\n";
	}

if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
	{
	echo "\n";
	echo "PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
	echo " NOTE: stats taken from shift specified\n";
	}

else
	{
	if ($shift == 'TEST') 
		{
		$time_BEGIN = "09:45:00";  
		$time_END = "10:00:00";
		}
	if ($shift == 'AM') 
		{
		$time_BEGIN=$AM_shift_BEGIN;
		$time_END=$AM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
		if (strlen($time_END) < 6) {$time_END = "15:14:59";}
		}
	if ($shift == 'PM') 
		{
		$time_BEGIN=$PM_shift_BEGIN;
		$time_END=$PM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
		if (strlen($time_END) < 6) {$time_END = "23:15:00";}
		}
	if ($shift == 'ALL') 
		{
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
		}
	$query_date_BEGIN = "$query_date $time_BEGIN";   
	$query_date_END = "$end_date $time_END";

	if ($file_download < 1)
		{
		echo "Agent Time Detail                     $NOW_TIME\n";

		echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
		}
	else
		{
		$file_output .= "Agent Time Detail                     $NOW_TIME\n";
		$file_output .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
		}



	############################################################################
	##### BEGIN gathering information from the database section
	############################################################################

	### BEGIN gather user IDs and names for matching up later
	$stmt="select full_name,$userSQL from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user limit 100000;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {echo "$stmt\n";}
	$users_to_print = mysql_num_rows($rslt);
	$i=0;
	$graph_stats=array();
	$max_calls=1;
	$max_timeclock=1;
	$max_agenttime=1;
	$max_wait=1;
	$max_talk=1;
	$max_dispo=1;
	$max_pause=1;
	$max_dead=1;
	$max_customer=1;
	$GRAPH="";
	$GRAPH2="";
	if ($show_parks) {
		$GRAPH2.="";
	}
	$GRAPH2.="";
	$graph_header="
CALLS
TIME CLOCK
AGENT TIME
PARKS
PARKTIME
AVGPARK
PARKS/CALL
WAIT
WAIT %
TALK
TALKTIME%
DISPO
DISPOTIME%
PAUSE
PAUSETIME%
DEAD
DEADTIME%
CUSTOMER
";
	$CALLS_graph=$graph_header."";
	$TIMECLOCK_graph=$graph_header."";
	$AGENTTIME_graph=$graph_header."";
	$WAIT_graph=$graph_header."";
	$WAITPCT_graph=$graph_header."";
	$TALK_graph=$graph_header."";
	$TALKPCT_graph=$graph_header."";
	$DISPO_graph=$graph_header."";
	$DISPOPCT_graph=$graph_header."";
	$PAUSE_graph=$graph_header."";
	$PAUSEPCT_graph=$graph_header."";
	$DEAD_graph=$graph_header."";
	$DEADPCT_graph=$graph_header."";
	$CUSTOMER_graph=$graph_header."";
	$PARKS_graph=$graph_header."";
	$PARKTIME_graph=$graph_header."";
	$AVGPARK_graph=$graph_header."";
	$PARKSCALL_graph=$graph_header."";
	
	while ($i < $users_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$ULname[$i] =	$row[0];
		$ULuser[$i] =	$row[1];
		$i++;
		}
	### END gather user IDs and names for matching up later


	### BEGIN gather timeclock records per agent
	$stmt="select $userSQL,sum(login_sec) from vicidial_timeclock_log where event IN('LOGIN','START') and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' $TCuser_group_SQL group by user limit 10000000;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {echo "$stmt\n";}
	$punches_to_print = mysql_num_rows($rslt);
	$i=0;
	while ($i < $punches_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$TCuser[$i] =	$row[0];
		$TCtime[$i] =	$row[1];
		$i++;
		}
	### END gather timeclock records per agent


	### BEGIN gather pause code information by user IDs
	$sub_statuses='-';
	$sub_statusesTXT='';
	$sub_statusesHEAD='';
	$sub_statusesHTML='';
	$sub_statusesFILE='';
	$sub_statusesARY=$MT;
	$sub_status_count=0;
	$PCusers='-';
	$PCusersARY=$MT;
	$PCuser_namesARY=$MT;
	$user_count=0;

	if ($show_parks) {
		$park_HEADER=" PARKS    | PARK TIME  | AVG PARK   | PARKS/CALL |";
		$park_HEADER_DIV="+----------+------------+------------+------------";
		$park_HEADER_CSV=",PARKS,PARK TIME,AVG PARK,PARKS/CALL";
	}

	# Displays park info - need to run regardless so HTML view will populate
	$park_array=array();
	$park_stmt="select user, count(*), sum(parked_sec) From park_log where parked_time <= '$query_date_END' and parked_time >= '$query_date_BEGIN' $park_log_SQL group by user";
	if ($DB) {$ASCII_text.= "$park_stmt\n";}
	$park_rslt=mysql_query($park_stmt, $link);
	while ($park_row=mysql_fetch_row($park_rslt)) {
		$park_array[$park_row[0]][0]=$park_row[1];
		$park_array[$park_row[0]][1]=$park_row[2];
	}

