mattf
9adc48af13
Added script to allow for batch loading of leads into Vtiger Several other Vtiger integration changes see docs/VTIGER.txt for more info git-svn-id: svn://192.168.202.10@1039 3d104415-ff17-0410-8863-d5cf3c621b8a
3730 lines
157 KiB
PHP
3730 lines
157 KiB
PHP
<?
|
|
# vdc_db_query.php
|
|
#
|
|
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
|
#
|
|
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
|
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
|
#
|
|
# required variables:
|
|
# - $server_ip
|
|
# - $session_name
|
|
# - $user
|
|
# - $pass
|
|
# optional variables:
|
|
# - $format - ('text','debug')
|
|
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit','LogiNCamPaigns','alt_phone_change','AlertControl')
|
|
# - $stage - ('start','finish','lookup','new')
|
|
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
|
# - $conf_exten - ('8600011',...)
|
|
# - $exten - ('123test',...)
|
|
# - $ext_context - ('default','demo',...)
|
|
# - $ext_priority - ('1','2',...)
|
|
# - $campaign - ('testcamp',...)
|
|
# - $dial_timeout - ('60','26',...)
|
|
# - $dial_prefix - ('9','8',...)
|
|
# - $campaign_cid - ('3125551212','0000000000',...)
|
|
# - $MDnextCID - ('M06301413000000002',...)
|
|
# - $uniqueid - ('1120232758.2406800',...)
|
|
# - $lead_id - ('36524',...)
|
|
# - $list_id - ('101','123456',...)
|
|
# - $length_in_sec - ('12',...)
|
|
# - $phone_code - ('1',...)
|
|
# - $phone_number - ('3125551212',...)
|
|
# - $channel - ('Zap/12-1',...)
|
|
# - $start_epoch - ('1120236911',...)
|
|
# - $vendor_lead_code - ('1234test',...)
|
|
# - $title - ('Mr.',...)
|
|
# - $first_name - ('Bob',...)
|
|
# - $middle_initial - ('L',...)
|
|
# - $last_name - ('Wilson',...)
|
|
# - $address1 - ('1324 Main St.',...)
|
|
# - $address2 - ('Apt. 12',...)
|
|
# - $address3 - ('co Robert Wilson',...)
|
|
# - $city - ('Chicago',...)
|
|
# - $state - ('IL',...)
|
|
# - $province - ('NA',...)
|
|
# - $postal_code - ('60054',...)
|
|
# - $country_code - ('USA',...)
|
|
# - $gender - ('M',...)
|
|
# - $date_of_birth - ('1970-01-01',...)
|
|
# - $alt_phone - ('3125551213',...)
|
|
# - $email - ('bob@bob.com',...)
|
|
# - $security_phrase - ('Hello',...)
|
|
# - $comments - ('Good Customer',...)
|
|
# - $auto_dial_level - ('0','1','1.2',...)
|
|
# - $VDstop_rec_after_each_call - ('0','1')
|
|
# - $conf_silent_prefix - ('7','8','5',...)
|
|
# - $extension - ('123','user123','25-1',...)
|
|
# - $protocol - ('Zap','SIP','IAX2',...)
|
|
# - $user_abb - ('1234','6666',...)
|
|
# - $preview - ('YES','NO',...)
|
|
# - $called_count - ('0','1','2',...)
|
|
# - $agent_log_id - ('123456',...)
|
|
# - $agent_log - ('NO',...)
|
|
# - $favorites_list - (",'cc160','cc100'",...)
|
|
# - $CallBackDatETimE - ('2006-04-21 14:30:00',...)
|
|
# - $recipient - ('ANYONE,'USERONLY')
|
|
# - $callback_id - ('12345','12346',...)
|
|
# - $use_internal_dnc - ('Y','N')
|
|
# - $use_campaign_dnc - ('Y','N')
|
|
# - $omit_phone_code - ('Y','N')
|
|
# - $no_delete_sessions - ('0','1')
|
|
# - $LogouTKicKAlL - ('0','1');
|
|
# - $closer_blended = ('0','1');
|
|
# - $inOUT = ('IN','OUT');
|
|
# - $manual_dial_filter = ('NONE','CAMPLISTS','DNC','CAMPLISTS_DNC')
|
|
# - $agentchannel = ('Zap/1-1','SIP/testing-6ry4i3',...)
|
|
# - $conf_dialed = ('0','1')
|
|
# - $leaving_threeway = ('0','1')
|
|
# - $blind_transfer = ('0','1')
|
|
#
|
|
# CHANGELOG:
|
|
# 50629-1044 - First build of script
|
|
# 50630-1422 - Added manual dial action and MD channel lookup
|
|
# 50701-1451 - Added dial log for start and end of vicidial calls
|
|
# 50705-1239 - Added call disposition update
|
|
# 50804-1627 - Fixed updateDispo to update vicidial_log entry
|
|
# 50816-1605 - Added VDADpause/ready for auto dialing
|
|
# 50816-1811 - Added basic autodial call pickup functions
|
|
# 50817-1005 - Altered logging functions to accomodate auto_dialing
|
|
# 50818-1305 - Added stop-all-recordings-after-each-vicidial-call option
|
|
# 50818-1411 - Added hangup of agent phone after Logout
|
|
# 50901-1315 - Fixed CLOSER IN-GROUP Web Form bug
|
|
# 50902-1507 - Fixed CLOSER log length_in_sec bug
|
|
# 50902-1730 - Added functions for manual preview dialing and revert
|
|
# 50913-1214 - Added agent random update to leadupdate
|
|
# 51020-1421 - Added agent_log_id framework for detailed agent activity logging
|
|
# 51021-1717 - Allows for multi-line comments (changes \n to !N in database)
|
|
# 51111-1046 - Added vicidial_agent_log lead_id earlier for manual dial
|
|
# 51121-1445 - Altered echo statements for several small PHP speed optimizations
|
|
# 51122-1328 - Fixed UserLogout issue not removing conference reservation
|
|
# 51129-1012 - Added ability to accept calls from other VICIDIAL servers
|
|
# 51129-1729 - Changed manual dial to use the '/n' flag for calls
|
|
# 51221-1154 - Added SCRIPT id lookup and sending to vicidial.php for display
|
|
# 60105-1059 - Added Updating of astguiclient favorites in the DB
|
|
# 60208-1617 - Added dtmf buttons output per call
|
|
# 60213-1521 - Added closer_campaigns update to vicidial_users
|
|
# 60215-1036 - Added Callback date-time entry into vicidial_callbacks table
|
|
# 60413-1541 - Added USERONLY Callback listings output - CalLBacKLisT
|
|
# - Added USERONLY Callback count output - CalLBacKCounT
|
|
# 60414-1140 - Added Callback lead lookup for manual dialing
|
|
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
|
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
|
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
|
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
|
# 60619-1117 - Added variable filters to close security holes for login form
|
|
# 60623-1414 - Fixed variable filter for phone_code and fixed manual dial logic
|
|
# 60821-1600 - Added ability to omit the phone code on vicidial lead dialing
|
|
# 60821-1647 - Added ability to not delete sessions at logout
|
|
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
|
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
|
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
|
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
|
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
|
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
|
# 70202-1438 - Added pause code submit function
|
|
# 70203-0930 - Added dialed_number to lead info output
|
|
# 70203-1030 - Added dialed_label to lead info output
|
|
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
|
# 70212-1253 - Fixed small issue with CXFER
|
|
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
|
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
|
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
|
# 70216-1051 - Fixed double call complete queuemetrics logging
|
|
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
|
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
|
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
|
# 70319-1544 - Added agent disable update customer data function
|
|
# 70322-1545 - Added sipsak display ability
|
|
# 70413-1253 - Fixed bug for outbound call time in CLOSER-type blended campaigns
|
|
# 70424-1100 - Fixed bug for fronter/closer calls that would delete vdac records
|
|
# 70802-1729 - Fixed bugs with pause_sec and wait_sec under certain call handling
|
|
# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
|
|
# 71029-1855 - removed campaign_id naming restrictions for CLOSER-type campaigns
|
|
# 71030-2047 - added hopper priority for auto alt dial entries
|
|
# 71116-1011 - added calls_today count updating of the vicidial_live_agents upon INCALL
|
|
# 71120-1520 - added LogiNCamPaigns to show only allowed campaigns for agents upon login
|
|
# 71125-1751 - Added inbound-group default inbound group sending to vicidial.php
|
|
# 71129-2025 - restricted callbacks count and list to campaign only
|
|
# 71223-0318 - changed logging of closer calls
|
|
# 71226-1117 - added option to kick all calls from conference upon logout
|
|
# 80116-1032 - added user_closer_log logging in regCLOSER
|
|
# 80125-1213 - fixed vicidial_log bug when call is from closer
|
|
# 80317-2051 - Added in-group recording settings
|
|
# 80402-0121 - Fixes for manual dial transfers on some systems, removed /n persist flag
|
|
# 80424-0442 - Added non_latin lookup from system_settings
|
|
# 80430-1006 - Added term_reason for vicidial_log and vicidial_closer_log
|
|
# 80430-1957 - Changed to leave lead_id in vicidial_live_agents record until after dispo
|
|
# 80630-2153 - Added queue_log logging for Manual dial calls
|
|
# 80703-0139 - Added alter customer phone permissions
|
|
# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
|
|
# 80713-0624 - Added vicidial_list.last_local_call_time field
|
|
# 80717-1604 - Modified logging function to use inOUT to determine call direction and place to log
|
|
# 80719-1147 - Changed recording conf prefix
|
|
# 80815-1019 - Added manual dial list restriction option
|
|
# 80831-0545 - Added extended alt dial number info display support
|
|
# 80909-1710 - Added support for campaign-specific DNC lists
|
|
# 81010-1048 - Added support for hangup of all channels except for agent channel after attempting a 3way call
|
|
# 81011-1404 - Fixed bugs in leave3way when transferring a manual dial call
|
|
# 81020-1459 - Fixed bugs in queue_log logging
|
|
# 81104-0134 - Added mysql error logging capability
|
|
# 81104-1617 - Added multi-retry for some vicidial_live_agents table MySQL queries
|
|
# 81106-0410 - Added force_timeclock_login option to LoginCampaigns function
|
|
# 81107-0424 - Added carryover of script and presets for in-group calls from campaign settings
|
|
# 81110-0058 - Changed Pause time to start new vicidial_agent_log on every pause
|
|
# 81110-1512 - Added hangup_all_non_reserved to fix non-Hangup bug
|
|
# 81111-1630 - Added another hangup fix for non-hangup
|
|
# 81114-0126 - More vicidial_agent_log bug fixes
|
|
# 81119-1809 - webform backslash fix
|
|
# 81124-2212 - Fixes blind transfer bug
|
|
# 81126-1522 - Fixed callback comments bug
|
|
# 81211-0420 - Fixed Manual dial agent_log bug
|
|
# 90120-1718 - Added external pause and dial option
|
|
# 90126-1759 - Fixed QM section that wasn't qualified and added agent alert option
|
|
# 90128-0231 - Aded vendor_lead_code to manual dial lead lookup
|
|
#
|
|
|
|
$version = '2.0.5-100';
|
|
$build = '90128-0231';
|
|
$mel=1; # Mysql Error Log enabled = 1
|
|
$mysql_log_count=185;
|
|
$one_mysql_log=0;
|
|
|
|
require("dbconnect.php");
|
|
|
|
### If you have globals turned off uncomment these lines
|
|
if (isset($_GET["user"])) {$user=$_GET["user"];}
|
|
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
|
|
if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
|
|
elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
|
|
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
|
|
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
|
|
if (isset($_GET["session_name"])) {$session_name=$_GET["session_name"];}
|
|
elseif (isset($_POST["session_name"])) {$session_name=$_POST["session_name"];}
|
|
if (isset($_GET["format"])) {$format=$_GET["format"];}
|
|
elseif (isset($_POST["format"])) {$format=$_POST["format"];}
|
|
if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];}
|
|
elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];}
|
|
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
|
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
|
if (isset($_GET["closer_choice"])) {$closer_choice=$_GET["closer_choice"];}
|
|
elseif (isset($_POST["closer_choice"])) {$closer_choice=$_POST["closer_choice"];}
|
|
if (isset($_GET["conf_exten"])) {$conf_exten=$_GET["conf_exten"];}
|
|
elseif (isset($_POST["conf_exten"])) {$conf_exten=$_POST["conf_exten"];}
|
|
if (isset($_GET["exten"])) {$exten=$_GET["exten"];}
|
|
elseif (isset($_POST["exten"])) {$exten=$_POST["exten"];}
|
|
