mattf
091cc0a489
Fix for other reports issues git-svn-id: svn://192.168.202.10@3909 3d104415-ff17-0410-8863-d5cf3c621b8a
1729 lines
65 KiB
PHP
1729 lines
65 KiB
PHP
<?php
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# AST_agent_time_detail.php
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#
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# Pulls time stats per agent selectable by campaign or user group
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# should be most accurate agent stats of all of the reports
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#
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 90522-0723 - First build
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# 90908-1103 - Added DEAD time stats
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# 100203-1147 - Added CUSTOMER time statistics
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101207-1634 - Changed limits on seconds to 65000 from 30000 in vicidial_agent_log
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# 101207-1719 - Fixed download file formatting bugs(issue 394)
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# 101208-0320 - Fixed issue 404
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# 110307-1057 - Added user_case setting in options.php
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# 110623-0728 - Fixed user group selection bug
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# 110708-1727 - Added options.php setting for time precision
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# 111104-1248 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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# 121130-0957 - Fix for user group permissions issue #588
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# 130414-0137 - Added report logging
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# 220414-2111 - Added counts on parked(hold) calls
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# 130610-0849 - Finalized changing of all ereg instances to preg
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# 130621-0821 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0945 - Fixed issue #675
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# 130829-2012 - Changed to mysqli PHP functions
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# 131122-0657 - Added options.php atdr_login_logout_user_link option
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# 131129-1020 - Fixed division by zero bug in HTML mode
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# 140108-0708 - Added webserver and hostname to report logging
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# 140314-0852 - Fixed several division by zero bugs
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141113-1124 - Finalized adding QXZ translation to all admin files
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# 141125-0950 - Changed AGENT TIME to LOGIN TIME for uniform headers with other reports, issue #427
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# 141204-0548 - Fix for download headers, issue #805
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# 141230-0929 - Added code for on-the-fly language translations display
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# 150210-1356 - Added option to show time in seconds
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# 150422-1643 - Added two new shift options
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# 150516-1311 - Fixed Javascript element problem, Issue #857
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# 150529-1921 - Sub statuses are now sorted in alphabetical order
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# 151110-1612 - Changed download function to always export time with hours
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# 151112-1335 - Added option to search archived tables
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# 160121-2037 - Added report title header, default report format, cleaned up formatting
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# 160301-2051 - Expanded full name to 25 characters on text display
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# 160330-0649 - Fixed issue with names and non-latin setting
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# 160411-1958 - Fixed issue with download field order
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 170409-1542 - Added IP List validation code
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# 170829-0040 - Added screen color settings
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# 171012-2015 - Fixed javascript/apache errors with graphs
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# 180502-2215 - Added new help display, added CONNECTED column
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# 191013-0846 - Fixes for PHP7
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# 210318-1558 - Added agent screen visibility stats
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# 210324-2010 - Added agent visibility stats to HTML graphs
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# 211115-1513 - Fix for case-mismatch on pause code statuses for multi-campaign selects
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# 220303-1427 - Added allow_web_debug system setting
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# 230526-1740 - Patch for user_group bug, related to Issue #1346
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# 240801-1130 - Code updates for PHP8 compatibility
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$atdr_login_logout_user_link=0;
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["show_parks"])) {$show_parks=$_GET["show_parks"];}
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elseif (isset($_POST["show_parks"])) {$show_parks=$_POST["show_parks"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
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elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!is_array($group)) {$group = array();}
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if (!is_array($user_group)) {$user_group = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($stage)<2) {$stage='NAME';}
