549 lines
17 KiB
Perl
549 lines
17 KiB
Perl
#!/usr/bin/perl
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#
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# agi-phone_monitor.agi version 2.8
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#
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# NOTE! - To use this script you MUST have entries in the System Settings
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# "Custom Dialplan Entry" for this to work.
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# Read the AGENT_MONITOR.txt document for more information.
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#
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# This script is designed to allow managers to listen to agent sessions by
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# dialing a phone exten number or user ID number. For this to work, the user ID
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# or phone extension must be only digits. If you are using the phone extension,
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# then all phone extensions on the system must be unique.
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#
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# user is prompted for a user ID or phone login then press #
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# then the user is forwarded to monitor the active vicidial agent session
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#
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# ; settings for this script:
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# ; 1. USER, PHONE or PLOGIN, lookup by user id, phone extension or phone login (default is USER)
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# ; 2. Y or N, log in api log (default is N)
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# ; 3. BARGE or LISTEN, (default is LISTEN)
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# ; 4. Prepopulated ID, for use in context by itself
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#
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# can be added as an AGI to a Call Menu, or just a direct extension transfer:
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#
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# ; call menu AGI with options:
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# agi-phone_monitor.agi,USER---N---LISTEN---
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#
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# ; or as extension transfer to "up_monitor_exit" context and "s" extension
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#
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# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG
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# 130401-0724 - First build
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# 130520-1013 - Added PLOGIN lookup option and no-prompt extension feature
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# 130710-1658 - Small change to allow non-hangup between agent calls
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# 130925-1824 - Added variable filter to prevent DID SQL injection attack
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#
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&get_time_now;
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$start_epoch = $now_date_epoch;
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$script = 'agi-phone_monitor.agi';
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$US='_';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/phone_monitor.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### BEGIN parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$user_phone = $ARGV_vars[0];
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$api_log = $ARGV_vars[1];
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$barge_listen = $ARGV_vars[2];
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$prepop_id = $ARGV_vars[3];
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}
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if ( (length($user_phone) < 1) || ($user_phone !~ /USER|PHONE|PLOGIN/) )
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{$user_phone = 'USER';}
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if ( (length($api_log) < 1) || ($api_log !~ /Y|N/) )
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{$api_log = 'N';}
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if ( (length($barge_listen) < 1) || ($barge_listen !~ /BARGE|LISTEN/) )
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{$barge_listen = 'LISTEN';}
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### END parsing run-time options ###
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($V)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D//gi;
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$calleridname =~ s/unknown//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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$phone_number=$callerid;
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### Grab Server values from the database
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$stmtA = "SELECT ext_context,agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$DBext_context = $aryA[0];
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$DBagi_output = $aryA[1];
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if ($DBext_context) {$ext_context = $DBext_context;}
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$entry_chances=0;
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$VALID_login=0;
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$ACTIVE_login=0;
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$VDADremDIALstr='';
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while ( ($entry_chances < 3) && ($VALID_login < 1) )
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{
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$entry_chances++;
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if (length($prepop_id)<2)
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{
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&user_phone_gather;
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}
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else
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{$PIN_number = $prepop_id;}
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###### Check userID and password against vicidial_users table
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$stmtA = "SELECT count(*) FROM vicidial_users where user='$PIN_number' and active='Y';";
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if ($user_phone =~ /PHONE/)
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{$stmtA = "SELECT count(*) FROM phones where extension='$PIN_number' and active='Y';";}
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if ($user_phone =~ /PLOGIN/)
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{$stmtA = "SELECT count(*) FROM phones where login='$PIN_number' and active='Y';";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VALID_login = $aryA[0];
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}
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$sthA->finish();
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if ($VALID_login > 0)
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{
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$AGI->stream_file('pin-number-accepted');
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}
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else
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{
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if ($api_log =~ /Y/)
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{
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$stmtA="INSERT INTO vicidial_api_log set user='$calleridname',agent_user='$PIN_number',function='phone_monitor',value='',result='ERROR',result_reason='No user found',source='monitor',data='$calleridname|$callerid',api_date='$now_date',api_script='$script',run_time='0';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "API LOG INSERT $affected_rows|$stmtA|"; &agi_output;}