if (isset($_GET["ext_context"])) {$ext_context=$_GET["ext_context"];}
|
|
elseif (isset($_POST["ext_context"])) {$ext_context=$_POST["ext_context"];}
|
|
if (isset($_GET["ext_priority"])) {$ext_priority=$_GET["ext_priority"];}
|
|
elseif (isset($_POST["ext_priority"])) {$ext_priority=$_POST["ext_priority"];}
|
|
if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
|
|
elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
|
|
if (isset($_GET["dial_timeout"])) {$dial_timeout=$_GET["dial_timeout"];}
|
|
elseif (isset($_POST["dial_timeout"])) {$dial_timeout=$_POST["dial_timeout"];}
|
|
if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];}
|
|
elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];}
|
|
if (isset($_GET["campaign_cid"])) {$campaign_cid=$_GET["campaign_cid"];}
|
|
elseif (isset($_POST["campaign_cid"])) {$campaign_cid=$_POST["campaign_cid"];}
|
|
if (isset($_GET["MDnextCID"])) {$MDnextCID=$_GET["MDnextCID"];}
|
|
elseif (isset($_POST["MDnextCID"])) {$MDnextCID=$_POST["MDnextCID"];}
|
|
if (isset($_GET["uniqueid"])) {$uniqueid=$_GET["uniqueid"];}
|
|
elseif (isset($_POST["uniqueid"])) {$uniqueid=$_POST["uniqueid"];}
|
|
if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
|
|
elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
|
|
if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
|
|
elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
|
|
if (isset($_GET["length_in_sec"])) {$length_in_sec=$_GET["length_in_sec"];}
|
|
elseif (isset($_POST["length_in_sec"])) {$length_in_sec=$_POST["length_in_sec"];}
|
|
if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
|
|
elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
|
|
if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
|
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
|
if (isset($_GET["channel"])) {$channel=$_GET["channel"];}
|
|
elseif (isset($_POST["channel"])) {$channel=$_POST["channel"];}
|
|
if (isset($_GET["start_epoch"])) {$start_epoch=$_GET["start_epoch"];}
|
|
elseif (isset($_POST["start_epoch"])) {$start_epoch=$_POST["start_epoch"];}
|
|
if (isset($_GET["dispo_choice"])) {$dispo_choice=$_GET["dispo_choice"];}
|
|
elseif (isset($_POST["dispo_choice"])) {$dispo_choice=$_POST["dispo_choice"];}
|
|
if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];}
|
|
elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];}
|
|
if (isset($_GET["title"])) {$title=$_GET["title"];}
|
|
elseif (isset($_POST["title"])) {$title=$_POST["title"];}
|
|
if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
|
|
elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
|
|
if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
|
|
elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
|
|
if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
|
|
elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
|
|
if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
|
|
elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
|
|
if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
|
|
elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
|
|
if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
|
|
elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
|
|
if (isset($_GET["city"])) {$city=$_GET["city"];}
|
|
elseif (isset($_POST["city"])) {$city=$_POST["city"];}
|
|
if (isset($_GET["state"])) {$state=$_GET["state"];}
|
|
elseif (isset($_POST["state"])) {$state=$_POST["state"];}
|
|
if (isset($_GET["province"])) {$province=$_GET["province"];}
|
|
elseif (isset($_POST["province"])) {$province=$_POST["province"];}
|
|
if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
|
|
elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
|
|
if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
|
|
elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
|
|
if (isset($_GET["gender"])) {$gender=$_GET["gender"];}
|
|
elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];}
|
|
if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];}
|
|
elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];}
|
|
if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
|
|
elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
|
|
if (isset($_GET["email"])) {$email=$_GET["email"];}
|
|
elseif (isset($_POST["email"])) {$email=$_POST["email"];}
|
|
if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];}
|
|
elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];}
|
|
if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
|
|
elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
|
|
if (isset($_GET["auto_dial_level"])) {$auto_dial_level=$_GET["auto_dial_level"];}
|
|
elseif (isset($_POST["auto_dial_level"])) {$auto_dial_level=$_POST["auto_dial_level"];}
|
|
if (isset($_GET["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_GET["VDstop_rec_after_each_call"];}
|
|
elseif (isset($_POST["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_POST["VDstop_rec_after_each_call"];}
|
|
if (isset($_GET["conf_silent_prefix"])) {$conf_silent_prefix=$_GET["conf_silent_prefix"];}
|
|
elseif (isset($_POST["conf_silent_prefix"])) {$conf_silent_prefix=$_POST["conf_silent_prefix"];}
|
|
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
|
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
|
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
|
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
|
if (isset($_GET["user_abb"])) {$user_abb=$_GET["user_abb"];}
|
|
elseif (isset($_POST["user_abb"])) {$user_abb=$_POST["user_abb"];}
|
|
if (isset($_GET["preview"])) {$preview=$_GET["preview"];}
|
|
elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];}
|
|
if (isset($_GET["called_count"])) {$called_count=$_GET["called_count"];}
|
|
elseif (isset($_POST["called_count"])) {$called_count=$_POST["called_count"];}
|
|
if (isset($_GET["agent_log_id"])) {$agent_log_id=$_GET["agent_log_id"];}
|
|
elseif (isset($_POST["agent_log_id"])) {$agent_log_id=$_POST["agent_log_id"];}
|
|
if (isset($_GET["agent_log"])) {$agent_log=$_GET["agent_log"];}
|
|
elseif (isset($_POST["agent_log"])) {$agent_log=$_POST["agent_log"];}
|
|
if (isset($_GET["favorites_list"])) {$favorites_list=$_GET["favorites_list"];}
|
|
elseif (isset($_POST["favorites_list"])) {$favorites_list=$_POST["favorites_list"];}
|
|
if (isset($_GET["CallBackDatETimE"])) {$CallBackDatETimE=$_GET["CallBackDatETimE"];}
|
|
elseif (isset($_POST["CallBackDatETimE"])) {$CallBackDatETimE=$_POST["CallBackDatETimE"];}
|
|
if (isset($_GET["recipient"])) {$recipient=$_GET["recipient"];}
|
|
elseif (isset($_POST["recipient"])) {$recipient=$_POST["recipient"];}
|
|
if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
|
|
elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
|
|
if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_dnc"];}
|
|
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
|
if (isset($_GET["use_campaign_dnc"])) {$use_campaign_dnc=$_GET["use_campaign_dnc"];}
|
|
elseif (isset($_POST["use_campaign_dnc"])) {$use_campaign_dnc=$_POST["use_campaign_dnc"];}
|
|
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
|
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
|
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
|
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
|
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
|
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
|
if (isset($_GET["status"])) {$status=$_GET["status"];}
|
|
elseif (isset($_POST["status"])) {$status=$_POST["status"];}
|
|
if (isset($_GET["LogouTKicKAlL"])) {$LogouTKicKAlL=$_GET["LogouTKicKAlL"];}
|
|
elseif (isset($_POST["LogouTKicKAlL"])) {$LogouTKicKAlL=$_POST["LogouTKicKAlL"];}
|
|
if (isset($_GET["closer_blended"])) {$closer_blended=$_GET["closer_blended"];}
|
|
elseif (isset($_POST["closer_blended"])) {$closer_blended=$_POST["closer_blended"];}
|
|
if (isset($_GET["inOUT"])) {$inOUT=$_GET["inOUT"];}
|
|
elseif (isset($_POST["inOUT"])) {$inOUT=$_POST["inOUT"];}
|
|
if (isset($_GET["manual_dial_filter"])) {$manual_dial_filter=$_GET["manual_dial_filter"];}
|
|
elseif (isset($_POST["manual_dial_filter"])) {$manual_dial_filter=$_POST["manual_dial_filter"];}
|
|
if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];}
|
|
elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];}
|
|
if (isset($_GET["agentchannel"])) {$agentchannel=$_GET["agentchannel"];}
|
|
elseif (isset($_POST["agentchannel"])) {$agentchannel=$_POST["agentchannel"];}
|
|
if (isset($_GET["conf_dialed"])) {$conf_dialed=$_GET["conf_dialed"];}
|
|
elseif (isset($_POST["conf_dialed"])) {$conf_dialed=$_POST["conf_dialed"];}
|
|
if (isset($_GET["leaving_threeway"])) {$leaving_threeway=$_GET["leaving_threeway"];}
|
|
elseif (isset($_POST["leaving_threeway"])) {$leaving_threeway=$_POST["leaving_threeway"];}
|
|
if (isset($_GET["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_GET["hangup_all_non_reserved"];}
|
|
elseif (isset($_POST["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_POST["hangup_all_non_reserved"];}
|
|
if (isset($_GET["blind_transfer"])) {$blind_transfer=$_GET["blind_transfer"];}
|
|
elseif (isset($_POST["blind_transfer"])) {$blind_transfer=$_POST["blind_transfer"];}
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
|
|
$txt = '.txt';
|
|
$StarTtime = date("U");
|
|
$NOW_DATE = date("Y-m-d");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$CIDdate = date("mdHis");
|
|
$ENTRYdate = date("YmdHis");
|
|
$MT[0]='';
|
|
$agents='@agents';
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT use_non_latin,timeclock_end_of_day FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$non_latin = $row[0];
|
|
$timeclock_end_of_day = $row[1];
|
|
$i++;
|
|
}
|
|
##### END SETTINGS LOOKUP #####
|
|
###########################################
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
|
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
|
$length_in_sec = ereg_replace("[^0-9]","",$length_in_sec);
|
|
$phone_code = ereg_replace("[^0-9]","",$phone_code);
|
|
$phone_number = ereg_replace("[^0-9]","",$phone_number);
|
|
}
|
|
|
|
# default optional vars if not set
|
|
if (!isset($format)) {$format="text";}
|
|
if ($format == 'debug') {$DB=1;}
|
|
if (!isset($ACTION)) {$ACTION="refresh";}
|
|
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
|
|
|
if ($ACTION == 'LogiNCamPaigns')
|
|
{
|
|
$skip_user_validation=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00002',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
|
|
{
|
|
echo "Invalid Username/Password: |$user|$pass|\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if( (strlen($server_ip)<6) or (!isset($server_ip)) or ( (strlen($session_name)<12) or (!isset($session_name)) ) )
|
|
{
|
|
echo "Invalid server_ip: |$server_ip| or Invalid session_name: |$session_name|\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from web_client_sessions where session_name='$session_name' and server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00003',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$SNauth=$row[0];
|
|
if($SNauth==0)
|
|
{
|
|
echo "Invalid session_name: |$session_name|$server_ip|\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
# do nothing for now
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($format=='debug')
|
|
{
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
echo "<!-- VERSION: $version BUILD: $build USER: $user server_ip: $server_ip-->\n";
|
|
echo "<title>VICIDiaL Database Query Script";
|
|
echo "</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### LogiNCamPaigns - generates an HTML SELECT list of allowed campaigns for a
|
|
### specific agent on the login screen
|
|
################################################################################
|
|
if ($ACTION == 'LogiNCamPaigns')
|
|
{
|
|
if ( (strlen($user)<1) )
|
|
{
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
echo "<option value=\"\">-- ERROR --</option>\n";
