667 lines
27 KiB
Plaintext
667 lines
27 KiB
Plaintext
[general]
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static=yes
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writeprotect=no
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[globals]
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CONSOLE=Console/dsp ; Console interface for demo
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TRUNK=DAHDI/r1 ; Trunk interface
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TRUNKX=DAHDI/r2 ; 2nd trunk interface
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TRUNKIAX=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
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TRUNKIAX1=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
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TRUNKBINFONE=IAX2/1112223333:PASSWORD@iax.binfone.com ; IAX trunk interface
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SIPtrunk=SIP/1234:PASSWORD@sip.provider.net ; SIP trunk
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#include extensions-vicidial.conf
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[trunkinbound]
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; DID call routing process
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; exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi) ; use this one instead of the one below if you are having delay issues, and match to number of received digits
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exten => _X.,1,AGI(agi-DID_route.agi)
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exten => _X.,n,Hangup()
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; If you have DIDs that arrive with a plus sign at the beginning then uncomment
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;exten => _+X.,1,AGI(agi-DID_route.agi)
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;exten => _+X.,n,Hangup()
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; FastAGI for VICIDIAL/astGUIclient call logging
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exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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[loopback-no-log]
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; This context is to accept calls that have already been logged in another context in Vicidial
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; and has been sent through one of the loopbacks. This is why this context is missing the h extension.
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; Do not put any extensions in this context unless you specifically understand what this means.
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;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To)
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;exten => _91NXXNXXXXXX,n,Hangup()
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; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY
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;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets")
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;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi)
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;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
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;exten => _91NXXNXXXXXX,n,Hangup()
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exten => _999XX11112,1,Wait(2)
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exten => _999XX11112,n,Answer()
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exten => _999XX11112,n,Playback(ss-noservice)
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exten => _999XX11112,n,Playback(vm-goodbye)
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exten => _999XX11112,n,Hangup()
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[default]
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include => vicidial-auto
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; Local agent alert extensions
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exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
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exten => _8600XXX*.,n,Hangup()
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exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
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exten => _78600XXX*.,n,Hangup()
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; Local blind monitoring
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exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)
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exten => _08600XXX,n,Hangup()
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; playback of recorded prompts
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exten => _851XXXXX,1,Answer()
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exten => _851XXXXX,n,Playback(${EXTEN})
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exten => _851XXXXX,n,Hangup()
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; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
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exten => _6851XXXXX,1,Answer()
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exten => _6851XXXXX,n,WaitForSilence(2000,1,90)
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exten => _6851XXXXX,n,Playback(sip-silence)
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exten => _6851XXXXX,n,Playback(${EXTEN:1})
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exten => _6851XXXXX,n,Hangup()
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exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording
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exten => _7851XXXXX,n,Playback(${EXTEN:1})
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exten => _7851XXXXX,n,AGI(VD_amd_post.agi,${EXTEN:1})
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exten => _7851XXXXX,n,Hangup()
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; FastAGI for VICIDIAL/astGUIclient call logging
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exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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; Example phone extensions
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; 100-350 phone extensions now auto-generated, so no need to uncommend them
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; extensions for other SIP and IAX call center phones
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; cc100-cc150 SIP Phones
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;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
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;exten => _1[0-5]X,n,Hangup()
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; cc300-cc350 IAX Phones
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;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)
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;exten => _3[0-5]X,n,Hangup()
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; extensions if using a T1 channelbank
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;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
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;exten => _19XX,n,Hangup()
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; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
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;exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
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;exten => 4001,n,Voicemail(u4001) ; Send to voicemail...
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;exten => 4001,n,Hangup()
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; # timeout invalid rules
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exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
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exten => #,2,Hangup() ; Hang them up.