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}
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$AGI->stream_file('pin-invalid');
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}
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}
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if ($VALID_login < 1)
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{
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if ($AGILOG) {$agi_string = "PHONE MONITOR END: Invalid Login |$VALID_login|$PIN_number|"; &agi_output;}
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if ($use_call_menu =~ /Y/)
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{
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if ($AGILOG) {$agi_string = "exiting the agent dial-in app, transferring call to B @ $context"; &agi_output;}
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print "SET CONTEXT $context\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET EXTENSION B\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET PRIORITY 1\n";
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$result = <STDIN>;
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checkresult($result);
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}
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else
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{
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$AGI->stream_file('vm-goodbye');
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$AGI->hangup();
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$dbhA->disconnect();
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}
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exit;
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}
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else
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{
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$secX = time();
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$PDtarget = ($secX - 30);
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($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget);
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$Pyear = ($Pyear + 1900);
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$Pmon++;
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if ($Pmon < 10) {$Pmon = "0$Pmon";}
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if ($Pmday < 10) {$Pmday = "0$Pmday";}
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if ($Phour < 10) {$Phour = "0$Phour";}
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if ($Pmin < 10) {$Pmin = "0$Pmin";}
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if ($Psec < 10) {$Psec = "0$Psec";}
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$PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec";
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###### Check if user is logged in, vicidial_live_agents table
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$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$PIN_number' and last_update_time > \"$PDtsSQLdate\";";
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if ($user_phone =~ /PHONE/)
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{$stmtA = "SELECT count(*) FROM vicidial_live_agents where extension LIKE \"%/$PIN_number\" and last_update_time > \"$PDtsSQLdate\";";}
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if ($user_phone =~ /PLOGIN/)
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{
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$PLOGIN_extension='XXXXXXXXXXXXXXXXXX';
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$PLOGIN_server_ip='1.1.1.1';
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$stmtA = "SELECT extension,server_ip FROM phones where login='$PIN_number' and active='Y';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$PLOGIN_extension = $aryA[0];
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$PLOGIN_server_ip = $aryA[1];
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "PLOGIN DEBUG: |$PLOGIN_extension|$PLOGIN_server_ip|$stmtA|"; &agi_output;}
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$stmtA = "SELECT count(*) FROM vicidial_live_agents where extension LIKE \"%/$PLOGIN_extension\" and server_ip='$PLOGIN_server_ip' and last_update_time > \"$PDtsSQLdate\";";
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}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$ACTIVE_login = "$aryA[0]";
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}
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$sthA->finish();
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if ($ACTIVE_login < 1)
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{
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if ($AGILOG) {$agi_string = "PHONE MONIOR END: Inactive Login |$VALID_login|$PIN_number|$PASS_word| |$ACTIVE_login|$PDtsSQLdate|$stmtA|"; &agi_output;}
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if ($api_log =~ /Y/)
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{
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$stmtA="INSERT INTO vicidial_api_log set user='$calleridname',agent_user='$PIN_number',function='phone_monitor',value='',result='ERROR',result_reason='Inactive Login',source='monitor',data='$calleridname|$callerid',api_date='$now_date',api_script='$script',run_time='0';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "API LOG INSERT $affected_rows|$stmtA|"; &agi_output;}
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}
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$AGI->stream_file('login-fail');
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$AGI->stream_file('vm-goodbye');
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$AGI->hangup();
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$dbhA->disconnect();
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exit;
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}
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else
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{
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$stmtA = "SELECT conf_exten,extension,server_ip from vicidial_live_agents WHERE user='$PIN_number' and last_update_time > \"$PDtsSQLdate\" limit 1;";
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if ($user_phone =~ /PHONE/)
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{$stmtA = "SELECT conf_exten,extension,server_ip FROM vicidial_live_agents where extension LIKE \"%/$PIN_number\" and last_update_time > \"$PDtsSQLdate\" limit 1;";}
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if ($user_phone =~ /PLOGIN/)
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{
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$PLOGIN_extension='XXXXXXXXXXXXXXXXXX';
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$PLOGIN_server_ip='1.1.1.1';
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$stmtA = "SELECT extension,server_ip FROM phones where login='$PIN_number' and active='Y';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$PLOGIN_extension = $aryA[0];
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$PLOGIN_server_ip = $aryA[1];
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}
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$sthA->finish();
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$stmtA = "SELECT conf_exten,extension,server_ip FROM vicidial_live_agents where extension LIKE \"%/$PLOGIN_extension\" and server_ip='$PLOGIN_server_ip' and last_update_time > \"$PDtsSQLdate\" limit 1;";
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}
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_countCUSTDATA=0;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VDADconf_exten = $aryA[0];
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$VDADextension = $aryA[1];
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$VDADserver_ip = $aryA[2];
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}
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$sthA->finish();
