LICENSE: AGPLv2 # # This script is designed as an API(Application Programming Interface) to allow # other programs to interact with the VICIDIAL Agent screen # # required variables: # - $user # - $pass # - $agent_user # - $function - ('external_hangup','external_status','external_pause','external_dial','change_ingroups',...) # - $value # - $vendor_id # - $focus # - $preview # - $notes # - $phone_code # - $search # - $group_alias # - $dial_prefix # - $source - ('vtiger','webform','adminweb') # - $format - ('text','debug') # - $vtiger_callback - ('YES','NO') # - $blended - ('YES','NO') # - $ingroup_choices - (' TEST_IN SALESLINE -') # - $set_as_default - ('YES','NO') # - $alt_user # - $stage # - $status # - $close_window_link # - $language # - $alt_dial - ('','MAIN','ALT','ADDR3') # CHANGELOG: # 80703-2225 - First build of script # 90116-1229 - Added external_pause and external_dial functions # 90118-1051 - Added logging of API functions # 90128-0229 - Added vendor_id to dial function # 90303-0723 - Added group alias and dial prefix # 90407-1920 - Added vtiger_callback option for external_dial function # 90508-0727 - Changed to PHP long tags # 90522-0506 - Security fix # 91130-1307 - Added change_ingroups(Manager InGroup change feature) # 91211-1805 - Added st_login_log and st_get_agent_active_lead functions, added alt_user # 91228-1059 - Added update_fields function # 100315-2021 - Added ra_call_control function # 100318-0605 - Added close_window_link and language options # 100401-2357 - Added external_add_lead function (contributed by aouyar) # 100527-0926 - Added send_dtmf, transfer_conference and park_call functions # 100914-1538 - Fixed bug in change_ingroups function # 101123-1050 - Added manual dial queue features to external_dial function # 110224-1711 - Added compatibility with QM phone environment logging # 110409-0821 - Added run_time logging of API functions # 110430-0953 - Added option to external_dial by lead_id with alt_dial option # 110911-1555 - Added logout function # 111114-0037 - Added scheduled callback and qm-dispo-code fields to external_status function # 120301-1745 - Fixed ereg statements dashes # 120529-1551 - Fixed callback_datetime filter # 120731-1206 - Allow dot in vendor_id # 120809-2338 - Added recording and webserver functions # 120819-1758 - Added webphone_url and call_agent functions # 120913-2039 - Added group_alias to transfer_conference function # 121120-0855 - Added QM socket-send functionality # 121124-2354 - Added Other Campaign DNC option # 130328-0010 - Converted ereg to preg functions # 130603-2221 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes # 130705-1526 - Added optional encrypted passwords compatibility # 130802-1000 - Changed to PHP mysqli functions # 140107-2140 - Added webserver and url logging # 140126-0701 - Added pause_code function # 140214-1736 - Added preview_dial_action function # 140301-2046 - Added options to dial next number and search for lead phone number # 140403-1738 - Added option to append filename on recording start # 140428-1656 - Added pause_type logging to queue_log pause/unpause entries for ra_call_control function # $version = '2.8-40'; $build = '140428-1656'; $startMS = microtime(); require_once("dbconnect_mysqli.php"); require_once("functions.php"); $query_string = getenv("QUERY_STRING"); ### If you have globals turned off uncomment these lines if (isset($_GET["user"])) {$user=$_GET["user"];} elseif (isset($_POST["user"])) {$user=$_POST["user"];} if (isset($_GET["pass"])) {$pass=$_GET["pass"];} elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];} if (isset($_GET["agent_user"])) {$agent_user=$_GET["agent_user"];} elseif (isset($_POST["agent_user"])) {$agent_user=$_POST["agent_user"];} if (isset($_GET["function"])) {$function=$_GET["function"];} elseif (isset($_POST["function"])) {$function=$_POST["function"];} if (isset($_GET["value"])) {$value=$_GET["value"];} elseif (isset($_POST["value"])) {$value=$_POST["value"];} if (isset($_GET["vendor_id"])) {$vendor_id=$_GET["vendor_id"];} elseif (isset($_POST["vendor_id"])) {$vendor_id=$_POST["vendor_id"];} if (isset($_GET["focus"])) {$focus=$_GET["focus"];} elseif (isset($_POST["focus"])) {$focus=$_POST["focus"];} if (isset($_GET["preview"])) {$preview=$_GET["preview"];} elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];} if (isset($_GET["notes"])) {$notes=$_GET["notes"];} elseif (isset($_POST["notes"])) {$notes=$_POST["notes"];} if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];} elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];} if (isset($_GET["search"])) {$search=$_GET["search"];} elseif (isset($_POST["search"])) {$search=$_POST["search"];} if (isset($_GET["group_alias"])) {$group_alias=$_GET["group_alias"];} elseif (isset($_POST["group_alias"])) {$group_alias=$_POST["group_alias"];} if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];} elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];} if (isset($_GET["source"])) {$source=$_GET["source"];} elseif (isset($_POST["source"])) {$source=$_POST["source"];} if (isset($_GET["format"])) {$format=$_GET["format"];} elseif (isset($_POST["format"])) {$format=$_POST["format"];} if (isset($_GET["vtiger_callback"])) {$vtiger_callback=$_GET["vtiger_callback"];} elseif (isset($_POST["vtiger_callback"])) {$vtiger_callback=$_POST["vtiger_callback"];} if (isset($_GET["blended"])) {$blended=$_GET["blended"];} elseif (isset($_POST["blended"])) {$blended=$_POST["blended"];} if (isset($_GET["ingroup_choices"])) {$ingroup_choices=$_GET["ingroup_choices"];} elseif (isset($_POST["ingroup_choices"])) {$ingroup_choices=$_POST["ingroup_choices"];} if (isset($_GET["set_as_default"])) {$set_as_default=$_GET["set_as_default"];} elseif (isset($_POST["set_as_default"])) {$set_as_default=$_POST["set_as_default"];} if (isset($_GET["alt_user"])) {$alt_user=$_GET["alt_user"];} elseif (isset($_POST["alt_user"])) {$alt_user=$_POST["alt_user"];} if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];} elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];} if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];} elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];} if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];} elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];} if (isset($_GET["source_id"])) {$source_id=$_GET["source_id"];} elseif (isset($_POST["source_id"])) {$source_id=$_POST["source_id"];} if (isset($_GET["gmt_offset_now"])) {$gmt_offset_now=$_GET["gmt_offset_now"];} elseif (isset($_POST["gmt_offset_now"])) {$gmt_offset_now=$_POST["gmt_offset_now"];} if (isset($_GET["title"])) {$title=$_GET["title"];} elseif (isset($_POST["title"])) {$title=$_POST["title"];} if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];} elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];} if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];} elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];} if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];} elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];} if (isset($_GET["address1"])) {$address1=$_GET["address1"];} elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];} if (isset($_GET["address2"])) {$address2=$_GET["address2"];} elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];} if (isset($_GET["address3"])) {$address3=$_GET["address3"];} elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];} if (isset($_GET["city"])) {$city=$_GET["city"];} elseif (isset($_POST["city"])) {$city=$_POST["city"];} if (isset($_GET["state"])) {$state=$_GET["state"];} elseif (isset($_POST["state"])) {$state=$_POST["state"];} if (isset($_GET["province"])) {$province=$_GET["province"];} elseif (isset($_POST["province"])) {$province=$_POST["province"];} if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];} elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];} if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];} elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];} if (isset($_GET["gender"])) {$gender=$_GET["gender"];} elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];} if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];} elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];} if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];} elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];} if (isset($_GET["email"])) {$email=$_GET["email"];} elseif (isset($_POST["email"])) {$email=$_POST["email"];} if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];} elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];} if (isset($_GET["comments"])) {$comments=$_GET["comments"];} elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];} if (isset($_GET["rank"])) {$rank=$_GET["rank"];} elseif (isset($_POST["rank"])) {$rank=$_POST["rank"];} if (isset($_GET["owner"])) {$owner=$_GET["owner"];} elseif (isset($_POST["owner"])) {$owner=$_POST["owner"];} if (isset($_GET["stage"])) {$stage=$_GET["stage"];} elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];} if (isset($_GET["status"])) {$status=$_GET["status"];} elseif (isset($_POST["status"])) {$status=$_POST["status"];} if (isset($_GET["close_window_link"])) {$close_window_link=$_GET["close_window_link"];} elseif (isset($_POST["close_window_link"])) {$close_window_link=$_POST["close_window_link"];} if (isset($_GET["dnc_check"])) {$dnc_check=$_GET["dnc_check"];} elseif (isset($_POST["dnc_check"])) {$dnc_check=$_POST["dnc_check"];} if (isset($_GET["campaign_dnc_check"])) {$campaign_dnc_check=$_GET["campaign_dnc_check"];} elseif (isset($_POST["campaign_dnc_check"])) {$campaign_dnc_check=$_POST["campaign_dnc_check"];} if (isset($_GET["dial_override"])) {$dial_override=$_GET["dial_override"];} elseif (isset($_POST["dial_override"])) {$dial_override=$_POST["dial_override"];} if (isset($_GET["consultative"])) {$consultative=$_GET["consultative"];} elseif (isset($_POST["consultative"])) {$consultative=$_POST["consultative"];} if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];} elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} if (isset($_GET["callback_datetime"])) {$callback_datetime=$_GET["callback_datetime"];} elseif (isset($_POST["callback_datetime"])) {$callback_datetime=$_POST["callback_datetime"];} if (isset($_GET["callback_type"])) {$callback_type=$_GET["callback_type"];} elseif (isset($_POST["callback_type"])) {$callback_type=$_POST["callback_type"];} if (isset($_GET["callback_comments"])) {$callback_comments=$_GET["callback_comments"];} elseif (isset($_POST["callback_comments"])) {$callback_comments=$_POST["callback_comments"];} if (isset($_GET["qm_dispo_code"])) {$qm_dispo_code=$_GET["qm_dispo_code"];} elseif (isset($_POST["qm_dispo_code"])) {$qm_dispo_code=$_POST["qm_dispo_code"];} header ("Content-type: text/html; charset=utf-8"); header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1 header ("Pragma: no-cache"); // HTTP/1.0 ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; } ##### END SETTINGS LOOKUP ##### ########################################### $ingroup_choices = preg_replace("/\+/"," ",$ingroup_choices); $query_string = preg_replace("/'|\"|\\\\|;/","",$query_string); if ($non_latin < 1) { $user=preg_replace("/[^0-9a-zA-Z]/","",$user); $pass=preg_replace("/[^0-9a-zA-Z]/","",$pass); $agent_user=preg_replace("/[^0-9a-zA-Z]/","",$agent_user); $function = preg_replace("/[^-\_0-9a-zA-Z]/","",$function); $value = preg_replace("/[^-\_0-9a-zA-Z]/","",$value); $vendor_id = preg_replace("/[^-\.\_0-9a-zA-Z]/","",$vendor_id); $focus = preg_replace("/[^-\_0-9a-zA-Z]/","",$focus); $preview = preg_replace("/[^-\_0-9a-zA-Z]/","",$preview); $notes = preg_replace("/\+/"," ",$notes); $notes = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$notes); $phone_code = preg_replace("/[^0-9X]/","",$phone_code); $search = preg_replace("/[^-\_0-9a-zA-Z]/","",$search); $group_alias = preg_replace("/[^0-9a-zA-Z]/","",$group_alias); $dial_prefix = preg_replace("/[^0-9a-zA-Z]/","",$dial_prefix); $source = preg_replace("/[^0-9a-zA-Z]/","",$source); $format = preg_replace("/[^0-9a-zA-Z]/","",$format); $vtiger_callback = preg_replace("/[^A-Z]/","",$vtiger_callback); $alt_dial = preg_replace("/[^0-9A-Z]/","",$alt_dial); $blended = preg_replace("/[^A-Z]/","",$blended); $ingroup_choices = preg_replace("/[^- \_0-9a-zA-Z]/","",$ingroup_choices); $set_as_default = preg_replace("/[^A-Z]/","",$set_as_default); $phone_number = preg_replace("/[^0-9]/","",$phone_number); $address1 = preg_replace("/[^- \_0-9a-zA-Z]/","",$address1); $address2 = preg_replace("/[^- \_0-9a-zA-Z]/","",$address2); $address3 = preg_replace("/[^- \_0-9a-zA-Z]/","",$address3); $alt_phone = preg_replace("/[^- \_0-9a-zA-Z]/","",$alt_phone); $city = preg_replace("/[^- \_0-9a-zA-Z]/","",$city); $comments = preg_replace("/[^- \_0-9a-zA-Z]/","",$comments); $country_code = preg_replace("/[^A-Z]/","",$country_code); $date_of_birth = preg_replace("/[^- \_0-9]/","",$date_of_birth); $email = preg_replace("/[^-\.\:\/\@\_0-9a-zA-Z]/","",$email); $first_name = preg_replace("/[^- \_0-9a-zA-Z]/","",$first_name); $gender = preg_replace("/[^A-Z]/","",$gender); $gmt_offset_now = preg_replace("/[^- \.\_0-9]/","",$gmt_offset_now); $last_name = preg_replace("/[^- \_0-9a-zA-Z]/","",$last_name); $lead_id = preg_replace("/[^0-9]/","",$lead_id); $middle_initial = preg_replace("/[^- \_0-9a-zA-Z]/","",$middle_initial); $province = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$province); $security_phrase = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$security_phrase); $source_id = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$source_id); $state = preg_replace("/[^- \_0-9a-zA-Z]/","",$state); $title = preg_replace("/[^- \_0-9a-zA-Z]/","",$title); $vendor_lead_code = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$vendor_lead_code); $rank = preg_replace("/[^-0-9]/","",$rank); $owner = preg_replace("/[^-\.\:\/\@\_0-9a-zA-Z]/","",$owner); $dial_override = preg_replace("/[^A-Z]/","",$dial_override); $consultative = preg_replace("/[^A-Z]/","",$consultative); $callback_datetime = preg_replace("/\+/"," ",$callback_datetime); $callback_datetime = preg_replace("/[^- \:\.\_0-9a-zA-Z]/","",$callback_datetime); $callback_type = preg_replace("/[^A-Z]/","",$callback_type); $callback_comments = preg_replace("/\+/"," ",$callback_comments); $callback_comments = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$callback_comments); $qm_dispo_code = preg_replace("/[^-\.\_0-9a-zA-Z]/","",$qm_dispo_code); $alt_user = preg_replace("/[^0-9a-zA-Z]/","",$alt_user); $postal_code = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$postal_code); } else { $user = preg_replace("/'|\"|\\\\|;/","",$user); $pass = preg_replace("/'|\"|\\\\|;/","",$pass); $source = preg_replace("/'|\"|\\\\|;/","",$source); $agent_user = preg_replace("/'|\"|\\\\|;/","",$agent_user); $alt_user = preg_replace("/'|\"|\\\\|;/","",$alt_user); } ### date and fixed variables $epoch = date("U"); $StarTtime = date("U"); $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $CIDdate = date("mdHis"); $ENTRYdate = date("YmdHis"); $MT[0]=''; $api_script = 'agent'; $api_logging = 1; if ($consultative != 'YES') {$consultative='NO';} ################################################################################ ### BEGIN - version - show version and date information for the API ################################################################################ if ($function == 'version') { $data = "VERSION: $version|BUILD: $build|DATE: $NOW_TIME|EPOCH: $StarTtime"; $result = 'SUCCESS'; echo "$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } ################################################################################ ### END - version ################################################################################ ################################################################################ ### BEGIN - user validation section (most functions run through this first) ################################################################################ if ($ACTION == 'LogiNCamPaigns') { $skip_user_validation=1; } else { if(strlen($source)<2) { $result = 'ERROR'; $result_reason = "Invalid Source"; echo "$result: $result_reason - $source\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } else { $auth=0; $auth_message = user_authorization($user,$pass,'',0,0,0); if ($auth_message == 'GOOD') {$auth=1;} $stmt="SELECT count(*) from vicidial_users where user='$user' and vdc_agent_api_access='1';"; if ($DB) {echo "|$stmt|\n";} if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $auth_api=$row[0]; if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0) or ($auth_api==0)) { $result = 'ERROR'; $result_reason = "Invalid Username/Password"; echo "$result: $result_reason: |$user|$pass|$auth|$auth_api|$auth_message|\n"; $data = "$user|$pass|$auth"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } else { $stmt="SELECT count(*) from system_settings where vdc_agent_api_active='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $SNauth=$row[0]; if($SNauth==0) { $result = 'ERROR'; $result_reason = "System API NOT ACTIVE"; echo "$result: $result_reason\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } else { # do nothing for now } } } } if ($format=='debug') { $DB=1; echo "\n"; echo "\n"; echo "";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "external_hangup function set"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - external_hangup ################################################################################ ################################################################################ ### BEGIN - external_status - set the dispo code or status for a call and move on ################################################################################ if ($function == 'external_status') { if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "external_status not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $CB_status_found=0; if (strlen($callback_datetime) > 12) { $callback_status = $value; $stmt = "select count(*) from vicidial_statuses where status='$callback_status' and scheduled_callback='Y';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) {$CB_status_found++;} else { $stmt = "select campaign_id from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $campaign_id = $row[0]; $stmt = "select count(*) from vicidial_campaign_statuses where campaign_id='$campaign_id' and status='$callback_status' and scheduled_callback='Y';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) {$CB_status_found++;} } if ($CB_status_found > 0) { if (strlen($callback_type) < 4) {$callback_type='ANYONE';} while (strlen($callback_comments) > 200) {$callback_comments = preg_replace("/.$/",'',$callback_comments);} $value = "$callback_status!$callback_datetime!$callback_type!$callback_comments!"; } } if (strlen($qm_dispo_code) > 0) { if ($CB_status_found < 1) {$value = "$value!!!!