, Joe Johnson LICENSE: AGPLv2 # # CHANGELOG: # 220825-1612 - First build # $subreport_name="VERM Reports"; $report_display_type="display_agent_details.php"; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF); require("dbconnect_mysqli.php"); require("functions.php"); require("VERM_options.php"); if (isset($_GET["user"])) {$user=$_GET["user"];} elseif (isset($_POST["user"])) {$user=$_POST["user"];} if (isset($_GET["campaign_id"])) {$campaign_id=$_GET["campaign_id"];} elseif (isset($_POST["campaign_id"])) {$campaign_id=$_POST["campaign_id"];} if (isset($_GET["users"])) {$users=$_GET["users"];} elseif (isset($_POST["users"])) {$users=$_POST["users"];} if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];} elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];} if (isset($_GET["location"])) {$location=$_GET["location"];} elseif (isset($_POST["location"])) {$location=$_POST["location"];} if (isset($_GET["status"])) {$status=$_GET["status"];} elseif (isset($_POST["status"])) {$status=$_POST["status"];} if (isset($_GET["vicidial_queue_groups"])) {$vicidial_queue_groups=$_GET["vicidial_queue_groups"];} elseif (isset($_POST["vicidial_queue_groups"])) {$vicidial_queue_groups=$_POST["vicidial_queue_groups"];} if (isset($_GET["start_datetime"])) {$start_datetime=$_GET["start_datetime"];} elseif (isset($_POST["start_datetime"])) {$start_datetime=$_POST["start_datetime"];} if (isset($_GET["end_datetime"])) {$end_datetime=$_GET["end_datetime"];} elseif (isset($_POST["end_datetime"])) {$end_datetime=$_POST["end_datetime"];} if (isset($_GET["total_duration_His"])) {$total_duration_His=$_GET["total_duration_His"];} elseif (isset($_POST["total_duration_His"])) {$total_duration_His=$_POST["total_duration_His"];} if (isset($_GET["total_pause_His"])) {$total_pause_His=$_GET["total_pause_His"];} elseif (isset($_POST["total_pause_His"])) {$total_pause_His=$_POST["total_pause_His"];} if (isset($_GET["total_all_billable_His"])) {$total_all_billable_His=$_GET["total_all_billable_His"];} elseif (isset($_POST["total_all_billable_His"])) {$total_all_billable_His=$_POST["total_all_billable_His"];} if (isset($_GET["total_billable_His"])) {$total_billable_His=$_GET["total_billable_His"];} elseif (isset($_POST["total_billable_His"])) {$total_billable_His=$_POST["total_billable_His"];} # $report_name="Vox Enhanced Reporting Module - Agent detail display"; ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,report_default_format,enable_pause_code_limits,allow_web_debug,admin_screen_colors,admin_web_directory FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; $outbound_autodial_active = $row[1]; $slave_db_server = $row[2]; $reports_use_slave_db = $row[3]; $SSenable_languages = $row[4]; $SSlanguage_method = $row[5]; $agent_whisper_enabled = $row[6]; $SSreport_default_format = $row[7]; $SSenable_pause_code_limits = $row[8]; $SSallow_web_debug = $row[9]; $SSadmin_screen_colors = $row[10]; $SSadmin_web_directory = $row[11]; } if ($SSallow_web_debug < 1) {$DB=0;} ##### END SETTINGS LOOKUP ##### ########################################### $NWB = "\"HELP\""; $start_datetime=preg_replace('/[^\s\-0-9\:]/', '', $start_datetime); $end_datetime=preg_replace('/[^\s\-0-9\:]/', '', $end_datetime); $total_duration_His=preg_replace('/[^0-9\:]/', '', $total_duration_His); $total_pause_His=preg_replace('/[^0-9\:]/', '', $total_pause_His); $total_all_billable_His=preg_replace('/[^0-9\:]/', '', $total_all_billable_His); $total_billable_His=preg_replace('/[^0-9\:]/', '', $total_billable_His); if ($non_latin < 1) { $PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW); $download_rpt = preg_replace('/[^\._0-9a-zA-Z]/','',$download_rpt); $user = preg_replace('/[^\-_0-9a-zA-Z]/','',$user); $users = preg_replace('/[^\-_0-9a-zA-Z]/','',$users); $user_group = preg_replace('/[^\-_0-9a-zA-Z]/','',$user_group); $campaign_id = preg_replace('/[^\-_0-9a-zA-Z]/','',$campaign_id); $location = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$location); $status = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$status); $vicidial_queue_groups = preg_replace('/[^-_0-9a-zA-Z]/','',$vicidial_queue_groups); } else { $PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW); $download_rpt = preg_replace('/[^\._0-9\p{L}]/u','',$download_rpt); $user = preg_replace('/[^-_0-9\p{L}]/u','',$user); $users = preg_replace('/[^-_0-9\p{L}]/u','',$users); $user_group = preg_replace('/[^-_0-9\p{L}/u','',$user_group); $campaign_id = preg_replace('/[^-_0-9\p{L}/u','',$campaign_id); $location = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$location); $status = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$status); $vicidial_queue_groups = preg_replace('/[^-_0-9\p{L}]/u','',$vicidial_queue_groups); } $stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $sl_ct = mysqli_num_rows($rslt); if ($sl_ct > 0) { $row=mysqli_fetch_row($rslt); $VUselected_language = $row[0]; } $auth=0; $reports_auth=0; $admin_auth=0; $auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',0,0); if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') ) { $auth=1; if ($auth_message == '2FA') { header ("Content-type: text/html; charset=utf-8"); echo _QXZ("Your session is expired").". "._QXZ("Click here to log in").".\n"; exit; } } if ($auth > 0) { $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $admin_auth=$row[0]; $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $reports_auth=$row[0]; if ($reports_auth < 1) { $VDdisplayMESSAGE = _QXZ("You are not allowed to view reports"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ( ($reports_auth > 0) and ($admin_auth < 1) ) { $ADD=999999; $reports_only_user=1; } } else { $VDdisplayMESSAGE = _QXZ("Login incorrect, please try again"); if ($auth_message == 'LOCK') { $VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ($auth_message == 'IPBLOCK') { $VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip"; Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n"; exit; } require("VERM_global_vars.inc"); # Must be after user_authorization for sanitization/security ##### BEGIN log visit to the vicidial_report_log table ##### $LOGip = getenv("REMOTE_ADDR"); $LOGbrowser = getenv("HTTP_USER_AGENT"); $LOGscript_name = getenv("SCRIPT_NAME"); $LOGserver_name = getenv("SERVER_NAME"); $LOGserver_port = getenv("SERVER_PORT"); $LOGrequest_uri = getenv("REQUEST_URI"); $LOGhttp_referer = getenv("HTTP_REFERER"); $LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser); $LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri); $LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer); if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';} else {$LOGserver_port = ":$LOGserver_port";} $LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri"; $LOGhostname = php_uname('n'); if (strlen($LOGhostname)<1) {$LOGhostname='X';} if (strlen($LOGserver_name)<1) {$LOGserver_name='X';} $stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $webserver_id_ct = mysqli_num_rows($rslt); if ($webserver_id_ct > 