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$report_name = 'Agent Time Detail';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {echo "|$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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$SSallow_web_debug = $row[7];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$query_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $query_date);
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$end_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $end_date);
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$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
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$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
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$file_download = preg_replace('/[^-_0-9a-zA-Z]/', '', $file_download);
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$search_archived_data = preg_replace('/[^-_0-9a-zA-Z]/', '', $search_archived_data);
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$report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type);
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$stage = preg_replace('/[^-_0-9a-zA-Z]/', '', $stage);
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$show_parks = preg_replace('/[^-_0-9a-zA-Z]/', '', $show_parks);
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$time_in_sec = preg_replace('/[^-_0-9a-zA-Z]/', '', $time_in_sec);
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# Variables filtered further down in the code
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# $group
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# $user_group
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$shift = preg_replace('/[^-_0-9a-zA-Z]/', '', $shift);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$shift = preg_replace('/[^-_0-9\p{L}]/u', '', $shift);
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}
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if ($search_archived_data=="checked")
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{
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$agent_log_table="vicidial_agent_log_archive";
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$vicidial_agent_visibility_log_table="vicidial_agent_visibility_log_archive";
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$table_check_stmt="show tables like 'vicidial_timeclock_log_archive'";
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$table_check_rslt=mysql_to_mysqli($table_check_stmt, $link);
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if (mysqli_num_rows($table_check_rslt)>0)
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{
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$timeclock_log_table="vicidial_timeclock_log_archive";
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}
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else
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{
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$timeclock_log_table="vicidial_timeclock_log";
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}
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}
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else
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{
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$agent_log_table="vicidial_agent_log";
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$vicidial_agent_visibility_log_table="vicidial_agent_visibility_log";
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$timeclock_log_table="vicidial_timeclock_log";
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}
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$user_case = '';
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$TIME_agenttimedetail = '';
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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if ($user_case == '1')
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{$userSQL = 'ucase(user)';}
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if ($user_case == '2')
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{$userSQL = 'lcase(user)';}
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if (strlen($userSQL)<2)
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{$userSQL = 'user';}
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if (strlen($TIME_agenttimedetail)<1)
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{$TIME_agenttimedetail = 'H';}
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if ($file_download == 1)
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{
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$TIME_agenttimedetail = 'HF';
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}
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if ($time_in_sec)
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{
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$TIME_agenttimedetail = 'S';
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') )
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{
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$auth=1;
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if ($auth_message == '2FA')
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Your session is expired").". <a href=\"admin.php\">"._QXZ("Click here to log in")."</a>.\n";
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exit;
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}
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}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "|$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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# echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
|
|
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
|
|
{
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
}
|
|
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
|
|
|
|
$LOGadmin_viewable_groupsSQL='';
|
|
$whereLOGadmin_viewable_groupsSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
}
|
|
|
|
$LOGadmin_viewable_call_timesSQL='';
|
|
$whereLOGadmin_viewable_call_timesSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
|
|
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
|
|
$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
|
|
$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
|
|
}
|
|
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
|
|
$group_string .= "$group[$i]|";
|
|
$i++;
|
|
}
|
|
|
|
$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "|$stmt\n";}
|
|