	$stmt="select $userSQL,sum(pause_sec),sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
	$rslt=mysql_query($stmt, $link);
	
	if ($DB) {$ASCII_text.= "$stmt\n";}
	$subs_to_print = mysql_num_rows($rslt);
	$i=0; 
	while ($i < $subs_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$PCuser[$i] =		$row[0];
		$PCpause_sec[$i] =	$row[1];
		$sub_status[$i] =	$row[2];

		if (!preg_match("/\-$sub_status[$i]\-/i", $sub_statuses))
			{
			$sub_statusesTXT = sprintf("%10s", $sub_status[$i]);
			$sub_statusesHEAD .= "------------+";
			$sub_statusesHTML .= " $sub_statusesTXT |";
			$sub_statusesFILE .= ",$sub_status[$i]";
			$sub_statuses .= "$sub_status[$i]-";
			$sub_statusesARY[$sub_status_count] = $sub_status[$i];
			$sub_status_count++;

			$max_varname="max_".$sub_status[$i];
			$$max_varname=1;
			}
		if (!preg_match("/\-$PCuser[$i]\-/i", $PCusers))
			{
			$PCusers .= "$PCuser[$i]-";
			$PCusersARY[$user_count] = $PCuser[$i];
			$user_count++;
			}

		$i++;
		}
	### END gather pause code information by user IDs


	##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
	$stmt="select $userSQL,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$ASCII_text.= "$stmt\n";}
	$rows_to_print = mysql_num_rows($rslt);
	$i=0;
	$j=0;
	$k=0;
	$uc=0;
	while ($i < $rows_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$user =			$row[0];
		$wait =			$row[1];
		$talk =			$row[2];
		$dispo =		$row[3];
		$pause =		$row[4];
		$lead =			$row[5];
		$status =		$row[6];
		$dead =			$row[7];
		if ($wait > 65000) {$wait=0;}
		if ($talk > 65000) {$talk=0;}
		if ($dispo > 65000) {$dispo=0;}
		if ($pause > 65000) {$pause=0;}
		if ($dead > 65000) {$dead=0;}
		$customer =		($talk - $dead);
		if ($customer < 1)
			{$customer=0;}
		$TOTwait =	($TOTwait + $wait);
		$TOTtalk =	($TOTtalk + $talk);
		$TOTdispo =	($TOTdispo + $dispo);
		$TOTpause =	($TOTpause + $pause);
		$TOTdead =	($TOTdead + $dead);
		$TOTcustomer =	($TOTcustomer + $customer);
		$TOTALtime = ($TOTALtime + $pause + $dispo + $talk + $wait);
		if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$TOTcalls++;}
		
		$user_found=0;
		if ($uc < 1) 
			{
			$Suser[$uc] = $user;
			$uc++;
			}
		$m=0;
		while ( ($m < $uc) and ($m < 50000) )
			{
			if ($user == "$Suser[$m]")
				{
				$user_found++;

				$Swait[$m] =	($Swait[$m] + $wait);
				$Stalk[$m] =	($Stalk[$m] + $talk);
				$Sdispo[$m] =	($Sdispo[$m] + $dispo);
				$Spause[$m] =	($Spause[$m] + $pause);
				$Sdead[$m] =	($Sdead[$m] + $dead);
				$Scustomer[$m] =	($Scustomer[$m] + $customer);
				if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$Scalls[$m]++;}
				}
			$m++;
			}
		if ($user_found < 1)
			{
			$Scalls[$uc] =	0;
			$Suser[$uc] =	$user;
			$Swait[$uc] =	$wait;
			$Stalk[$uc] =	$talk;
			$Sdispo[$uc] =	$dispo;
			$Spause[$uc] =	$pause;
			$Sdead[$uc] =	$dead;
			$Scustomer[$uc] =	$customer;
			if ($lead > 0) {$Scalls[$uc]++;}
			$uc++;
			}

		$i++;
		}
	if ($DB) {echo "Done gathering $i records, analyzing...
\n";}
	##### END Gather all agent time records and parse through them in PHP to save on DB load

	############################################################################
	##### END gathering information from the database section
	############################################################################




	##### BEGIN print the output to screen or put into file output variable
	if ($file_download < 1)
		{
		$ASCII_text.="AGENT TIME BREAKDOWN:\n";
		$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		$ASCII_text.="| USER NAME       | ID       | CALLS    | TIME CLOCK | AGENT TIME |$park_HEADER WAIT       | WAIT %     | TALK       | TALK TIME %| DISPO      | DISPOTIME %| PAUSE      | PAUSETIME %| DEAD       | DEAD TIME %| CUSTOMER   |   |$sub_statusesHTML\n";
		$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";

		
		}
	else
		{
		$file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME$park_HEADER_CSV,WAIT,WAIT %,TALK,TALK TIME %,DISPO,DISPO TIME %,PAUSE,PAUSE TIME %,DEAD,DEAD TIME %,CUSTOMER$sub_statusesFILE\n";
		}
	##### END print the output to screen or put into file output variable





	############################################################################
	##### BEGIN formatting data for output section
	############################################################################

	##### BEGIN loop through each user formatting data for output
	$AUTOLOGOUTflag=0;
	$m=0;
	while ( ($m < $uc) and ($m < 50000) )
		{
		$SstatusesHTML='';
		$SstatusesFILE='';
		$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Sdispo[$m] + $Spause[$m]);
		$Swaitpct[$m]=(100*$Swait[$m]/$Stime[$m]);
		$Stalkpct[$m]=(100*$Stalk[$m]/$Stime[$m]);
		$Sdispopct[$m]=(100*$Sdispo[$m]/$Stime[$m]);
		$Spausepct[$m]=(100*$Spause[$m]/$Stime[$m]);
		$Sdeadpct[$m]=(100*$Sdead[$m]/$Stime[$m]);
		$RAWuser = $Suser[$m];
		$RAWcalls = $Scalls[$m];
		$RAWtimeSEC = $Stime[$m];