0) { $row=mysqli_fetch_row($rslt); $webserver_id = $row[0]; } else { ##### insert webserver entry $stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $webserver_id = mysqli_insert_id($link); } $stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $campaign_id, $user_group, $status, $start_datetime, $end_datetime, $file_download|', url='$LOGfull_url', webserver='$webserver_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $report_log_id = mysqli_insert_id($link); ##### END log visit to the vicidial_report_log table ##### if ( (strlen($slave_db_server)>5) and (preg_match("/$subreport_name/",$reports_use_slave_db)) ) { mysqli_close($link); $use_slave_server=1; $db_source = 'S'; require("dbconnect_mysqli.php"); echo "\n"; } if (!$user || !$start_datetime || !$end_datetime) {echo "Missing information - needs a minimum of: user, start date/time, end date/time"; die;} function RemoveEmptyArrayStrings($array) { if (is_array($array)) { for ($i=0; $i0) { $vqg_row=mysqli_fetch_array($vqg_rslt); $included_campaigns=trim(preg_replace('/\s\-$/', '', $vqg_row["included_campaigns"])); $included_campaigns_clause="and campaign_id in ('".preg_replace('/\s/', "', '", $included_campaigns)."')"; $included_inbound_groups=trim(preg_replace('/\s\-$/', '', $vqg_row["included_inbound_groups"])); $included_inbound_groups_clause="and group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')"; $where_included_inbound_groups_clause="where group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')"; } } # Get final list of 'atomic queues' $atomic_queue_str=""; $atomic_queue_campaigns_str=""; $campaign_id_stmt="select campaign_id, campaign_name from vicidial_campaigns where campaign_id is not null $included_campaigns_clause order by campaign_id"; # $LOGallowed_campaignsSQL, removed for now per Matt's assurances $campaign_id_rslt=mysql_to_mysqli($campaign_id_stmt, $link); while($campaign_id_row=mysqli_fetch_array($campaign_id_rslt)) { $atomic_queue_str.=$campaign_id_row["campaign_name"]; $atomic_queue_str.=" [".$campaign_id_row["campaign_id"]."],"; $atomic_queue_campaigns_str.="$campaign_id_row[campaign_id]', '"; } # 01/26/2022 - Fix, maybe a little too lax? if ($atomic_queue_campaigns_str) { $and_atomic_queue_campaigns_clause="and campaign_id in ('".$atomic_queue_campaigns_str."') "; } # Check if queue settings override user group settings $closer_campaigns_stmt="select closer_campaigns from vicidial_campaigns where closer_campaigns is not null $LOGallowed_campaignsSQL"; # $included_campaigns_clause $closer_campaigns_rslt=mysql_to_mysqli($closer_campaigns_stmt, $link); $allowed_ingroups_array=array(); while ($closer_campaigns_row=mysqli_fetch_array($closer_campaigns_rslt)) { $closer_campaigns_array=explode(" ", trim(preg_replace('/\s\-$/', '', $closer_campaigns_row["closer_campaigns"]))); for ($i=0; $i,"; $atomic_queue_ingroups_str.="$ingroups_id_row[group_id]', '"; } $and_atomic_queue_ingroups_clause="and campaign_id in ('".$atomic_queue_ingroups_str."')"; $atomic_queue_str=preg_replace('/,$/', '', $atomic_queue_str); if (strlen($atomic_queue_str)==0) { $atomic_queue_str="NONE"; } $vicidial_agent_log_SQL.="$and_atomic_queue_campaigns_clause"; $vicidial_log_SQL.="$and_atomic_queue_campaigns_clause"; $vicidial_closer_log_SQL.="$and_atomic_queue_ingroups_clause"; $vicidial_user_log_SQL.="$and_atomic_queue_campaigns_clause"; #### END QUEUE GROUPS #### # For calls from the AGENT SESSIONS report if ($user) { $user=preg_replace('/[^-_0-9\p{L}]/u','',$user); $and_user_sql=" and user='$user' "; $where_user_sql=" where user='$user' "; $vicidial_agent_log_SQL.