1120 lines
42 KiB
PHP
1120 lines
42 KiB
PHP
<?php
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# AST_IVRstats.php
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#
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# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 81026-2026 - First build
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# 81107-0341 - Added time range and option and 15-minute increment graph
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# 81107-1148 - Added average times and totals
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# 81108-0922 - Added no-callerID and unique caller counts
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# 90310-2056 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 91112-0719 - Added in-group names to select list
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# 100214-1421 - Sort menu alphabetically
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# 100301-1401 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110525-1907 - Added support for outbound log analysis
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# 110703-1850 - Added download option
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# 111103-2315 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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# 130114-0115 - Added report logging
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# 130610-1004 - Finalized changing of all ereg instances to preg
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# 130621-0738 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0940 - Fixed issue #675
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# 130901-0819 - Changed to mysqli PHP functions
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# 140108-0737 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 140501-1900 - Fixed 15-min graph for inbound and outbound
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["type"])) {$type=$_GET["type"];}
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elseif (isset($_POST["type"])) {$type=$_POST["type"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($type)<2) {$type='inbound';}
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if ($type == 'inbound')
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{$report_name = 'Inbound IVR Report';}
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else
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{$report_name = 'Outbound IVR Report';}
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = "You are not allowed to view reports";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = "Login incorrect, please try again";
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";}
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if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";}
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if ($type == 'inbound')
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{$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";}
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else
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{$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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if ($type == 'inbound')
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{
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$LISTgroups[$i]='CALLMENU';
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$LISTgroups_names[$i]='IVR';
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$i++;
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$groups_to_print++;
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$LISTgroups[$i]='XMLPULL';
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$LISTgroups_names[$i]='Dynamic Application';
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$i++;
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$groups_to_print++;
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}
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$LISTgroups[$i] = $row[0];
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$LISTgroups_names[$i] = $row[1];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "''";
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# $group_SQL = "group_id IN('')";
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}