		if (trim($Scalls[$m])>$max_calls) {$max_calls=trim($Scalls[$m]);}
		if (trim($Stime[$m])>$max_agenttime) {$max_agenttime=trim($Stime[$m]);}
		if (trim($Swait[$m])>$max_wait) {$max_wait=trim($Swait[$m]);}
		if (trim($Stalk[$m])>$max_talk) {$max_talk=trim($Stalk[$m]);}
		if (trim($Sdispo[$m])>$max_dispo) {$max_dispo=trim($Sdispo[$m]);}
		if (trim($Spause[$m])>$max_pause) {$max_pause=trim($Spause[$m]);}
		if (trim($Sdead[$m])>$max_dead) {$max_dead=trim($Sdead[$m]);}
		if (trim($Scustomer[$m])>$max_customer) {$max_customer=trim($Scustomer[$m]);}
		if (trim($Swaitpct[$m])>$max_waitpct) {$max_waitpct=trim($Swaitpct[$m]);}
		if (trim($Stalkpct[$m])>$max_talkpct) {$max_talkpct=trim($Stalkpct[$m]);}
		if (trim($Sdispopct[$m])>$max_dispopct) {$max_dispopct=trim($Sdispopct[$m]);}
		if (trim($Spausepct[$m])>$max_pausepct) {$max_pausepct=trim($Spausepct[$m]);}
		if (trim($Sdeadpct[$m])>$max_deadpct) {$max_deadpct=trim($Sdeadpct[$m]);}
		$graph_stats[$m][1]=trim($Scalls[$m]);
		$graph_stats[$m][3]=trim($Stime[$m]);
		$graph_stats[$m][4]=trim($Swait[$m]);
		$graph_stats[$m][5]=trim($Stalk[$m]);
		$graph_stats[$m][6]=trim($Sdispo[$m]);
		$graph_stats[$m][7]=trim($Spause[$m]);
		$graph_stats[$m][8]=trim($Sdead[$m]);
		$graph_stats[$m][9]=trim($Scustomer[$m]);
		$graph_stats[$m][10]=trim(sprintf("%01.2f", $Stalkpct[$m]));
		$graph_stats[$m][11]=trim(sprintf("%01.2f", $Sdispopct[$m]));
		$graph_stats[$m][12]=trim(sprintf("%01.2f", $Spausepct[$m]));
		$graph_stats[$m][13]=trim(sprintf("%01.2f", $Sdeadpct[$m]));
		$graph_stats[$m][14]=trim(sprintf("%01.2f", $Swaitpct[$m]));

		$Swaitpct[$m]=	sprintf("%01.2f", $Swaitpct[$m]);
		$Stalkpct[$m]=	sprintf("%01.2f", $Stalkpct[$m]);
		$Sdispopct[$m]=	sprintf("%01.2f", $Sdispopct[$m]);
		$Spausepct[$m]=	sprintf("%01.2f", $Spausepct[$m]);
		$Sdeadpct[$m]=	sprintf("%01.2f", $Sdeadpct[$m]);
		$Swait[$m]=		sec_convert($Swait[$m],$TIME_agenttimedetail);
		$Stalk[$m]=		sec_convert($Stalk[$m],$TIME_agenttimedetail);
		$Sdispo[$m]=	sec_convert($Sdispo[$m],$TIME_agenttimedetail);
		$Spause[$m]=	sec_convert($Spause[$m],$TIME_agenttimedetail);
		$Sdead[$m]=	sec_convert($Sdead[$m],$TIME_agenttimedetail);
		$Scustomer[$m]=	sec_convert($Scustomer[$m],$TIME_agenttimedetail);
		$Stime[$m]=		sec_convert($Stime[$m],$TIME_agenttimedetail);

		$RAWtime = $Stime[$m];
		$RAWwait = $Swait[$m];
		$RAWtalk = $Stalk[$m];
		$RAWdispo = $Sdispo[$m];
		$RAWpause = $Spause[$m];
		$RAWdead = $Sdead[$m];
		$RAWcustomer = $Scustomer[$m];
		$RAWwaitpct = $Swaitpct[$m];
		$RAWtalkpct = $Stalkpct[$m];
		$RAWdispopct = $Sdispopct[$m];
		$RAWpausepct = $Spausepct[$m];
		$RAWdeadpct = $Sdeadpct[$m];

		$n=0;
		$user_name_found=0;
		while ($n < $users_to_print)
			{
			if ($Suser[$m] == "$ULuser[$n]")
				{
				$user_name_found++;
				$RAWname = $ULname[$n];
				$Sname[$m] = $ULname[$n];
				}
			$n++;
			}
		if ($user_name_found < 1)
			{
			$RAWname =		"NOT IN SYSTEM";
			$Sname[$m] =	$RAWname;
			}

		$n=0;
		$punches_found=0;
		while ($n < $punches_to_print)
			{
			if ($Suser[$m] == "$TCuser[$n]")
				{
				$punches_found++;
				$RAWtimeTCsec =		$TCtime[$n];
				$TOTtimeTC =		($TOTtimeTC + $TCtime[$n]);

				if (trim($RAWtimeTCsec)>$max_timeclock) {$max_timeclock=trim($RAWtimeTCsec);}
				$graph_stats[$m][2]=trim($RAWtimeTCsec);

				$StimeTC[$m]=		sec_convert($TCtime[$n],$TIME_agenttimedetail);
				$RAWtimeTC =		$StimeTC[$m];
				$StimeTC[$m] =		sprintf("%10s", $StimeTC[$m]);
				}
			$n++;
			}
		if ($punches_found < 1)
			{
			$RAWtimeTCsec =		"0";