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exten => t,1,Goto(#,1) ; If they take too long, give up
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exten => t,n,Hangup()
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exten => i,1,Playback(invalid) ; "That's not valid, try again"
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exten => i,n,Hangup()
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; Extensions for performance testing
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;exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91999NXXXXXX,n,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
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;exten => _91999NXXXXXX,n,Hangup()
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;exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => 999999999999,n,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
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;exten => 999999999999,n,Hangup()
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; This is a loopback dialaround to allow for hearing of ringing for 3way calls
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exten => _881NXXNXXXXXX,1,Answer()
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exten => _881NXXNXXXXXX,n,Dial(${TRUNKloop}/9${EXTEN:2},,To)
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exten => _881NXXNXXXXXX,n,Hangup()
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; Vtiger fax and email log extensions
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exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to)
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exten => _9118XXXXXXXX,n,Hangup()
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exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)
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exten => _9119XXXXXXXX,n,Hangup()
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; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE
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; dial an 800 outbound number
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;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91800NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
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;exten => _91800NXXXXXX,n,Hangup()
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;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91888NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
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;exten => _91888NXXXXXX,n,Hangup()
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;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91877NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
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;exten => _91877NXXXXXX,n,Hangup()
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;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91866NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
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;exten => _91866NXXXXXX,n,Hangup()
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;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91855NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
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;exten => _91855NXXXXXX,n,Hangup()
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; dial a long distance outbound number
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; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
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;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
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;exten => _91NXXNXXXXXX,n,Hangup()
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; dial a local outbound number (modified because of only LD T1)
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;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _9NXXXXXX,n,Dial(${TRUNK}/1727${EXTEN:1},,To)
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;exten => _9NXXXXXX,n,Hangup()
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; dial a local 727 outbound number with area code
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;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _9727NXXXXXX,n,Dial(${TRUNK}/1${EXTEN:1},,To)
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;exten => _9727NXXXXXX,n,Hangup()
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; dial a long distance outbound number to the UK
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; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
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;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _901144XXXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},55,To)
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;exten => _901144XXXXXXXXXX,n,Hangup()
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; dial a long distance outbound number to Australia
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; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
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;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _901161XXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
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;exten => _901161XXXXXXXXX,n,Hangup()
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; dial a long distance outbound number through BINFONE
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; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91NXXNXXXXXX,n,Dial(${TRUNKIAX}/${EXTEN:1},55,To)
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; exten => _91NXXNXXXXXX,n,Hangup()
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; dial a long distance outbound number through a SIP provider
