mattf
134707aac4
lead_id of the phone call and send a per-phone URL at the start of the phone call. git-svn-id: svn://192.168.202.10@2427 3d104415-ff17-0410-8863-d5cf3c621b8a
539 lines
17 KiB
Perl
539 lines
17 KiB
Perl
#!/usr/bin/perl
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#
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# agi-NVA_recording.agi version 2.12
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#
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# This script is designed to give recording ability to agents not the using
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# ViciDial agent screen
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#
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# ; 1. logging output (NONE|STDERR|FILE|BOTH)
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# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension) or vicidial_live_agents user who launched the call
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# ; 3. log this call in user_call_log (Y|N) default N
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# ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
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# ; 5. audio record this call (Y|N) default N
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# ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!
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# ; 7. play the recording ID of this call before recording starts
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# ; 8. include the recording ID in the filename
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# ; 9. search vicidial_list for phone number dialed (Y|N) default N, assumes 10 digit phone numbers
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# ; 10. if 9 is Y, this is search method (ALLLISTS|PHONE) default ALLLISTS, search all lists, use phone setting, CURRENTLY DOES NOTHING
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# ; 11. error out and end call if phone number is not found (Y|N) default N
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# ; 12. run the phone entry's NVA Call URL (Y|N) default N
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#
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# ;custom dialplan entry example: (similar to the defaultlog Call Menu)
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#exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N---N---N)
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#exten => _X.,n,Goto(default,${EXTEN},1)
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#exten => _X.,n,Hangup
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#
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# ;inbound to agent example:
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#exten => 5678,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N---N---N)
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#exten => 5678,n,Goto(vicidial-auto,5678,1)
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#exten => 5678,n,Hangup
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#
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# ; example of dial prefix of 94 in System Settings Custom Dialplan to default log
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#exten => _941NXXNXXXXXX,1,Goto(defaultlog,9${EXTEN:2},1)
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#
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# ; example of using as Call Menu prompt to record with playing of recording id
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#agi-NVA_recording.agi,BOTH------Y---N---Y---N---Y---Y
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#
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# ; example of using as Call Menu prompt to record, search for phone number, run NVA call URL and error if not found
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#agi-NVA_recording.agi,BOTH------Y---N---Y---N---N---N---Y---ALLLISTS---Y---Y
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#
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# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG
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# 91105-1402 - First build
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# 100123-1434 - Added double-log option for CallMenu forwarded calls
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# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
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# 130108-1811 - Changes for Asterisk 1.8 compatibility
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# 130326-1510 - Added lead_id and user logging from vicidial values
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# 141124-2309 - Fixed Fhour variable bug
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# 150915-1824 - Added recording ID play and filename options
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# 151211-0932 - Added phone search and phone NVA URL features
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#
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&get_time_now;
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$script = 'agi-NVA_recording.agi';
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$now_date_epoch = time();
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$start_epoch = $now_date_epoch;
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$filedate = "$year$mon$mday$hour$min$sec";
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$US='_';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/nvaout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,ext_context,asterisk_version FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$ext_context = $aryA[1];
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$asterisk_version = $aryA[2];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($ARGV[0] =~ /---/)
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{
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$AGI_output = $ARGV_vars[0];
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if (length($ARGV_vars[1]) > 0)
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{$user = $ARGV_vars[1];}
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$log_user_call = $ARGV_vars[2];
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$log_call = $ARGV_vars[3];
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$record_call = $ARGV_vars[4];
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$double_log = $ARGV_vars[5];
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$play_recid = $ARGV_vars[6];
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$file_recid = $ARGV_vars[7];
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$search_phone = $ARGV_vars[8];
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$search_method = $ARGV_vars[9];
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$search_error = $ARGV_vars[10];
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$phone_url = $ARGV_vars[11];
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if ($AGI_output =~ /STDERR/) {$AGILOG = '1';}
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if ($AGI_output =~ /FILE/) {$AGILOG = '2';}
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if ($AGI_output =~ /BOTH/) {$AGILOG = '3';}