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else
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{
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$group_SQL = preg_replace('/,$/i', '',$group_SQL);
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# $group_SQL = "group_id IN($group_SQL)";
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}
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if (strlen($group_SQL)<3) {$group_SQL="''";}
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$statcats_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: white; background-color: green}\n";
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$HEADER.=" .red {color: white; background-color: red}\n";
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$HEADER.=" .blue {color: white; background-color: blue}\n";
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$HEADER.=" .purple {color: white; background-color: purple}\n";
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$HEADER.="-->\n";
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$HEADER.=" </STYLE>\n";
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if ($shift == 'RANGE')
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{
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$query_date_BEGIN = "$query_date";
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$query_date_END = "$end_date";
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}
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else
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{
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$EXquery_date = explode(' ',$query_date);
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$query_date = "$EXquery_date[0]";
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$EXend_date = explode(' ',$end_date);
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$end_date = "$EXend_date[0]";
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:14:59";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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}
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$query_dateARRAY = explode(" ",$query_date_BEGIN);
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$query_date_D = $query_dateARRAY[0];
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$query_date_T = $query_dateARRAY[1];
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$end_dateARRAY = explode(" ",$query_date_END);
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$end_date_D = $end_dateARRAY[0];
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$end_date_T = $end_dateARRAY[1];
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$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HEADER.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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|
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# require("admin_header.php");
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$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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|
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if ($DB > 0)
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{
|
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$MAIN.="<BR>\n";
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$MAIN.="$group_ct|$group_string|$group_SQL\n";
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$MAIN.="<BR>\n";
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$MAIN.="$shift|$query_date|$end_date\n";
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|
$MAIN.="<BR>\n";
|
|
}
|
|
|
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
|
|
$MAIN.="Date Range:<BR>\n";
|
|
|
|
$MAIN.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
|
|
$MAIN.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
|
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date_D'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.=" <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
|
|
|
|
$MAIN.="<BR> to <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
|
|
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date_D'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.=" <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
|
|
|
|