			$graph_stats[$m][2]=0;
			
			$StimeTC[$m] =		"0:00"; 
			if ($TIME_agenttimedetail == 'HF')
				{$StimeTC[$m] =		"0:00:00";}
			$RAWtimeTC =		$StimeTC[$m];
			$StimeTC[$m] =		sprintf("%10s", $StimeTC[$m]);
			}

		### Check if the user had an AUTOLOGOUT timeclock event during the time period
		$TCuserAUTOLOGOUT = ' ';
		$stmt="select count(*) from vicidial_timeclock_log where event='AUTOLOGOUT' and user='$Suser[$m]' and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END';";
		$rslt=mysql_query($stmt, $link);
		if ($DB) {echo "$stmt\n";}
		$autologout_results = mysql_num_rows($rslt);
		if ($autologout_results > 0)
			{
			$row=mysql_fetch_row($rslt);
			if ($row[0] > 0)
				{
				$TCuserAUTOLOGOUT =	'*';
				$AUTOLOGOUTflag++;
				}
			}

		### BEGIN loop through each status ###
		$n=0;
		while ($n < $sub_status_count)
			{
			$Sstatus=$sub_statusesARY[$n];
			$SstatusTXT='';
			$varname=$Sstatus."_graph";
			$$varname=$graph_header."";
			$max_varname="max_".$Sstatus;
			### BEGIN loop through each stat line ###
			$i=0; $status_found=0;
			while ( ($i < $subs_to_print) and ($status_found < 1) )
				{
				if ( ($Suser[$m]=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
					{
					$USERcodePAUSE_MS =		sec_convert($PCpause_sec[$i],$TIME_agenttimedetail);
					if (strlen($USERcodePAUSE_MS)<1) {$USERcodePAUSE_MS='0';}
					$pfUSERcodePAUSE_MS =	sprintf("%10s", $USERcodePAUSE_MS);
					
					if ($PCpause_sec[$i]>$$max_varname) {$$max_varname=$PCpause_sec[$i];}
					$graph_stats_sub[$m][$n]=$PCpause_sec[$i];					

					$SstatusTXT = sprintf("%10s", $pfUSERcodePAUSE_MS);
					$SstatusesHTML .= " $SstatusTXT |";
					$SstatusesFILE .= ",$USERcodePAUSE_MS";
					$status_found++;
					}
				$i++;
				}
			if ($status_found < 1)
				{
				if ($TIME_agenttimedetail == 'HF')
					{
					$SstatusesHTML .= "    0:00:00 |";
					$SstatusesFILE .= ",0:00:00";
					}
				else
					{
					$SstatusesHTML .= "       0:00 |";
					$SstatusesFILE .= ",0:00";
					}
				}
			### END loop through each stat line ###
			$n++;
			}
		### END loop through each status ###


		$Swaitpct[$m]=		sprintf("%9s", $Swaitpct[$m])."%";
		$Stalkpct[$m]=		sprintf("%9s", $Stalkpct[$m])."%";
		$Sdispopct[$m]=		sprintf("%9s", $Sdispopct[$m])."%";
		$Spausepct[$m]=		sprintf("%9s", $Spausepct[$m])."%";
		$Sdeadpct[$m]=		sprintf("%9s", $Sdeadpct[$m])."%";
		$Swait[$m]=		sprintf("%10s", $Swait[$m]); 
		$Stalk[$m]=		sprintf("%10s", $Stalk[$m]); 
		$Sdispo[$m]=	sprintf("%10s", $Sdispo[$m]); 
		$Spause[$m]=	sprintf("%10s", $Spause[$m]); 
		$Sdead[$m]=		sprintf("%10s", $Sdead[$m]); 
		$Scustomer[$m]=		sprintf("%10s", $Scustomer[$m]);
		$Scalls[$m]=	sprintf("%8s", $Scalls[$m]); 
		$Stime[$m]=		sprintf("%10s", $Stime[$m]); 

		# PARK INFO
		if ($show_parks) {
			$user_holds=$park_array[$Suser[$m]][0]+0;
			$total_hold_time=$park_array[$Suser[$m]][1]+0;
			$TOTuser_holds+=$park_array[$Suser[$m]][0];
			$TOTtotal_hold_time+=$park_array[$Suser[$m]][1];

			$avg_hold_time=round($total_hold_time/$user_holds);
			$user_hpc=sprintf("%.2f", ($user_holds/$Scalls[$m]));

			$total_hold_time=sec_convert($total_hold_time,$TIME_agenttimedetail);
			$avg_hold_time=sec_convert($avg_hold_time,$TIME_agenttimedetail);

			$user_holds=	sprintf("%8s", $user_holds); 
			$total_hold_time=	sprintf("%10s", $total_hold_time); 
			$avg_hold_time=	sprintf("%10s", $avg_hold_time); 
			$user_hpc=	sprintf("%10s", $user_hpc); 
			$park_AGENT_INFO=" $user_holds | $total_hold_time | $avg_hold_time | $user_hpc |";
			$park_AGENT_INFO_CSV="$user_holds,$total_hold_time,$avg_hold_time,$user_hpc,";
		}