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; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91NXXNXXXXXX,n,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)
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; exten => _91NXXNXXXXXX,n,Hangup()
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; special extensions for North America to catch invalid phone numbers
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; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXX[0-1]XXXXXX,n,Hangup()
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; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91[0-1]XXXXXXXXX,n,Hangup()
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; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXX,n,Hangup()
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; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXXX,n,Hangup()
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; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXXXX,n,Hangup()
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; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXXXXX,n,Hangup()
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; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXXXXXXX,n,Hangup()
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; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXXXXXXXX,n,Hangup()
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; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91XXXXXXXXXXXXX,n,Hangup()
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; block calls to 555 numbers
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; exten => _91NXX555NXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91NXX555NXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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; exten => _91NXX555NXXX,n,Hangup()
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; dial a USA long distance outbound number through the loopback-no-log context
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; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => _91NXXNXXXXXX,n,Dial(${TRUNKloop}/888${EXTEN:2},55,o)
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; exten => _91NXXNXXXXXX,n,Hangup()
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;exten => _888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1)
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;exten => _888NXXNXXXXXX,n,Hanguo()
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exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
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exten => 8889990011112,n,Hanguo()
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; Inbound call from BINFONE
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; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
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; exten => 1112223333,n,Dial(sip/gs102,55,o)
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; exten => 1112223333,n,Hangup()
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; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery
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;exten => 7275551212,1,Ringing()
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;exten => 7275551212,n,Wait(1)
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;exten => 7275551212,n,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)})
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;exten => 7275551212,n,Answer()
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;exten => 7275551212,n,Dial(sip/spa2000&sip/spa2001,30,To)
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;exten => 7275551212,n,Voicemail(u2000)
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;exten => 7275551212,n,Hangup()
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; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):
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; 1. the extension of the phone to ring as defined in the asterisk.phones table
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; 2. the phone number that was called, for the live_inbound/_log entry
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; 3. a text description of the number that was called in
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; 4-7. optional fields, they are also passed as fields in the GUI to web browser
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; This is not part of VICIDIAL, it is for astGUIclient agent use only
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; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1
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; with 10 digit ANI and 4 digit DNIS star separated
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;exten => _**3429,1,Ringing
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;exten => _**3429,n,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _**3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
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;exten => _**3429,n,Answer()
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;exten => _**3429,n,Dial(sip/spa2000&sip/spa2001,30,to)
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;exten => _**3429,n,Voicemail(u2000)
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;exten => _**3429,n,Hangup()
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; Extension 3429 - with ANI [callerID]
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;exten => _*NXXNXXXXXX*3429,1,Ringing
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;exten => _*NXXNXXXXXX*3429,n,AGI(agi://127.0.0.1:4577/call_log)