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
|
|
if ($type == 'inbound')
|
|
{
|
|
$MAIN.="Inbound Groups: \n";
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
|
|
{$MAIN.="<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
$MAIN.="<a href=\"$PHP_SELF?DB=$DB&type=$type&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS&shift=$shift&file_download=1\">DOWNLOAD</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
|
|
$MAIN.="<a href=\"./AST_CLOSERstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">CLOSER REPORT</a> \n";
|
|
$MAIN.="</FONT>\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="Campaigns: \n";
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
|
|
{$MAIN.="<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
$MAIN.="<a href=\"$PHP_SELF?DB=$DB&type=$type&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS&shift=$shift&file_download=1\">DOWNLOAD</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=31&campaign_id=$group[0]\">MODIFY</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
|
|
$MAIN.="<a href=\"./AST_VDADstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">OUTBOUND REPORT</a> \n";
|
|
$MAIN.="</FONT>\n";
|
|
}
|
|
|
|
$MAIN.="</TD></TR>\n";
|
|
$MAIN.="<TR><TD>\n";
|
|
|
|
#$MAIN.="<SELECT SIZE=1 NAME=group>\n";
|
|
# $o=0;
|
|
# while ($groups_to_print > $o)
|
|
# {
|
|
# if ($groups[$o] == $group) {$MAIN.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
# else {$MAIN.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
# $o++;
|
|
# }
|
|
#$MAIN.="</SELECT>\n";
|
|
$MAIN.="Shift: <SELECT SIZE=1 NAME=shift>\n";
|
|
$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
|
|
$MAIN.="<option value=\"\">--</option>\n";
|
|
$MAIN.="<option value=\"AM\">AM</option>\n";
|
|
$MAIN.="<option value=\"PM\">PM</option>\n";
|
|
$MAIN.="<option value=\"ALL\">ALL</option>\n";
|
|
$MAIN.="<option value=\"RANGE\">RANGE</option>\n";
|
|
$MAIN.="</SELECT>\n";
|
|
|
|
$MAIN.="<SCRIPT LANGUAGE=\"JavaScript\">\n";
|
|
|
|
$MAIN.="function submit_form()\n";
|
|
$MAIN.=" {\n";
|
|
$MAIN.=" document.vicidial_report.end_date.value = document.vicidial_report.end_date_D.value + \" \" + document.vicidial_report.end_date_T.value;\n";
|
|
$MAIN.=" document.vicidial_report.query_date.value = document.vicidial_report.query_date_D.value + \" \" + document.vicidial_report.query_date_T.value;\n";
|
|
$MAIN.=" document.vicidial_report.submit();\n";
|
|
$MAIN.=" }\n";
|
|
|
|
$MAIN.="</SCRIPT>\n";
|
|
|
|
$MAIN.="<BR>Display as: ";
|
|
$MAIN.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$MAIN.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR>";
|
|
$MAIN.=" <input type=button value=\"SUBMIT\" name=smt id=smt onClick=\"submit_form()\">\n";
|
|
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
$MAIN.="</FORM>\n\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>\n\n";
|
|
|
|
|
|
if ($groups_to_print < 1)
|
|
{
|
|
$MAIN.="\n\n";
|
|
$MAIN.="PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
$MAIN.="IVR Stats Report: $query_date_BEGIN to $query_date_END $NOW_TIME\n";
|
|
$MAIN.=" $group_string\n";
|
|
|
|
$CSV_text.="\"IVR Stats Report: $query_date_BEGIN to $query_date_END\",\"$NOW_TIME\"\n";
|
|
|
|
$TOTALcalls=0;
|
|
$NOCALLERIDcalls=0;
|
|
$UNIQUEcallers=0;
|
|
$totFLOWivr_time=0;
|
|
$totFLOWtotal_time=0;
|
|
|
|
##### Grab all records for the IVR for the specified time period
|
|
if ($type == 'inbound')
|
|
{
|
|
$stmt="select uniqueid,extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) order by uniqueid,start_time;";
|
|
}
|
|
else
|
|
{
|
|
$stmt="select uniqueid,caller_code,event_date,campaign_id,menu_id,menu_action,UNIX_TIMESTAMP(event_date),caller_code from vicidial_outbound_ivr_log where event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' and campaign_id IN($group_SQL) order by uniqueid,event_date,menu_action desc;";
|
|
}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $logs_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$uniqueid[$p] = $row[0];
|
|
$extension[$p] = $row[1];
|
|
$start_time[$p] = $row[2];
|
|
$comment_a[$p] = $row[3];
|
|
$comment_b[$p] = $row[4];
|
|
$comment_d[$p] = $row[5];
|
|
$epoch[$p] = $row[6];
|
|
$phone_ext[$p] = $row[7];
|
|
$p++;
|
|
}
|
|
|
|
### create the call flow of all calls by uniqueid
|
|
$last_uniqueid='';
|
|
$first_epoch='';
|
|
$last_epoch='';
|
|
$p=0;
|
|