|
|
echo "</select>\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT user_group,user_level from vicidial_users where user='$user' and pass='$pass'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00004',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VU_user_group=$row[0];
|
|
$VU_user_level=$row[1];
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
|
|
$stmt="SELECT allowed_campaigns,forced_timeclock_login from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00005',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$forced_timeclock_login = $row[1];
|
|
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
|
|
{
|
|
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
|
|
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
|
|
}
|
|
|
|
$show_campaign_list=1;
|
|
### CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
|
|
{
|
|
$last_agent_event='';
|
|
$HHMM = date("Hi");
|
|
$HHteod = substr($timeclock_end_of_day,0,2);
|
|
$MMteod = substr($timeclock_end_of_day,2,2);
|
|
|
|
if ($HHMM < $timeclock_end_of_day)
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));}
|
|
else
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));}
|
|
|
|
$EoDdate = date("Y-m-d H:i:s", $EoD);
|
|
|
|
##### grab timeclock logged-in time for each user #####
|
|
$stmt="SELECT event from vicidial_timeclock_log where user='$user' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;";
|
|
if ($DB>0) {echo "|$stmt|";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00184',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$events_to_parse = mysql_num_rows($rslt);
|
|
if ($events_to_parse > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$last_agent_event = $rowx[0];
|
|
}
|
|
if ( (strlen($last_agent_event)<2) or (ereg('LOGOUT',$last_agent_event)) )
|
|
{$show_campaign_list=0;}
|
|
}
|
|
|
|
if ($show_campaign_list > 0)
|
|
{
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00006',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$camps_to_print = mysql_num_rows($rslt);
|
|
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign>\n";
|
|
echo "<option value=\"\">-- PLEASE SELECT A CAMPAIGN --</option>\n";
|
|
|
|
$o=0;
|
|
while ($camps_to_print > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
echo "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
|
$o++;
|
|
}
|
|
echo "</select>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
echo "<option value=\"\">-- YOU MUST LOG IN TO THE TIMECLOCK FIRST --</option>\n";
|
|
echo "</select>\n";
|
|
}
|
|
exit;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### regCLOSER - update the vicidial_live_agents table to reflect the closer
|
|
### inbound choices made upon login
|
|
################################################################################
|
|
if ($ACTION == 'regCLOSER')
|
|
{
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($closer_choice)<1) || (strlen($user)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "Group Choice $closer_choice is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($closer_choice == "MGRLOCK-")
|
|
{
|
|
$stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00007',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_choice =$row[0];
|
|
|
|
$stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00008',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00009',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00010',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',blended='$closer_blended',closer_campaigns='$closer_choice';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00011',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="DELETE FROM vicidial_live_inbound_agents where user='$user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00012',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$closer_choice);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$stmt="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00013',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$viga_ct = mysql_num_rows($rslt);
|
|
if ($viga_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
}
|
|
else
|
|
{
|
|
$group_weight = 0;
|
|
$calls_today = 0;
|
|
}
|
|
$stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00014',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
}
|
|
echo "Closer In Group Choice $closer_choice has been registered to user $user\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLnextCALL - for manual VICIDiaL dialing this will grab the next lead
|
|
### in the campaign, reserve it, send data back to client and
|
|
### place the call by inserting into vicidial_manager
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLnextCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "HOPPER EMPTY\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00015',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vla_cc_ct = mysql_num_rows($rslt);
|
|
if ($vla_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$calls_today =$row[0];
|
|
}
|
|
else
|
|
{$calls_today ='0';}
|
|
$calls_today++;
|
|
|
|
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
|
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
|
{
|
|
$affected_rows=1;
|
|
$CBleadIDset=1;
|
|
|
|
$stmt = "UPDATE vicidial_callbacks set status='INACTIVE' where callback_id='$callback_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00016',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
if (strlen($phone_number)>3)
|
|
{
|
|
if (ereg("DNC",$manual_dial_filter))
|
|
{
|
|
$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$phone_number';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00017',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
echo "DNC NUMBER\n";
|
|
exit;
|
|
}
|
|
$stmt="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$phone_number' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00018',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
echo "DNC NUMBER\n";
|
|
exit;
|
|
}
|
|
}
|
|
if (ereg("CAMPLISTS",$manual_dial_filter))
|
|
{
|
|
$stmt="SELECT list_id,active from vicidial_lists where campaign_id='$campaign'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00019',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$lists_to_parse = mysql_num_rows($rslt);
|
|
$camp_lists='';
|
|
$o=0;
|
|
while ($lists_to_parse > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if (ereg("Y", $rowx[1])) {$active_lists++; $camp_lists .= "'$rowx[0]',";}
|
|
if (ereg("N", $rowx[1])) {$inactive_lists++;}
|
|
$o++;
|
|
}
|
|
$camp_lists = eregi_replace(".$","",$camp_lists);
|
|
|
|
$stmt="SELECT count(*) FROM vicidial_list where phone_number='$phone_number' and list_id IN($camp_lists);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00020',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] < 1)
|
|
{
|
|
echo "NUMBER NOT IN CAMPLISTS\n";
|
|
exit;
|
|
}
|
|
}
|
|
if ($stage=='lookup')
|
|
{
|
|
if (strlen($vendor_lead_code)>0)
|
|
{
|
|
$stmt="SELECT lead_id FROM vicidial_list where vendor_lead_code='$vendor_lead_code' order by modify_date desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00021',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$man_leadID_ct = mysql_num_rows($rslt);
|
|
if ( ($man_leadID_ct > 0) and (strlen($phone_number) > 5) )
|
|
{$override_phone++;}
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT lead_id FROM vicidial_list where phone_number='$phone_number' order by modify_date desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00021',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$man_leadID_ct = mysql_num_rows($rslt);
|
|
}
|
|
if ($man_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$affected_rows=1;
|
|
$lead_id =$row[0];
|
|
$CBleadIDset=1;
|
|
}
|
|
else
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME',vendor_lead_code='$vendor_lead_code';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00022',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$lead_id = mysql_insert_id($link);
|
|
$CBleadIDset=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00023',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$lead_id = mysql_insert_id($link);
|
|
$CBleadIDset=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### grab the next lead in the hopper for this campaign and reserve it for the user
|
|
$stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by priority desc,hopper_id LIMIT 1";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00024',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
}
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
if (!$CBleadIDset)
|
|
{
|
|
##### grab the lead_id of the reserved user in vicidial_hopper
|
|
$stmt="SELECT lead_id FROM vicidial_hopper where campaign_id='$campaign' and status='QUEUE' and user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00025',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$hopper_leadID_ct = mysql_num_rows($rslt);
|
|
if ($hopper_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
}
|
|
}
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT * FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00026',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
# $lead_id = trim("$row[0]");
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$source_id = trim("$row[6]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$called_since_last_reset = trim("$row[9]");
|
|
$phone_code = trim("$row[10]");
|
|
if ($override_phone < 1)
|
|
{$phone_number = trim("$row[11]");}
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = stripslashes(trim("$row[29]"));
|
|
$called_count = trim("$row[30]");
|
|
}
|
|
|
|
$called_count++;
|
|
|
|
##### check if system is set to generate logfile for transfers
|
|
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00027',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$enable_agc_xfer_log_ct = mysql_num_rows($rslt);
|
|
if ($enable_agc_xfer_log_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_agc_xfer_log =$row[0];
|
|
}
|
|
|
|
if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) )
|
|
{
|
|
# generate callerID for unique identifier in xfer_log file
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
|
|
# DATETIME|campaign|lead_id|phone_number|user|type
|
|
# 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|M
|
|
$fp = fopen ("./xfer_log.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|M|$MqueryCID|\n");
|
|
fclose($fp);
|
|
}
|
|
|
|
##### if lead is a callback, grab the callback comments
|
|
$CBentry_time = '';
|
|
$CBcallback_time = '';
|
|
$CBuser = '';
|
|
$CBcomments = '';
|
|
if (ereg("CALLBK",$dispo))
|
|
{
|
|
$stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00028',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cb_record_ct = mysql_num_rows($rslt);
|
|
if ($cb_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CBentry_time = trim("$row[0]");
|
|
$CBcallback_time = trim("$row[1]");
|
|
$CBuser = trim("$row[2]");
|
|
$CBcomments = trim("$row[3]");
|
|
}
|
|
}
|
|
|
|
$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00029',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$server_ct = mysql_num_rows($rslt);
|
|
if ($server_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$local_gmt = $row[0];
|
|
}
|
|
$LLCT_DATE_offset = ($local_gmt - $gmt_offset_now);
|
|
$LLCT_DATE = date("Y-m-d H:i:s", mktime(date("H")-$LLCT_DATE_offset,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
if (ereg('Y',$called_since_last_reset))
|
|
{
|
|
$called_since_last_reset = ereg_replace('Y','',$called_since_last_reset);
|
|
if (strlen($called_since_last_reset) < 1) {$called_since_last_reset = 0;}
|
|
$called_since_last_reset++;
|
|
$called_since_last_reset = "Y$called_since_last_reset";
|
|
}
|
|
else {$called_since_last_reset = 'Y';}
|
|