=$and_user_sql; $vicidial_log_SQL.=$and_user_sql; $vicidial_closer_log_SQL.=$and_user_sql; $vicidial_user_log_SQL.=$and_user_sql; } # For calls from the "QUEUE" SESSIONS report if ($campaign_id) { $campaign_id=preg_replace('/[^-_0-9\p{L}]/u','',$campaign_id); $and_campaign_id_sql=" and campaign_id='$campaign_id' "; $where_campaign_id_sql=" where campaign_id='$campaign_id' "; # For closer log - how's this work? Query for closer_campaigns? Or by uniqueids? $vicidial_agent_log_SQL.=$and_campaign_id_sql; $vicidial_log_SQL.=$and_campaign_id_sql; $vicidial_closer_log_SQL.=$and_campaign_id_sql; $vicidial_user_log_SQL.=$and_campaign_id_sql; } /* THIS PAGE IS FOR SPECIFIC AGENTS, NOT NECESSARY TO FILTER FOR THIS if ($users) { $users=preg_replace('/[^-_0-9\p{L}]/u','',$users); $users=RemoveEmptyArrayStrings($users); $users_str=is_array($users) ? implode("', '", $users) : "$users"; $and_users_sql=" and user in ('$users_str')"; $where_users_sql=" where user in ('$users_str')"; $vicidial_agent_log_SQL.=$and_users_sql; $vicidial_log_SQL.=$and_users_sql; $vicidial_closer_log_SQL.=$and_users_sql; } */ /* THIS PAGE IS FOR SPECIFIC AGENTS, NOT NECESSARY TO FILTER FOR THIS if ($location) { $location=preg_replace('/[^-_0-9\p{L}]/u','',$location); $location=RemoveEmptyArrayStrings($location); $location_str=is_array($location) ? implode("', '", $location) : "$location"; $and_location_sql.=" and user_location in ('$location_str')"; $where_location_sql.=" where user_location in ('$location_str')"; # Compile list of additional users based on location $user_location_stmt="select user from vicidial_users where user is not null $LOGadmin_viewable_groupsSQL $and_location_sql"; $user_location_rslt=mysql_to_mysqli($user_location_stmt, $link); $users_by_location=array(); while ($user_location_row=mysqli_fetch_row($user_location_rslt)) { array_push($users_by_location, $user_location_row[0]); } # Combine location with selected user if ($users) { array_push($users_by_location, $users); } $users_by_location_str=implode("', '", $users_by_location); $and_users_by_location_sql=" and user in ('$users_by_location_str')"; $where_users_by_location_sql=" where user in ('$users_by_location_str')"; $vicidial_agent_log_SQL.=$and_users_by_location_sql; $vicidial_log_SQL.=$and_users_by_location_sql; $vicidial_closer_log_SQL.=$and_users_by_location_sql; } */ if ($user_group) { $user_group=preg_replace('/[^-_0-9\p{L}]/u','',$user_group); $user_group=RemoveEmptyArrayStrings($user_group); $user_group_str=is_array($user_group) ? implode("', '", $user_group) : "$user_group"; $and_user_group_sql.=" and user_group in ('$user_group_str') "; $where_user_group_sql.=" where user_group in ('$user_group_str') "; $vicidial_agent_log_SQL.=$and_user_group_sql; $vicidial_log_SQL.=$and_user_group_sql; $vicidial_closer_log_SQL.=$and_user_group_sql; $vicidial_user_log_SQL.=$and_user_group_sql; } if ($status) { $status=preg_replace('/[^-_0-9\p{L}]/u','',$status); $and_status_sql.=" and status='$status' "; $vicidial_agent_log_SQL.=$and_status_sql; $vicidial_log_SQL.=$and_status_sql; $vicidial_closer_log_SQL.=$and_status_sql; } $vicidial_agent_log_SQL="$where_event_time_sql".$vicidial_agent_log_SQL; $vicidial_log_SQL="$where_call_date_sql".$vicidial_log_SQL; $vicidial_closer_log_SQL="$where_call_date_sql".$vicidial_closer_log_SQL; $vicidial_user_log_SQL="$where_event_date_sql".$vicidial_user_log_SQL; $sort_char=""; $sort_index=""; $sort_clause=" order by call_date"; $sort_index=preg_replace('/ desc/', '', $sort_answered_details); if (preg_match('/ desc$/', $sort_answered_details)) { $sort_char="↓"; $reverse_link=preg_replace('/ desc$/', '', $sort_answered_details); } else { $sort_char="↑"; $reverse_link=$sort_answered_details." desc"; } $sort_answered_details_preg=preg_replace('/ desc$/', '', $sort_answered_details); #echo "