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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if ($AGILOG) {$agi_string = "$AGI_output|$user|$log_call|$record_call|$uniqueid_log|$double_log"; &agi_output;}
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}
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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$agi_string = "$1|$2"; &agi_output;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_accountcode\:\s+(.*)$/) {$accountcode = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D|\'//gi;
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$calleridname =~ s/unknown|\'//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/)
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{
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$vla_string='';
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$call_type='';
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$lead_id='0';
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if ($calleridname =~ /^V/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$call_type = 'auto-dial';
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}
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if ($calleridname =~ /^Y/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$call_type = 'inbound';
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}
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if ($calleridname =~ /^M/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$call_type = 'manual-dial';
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}
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if ($calleridname =~ /^D/)
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{
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$lead_id = substr($calleridname, 9, 10);
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$call_type = '3-way';
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}
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if (length($call_type) > 0)
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{
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$lead_id = ($lead_id + 0);
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$stmtA = "SELECT user,campaign_id FROM vicidial_live_agents where lead_id='$lead_id' order by last_update_time desc limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAuser = $aryA[0];
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$VLAcampaign = $aryA[1];
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if (length($user) < 1)
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{$user = $VLAuser;}
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$vla_string = "Live agent record found: |$VLAuser|$user|$VLAcampaign|";
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}
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if ($AGILOG) {$agi_string = "Vicidial $call_type call: |$calleridname|$lead_id| $vla_string"; &agi_output;}
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}
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else
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{
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if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname"; &agi_output;}
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}
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}
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else
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{
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if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname"; &agi_output;}
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}
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if (length($user) > 0)
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{$accountcode = $user;}
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if ( ($search_phone =~ /Y/) || ($phone_url =~ /Y/) )
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{
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### Grab phone NVA values from the database phones table
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$stmtA = "SELECT nva_call_url,nva_search_method,nva_error_filename FROM phones where extension='$accountcode' and server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$nva_call_url = $aryA[0];
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$nva_search_method = $aryA[1];
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$nva_error_filename = $aryA[2];
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}
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$sthA->finish();
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}
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$temp_phone = $extension;
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$search_lead_id = 'NOTFOUND';
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if ($search_phone =~ /Y/)
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{
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while (length($temp_phone) > 10)
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{$temp_phone =~ s/^.//gi;}
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$stmtA = "SELECT lead_id FROM vicidial_list where phone_number='$temp_phone' order by entry_date desc limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$search_lead_id = $aryA[0];
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}
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else
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{
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if ($search_error =~ /Y/)
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{
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$temp_error_filename = 'invalid';
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if (length($nva_error_filename) > 0 )
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{$temp_error_filename = $nva_error_filename;}
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('silence');
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$AGI->stream_file("$temp_error_filename");
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sleep(3);
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$AGI->hangup();
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exit;
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}
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}
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$sthA->finish();
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}
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if ( ( (length($lead_id)<1) || ($lead_id < 1) ) && ($search_lead_id !~ /NOTFOUND/) )
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{$lead_id = $search_lead_id;}
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if ( ($phone_url =~ /Y/) && (length($nva_call_url) > 8) )
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{
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### first, find curl binary
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$curlbin = '';
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if ( -e ('/bin/curl')) {$curlbin = '/bin/curl';}
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else
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{
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if ( -e ('/usr/bin/curl')) {$curlbin = '/usr/bin/curl';}
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else
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{