$campaigns_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $campaigns_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$groups[$i] =$row[0];
|
|
if (preg_match('/\-ALL/',$group_string) )
|
|
{$group[$i] = $groups[$i];}
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = ""; $park_log_SQL = "";}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$park_log_SQL = "and channel_group in ($group_SQL)";
|
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
#for ($i=0; $i<count($user_group); $i++)
|
|
# {
|
|
# if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
|
|
# }
|
|
$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "|$stmt\n";}
|
|
$user_groups_to_print = mysqli_num_rows($rslt);
|
|
$user_groups=array();
|
|
$i=0;
|
|
while ($i < $user_groups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$user_groups[$i] =$row[0];
|
|
if ($all_user_groups) {$user_group[$i]=$row[0];}
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $user_group[$i]);
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{
|
|
# $user_group_SQL = "";
|
|
$user_group_SQL = " $LOGadmin_viewable_groupsSQL";
|
|
$TCuser_group_SQL = " $LOGadmin_viewable_groupsSQL";
|
|
}
|
|
else
|
|
{
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$TCuser_group_SQL = $user_group_SQL;
|
|
$user_group_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
|
|
$TCuser_group_SQL = "and user_group IN($TCuser_group_SQL)";
|
|
}
|
|
|
|
if ($DB) {echo "|$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
|
|
$stmt="select distinct pause_code,pause_code_name from vicidial_pause_codes;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "|$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$pause_code[$i] = "$row[0]";
|
|
$pause_code_name[$i] = "$row[1]";
|
|
$i++;
|
|
}
|
|
|
|
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&show_parks=$show_parks&time_in_sec=$time_in_sec&search_archived_data=$search_archived_data&report_display_type=$report_display_type&DB=$DB";
|
|
|
|
# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
# $NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.gif\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
?>
|
|
|
|
<HTML>
|
|
<HEAD>
|
|
<STYLE type="text/css">
|
|
<!--
|
|
.yellow {color: white; background-color: yellow}
|
|
.red {color: white; background-color: red}
|
|
.blue {color: white; background-color: blue}
|
|
.purple {color: white; background-color: purple}
|
|
-->
|
|
</STYLE>
|
|
|
|
<?php
|
|
|
|
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
echo "<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
require("chart_button.php");
|
|
echo "<script src='chart/Chart.js'></script>\n";
|
|
echo "<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
|
|
echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;z-index:99;'></div>";
|
|
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
echo "<span style=\"position:absolute;left:0px;top:0px;z-index:20;\" id=admin_header>";
|
|
|
|
$short_header=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:3px;top:30px;z-index:19;\" id=agent_status_stats>\n";
|
|
echo "<b>"._QXZ("$report_name")."</b> $NWB#agent_time_detail$NWE\n";
|
|
echo "<PRE><FONT SIZE=2>";
|
|
}
|
|
|
|
if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
|
|
{
|
|
# echo "\n";
|
|
echo _QXZ("PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
|
|
echo _QXZ(" NOTE: stats taken from shift specified")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'TEST')
|
|
{
|
|
$time_BEGIN = "09:45:00";
|
|
$time_END = "10:00:00";
|
|
}
|
|
if ($shift == 'AM')
|
|
{
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
if ($shift == '9AM-5PM')
|
|
{
|
|
$time_BEGIN = "09:00:00";
|
|
$time_END = "16:59:59";
|
|
}
|
|
if ($shift == '5PM-MIDNIGHT')
|
|
{
|
|
$time_BEGIN = "17:00:00";
|
|
$time_END = "23:59:59";
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.=""._QXZ("$report_name",40)." $NOW_TIME ($db_source)\n";
|
|
$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
|
|
|
|
$GRAPH.=_QXZ("$report_name",40)." $NOW_TIME\n";
|
|
$GRAPH.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("$report_name",40)." $NOW_TIME\n";
|
|
$file_output .= _QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
|
|
}
|
|
|
|
|
|
|
|
############################################################################
|
|
##### BEGIN gathering information from the database section
|
|
############################################################################
|
|
|
|
### BEGIN gather user IDs and names for matching up later
|
|
# user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')
|
|
$stmt="select full_name,$userSQL,if(user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL'), 1, 0) from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user limit 100000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "|$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_timeclock=1;
|
|
$max_agenttime=1;
|
|
$max_wait=1;
|
|
$max_talk=1;
|
|
$max_dispo=1;
|
|
$max_pause=1;
|
|
$max_dead=1;
|
|
$max_customer=1;
|
|
$TOT_HIDDEN=0;
|
|
$TOT_VISIBLE=0;
|
|
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ULname[$i] = $row[0];
|
|
$ULuser[$i] = $row[1];
|
|
$i++;
|
|
}
|
|
### END gather user IDs and names for matching up later
|
|
|
|
|
|
### BEGIN gather timeclock records per agent
|
|
$stmt="select $userSQL,sum(login_sec) from ".$timeclock_log_table." where event IN('LOGIN','START') and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' $TCuser_group_SQL group by user limit 10000000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$punches_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $punches_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TCuser[$i] = $row[0];
|
|
$TCtime[$i] = $row[1];
|
|
$i++;
|
|
}
|
|
### END gather timeclock records per agent
|
|
|
|
|
|
### BEGIN gather pause code information by user IDs
|
|
$sub_statuses='-';
|
|
$sub_statusesTXT='';
|
|
$sub_statusesHEAD='';
|
|
$sub_statusesHTML='';
|
|
$sub_statusesFILE='';
|
|
$sub_statusesARY=$MT;
|
|
$sub_status_count=0;
|
|
$PCusers='-';
|
|
$PCusersARY=$MT;
|
|
$PCuser_namesARY=$MT;
|
|
$user_count=0;
|
|
|
|
if ($show_parks)
|
|
{
|
|
$park_HEADER=" "._QXZ("PARKS",8)." | "._QXZ("PARK TIME",10)." | "._QXZ("AVG PARK",10)." | "._QXZ("PARKS/CALL",10)." |";
|
|
$park_HEADER_DIV="+----------+------------+------------+------------";
|
|
$park_HEADER_CSV=",PARKS,PARK TIME,AVG PARK,PARKS/CALL";
|
|
}
|
|
|
|
# Displays park info - need to run regardless so HTML view will populate
|
|
$park_array=array();
|
|