### flag the lead as called and change it's status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='INCALL', called_since_last_reset='$called_since_last_reset', called_count='$called_count',user='$user',last_local_call_time='$LLCT_DATE' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00030',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
if (!$CBleadIDset)
|
|
{
|
|
### delete the lead from the hopper
|
|
$stmt = "DELETE FROM vicidial_hopper where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00031',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00032',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### if preview dialing, do not send the call
|
|
if ( (strlen($preview)<1) || ($preview == 'NO') )
|
|
{
|
|
### prepare variables to place manual call from VICIDiaL
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
# $Local_persist = '/n';
|
|
$Local_persist = '';
|
|
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
|
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
|
if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$MqueryCID";}
|
|
|
|
### whether to omit phone_code or not
|
|
if (eregi('Y',$omit_phone_code))
|
|
{$Ndialstring = "$Local_out_prefix$phone_number";}
|
|
else
|
|
{$Ndialstring = "$Local_out_prefix$phone_code$phone_number";}
|
|
### insert the call action into the vicidial_manager table to initiate the call
|
|
# $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
$stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00033',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$phone_number','$NOW_TIME','OUT')";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00034',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00035',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update calls_today count in vicidial_campaign_agents
|
|
$stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00037',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
# UNPAUSEALL
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00038',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# ENTERQUEUE
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='ENTERQUEUE',data2='$phone_number',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00039',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# CONNECT
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00040',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
|
|
}
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = $MqueryCID . "\n";
|
|
$LeaD_InfO .= $lead_id . "\n";
|
|
$LeaD_InfO .= $dispo . "\n";
|
|
$LeaD_InfO .= $tsr . "\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $list_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $called_count . "\n";
|
|
$LeaD_InfO .= $CBentry_time . "\n";
|
|
$LeaD_InfO .= $CBcallback_time . "\n";
|
|
$LeaD_InfO .= $CBuser . "\n";
|
|
$LeaD_InfO .= $CBcomments . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= "MAIN\n";
|
|
$LeaD_InfO .= $source_id . "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
|
|
}
|
|
else
|
|
{
|
|
echo "HOPPER EMPTY\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### alt_phone_change - change alt phone numbers to active and inactive
|
|
###
|
|
################################################################################
|
|
if ($ACTION == 'alt_phone_change')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) || (strlen($phone_number)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "ALT PHONE NUMBER STATUS NOT CHANGED\n";
|
|
echo "$phone_number $stage $lead_id or $called_count is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "UPDATE vicidial_list_alt_phones set active='$stage' where lead_id='$lead_id' and phone_number='$phone_number' and alt_phone_count='$called_count';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00041',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "ALT PHONE NUMBER STATUS CHANGED\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### AlertControl - change the agent alert setting in vicidial_users
|
|
###
|
|
################################################################################
|
|
if ($ACTION == 'AlertControl')
|
|
{
|
|
if (strlen($stage)<1)
|
|
{
|
|
$channel_live=0;
|
|
echo "AGENT ALERT SETTING NOT CHANGED\n";
|
|
echo "$stage is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if (ereg('ON',$stage)) {$stage = '1';}
|
|
else {$stage = '0';}
|
|
|
|
$stmt = "UPDATE vicidial_users set alert_enabled='$stage' where user='$user' and pass='$pass';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'000185',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "AGENT ALERT SETTING CHANGED $stage\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLskip - for manual VICIDiaL dialing this skips the lead that was
|
|
### previewed in the step above and puts it back in orig status
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLskip')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "LEAD NOT REVERTED\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$called_count = ($called_count - 1);
|
|
### flag the lead as called and change it's status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00042',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
|
|
echo "LEAD REVERTED\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLonly - for manual VICIDiaL dialing this sends the call that was
|
|
### previewed in the step above
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLonly')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) || (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo " CALL NOT PLACED\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00043',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vla_cc_ct = mysql_num_rows($rslt);
|
|
if ($vla_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$calls_today =$row[0];
|
|
}
|
|
else
|
|
{$calls_today ='0';}
|
|
$calls_today++;
|
|
|
|
### prepare variables to place manual call from VICIDiaL
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
$Local_persist = '/n';
|
|
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
|
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
|
if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$MqueryCID";}
|
|
|
|
### whether to omit phone_code or not
|
|
if (eregi('Y',$omit_phone_code))
|
|
{$Ndialstring = "$Local_out_prefix$phone_number";}
|
|
else
|
|
{$Ndialstring = "$Local_out_prefix$phone_code$phone_number";}
|
|
### insert the call action into the vicidial_manager table to initiate the call
|
|
# $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
$stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00044',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$phone_number','$NOW_TIME','OUT')";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00045',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00046',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9046$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00047',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "$MqueryCID\n";
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
# UNPAUSEALL
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00049',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# ENTERQUEUE
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='ENTERQUEUE',data2='$phone_number',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00050',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# CONNECT
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00051',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLlookCALL - for manual VICIDiaL dialing this will attempt to look up
|
|
### the trunk channel that the call was placed on
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLlookCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if (strlen($MDnextCID)<18)
|
|
{
|
|
echo "NO\n";
|
|
echo "MDnextCID $MDnextCID is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
|
$stmt="SELECT uniqueid,channel FROM vicidial_manager where callerid='$MDnextCID' and server_ip='$server_ip' and status='UPDATED' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00052',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$uniqueid =$row[0];
|
|
$channel =$row[1];
|
|
echo "$uniqueid\n$channel";
|
|
|
|
$wait_sec=0;
|
|
$stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00053',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$wait_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',wait_epoch='$StarTtime',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00054',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="UPDATE vicidial_auto_calls set uniqueid='$uniqueid',channel='$channel' where callerid='$MDnextCID';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00055',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
echo "NO\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### manDiaLlogCALL - for manual VICIDiaL logging of calls places record in
|
|
### vicidial_log and then sends process to call_log entry
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLlogCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$vidSQL='';
|
|
$VDterm_reason='';
|
|
|
|
if ($stage == "start")
|
|
{
|
|
if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) || (strlen($list_id)<1) || (strlen($phone_number)<1) || (strlen($campaign)<1) )
|
|
{
|
|
echo "LOG NOT ENTERED\n";
|
|
echo "uniqueid $uniqueid or lead_id: $lead_id or list_id: $list_id or phone_number: $phone_number or campaign: $campaign is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00056',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
##### insert log into vicidial_log for manual VICIDiaL call
|
|
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "VICIDiaL_LOG Inserted: $uniqueid|$channel|$NOW_TIME\n";
|
|
echo "$StarTtime\n";
|
|
}
|
|
else
|
|
{
|
|
echo "LOG NOT ENTERED\n";
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_auto_calls SET uniqueid='$uniqueid' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00058',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
# ##### insert log into call_log for manual VICIDiaL call
|
|
# $stmt = "INSERT INTO call_log (uniqueid,channel,server_ip,extension,number_dialed,caller_code,start_time,start_epoch) values('$uniqueid','$channel','$server_ip','$exten','$phone_code$phone_number','MD $user $lead_id','$NOW_TIME','$StarTtime')";
|
|
# if ($DB) {echo "$stmt\n";}
|
|
# $rslt=mysql_query($stmt, $link);
|
|
# $affected_rows = mysql_affected_rows($link);
|
|
|
|
# if ($affected_rows > 0)
|
|
# {
|
|
# echo "CALL_LOG Inserted: $uniqueid|$channel|$NOW_TIME";
|
|
# }
|
|
# else
|
|
# {
|
|
# echo "LOG NOT ENTERED\n";
|
|
# }
|
|
}
|
|
}
|
|
|
|
if ($stage == "end")
|
|
{
|
|
##### get call type from vicidial_live_agents table
|
|
$VLA_inOUT='NONE';
|
|
$stmt="SELECT comments FROM vicidial_live_agents where user='$user' order by last_update_time desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00059',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLA_inOUT_ct = mysql_num_rows($rslt);
|
|
if ($VLA_inOUT_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VLA_inOUT = $row[0];
|
|
}
|
|
|
|
if ( (strlen($uniqueid)<1) and ($VLA_inOUT == 'INBOUND') )
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_0|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$start_epoch|$phone_number|$agent_log_id|\n");
|
|
fclose($fp);
|
|
$uniqueid='6666.1';
|
|
}
|
|
if ( (strlen($uniqueid)<1) or (strlen($lead_id)<1) )
|
|
{
|
|
echo "LOG NOT ENTERED\n";
|
|
echo "uniqueid $uniqueid or lead_id: $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$term_reason='NONE';
|
|
if ($start_epoch < 1000)
|
|
{
|
|
if ($VLA_inOUT == 'INBOUND')
|
|
{
|
|
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
##### look for the start epoch in the vicidial_closer_log table
|
|
$stmt="SELECT start_epoch,term_reason,closecallid,campaign_id FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by closecallid desc limit 1;";
|
