\""._QXZ("Percent of DROP Calls taken out of Answers").":\",\"$DROPcallsA / ";
	if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) ) 
		{
		$OUToutput .= "$temp_answers_today";
		$CSV_text .= "$temp_answers_today";
		}
	else 
		{
		$OUToutput .= ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment));
		$CSV_text .= ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment));
		}
	$OUToutput .= "  $DROPANSWERpercent%";
	$CSV_text .= "\",\"$DROPANSWERpercent%\"";
	if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) ) 
		{
		$OUToutput .= "   (uk)";
		$CSV_text .= "\"(uk)\",";
		}

	if ( ($DB > 0) and ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) ) 
		{
		$OUToutput .= "     detail: $ukDROPdebug";
		$CSV_text .= "\",\"detail:\",\"$ukDROPdebug\"";
		}
	$OUToutput .= "\n";
	$CSV_text .= "\n";

	if (preg_match("/YES/i",$include_rollover))
		{
		$inDROPANSWERpercent = (MathZDC($DROPcallsRAW, $CIcallsRAW) * 100);
		$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);

		$OUToutput .= _QXZ("Percent of DROP/Answer Calls with Rollover",44).": $DROPcalls / $CIcallsRAW  $inDROPANSWERpercent%\n";
		$CSV_text .= "\""._QXZ("Percent of DROP/Answer Calls with Rollover").":\",\"$DROPcalls / $CIcallsRAW\",\"$inDROPANSWERpercent%\"\n";
		}

	$OUToutput .= _QXZ("Average Length for DROP Calls in seconds",44).": $average_hold_seconds\n";
	$CSV_text .= "\""._QXZ("Average Length for DROP Calls in seconds").":\",\"$average_hold_seconds\"\n";

	$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
	$rslt=mysql_to_mysqli($stmt, $link);
	$ccamps_to_print = mysqli_num_rows($rslt);
	$c=0;
	while ($ccamps_to_print > $c)
		{
		$row=mysqli_fetch_row($rslt);
		$closer_campaigns = $row[0];
		$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
		$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
		$closer_campaignsSQL .= "'$closer_campaigns',";
		$c++;
		}
	$closer_campaignsSQL = preg_replace('/,$/i', '',$closer_campaignsSQL);

	$stmt="select count(*) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id IN($closer_campaignsSQL) $list_id_SQLand and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$TOTALanswers = ($row[0] + $ANSWERcalls);

	
	$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from ".$vicidial_agent_log_table."$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQLand $list_id_SQLandVALJOIN;";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$agent_non_pause_sec = $row[0];

	$AVG_ANSWERagent_non_pause_sec = (MathZDC($TOTALanswers, $agent_non_pause_sec) * 60);
	$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
	$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);

	if ($skip_productivity_calc) {
		$OUToutput .= _QXZ("Productivity Rating",44).": N/A\n";
		$CSV_text .= "\""._QXZ("Productivity Rating").":\",\"N/A\"\n";
	} else {
		$OUToutput .= _QXZ("Productivity Rating",44).": $AVG_ANSWERagent_non_pause_sec\n";
		$CSV_text .= "\""._QXZ("Productivity Rating").":\",\"$AVG_ANSWERagent_non_pause_sec\"\n";
	}




	$OUToutput .= "\n";
	$OUToutput .= "---------- "._QXZ("NO ANSWERS")."\n";
	$CSV_text .= "\n";
	$CSV_text .= "\"---------- "._QXZ("NO ANSWERS")."\"\n";

	$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN('NA','ADC','AB','CPDB','CPDUK','CPDATB','CPDNA','CPDREJ','CPDINV','CPDSUA','CPDSI','CPDSNC','CPDSR','CPDSUK','CPDSV','CPDERR') and (length_in_sec <= 60 or length_in_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$autoNAcalls =	sprintf("%10s", $row[0]);

	$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN('B','DC','N') and (length_in_sec <= 60 or length_in_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$manualNAcalls =	sprintf("%10s", $row[0]);

	$totalNAcalls = ($autoNAcalls + $manualNAcalls);
	$totalNAcalls =	sprintf("%10s", $totalNAcalls);