$park_stmt="select user, count(*), sum(parked_sec) From park_log where parked_time <= '$query_date_END' and parked_time >= '$query_date_BEGIN' $park_log_SQL group by user";
|
|
if ($DB) {$ASCII_text.= "$park_stmt\n";}
|
|
$park_rslt=mysql_to_mysqli($park_stmt, $link);
|
|
while ($park_row=mysqli_fetch_row($park_rslt))
|
|
{
|
|
$park_array[$park_row[0]][0]=$park_row[1];
|
|
$park_array[$park_row[0]][1]=$park_row[2];
|
|
}
|
|
|
|
# Grab a list of sub_statuses sorted in order so they will appear in order in the resulting report - otherwise they could appear in any order
|
|
$ss_stmt="select distinct sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL order by sub_status asc limit 10000000;";
|
|
$ss_rslt=mysql_to_mysqli($ss_stmt, $link);
|
|
$j=0;
|
|
while($ss_row=mysqli_fetch_row($ss_rslt))
|
|
{
|
|
$current_ss=$ss_row[0];
|
|
|
|
$stmt="select $userSQL,sum(pause_sec),sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 and sub_status='$current_ss' $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
if ($DB) {$ASCII_text.= "$stmt\n";}
|
|
$sub_subs_to_print = mysqli_num_rows($rslt);
|
|
$subs_to_print+=$sub_subs_to_print;
|
|
$i=0;
|
|
while ($i < $sub_subs_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$PCuser[$j] = $row[0];
|
|
$PCpause_sec[$j] = $row[1];
|
|
$sub_status[$j] = $row[2];
|
|
|
|
if (!preg_match("/\-$sub_status[$j]\-/i", $sub_statuses))
|
|
{
|
|
$sub_statusesTXT = sprintf("%10s", $sub_status[$j]);
|
|
$sub_statusesHEAD .= "------------+";
|
|
$sub_statusesHTML .= " $sub_statusesTXT |";
|
|
$sub_statusesFILE .= ",$sub_status[$j]";
|
|
$sub_statuses .= "$sub_status[$j]-";
|
|
$sub_statusesARY[$sub_status_count] = $sub_status[$j];
|
|
$sub_status_count++;
|
|
|
|
$max_varname="max_".$sub_status[$j];
|
|
$$max_varname=1;
|
|
}
|
|
if (!preg_match("/\-$PCuser[$j]\-/i", $PCusers))
|
|
{
|
|
$PCusers .= "$PCuser[$j]-";
|
|
$PCusersARY[$user_count] = $PCuser[$j];
|
|
$user_count++;
|
|
}
|
|
$i++;
|
|
$j++;
|
|
}
|
|
}
|
|
### END gather pause code information by user IDs
|
|
|
|
|
|
##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
|
|
$stmt="select $userSQL,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.= "$stmt\n";}
|
|
$rows_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$j=0;
|
|
$k=0;
|
|
$uc=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$user = $row[0];
|
|
$wait = $row[1];
|
|
$talk = $row[2];
|
|
$dispo = $row[3];
|
|
$pause = $row[4];
|
|
$lead = $row[5];
|
|
$status = $row[6];
|
|
$dead = $row[7];
|
|
if ($wait > 65000) {$wait=0;}
|
|
if ($talk > 65000) {$talk=0;}
|
|
if ($dispo > 65000) {$dispo=0;}
|
|
if ($pause > 65000) {$pause=0;}
|
|
if ($dead > 65000) {$dead=0;}
|
|
$customer = ($talk - $dead);
|
|
$connected = ($talk + $wait);
|
|
if ($customer < 1)
|
|
{$customer=0;}
|
|
$TOTwait = ($TOTwait + $wait);
|
|
$TOTtalk = ($TOTtalk + $talk);
|
|
$TOTdispo = ($TOTdispo + $dispo);
|
|
$TOTpause = ($TOTpause + $pause);
|
|
$TOTdead = ($TOTdead + $dead);
|
|
$TOTcustomer = ($TOTcustomer + $customer);
|
|
$TOTconnected = ($TOTconnected + $connected);
|
|
$TOTALtime = ($TOTALtime + $pause + $dispo + $talk + $wait);
|
|
if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$TOTcalls++;}
|
|
|
|
$user_found=0;
|
|
if ($uc < 1)
|
|
{
|
|
$Suser[$uc] = $user;
|
|
$uc++;
|
|
}
|
|
$m=0;
|
|
$Scalls[$uc] = 0;
|
|
while ( ($m < $uc) and ($m < 50000) )
|
|
{
|
|
if ($user == "$Suser[$m]")
|
|
{
|
|
$user_found++;
|
|
|
|
$Swait[$m] = ($Swait[$m] + $wait);
|
|
$Stalk[$m] = ($Stalk[$m] + $talk);
|
|
$Sdispo[$m] = ($Sdispo[$m] + $dispo);
|
|
$Spause[$m] = ($Spause[$m] + $pause);
|
|
$Sdead[$m] = ($Sdead[$m] + $dead);
|
|
$Scustomer[$m] = ($Scustomer[$m] + $customer);
|
|
$Sconnected[$m] = ($Sconnected[$m] + $connected);
|
|
if ( ($lead > 0) and ((!preg_match("/NULL/i",$status)) and (strlen($status) > 0)) ) {$Scalls[$m]++;}
|
|
}
|
|
$m++;
|
|
}
|
|
if ($user_found < 1)
|
|
{
|
|
# $Scalls[$uc] = 0;
|
|
$Suser[$uc] = $user;
|
|
$Swait[$uc] = $wait;
|
|
$Stalk[$uc] = $talk;
|
|
$Sdispo[$uc] = $dispo;
|
|
$Spause[$uc] = $pause;
|
|
$Sdead[$uc] = $dead;
|
|
$Scustomer[$uc] = $customer;
|
|
$Sconnected[$uc] = $connected;
|
|
if ($lead > 0) {$Scalls[$uc]++;}
|
|
$uc++;
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
if ($DB) {echo "Done gathering $i records, analyzing...<BR>\n";}
|
|
##### END Gather all agent time records and parse through them in PHP to save on DB load
|
|
|
|
############################################################################
|
|
##### END gathering information from the database section
|
|
############################################################################
|
|
|
|
|
|
|
|
|
|
##### BEGIN print the output to screen or put into file output variable
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.=_QXZ("AGENT TIME BREAKDOWN").":\n";
|
|
$ASCII_text.="+---------------------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD +-------------+-------------+\n";
|
|
$ASCII_text.="| <a href=\"$LINKbase&stage=NAME\">"._QXZ("USER NAME",25)."</a> | <a href=\"$LINKbase&stage=ID\">"._QXZ("ID",8)."</a> | <a href=\"$LINKbase&stage=LEADS\">"._QXZ("CALLS",8)."</a> | <a href=\"$LINKbase&stage=TCLOCK\">"._QXZ("TIME CLOCK",10)."</a> | <a href=\"$LINKbase&stage=TIME\">"._QXZ("LOGIN TIME",10)."</a> |$park_HEADER "._QXZ("WAIT",10)." | "._QXZ("WAIT",8)." % | "._QXZ("TALK",10)." | "._QXZ("TALK TIME",9)." %| "._QXZ("DISPO",10)." | "._QXZ("DISPOTIME",9)." %| "._QXZ("PAUSE",10)." | "._QXZ("PAUSETIME",9)." %| "._QXZ("DEAD",10)." | "._QXZ("DEAD TIME",9)." %| "._QXZ("CUSTOMER",10)." | "._QXZ("CONNECTED",10)." | |$sub_statusesHTML | "._QXZ("VISIBLE",11)." | "._QXZ("HIDDEN",11)." |\n";
|
|
$ASCII_text.="+---------------------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD +-------------+-------------+\n";
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("USER").","._QXZ("ID").","._QXZ("CALLS").","._QXZ("TIME CLOCK").","._QXZ("LOGIN TIME")."$park_HEADER_CSV,"._QXZ("WAIT").","._QXZ("WAIT %").","._QXZ("TALK").","._QXZ("TALK TIME %").","._QXZ("DISPO").","._QXZ("DISPOTIME %").","._QXZ("PAUSE").","._QXZ("PAUSETIME %").","._QXZ("DEAD").","._QXZ("DEAD TIME %").","._QXZ("CUSTOMER").","._QXZ("CONNECTED")."$sub_statusesFILE,"._QXZ("VISIBLE").","._QXZ("HIDDEN")."\n";
|
|
}
|
|
##### END print the output to screen or put into file output variable
|
|
|
|
|
|
|
|
|
|
|
|
############################################################################
|
|
##### BEGIN formatting data for output section
|
|
############################################################################