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;exten => _*NXXNXXXXXX*3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
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;exten => _*NXXNXXXXXX*3429,n,Answer()
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;exten => _*NXXNXXXXXX*3429,n,Dial(sip/spa2000&sip/spa2001,30,to)
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;exten => _*NXXNXXXXXX*3429,n,Voicemail(u2000)
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;exten => _*NXXNXXXXXX*3429,n,Hangup()
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; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):
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; Below are the parameters needed for the script to be run properly
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; 1. the method of call handling for the script:
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; - CID - CID received, add record with phone number
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; - CIDLOOKUP - Lookup CID to find record in whole system
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; - CIDLOOKUPRL - Restrict lookup to one list
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; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
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; - CLOSER - Closer calls from VICIDIAL fronters
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; - ANI - ANI received, add record with phone number (based on RBS T1s)
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; - ANILOOKUP - Lookup ANI to find record in whole system
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; - ANILOOKUPRL - Restrict lookup to one list
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; - ANILOOKUPRC - Restrict lookup to one campaign's lists
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; - VID - Add record with Vendor Lead Code received as argument 12
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; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
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; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
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; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
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; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
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; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
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; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
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; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
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; - 3DIGITID - Enter 3 digit code to go to agent
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; - 4DIGITID - Enter 4 digit code to go to agent
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; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
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; 2. the method of searching for an available agent:
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; - LO - Load Balance Overflow only (priority to home server)
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; - LB - <default> Load Balance total system
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; - SO - Home server only
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; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
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; 4. the phone number that was called, for the log entry
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; 5. the callerID or lead_id of the person that called(usually overridden)
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; 6. the park extension audio file name if used
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; 7. the status of the call initially(usually not used)
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; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
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; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
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; 10. the campaign_id to search within lists if CIDLOOKUPRC
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; 11. the user to queue the call to for AGENTDIRECT in-group calls
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; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
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;
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; inbound VICIDIAL call with CID delivery through T1 PRI
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;exten => 1234,1,Answer() ; Answer the line
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;exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
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;exten => 1234,n,Hangup()
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; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
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exten => _90009.,1,Answer() ; Answer the line
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exten => _90009.,n,Dial(${TRUNKloop}/9${EXTEN},,to)
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exten => _90009.,n,Hangup()
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exten => _990009.,1,Answer() ; Answer the line, Sometimes needs to be removed
|
|
exten => _990009.,n,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
|
|
exten => _990009.,n,Hangup()
|
|
; DID forwarded calls
|
|
exten => _99909*.,1,Answer()
|
|
exten => _99909*.,n,AGI(agi-VDAD_ALL_inbound.agi)
|
|
exten => _99909*.,n,Hangup()
|
|
|
|
|
|
; barge monitoring extension
|
|
exten => 8159,1,ZapBarge()
|
|
exten => 8159,n,Hangup()
|
|
|
|