|
$VDIDselect = "VDCL_LID $lead_id $phone_number $user $four_hours_ago";
|
|
}
|
|
else
|
|
{
|
|
##### look for the start epoch in the vicidial_log table
|
|
$stmt="SELECT start_epoch,term_reason,uniqueid,campaign_id FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
$VDIDselect = "VDL_UIDLID $uniqueid $lead_id";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00060',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$start_epoch = $row[0];
|
|
$VDterm_reason = $row[1];
|
|
$VDvicidial_id = $row[2];
|
|
$VDcampaign_id = $row[3];
|
|
$length_in_sec = ($StarTtime - $start_epoch);
|
|
}
|
|
else
|
|
{
|
|
$length_in_sec = 0;
|
|
}
|
|
|
|
if ( ($length_in_sec < 1) and ($VLA_inOUT == 'INBOUND') )
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_1|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|\n");
|
|
fclose($fp);
|
|
|
|
##### start epoch in the vicidial_log table, couldn't find one in vicidial_closer_log
|
|
$stmt="SELECT start_epoch,term_reason,campaign_id FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00061',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$start_epoch = $row[0];
|
|
$VDterm_reason = $row[1];
|
|
$VDcampaign_id = $row[2];
|
|
$length_in_sec = ($StarTtime - $start_epoch);
|
|
}
|
|
else
|
|
{
|
|
$length_in_sec = 0;
|
|
}
|
|
}
|
|
}
|
|
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
|
|
|
if (strlen($VDcampaign_id)<1) {$VDcampaign_id = $campaign;}
|
|
|
|
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
if ($VLA_inOUT == 'INBOUND')
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00062',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "$uniqueid\n$channel\n";
|
|
}
|
|
else
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_2|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00063',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
}
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
### check to see if campaign has alt_dial enabled
|
|
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00064',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VAC_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$auto_alt_dial =$row[0];
|
|
}
|
|
else {$auto_alt_dial = 'NONE';}
|
|
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED|EXTENDED_ONLY)",$auto_alt_dial))
|
|
{
|
|
### check to see if lead should be alt_dialed
|
|
if (strlen($alt_dial)<2) {$alt_dial = 'NONE';}
|
|
|
|
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED)",$auto_alt_dial)) )
|
|
{
|
|
$alt_dial_skip=0;
|
|
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00065',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VAC_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_phone = $row[0];
|
|
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
|
$gmt_offset_now = $row[1];
|
|
$state = $row[2];
|
|
}
|
|
else {$alt_phone = '';}
|
|
if (strlen($alt_phone)>5)
|
|
{
|
|
if (ereg("Y",$use_internal_dnc))
|
|
{
|
|
$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$alt_phone';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00066',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_dnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_dnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = $row[0];
|
|
}
|
|
}
|
|
else {$VD_alt_dnc_count=0;}
|
|
if (ereg("Y",$use_campaign_dnc))
|
|
{
|
|
$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$alt_phone' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00067',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_cdnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_cdnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]);
|
|
}
|
|
}
|
|
if ($VD_alt_dnc_count < 1)
|
|
{
|
|
### insert record into vicidial_hopper for alt_phone call attempt
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='',priority='25';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00068',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{$alt_dial_skip=1;}
|
|
}
|
|
else
|
|
{$alt_dial_skip=1;}
|
|
if ($alt_dial_skip > 0)
|
|
{$alt_dial='ALT';}
|
|
}
|
|
|
|
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
|
{
|
|
$addr3_dial_skip=0;
|
|
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00069',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VAC_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$address3 = $row[0];
|
|
$address3 = eregi_replace("[^0-9]","",$address3);
|
|
$gmt_offset_now = $row[1];
|
|
$state = $row[2];
|
|
}
|
|
else {$address3 = '';}
|
|
if (strlen($address3)>5)
|
|
{
|
|
if (ereg("Y",$use_internal_dnc))
|
|
{
|
|
$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$address3';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00070',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_dnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_dnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = $row[0];
|
|
}
|
|
}
|
|
else {$VD_alt_dnc_count=0;}
|
|
if (ereg("Y",$use_campaign_dnc))
|
|
{
|
|
$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$address3' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00071',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_cdnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_cdnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]);
|
|
}
|
|
}
|
|
if ($VD_alt_dnc_count < 1)
|
|
{
|
|
### insert record into vicidial_hopper for address3 call attempt
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='',priority='20';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00072',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{$addr3_dial_skip=1;}
|
|
}
|
|
else
|
|
{$addr3_dial_skip=1;}
|
|
if ($addr3_dial_skip > 0)
|
|
{$alt_dial='ADDR3';}
|
|
}
|
|
|
|
# $fp = fopen ("./alt_multi_log.txt", "a");
|
|
# fwrite ($fp, "$NOW_TIME|PRE-X|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid|$stmt|$auto_alt_dial|$alt_dial\n");
|
|
# fclose($fp);
|
|
|
|
if ( ( ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("EXTENDED_ONLY",$auto_alt_dial)) ) or ( (eregi("(ALT)",$alt_dial)) and (eregi("(ALT_AND_EXTENDED)",$auto_alt_dial)) ) or ( (eregi("(ADDR3)",$alt_dial)) and (eregi("(ADDR3_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED)",$auto_alt_dial)) ) or ( (eregi("(X)",$alt_dial)) and (eregi("EXTENDED",$auto_alt_dial)) ) ) and (!eregi("LAST",$alt_dial)) )
|
|
{
|
|
if (eregi("(ADDR3)",$alt_dial)) {$Xlast=0;}
|
|
else
|
|
{$Xlast = ereg_replace("[^0-9]","",$alt_dial);}
|
|
if (strlen($Xlast)<1)
|
|
{$Xlast=0;}
|
|
$VD_altdialx='';
|
|
|
|
$stmt="SELECT gmt_offset_now,state,list_id FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00073',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VL_deailts_ct = mysql_num_rows($rslt);
|
|
if ($VL_deailts_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$EA_gmt_offset_now = $row[0];
|
|
$EA_state = $row[1];
|
|
$EA_list_id = $row[2];
|
|
}
|
|
$alt_dial_phones_count=0;
|
|
$stmt="SELECT count(*) FROM vicidial_list_alt_phones where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00074',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_dial_phones_count = $row[0];
|
|
}
|
|
while ( ($alt_dial_phones_count > 0) and ($alt_dial_phones_count > $Xlast) )
|
|
{
|
|
$Xlast++;
|
|
$stmt="SELECT alt_phone_id,phone_number,active FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Xlast';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00075',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_detail_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_detail_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_altdial_id = $row[0];
|
|
$VD_altdial_phone = $row[1];
|
|
$VD_altdial_active = $row[2];
|
|
}
|
|
else
|
|
{$Xlast=9999999999;}
|
|
|
|
if (ereg("Y",$VD_altdial_active))
|
|
{
|
|
if (ereg("Y",$use_internal_dnc))
|
|
{
|
|
$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_altdial_phone';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00076',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_dnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_dnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = $row[0];
|
|
}
|
|
}
|
|
else {$VD_alt_dnc_count=0;}
|
|
if (ereg("Y",$use_campaign_dnc))
|
|
{
|
|
$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_altdial_phone' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00077',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_cdnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_cdnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]);
|
|
}
|
|
}
|
|
if ($VD_alt_dnc_count < 1)
|
|
{
|
|
if ($alt_dial_phones_count == $Xlast)
|
|
{$Xlast = 'LAST';}
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$EA_list_id',gmt_offset_now='$EA_gmt_offset_now',state='$EA_state',alt_dial='X$Xlast',user='',priority='15';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00078',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$Xlast=9999999999;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
### grab call lead information needed for QM logging
|
|
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id' order by call_time limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00079',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$auto_call_id = $row[0];
|
|
$CLlead_id = $row[1];
|
|
$CLphone_number = $row[2];
|
|
$CLstatus = $row[3];
|
|
$CLcampaign_id = $row[4];
|
|
$CLphone_code = $row[5];
|
|
$CLalt_dial = $row[6];
|
|
$CLstage = $row[7];
|
|
$CLcallerid = $row[8];
|
|
$CLuniqueid = $row[9];
|
|
}
|
|
|
|
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
|
if (strlen($CLstage) < 1) {$CLstage=0;}
|
|
|
|
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER' and queue='$VDcampaign_id';";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00080',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_cc_ct = mysql_num_rows($rslt);
|
|
if ($VAC_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$caller_complete = $row[0];
|
|
}
|
|
|
|
if ($caller_complete < 1)
|
|
{
|
|
$term_reason='AGENT';
|
|
}
|
|
else
|
|
{
|
|
$term_reason='CALLER';
|
|
}
|
|
|
|
}
|
|
|
|
### delete call record from vicidial_auto_calls
|
|
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$VDcampaign_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00081',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00082',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9082$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00083',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
### check to see if lead should be alt_dialed
|
|
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id' order by call_time desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00084',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$auto_call_id = $row[0];
|
|
$CLlead_id = $row[1];
|
|
$CLphone_number = $row[2];
|
|
$CLstatus = $row[3];
|
|
$CLcampaign_id = $row[4];
|
|
$CLphone_code = $row[5];
|
|
$CLalt_dial = $row[6];
|
|
$CLstage = $row[7];
|
|
$CLcallerid = $row[8];
|
|
$CLuniqueid = $row[9];
|
|
}
|
|
|
|
$CLstage = preg_replace("/XFER|CLOSER|-/",'',$CLstage);
|
|
if ($CLstage < 0.25) {$CLstage=0;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00085',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
|
|
# $stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$campaign' and uniqueid='$uniqueid';";
|
|
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$VDcampaign_id' and callerid LIKE \"M%\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00086',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00087',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9087$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00088',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( ($VLA_inOUT == 'AUTO') or ($VLA_inOUT == 'MANUAL') )
|
|
{
|
|
$SQLterm = "term_reason='$term_reason',";
|
|
|
|
if ( (ereg("NONE",$term_reason)) or (ereg("NONE",$VDterm_reason)) or (strlen($VDterm_reason) < 1) )
|
|
{
|
|