$r=-1;
|
|
while ($p < $logs_to_print)
|
|
{
|
|
if ($DB > 0) {$MAIN.="$p|$uniqueid[$p]|$comment_b[$p]";}
|
|
if ($last_uniqueid === "$uniqueid[$p]")
|
|
{
|
|
$unique_calls[$r] .= "----------$comment_b[$p]";
|
|
if ($DB > 0) {$MAIN.=" $r|$unique_calls[$r]\n";}
|
|
$last_epoch[$r]=$epoch[$p];
|
|
}
|
|
else
|
|
{
|
|
$r++;
|
|
$caller_id[$r]=$phone_ext[$p];
|
|
if (strlen($phone_ext[$p])<2)
|
|
{$NOCALLERIDcalls++;}
|
|
else
|
|
{
|
|
if (!preg_match("/_$phone_ext[$p]_/",$unique_callerIDs))
|
|
{
|
|
$unique_callerIDs .= "_$phone_ext[$p]_";
|
|
$UNIQUEcallers++;
|
|
}
|
|
}
|
|
$first_epoch[$r]=$epoch[$p];
|
|
$last_epoch[$r]=$epoch[$p];
|
|
$unique_calls[$r] = $comment_b[$p];
|
|
$FLOWuniqueid[$r] = "$uniqueid[$p]";
|
|
$last_uniqueid = "$uniqueid[$p]";
|
|
if ($DB > 0) {$MAIN.=" $r|$unique_calls[$r]\n";}
|
|
}
|
|
$p++;
|
|
}
|
|
|
|
### sort call flows for counting
|
|
$RAWunique_calls = $unique_calls;
|
|
if ($logs_to_print > 0)
|
|
{sort($unique_calls);}
|
|
|
|
|
|
### count each unique call flow
|
|
$last_Suniqueid='';
|
|
$p=-1;
|
|
$s=0;
|
|
while ($s <= $r)
|
|
{
|
|
if ($DB > 0) {$MAIN.="$s|$unique_calls[$s]\n";}
|
|
if ($last_Suniqueid === "$unique_calls[$s]")
|
|
{
|
|
$STunique_calls_count[$p]++;
|
|
}
|
|
else
|
|
{
|
|
$p++;
|
|
$STunique_calls[$p] = $unique_calls[$s];
|
|
$last_Suniqueid = "$unique_calls[$s]";
|
|
$STunique_calls_count[$p]=1;
|
|
}
|
|
$s++;
|
|
}
|
|
|
|
|
|
### put call flows and counts together for sorting again
|
|
$TOTALcalls=0;
|
|
$s=0;
|
|
while ($s <= $p)
|
|
{
|
|
$TOTALcalls = ($TOTALcalls + $STunique_calls_count[$s]);
|
|
$STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
|
|
$FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
|
|
$s++;
|
|
}
|
|
|
|
#### PRINT TOTAL CALLS INTO THIS IVR
|
|
$MAIN.="\n";
|
|
$MAIN.="Calls taken into this IVR: $TOTALcalls\n";
|
|
$MAIN.="Calls with no CallerID: $NOCALLERIDcalls\n";
|
|
$MAIN.="Unique Callers: $UNIQUEcallers\n";
|
|
$MAIN.="\n";
|
|
|
|
$CSV_text.="\"Calls taken into this IVR: $TOTALcalls\"\n";
|
|
$CSV_text.="\"Calls with no CallerID: $NOCALLERIDcalls\"\n";
|
|
$CSV_text.="\"Unique Callers: $UNIQUEcallers\"\n\n";
|
|
|
|
### sort call flows for counting
|
|
if ($p > 0)
|
|
{rsort($FLOWunique_calls);}
|
|
|
|
|
|
### put call flows and counts together for sorting again
|
|
$RUC_ct = count($RAWunique_calls);
|
|
$s=0;
|
|
while ($s <= $p)
|
|
{
|
|
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
|
|
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
|
|
|
|
$t=0;
|
|
while ($t < $RUC_ct)
|
|
{
|
|
if ($FLOWsummary[1] === "$RAWunique_calls[$t]")
|
|
{
|
|
$FLOWunique_calls_list[$s] .= "'$FLOWuniqueid[$t]',";
|
|
if ($last_epoch[$t] <= $first_epoch[$t]) {$last_epoch[$t] = ($first_epoch[$t] + 5);}
|
|
else {$last_epoch[$t] = ($last_epoch[$t] + 10);}
|
|
$FLOWivr_time[$s] = ($FLOWivr_time[$s] + ($last_epoch[$t] - $first_epoch[$t]));
|
|
}
|
|
$t++;
|
|
}
|
|
|
|
$s++;
|
|
}
|
|
|
|
|
|
### put call flows and counts together for sorting again
|
|
$s=0;
|
|
|
|
$ASCII_text.="+--------+--------+--------+--------+------+------+\n";
|
|
$ASCII_text.="| | | QUEUE | QUEUE | IVR | TOTAL|\n";
|
|
$ASCII_text.="| IVR | QUEUE | DROP | DROP | AVG | AVG |\n";
|
|
$ASCII_text.="| CALLS | CALLS | CALLS | PERCENT| TIME | TIME | CALL PATH\n";
|
|
$ASCII_text.="+--------+--------+--------+--------+------+------+------------\n";
|
|
|
|
######## GRAPHING #########
|
|
$graph_stats=array();
|
|
$max_ivr_calls=1;
|
|
$max_queue_calls=1;
|
|
$max_queue_drops=1;
|
|
$max_queue_drops_percent=1;
|
|
$max_ivr_avg=1;
|
|
$max_total_avg=1;
|
|
$GRAPH="<a name='ivrgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='16%' id='ivrgraph1' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('IVRCALLS', '1'); return false;\">IVR CALLS</a></th><th width='17%' id='ivrgraph2' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('QUEUECALLS', '2'); return false;\">QUEUE CALLS</a></th><th width='17%' id='ivrgraph3' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('QUEUEDROPCALLS', '3'); return false;\">QUEUE DROP CALLS</a></th><th width='16%' id='ivrgraph4' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('QUEUEDROPPERCENT', '4'); return false;\">QUEUE DROP PERCENT</a></th><th width='17%' id='ivrgraph5' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('IVRAVGTIME', '5'); return false;\">IVR AVG TIME</a></th><th width='17%' id='ivrgraph6' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('TOTALAVGTIME', '6'); return false;\">TOTAL AVG TIME</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='6' class='graph_span_cell'><span id='ivr_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$IVRCALLS_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>IVR CALLS</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