		if (trim($user_holds)>$max_user_holds) {$max_user_holds=trim($user_holds);}
		if (trim($park_array[$Suser[$m]][1]+0)>$max_total_hold_time) {$max_total_hold_time=trim($park_array[$Suser[$m]][1]+0);}
		if (trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));}
		if (trim($user_hpc)>$max_user_hpc) {$max_user_hpc=trim($user_hpc);}
		$graph_stats[$m][15]=trim($user_holds);
		$graph_stats[$m][16]=trim($park_array[$Suser[$m]][1]+0);
		$graph_stats[$m][17]=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));
		$graph_stats[$m][18]=trim($user_hpc);


		if ($non_latin < 1)
			{
			$Sname[$m]=	sprintf("%-15s", $Sname[$m]); 
			while(strlen($Sname[$m])>15) {$Sname[$m] = substr("$Sname[$m]", 0, -1);}
			$Suser[$m] =		sprintf("%-8s", $Suser[$m]);
			while(strlen($Suser[$m])>8) {$Suser[$m] = substr("$Suser[$m]", 0, -1);}
			}
		else
			{	
			$Sname[$m]=	sprintf("%-45s", $Sname[$m]); 
			while(mb_strlen($Sname[$m],'utf-8')>15) {$Sname[$m] = mb_substr("$Sname[$m]", 0, -1,'utf-8');}
			$Suser[$m] =	sprintf("%-24s", $Suser[$m]);
			while(mb_strlen($Suser[$m],'utf-8')>8) {$Suser[$m] = mb_substr("$Suser[$m]", 0, -1,'utf-8');}
			}


		if ($file_download < 1)
			{
			$Toutput = "| $Sname[$m] | $Suser[$m] | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] |$park_AGENT_INFO $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] |   |$SstatusesHTML\n";
			$graph_stats[$m][0]=trim("$Suser[$m] - $Sname[$m]");
#CALLS    | TIME CLOCK | AGENT TIME | WAIT       | TALK       | DISPO      | PAUSE      | DEAD       | CUSTOMER   |   |      LOGIN |      TRAIN |     TOILET |     PRECAL |      BREAK |            |      LUNCH |     LAGGED
			}
		else
			{
			if (strlen($RAWtime)<1) {$RAWtime='0';}
			if (strlen($RAWwait)<1) {$RAWwait='0';}
			if (strlen($RAWwaitpct)<0) {$RAWwaitpct='0.0%';}
			if (strlen($RAWtalk)<1) {$RAWtalk='0';}
			if (strlen($RAWtalkpct)<0) {$RAWtalkpct='0.0%';}
			if (strlen($RAWdispo)<1) {$RAWdispo='0';}
			if (strlen($RAWdispopct)<0) {$RAWdispopct='0.0%';}
			if (strlen($RAWpause)<1) {$RAWpause='0';}
			if (strlen($RAWpausepct)<0) {$RAWpausepct='0.0%';}
			if (strlen($RAWdead)<1) {$RAWdead='0';}
			if (strlen($RAWdeadpct)<0) {$RAWdeadpct='0.0%';}
			if (strlen($RAWcustomer)<1) {$RAWcustomer='0';}
			$user_holds=trim($user_holds); 
			$total_hold_time=trim($total_hold_time); 
			$avg_hold_time=trim($avg_hold_time); 
			$user_hpc=trim($user_hpc); 

			$fileToutput = "$RAWname,$RAWuser,$RAWcalls,$RAWtimeTC,$RAWtime,$park_AGENT_INFO_CSV$RAWwait,$RAWwaitpct %,$RAWtalk,$RAWtalkpct %,$RAWdispo,$RAWdispopct %,$RAWpause,$RAWpausepct %,$RAWdead,$RAWdeadpct %,$RAWcustomer$SstatusesFILE\n";
			}

		$TOPsorted_output[$m] = $Toutput;
		$TOPsorted_outputFILE[$m] = $fileToutput;

		if ($stage == 'NAME')
			{
			$TOPsort[$m] =	'' . sprintf("%020s", $RAWname) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWcalls;
			}
		if ($stage == 'ID')
			{
			$TOPsort[$m] =	'' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWcalls;
			}
		if ($stage == 'LEADS')
			{
			$TOPsort[$m] =	'' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWcalls;
			}
		if ($stage == 'TIME')
			{
			$TOPsort[$m] =	'' . sprintf("%010s", $RAWtimeSEC) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWtimeSEC;
			}
		if ($stage == 'TCLOCK')
			{
			$TOPsort[$m] =	'' . sprintf("%010s", $RAWtimeTCsec) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
			$TOPsortTALLY[$m]=$RAWtimeTCsec;
			}
		if (!preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage))
			if ($file_download < 1)
				{$ASCII_text.="$Toutput";}
			else
				{$file_output .= "$fileToutput";}

		if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}

#		echo "$Suser[$m]|$Sname[$m]|$Swait[$m]|$Stalk[$m]|$Sdispo[$m]|$Spause[$m]|$Scalls[$m]\n";
		$m++;
		}
	##### END loop through each user formatting data for output


	$TOT_AGENTS = $m;
	$hTOT_AGENTS = sprintf("%4s", $TOT_AGENTS);
	$k=$m;

	if ($DB) {echo "Done analyzing...   $TOTwait|$TOTtalk|$TOTdispo|$TOTpause|$TOTdead|$TOTcustomer|$TOTALtime|$TOTcalls|$uc|
\n";}


	### BEGIN sort through output to display properly ###
	if ( ($TOT_AGENTS > 0) and (preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage)) )
		{
		if (preg_match('/ID/',$stage))
			{sort($TOPsort, SORT_NUMERIC);}
		if (preg_match('/TIME|LEADS|TCLOCK/',$stage))
			{rsort($TOPsort, SORT_NUMERIC);}
		if (preg_match('/NAME/',$stage))
			{rsort($TOPsort, SORT_STRING);}