### check to see if lead should be alt_dialed
|
|
$stmt="SELECT term_reason,uniqueid from vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00089',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDterm_reason = $row[0];
|
|
$VDvicidial_id = $row[1];
|
|
$VDIDselect = "VDL_UIDLID $uniqueid $lead_id";
|
|
}
|
|
if (ereg("CALLER",$VDterm_reason))
|
|
{
|
|
$SQLterm = "";
|
|
}
|
|
else
|
|
{
|
|
$SQLterm = "term_reason='AGENT',";
|
|
}
|
|
}
|
|
|
|
##### update the duration and end time in the vicidial_log table
|
|
$stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00090',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "$uniqueid\n$channel\n";
|
|
}
|
|
else
|
|
{
|
|
echo "LOG NOT ENTERED\n\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$SQLterm = "term_reason='$term_reason'";
|
|
$QL_term='';
|
|
|
|
if ( (ereg("NONE",$term_reason)) or (ereg("NONE",$VDterm_reason)) or (strlen($VDterm_reason) < 1) )
|
|
{
|
|
### check to see if lead should be alt_dialed
|
|
$stmt="SELECT term_reason,closecallid from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00091',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDterm_reason = $row[0];
|
|
$VDvicidial_id = $row[1];
|
|
$VDIDselect = "VDCL_LID4HOUR $lead_id $four_hours_ago";
|
|
}
|
|
if (ereg("CALLER",$VDterm_reason))
|
|
{
|
|
$SQLterm = "";
|
|
}
|
|
else
|
|
{
|
|
$SQLterm = "term_reason='AGENT'";
|
|
$QL_term = 'COMPLETEAGENT';
|
|
}
|
|
}
|
|
|
|
if (strlen($SQLterm) > 0)
|
|
{
|
|
##### update the duration and end time in the vicidial_log table
|
|
$stmt="UPDATE vicidial_closer_log set $SQLterm where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00092',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
if ( (strlen($QL_term) > 0) and ($leaving_threeway > 0) )
|
|
{
|
|
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETEAGENT' and queue='$VDcampaign_id';";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00093',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_cc_ct = mysql_num_rows($rslt);
|
|
if ($VAC_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_complete = $row[0];
|
|
}
|
|
if ($agent_complete < 1)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00094',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
echo $VDstop_rec_after_each_call . '|' . $extension . '|' . $conf_silent_prefix . '|' . $conf_exten . '|' . $user_abb . "|\n";
|
|
|
|
##### if VICIDiaL call and hangup_after_each_call activated, find all recording
|
|
##### channels and hang them up while entering info into recording_log and
|
|
##### returning filename/recordingID
|
|
if ($VDstop_rec_after_each_call == 1)
|
|
{
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$total_rec=0;
|
|
$total_hangup=0;
|
|
$loop_count=0;
|
|
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00095',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$rec_list = mysql_num_rows($rslt);}
|
|
while ($rec_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0]))
|
|
{
|
|
$rec_channels[$total_rec] = "$row[0]";
|
|
$total_rec++;
|
|
}
|
|
else
|
|
{
|
|
# if (preg_match("/$agentchannel/i",$row[0]))
|
|
if ( ($agentchannel == "$row[0]") or (ereg('ASTblind',$row[0])) )
|
|
{
|
|
$donothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hangup_channels[$total_hangup] = "$row[0]";
|
|
$total_hangup++;
|
|
}
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$loop_count++;
|
|
}
|
|
|
|
$loop_count=0;
|
|
$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00184',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$rec_list = mysql_num_rows($rslt);}
|
|
while ($rec_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0]))
|
|
{
|
|
$rec_channels[$total_rec] = "$row[0]";
|
|
$total_rec++;
|
|
}
|
|
else
|
|
{
|
|
# if (preg_match("/$agentchannel/i",$row[0]))
|
|
if ( ($agentchannel == "$row[0]") or (ereg('ASTblind',$row[0])) )
|
|
{
|
|
$donothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hangup_channels[$total_hangup] = "$row[0]";
|
|
$total_hangup++;
|
|
}
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$loop_count++;
|
|
}
|
|
|
|
|
|
### if a conference call or 3way call was attempted, then hangup all channels except for the agentchannel
|
|
if ( ( ($conf_dialed > 0) or ($hangup_all_non_reserved > 0) ) and ($leaving_threeway < 1) and ($blind_transfer < 1) )
|
|
{
|
|
$loop_count=0;
|
|
while($loop_count < $total_hangup)
|
|
{
|
|
if (strlen($hangup_channels[$loop_count])>5)
|
|
{
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','CH12346$StarTtime$loop_count','Channel: $hangup_channels[$loop_count]','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00096',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
$loop_count++;
|
|
}
|
|
}
|
|
|
|
$total_recFN=0;
|
|
$loop_count=0;
|
|
$filename=$MT; # not necessary : and cmd_line_f LIKE \"%_$user_abb\"
|
|
$stmt="SELECT cmd_line_f FROM vicidial_manager where server_ip='$server_ip' and action='Originate' and cmd_line_b = 'Channel: $local_DEF$conf_silent_prefix$conf_exten$local_AMP$ext_context' order by entry_date desc limit $total_rec;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00097',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$recFN_list = mysql_num_rows($rslt);}
|
|
while ($recFN_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$filename[$total_recFN] = preg_replace("/Callerid: /i","",$row[0]);
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$total_recFN++;
|
|
$loop_count++;
|
|
}
|
|
|
|
$loop_count=0;
|
|
while($loop_count < $total_rec)
|
|
{
|
|
if (strlen($rec_channels[$loop_count])>5)
|
|
{
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH12345$StarTtime$loop_count','Channel: $rec_channels[$loop_count]','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00098',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "REC_STOP|$rec_channels[$loop_count]|$filename[$loop_count]|";
|
|
if (strlen($filename)>2)
|
|
{
|
|
$stmt="SELECT recording_id,start_epoch,vicidial_id,lead_id FROM recording_log where filename='$filename[$loop_count]'";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00099',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$fn_count = mysql_num_rows($rslt);}
|
|
if ($fn_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$recording_id = $row[0];
|
|
$start_time = $row[1];
|
|
$vicidial_id = $row[2];
|
|
$RClead_id = $row[3];
|
|
|
|
if ( (strlen($RClead_id)<1) or ($RClead_id < 1) or ($RClead_id=='NULL') )
|
|
{$lidSQL = ",lead_id='$lead_id'";}
|
|
if (strlen($vicidial_id)<1)
|
|
{$vidSQL = ",vicidial_id='$VDvicidial_id'";}
|
|
else
|
|
{
|
|
if ( (ereg('.',$vicidial_id)) and ($VLA_inOUT == 'INBOUND') )
|
|
{
|
|
if (!ereg('.',$VDvicidial_id))
|
|
{$vidSQL = ",vicidial_id='$VDvicidial_id'";}
|
|
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_3|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$vicidial_id|$start_epoch|$recording_id|\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
$length_in_sec = ($StarTtime - $start_time);
|
|
$length_in_min = ($length_in_sec / 60);
|
|
$length_in_min = sprintf("%8.2f", $length_in_min);
|
|
|
|
$stmt="UPDATE recording_log set end_time='$NOW_TIME',end_epoch='$StarTtime',length_in_sec=$length_in_sec,length_in_min='$length_in_min' $vidSQL $lidSQL where filename='$filename[$loop_count]' and end_epoch is NULL;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00100',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "$recording_id|$length_in_min|";
|
|
|
|
# $fp = fopen ("./recording_debug_$NOW_DATE$txt", "a");
|
|
# fwrite ($fp, "$NOW_TIME|RECORD_LOG|$filename[$loop_count]|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$VDvicidial_id|$vicidial_id|$start_epoch|$recording_id|$VDIDselect|\n");
|
|
# fclose($fp);
|
|
}
|
|
else {echo "||";}
|
|
}
|
|
else {echo "||";}
|
|
echo "\n";
|
|
}
|
|
$loop_count++;
|
|
}
|
|
}
|
|
|
|
|
|
$talk_sec=0;
|
|
$talk_epochSQL='';
|
|
$StarTtime = date("U");
|
|
$stmt = "select talk_epoch,talk_sec,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00101',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( (eregi("NULL",$row[0])) or ($row[0] < 1000) )
|
|
{
|
|
$talk_epochSQL=",talk_epoch='$StarTtime'";
|
|
$row[0]=$row[2];
|
|
}
|
|
$talk_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADREcheckINCOMING - for auto-dial VICIDiaL dialing this will recheck for
|
|
### calls to see if the channel has updated
|
|
################################################################################
|
|
if ($ACTION == 'VDADREcheckINCOMING')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($campaign)<1) || (strlen($server_ip)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "0\n";
|
|
echo "Campaign $campaign is not valid\n";
|
|
echo "lead_id $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### grab the call and lead info from the vicidial_live_agents table
|
|
$stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00103',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$queue_leadID_ct = mysql_num_rows($rslt);
|
|
|
|
if ($queue_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
$uniqueid =$row[1];
|
|
$callerid =$row[2];
|
|
$channel =$row[3];
|
|
$call_server_ip =$row[4];
|
|
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
|
|
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADcheckINCOMING - for auto-dial VICIDiaL dialing this will check for calls
|
|
### in the vicidial_live_agents table in QUEUE status, then
|
|
### lookup the lead info and pass it back to vicidial.php
|
|
################################################################################
|
|
if ($ACTION == 'VDADcheckINCOMING')
|
|
{
|
|
$VDCL_ingroup_recording_override = '';
|
|
$VDCL_ingroup_rec_filename = '';
|
|
$Ctype = 'A';
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
$alt_phone_code='';
|
|
$alt_phone_number='';
|
|
$alt_phone_note='';
|
|
$alt_phone_active='';
|
|
$alt_phone_count='';
|
|
|
|
if ( (strlen($campaign)<1) || (strlen($server_ip)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "0\n";
|
|
echo "Campaign $campaign is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### grab the call and lead info from the vicidial_live_agents table
|
|
$stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip,comments FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$queue_leadID_ct = mysql_num_rows($rslt);
|
|
|
|
if ($queue_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
$uniqueid =$row[1];
|
|
$callerid =$row[2];
|
|
$channel =$row[3];
|
|
$call_server_ip =$row[4];
|
|
$VLAcomments=$row[5];
|
|
|
|
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
|
|
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
|
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00105',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vla_cc_ct = mysql_num_rows($rslt);
|
|
if ($vla_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$calls_today =$row[0];
|
|
}
|
|
else
|
|
{$calls_today ='0';}
|
|
$calls_today++;
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00106',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00107',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT * FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00108',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
# $lead_id = trim("$row[0]");
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$source_id = trim("$row[6]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$phone_code = trim("$row[10]");
|
|
$phone_number = trim("$row[11]");
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = stripslashes(trim("$row[29]"));
|
|
$called_count = trim("$row[30]");
|
|
}
|
|
|
|
##### if lead is a callback, grab the callback comments
|
|
$CBentry_time = '';
|
|
$CBcallback_time = '';
|
|
$CBuser = '';
|
|
$CBcomments = '';
|
|
if (ereg("CALLBK",$dispo))
|
|
{
|
|
$stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00109',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cb_record_ct = mysql_num_rows($rslt);