|
|
|
|
##### BEGIN loop through each user formatting data for output
|
|
$AUTOLOGOUTflag=0;
|
|
$m=0;
|
|
while ( ($m < $uc) and ($m < 50000) )
|
|
{
|
|
$SstatusesHTML='';
|
|
$SstatusesFILE='';
|
|
$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Sdispo[$m] + $Spause[$m]);
|
|
$Swaitpct[$m]=MathZDC(100*$Swait[$m], $Stime[$m]);
|
|
$Stalkpct[$m]=MathZDC(100*$Stalk[$m], $Stime[$m]);
|
|
$Sdispopct[$m]=MathZDC(100*$Sdispo[$m], $Stime[$m]);
|
|
$Spausepct[$m]=MathZDC(100*$Spause[$m], $Stime[$m]);
|
|
$Sdeadpct[$m]=MathZDC(100*$Sdead[$m], $Stime[$m]);
|
|
$RAWuser = $Suser[$m];
|
|
$RAWcalls = $Scalls[$m];
|
|
$RAWtimeSEC = $Stime[$m];
|
|
|
|
if (trim($Scalls[$m])>$max_calls) {$max_calls=trim($Scalls[$m]);}
|
|
if (trim($Stime[$m])>$max_agenttime) {$max_agenttime=trim($Stime[$m]);}
|
|
if (trim($Swait[$m])>$max_wait) {$max_wait=trim($Swait[$m]);}
|
|
if (trim($Stalk[$m])>$max_talk) {$max_talk=trim($Stalk[$m]);}
|
|
if (trim($Sdispo[$m])>$max_dispo) {$max_dispo=trim($Sdispo[$m]);}
|
|
if (trim($Spause[$m])>$max_pause) {$max_pause=trim($Spause[$m]);}
|
|
if (trim($Sdead[$m])>$max_dead) {$max_dead=trim($Sdead[$m]);}
|
|
if (trim($Scustomer[$m])>$max_customer) {$max_customer=trim($Scustomer[$m]);}
|
|
if (trim($Sconnected[$m])>$max_connected) {$max_connected=trim($Sconnected[$m]);}
|
|
if (trim($Swaitpct[$m])>$max_waitpct) {$max_waitpct=trim($Swaitpct[$m]);}
|
|
if (trim($Stalkpct[$m])>$max_talkpct) {$max_talkpct=trim($Stalkpct[$m]);}
|
|
if (trim($Sdispopct[$m])>$max_dispopct) {$max_dispopct=trim($Sdispopct[$m]);}
|
|
if (trim($Spausepct[$m])>$max_pausepct) {$max_pausepct=trim($Spausepct[$m]);}
|
|
if (trim($Sdeadpct[$m])>$max_deadpct) {$max_deadpct=trim($Sdeadpct[$m]);}
|
|
$graph_stats[$m][1]=trim($Scalls[$m]);
|
|
$graph_stats[$m][3]=trim($Stime[$m]);
|
|
$graph_stats[$m][4]=trim($Swait[$m]);
|
|
$graph_stats[$m][5]=trim($Stalk[$m]);
|
|
$graph_stats[$m][6]=trim($Sdispo[$m]);
|
|
$graph_stats[$m][7]=trim($Spause[$m]);
|
|
$graph_stats[$m][8]=trim($Sdead[$m]);
|
|
$graph_stats[$m][9]=trim($Scustomer[$m]);
|
|
$graph_stats[$m][10]=trim($Sconnected[$m]);
|
|
$graph_stats[$m][11]=trim(sprintf("%01.2f", $Stalkpct[$m]));
|
|
$graph_stats[$m][12]=trim(sprintf("%01.2f", $Sdispopct[$m]));
|
|
$graph_stats[$m][13]=trim(sprintf("%01.2f", $Spausepct[$m]));
|
|
$graph_stats[$m][14]=trim(sprintf("%01.2f", $Sdeadpct[$m]));
|
|
$graph_stats[$m][15]=trim(sprintf("%01.2f", $Swaitpct[$m]));
|
|
|
|
$Swaitpct[$m]= sprintf("%01.2f", $Swaitpct[$m]);
|
|
$Stalkpct[$m]= sprintf("%01.2f", $Stalkpct[$m]);
|
|
$Sdispopct[$m]= sprintf("%01.2f", $Sdispopct[$m]);
|
|
$Spausepct[$m]= sprintf("%01.2f", $Spausepct[$m]);
|
|
$Sdeadpct[$m]= sprintf("%01.2f", $Sdeadpct[$m]);
|
|
$Swait[$m]= sec_convert($Swait[$m],$TIME_agenttimedetail);
|
|
$Stalk[$m]= sec_convert($Stalk[$m],$TIME_agenttimedetail);
|
|
$Sdispo[$m]= sec_convert($Sdispo[$m],$TIME_agenttimedetail);
|
|
$Spause[$m]= sec_convert($Spause[$m],$TIME_agenttimedetail);
|
|
$Sdead[$m]= sec_convert($Sdead[$m],$TIME_agenttimedetail);
|
|
$Scustomer[$m]= sec_convert($Scustomer[$m],$TIME_agenttimedetail);
|
|
$Sconnected[$m]= sec_convert($Sconnected[$m],$TIME_agenttimedetail);
|
|
$Stime[$m]= sec_convert($Stime[$m],$TIME_agenttimedetail);
|
|
|
|
$RAWtime = $Stime[$m];
|
|
$RAWwait = $Swait[$m];
|
|
$RAWtalk = $Stalk[$m];
|
|
$RAWdispo = $Sdispo[$m];
|
|
$RAWpause = $Spause[$m];
|
|
$RAWdead = $Sdead[$m];
|
|
$RAWcustomer = $Scustomer[$m];
|
|
$RAWconnected = $Sconnected[$m];
|
|
$RAWwaitpct = $Swaitpct[$m];
|
|
$RAWtalkpct = $Stalkpct[$m];
|
|
$RAWdispopct = $Sdispopct[$m];
|
|
$RAWpausepct = $Spausepct[$m];
|
|
$RAWdeadpct = $Sdeadpct[$m];
|
|
|
|
$n=0;
|
|
$user_name_found=0;
|
|
while ($n < $users_to_print)
|
|
{
|
|
if ($Suser[$m] == "$ULuser[$n]")
|
|
{
|
|
$user_name_found++;
|
|
$RAWname = $ULname[$n];
|
|
$Sname[$m] = $ULname[$n];
|
|
}
|
|
$n++;
|
|
}
|
|
if ($user_name_found < 1)
|
|
{
|
|
$RAWname = "NOT IN SYSTEM";
|
|
$Sname[$m] = $RAWname;
|
|
}
|
|
|
|
$n=0;
|
|
$punches_found=0;
|
|
while ($n < $punches_to_print)
|
|
{
|
|
if ($Suser[$m] == "$TCuser[$n]")
|
|
{
|
|
$punches_found++;
|
|
$RAWtimeTCsec = $TCtime[$n];
|
|
$TOTtimeTC = ($TOTtimeTC + $TCtime[$n]);
|
|
|
|
if (trim($RAWtimeTCsec)>$max_timeclock) {$max_timeclock=trim($RAWtimeTCsec);}
|
|
$graph_stats[$m][2]=trim($RAWtimeTCsec);
|
|
|
|
$StimeTC[$m]= sec_convert($TCtime[$n],$TIME_agenttimedetail);
|
|
$RAWtimeTC = $StimeTC[$m];
|
|
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
|
|
}
|
|
$n++;
|
|
}
|
|
if ($punches_found < 1)
|
|
{
|
|
$RAWtimeTCsec = "0";
|
|
|
|
$graph_stats[$m][2]=0;
|
|
|
|
$StimeTC[$m] = "0:00";
|
|
if ($TIME_agenttimedetail == 'HF')
|
|
{$StimeTC[$m] = "0:00:00";}
|
|
if ($TIME_agenttimedetail == 'S')
|
|
{$StimeTC[$m] = "0";}
|
|
$RAWtimeTC = $StimeTC[$m];
|
|
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
|
|
}
|
|
|
|
### Check if the user had an AUTOLOGOUT timeclock event during the time period
|
|
$TCuserAUTOLOGOUT = ' ';
|
|
$stmt="select count(*) from ".$timeclock_log_table." where event='AUTOLOGOUT' and user='$Suser[$m]' and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$autologout_results = mysqli_num_rows($rslt);
|
|
if ($autologout_results > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$TCuserAUTOLOGOUT = '*';
|
|
$AUTOLOGOUTflag++;
|
|
}
|
|
}
|
|
|
|
### Gather agent screen visibility data from during the time period
|
|
$HIDDEN_sec=0; $VISIBLE_sec=0;
|
|
$stmt="select count(*),sum(length_in_sec),visibility from ".$vicidial_agent_visibility_log_table." where user='$Suser[$m]' and db_time >= '$query_date_BEGIN' and db_time <= '$query_date_END' and visibility IN('HIDDEN','VISIBLE') group by visibility;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$visibility_results = mysqli_num_rows($rslt);
|
|
$v_ct=0;
|
|
while ($visibility_results > $v_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[2] == 'HIDDEN') {$HIDDEN_sec = $row[1];}
|
|
if ($row[2] == 'VISIBLE') {$VISIBLE_sec = $row[1];}
|
|
$v_ct++;
|
|
}
|
|
$TOT_HIDDEN = ($TOT_HIDDEN + $HIDDEN_sec);
|
|
$TOT_VISIBLE = ($TOT_VISIBLE + $VISIBLE_sec);
|
|
$USER_HIDDEN_sec = sec_convert($HIDDEN_sec,$TIME_agenttimedetail);
|
|
$pfUSER_HIDDEN_sec = sprintf("%11s", $USER_HIDDEN_sec);
|
|
$USER_VISIBLE_sec = sec_convert($VISIBLE_sec,$TIME_agenttimedetail);
|
|
$pfUSER_VISIBLE_sec = sprintf("%11s", $USER_VISIBLE_sec);
|
|
|
|
|
|
### BEGIN loop through each status ###
|
|
$n=0;
|
|
$sub_status_array=array();
|
|
while ($n < $sub_status_count)
|
|
{