$qm_dispo_code";} else {$value = "$value$qm_dispo_code";} } $stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "external_status function set"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - external_status ################################################################################ ################################################################################ ### BEGIN - external_pause - pause or resume the agent ################################################################################ if ($function == 'external_pause') { if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<1) ) or (!preg_match("/PAUSE|RESUME/",$value)) ) { $result = 'ERROR'; $result_reason = "external_pause not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { if (preg_match("/RESUME/",$value)) { $stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status IN('READY','QUEUE','INCALL','CLOSER');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $result = 'ERROR'; $result_reason = "external_pause agent is not paused"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } $stmt="UPDATE vicidial_live_agents set external_pause='$value!$epoch' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "external_pause function set"; echo "$result: $result_reason - $value|$epoch|$agent_user\n"; $data = "$epoch"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - external_pause ################################################################################ ################################################################################ ### BEGIN - logout - log the agent out of the system ################################################################################ if ($function == 'logout') { if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<1) ) or (!preg_match("/LOGOUT/",$value)) ) { $result = 'ERROR'; $result_reason = "logout not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE vicidial_live_agents set external_pause='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "logout function set"; echo "$result: $result_reason - $value|$epoch|$agent_user\n"; $data = "$epoch"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - logout ################################################################################ ################################################################################ ### BEGIN - recording - send a start or stop recording signal to agent screen ################################################################################ if ($function == 'recording') { if ( ( (!preg_match("/START/",$value)) and (!preg_match("/STOP/",$value)) and (!preg_match("/STATUS/",$value)) ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "recording not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select external_recording,server_ip,conf_exten,status from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $recording_id = $row[0]; $AGENTserver_ip = $row[1]; $AGENTconf_exten = $row[2]; $AGENTstatus = $row[3]; if ($value=='STATUS') { if ( ($recording_id!='START') and ($recording_id!='STOP') and ($recording_id > 0) ) { $RECfilename = ''; $RECserver_ip = ''; $RECstart_time = ''; $stmt = "SELECT filename,server_ip,start_time FROM recording_log where recording_id='$recording_id';"; $rslt=mysql_to_mysqli($stmt, $link); $rl_ct = mysqli_num_rows($rslt); if ($rl_ct > 0) { $row=mysqli_fetch_row($rslt); $RECfilename = $row[0]; $RECserver_ip = $row[1]; $RECstart_time = $row[2]; } $result = 'NOTICE'; $result_reason = "recording active"; echo "$result: $result_reason - $agent_user|$recording_id|$RECfilename|$RECserver_ip|$RECstart_time|$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'NOTICE'; $result_reason = "not recording"; echo "$result: $result_reason - $agent_user|||||$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { if ( (preg_match("/STOP/",$value)) and ( ($recording_id=='STOP') or ($recording_id < 1) ) ) { $result = 'ERROR'; $result_reason = "stop recording error"; echo "$result: $result_reason - $agent_user|$recording_id||||$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } if ( (strlen($stage)>0) and (preg_match("/START/",$value)) ) { while (strlen($stage)>14) {$stage = preg_replace("/.$/",'',$stage);} $value = "$value$stage"; } $stmt="UPDATE vicidial_live_agents set external_recording='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "recording function sent"; echo "$result: $result_reason - $agent_user|$value||||$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - recording ################################################################################ ################################################################################ ### BEGIN - webphone_url - display or launch the webphone url for the current agent's session ################################################################################ if ($function == 'webphone_url') { if ( ( ($value!='DISPLAY') and ($value!='LAUNCH') ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "webphone_url not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select webphone_url from vicidial_session_data where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $rl_ct = mysqli_num_rows($rslt); if ($rl_ct > 0) { $row=mysqli_fetch_row($rslt); $webphone_url = $row[0]; if (strlen($webphone_url) > 5) { if ($value=='DISPLAY') { $result = 'NOTICE'; $result_reason = "webphone_url active and displayed"; echo "$webphone_url"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'NOTICE'; $result_reason = "webphone_url active and launched"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); echo"\n"; echo"\n"; echo"\n"; echo"click here to continue. . .\n"; echo"\n"; } } else { $result = 'ERROR'; $result_reason = "webphone_url error - webphone url is empty"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "webphone_url error - no session data"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - webphone_url ################################################################################ ################################################################################ ### BEGIN - call_agent - send a call to connect the agent to their session ################################################################################ if ($function == 'call_agent') { if ( ($value!='CALL') or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "call_agent not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select agent_login_call from vicidial_session_data where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $rl_ct = mysqli_num_rows($rslt); if ($rl_ct > 0) { $row=mysqli_fetch_row($rslt); $agent_login_call = $row[0]; if (strlen($agent_login_call) > 5) { $call_agent_string = preg_replace("/\|/","','",$agent_login_call); $stmt="INSERT INTO vicidial_manager values('$call_agent_string');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "call_agent function sent"; echo "$result: $result_reason - $agent_user\n"; $data = "$epoch"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "call_agent error - entry is empty"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "call_agent error - no session data"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - call_agent ################################################################################ ################################################################################ ### BEGIN - external_dial - place a manual dial phone call ################################################################################ if ($function == 'external_dial') { if ($value == 'MANUALNEXT') {$value = preg_replace("/[^0-9a-zA-Z]/","",$value);} else {$value = preg_replace("/[^0-9]/","",$value);} if ( ( (strlen($value)<2) and (strlen($lead_id)<1) ) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($search)<2) or (strlen($preview)<2) or (strlen($focus)<2) ) { $result = 'ERROR'; $result_reason = "external_dial not valid"; $data = "$phone_code|$search|$preview|$focus|$lead_id"; echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';"; $rslt=mysql_to_mysqli($stmt, $link); $vlac_conf_ct = mysqli_num_rows($rslt); if ($vlac_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $vac_campaign_id = $row[0]; } $stmt = "SELECT api_manual_dial FROM vicidial_campaigns where campaign_id='$vac_campaign_id';"; $rslt=mysql_to_mysqli($stmt, $link); $vcc_conf_ct = mysqli_num_rows($rslt); if ($vcc_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $api_manual_dial = $row[0]; } if ($api_manual_dial=='STANDARD') { $stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED' and lead_id < 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_ready = $row[0]; } else { $agent_ready=1; } if ($agent_ready > 0) { $stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { if (strlen($group_alias)>1) { $stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $VDIG_cidnum_ct = mysqli_num_rows($rslt); if ($VDIG_cidnum_ct > 0) { $row=mysqli_fetch_row($rslt); $caller_id_number = $row[0]; if ($caller_id_number < 4) { $result = 'ERROR'; $result_reason = "caller_id_number from group_alias is not valid"; $data = "$group_alias|$caller_id_number"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } else { $result = 'ERROR'; $result_reason = "group_alias is not valid"; $data = "$group_alias"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } ####### Begin Vtiger CallBack Launching ####### $vtiger_callback_id=''; if ( (preg_match("/YES/i",$vtiger_callback)) and (preg_match("/^99/",$value)) ) { $value = preg_replace("/^99/",'',$value); $value = ($value + 0); $stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); $ss_conf_ct = mysqli_num_rows($rslt); if ($ss_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_vtiger_integration = $row[0]; $vtiger_server_ip = $row[1]; $vtiger_dbname = $row[2]; $vtiger_login = $row[3]; $vtiger_pass = $row[4]; $vtiger_url = $row[5]; } if ($enable_vtiger_integration > 0) { $stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';"; $rslt=mysql_to_mysqli($stmt, $link); $vtc_camp_ct = mysqli_num_rows($rslt); if ($vtc_camp_ct > 0) { $row=mysqli_fetch_row($rslt); $campaign_id = $row[0]; } $stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign_id';"; $rslt=mysql_to_mysqli($stmt, $link); $vtc_conf_ct = mysqli_num_rows($rslt); if ($vtc_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $vtiger_search_category = $row[0]; $vtiger_create_call_record = $row[1]; $vtiger_create_lead_record = $row[2]; $vtiger_search_dead = $row[3]; $vtiger_status_call = $row[4]; } ### connect to your vtiger database $linkV=mysqli_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass"); if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysqli_error($linkV));} mysqli_select_db($linkV, "$vtiger_dbname"); # make sure the ID is present in Vtiger database as an account $stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); $vt_act_ct = mysqli_num_rows($rslt); if ($vt_act_ct > 0) { $row=mysqli_fetch_row($rslt); $activity_check = $row[0]; } if ($activity_check > 0) { $stmt="SELECT crmid from vtiger_seactivityrel where activityid='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); $vt_actsel_ct = mysqli_num_rows($rslt); if ($vt_actsel_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = $row[0]; } if (strlen($vendor_id) > 0) { $stmt="SELECT phone from vtiger_account where accountid='$vendor_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); $vt_acct_ct = mysqli_num_rows($rslt); if ($vt_acct_ct > 0) { $row=mysqli_fetch_row($rslt); $vtiger_callback_id="$value"; $value = $row[0]; } } } else { $result = 'ERROR'; $result_reason = "vtiger callback activity does not exist in vtiger system"; echo "$result: $result_reason - $value\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } } ####### End Vtiger CallBack Launching ####### ### If lead_id is populated, check for it and adjust variables accordingly if (strlen($lead_id) > 0) { $phone_search = $value; $value=''; $phone_code=''; if ($alt_dial=='SEARCH') { $alt_dial=''; $stmt = "SELECT phone_number,alt_phone,address3 FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); $paa_ct = mysqli_num_rows($rslt); if ($paa_ct > 0) { $row=mysqli_fetch_row($rslt); $P_main = $row[0]; $P_alt = $row[1]; $P_adr3 = $row[2]; if ($P_adr3 == "$phone_search") {$alt_dial='ADDR3';} if ($P_alt == "$phone_search") {$alt_dial='ALT';} if ($P_main == "$phone_search") {$alt_dial='MAIN';} if ($alt_dial=='') { $result = 'ERROR'; $result_reason = "phone number lead_id search not found"; $data = "$value|$lead_id|$alt_dial"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } } if ($alt_dial=='ALT') {$stmtPF = "select alt_phone,phone_code from vicidial_list where lead_id='$lead_id';";} if ($alt_dial=='ADDR3') {$stmtPF = "select address3,phone_code from vicidial_list where lead_id='$lead_id';";} if (strlen($stmtPF)<20) {$stmtPF = "select phone_number,phone_code from vicidial_list where lead_id='$lead_id';";} if ($DB) {echo "$stmtPF\n";} $rslt=mysql_to_mysqli($stmtPF, $link); $VL_lead_id_ct = mysqli_num_rows($rslt); if ($VL_lead_id_ct > 0) { $row=mysqli_fetch_row($rslt); $value = $row[0]; $phone_code = $row[1]; $value = preg_replace("/[^0-9]/","",$value); if (strlen($value)<2) { $result = 'ERROR'; $result_reason = "phone number is not valid"; $data = "$value|$lead_id|$alt_dial"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } else { $result = 'ERROR'; $result_reason = "lead_id is not valid"; $data = "$lead_id"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } $success=0; ### If no errors, run the update to place the call ### if ($api_manual_dial=='STANDARD') { $stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id!$lead_id!$alt_dial' where user='$agent_user';"; $success=1; } else { $stmt = "select count(*) from vicidial_manual_dial_queue where user='$agent_user' and phone_number='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] < 1) { $stmt="INSERT INTO vicidial_manual_dial_queue set user='$agent_user',phone_number='$value',entry_time=NOW(),status='READY',external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id!$lead_id!$alt_dial';"; $success=1; } else { $result = 'ERROR'; $result_reason = "phone_number is already in this agents manual dial queue"; echo "$result: $result_reason - $agent_user|$value\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } if ($success > 0) { if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "external_dial function set"; $data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number|$alt_dial"; echo "$result: $result_reason - $value|$agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not allowed to place manual dial calls"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not paused"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - external_dial ################################################################################ ################################################################################ ### BEGIN - preview_dial_action - sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or manual alt dial ################################################################################ if ($function == 'preview_dial_action') { $value = preg_replace("/[^A-Z0-9]/","",$value); if ( (strlen($value)<4) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or ( ($value != 'SKIP') and ($value != 'DIALONLY') and ($value != 'ALTDIAL') and ($value != 'ADR3DIAL') and ($value != 'FINISH') ) ) { $result = 'ERROR'; $result_reason = "preview_dial_action not valid"; $data = ""; echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "SELECT campaign_id,status FROM vicidial_live_agents where user='$agent_user';"; $rslt=mysql_to_mysqli($stmt, $link); $vlac_conf_ct = mysqli_num_rows($rslt); if ($vlac_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $vac_campaign_id = $row[0]; $vac_status = $row[1]; } $stmt = "SELECT manual_preview_dial,alt_number_dialing FROM vicidial_campaigns where campaign_id='$vac_campaign_id';"; $rslt=mysql_to_mysqli($stmt, $link); $vcc_conf_ct = mysqli_num_rows($rslt); if ($vcc_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $manual_preview_dial = $row[0]; $alt_number_dialing = $row[1]; } if ($manual_preview_dial == 'DISABLED') { $result = 'ERROR'; $result_reason = "preview dialing not allowed on this campaign"; $data = "$vac_campaign_id|$manual_preview_dial"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } if ( ($manual_preview_dial == 'PREVIEW_ONLY') and ($value == 'SKIP') ) { $result = 'ERROR'; $result_reason = "preview dial skipping not allowed on this campaign"; $data = "$vac_campaign_id|$manual_preview_dial"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } if ( ($alt_number_dialing == 'N') and ( ($value == 'ALTDIAL') or ($value == 'ADR3DIAL') or ($value == 'FINISH') ) ) { $result = 'ERROR'; $result_reason = "alt number dialing not allowed on this campaign"; $data = "$vac_campaign_id|$alt_number_dialing"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_ready = $row[0]; if ($agent_ready > 0) { $stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE vicidial_live_agents set external_dial='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "preview_dial_action function set"; $data = "$value"; echo "$result: $result_reason - $value|$agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user is not allowed to place manual dial calls"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not paused"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - preview_dial_action ################################################################################ ################################################################################ ### BEGIN - external_add_lead - add lead in manual dial list of the campaign for logged-in agent ################################################################################ if ($function == 'external_add_lead') { if ( (strlen($value) < 1) and (strlen($phone_number) > 1) ) {$value = $phone_number;} if ( ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($phone_code)<1) or (strlen($value)<2) ) { $result = 'ERROR'; $result_reason = "external_add_lead not valid"; $data = "$value|$phone_code"; echo "$result: $result_reason - $data|$agent_user|$alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } else { if (strlen($vendor_id) > 0 ) { $vendor_lead_code = $vendor_id; } if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select c.campaign_id,c.manual_dial_list_id from vicidial_campaigns c,vicidial_live_agents a where a.user='$agent_user' and a.campaign_id=c.campaign_id;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $nrow=mysqli_num_rows($rslt); if ($nrow > 0) { $list_id = $row[1]; $campaign_id = $row[0]; # DNC Check if ($dnc_check == 'YES' or $dnc_check=='Y') { $stmt="SELECT count(*) from vicidial_dnc where phone_number='$value';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $dnc_found=$row[0]; } else { $dnc_found=0; } # Campaign DNC Check if ( ($campaign_dnc_check=='YES') or ($campaign_dnc_check=='Y') ) { $stmt="SELECT use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign_id';"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $use_other_campaign_dnc = $row[0]; $temp_campaign_id = $campaign_id; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} $stmt="SELECT count(*) from vicidial_campaign_dnc where phone_number='$value' and campaign_id='$temp_campaign_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $camp_dnc_found=$row[0]; } else { $camp_dnc_found=0; } if ($dnc_found==0 and $camp_dnc_found==0) { ### insert a new lead in the system with this phone number $stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$value',list_id='$list_id',status='NEW',user='$user',vendor_lead_code='$vendor_lead_code',source_id='$source_id',title='$title',first_name='$first_name',middle_initial='$middle_initial',last_name='$last_name',address1='$address1',address2='$address2',address3='$address3',city='$city',state='$state',province='$province',postal_code='$postal_code',country_code='$country_code',gender='$gender',date_of_birth='$date_of_birth',alt_phone='$alt_phone',email='$email',security_phrase='$security_phrase',comments='$comments',called_since_last_reset='N',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME',rank='$rank',owner='$owner';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); if ($affected_rows > 0) { $lead_id = mysqli_insert_id($link); $result = 'SUCCESS'; $result_reason = "lead added"; echo "$result: $result_reason - $value|$campaign_id|$list_id|$lead_id|$agent_user\n"; $data = "$value|$list_id|$lead_id"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "lead insertion failed"; echo "$result: $result_reason - $value|$campaign_id|$list_id|$agent_user\n"; $data = "$value|$list_id|$stmt"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { if ($dnc_found>0) { $result = 'ERROR'; $result_reason = "add_lead PHONE NUMBER IN DNC"; echo "$result: $result_reason - $value|$agent_user\n"; $data = "$value"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } if ($camp_dnc_found>0) { $result = 'ERROR'; $result_reason = "add_lead PHONE NUMBER IN CAMPAIGN DNC"; echo "$result: $result_reason - $value|$campaign_id|$agent_user\n"; $data = "$value|$campaign_id"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } else { $result = 'ERROR'; $result_reason = "campaign manual dial list undefined"; echo "$result: $result_reason - $value|$campaign_id|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - external_add_lead ################################################################################ ################################################################################ ### BEGIN - change_ingroups - change selected in-groups for logged-in agent ################################################################################ if ($function == 'change_ingroups') { $value = preg_replace("/[^A-Z]/","",$value); if ( (strlen($blended)<2) or (strlen($agent_user)<2) or (strlen($value)<3) ) { $result = 'ERROR'; $result_reason = "change_ingroups not valid"; $data = "$value|$blended|$ingroup_choices"; echo "$result: $result_reason - $data|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and campaign_allow_inbound='Y' and vla.campaign_id=vc.campaign_id;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select count(*) from vicidial_users where user='$user' and change_agent_campaign='1';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { if ($blended == 'YES') { $stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and dial_method IN('MANUAL','INBOUND_MAN') and vla.campaign_id=vc.campaign_id;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $result = 'ERROR'; $result_reason = "campaign dial_method does not allow outbound autodial"; $data = "$blended"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } if (strlen($ingroup_choices)>0) { $in_groups_pre = preg_replace('/-$/','',$ingroup_choices); $in_groups = explode(" ",$in_groups_pre); $in_groups_ct = count($in_groups); $k=1; while ($k < $in_groups_ct) { if (strlen($in_groups[$k])>1) { $stmt="SELECT count(*) FROM vicidial_inbound_groups where group_id='$in_groups[$k]';"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] < 1) { $result = 'ERROR'; $result_reason = "ingroup does not exist"; $data = "$in_groups[$k]|$ingroup_choices"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } $k++; } } if ( (strlen($ingroup_choices) < 1) and ( ($value == 'ADD') or ($value == 'REMOVE') ) ) { $result = 'ERROR'; $result_reason = "ingroup_choices are required for ADD and REMOVE values"; $data = "$value|$ingroup_choices"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } if ($value == 'ADD') { $stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $closer_groups_pre = preg_replace('/-$/','',$row[0]); $closer_groups = explode(" ",$closer_groups_pre); $closer_groups_ct = count($closer_groups); $in_groups_pre = preg_replace('/-$/','',$ingroup_choices); $in_groups = explode(" ",$in_groups_pre); $in_groups_ct = count($in_groups); $k=1; while ($k < $in_groups_ct) { $duplicate_group=0; if (strlen($in_groups[$k])>1) { $m=0; while ($m < $closer_groups_ct) { if (strlen($closer_groups[$m])>1) { if ($closer_groups[$m] == $in_groups[$k]) {$duplicate_group++;} } $m++; } if ($duplicate_group < 1) { $closer_groups[$closer_groups_ct] = $in_groups[$k]; $closer_groups_ct++; } } $k++; } $m=0; $NEWcloser_groups=' '; while ($m < $closer_groups_ct) { if (strlen($closer_groups[$m])>1) { $NEWcloser_groups .= "$closer_groups[$m] "; } $m++; } $NEWcloser_groups .= '-'; $ingroup_choices = $NEWcloser_groups; } if ($value == 'REMOVE') { $stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $closer_groups_list = $row[0]; $closer_groups_pre = preg_replace('/-$/','',$row[0]); $closer_groups = explode(" ",$closer_groups_pre); $closer_groups_ct = count($closer_groups); $in_groups_pre = preg_replace('/-$/','',$ingroup_choices); $in_groups = explode(" ",$in_groups_pre); $in_groups_ct = count($in_groups); $k=1; while ($k < $in_groups_ct) { $duplicate_group=0; if (strlen($in_groups[$k])>1) { $m=0; while ($m < $closer_groups_ct) { if (strlen($closer_groups[$m])>1) { if ($closer_groups[$m] == $in_groups[$k]) {$duplicate_group++;} } $m++; } if ($duplicate_group > 0) { $closer_groups_list = preg_replace("/ $in_groups[$k] /",' ',$closer_groups_list); } } $k++; } $ingroup_choices = $closer_groups_list; } ### If no errors, run the update to change selected ingroups ### $external_blended=0; if ($blended == 'YES') {$external_blended=1;} $stmt="UPDATE vicidial_live_agents set external_ingroups='$ingroup_choices',external_blended='$external_blended',external_igb_set_user='$user',manager_ingroup_set='SET' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $stmtA="DELETE FROM vicidial_live_inbound_agents where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmtA, $link); $in_groups_pre = preg_replace('/-$/','',$ingroup_choices); $in_groups = explode(" ",$in_groups_pre); $in_groups_ct = count($in_groups); $k=1; while ($k < $in_groups_ct) { if (strlen($in_groups[$k])>1) { $stmtB="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$agent_user' and group_id='$in_groups[$k]';"; $rslt=mysql_to_mysqli($stmtB, $link); if ($DB) {echo "$stmtB\n";} $viga_ct = mysqli_num_rows($rslt); if ($viga_ct > 0) { $row=mysqli_fetch_row($rslt); $group_weight = $row[0]; $calls_today = $row[1]; } else { $group_weight = 0; $calls_today = 0; } $stmtB="INSERT INTO vicidial_live_inbound_agents set user='$agent_user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';"; $stmtBlog .= "$stmtB|"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmtB, $link); } $k++; } $default_data = ""; if ($set_as_default == 'YES') { $stmt="UPDATE vicidial_users set closer_campaigns='$ingroup_choices',closer_default_blended='$external_blended' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $default_data = "User settings set as default"; ### LOG INSERTION Admin Log Table ### $ip = getenv("REMOTE_ADDR"); $SQL_log = "$stmt|$stmtA|$stmtBlog"; $SQL_log = preg_replace('/;/','',$SQL_log); $SQL_log = addslashes($SQL_log); $stmt="INSERT INTO vicidial_admin_log set event_date=NOW(), user='$user', ip_address='$ip', event_section='USERS', event_type='MODIFY', record_id='$agent_user', event_code='API MODIFY USER', event_sql=\"$SQL_log\", event_notes='';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); } $result = 'SUCCESS'; $result_reason = "change_ingroups function set"; $data = "$ingroup_choices|$blended|$default_data"; echo "$result: $result_reason - $user|$agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "user is not allowed to change agent in-groups"; echo "$result: $result_reason - $user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "campaign does not allow inbound calls"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - change_ingroups ################################################################################ ################################################################################ ### BEGIN - update_fields ################################################################################ if ($function == 'update_fields') { if (strlen($agent_user)<1) { $result = 'ERROR'; $result_reason = "st_login_log not valid"; $data = "$agent_user"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select count(*) from vicidial_users where user='$user' and modify_leads='1';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select lead_id from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $lead_id = $row[0]; if ($lead_id > 0) { $fieldsSQL=''; $fieldsLISTS=''; $field_set=0; if (preg_match('/phone_code/',$query_string)) { if ($DB) {echo "phone_code set to $phone_code\n";} $fieldsSQL .= "phone_code='$phone_code',"; $fieldsLIST .= "phone_code,"; $field_set++; } if (preg_match('/address1/',$query_string)) { if ($DB) {echo "address1 set to $address1\n";} $fieldsSQL .= "address1='$address1',"; $fieldsLIST .= "address1,"; $field_set++; } if (preg_match('/address2/',$query_string)) { if ($DB) {echo "address2 set to $address2\n";} $fieldsSQL .= "address2='$address2',"; $fieldsLIST .= "address2,"; $field_set++; } if (preg_match('/address3/',$query_string)) { if ($DB) {echo "address3 set to $address3\n";} $fieldsSQL .= "address3='$address3',"; $fieldsLIST .= "address3,"; $field_set++; } if (preg_match('/alt_phone/',$query_string)) { if ($DB) {echo "alt_phone set to $alt_phone\n";} $fieldsSQL .= "alt_phone='$alt_phone',"; $fieldsLIST .= "alt_phone,"; $field_set++; } if (preg_match('/city/',$query_string)) { if ($DB) {echo "city set to $city\n";} $fieldsSQL .= "city='$city',"; $fieldsLIST .