	$NApercent = (MathZDC($totalNAcalls, $TOTALcalls) * 100);
	$NApercent = round($NApercent, 2);
	
	$average_na_seconds = MathZDC($row[1], $row[0]);
	$average_na_seconds = round($average_na_seconds, 2);
	$average_na_seconds =	sprintf("%10s", $average_na_seconds);

	$OUToutput .= _QXZ("Total NA calls -Busy,Disconnect,RingNoAnswer",44).": $totalNAcalls  $NApercent%\n";
	$OUToutput .= _QXZ("Total auto NA calls -system-set",44).": $autoNAcalls\n";
	$OUToutput .= _QXZ("Total manual NA calls -agent-set",44).": $manualNAcalls\n";
	$OUToutput .= _QXZ("Average Call Length for NA Calls in seconds",44).": $average_na_seconds\n";
	$CSV_text .= "\""._QXZ("Total NA calls -Busy,Disconnect,RingNoAnswer").":\",\"$totalNAcalls\",\"$NApercent%\"\n";
	$CSV_text .= "\""._QXZ("Total auto NA calls -system-set").":\",\"$autoNAcalls\"\n";
	$CSV_text .= "\""._QXZ("Total manual NA calls -agent-set").":\",\"$manualNAcalls\"\n";
	$CSV_text .= "\""._QXZ("Average Call Length for NA Calls in seconds").":\",\"$average_na_seconds\"\n";


	##############################
	#########  CALL HANGUP REASON STATS

	$TOTALcalls = 0;

	$ASCII_text .= "\n";
	$ASCII_text .= "---------- "._QXZ("CALL HANGUP REASON STATS")."\n";
	$ASCII_text .= "+----------------------+------------+\n";
	$ASCII_text .= "| "._QXZ("HANGUP REASON",20)." | "._QXZ("CALLS",10)." |\n";
	$ASCII_text .= "+----------------------+------------+\n";
	$CSV_text .= "\n";
	$CSV_text .= "\"---------- "._QXZ("CALL HANGUP REASON STATS")."\"\n";
	$CSV_text .= "\""._QXZ("HANGUP REASON")."\",\""._QXZ("CALLS")."\"\n";

	$stmt="select count(*),term_reason from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand group by term_reason;";
	if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$ASCII_text .= "$stmt\n";}
	$reasons_to_print = mysqli_num_rows($rslt);
	$i=0;
	$graph_stats=array();
	while ($i < $reasons_to_print)
		{
		$row=mysqli_fetch_row($rslt);

		$TOTALcalls = ($TOTALcalls + $row[0]);

		$REASONcount =	sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
		$reason =	sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
		if (preg_match('/NONE/',$reason))	{$reason = _QXZ("NO ANSWER",20);}
		if (preg_match('/CALLER/',$reason)) {$reason = _QXZ("CUSTOMER",20);}

		$ASCII_text .= "| $reason | $REASONcount |\n";
		$CSV_text .= "\"$reason\",\"$REASONcount\"\n";

		if ($row[0]>$max_calls) {$max_calls=$row[0];}
		$graph_stats[$i][0]=$row[0];
		$graph_stats[$i][1]=$row[1];
		$i++;
		}

	$TOTALcalls =		sprintf("%10s", $TOTALcalls);

	$ASCII_text .= "+----------------------+------------+\n";
	$ASCII_text .= "| "._QXZ("TOTAL",19).": | $TOTALcalls |\n";
	$ASCII_text .= "+----------------------+------------+\n";
	$CSV_text .= "\""._QXZ("TOTAL").":\",\"".trim($TOTALcalls)."\"\n";

    #########
	$graph_array=array("CHRSdata|||integer|");
	$graph_id++;
	$default_graph="bar"; # Graph that is initally displayed when page loads
	include("graph_color_schemas.inc"); 

	$graph_totals_array=array();
	$graph_totals_rawdata=array();
	if ($report_display_type=="HTML") {
		for ($q=0; $q"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." \n";
					$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
					break;
				case "percent":
					$graph_totals_array[$q]="";
					$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
					break;
				default:
					$graph_totals_array[$q]="