; ZapBarge direct channel extensions
|
|
exten => _86120XX,1,ZapBarge(${EXTEN:5})
|
|
exten => _86120XX,n,Hangup()
|
|
|
|
; MeetMe Adjustment Extensions
|
|
exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
|
|
exten => _X48600XXX,2,Hangup()
|
|
|
|
exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
|
|
exten => _X38600XXX,2,Hangup()
|
|
|
|
exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
|
|
exten => _X28600XXX,2,Hangup()
|
|
|
|
exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
|
|
exten => _X18600XXX,2,Hangup()
|
|
|
|
exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
|
|
exten => _55558600XXX,2,Hangup()
|
|
|
|
; immediate hangup extension
|
|
exten => 8300,1,Hangup()
|
|
|
|
; astGUIclient conferences
|
|
exten => _86000[0-4]X,1,Meetme(${EXTEN},q)
|
|
exten => _86000[0-4]X,n,Hangup()
|
|
|
|
; VICIDIAL conferences
|
|
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
|
|
exten => _86000[5-9]X,n,Hangup()
|
|
exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
|
|
exten => _8600[1-2]XX,n,Hangup()
|
|
|
|
; quiet entry and leaving conferences for VICIDIAL (inbound announce, SendDTMF and ring-agent)
|
|
exten => _78600XXX,1,Meetme(${EXTEN:1},Fq)
|
|
exten => _78600XXX,n,Hangup()
|
|
|
|
; quiet monitor-only extensions for meetme rooms (for room managers)
|
|
exten => _68600XXX,1,Meetme(${EXTEN:1},Fmq)
|
|
exten => _68600XXX,n,Hangup()
|
|
|
|
; Asterisk 1.8 workaround
|
|
exten => _58600XXX,1,Meetme(${EXTEN:1},Fmq)
|
|
exten => _58600XXX,n,Hangup()
|
|
|
|
; quiet monitor-only entry and leaving conferences for VICIDIAL (recording)
|
|
exten => _558600XXX,1,Meetme(${EXTEN:2},Fmq)
|
|
exten => _558600XXX,n,Hangup()
|
|
|
|
; voicelab exten
|
|
exten => _86009XX,1,Meetme(${EXTEN},Fmq)
|
|
; voicelab exten moderator
|
|
exten => _986009XX,1,Meetme(${EXTEN:1})
|
|
|
|
|
|
|
|
; park channel for client GUI parking, hangup after 30 minutes
|
|
; create a GSM formatted audio file named "park.gsm" that is 30 minutes long
|
|
; and put it in /var/lib/asterisk/sounds
|
|
exten => 8301,1,Answer()
|
|
exten => 8301,n,AGI(park_CID.agi)
|
|
exten => 8301,n,Playback(park)
|
|
exten => 8301,n,Hangup()
|
|
exten => 8303,1,Answer()
|
|
exten => 8303,n,AGI(park_CID.agi)
|
|
exten => 8303,n,Playback(conf)
|
|
exten => 8303,n,Hangup()
|
|
|
|
; park channel for client GUI conferencing, hangup after 30 minutes
|
|
; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
|
|
; and put it in /var/lib/asterisk/sounds
|
|
exten => 8302,1,Answer()
|
|
exten => 8302,n,Playback(conf)
|
|
exten => 8302,n,Hangup()
|
|
|
|
exten => 8304,1,Answer()
|
|
exten => 8304,n,Playback(ding)
|
|
exten => 8304,n,Hangup()
|
|
|
|
; default audio for safe harbor 2-second-after-hello message then hangup
|
|
; create a GSM formatted audio file complies with safe harbor rules
|
|
; and put it in /var/lib/asterisk/sounds then change filename below
|
|
exten => 8307,1,Answer()
|
|
exten => 8307,n,Playback(vm-goodbye)
|
|
exten => 8307,n,Hangup()
|
|
|
|
; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
|
|
exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES)
|
|
exten => 8320,n,Hangup()
|
|
exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
|
|
exten => _8320*.,n,Hangup()
|
|
|
|
; these are used for the ring_all function in VICIDIAL
|
|
exten => _8331*.,1,Playback(sip-silence)
|
|
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
|
|
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
|
|
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
|
|
exten => _8331*.,n,Hangup()
|
|
|
|
|
|
; use for selective CallerID hangup by area code(hard-coded)
|
|
exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
|
|
exten => 8352,n,Playback(safe_harbor)
|
|
exten => 8352,n,Hangup()
|
|
|
|
; this is used for sending DTMF signals within conference calls, the client app
|
|
; sends the digits to be played in the callerID field
|
|
; sound files must be placed in /var/lib/asterisk/sounds
|
|
exten => 8500998,1,Answer()
|
|
exten => 8500998,n,Playback(silence)
|
|
exten => 8500998,n,AGI(agi-dtmf.agi)
|
|
exten => 8500998,n,Hangup()
|
|
|
|
; multi-remote-monitor entry extensions
|
|
exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)
|
|
exten => 8162,n,Hangup()
|
|
|
|
exten => 34567890123456789,1,Answer()
|
|
exten => 34567890123456789,n,Goto(monitor,s,1)
|
|
exten => 34567890123456789,n,Hangup()
|
|
|
|
;#### VDAD STANDARD TRANSFER ENTRIES ####
|
|
; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly
|
|
; 1. the method of call handling for the script:
|
|
; - NORMAL - <default> Standard outbound routing to agent
|
|
; - TEST - For performance testing only
|
|
; - BROADCAST - For no-agent broadcast dialing
|
|
; - SURVEY - For survery question then on to agent
|
|
; - REMINDER - Reminder campaign
|
|
; - REMINDX - Reminder with transfer to agent
|
|
; 2. the method of searching for an available agent:
|
|
; - LB - <default> Load Balance total system
|
|
; - LO - Load Balance Overflow only (priority to home server)
|
|
; - SO - Home server only
|
|
; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign
|
|
; 4. the acceptible dtmf digits for a SURVEY
|
|
; 5. the out-opt digit for a SURVEY (must be in the digit map)
|
|
; 6. the sound file to play for a SURVEY when transfering to an agent
|
|
; 7. the sound file to play for a SURVEY when DNCing the call
|
|
; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press
|
|
; if OPTOUT call is sent to agent if no button press at all
|
|
; 9. the status that is use for a SURVEY when someone opts out
|
|
; if the status is DNC it will also add them to the internal dnc table
|
|
|
|
; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
|
|
exten => 8364,1,Playback(sip-silence)
|
|
exten => 8364,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
exten => 8364,n,Hangup()
|
|
|
|