= "city,"; $field_set++; } if (preg_match('/comments/',$query_string)) { if ($DB) {echo "comments set to $comments\n";} $fieldsSQL .= "comments='$comments',"; $fieldsLIST .= "comments,"; $field_set++; } if (preg_match('/country_code/',$query_string)) { if ($DB) {echo "country_code set to $country_code\n";} $fieldsSQL .= "country_code='$country_code',"; $fieldsLIST .= "country_code,"; $field_set++; } if (preg_match('/date_of_birth/',$query_string)) { if ($DB) {echo "date_of_birth set to $date_of_birth\n";} $fieldsSQL .= "date_of_birth='$date_of_birth',"; $fieldsLIST .= "date_of_birth,"; $field_set++; } if (preg_match('/email/',$query_string)) { if ($DB) {echo "email set to $email\n";} $fieldsSQL .= "email='$email',"; $fieldsLIST .= "email,"; $field_set++; } if (preg_match('/first_name/',$query_string)) { if ($DB) {echo "first_name set to $first_name\n";} $fieldsSQL .= "first_name='$first_name',"; $fieldsLIST .= "first_name,"; $field_set++; } if (preg_match('/gender/',$query_string)) { if ($DB) {echo "gender set to $gender\n";} $fieldsSQL .= "gender='$gender',"; $fieldsLIST .= "gender,"; $field_set++; } if (preg_match('/gmt_offset_now/',$query_string)) { if ($DB) {echo "gmt_offset_now set to $gmt_offset_now\n";} $fieldsSQL .= "gmt_offset_now='$gmt_offset_now',"; $fieldsLIST .= "gmt_offset_now,"; $field_set++; } if (preg_match('/last_name/',$query_string)) { if ($DB) {echo "last_name set to $last_name\n";} $fieldsSQL .= "last_name='$last_name',"; $fieldsLIST .= "last_name,"; $field_set++; } if (preg_match('/middle_initial/',$query_string)) { if ($DB) {echo "middle_initial set to $middle_initial\n";} $fieldsSQL .= "middle_initial='$middle_initial',"; $fieldsLIST .= "middle_initial,"; $field_set++; } if (preg_match('/phone_number/',$query_string)) { if ($DB) {echo "phone_number set to $phone_number\n";} $fieldsSQL .= "phone_number='$phone_number',"; $fieldsLIST .= "phone_number,"; $field_set++; } if (preg_match('/postal_code/i',$query_string)) { if ($DB) {echo "postal_code set to $postal_code\n";} $fieldsSQL .= "postal_code='$postal_code',"; $fieldsLIST .= "postal_code,"; $field_set++; } if (preg_match('/province/i',$query_string)) { if ($DB) {echo "province set to $province\n";} $fieldsSQL .= "province='$province',"; $fieldsLIST .= "province,"; $field_set++; } if (preg_match('/security_phrase/i',$query_string)) { if ($DB) {echo "security_phrase set to $security_phrase\n";} $fieldsSQL .= "security_phrase='$security_phrase',"; $fieldsLIST .= "security_phrase,"; $field_set++; } if (preg_match('/source_id/i',$query_string)) { if ($DB) {echo "source_id set to $source_id\n";} $fieldsSQL .= "source_id='$source_id',"; $fieldsLIST .= "source_id,"; $field_set++; } if (preg_match('/state/i',$query_string)) { if ($DB) {echo "state set to $state\n";} $fieldsSQL .= "state='$state',"; $fieldsLIST .= "state,"; $field_set++; } if (preg_match('/title/i',$query_string)) { if ($DB) {echo "title set to $title\n";} $fieldsSQL .= "title='$title',"; $fieldsLIST .= "title,"; $field_set++; } if (preg_match('/vendor_lead_code/i',$query_string)) { if ($DB) {echo "vendor_lead_code set to $vendor_lead_code\n";} $fieldsSQL .= "vendor_lead_code='$vendor_lead_code',"; $fieldsLIST .= "vendor_lead_code,"; $field_set++; } if (preg_match('/rank/i',$query_string)) { if ($DB) {echo "rank set to $rank\n";} $fieldsSQL .= "rank='$rank',"; $fieldsLIST .= "rank,"; $field_set++; } if (preg_match('/owner/i',$query_string)) { if ($DB) {echo "owner set to $owner\n";} $fieldsSQL .= "owner='$owner',"; $fieldsLIST .= "owner,"; $field_set++; } if ($field_set > 0) { $fieldsSQL = preg_replace("/,$/","",$fieldsSQL); $fieldsLIST = preg_replace("/,$/","",$fieldsLIST); $stmt="UPDATE vicidial_list set $fieldsSQL where lead_id='$lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $stmt="UPDATE vicidial_live_agents set external_update_fields='1',external_update_fields_data='$fieldsLIST' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "update_fields lead updated"; $data = "$user|$agent_user|$lead_id|$fieldsSQL"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "no fields have been defined"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user does not have a lead on their screen"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "user is not allowed to modify lead information"; echo "$result: $result_reason - $agent_user|$user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - update_fields ################################################################################ ################################################################################ ### BEGIN - set_timer_action ################################################################################ if ($function == 'set_timer_action') { if ( (strlen($agent_user)<1) or (strlen($value)<2) ) { $result = 'ERROR'; $result_reason = "set_timer_action not valid"; $data = "$agent_user|$value"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select count(*) from vicidial_users where user='$user' and modify_campaigns='1';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE vicidial_live_agents set external_timer_action='$value',external_timer_action_message='$notes',external_timer_action_seconds='$rank' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "set_timer_action lead updated"; $data = "$user|$agent_user|$value|$notes|$rank"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "user is not allowed to modify campaign settings"; echo "$result: $result_reason - $agent_user|$user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - set_timer_action ################################################################################ ################################################################################ ### BEGIN - st_login_log - looks up vicidial_users.custom_three from a CRM ################################################################################ if ($function == 'st_login_log') { if ( (strlen($value)<1) or (strlen($vendor_id)<1) ) { $result = 'ERROR'; $result_reason = "st_login_log not valid"; $data = "$value|$vendor_id"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select count(*) from vicidial_users where custom_three='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$value' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $stmt="UPDATE vicidial_users set custom_four='$vendor_id' where user='$row[0]';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "st_login_log user found"; $data = "$row[0]"; echo "$result: $result_reason - $row[0]\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $value\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - st_login_log ################################################################################ ################################################################################ ### BEGIN - st_get_agent_active_lead - looks up vicidial_users.custom_three and output active lead info ################################################################################ if ($function == 'st_get_agent_active_lead') { if ( (strlen($value)<1) or (strlen($vendor_id)<1) ) { $result = 'ERROR'; $result_reason = "st_get_agent_active_lead not valid"; $data = "$value|$vendor_id"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select count(*) from vicidial_users where custom_three='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$value' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $VC_user = $row[0]; $stmt = "select count(*) from vicidial_live_agents where user='$VC_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select lead_id from vicidial_live_agents where user='$VC_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $lead_id = $row[0]; if ($lead_id > 0) { $stmt = "select phone_number,vendor_lead_code,province,security_phrase,source_id from vicidial_list where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $phone_number = $row[0]; $vendor_lead_code = $row[1]; $province = $row[2]; $security_phrase = $row[3]; $source_id = $row[4]; $result = 'SUCCESS'; $result_reason = "st_get_agent_active_lead lead found"; $data = "$VC_user|$phone_number|$lead_id|$vendor_lead_code|$province|$security_phrase|$source_id"; echo "$result: $result_reason - $data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "no active lead found"; echo "$result: $result_reason - $VC_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "user not logged in"; echo "$result: $result_reason - $VC_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $value\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - st_get_agent_active_lead ################################################################################ ################################################################################ ### BEGIN - ra_call_control - remote agent call control: hangup/transfer ################################################################################ if ($function == 'ra_call_control') { if ( (strlen($value)<1) or (strlen($agent_user)<1) or (strlen($stage)<1) ) { $result = 'ERROR'; $result_reason = "ra_call_control not valid"; echo "$result: $result_reason - $value|$agent_user|$stage\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select count(*) from vicidial_auto_calls where callerid='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select channel,server_ip,call_type,campaign_id,lead_id,phone_number,uniqueid,stage,queue_position from vicidial_auto_calls where callerid='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $channel = $row[0]; $server_ip = $row[1]; $call_type = $row[2]; $campaign_id = $row[3]; $lead_id = $row[4]; $vdac_phone = $row[5]; $uniqueid = $row[6]; $ra_stage = $row[7]; $queue_position = $row[8]; $stmt = "select server_ip,user,extension