|
|
if ($cb_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CBentry_time = trim("$row[0]");
|
|
$CBcallback_time = trim("$row[1]");
|
|
$CBuser = trim("$row[2]");
|
|
$CBcomments = trim("$row[3]");
|
|
}
|
|
}
|
|
|
|
### update the lead status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00110',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update the log status to INCALL
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
|
|
$stmt = "select campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00112',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAC_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDAC_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDADchannel_group =$row[0];
|
|
$dialed_number =$row[1];
|
|
$dialed_label =$row[2];
|
|
$call_type =$row[3];
|
|
}
|
|
else
|
|
{
|
|
$dialed_number = $phone_number;
|
|
$dialed_label = 'MAIN';
|
|
if (preg_match('/^M|^V/',$callerid))
|
|
{
|
|
$call_type = 'OUT';
|
|
$VDADchannel_group = $campaign;
|
|
}
|
|
else
|
|
{
|
|
$call_type = 'IN';
|
|
$stmt = "select campaign_id from vicidial_closer_log where lead_id = '$lead_id' order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00183',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDCL_mvac_ct = mysql_num_rows($rslt);
|
|
if ($VDCL_mvac_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDADchannel_group =$row[0];
|
|
}
|
|
}
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
|
|
if ( ($call_type=='OUT') or ($call_type=='OUTBALANCE') )
|
|
{
|
|
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00113',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00114',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_campaign_script = $row[0];
|
|
$VDCL_get_call_launch = $row[1];
|
|
$VDCL_xferconf_a_dtmf = $row[2];
|
|
$VDCL_xferconf_a_number = $row[3];
|
|
$VDCL_xferconf_b_dtmf = $row[4];
|
|
$VDCL_xferconf_b_number = $row[5];
|
|
$VDCL_default_xfer_group = $row[6];
|
|
if (strlen($VDCL_default_xfer_group)<2) {$VDCL_default_xfer_group='X';}
|
|
}
|
|
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|X|X|\n|\n";
|
|
|
|
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00115',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAC_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDAC_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$dialed_number =$row[0];
|
|
$dialed_label =$row[1];
|
|
}
|
|
else
|
|
{
|
|
$dialed_number = $phone_number;
|
|
$dialed_label = 'MAIN';
|
|
}
|
|
if (ereg('X',$dialed_label))
|
|
{
|
|
if (ereg('LAST',$dialed_label))
|
|
{
|
|
$stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;";
|
|
}
|
|
else
|
|
{
|
|
$Talt_dial = ereg_replace("[^0-9]","",$dialed_label);
|
|
$stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';";
|
|
}
|
|
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00116',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VLAP_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_phone_code = $row[0];
|
|
$alt_phone_number = $row[1];
|
|
$alt_phone_note = $row[2];
|
|
$alt_phone_active = $row[3];
|
|
$alt_phone_count = $row[4];
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### update the vicidial_closer_log user to INCALL
|
|
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00117',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00118',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDL_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDL_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_front_VDlog =$row[0];
|
|
}
|
|
|
|
$stmt = "select group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename from vicidial_inbound_groups where group_id='$VDADchannel_group';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00119',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_group_name = $row[0];
|
|
$VDCL_group_color = $row[1];
|
|
$VDCL_group_web = stripslashes($row[2]);
|
|
$VDCL_fronter_display = $row[3];
|
|
$VDCL_ingroup_script = $row[4];
|
|
$VDCL_get_call_launch = $row[5];
|
|
$VDCL_xferconf_a_dtmf = $row[6];
|
|
$VDCL_xferconf_a_number = $row[7];
|
|
$VDCL_xferconf_b_dtmf = $row[8];
|
|
$VDCL_xferconf_b_number = $row[9];
|
|
$VDCL_default_xfer_group = $row[10];
|
|
$VDCL_ingroup_recording_override = $row[11];
|
|
$VDCL_ingroup_rec_filename = $row[12];
|
|
|
|
|
|
$stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidOR_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidOR_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( ( (ereg('NONE',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) )
|
|
{$VDCL_ingroup_script = $row[0];}
|
|
if (strlen($VDCL_xferconf_a_dtmf) < 1)
|
|
{$VDCL_xferconf_a_dtmf = $row[1];}
|
|
if (strlen($VDCL_xferconf_a_number) < 1)
|
|
{$VDCL_xferconf_a_number = $row[2];}
|
|
if (strlen($VDCL_xferconf_b_dtmf) < 1)
|
|
{$VDCL_xferconf_b_dtmf = $row[3];}
|
|
if (strlen($VDCL_xferconf_b_number) < 1)
|
|
{$VDCL_xferconf_b_number = $row[4];}
|
|
}
|
|
|
|
### update the comments in vicidial_live_agents record
|
|
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00120',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$Ctype = 'I';
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$VDADchannel_group';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00121',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_ingroup_script = $row[0];
|
|
$VDCL_get_call_launch = $row[1];
|
|
$VDCL_xferconf_a_dtmf = $row[2];
|
|
$VDCL_xferconf_a_number = $row[3];
|
|
$VDCL_xferconf_b_dtmf = $row[4];
|
|
$VDCL_xferconf_b_number = $row[5];
|
|
}
|
|
}
|
|
|
|
### if web form is set then send on to vicidial.php for override of WEB_FORM address
|
|
if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|\n";}
|
|
else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|\n";}
|
|
|
|
$stmt = "SELECT full_name from vicidial_users where user='$tsr';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00122',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDU_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDU_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$fronter_full_name = $row[0];
|
|
echo $fronter_full_name . '|' . $tsr . "\n";
|
|
}
|
|
else {echo '|' . $tsr . "\n";}
|
|
}
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = $callerid . "\n";
|
|
$LeaD_InfO .= $lead_id . "\n";
|
|
$LeaD_InfO .= $dispo . "\n";
|
|
$LeaD_InfO .= $tsr . "\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $list_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $called_count . "\n";
|
|
$LeaD_InfO .= $CBentry_time . "\n";
|
|
$LeaD_InfO .= $CBcallback_time . "\n";
|
|
$LeaD_InfO .= $CBuser . "\n";
|
|
$LeaD_InfO .= $CBcomments . "\n";
|
|
$LeaD_InfO .= $dialed_number . "\n";
|
|
$LeaD_InfO .= $dialed_label . "\n";
|
|
$LeaD_InfO .= $source_id . "\n";
|
|
$LeaD_InfO .= $alt_phone_code . "\n";
|
|
$LeaD_InfO .= $alt_phone_number . "\n";
|
|
$LeaD_InfO .= $alt_phone_note . "\n";
|
|
$LeaD_InfO .= $alt_phone_active . "\n";
|
|
$LeaD_InfO .= $alt_phone_count . "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
|
|
|
|
|
|
$wait_sec=0;
|
|
$StarTtime = date("U");
|
|
$stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00123',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$wait_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00124',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### If CALLBK, change vicidial_callback record to INACTIVE
|
|
if (eregi("CALLBK|CBHOLD", $dispo))
|
|
{
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00125',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
##### check if system is set to generate logfile for transfers
|
|
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00126',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$enable_agc_xfer_log_ct = mysql_num_rows($rslt);
|
|
if ($enable_agc_xfer_log_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_agc_xfer_log =$row[0];
|
|
}
|
|
|
|
if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) )
|
|
{
|
|
# DATETIME|campaign|lead_id|phone_number|user|type
|
|
# 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A
|
|
$fp = fopen ("./xfer_log.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid\n");
|
|
fclose($fp);
|
|
}
|
|
|
|
}
|
|
else
|
|
{
|
|
echo "0\n";
|
|
# echo "No calls in QUEUE for $user on $server_ip\n";
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### userLOGout - Logs the user out of VICIDiaL client, deleting db records and
|
|
### inserting into vicidial_user_log
|
|
################################################################################
|
|
if ($ACTION == 'userLOGout')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
|
{
|
|
echo "NO\n";
|
|
echo "campaign $campaign or conf_exten $conf_exten is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00127',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
##### Insert a LOGOUT record into the user log
|
|
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vul_insert = mysql_affected_rows($link);
|
|
|
|
if ($no_delete_sessions < 1)
|
|
{
|
|
##### Remove the reservation on the vicidial_conferences meetme room
|
|
$stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00129',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vc_remove = mysql_affected_rows($link);
|
|
}
|
|
|
|
##### Delete the vicidial_live_agents record for this session
|
|
$stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00130',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9130$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
$vla_delete = mysql_affected_rows($link);
|
|
|
|
##### Delete the vicidial_live_inbound_agents records for this session
|
|
$stmt="DELETE from vicidial_live_inbound_agents where user ='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00131',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vlia_delete = mysql_affected_rows($link);
|
|
|
|
##### Delete the web_client_sessions
|
|
$stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00132',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$wcs_delete = mysql_affected_rows($link);
|
|
|
|
##### Hangup the client phone
|
|
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00133',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_channel = "$row[0]";
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00134',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
if ($LogouTKicKAlL > 0)
|
|
{
|
|
$local_DEF = 'Local/5555';
|
|
$local_AMP = '@';
|
|
$kick_local_channel = "$local_DEF$conf_exten$local_AMP$ext_context";
|
|
$queryCID = "ULGH3458$StarTtime";
|
|
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00135',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$pause_sec=0;
|
|
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00136',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
|
|
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00137',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
if ($vla_delete > 0)
|
|
{
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00138',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$allow_sipsak_messages = $row[6];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_message = 'LOGGED OUT';
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
|
|
# if ($DB) {echo "$stmt\n";}
|
|
#
|
|
# $rslt=mysql_query($stmt, $linkB);
|
|
# $affected_rows = mysql_affected_rows($linkB);
|
|
|
|
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00139',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
echo "$stmt\n";
|
|
$li_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $li_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$logintime = $row[0];
|
|
$i++;
|
|
}
|
|
|
|
$time_logged_in = ($StarTtime - $logintime);
|
|
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00140',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
}
|
|
|
|