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SstatusTXT='';
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
array_push($sub_status_array, "ATD_SUBSTATUS".$n."data|$n|$Sstatus|sub_status_array");
|
|
$max_varname="max_".$Sstatus;
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ( ($i < $subs_to_print) and ($status_found < 1) )
|
|
{
|
|
if ( ($Suser[$m]=="$PCuser[$i]") and (preg_match("/^$sub_status[$i]$/i",$Sstatus)) )
|
|
{
|
|
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],$TIME_agenttimedetail);
|
|
if (strlen($USERcodePAUSE_MS)<1) {$USERcodePAUSE_MS='0';}
|
|
$pfUSERcodePAUSE_MS = sprintf("%10s", $USERcodePAUSE_MS);
|
|
|
|
if ($PCpause_sec[$i]>$$max_varname) {$$max_varname=$PCpause_sec[$i];}
|
|
$graph_stats_sub[$m][$n]=$PCpause_sec[$i];
|
|
|
|
$n1=($n+21); # THIS IS FOR THE GRAPHING FURTHER DOWN; COULDN'T THINK OF A BETTER WAY TO DO THIS.
|
|
$graph_stats[$m][$n1]=$PCpause_sec[$i];
|
|
|
|
$SstatusTXT = sprintf("%10s", $pfUSERcodePAUSE_MS);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
$SstatusesFILE .= ",$USERcodePAUSE_MS";
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
if ($TIME_agenttimedetail == 'HF')
|
|
{
|
|
$SstatusesHTML .= " 0:00:00 |";
|
|
$SstatusesFILE .= ",0:00:00";
|
|
}
|
|
else
|
|
{
|
|
if ($TIME_agenttimedetail == 'S')
|
|
{
|
|
$SstatusesHTML .= " 0 |";
|
|
$SstatusesFILE .= ",0";
|
|
}
|
|
else
|
|
{
|
|
$SstatusesHTML .= " 0:00 |";
|
|
$SstatusesFILE .= ",0:00";
|
|
}
|
|
}
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
|
|
$Swaitpct[$m]= sprintf("%9s", $Swaitpct[$m])."%";
|
|
$Stalkpct[$m]= sprintf("%9s", $Stalkpct[$m])."%";
|
|
$Sdispopct[$m]= sprintf("%9s", $Sdispopct[$m])."%";
|
|
$Spausepct[$m]= sprintf("%9s", $Spausepct[$m])."%";
|
|
$Sdeadpct[$m]= sprintf("%9s", $Sdeadpct[$m])."%";
|
|
$Swait[$m]= sprintf("%10s", $Swait[$m]);
|
|
$Stalk[$m]= sprintf("%10s", $Stalk[$m]);
|
|
$Sdispo[$m]= sprintf("%10s", $Sdispo[$m]);
|
|
$Spause[$m]= sprintf("%10s", $Spause[$m]);
|
|
$Sdead[$m]= sprintf("%10s", $Sdead[$m]);
|
|
$Scustomer[$m]= sprintf("%10s", $Scustomer[$m]);
|
|
$Sconnected[$m]= sprintf("%10s", $Sconnected[$m]);
|
|
$Scalls[$m]= sprintf("%8s", $Scalls[$m]);
|
|
$Stime[$m]= sprintf("%10s", $Stime[$m]);
|
|
|
|
# PARK INFO
|
|
if ($show_parks)
|
|
{
|
|
$user_holds=$park_array[$Suser[$m]][0]+0;
|
|
$total_hold_time=$park_array[$Suser[$m]][1]+0;
|
|
$TOTuser_holds+=$park_array[$Suser[$m]][0];
|
|
$TOTtotal_hold_time+=$park_array[$Suser[$m]][1];
|
|
|
|
$avg_hold_time=round(MathZDC($total_hold_time, $user_holds));
|
|
$user_hpc=sprintf("%.2f", MathZDC($user_holds, $Scalls[$m]));
|
|
|
|
$total_hold_time=sec_convert($total_hold_time,$TIME_agenttimedetail);
|
|
$avg_hold_time=sec_convert($avg_hold_time,$TIME_agenttimedetail);
|
|
$park_AGENT_INFO_CSV="$user_holds,$total_hold_time,$avg_hold_time,$user_hpc,";
|
|
|
|
$user_holds= sprintf("%8s", $user_holds);
|
|
$total_hold_time= sprintf("%10s", $total_hold_time);
|
|
$avg_hold_time= sprintf("%10s", $avg_hold_time);
|
|
$user_hpc= sprintf("%10s", $user_hpc);
|
|
$park_AGENT_INFO=" $user_holds | $total_hold_time | $avg_hold_time | $user_hpc |";
|
|
}
|
|
|
|
if (trim($user_holds)>$max_user_holds) {$max_user_holds=trim($user_holds);}
|
|
if (trim($park_array[$Suser[$m]][1]+0)>$max_total_hold_time) {$max_total_hold_time=trim($park_array[$Suser[$m]][1]+0);}
|
|
if (trim(round(MathZDC(($park_array[$Suser[$m]][1]+0), $user_holds)))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(MathZDC(($park_array[$Suser[$m]][1]+0), $user_holds)));}
|
|
if (trim($user_hpc)>$max_user_hpc) {$max_user_hpc=trim($user_hpc);}
|
|
$graph_stats[$m][16]=trim($user_holds);
|
|
$graph_stats[$m][17]=trim($park_array[$Suser[$m]][1]+0);
|
|
$graph_stats[$m][18]=trim(round(MathZDC(($park_array[$Suser[$m]][1]+0), $user_holds)));
|
|
$graph_stats[$m][19]=trim($user_hpc);
|
|
$graph_stats[$m][20]=trim($VISIBLE_sec);
|
|
$graph_stats[$m][21]=trim($HIDDEN_sec);
|
|
|
|
if ($file_download<1)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$Sname[$m]= sprintf("%-25s", $Sname[$m]);
|
|
while(strlen($Sname[$m])>25) {$Sname[$m] = substr("$Sname[$m]", 0, -1);}
|
|
$Suser[$m] = sprintf("%-8s", $Suser[$m]);
|
|
while(strlen($Suser[$m])>8) {$Suser[$m] = substr("$Suser[$m]", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Sname[$m]= sprintf("%-75s", $Sname[$m]);
|
|
while(mb_strlen($Sname[$m],'utf-8')>25) {$Sname[$m] = mb_substr("$Sname[$m]", 0, -1,'utf-8');}
|
|
$Suser[$m] = sprintf("%-24s", $Suser[$m]);
|
|
while(mb_strlen($Suser[$m],'utf-8')>8) {$Suser[$m] = mb_substr("$Suser[$m]", 0, -1,'utf-8');}
|
|
}
|
|
}
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
if ($atdr_login_logout_user_link > 0)
|
|
{
|
|
$Toutput = "| $Sname[$m] | <a href=\"./user_stats.php?pause_code_rpt=1&begin_date=$query_date&end_date=$end_date&user=$RAWuser\">$Suser[$m]</a> | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] |$park_AGENT_INFO $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] | $Sconnected[$m] | |$SstatusesHTML | $pfUSER_VISIBLE_sec | $pfUSER_HIDDEN_sec |\n";
|
|
}
|
|
else
|
|
{
|
|
$Toutput = "| $Sname[$m] | <a href=\"./user_stats.php?user=$RAWuser&begin_date=$query_date&end_date\">$Suser[$m]</a> | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] |$park_AGENT_INFO $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] | $Sconnected[$m] | |$SstatusesHTML | $pfUSER_VISIBLE_sec | $pfUSER_HIDDEN_sec |\n";
|
|
}
|
|
|
|
$graph_stats[$m][0]=trim("$Suser[$m] - $Sname[$m]");
|
|
$user_IDs[$m]=$Suser[$m];
|
|
}
|
|
else
|
|
{
|
|
if (strlen($RAWtime)<1) {$RAWtime='0';}
|
|
if (strlen($RAWwait)<1) {$RAWwait='0';}
|
|
if (strlen($RAWwaitpct)<0) {$RAWwaitpct='0.0%';}
|
|
if (strlen($RAWtalk)<1) {$RAWtalk='0';}
|
|
if (strlen($RAWtalkpct)<0) {$RAWtalkpct='0.0%';}
|
|
if (strlen($RAWdispo)<1) {$RAWdispo='0';}
|
|
if (strlen($RAWdispopct)<0) {$RAWdispopct='0.0%';}
|
|
if (strlen($RAWpause)<1) {$RAWpause='0';}
|
|
if (strlen($RAWpausepct)<0) {$RAWpausepct='0.0%';}
|
|
if (strlen($RAWdead)<1) {$RAWdead='0';}
|
|
if (strlen($RAWdeadpct)<0) {$RAWdeadpct='0.0%';}
|
|
if (strlen($RAWcustomer)<1) {$RAWcustomer='0';}
|
|
if (strlen($RAWconnected)<1) {$RAWconnected='0';}
|
|
$user_holds=trim($user_holds);
|
|
$total_hold_time=trim($total_hold_time);
|
|
$avg_hold_time=trim($avg_hold_time);
|
|
$user_hpc=trim($user_hpc);
|
|
|
|
$fileToutput = "$RAWname,$RAWuser,$RAWcalls,$RAWtimeTC,$RAWtime,$park_AGENT_INFO_CSV$RAWwait,$RAWwaitpct %,$RAWtalk,$RAWtalkpct %,$RAWdispo,$RAWdispopct %,$RAWpause,$RAWpausepct %,$RAWdead,$RAWdeadpct %,$RAWcustomer,$RAWconnected$SstatusesFILE,$USER_VISIBLE_sec,$USER_HIDDEN_sec\n";