|
|
$QUEUECALLS_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>QUEUE CALLS</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
|
|
$QUEUEDROPCALLS_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>QUEUE DROP CALLS</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
|
|
$QUEUEDROPPERCENT_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>QUEUE DROP PERCENT</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
|
|
$IVRAVGTIME_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>IVR AVG TIME</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
|
|
$TOTALAVGTIME_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>TOTAL AVG TIME</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
|
|
###########################
|
|
|
|
$CSV_text.="\"\",\"IVR CALLS\",\"QUEUE CALLS\",\"QUEUE DROP CALLS\",\"QUEUE DROP PERCENT\",\"IVR AVG TIME\",\"TOTAL AVG TIME\",\"CALL PATH\"\n";
|
|
|
|
while ($s <= $p)
|
|
{
|
|
$vcl_statuses = $MT;
|
|
$FLOWdrop[$s]=0;
|
|
$FLOWtotal[$s]=0;
|
|
$FLOWdropPCT[$s]=0;
|
|
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
|
|
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
|
|
|
|
$FLOWunique_calls_list[$s] = preg_replace("/,$/","",$FLOWunique_calls_list[$s]);
|
|
|
|
|
|
if ($type == 'inbound')
|
|
{
|
|
##### Grab all records for the IVR for the specified time period
|
|
$stmt="select status,length_in_sec from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and uniqueid IN($FLOWunique_calls_list[$s]);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$vcl_statuses_to_print = mysqli_num_rows($rslt);
|
|
$w=0;
|
|
while ($w < $vcl_statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vcl_statuses[$w] = $row[0];
|
|
if ( (preg_match('/DROP/',$vcl_statuses[$w])) or (preg_match('/XDROP/',$vcl_statuses[$w])) )
|
|
{$FLOWdrop[$s]++;}
|
|
$FLOWclose_time[$s] = ($FLOWclose_time[$s] + $row[1]);
|
|
$FLOWtotal[$s]++;
|
|
$w++;
|
|
}
|
|
}
|
|
|
|
$FLOWdropPCT[$s] = (MathZDC($FLOWdrop[$s], $FLOWtotal[$s]) * 100);
|
|
$FLOWdropPCT[$s] = round($FLOWdropPCT[$s], 2);
|
|
|
|
if ($FLOWsummary[0]>$max_ivr_calls) {$max_ivr_calls=$FLOWsummary[0];}
|
|
if ($FLOWtotal[$s]>$max_queue_calls) {$max_queue_calls=$FLOWtotal[$s];}
|
|
if ($FLOWdrop[$s]>$max_queue_drops) {$max_queue_drops=$FLOWdrop[$s];}
|
|
if ($FLOWdropPCT[$s]>$max_queue_drops_percent) {$max_queue_drops_percent=$FLOWdropPCT[$s];}
|
|
$graph_stats[$s][1]=$FLOWsummary[0];
|
|
$graph_stats[$s][2]=$FLOWtotal[$s];
|
|
$graph_stats[$s][3]=$FLOWdrop[$s];
|
|
$graph_stats[$s][4]=$FLOWdropPCT[$s];
|
|
|
|
$FLOWsummary[0] = sprintf("%6s", $FLOWsummary[0]);
|
|
$FLOWtotal[$s] = sprintf("%6s", $FLOWtotal[$s]);
|
|
$FLOWdrop[$s] = sprintf("%6s", $FLOWdrop[$s]);
|
|
$FLOWdropPCT[$s] = sprintf("%6s", $FLOWdropPCT[$s]);
|
|
$FLOWsummary[1] = preg_replace('/\-\-\-\-\-\-\-\-\-\-/', ' / ', $FLOWsummary[1]);
|
|
$FLOWtotal_time[$s] = ($FLOWivr_time[$s] + $FLOWclose_time[$s]);
|
|
|
|
$avgFLOWivr_time[$s] = MathZDC($FLOWivr_time[$s], $FLOWsummary[0]);
|
|
$avgFLOWivr_time[$s] = round($avgFLOWivr_time[$s], 0);
|
|
$avgFLOWivr_time[$s] = sprintf("%4s", $avgFLOWivr_time[$s]);
|
|
$avgFLOWtotal_time[$s] = MathZDC($FLOWtotal_time[$s], $FLOWsummary[0]);
|
|
$avgFLOWtotal_time[$s] = round($avgFLOWtotal_time[$s], 0);
|
|
$avgFLOWtotal_time[$s] = sprintf("%4s", $avgFLOWtotal_time[$s]);
|
|
|
|
if (trim($avgFLOWivr_time[$s])>$max_ivr_avg) {$max_ivr_avg=trim($avgFLOWivr_time[$s]);}
|
|
if (trim($avgFLOWtotal_time[$s])>$max_total_avg) {$max_total_avg=trim($avgFLOWtotal_time[$s]);}
|
|
$graph_stats[$s][0]=$FLOWsummary[1];
|
|
$graph_stats[$s][5]=trim($avgFLOWivr_time[$s]);
|
|
$graph_stats[$s][6]=trim($avgFLOWtotal_time[$s]);
|
|
|
|
|
|
$totFLOWtotal_time = ($totFLOWtotal_time + $FLOWtotal_time[$s]);
|
|
$totFLOWivr_time = ($totFLOWivr_time + $FLOWivr_time[$s]);
|
|
$totFLOWtotal = ($totFLOWtotal + $FLOWtotal[$s]);
|
|
$totFLOWdrop = ($totFLOWdrop + $FLOWdrop[$s]);
|
|
|
|