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel|$vlia_delete\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### updateDISPO - update the vicidial_list table to reflect the agent choice of
|
|
### call disposition for that leand
|
|
################################################################################
|
|
if ($ACTION == 'updateDISPO')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "Dispo Choice $dispo or lead_id $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### update the comments in vicidial_live_agents record
|
|
$stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9141$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "select count(*) from vicidial_inbound_groups where group_id='$stage';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00143',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00144',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by uniqueid desc limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
|
{
|
|
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00146',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$stmt="INSERT INTO vicidial_dnc (phone_number) values('$row[0]');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00147',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
}
|
|
if ( ($use_campaign_dnc=='Y') and ($dispo_choice=='DNC') )
|
|
{
|
|
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00148',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$stmt="INSERT INTO vicidial_campaign_dnc (phone_number,campaign_id) values('$row[0]','$campaign');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00149',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
}
|
|
}
|
|
|
|
$dispo_sec=0;
|
|
$dispo_epochSQL='';
|
|
$StarTtime = date("U");
|
|
$stmt = "select dispo_epoch,dispo_sec,talk_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00150',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( (eregi("NULL",$row[0])) or ($row[0] < 1000) )
|
|
{
|
|
$dispo_epochSQL=",dispo_epoch='$StarTtime'";
|
|
$row[0]=$row[2];
|
|
}
|
|
$dispo_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00152',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
if ($auto_dial_level < 1)
|
|
{
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
}
|
|
|
|
### CALLBACK ENTRY
|
|
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
|
{
|
|
$comments = eregi_replace('"','',$comments);
|
|
$comments = eregi_replace("'",'',$comments);
|
|
$comments = eregi_replace(';','',$comments);
|
|
$comments = eregi_replace("\\\\",' ',$comments);
|
|
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00154',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00155',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
|
{
|
|
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00156',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00157',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00158',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00159',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
if (strlen($stage) < 2)
|
|
{$stage = $campaign;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00160',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
|
|
echo 'Lead ' . $lead_id . ' has been changed to ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
|
}
|
|
|
|
################################################################################
|
|
### updateLEAD - update the vicidial_list table to reflect the values that are
|
|
### in the agents screen at time of call hangup
|
|
################################################################################
|
|
if ($ACTION == 'updateLEAD')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$DO_NOT_UPDATE=0;
|
|
$DO_NOT_UPDATE_text='';
|
|
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "phone_number $phone_number or lead_id $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
|
|
$stmt = "SELECT disable_alter_custdata,disable_alter_custphone FROM vicidial_campaigns where campaign_id='$campaign'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00161',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$dac_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $dac_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$disable_alter_custdata = $row[0];
|
|
$disable_alter_custphone = $row[1];
|
|
$i++;
|
|
}
|
|
if ( (ereg('Y',$disable_alter_custdata)) or (ereg('Y',$disable_alter_custphone)) )
|
|
{
|
|
if (ereg('Y',$disable_alter_custdata))
|
|
{
|
|
$DO_NOT_UPDATE=1;
|
|
$DO_NOT_UPDATE_text=' NOT';
|
|
}
|
|
if (ereg('Y',$disable_alter_custphone))
|
|
{
|
|
$DO_NOT_UPDATEphone=1;
|
|
}
|
|
$stmt = "SELECT alter_custdata_override,alter_custphone_override FROM vicidial_users where user='$user'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00162',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$aco_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $aco_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alter_custdata_override = $row[0];
|
|
$alter_custphone_override = $row[1];
|
|
$i++;
|
|
}
|
|
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
|
{
|
|
$DO_NOT_UPDATE=0;
|
|
$DO_NOT_UPDATE_text='';
|
|
}
|
|
if (ereg('ALLOW_ALTER',$alter_custphone_override))
|
|
{
|
|
$DO_NOT_UPDATEphone=0;
|
|
}
|
|
}
|
|
|
|
if ($DO_NOT_UPDATE < 1)
|
|
{
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
$comments = eregi_replace("--AMP--",'&',$comments);
|
|
$comments = eregi_replace("--QUES--",'?',$comments);
|
|
$comments = eregi_replace("--POUND--",'#',$comments);
|
|
|
|
$phoneSQL='';
|
|
if ($DO_NOT_UPDATEphone < 1)
|
|
{$phoneSQL = ",phone_number='$phone_number'";}
|
|
|
|
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' $phoneSQL where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00163',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00164',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9164$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
}
|
|
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADpause - update the vicidial_live_agents table to show that the agent is
|
|
### or ready now active and ready to take calls
|
|
################################################################################
|
|
if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($stage)<2) || (strlen($server_ip)<1) )
|
|
{
|
|
echo "stage $stage is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
$stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00166',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9166$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00167',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
if ( (ereg('READY',$stage)) or (ereg('CLOSER',$stage)) ) {$QMstatus='UNPAUSEALL';}
|
|
if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';}
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00168',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
}
|
|
|
|
$pause_sec=0;
|
|
$stmt = "select pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$dispo_epoch = $row[4];
|
|
$wait_sec=0;
|
|
if ($row[2] > 0)
|
|
{
|
|
$wait_sec = (($StarTtime - $row[2]) + $row[3]);
|
|
}
|
|
if ( (eregi("NULL",$row[4])) or ($row[4] < 1000) )
|
|
{$pause_sec = (($StarTtime - $row[0]) + $row[1]);}
|
|
else
|
|
{$pause_sec = (($row[4] - $row[0]) + $row[1]);}
|
|
|
|
}
|
|
if ($ACTION == 'VDADready')
|
|
{
|
|
if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) )
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
if ($ACTION == 'VDADpause')
|
|
{
|
|
if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) )
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$agent_log = 'NEW_ID';
|
|
}
|
|
|
|
if ($agent_log == 'NEW_ID')
|
|
{
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
}
|
|
}
|
|
echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### UpdatEFavoritEs - update the astguiclient favorites list for this extension
|
|
################################################################################
|
|
if ($ACTION == 'UpdatEFavoritEs')
|
|
{
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($favorites_list)<1) || (strlen($user)<1) || (strlen($exten)<1) )
|
|
{
|
|
echo "favorites list $favorites_list is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00172',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00173',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00174',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
echo "Favorites list has been updated to $favorites_list for $exten\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
|
################################################################################
|
|
if ($ACTION == 'PauseCodeSubmit')
|
|
{
|
|
$row=''; $rowx='';
|
|
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
|
{
|
|
echo "agent_log_id $agent_log_id or pause_code $status is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00175',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00176',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$allow_sipsak_messages = $row[6];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_prefix = 'BK-';
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
}
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
}
|
|
}
|
|
echo " Pause Code has been updated to $status for $agent_log_id\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
|
################################################################################
|
|
if ($ACTION == 'CalLBacKLisT')
|
|
{
|
|
$stmt = "select callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' and campaign_id='$campaign' and status NOT IN('INACTIVE','DEAD') order by callback_time;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00178',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$callbacks_count = mysql_num_rows($rslt);}
|
|
echo "$callbacks_count\n";
|
|
$loop_count=0;
|
|
while ($callbacks_count>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callback_id[$loop_count] = $row[0];
|
|
$lead_id[$loop_count] = $row[1];
|
|
$campaign_id[$loop_count] = $row[2];
|
|
$status[$loop_count] = $row[3];
|
|
$entry_time[$loop_count] = $row[4];
|
|
$callback_time[$loop_count] = $row[5];
|
|
$comments[$loop_count] = $row[6];
|
|
$loop_count++;
|
|
}
|
|
$loop_count=0;
|
|
while ($callbacks_count>$loop_count)
|
|
{
|
|
$stmt = "select first_name,last_name,phone_number from vicidial_list where lead_id='$lead_id[$loop_count]';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00179',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count]\n";
|
|
$loop_count++;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CalLBacKCounT - send the count of the USERONLY callbacks for an agent
|
|
################################################################################
|
|
if ($ACTION == 'CalLBacKCounT')
|
|
{
|
|
$stmt = "select count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' and campaign_id='$campaign' and status NOT IN('INACTIVE','DEAD');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00180',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$cbcount=$row[0];
|
|
|
|
echo "$cbcount";
|
|
}
|
|
|
|
|
|
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
##### MySQL Error Logging #####
|
|
function mysql_error_logging($NOW_TIME,$link,$mel,$stmt,$query_id,$user,$server_ip,$session_name,$one_mysql_log)
|
|
{
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
# mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);
|
|
$errno=''; $error='';
|
|
if ( ($mel > 0) or ($one_mysql_log > 0) )
|
|
{
|
|
$errno = mysql_errno($link);
|
|
if ( ($errno > 0) or ($mel > 1) or ($one_mysql_log > 0) )
|
|
{
|
|
$error = mysql_error($link);
|
|
$efp = fopen ("./vicidial_mysql_errors.txt", "a");
|
|
fwrite ($efp, "$NOW_TIME|vdc_db_query|$query_id|$errno|$error|$stmt|$user|$server_ip|$session_name|\n");
|
|
fclose($efp);
|
|
}
|
|
}
|
|
$one_mysql_log=0;
|
|
return $errno;
|
|
}
|
|
|
|
?>
|