|
|
}
|
|
|
|
$TOPsorted_output[$m] = $Toutput;
|
|
$TOPsorted_outputFILE[$m] = $fileToutput;
|
|
|
|
if ($stage == 'NAME')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%020s", $RAWname) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'ID')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'LEADS')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'TIME')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%010s", $RAWtimeSEC) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWtimeSEC;
|
|
}
|
|
if ($stage == 'TCLOCK')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%010s", $RAWtimeTCsec) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWtimeTCsec;
|
|
}
|
|
if (!preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage))
|
|
if ($file_download < 1)
|
|
{$ASCII_text.="$Toutput";}
|
|
else
|
|
{$file_output .= "$fileToutput";}
|
|
|
|
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
|
|
|
|
# echo "$Suser[$m]|$Sname[$m]|$Swait[$m]|$Stalk[$m]|$Sdispo[$m]|$Spause[$m]|$Scalls[$m]\n";
|
|
$m++;
|
|
}
|
|
##### END loop through each user formatting data for output
|
|
|
|
|
|
$TOT_AGENTS = $m;
|
|
$hTOT_AGENTS = sprintf("%5s", $TOT_AGENTS);
|
|
$k=$m;
|
|
|
|
if ($DB) {echo "Done analyzing... $TOTwait|$TOTtalk|$TOTdispo|$TOTpause|$TOTdead|$TOTcustomer|$TOTconnected|$TOTALtime|$TOTcalls|$uc|<BR>\n";}
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
if ( ($TOT_AGENTS > 0) and (preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage)) )
|
|
{
|
|
if (preg_match('/ID/',$stage))
|
|
{sort($TOPsort, SORT_NUMERIC);}
|
|
if (preg_match('/TIME|LEADS|TCLOCK/',$stage))
|
|
{rsort($TOPsort, SORT_NUMERIC);}
|
|
if (preg_match('/NAME/',$stage))
|
|
{rsort($TOPsort, SORT_STRING);}
|
|
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
if ($file_download < 1)
|
|
{$ASCII_text.="$TOPsorted_output[$i]";}
|
|
else
|
|
{$file_output .= "$TOPsorted_outputFILE[$i]";}
|
|
$m++;
|
|
}
|
|
}
|
|
### END sort through output to display properly ###
|
|
|
|
############################################################################
|
|
##### END formatting data for output section
|
|
############################################################################
|
|
|
|
|
|
|
|
|
|
############################################################################
|
|
##### BEGIN last line totals output section
|
|
############################################################################
|
|
$SUMstatusesHTML='';
|
|
$SUMstatusesFILE='';
|
|
$TOTtotPAUSE=0;
|
|
$n=0;
|
|
while ($n < $sub_status_count)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
$total_var=$Sstatus."_total";
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
if (preg_match("/^$sub_status[$i]$/i",$Sstatus))
|
|
{
|
|
$Scalls = ($Scalls + $PCpause_sec[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
$$total_var="0";
|
|
}
|
|
else
|
|
{
|
|
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
|
|
|
|
$USERsumstatPAUSE_MS = sec_convert($Scalls,$TIME_agenttimedetail);
|
|
$pfUSERsumstatPAUSE_MS = sprintf("%11s", $USERsumstatPAUSE_MS);
|
|
$$total_var="$pfUSERsumstatPAUSE_MS";
|
|
|
|
$SUMstatusTXT = sprintf("%10s", $pfUSERsumstatPAUSE_MS);
|
|
$SUMstatusesHTML .= "$SUMstatusTXT |";
|
|
$SUMstatusesFILE .= ",$USERsumstatPAUSE_MS";
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
### call function to calculate and print dialable leads
|
|
$TOTwaitpct=sprintf("%01.2f", MathZDC(100*$TOTwait, $TOTALtime));
|
|
$TOTtalkpct=sprintf("%01.2f", MathZDC(100*$TOTtalk, $TOTALtime));
|
|
$TOTdispopct=sprintf("%01.2f", MathZDC(100*$TOTdispo, $TOTALtime));
|
|
$TOTpausepct=sprintf("%01.2f", MathZDC(100*$TOTpause, $TOTALtime));
|
|
$TOTdeadpct=sprintf("%01.2f", MathZDC(100*$TOTdead, $TOTALtime));
|
|
|
|
$TOTwait = sec_convert($TOTwait,$TIME_agenttimedetail);
|
|
$TOTtalk = sec_convert($TOTtalk,$TIME_agenttimedetail);
|
|
$TOTdispo = sec_convert($TOTdispo,$TIME_agenttimedetail);
|
|
$TOTpause = sec_convert($TOTpause,$TIME_agenttimedetail);
|
|
$TOTdead = sec_convert($TOTdead,$TIME_agenttimedetail);
|
|
$TOTcustomer = sec_convert($TOTcustomer,$TIME_agenttimedetail);
|
|
$TOTconnected = sec_convert($TOTconnected,$TIME_agenttimedetail);
|
|
$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
|
|
$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);
|
|
|
|
if ($show_parks)
|
|
{
|
|
$TOTavg_hold_time=round(MathZDC($TOTtotal_hold_time, $TOTuser_holds));
|
|
$TOTuser_hpc=sprintf("%.2f", MathZDC($TOTuser_holds, $TOTcalls));
|
|
$TOTtotal_hold_time=sec_convert($TOTtotal_hold_time,$TIME_agenttimedetail);
|
|
$TOTavg_hold_time=sec_convert($TOTavg_hold_time,$TIME_agenttimedetail);
|
|
$hTOTuser_holds= sprintf("%8s", $TOTuser_holds);
|
|
$hTOTtotal_hold_time= sprintf("%10s", $TOTtotal_hold_time);
|
|
$hTOTavg_hold_time= sprintf("%10s", $TOTavg_hold_time);
|
|
$hTOTuser_hpc= sprintf("%10s", $TOTuser_hpc);
|
|
$park_TOTALS=" $hTOTuser_holds | $hTOTtotal_hold_time | $hTOTavg_hold_time | $hTOTuser_hpc |";
|
|
$park_TOTALS_CSV="$TOTuser_holds,$TOTtotal_hold_time,$TOTavg_hold_time,$TOTuser_hpc,";
|
|
}
|
|
|
|
$hTOTwaitpct = sprintf("%10s", $TOTwaitpct)."%";
|
|
$hTOTtalkpct = sprintf("%10s", $TOTtalkpct)."%";
|
|
$hTOTdispopct = sprintf("%10s", $TOTdispopct)."%";
|
|
$hTOTpausepct = sprintf("%10s", $TOTpausepct)."%";
|
|
$hTOTdeadpct = sprintf("%10s", $TOTdeadpct)."%";
|
|
$hTOTcalls = sprintf("%8s", $TOTcalls);
|
|
$hTOTwait = sprintf("%11s", $TOTwait);
|
|
$hTOTtalk = sprintf("%11s", $TOTtalk);
|
|
$hTOTdispo = sprintf("%11s", $TOTdispo);
|
|
$hTOTpause = sprintf("%11s", $TOTpause);
|
|
$hTOTdead = sprintf("%11s", $TOTdead);
|
|
$hTOTcustomer = sprintf("%11s", $TOTcustomer);
|
|
$hTOTconnected = sprintf("%11s", $TOTconnected);
|
|
$hTOTALtime = sprintf("%11s", $TOTALtime);
|
|
$hTOTtimeTC = sprintf("%11s", $TOTtimeTC);
|
|
$TOT_HIDDEN_HTML = sec_convert($TOT_HIDDEN,$TIME_agenttimedetail);
|
|
$pfTOT_HIDDEN_sec = sprintf("%11s", $TOT_HIDDEN_HTML);
|
|
$TOT_VISIBLE_HTML = sec_convert($TOT_VISIBLE,$TIME_agenttimedetail);
|
|
$pfTOT_VISIBLE_sec = sprintf("%11s", $TOT_VISIBLE_HTML);
|
|
|
|
###### END LAST LINE TOTALS FORMATTING ##########
|
|
|
|
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.="+---------------------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD +-------------+-------------+\n";
|
|