$ASCII_text.="| $FLOWsummary[0] | $FLOWtotal[$s] | $FLOWdrop[$s] | $FLOWdropPCT[$s]%| $avgFLOWivr_time[$s] | $avgFLOWtotal_time[$s] | $FLOWsummary[1]\n";
|
|
$CSV_text.="\"\",\"$FLOWsummary[0]\",\"$FLOWtotal[$s]\",\"$FLOWdrop[$s]\",\"$FLOWdropPCT[$s]%\",\"$avgFLOWivr_time[$s]\",\"$avgFLOWtotal_time[$s]\",\"$FLOWsummary[1]\"\n";
|
|
|
|
$s++;
|
|
}
|
|
$TOTALcalls = sprintf("%6s", $TOTALcalls);
|
|
$totFLOWtotal = sprintf("%6s", $totFLOWtotal);
|
|
$totFLOWdrop = sprintf("%6s", $totFLOWdrop);
|
|
$TavgFLOWivr_time = MathZDC($totFLOWivr_time, $TOTALcalls);
|
|
$TavgFLOWivr_time = round($TavgFLOWivr_time, 0);
|
|
$TavgFLOWivr_time = sprintf("%4s", $TavgFLOWivr_time);
|
|
$TavgFLOWtotal_time = MathZDC($totFLOWtotal_time, $TOTALcalls);
|
|
$TavgFLOWtotal_time = round($TavgFLOWtotal_time, 0);
|
|
$TavgFLOWtotal_time = sprintf("%4s", $TavgFLOWtotal_time);
|
|
$totFLOWdropPCT = (MathZDC($totFLOWdrop, $totFLOWtotal) * 100);
|
|
$totFLOWdropPCT = round($totFLOWdropPCT, 0);
|
|
$totFLOWdropPCT = sprintf("%5s", $totFLOWdropPCT);
|
|
|
|
$ASCII_text.="+--------+--------+--------+--------+------+------+------------\n";
|
|
$ASCII_text.="| $TOTALcalls | $totFLOWtotal | $totFLOWdrop | $totFLOWdropPCT% | $TavgFLOWivr_time | $TavgFLOWtotal_time |\n";
|
|
$ASCII_text.="+--------+--------+--------+--------+------+------+\n";
|
|
|
|
$CSV_text.="\"\",\"$TOTALcalls\",\"$totFLOWtotal\",\"$totFLOWdrop\",\"$totFLOWdropPCT%\",\"$TavgFLOWivr_time\",\"$TavgFLOWtotal_time\"\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$IVRCALLS_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_ivr_calls))."' height='16' />".$graph_stats[$d][1]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
|
|
$QUEUECALLS_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_queue_calls))."' height='16' />".$graph_stats[$d][2]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
|
|
$QUEUEDROPCALLS_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_queue_drops))."' height='16' />".$graph_stats[$d][3]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
|
|
$QUEUEDROPPERCENT_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][4], $max_queue_drops_percent))."' height='16' />".$graph_stats[$d][4]."%</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
|
|
$IVRAVGTIME_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5], $max_ivr_avg))."' height='16' />".$graph_stats[$d][5]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
|
|
$TOTALAVGTIME_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][6], $max_total_avg))."' height='16' />".$graph_stats[$d][6]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
|
|
}
|
|
$IVRCALLS_graph.="<tr><th class='thgraph' scope='col'>".trim($TOTALcalls)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
|
|
$QUEUECALLS_graph.="<tr><th class='thgraph' scope='col'>".trim($totFLOWtotal)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
|
|
$QUEUEDROPCALLS_graph.="<tr><th class='thgraph' scope='col'>".trim($totFLOWdrop)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
|
|
$QUEUEDROPPERCENT_graph.="<tr><th class='thgraph' scope='col'>".trim($totFLOWdropPCT)."%</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
|
|
$IVRAVGTIME_graph.="<tr><th class='thgraph' scope='col'>".trim($TavgFLOWivr_time)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
|
|
$TOTALAVGTIME_graph.="<tr><th class='thgraph' scope='col'>".trim($TavgFLOWtotal_time)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
|
|
$JS_onload.="\tDrawGraph('IVRCALLS', '1');\n";
|
|
$JS_text.="function DrawGraph(graph, th_id) {\n";
|
|
$JS_text.=" var IVRCALLS_graph=\"$IVRCALLS_graph\";\n";
|
|
$JS_text.=" var QUEUECALLS_graph=\"$QUEUECALLS_graph\";\n";
|
|
$JS_text.=" var QUEUEDROPCALLS_graph=\"$QUEUEDROPCALLS_graph\";\n";
|
|
$JS_text.=" var QUEUEDROPPERCENT_graph=\"$QUEUEDROPPERCENT_graph\";\n";
|
|
$JS_text.=" var IVRAVGTIME_graph=\"$IVRAVGTIME_graph\";\n";
|
|
$JS_text.=" var TOTALAVGTIME_graph=\"$TOTALAVGTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=6; i++) {\n";
|
|
$JS_text.=" var cellID=\"ivrgraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"ivrgraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('ivr_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
}
|
|
|
|
##############################
|
|
######### TIME STATS
|
|
|
|
$MAIN.="\n";
|
|
$MAIN.="---------- TIME STATS\n";
|
|
|
|
$MAIN.="<FONT SIZE=0>\n";
|
|