from vicidial_live_agents where callerid='$value';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ra_server_ip = $row[0]; $ra_user = $row[1]; $ra_extension = $row[2]; $processed=0; if ($stage=='HANGUP') { $processed++; $HANGUPcid = $value; $HANGUPcid = preg_replace("/^..../",'HAPI',$HANGUPcid); $stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','$HANGUPcid','Channel: $channel','','','','','','','','','');"; # if ($format=='debug') {echo "\n";} # $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "ra_call_control hungup"; echo "$result: $result_reason - $agent_user|$value|HANGUP\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } if ($stage=='EXTENSIONTRANSFER') { $processed++; if (strlen($phone_number) < 2) { $result = 'ERROR'; $result_reason = "phone_number is not valid"; echo "$result: $result_reason - $phone_number\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select ext_context from servers where server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ext_context = $row[0]; $TRANSFERcid = $value; $TRANSFERcid = preg_replace("/^..../",'XAPI',$TRANSFERcid); $stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$TRANSFERcid','Channel: $channel','Context: $ext_context','Exten: $phone_number','Priority: 1','CallerID: $TRANSFERcid','','','','','');"; # if ($format=='debug') {echo "\n";} # $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "ra_call_control transfer"; echo "$result: $result_reason - $agent_user|$value|$phone_number\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } if ($stage=='INGROUPTRANSFER') { $processed++; if (strlen($ingroup_choices) < 2) { $result = 'ERROR'; $result_reason = "ingroup is not valid"; echo "$result: $result_reason - $ingroup_choices\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $stmt = "select ext_context from servers where server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ext_context = $row[0]; if (preg_match("/DEFAULTINGROUP/",$ingroup_choices)) { if ($call_type=='IN') { $stmt = "select default_xfer_group from vicidial_inbound_groups where group_id='$campaign_id';"; } else { $stmt = "select default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';"; } if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ingroup_choices = $row[0]; } $stmt = "select count(*) from vicidial_inbound_groups where group_id='$ingroup_choices' and active='Y';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ingroupactive = $row[0]; if ($ingroupactive < 1) { $result = 'ERROR'; $result_reason = "ingroup is not valid"; echo "$result: $result_reason - $ingroup_choices\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $TRANSFERcid = $value; $TRANSFERcid = preg_replace("/^..../",'XAPI',$TRANSFERcid); $TRANSFERexten = "90009*$ingroup_choices**$lead_id**$vdac_phone**$agent_user**"; $stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$TRANSFERcid','Channel: $channel','Context: $ext_context','Exten: $TRANSFERexten','Priority: 1','CallerID: $TRANSFERcid','','','','','');"; # if ($format=='debug') {echo "\n";} # $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "ra_call_control transfer"; echo "$result: $result_reason - $agent_user|$value|$phone_number\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } if ($processed < 1) { $result = 'ERROR'; $result_reason = "stage is not valid"; echo "$result: $result_reason - $stage\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } if ($result == 'SUCCESS') { if (strlen($status)<1) {$status='RAXFER';} if ($call_type=='IN') { $stmt = "UPDATE vicidial_closer_log SET status='$status' where uniqueid='$uniqueid' and lead_id='$lead_id' and campaign_id='$campaign_id' order by call_date desc limit 1;"; } else { $stmt = "UPDATE vicidial_log SET status='$status',user='$agent_user' where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;"; } if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $stmt = "UPDATE vicidial_list SET status='$status' where lead_id='$lead_id' limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $StarTtime = date("U"); $RArandom = (rand(1000000, 9999999) + 10000000); ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_pe_phone_append = $row[6]; $queuemetrics_socket = $row[7]; $queuemetrics_socket_url = $row[8]; $queuemetrics_pause_type = $row[9]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ($enable_queuemetrics_logging > 0) { $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); $stmt = "SELECT time_id from queue_log where call_id='$value' and queue='$campaign_id' and agent='Agent/$ra_user' and verb='CONNECT';"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($DB) {echo "$stmt\n";} $qm_con_ct = mysqli_num_rows($rslt); if ($qm_con_ct > 0) { $row=mysqli_fetch_row($rslt); $ra_time_id = $row[0]; $ra_length = ($StarTtime - $ra_time_id); } if ($ra_length < 1) {$ra_length=1;} $ra_stage = preg_replace("/XFER|CLOSER|-/",'',$ra_stage); if ($ra_stage < 0.25) {$ra_stage=0;} $data4SQL=''; $data4SS=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign_id' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) && (strlen($row[0])>0) ) { $qm_extension = explode('/',$ra_extension); $pe_append = "-$qm_extension[1]"; } $data4SQL = ",data4='$row[0]$pe_append'"; $data4SS = "&data4=$row[0]$pe_append"; } $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='COMPLETEAGENT',data1='$ra_stage',data2='$ra_length',data3='$queue_position',serverid='$queuemetrics_log_id' $data4SQL;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $linkB); $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='CALLSTATUS',data1='$status',serverid='$queuemetrics_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $linkB); $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='API'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $linkB); $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) ) { if (preg_match("/--A--/",$queuemetrics_socket_url)) { ##### grab the data from vicidial_list for the lead_id $stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = urlencode(trim($row[0])); $list_id = urlencode(trim($row[1])); $phone_code = urlencode(trim($row[2])); $phone_number = urlencode(trim($row[3])); $title = urlencode(trim($row[4])); $first_name = urlencode(trim($row[5])); $middle_initial = urlencode(trim($row[6])); $last_name = urlencode(trim($row[7])); $postal_code = urlencode(trim($row[8])); } $queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url); } $socket_send_data_begin='?'; $socket_send_data = "time_id=$StarTtime&call_id=$value&queue=$campaign_id&agent=Agent/$ra_user&verb=COMPLETEAGENT&data1=$ra_stage&data2=$ra_length&data3=$queue_position$data4SS"; if (preg_match("/\?/",$queuemetrics_socket_url)) {$socket_send_data_begin='&';} ### send queue_log data to the queuemetrics_socket_url ### if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data
\n";} $SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data"); if ($DB > 0) {echo "$SCUfile[0]
\n";} } } ### finally send the call if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmtX, $link); $stmt = "UPDATE vicidial_live_agents set random_id='$RArandom',last_call_finish='$NOW_TIME',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$NOW_TIME' where user='$ra_user' and server_ip='$ra_server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $stmt = "UPDATE vicidial_live_agents set status='READY' where user='$ra_user' and server_ip='$ra_server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $stmt = "DELETE from vicidial_auto_calls where callerid='$value';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $stmt = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$value';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); } } else { $result = 'ERROR'; $result_reason = "no active call found"; echo "$result: $result_reason - $value\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - ra_call_control ################################################################################ ################################################################################ ### BEGIN - send_dtmf - send dtmf signals ################################################################################ if ($function == 'send_dtmf') { if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "send_dtmf not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE vicidial_live_agents set external_dtmf='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "send_dtmf function set"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - send_dtmf ################################################################################ ################################################################################ ### BEGIN - park_call - send customer to park or pick up customer from park ################################################################################ if ($function == 'park_call') { if ( (strlen($value)<10) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "park_call not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select lead_id from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $lead_id = $row[0]; if ($lead_id > 0) { $stmt="UPDATE vicidial_live_agents set external_park='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "park_call function set"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "agent_user does not have a lead on their screen"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - park_call ################################################################################ ################################################################################ ### BEGIN - transfer_conference - send several different functions for 3-way calling and transfers ################################################################################ if ($function == 'transfer_conference') { if ( (strlen($value)<8) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "transfer_conference not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $processed=0; $SUCCESS=0; if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select lead_id,callerid from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $lead_id = $row[0]; $callerid = $row[1]; if ( ($lead_id > 0) and (strlen($callerid)>15) ) { ### START In-group transfer or bridge ### if ( ($value=='LOCAL_CLOSER') or ( ( ($value=='DIAL_WITH_CUSTOMER') or ($value=='PARK_CUSTOMER_DIAL') ) and ($consultative=='YES') ) ) { $processed++; if (strlen($ingroup_choices) < 2) { $result = 'ERROR'; $result_reason = "ingroup is not valid"; echo "$result: $result_reason - $ingroup_choices\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (preg_match("/DEFAULTINGROUP/",$ingroup_choices)) { $stmt = "select campaign_id,call_type from vicidial_auto_calls where callerid='$callerid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $campaign_id = $row[0]; $call_type = $row[1]; if ($call_type=='IN') { $stmt = "select default_xfer_group from vicidial_inbound_groups where group_id='$campaign_id';"; } else { $stmt = "select default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';"; } if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ingroup_choices = $row[0]; } $stmt = "select count(*) from vicidial_inbound_groups where group_id='$ingroup_choices' and active='Y';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $ingroupactive = $row[0]; if ($ingroupactive < 1) { $result = 'ERROR'; $result_reason = "ingroup is not valid"; echo "$result: $result_reason - $ingroup_choices\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $SUCCESS++; $caller_id_number=''; if (strlen($group_alias)>1) { $stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $VDIG_cidnum_ct = mysqli_num_rows($rslt); if ($VDIG_cidnum_ct > 0) { $row=mysqli_fetch_row($rslt); $caller_id_number = $row[0]; if ($caller_id_number < 4) { $result = 'ERROR'; $result_reason = "caller_id_number from group_alias is not valid"; $data = "$group_alias|$caller_id_number"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } else { $result = 'ERROR'; $result_reason = "group_alias is not valid"; $data = "$group_alias"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } $external_transferconf = "$value---$ingroup_choices---$phone_number---$consultative------$group_alias---$caller_id_number"; } } } ### END In-group transfer or bridge ### ### START other transfers ### if ( ($processed < 1) and (($value=='BLIND_TRANSFER') or ($value=='LEAVE_VM') or ($value=='DIAL_WITH_CUSTOMER') or ($value=='PARK_CUSTOMER_DIAL')) ) { $caller_id_number=''; if (strlen($group_alias)>1) { $stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $VDIG_cidnum_ct = mysqli_num_rows($rslt); if ($VDIG_cidnum_ct > 0) { $row=mysqli_fetch_row($rslt); $caller_id_number = $row[0]; if ($caller_id_number < 4) { $result = 'ERROR'; $result_reason = "caller_id_number from group_alias is not valid"; $data = "$group_alias|$caller_id_number"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } else { $result = 'ERROR'; $result_reason = "group_alias is not valid"; $data = "$group_alias"; echo "$result: $result_reason - $agent_user|$data\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); exit; } } $processed++; $external_transferconf = "$value------$phone_number---NO---$dial_override---$group_alias---$caller_id_number"; $SUCCESS++; } ### START hangups ### if ( ($processed < 1) and ( ($value=='HANGUP_XFER') or ($value=='HANGUP_BOTH') ) ) { $processed++; $external_transferconf = "$value---------NO---"; $SUCCESS++; } ### START leave-3way-call ### if ( ($processed < 1) and ($value=='LEAVE_3WAY_CALL') ) { $processed++; $external_transferconf = "$value---------NO---"; $SUCCESS++; } if ($processed < 1) { $result = 'ERROR'; $result_reason = "value is not valid"; echo "$result: $result_reason - $value|$user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if ($SUCCESS > 0) { $stmt="UPDATE vicidial_live_agents set external_transferconf='$external_transferconf' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "transfer_conference function set"; $data = "$callerid"; echo "$result: $result_reason - $value|$ingroup_choices|$phone_number|$consultative|$agent_user|$data|\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } else { $result = 'ERROR'; $result_reason = "agent_user does not have a live call"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - transfer_conference ################################################################################ ################################################################################ ### BEGIN - pause_code - set a pause code for an agent that is already paused ################################################################################ if ($function == 'pause_code') { if ( (strlen($value)<1) or (strlen($value)>6) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) ) { $result = 'ERROR'; $result_reason = "pause_code not valid"; echo "$result: $result_reason - $value|$agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { if (strlen($alt_user)>1) { $stmt = "select count(*) from vicidial_users where custom_three='$alt_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_user = $row[0]; } else { $result = 'ERROR'; $result_reason = "no user found"; echo "$result: $result_reason - $alt_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } $stmt = "select count(*) from vicidial_live_agents where user='$agent_user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt = "select status from vicidial_live_agents where user='$agent_user' and status='PAUSED';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $rl_ct = mysqli_num_rows($rslt); if ($rl_ct > 0) { $pause_code_string = preg_replace("/\|/","','",$agent_login_call); $stmt="UPDATE vicidial_live_agents SET external_pause_code='$value' where user='$agent_user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); $result = 'SUCCESS'; $result_reason = "pause_code function sent"; echo "$result: $result_reason - $agent_user\n"; $data = "$epoch"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } else { $result = 'ERROR'; $result_reason = "pause_code error - agent is not paused"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } else { $result = 'ERROR'; $result_reason = "agent_user is not logged in"; echo "$result: $result_reason - $agent_user\n"; api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data); } } } ################################################################################ ### END - pause_code ################################################################################ ################################################################################ ### BEGIN - optional "close window" link ################################################################################ if ($close_window_link > 0) { $close_this_window_text = 'Close This Window'; if ($language=='es') {$close_this_window_text = 'Cerrar esta ventana';} echo "\n$close_this_window_text\n"; } ################################################################################ ### END - optional "close window" link ################################################################################ if ($format=='debug') { $ENDtime = date("U"); $RUNtime = ($ENDtime - $StarTtime); echo "\n"; echo "\n\n\n"; } exit; ##### FUNCTIONS ##### ##### Logging ##### function api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data) { if ($api_logging > 0) { global $startMS; $CL=':'; $script_name = getenv("SCRIPT_NAME"); $server_name = getenv("SERVER_NAME"); $server_port = getenv("SERVER_PORT"); if (preg_match("/443/i",$server_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($server_port == '80') or ($server_port == '443') ) {$server_port='';} else {$server_port = "$CL$server_port";} $apiPAGE = "$HTTPprotocol$server_name$server_port$script_name"; $endMS = microtime(); $startMSary = explode(" ",$startMS); $endMSary = explode(" ",$endMS); $runS = ($endMSary[0] - $startMSary[0]); $runM = ($endMSary[1] - $startMSary[1]); $TOTALrun = ($runS + $runM); $VULhostname = php_uname('n'); $VULservername = $_SERVER['SERVER_NAME']; if (strlen($VULhostname)<1) {$VULhostname='X';} if (strlen($VULservername)<1) {$VULservername='X';} $stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$VULservername' and hostname='$VULhostname' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $webserver_id_ct = mysqli_num_rows($rslt); if ($webserver_id_ct > 0) { $row=mysqli_fetch_row($rslt); $webserver_id = $row[0]; } else { ##### insert webserver entry $stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$VULservername','$VULhostname');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $webserver_id = mysqli_insert_id($link); } $stmt="SELECT url_id FROM vicidial_urls where url='$apiPAGE' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $url_id_ct = mysqli_num_rows($rslt); if ($url_id_ct > 0) { $row=mysqli_fetch_row($rslt); $url_id = $row[0]; } else { ##### insert url entry $stmt="INSERT INTO vicidial_urls (url) values('$apiPAGE');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $url_id = mysqli_insert_id($link); } $NOW_TIME = date("Y-m-d H:i:s"); $stmt="INSERT INTO vicidial_api_log set user='$user',agent_user='$agent_user',function='$function',value='$value',result='$result',result_reason='$result_reason',source='$source',data='$data',api_date='$NOW_TIME',api_script='$api_script',run_time='$TOTALrun',webserver='$webserver_id',api_url='$url_id';"; $rslt=mysql_to_mysqli($stmt, $link); } return 1; } ?>