		$m=0;
		while ($m < $k)
			{
			$sort_split = explode("-----",$TOPsort[$m]);
			$i = $sort_split[1];
			$sort_order[$m] = "$i";
			if ($file_download < 1)
				{$ASCII_text.="$TOPsorted_output[$i]";}
			else
				{$file_output .= "$TOPsorted_outputFILE[$i]";}
			$m++;
			}
		}
	### END sort through output to display properly ###

	############################################################################
	##### END formatting data for output section
	############################################################################




	############################################################################
	##### BEGIN last line totals output section
	############################################################################
	$SUMstatusesHTML='';
	$SUMstatusesFILE='';
	$TOTtotPAUSE=0;
	$n=0;
	while ($n < $sub_status_count)
		{
		$Scalls=0;
		$Sstatus=$sub_statusesARY[$n];
		$SUMstatusTXT='';
		$total_var=$Sstatus."_total";
		### BEGIN loop through each stat line ###
		$i=0; $status_found=0;
		while ($i < $subs_to_print)
			{
			if ($Sstatus=="$sub_status[$i]")
				{
				$Scalls =		($Scalls + $PCpause_sec[$i]);
				$status_found++;
				}
			$i++;
			}
		### END loop through each stat line ###
		if ($status_found < 1)
			{
			$SUMstatusesHTML .= "          0 |";
			$$total_var="0";
			}
		else
			{
			$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);

			$USERsumstatPAUSE_MS =		sec_convert($Scalls,$TIME_agenttimedetail);
			$pfUSERsumstatPAUSE_MS =	sprintf("%11s", $USERsumstatPAUSE_MS);
			$$total_var="$pfUSERsumstatPAUSE_MS";

			$SUMstatusTXT = sprintf("%10s", $pfUSERsumstatPAUSE_MS);
			$SUMstatusesHTML .= "$SUMstatusTXT |";
			$SUMstatusesFILE .= ",$USERsumstatPAUSE_MS";
			}
		$n++;
		}
	### END loop through each status ###

	### call function to calculate and print dialable leads
	$TOTwaitpct=sprintf("%01.2f", (100*$TOTwait/$TOTALtime));
	$TOTtalkpct=sprintf("%01.2f", (100*$TOTtalk/$TOTALtime));
	$TOTdispopct=sprintf("%01.2f", (100*$TOTdispo/$TOTALtime));
	$TOTpausepct=sprintf("%01.2f", (100*$TOTpause/$TOTALtime));
	$TOTdeadpct=sprintf("%01.2f", (100*$TOTdead/$TOTALtime));
	$TOTwait = sec_convert($TOTwait,$TIME_agenttimedetail);
	$TOTtalk = sec_convert($TOTtalk,$TIME_agenttimedetail);
	$TOTdispo = sec_convert($TOTdispo,$TIME_agenttimedetail);
	$TOTpause = sec_convert($TOTpause,$TIME_agenttimedetail);
	$TOTdead = sec_convert($TOTdead,$TIME_agenttimedetail);
	$TOTcustomer = sec_convert($TOTcustomer,$TIME_agenttimedetail);
	$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
	$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);

	if ($show_parks) {
		$TOTavg_hold_time=round($TOTtotal_hold_time/$TOTuser_holds);
		$TOTuser_hpc=sprintf("%.2f", ($TOTuser_holds/$TOTcalls));
		$TOTtotal_hold_time=sec_convert($TOTtotal_hold_time,$TIME_agenttimedetail);
		$TOTavg_hold_time=sec_convert($TOTavg_hold_time,$TIME_agenttimedetail);
		$hTOTuser_holds=	sprintf("%8s", $TOTuser_holds); 
		$hTOTtotal_hold_time=	sprintf("%10s", $TOTtotal_hold_time); 
		$hTOTavg_hold_time=	sprintf("%10s", $TOTavg_hold_time); 
		$hTOTuser_hpc=	sprintf("%10s", $TOTuser_hpc); 
		$park_TOTALS=" $hTOTuser_holds | $hTOTtotal_hold_time | $hTOTavg_hold_time | $hTOTuser_hpc |";
		$park_TOTALS_CSV="$TOTuser_holds,$TOTtotal_hold_time,$TOTavg_hold_time,$TOTuser_hpc,";
	}

	$hTOTwaitpct =	sprintf("%10s", $TOTwaitpct)."%";
	$hTOTtalkpct =	sprintf("%10s", $TOTtalkpct)."%";
	$hTOTdispopct =	sprintf("%10s", $TOTdispopct)."%";
	$hTOTpausepct =	sprintf("%10s", $TOTpausepct)."%";
	$hTOTdeadpct =	sprintf("%10s", $TOTdeadpct)."%";
	$hTOTcalls = sprintf("%8s", $TOTcalls);
	$hTOTwait =	sprintf("%11s", $TOTwait);
	$hTOTtalk =	sprintf("%11s", $TOTtalk);
	$hTOTdispo =	sprintf("%11s", $TOTdispo);
	$hTOTpause =	sprintf("%11s", $TOTpause);
	$hTOTdead =	sprintf("%11s", $TOTdead);
	$hTOTcustomer =	sprintf("%11s", $TOTcustomer);
	$hTOTALtime = sprintf("%11s", $TOTALtime);
	$hTOTtimeTC = sprintf("%11s", $TOTtimeTC);
	###### END LAST LINE TOTALS FORMATTING ##########