|
|
if ($type == 'inbound')
|
|
{
|
|
$inb_15min_array=array();
|
|
$stmt="select uniqueid, SEC_TO_TIME((TIME_TO_SEC(min(start_time)) DIV 900) * 900) as stime from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) group by uniqueid";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt))
|
|
{
|
|
$time_index=substr($row[1], 0, -2);
|
|
$time_index=preg_replace('/[^0-9]/', '', $time_index);
|
|
$inb_15min_array["$time_index"]++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$inb_15min_array=array();
|
|
$stmt="select uniqueid, SEC_TO_TIME((TIME_TO_SEC(min(event_date)) DIV 900) * 900) as stime from vicidial_outbound_ivr_log where event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' and campaign_id IN($group_SQL) and menu_action='' group by uniqueid";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt))
|
|
{
|
|
$time_index=substr($row[1], 0, -2);
|
|
$time_index=preg_replace('/[^0-9]/', '', $time_index);
|
|
$inb_15min_array["$time_index"]++;
|
|
}
|
|
}
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
|
|
$hi_hour_count=0;
|
|
$last_full_record=0;
|
|
$i=0;
|
|
$h=0;
|
|
$total_calls=0;
|
|
while ($i <= 96)
|
|
{
|
|
$time_index=substr("0$h", -2)."00";
|
|
$hour_count[$i]=$inb_15min_array["$time_index"]+0;
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$i++;
|
|
|
|
|
|
$time_index=substr("0$h", -2)."15";
|
|
$hour_count[$i]=$inb_15min_array["$time_index"]+0;
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$i++;
|
|
|
|
$time_index=substr("0$h", -2)."30";
|
|
$hour_count[$i]=$inb_15min_array["$time_index"]+0;
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$i++;
|
|
|
|
$time_index=substr("0$h", -2)."45";
|
|
$hour_count[$i]=$inb_15min_array["$time_index"]+0;
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
|
|
$hour_multiplier = MathZDC(100, $hi_hour_count);
|
|
|
|
$MAIN.="<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
|
$MAIN.="GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\n";
|
|
$CSV_text.="\n\"GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\"\n";
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 102)
|
|
{
|
|
if ($Mk >= 5)
|
|
{
|
|
$Mk=0;
|
|
$scale_num=MathZDC($k, $hour_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n";
|
|
#$MAIN.="| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | TOTAL |\n";
|
|
$MAIN.="| HOUR |$call_scale| TOTAL |\n";
|
|
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n";
|
|
$CSV_text.="\"HOUR\",\"TOTAL\"\n";
|
|
|
|
$ZZ = '00';
|
|
$i=0;
|
|
$h=4;
|
|
$hour= -1;
|
|
$no_lines_yet=1;
|
|
|
|
while ($i <= 96)
|
|
{
|
|
$char_counter=0;
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$time = "+$hour$ZZ+";
|
|
}
|
|
if ($h == 1) {$time = " 15 ";}
|
|
if ($h == 2) {$time = " 30 ";}
|
|
if ($h == 3) {$time = " 45 ";}
|
|
$Ghour_count = $hour_count[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$total_calls+=$hour_count[$i];
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
$MAIN.="|$time|";
|
|
$k=0; while ($k <= 102) {$MAIN.=" "; $k++;}
|
|
$MAIN.="| $hour_count[$i] |\n";
|
|
$CSV_text.="\"\",\"$time\",\"0\"\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (99 - $Xhour_count);
|
|
$total_calls+=$hour_count[$i];
|
|
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
|
|
$MAIN.="|$time|<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {$MAIN.="*"; $k++; $char_counter++;}
|
|
$MAIN.="*X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {$MAIN.=" "; $k++; $char_counter++;}
|
|
while ($char_counter <= 101) {$MAIN.=" "; $char_counter++;}
|
|
$MAIN.="| $hour_count[$i] |\n";
|
|
$CSV_text.="\"\",\"$time\",\"$hour_count[$i]\"\n";
|
|
|
|
}
|
|
|
|
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
|
|
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n";
|
|
$MAIN.="| + ".sprintf("%-5s", $total_calls)." +\n";
|
|
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n\n";
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
|
|
$MAIN.="</PRE>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
|
|
$MAIN.="</BODY></HTML>\n";
|
|
}
|
|
|
|
if ($file_download>0) {
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_IVRstats_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
} else {
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
|
|
echo $HEADER;
|
|
echo $JS_text;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
|
|
|
|
?>
|