#!/usr/bin/perl # # agi-VDADcloser_PHONE.agi version 0.4 *DBI-version* # # runs when a call comes in from a VICIDIAL fronter from a foreign location. This script will # send the calls out to the closers that are logged in. Customer data is not supplied aside from phone number, # because the data resides on the foreign system. It is recommended that the WEB FORM page used for this would # lookup the customer info from the foreign server as an alternate to doing the lookup in this script # # if there are no available agents, then it will check every second until an agent becomes available, # if at the end of 360 seconds(default) it has not found an agent it will hangup the call and mark it as dropped or # if voicemail is defined, the call will go to voicemail # # You need to put lines similar to those below in your extensions.conf file: # # ;inbound VICIDIAL calls: #exten => _90009.,1,Answer ; Answer the line #exten => _90009.,2,AGI(agi-VDADcloser_PHONE.agi,${EXTEN}-----START) # # #AGI Environment Dump: # -- accountcode = # -- callerid = unknown # -- channel = Zap/26-1 # -- context = default # -- dnid = 90009*CL_MWCOF_L**2470995**7275551212*12345* # -- enhanced = 0.0 # -- extension = 90009*CL_MWCOF_L**2470995**7275551212*12345* # -- language = en # -- priority = 4 # -- rdnis = unknown # -- request = agi-VDADcloser_PHONE.agi # -- type = Zap # -- uniqueid = 1110912481.2331 #AGI Environment Dump: |1110912481.2331|Zap/26-1|90009*CL_MWCOF_L**2470995**7275551212*12345*|Zap|J0315134801002470995| # # Copyright (C) 2006 Matt Florell LICENSE: GPLv2 # # changes: # 60504-1243 - Added drop second/message/exten options from inbound_group # 60811-1100 - Changed to DBI # $V = 1; # set to 1 for verbose mode $M = 1; # set to 1 for 2 line messages mode $DROP_TIME = 360; ### number of seconds to wait until you drop a waiting call ### Make sure this file is in a path or put the absolute path to it require("/home/cron/AST_SERVER_conf.pl"); # local configuration file use DBI; use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Asterisk::AGI; $AGI = new Asterisk::AGI; ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$Fhour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $start_time=$now_date; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $SQLdateBEGIN = $SQLdate; $BDtarget = ($secX - 5); ($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); $Byear = ($Byear + 1900); $Bmon++; if ($Bmon < 10) {$Bmon = "0$Bmon";} if ($Bmday < 10) {$Bmday = "0$Bmday";} if ($Bhour < 10) {$Bhour = "0$Bhour";} if ($Bmin < 10) {$Bmin = "0$Bmin";} if ($Bsec < 10) {$Bsec = "0$Bsec";} $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; ### begin parsing run-time options ### if (length($ARGV[0])>1) { if ($V) {print STDERR "Perl Environment Dump:\n";} $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; if ($V) {print STDERR "$i|$ARGV[$i]|\n";} $i++; } if ($args =~ /--help/i) { print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; } else { if ($args =~ /-V/i) { $V=1; } if ($args =~ /-debug/i) { $DG=1; } if ($args =~ /-dbAVS/i) { $DGA=1; } if ($args =~ /-q/i) { $q=1; $Q=1; } if ($args =~ /-t/i) { $TEST=1; $T=1; } } } else { if ($V) {print "no command line options set\n";} } $|=1; while() { chomp; last unless length($_); if ($V) { if (/^agi_(\w+)\:\s+(.*)$/) { $AGI{$1} = $2; } } if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} if (/^agi_type\:\s+(.*)$/) {$type = $1;} if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} ### allow for internal PRI transfer data string "90009*CL_uk3survy_*8301*10000123*universal***" ### 90009*CL_MWCOF_L**2470995**7275551212*12345* if ($extension =~ /^900\d\d\*|^8900\d\d\*/) { @EXT_vars = split(/\*/, $extension); $referring_extension = $EXT_vars[0]; # initial extension sent $channel_group = $EXT_vars[1]; # name of the parked group $inbound_number = $EXT_vars[2]; # extension to send call to after parsing $parked_by = $EXT_vars[3]; # leadID $park_extension = $EXT_vars[4]; # filename of the on-hold music file $cust_phone = $EXT_vars[5]; # customer phone number $ref_agent = $EXT_vars[6]; # referral agent ID # $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);} # # JmmddhhmmssLLLLLLLLL # $JqueryCID = "J$CIDdate$PADlead_id"; # $callerid = $JqueryCID; # ### set the callerid to the filename of the audio for on-hold # print "SET CALLERID $JqueryCID\n"; # checkresult($result); # print STDERR "callerID changed: $JqueryCID\n"; } } if ($V) { if ($V) {print STDERR "AGI Environment Dump:\n";} foreach $i (sort keys %AGI) { if ($V) {print STDERR " -- $i = $AGI{$i}\n";} } } $VDADcampaign=''; $VDADphone=''; $VDADphone_code=''; if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";} $CIDlead_id = $callerid; $CIDlead_id = substr($CIDlead_id, 11, 9); $CIDlead_id = ($CIDlead_id + 0); if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel\n";} if ($M) {print STDERR "+++++ VDCL START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date\n";} if ($channel =~ /Local/i) { if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";} exit; } if (!$list_id) {$list_id = '999';} if (!$phone_code) {$phone_code = '1';} if (!$VLcomments) {$VLcomments = '';} if (!$DB_port) {$DB_port='3306';} my $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $cbc=0; $stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $DBvoicemail_dump_exten = "$aryA[0]"; $DBext_context = "$aryA[1]"; $DBanswer_transfer_agent = "$aryA[2]"; $DBSERVER_GMT = "$aryA[3]"; $DBasterisk_version = "$aryA[4]"; $DBmax_vicidial_trunks = "$aryA[5]"; if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} if ($DBext_context) {$ext_context = $DBext_context;} if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} $cbc++; } $sthA->finish(); ### insert a record into the vicidial_list table $stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$ref_agent','$parked_by','VDCL','$list_id','Y','$phone_code','$cust_phone','$channel_group','1','-5.00','$VLcomments');"; $affected_rows = $dbhA->do($stmtA); $cbc=0; $stmtA = "select LAST_INSERT_ID() LIMIT 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $insert_lead_id = "$aryA[0]"; $cbc++; } $sthA->finish(); $new_lead_id = $insert_lead_id; $CIDlead_id = $new_lead_id; if($M){print STDERR "\n|$stmtA|$new_lead_id|\n";} $PADlead_id = sprintf("%09s", $new_lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);} # YmmddhhmmssLLLLLLLLL $YqueryCID = "Y$CIDdate$PADlead_id"; $callerid = $YqueryCID; ### set the callerid print "SET CALLERID $YqueryCID\n"; checkresult($result); print STDERR "callerID changed: $YqueryCID\n"; $VDADcampaign = "$channel_group"; $VDADphone = "$cust_phone"; $VDADphone_code = "$phone_code"; $VDADlead_id = "$new_lead_id"; $VDADfronter = "$ref_agent"; ### Grab inbound_group values from the database $cbc=0; $stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $DBdrop_call_seconds = "$aryA[0]"; $DBdrop_message = "$aryA[1]"; $DBdrop_exten = "$aryA[2]"; if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} if ($DBdrop_message) {$drop_message = $DBdrop_message;} if ($DBdrop_exten) {$drop_exten = $DBdrop_exten;} $cbc++; } $sthA->finish(); ### insert a LIVE record to the vicidial_auto_calls table $stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$CIDlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$SQLdate','IN')"; $affected_rows = $dbhA->do($stmtA); $stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDCL','N')"; if($M){print STDERR "\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDCL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} $stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$CIDlead_id','$VDADcampaign','$SQLdate','$VDADphone_code','$VDADphone','$VDADfronter','VDXL')"; if($M){print STDERR "\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDXL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} $drop_timer=0; $drop_seconds=0; $hold_message_counter=25; $hold_tone_counter=0; while ($drop_timer <= $DROP_TIME) { $channel_status = $AGI->channel_status("$channel"); if ($channel_status < 1) { print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n"; ### sleep for 99 hundredths of a second usleep(1*990*1000); $channel_status_DC = $AGI->channel_status("$channel"); if ($channel_status_DC < 1) { print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n"; if ($drop_timer < 360) {$drop_seconds = $drop_timer;} $drop_timer = ($drop_timer + 360); } } $cbc=0; $stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_countCUSTDATA=0; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $CAMP_callorder = "$aryA[0]"; $cbc++; } $sthA->finish(); $agent_call_order='order by last_call_finish'; if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} $rec_countWAIT=0; $cbc=0; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; if($M){print STDERR "\n\n|$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $rec_countWAIT = "$aryA[0]"; $cbc++; } $sthA->finish(); if ($rec_countWAIT < 1) { $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $VDADcampaign %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";} if ($affected_rows > 0) { $cbc=0; $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; if($M){print STDERR "\n\n|$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_countCUSTDATA=0; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $VDADconf_exten = "$aryA[0]"; $VDADuser = "$aryA[1]"; $VDADextension = "$aryA[2]"; $cbc++; } $sthA->finish(); $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$CIDlead_id' order by call_date desc limit 1;"; if($M){print STDERR "\n\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$CIDlead_id|$VDADuser\n";} $dbhA->disconnect(); print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n"; print "SET CONTEXT $ext_context\n"; checkresult($result); print "SET EXTENSION $VDADconf_exten\n"; checkresult($result); print "SET PRIORITY 1\n"; checkresult($result); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$Fhour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; exit; } } else { print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; } ### sleep for 99 hundredths of a second usleep(1*990*1000); if ($hold_message_counter > 30) { $AGI->stream_file('generic_hold'); $hold_message_counter = 0; } else {$hold_message_counter++;} if ($hold_tone_counter > 3) { $AGI->stream_file('hold_tone'); $hold_tone_counter = 0; } else {$hold_tone_counter++;} $drop_timer++; } if ($drop_timer >= $DROP_TIME) { ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$Fhour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $VDADvoicemail_ext = ''; $DROPexten = ''; if ($drop_seconds < 1) { $drop_seconds = $DROP_TIME; if ($drop_message=='Y') { $DROPexten = "$drop_exten"; } else { $cbc=0; $stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;"; if($M){print STDERR "\n\n|$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_countCUSTDATA=0; while ($sthArows > $cbc) { $VDADvoicemail_ext = "$aryA[0]"; $VDADvoicemail_ext =~ s/\D//gi; $DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext"; $cbc++; } $sthA->finish(); } } ### use STDOUT to send call to proper DROP location $VHqueryCID = "VH$CIDdate$VDADconf_exten"; if (length($DROPexten)>0) { ### if DROP extension is defined then send the dropped call there instead of hangup print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n"; print "SET CONTEXT $ext_context\n"; checkresult($result); print "SET EXTENSION $DROPexten\n"; checkresult($result); print "SET PRIORITY 1\n"; checkresult($result); } else { ### insert a NEW record to the vicidial_manager table to be processed $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";} } $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;"; $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";} $stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$CIDlead_id' order by start_epoch desc limit 1;"; if($M){print STDERR "\n\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$CIDlead_id\n";} $stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$CIDlead_id';"; if($M){print STDERR "\n\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$CIDlead_id\n";} } $dbhA->disconnect(); exit; sub checkresult { my ($res) = @_; my $retval; $tests++; chomp $res; if ($res =~ /^200/) { $res =~ /result=(-?\d+)/; if (!length($1)) { # print STDERR "FAIL ($res)\n"; $fail++; } else { # print STDERR "PASS ($1)\n"; $pass++; } } else { # print STDERR "FAIL (unexpected result '$res')\n"; $fail++; } }