"; #echo "
"; #echo "

[X]

"; #echo "
"; #echo "
"; echo ""; echo ""; echo ""; echo ""; echo "
"; #echo ""; #echo "

Agent Detail: $user

"; echo "

"._QXZ("Agent Detail").": $user $NWB#VERM_display_agent_details$NWE

"; echo "		"; echo "

[X]

"; echo "
"; echo "\n"; echo "\n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo "
"._QXZ("Total session time").":\n"; echo " $total_duration_His
"._QXZ("Total pause time").":$total_pause_His
"._QXZ("Total billable time (b. pauses + talk + wait + dispo)").":$total_all_billable_His
"._QXZ("Total billable pauses").":$total_billable_His
\n"; echo "
"; ### FUN STUFF # Clause to deal with odd occurrence where agent's first record for the day is a LOGOUT (see Jamar Jenkins for 01/21/2022) $event_date_clause_apx=""; if (!$overnight_agents) { $init_start_stmt="select min(event_date) from vicidial_user_log $vicidial_user_log_SQL and event='LOGIN' and user='$user'"; # print $init_start_stmt."
\n"; $init_start_rslt=mysql_to_mysqli($init_start_stmt, $link); if (mysqli_num_rows($init_start_rslt)>0) { $isr_row=mysqli_fetch_row($init_start_rslt); $event_date_clause_apx=" and event_date>='$isr_row[0]' "; } } $session_stmt="select * from vicidial_user_log $vicidial_user_log_SQL $event_date_clause_apx and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') and user='$user' order by event_date asc"; if ($DB) {$HTML_output.="$session_stmt";} # print "$session_stmt
\n"; $session_rslt=mysql_to_mysqli($session_stmt, $link); $prev_date=""; $start_event_date=""; ### ITERATE THROUGH ALL THE AGENTS SESSIONS MATCHING THE REPORT CRITERIA $row_no=0; $agent_logged_in=0; $agent_sessions_array=array(); while ($session_row=mysqli_fetch_array($session_rslt)) { # Need this for when the report runs with a start date right in the middle of agents logged in $original_session_start_date="$start_datetime"; $original_session_cutoff_date=substr($start_datetime, 10)." 00:00:00"; $original_session_cutoff_eod=substr($start_datetime, 10)." 23:59:59"; $user=$session_row["user"]; $campaign_id=$session_row["campaign_id"]; $extension=$session_row["extension"]; $event=$session_row["event"]; $event_epoch=$session_row["event_epoch"]; $event_time=$session_row["event_date"]; $event_date=substr($event_time, 0, 10); if (!$prev_date) {$prev_date=$event_date;} # END date in case agent is still logged in at that time if ($event_date!=$TODAY) { $event_date_eod="$event_date 23:59:59"; } else { $event_date_eod="$event_date $NOW_TIME"; } #### CHECK IF THE USER WAS LOGGED IN AT THE START DATE/TIME, BUT ONLY DO THIS FOR THE FIRST ROW RETURNED if ($row_no==0) { $override_login=0; $previous_interval_stmt="select * from vicidial_user_log where user='$user' $and_vicidial_user_log_SQL and event_date<='$original_session_start_date' and event_date>='$original_session_cutoff_date' and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') order by user, event_date desc limit 1"; $previous_interval_rslt=mysql_to_mysqli($previous_interval_stmt, $link); # print "$previous_interval_stmt;\n"; if (mysqli_num_rows($previous_interval_rslt)>0) { #### GO