$ASCII_text.="| "._QXZ("TOTALS",10)." "._QXZ("AGENTS",9,"r").":$hTOT_AGENTS | $hTOTcalls |$hTOTtimeTC |$hTOTALtime |$park_TOTALS$hTOTwait |$hTOTwaitpct |$hTOTtalk |$hTOTtalkpct |$hTOTdispo |$hTOTdispopct |$hTOTpause |$hTOTpausepct |$hTOTdead |$hTOTdeadpct |$hTOTcustomer |$hTOTconnected | |$SUMstatusesHTML | $pfTOT_VISIBLE_sec | $pfTOT_HIDDEN_sec |\n";
|
|
$ASCII_text.="+--------------------------------------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD +-------------+-------------+\n";
|
|
if ($AUTOLOGOUTflag > 0)
|
|
{
|
|
$ASCII_text.= " * "._QXZ("denotes AUTOLOGOUT from timeclock")."\n";
|
|
$HTML_text.= " * "._QXZ("denotes AUTOLOGOUT from timeclock")."\n";
|
|
}
|
|
$ASCII_text.="\n\n</PRE>";
|
|
|
|
for ($e=0; $e<count($sub_statusesARY); $e++)
|
|
{
|
|
$Sstatus=$sub_statusesARY[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
}
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("ATD_CALLSdata|1|CALLS|integer|", "ATD_TIMECLOCKdata|2|TIME CLOCK|time|", "ATD_LOGINTIMEdata|3|LOGIN TIME|time|");
|
|
if ($show_parks)
|
|
{
|
|
array_push($graph_array, "ATD_PARKSdata|16|PARKS|integer|", "ATD_PARKTIMEdata|17|PARKTIME|time|", "ATD_AVGPARKdata|18|AVGPARK|time|", "ATD_PARKSCALLdata|19|PARKS/CALL|decimal|");
|
|
}
|
|
array_push($graph_array, "ATD_WAITdata|4|WAIT|time|", "ATD_WAITPCTdata|15|WAIT %|percent|", "ATD_TALKdata|5|TALK|time|", "ATD_TALKTIMEPCTdata|11|TALKTIME%|percent|", "ATD_DISPOdata|6|DISPO|time|", "ATD_DISPOTIMEPCTdata|12|DISPOTIME%|percent|", "ATD_PAUSEdata|7|PAUSE|time|", "ATD_PAUSETIMEPCTdata|13|PAUSETIME%|percent|", "ATD_DEADdata|8|DEAD|time|", "ATD_DEADTIMEPCTdata|14|DEADTIME%|percent|", "ATD_CUSTOMERdata|9|CUSTOMER|time|", "ATD_CONNECTEDdata|10|CONNECTED|time|", "ATD_USERVISIBLEdata|20|VISIBLE|time|", "ATD_USERHIDDENdata|21|HIDDEN|time|");
|
|
|
|
for ($e=0; $e<count($sub_statusesARY); $e++)
|
|
{
|
|
$Sstatus=$sub_statusesARY[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "ATD_SUBSTATUS".$e."data|".($e+21)."|".$SstatusTXT."|time|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++)
|
|
{
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++)
|
|
{
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type)
|
|
{
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("AGENT TIME DETAIL REPORT");
|
|
include("graphcanvas.inc");
|
|
echo $HTML_graph_head;
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("TOTALS").",$TOT_AGENTS,$TOTcalls,$TOTtimeTC,$TOTALtime,$park_TOTALS_CSV$TOTwait,$TOTwaitpct %,$TOTtalk,$TOTtalkpct %,$TOTdispo,$TOTdispopct %,$TOTpause,$TOTpausepct %,$TOTdead,$TOTdeadpct %,$TOTcustomer,$TOTconnected$SUMstatusesFILE,$TOT_VISIBLE_HTML,$TOT_HIDDEN_HTML\n";
|
|
}
|
|
}
|
|
|
|
############################################################################
|
|
##### END formatting data for output section
|
|
############################################################################
|
|
|
|
|
|
|
|
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AGENT_TIME$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$file_output";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
############################################################################
|
|
##### BEGIN HTML form section
|
|
############################################################################
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>";
|
|
echo "<TABLE CELLSPACING=3 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
function openNewWindow(url)
|
|
{
|
|
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
|
|
}
|
|
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'query_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
echo "<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'end_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
|
|
echo "</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/--ALL--/',$group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
|
|
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("Shift").":<BR>";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
echo "<option selected value=\"$shift\">"._QXZ("$shift")."</option>\n";
|
|
echo "<option value=\"\">--</option>\n";
|
|
echo "<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
echo "<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
echo "<option value=\"9AM-5PM\">"._QXZ("9AM-5PM")."</option>\n";
|
|
echo "<option value=\"5PM-MIDNIGHT\">"._QXZ("5PM-MIDNIGHT")."</option>\n";
|
|
echo "</SELECT><BR>\n";
|
|
echo "<input type='checkbox' name='show_parks' value='checked' $show_parks>"._QXZ("Show parks-holds")."<BR>";
|
|
echo "<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."<BR>";
|
|
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("Display as").":<BR>";
|
|
echo "<select name='report_display_type'>";
|
|
if ($report_display_type) {echo "<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
|
|
echo "<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";
|
|
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
echo "</TD><TD VALIGN=TOP> ";
|
|
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
echo " <a href=\"$LINKbase&stage=$stage&file_download=1\">"._QXZ("DOWNLOAD")."</a> | \n";
|
|
echo " <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
echo "</FONT>\n";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</FORM>";
|
|
############################################################################
|
|
##### END HTML form section
|
|
############################################################################
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
echo $GRAPH.$GRAPH2.$GRAPH3.$max;
|
|
echo $JS_text;
|
|
}
|
|
else
|
|
{
|
|
echo $ASCII_text;
|
|
}
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "<font size=1 color=white>$RUNtime</font>\n";
|
|
|
|
|
|
##### BEGIN horizontal yellow transparent bar graph overlay on top of agent stats
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:3px;top:30px;z-index:18;\" id=agent_status_bars>\n";
|
|
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n";
|
|
|
|
if ($stage == 'NAME') {$k=0;}
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
|
|
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
|
|
{echo " \n";}
|
|
else
|
|
{
|
|
echo " <SPAN class=\"yellow\">";
|
|
$TOPsortPLOT = ( MathZDC($TOPsortTALLY[$i], $TOPsortMAX) * 110 );
|
|
$h=0;
|
|
while ($h <= $TOPsortPLOT)
|
|
{
|
|
echo " ";
|
|
$h++;
|
|
}
|
|
echo "</SPAN>\n";
|
|
}
|
|
$m++;
|
|
}
|
|
|
|
echo "</span>\n";
|
|
##### END horizontal yellow transparent bar graph overlay on top of agent stats
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
if ($DB > 0) {echo "$TOTALrun\n";}
|
|
?>
|
|
|
|
</BODY></HTML>
|