 
	if ($file_download < 1)
		{
		$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		$ASCII_text.="|  TOTALS        AGENTS:$hTOT_AGENTS | $hTOTcalls |$hTOTtimeTC |$hTOTALtime |$park_TOTALS$hTOTwait |$hTOTwaitpct |$hTOTtalk |$hTOTtalkpct |$hTOTdispo |$hTOTdispopct |$hTOTpause |$hTOTpausepct |$hTOTdead |$hTOTdeadpct |$hTOTcustomer |   |$SUMstatusesHTML\n";
		$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+   +$sub_statusesHEAD\n";
		if ($AUTOLOGOUTflag > 0)
			{echo "     * denotes AUTOLOGOUT from timeclock\n";}
		$ASCII_text.="\n\n";

		for ($e=0; $e$SstatusTXT";
		}

		for ($d=0; $d";
			$TIMECLOCK_graph.="  ";
			$AGENTTIME_graph.="  ";
			$WAIT_graph.="  ";
			$TALK_graph.="  ";
			$DISPO_graph.="  ";
			$PAUSE_graph.="  ";
			$DEAD_graph.="  ";
			$CUSTOMER_graph.="  ";
			$TALKPCT_graph.="  ";
			$DISPOPCT_graph.="  ";
			$PAUSEPCT_graph.="  ";
			$DEADPCT_graph.="  ";
			$WAITPCT_graph.="  ";
			$PARKS_graph.="  ";
			$PARKTIME_graph.="  ";
			$AVGPARK_graph.="  ";
			$PARKSCALL_graph.="  ";

			for ($e=0; $e\n";
			
				$$varname.="  ";
			}
		}
		$CALLS_graph.="
AGENT TIME BREAKDOWN
STATUS
CALLS 
TIME CLOCK
AGENT TIME
WAIT
WAIT %
TALK
TALK TIME %
DISPO
DISPO TIME %
PAUSE
PAUSE TIME %
DEAD
DEAD TIME %
CUSTOMER
PARKS
PARKTIME
AVGPARK
PARKSCALL
$Sstatus
".$graph_stats[$d][1]."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][2], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][3], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][4], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][5], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][6], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][7], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][8], 'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][9], 'HF')."
".$graph_stats[$d][0]."
".$graph_stats[$d][10]." %
".$graph_stats[$d][0]."
".$graph_stats[$d][11]." %
".$graph_stats[$d][0]."
".$graph_stats[$d][12]." %
".$graph_stats[$d][0]."
".$graph_stats[$d][13]." %
".$graph_stats[$d][0]."
".$graph_stats[$d][14]." %
".$graph_stats[$d][0]."
".$graph_stats[$d][15]."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][16],'HF')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][17],'HF')."
".$graph_stats[$d][0]."
".$graph_stats[$d][18]."
".$graph_stats[$d][0]."
".sec_convert($graph_stats_sub[$d][$e], 'HF')."
TOTAL:
".trim($hTOTcalls)."";
		$TIMECLOCK_graph.="TOTAL:".trim($hTOTtimeTC)."";
		$AGENTTIME_graph.="TOTAL:".trim($hTOTALtime)."";
		$WAIT_graph.="TOTAL:".trim($hTOTwait)."";
		$TALK_graph.="TOTAL:".trim($hTOTtalk)."";
		$DISPO_graph.="TOTAL:".trim($hTOTdispo)."";
		$PAUSE_graph.="TOTAL:".trim($hTOTpause)."";
		$DEAD_graph.="TOTAL:".trim($hTOTdead)."";
		$CUSTOMER_graph.="TOTAL:".trim($hTOTcustomer)."";
		$WAITPCT_graph.="AVERAGE:".trim($hTOTwaitpct)."";
		$TALKPCT_graph.="AVERAGE:".trim($hTOTtalkpct)."";
		$DISPOPCT_graph.="AVERAGE:".trim($hTOTdispopct)."";
		$PAUSEPCT_graph.="AVERAGE:".trim($hTOTpausepct)."";
		$DEADPCT_graph.="AVERAGE:".trim($hTOTdeadpct)."";
		$PARKS_graph.="TOTAL:".trim($hTOTuser_holds)."";
		$PARKTIME_graph.="TOTAL:".trim($hTOTtotal_hold_time)."";
		$AVGPARK_graph.="AVERAGE:".trim($hTOTavg_hold_time)."";
		$PARKSCALL_graph.="AVERAGE:".trim($hTOTuser_hpc)."";

		for ($e=0; $e";
#			$JS_text.="var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
		}
		$JS_onload.="\tDrawGraph('CALLS', '1');\n"; 
		$JS_text.="function DrawGraph(graph, th_id) {\n";
		$JS_text.="	var CALLS_graph=\"$CALLS_graph\";\n";
		$JS_text.="	var TIMECLOCK_graph=\"$TIMECLOCK_graph\";\n";
		$JS_text.="	var AGENTTIME_graph=\"$AGENTTIME_graph\";\n";
		$JS_text.="	var WAIT_graph=\"$WAIT_graph\";\n";
		$JS_text.="	var TALK_graph=\"$TALK_graph\";\n";
		$JS_text.="	var DISPO_graph=\"$DISPO_graph\";\n";
		$JS_text.="	var PAUSE_graph=\"$PAUSE_graph\";\n";
		$JS_text.="	var DEAD_graph=\"$DEAD_graph\";\n";
		$JS_text.="	var CUSTOMER_graph=\"$CUSTOMER_graph\";\n";
		$JS_text.="	var WAITPCT_graph=\"$WAITPCT_graph\";\n";
		$JS_text.="	var TALKPCT_graph=\"$TALKPCT_graph\";\n";
		$JS_text.="	var DISPOPCT_graph=\"$DISPOPCT_graph\";\n";
		$JS_text.="	var PAUSEPCT_graph=\"$PAUSEPCT_graph\";\n";
		$JS_text.="	var DEADPCT_graph=\"$DEADPCT_graph\";\n";
		$JS_text.="	var PARKS_graph=\"$PARKS_graph\";\n";
		$JS_text.="	var PARKTIME_graph=\"$PARKTIME_graph\";\n";
		$JS_text.="	var AVGPARK_graph=\"$AVGPARK_graph\";\n";
		$JS_text.="	var PARKSCALL_graph=\"$PARKSCALL_graph\";\n";

		for ($e=0; $e
 


";
		