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### format the remote server dialstring to get the call to the overflow agent meetme room
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$S='*';
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if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
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{
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$a = leading_zero($1);
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$b = leading_zero($2);
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$c = leading_zero($3);
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$d = leading_zero($4);
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# use double-star prefix to go through native bridge IAX path
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$VDADremDIALstr = "$S$S$a$S$b$S$c$S$d$S";
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}
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$barge_listen_prefix = '58';
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if($barge_listen =~ /BARGE/)
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{$barge_listen_prefix = '59';}
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$VDADremDIALstr .= "$barge_listen_prefix$VDADconf_exten";
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if ($api_log =~ /Y/)
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{
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$stmtA="INSERT INTO vicidial_api_log set user='$calleridname',agent_user='$PIN_number',function='phone_monitor',value='',result='SUCCESS',result_reason='',source='monitor',data='$VDADconf_exten|$VDADextension|$VDADserver_ip|$calleridname|$callerid',api_date='$now_date',api_script='$script',run_time='0';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "API LOG INSERT $affected_rows|$stmtA|"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "Agent $PIN_number sent to $VDADremDIALstr"; &agi_output;}
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print "SET CONTEXT $ext_context\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET EXTENSION $VDADremDIALstr\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET PRIORITY 1\n";
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$result = <STDIN>;
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checkresult($result);
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}
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}
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$dbhA->disconnect();
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exit;
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################################################################################
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##### SUBROUTINES ##############################################################
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################################################################################
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##### BEGIN collect the user and password ######################################
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sub user_phone_gather
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{
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################################################################################
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# please enter the pin number followed by the pound key
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$interrupt_digit='';
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$interrupt_digit = $AGI->stream_file('ld_welcome_pin_number','0123456789');
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print STDERR "interrupt_digit |$interrupt_digit|\n";
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$digits_being_entered=1;
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$PIN_number='';
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if ($interrupt_digit > 0)
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{
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# if ($interrupt_digit == 35) {$interrupt_digit='#';}
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# if ($interrupt_digit == 42) {$interrupt_digit='*';}
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if ($interrupt_digit == 48) {$interrupt_digit=0;}
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if ($interrupt_digit == 49) {$interrupt_digit=1;}
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if ($interrupt_digit == 50) {$interrupt_digit=2;}
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if ($interrupt_digit == 51) {$interrupt_digit=3;}
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if ($interrupt_digit == 52) {$interrupt_digit=4;}
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if ($interrupt_digit == 53) {$interrupt_digit=5;}
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if ($interrupt_digit == 54) {$interrupt_digit=6;}
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if ($interrupt_digit == 55) {$interrupt_digit=7;}
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if ($interrupt_digit == 56) {$interrupt_digit=8;}
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if ($interrupt_digit == 57) {$interrupt_digit=9;}
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$PIN_number=$interrupt_digit;
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}
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$digit_loop_counter=0;
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while ( ($digits_being_entered > 0) && ($digit_loop_counter < 20) )
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{
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$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
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if ($digit =~ /\d/)
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{
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$PIN_number = "$PIN_number$digit";
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print STDERR "digit |$digit| PIN_number |$PIN_number|\n";
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# $AGI->say_digits("$digit");
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undef $digit;
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}
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else
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{
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$digits_being_entered=0;
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}
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$digit_loop_counter++;
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}
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$PIN_number =~ s/\D//gi;
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if ($PIN_number) {print STDERR "digit |$digit| PIN_number |$PIN_number|\n";}
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}
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##### END collect the user and password ###############################################
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sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
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{
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$filedate = "$year$mon$mday$hour$min$sec";
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}
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sub checkresult
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{
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/) {
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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sub leading_zero($)
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{
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$_ = $_[0];
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s/^(\d)$/0$1/;
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s/^(\d\d)$/0$1/;
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return $_;
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} # End of the leading_zero() routine.
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