; VICIDIAL_auto_dialer transfer script:
|
|
exten => 8365,1,Playback(sip-silence)
|
|
exten => 8365,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
|
|
exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
|
|
exten => 8365,n,Hangup()
|
|
|
|
; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
|
|
exten => 8366,1,Playback(sip-silence)
|
|
exten => 8366,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
exten => 8366,n,Hangup()
|
|
|
|
; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
|
|
exten => 8367,1,Playback(sip-silence)
|
|
exten => 8367,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
|
|
exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
|
|
exten => 8367,n,Hangup()
|
|
|
|
; VICIDIAL_auto_dialer transfer script Load Balanced:
|
|
exten => 8368,1,Playback(sip-silence)
|
|
exten => 8368,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
exten => 8368,n,Hangup()
|
|
|
|
; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
|
|
exten => 8369,1,Playback(sip-silence)
|
|
exten => 8369,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8369,n,AMD(2000,2000,1000,5000,120,50,4,256)
|
|
exten => 8369,n,AGI(VD_amd.agi,${EXTEN})
|
|
exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
exten => 8369,n,Hangup()
|
|
|
|
; VICIDIAL auto-dial reminder script
|
|
exten => 8372,1,Playback(sip-silence)
|
|
exten => 8372,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
|
|
exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
|
|
exten => 8372,n,Hangup()
|
|
|
|
; VICIDIAL SURVEY transfer script AMD with Load Balanced:
|
|
exten => 8373,1,Playback(sip-silence)
|
|
exten => 8373,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8373,n,AMD(2000,2000,1000,5000,120,50,4,256)
|
|
exten => 8373,n,AGI(VD_amd.agi,${EXTEN})
|
|
exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
exten => 8373,n,Hangup()
|
|
|
|
; VICIDIAL SURVEY transfer script with Cepstral names:
|
|
exten => 8374,1,Playback(sip-silence)
|
|
exten => 8374,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
exten => 8374,n,Hangup()
|
|
|
|
; VICIDIAL SURVEY transfer script AMD with Cepstral variables:
|
|
exten => 8375,1,Playback(sip-silence)
|
|
exten => 8375,n,AGI(agi://127.0.0.1:4577/call_log)
|
|
exten => 8375,n,AMD(2000,2000,1000,5000,120,50,4,256)
|
|
exten => 8375,n,AGI(VD_amd.agi,${EXTEN})
|
|
exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
exten => 8375,n,Hangup()
|
|
|
|
|
|
|
|
; PERFORMANCE TESTING
|
|
exten => _999XXXXXX1,1,Answer()
|
|
exten => _999XXXXXX1,n,Wait(2)
|
|
exten => _999XXXXXX1,n,Playback(vicidial-welcome)
|
|
exten => _999XXXXXX1,n,Hangup()
|
|
|
|
exten => _999XX11112,1,Wait(2)
|
|
exten => _999XX11112,n,Answer()
|
|
exten => _999XX11112,n,Playback(ss-noservice)
|
|
exten => _999XX11112,n,Playback(vm-goodbye)
|
|
exten => _999XX11112,n,Hangup()
|
|
|
|
exten => _999XX18112,1,Wait(2)
|
|
exten => _999XX18112,n,Answer()
|
|
exten => _999XX18112,n,Playback(vtiger-fax)
|
|
exten => _999XX18112,n,Playback(vtiger-fax)
|
|
exten => _999XX18112,n,Hangup()
|
|
|
|
exten => _999XX19112,1,Wait(2)
|
|
exten => _999XX19112,n,Answer()
|
|
exten => _999XX19112,n,Playback(vtiger-email)
|
|
exten => _999XX19112,n,Playback(vtiger-email)
|
|
exten => _999XX19112,n,Hangup()
|
|
|
|
exten => _999XXXX112,1,Wait(5)
|
|
exten => _999XXXX112,n,Answer()
|
|
exten => _999XXXX112,n,Playback(demo-instruct)
|
|
exten => _999XXXX112,n,Playback(demo-instruct)
|
|
exten => _999XXXX112,n,Hangup()
|
|
|
|
exten => _999XXXXXX2,1,Wait(8)
|
|
exten => _999XXXXXX2,n,Answer()
|
|
exten => _999XXXXXX2,n,Playback(demo-instruct)
|
|
exten => _999XXXXXX2,n,Hangup()
|
|
|
|
exten => _999XXXXXX3,1,Set(PRI_CAUSE=1)
|
|
exten => _999XXXXXX3,n,Hangup()
|
|
|
|
exten => _999XXXXXX4,1,Set(PRI_CAUSE=27)
|
|
exten => _999XXXXXX4,n,Hangup()
|
|
|
|
exten => _999XXXXXX5,1,Wait(120)
|
|
exten => _999XXXXXX5,n,Hangup()
|
|
|
|
exten => _999XXXXXX6,1,Wait(10)
|
|
exten => _999XXXXXX6,n,Answer()
|
|
exten => _999XXXXXX6,n,Playback(demo-instruct)
|
|
exten => _999XXXXXX6,n,Hangup()
|
|
|
|
exten => _999XXXXXX7,1,Wait(12)
|
|
exten => _999XXXXXX7,n,Answer()
|
|
exten => _999XXXXXX7,n,Playback(demo-enterkeywords)
|
|
exten => _999XXXXXX7,n,Hangup()
|
|
|
|
exten => _999XXXXXX8,1,Set(PRI_CAUSE=17)
|
|
exten => _999XXXXXX8,n,Hangup()
|
|
|
|
exten => _999XXXXXX9,1,Wait(6)
|
|
exten => _999XXXXXX9,n,Answer()
|
|
exten => _999XXXXXX9,n,Playback(demo-abouttotry)
|
|
exten => _999XXXXXX9,n,Hangup()
|
|
|
|
exten => _999XXXXXX0,1,Wait(5)
|
|
exten => _999XXXXXX0,n,Answer()
|
|
exten => _999XXXXXX0,n,Playback(vm-goodbye)
|
|
exten => _999XXXXXX0,n,Hangup()
|
|
|
|
;exten => 99999999999,1,Answer()
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Playback(conf)
|
|
;exten => 99999999999,n,Hangup()
|
|
|
|
|
|
[monitor]
|
|
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
|
|
|
|
exten => s,1,Set(TIMEOUT(digit)=10)
|
|
exten => s,n,Set(TIMEOUT(response)=10)
|
|
exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit)
|
|
exten => s,n,Background(vm-extension) ; need audio prompt.
|
|
exten => s,n,WaitExten(10)
|
|
exten => s,n,Hangup()
|
|
|
|
exten => i,1,Goto(monitor_exit,s,1)
|
|
exten => i,n,Hangup()
|
|
exten => #,1,Goto(monitor_exit,s,1)
|
|
exten => #,n,Hangup()
|
|
exten => t,1,Goto(monitor_exit,s,1)
|
|
exten => t,n,Hangup()
|
|
|
|
exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen
|
|
exten => _8[0-2]XX,n,Hangup()
|
|
exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X) ; Barge
|
|
exten => _99[0-2]XX,n,Hangup()
|
|
|
|
[monitor_exit]
|
|
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
|
|
|
|
exten => _X,1,Goto(monitor,s,1)
|
|
exten => _X,n,Hangup()
|
|
|
|
exten => i,1,Goto(monitor,s,1)
|
|
exten => i,n,Hangup()
|
|
exten => #,1,Goto(monitor,s,1)
|
|
exten => #,n,Hangup()
|
|
exten => t,1,Goto(monitor,s,1)
|
|
exten => t,n,Hangup()
|