		# echo $GRAPH.$GRAPH2.$GRAPH3.$max;
		}
	else
		{
		$file_output .= "TOTALS,$TOT_AGENTS,$TOTcalls,$TOTtimeTC,$TOTALtime,$park_TOTALS_CSV$TOTwait,$TOTwaitpct %,$TOTtalk,$TOTtalkpct %,$TOTdispo,$TOTpause,$TOTdead,$TOTcustomer$SUMstatusesFILE\n";
		}
	}

	############################################################################
	##### END formatting data for output section
	############################################################################





if ($file_download > 0)
	{
	$FILE_TIME = date("Ymd-His");
	$CSVfilename = "AGENT_TIME$US$FILE_TIME.csv";

	// We'll be outputting a TXT file
	header('Content-type: application/octet-stream');

	// It will be called LIST_101_20090209-121212.txt
	header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
	header('Expires: 0');
	header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
	header('Pragma: public');
	ob_clean();
	flush();

	echo "$file_output";

	if ($db_source == 'S')
		{
		mysql_close($link);
		$use_slave_server=0;
		$db_source = 'M';
		require("dbconnect.php");
		}

	$endMS = microtime();
	$startMSary = explode(" ",$startMS);
	$endMSary = explode(" ",$endMS);
	$runS = ($endMSary[0] - $startMSary[0]);
	$runM = ($endMSary[1] - $startMSary[1]);
	$TOTALrun = ($runS + $runM);

	$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
	if ($DB) {echo "|$stmt|\n";}
	$rslt=mysql_query($stmt, $link);

	exit;
	}

$NWB = "   ";

############################################################################
##### BEGIN HTML form section
############################################################################
$JS_onload.="}\n";
$JS_text.=$JS_onload;
$JS_text.="\n";

if ($report_display_type=="HTML")
	{
	echo $JS_text;
	echo $GRAPH.$GRAPH2.$GRAPH3.$max;
	}
else
	{
	echo $ASCII_text;
	}

echo "
\n";
echo "
 Dates:
";
echo "\n";
echo "";

?>

 to 
";

?>

 Campaigns:
";
echo "\n";
if  (preg_match('/--ALL--/',$group_string))
	{echo "-- ALL CAMPAIGNS --\n";}
else
	{echo "-- ALL CAMPAIGNS --\n";}
$o=0;
while ($campaigns_to_print > $o)
{
	if (preg_match("/$groups[$o]\|/i",$group_string)) {echo "$groups[$o]\n";}
	  else {echo "$groups[$o]\n";}
	$o++;
}
echo "\n";
echo "
User Groups:
";
echo "\n";

if  (preg_match('/\-\-ALL\-\-/',$user_group_string))
	{echo "-- ALL USER GROUPS --\n";}
else
	{echo "-- ALL USER GROUPS --\n";}
$o=0;
while ($user_groups_to_print > $o)
	{
	if  (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {echo "$user_groups[$o]\n";}
	  else {echo "$user_groups[$o]\n";}
	$o++;
	}
echo "\n";
echo "
Shift:
";
echo "\n";
echo "$shift\n";
echo "--\n";
echo "AM\n";
echo "PM\n";
echo "ALL\n";
echo "
\n";
echo "Show parks-holds
";
echo "Display as:
";
echo "";
if ($report_display_type) {echo "$report_display_type";}
echo "TEXTHTML\n

";
echo "$NWB#agent_time_detail$NWE\n";
echo "
         ";

echo "          \n";
echo " DOWNLOAD | \n";
echo " REPORTS \n";
echo "\n";
echo "
";

echo "
\n\n
$db_source";
############################################################################
##### END HTML form section
############################################################################


$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "$RUNtime\n";


##### BEGIN horizontal yellow transparent bar graph overlay on top of agent stats
echo "\n";
echo "\n";
echo "
\n\n\n\n\n\n\n\n";

if ($stage == 'NAME') {$k=0;}
$m=0;
while ($m < $k)
	{
	$sort_split = explode("-----",$TOPsort[$m]);
	$i = $sort_split[1];
	$sort_order[$m] = "$i";

	if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
		{echo "                              \n";}
	else
		{
		echo "                              ";
		$TOPsortPLOT = ( ($TOPsortTALLY[$i] / $TOPsortMAX) * 110 );
		$h=0;
		while ($h <= $TOPsortPLOT)
			{
			echo " ";
			$h++;
			}
		echo "\n";
		}
	$m++;
	}

echo "\n";
##### END horizontal yellow transparent bar graph overlay on top of agent stats

if ($db_source == 'S')
	{
	mysql_close($link);
	$use_slave_server=0;
	$db_source = 'M';
	require("dbconnect.php");
	}

$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);

$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);

?>