BACKWARDS, IF THE PRECEDING RECORD IS A LOGIN, THEN USE THE SESSION DATE/TIME AS THE START TIME FOR THIS INTERVAL. $previous_interval_row=mysqli_fetch_array($previous_interval_rslt); if ($previous_interval_row["event"]=="LOGIN") { $override_login=1; $login_notes="PRIOR LOGIN"; } else { #### IF THE LAST RECORD IS A LOGOUT, CHECK THAT THE NEXT RECORD CHRONOLOGICALLY IS ALSO NOT A LOGOUT #### BECAUSE IF SO, THE AGENT WAS LAGGED AND WAS STILL LOGGED IN (OR THE LOGIN WASN'T LOGGED) $next_interval_stmt="select * from vicidial_user_log where user='$user' $and_vicidial_user_log_SQL and event_date>='$original_session_start_date' and event_date<='$original_session_cutoff_eod' and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') order by user, event_date desc limit 1"; # print "$next_interval_stmt;\n"; $next_interval_rslt=mysql_to_mysqli($next_interval_stmt, $link); if (mysqli_num_rows($next_interval_rslt)>0) { $next_interval_row=mysqli_fetch_array($next_interval_rslt); if (preg_match('/LOGOUT/', $next_interval_row["event"])) { $override_login=1; $login_notes="DOUBLE LOGOUT"; } } } if ($override_login==1) { $start_event_date=$original_session_start_date; $start_epoch_stmt="select unix_timestamp('$start_event_date')"; $start_epoch_rslt=mysql_to_mysqli($start_epoch_stmt, $link); $start_epoch_row=mysqli_fetch_row($start_epoch_rslt); $override_event_epoch=$start_epoch_row[0]; $agent_sessions_array["$start_event_date"]["start_hour"]=$override_event_epoch; $agent_sessions_array["$start_event_date"]["extension"]=$extension; $agent_sessions_array["$start_event_date"]["login_notes"]=$login_notes; $agent_logged_in=1; } } } $row_no++; # Keeps from doing an override check if ($event=="LOGIN") { #### IF AGENT IS NOT LOGGED IN, CREATE A NEW INTERVAL # 2/23/22 - agent page when back-to-back logins, first login is overwritten, see Dougwanna Brown 2/15/22-2/22/22. Purge it here if ($agent_logged_in!=0) { unset($agent_sessions_array["$start_event_date"]); $agent_logged_in=0; } if ($agent_logged_in==0) { $start_event_date=$event_time; $agent_sessions_array["$start_event_date"]["user_group"]=$user_group; $agent_sessions_array["$start_event_date"]["start_hour"]=$event_epoch; $agent_sessions_array["$start_event_date"]["extension"]=$extension; $agent_sessions_array["$start_event_date"]["server_ip"]=$server_ip; } $agent_logged_in=1; } if (preg_match('/LOGOUT/', $event)) # && $agent_logged_in==1, removed this due to back to back logouts (see user 105110 for 2022-01-10) { # 2/23/22 - agent page when back-to-back logouts, second logout is ignored, see Dougwanna Brown 2/15/22-2/22/22. # $agent_sessions_array["$start_event_date"]["end_hour"]=$event_epoch; # $agent_sessions_array["$start_event_date"]["end_date"]=$event_time; # $agent_sessions_array["$start_event_date"]["duration"]=($agent_sessions_array["$start_event_date"]["end_hour"]-$agent_sessions_array["$start_event_date"]["start_hour"]); if ($agent_logged_in==1) { $agent_sessions_array["$start_event_date"]["end_hour"]=$event_epoch; $agent_sessions_array["$start_event_date"]["end_date"]=$event_time; $agent_sessions_array["$start_event_date"]["duration"]=($agent_sessions_array["$start_event_date"]["end_hour"]-$agent_sessions_array["$start_event_date"]["start_hour"]); $agent_sessions_array["$start_event_date"]["notes"]="NORMAL LOGOUT"; } else { $agent_sessions_array["$start_event_date"]["notes"]="REPEAT LOGOUT"; } $agent_logged_in=0; } $override_login=0; $prev_date=$event_date; $prev_event=$event; $prev_campaign_id=$campaign_id; } $TODAY=date("Y-m-d"); $NOW_TIME=date("H:i:s"); if($agent_logged_in) { if ($event_date!