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if ( -e ('/usr/local/bin/curl')) {$curlbin = '/usr/local/bin/curl';}
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else
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{
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if ($AGILOG) {$agi_string = "ERROR: cannot do nva URL, curl binary not found"; &agi_output;}
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}
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}
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}
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if ( (length($curlbin) > 4) && ($nva_call_url =~ /http/i) )
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{
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$nva_call_url =~ s/^VAR|^ //gi;
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$nva_call_url =~ s/--A--phone_number--B--/$temp_phone/gi;
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$nva_call_url =~ s/--A--uniqueid--B--/$unique_id/gi;
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$nva_call_url =~ s/--A--lead_id--B--/$search_lead_id/gi;
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$nva_call_url =~ s/--A--extension--B--/$accountcode/gi;
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$nva_call_url =~ s/--A--channel--B--/$channel/gi;
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$nva_call_url =~ s/--A--server_ip--B--/$VARserver_ip/gi;
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$nva_call_url =~ s/&/\\&/gi;
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$nva_call_url =~ s/ /+/gi;
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### insert a new url log entry
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$SQL_log = "$nva_call_url";
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$SQL_log =~ s/;|\||\\//gi;
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$stmtA = "INSERT INTO vicidial_url_log SET uniqueid='$unique_id',url_date=NOW(),url_type='nva_phone',url='$SQL_log',url_response='';";
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$affected_rows = $dbhA->do($stmtA);
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$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
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$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$url_id = $aryA[0];
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}
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$sthA->finish();
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my $secW = time();
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@curl_output = `$curlbin $nva_call_url`;
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my $secY = time();
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my $response_sec = ($secY - $secW);
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$k=0;
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$full_output='';
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foreach (@curl_output)
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{
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$full_output_raw .= $curl_output[$k];
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$k++;
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}
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$full_output = $full_output_raw;
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$full_output =~ s/\D//gi;
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### update url log entry
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$full_output_raw =~ s/;|\||\\//gi;
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$stmtA = "UPDATE vicidial_url_log SET url_response='$full_output_raw|$full_output',response_sec='$response_sec' where url_log_id='$url_id';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "phone NVA URL response: |$search_lead_id|$full_output|$nva_call_url|$affected_rows|"; &agi_output;}
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}
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}
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### if set to record this call, start recording ###
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if ($record_call =~ /Y/)
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{
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$filename = "$filedate$US$accountcode$US$extension";
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$filename =~ s/\"|\'//gi;
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### code to record call goes here ###
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### insert record into recording_log table ###
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$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$extension','$now_date','$start_epoch','0','$filename','$lead_id','$accountcode','$filename','$unique_id');";
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$affected_rows = $dbhA->do($stmtA);
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|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
|
|
if ($file_recid =~ /Y/)
|
|
{
|
|
$filename .= "$US$recording_id";
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$filename',location='$filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
if ($play_recid =~ /Y/)
|
|
{
|
|
$AGI->stream_file('id_number');
|
|
$AGI->say_digits("$recording_id");
|
|
}
|
|
|
|
%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
|
|
{
|
|
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$filename");
|
|
}
|
|
else
|
|
{
|
|
$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$filename");
|
|
}
|
|
|
|
}
|
|
|
|
|
|
### if set to user log this call, insert user_call_log entry ###
|
|
if ($log_user_call =~ /Y/)
|
|
{
|
|
### insert record into user_call_log table ###
|
|
$stmtA = "INSERT INTO user_call_log SET user='$accountcode', call_date='$now_date', call_type='PHONE_DIAL', server_ip='$VARserver_ip', phone_number='$extension', number_dialed='$extension', callerid='$callerid', group_alias_id='$unique_id', lead_id='$lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
### if set to log this call, insert call_log entry ###
|
|
if ($log_call =~ /Y/)
|
|
{
|
|
### insert record into call_log table ###
|
|
$stmtA = "INSERT INTO call_log SET uniqueid='$unique_id', channel='$channel', channel_group='PHONE_DIAL', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
### if set to double-log this call, insert call_log entry with uniqueid appended with a 99 ###
|
|
if ($double_log =~ /Y/)
|
|
{
|
|
### insert record into call_log table ###
|
|
$stmtA = "INSERT INTO call_log SET uniqueid='" . $unique_id . "99', channel='$channel', channel_group='DOUBLE_LOG', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
|
|
exit;
|
|
|
|
|
|
|
|
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$filedate = "$year$mon$mday$hour$min$sec";
|
|
}
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
# subroutine to parse the asterisk version
|
|
# and return a hash with the various part
|
|
sub parse_asterisk_version
|
|
{
|
|
# grab the arguments
|
|
my $ast_ver_str = $_[0];
|
|
|
|
# get everything after the - and put it in $ast_ver_postfix
|
|
my @hyphen_parts = split( /-/ , $ast_ver_str );
|
|
|
|
my $ast_ver_postfix = $hyphen_parts[1];
|
|
|
|
# now split everything before the - up by the .
|
|
my @dot_parts = split( /\./ , $hyphen_parts[0] );
|
|
|
|
my %ast_ver_hash;
|
|
|
|
if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|