=$TODAY) { $event_date_eod="$event_date 23:59:59"; $notes="EOD LOGOUT"; } else { $event_date_eod="$event_date $NOW_TIME"; $notes="STILL LOGGED IN"; } $eod_epoch_stmt="select unix_timestamp('$start_event_date'), unix_timestamp('$event_date_eod')"; $eod_epoch_rslt=mysql_to_mysqli($eod_epoch_stmt, $link); $eod_epoch_row=mysqli_fetch_row($eod_epoch_rslt); $agent_sessions_array["$start_event_date"]["start_hour"]=$eod_epoch_row[0]; $agent_sessions_array["$start_event_date"]["end_hour"]=$eod_epoch_row[1]; $agent_sessions_array["$start_event_date"]["end_date"]=$event_date_eod; $agent_sessions_array["$start_event_date"]["duration"]=($agent_sessions_array["$start_event_date"]["end_hour"]-$agent_sessions_array["$start_event_date"]["start_hour"]); $agent_sessions_array["$start_event_date"]["notes"]=$notes; $agent_logged_in=0; } if ($DB) {print_r($agent_sessions_array);} echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; foreach ($agent_sessions_array as $session_start_date => $session) { echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; $agent_log_stmt="select sec_to_time(pause_sec) as pause_sec_fmt, event_time, event_time+INTERVAL pause_sec SECOND as end_time, if(sub_status is null or sub_status='BLANK', '-', sub_status) as pause_code, campaign_id from vicidial_agent_log where event_time>='$session_start_date' and event_time<='".$session["end_date"]."' and user='$user' order by event_time asc"; # print $agent_log_stmt; $agent_log_rslt=mysql_to_mysqli($agent_log_stmt, $link); while ($agent_log_row=mysqli_fetch_array($agent_log_rslt)) { $campaign_id=$agent_log_row["campaign_id"]; $bp="N"; $pp="N"; if (in_array($agent_log_row["pause_code"], $billable_pause_codes["$campaign_id"]) || in_array($agent_log_row["pause_code"], $billable_pause_codes["SYSTEM"])) { $is_billable="Yes"; $bp=""; } if (!in_array($agent_log_row["pause_code"], $payable_pause_codes["$campaign_id"]) && in_array($agent_log_row["pause_code"], $payable_pause_codes["SYSTEM"])) { $pp=""; } $billable_code=$bp."B".$pp."P"; $pause_name_key=$campaign_id."-".$agent_log_row["pause_code"]; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; } echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; } echo "
"._QXZ("Agent").""._QXZ("Ext.").""._QXZ("Duration").""._QXZ("On pause").""._QXZ("Overlapping").""._QXZ("Activity")." "._QXZ("Start hour").""._QXZ("End hour")."
".$fullname_info["$user"]."".$session["extension"]."".sprintf('%02d', floor($session["duration"]/3600)).gmdate(":i:s", $session["duration"])." 0:00- ".$session_start_date."".$session["end_date"]."
   ".$agent_log_row["pause_sec_fmt"]."0:00".$pause_code_names["$pause_name_key"]."$billable_code".$agent_log_row["event_time"]."".$agent_log_row["end_time"]."
".$fullname_info["$user"]."".$session["extension"]."".sprintf('%02d', floor($session["duration"]/3600)).gmdate(":i:s", $session["duration"])."  "._QXZ("Logout")."-".$session_start_date."".$session["end_date"]."
 
"; echo "\n"; echo "
"; # print_r($agent_sessions_array); if ($db_source == 'S') { mysqli_close($link); $use_slave_server=0; $db_source = 'M'; require("dbconnect_mysqli.php"); } $ENDtime=date("U"); $endMS = microtime(); $startMSary = explode(" ",$startMS); $endMSary = explode(" ",$endMS); $runS = ($endMSary[0] - $startMSary[0]); $runM = ($endMSary[1] - $startMSary[1]); $TOTALrun = ($runS + $runM); $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); ?>