mattf
1bd24b2302
Added option to use RECID as a recording filename variable. git-svn-id: svn://192.168.202.10@2378 3d104415-ff17-0410-8863-d5cf3c621b8a
399 lines
12 KiB
Perl
399 lines
12 KiB
Perl
#!/usr/bin/perl
|
|
#
|
|
# agi-NVA_recording.agi version 2.12
|
|
#
|
|
# This script is designed to give recording ability to agents not the using
|
|
# ViciDial agent screen
|
|
#
|
|
# ; 1. logging output (NONE|STDERR|FILE|BOTH)
|
|
# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension) or vicidial_live_agents user who launched the call
|
|
# ; 3. log this call in user_call_log (Y|N) default N
|
|
# ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
|
|
# ; 5. audio record this call (Y|N) default N
|
|
# ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!
|
|
# ; 7. play the recording ID of this call before recording starts
|
|
# ; 8. include the recording ID in the filename
|
|
#
|
|
# ;custom dialplan entry example: (similar to the defaultlog Call Menu)
|
|
#exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N---N---N)
|
|
#exten => _X.,n,Goto(default,${EXTEN},1)
|
|
#exten => _X.,n,Hangup
|
|
#
|
|
# ;inbound to agent example:
|
|
#exten => 5678,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N---N---N)
|
|
#exten => 5678,n,Goto(vicidial-auto,5678,1)
|
|
#exten => 5678,n,Hangup
|
|
#
|
|
# ; example of dial prefix of 94 in System Settings Custom Dialplan to default log
|
|
#exten => _941NXXNXXXXXX,1,Goto(defaultlog,9${EXTEN:2},1)
|
|
#
|
|
# ; example of using as Call Menu prompt to record with playing of recording id
|
|
#agi-NVA_recording.agi,BOTH------Y---N---Y---N---Y---Y
|
|
#
|
|
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
|
#
|
|
# CHANGELOG
|
|
# 91105-1402 - First build
|
|
# 100123-1434 - Added double-log option for CallMenu forwarded calls
|
|
# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
|
|
# 130108-1811 - Changes for Asterisk 1.8 compatibility
|
|
# 130326-1510 - Added lead_id and user logging from vicidial values
|
|
# 141124-2309 - Fixed Fhour variable bug
|
|
# 150915-1824 - Added recording ID play and filename options
|
|
#
|
|
|
|
&get_time_now;
|
|
|
|
$script = 'agi-NVA_recording.agi';
|
|
|
|
$now_date_epoch = time();
|
|
$start_epoch = $now_date_epoch;
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$filedate = "$year$mon$mday$hour$min$sec";
|
|
|
|
$US='_';
|
|
|
|
|
|
# default path to astguiclient configuration file:
|
|
$PATHconf = '/etc/astguiclient.conf';
|
|
|
|
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
|
|
@conf = <conf>;
|
|
close(conf);
|
|
$i=0;
|
|
foreach(@conf)
|
|
{
|
|
$line = $conf[$i];
|
|
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
|
|
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
|
|
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
|
|
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
|
|
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
|
|
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
|
|
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
|
|
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
|
|
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
|
|
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
|
|
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
|
|
$i++;
|
|
}
|
|
|
|
if (!$VARDB_port) {$VARDB_port='3306';}
|
|
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/nvaout.$year-$mon-$mday";}
|
|
|
|
use DBI;
|
|
use Asterisk::AGI;
|
|
$AGI = new Asterisk::AGI;
|
|
|
|
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
### Grab Server values from the database
|
|
$stmtA = "SELECT agi_output,ext_context,asterisk_version FROM servers where server_ip = '$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
$AGILOG = '0';
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBagi_output = $aryA[0];
|
|
$ext_context = $aryA[1];
|
|
$asterisk_version = $aryA[2];
|
|
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
|
|
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
|
|
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
|
|
### begin parsing run-time options ###
|
|
if (length($ARGV[0])>1)
|
|
{
|
|
if ($ARGV[0] =~ /---/)
|
|
{
|
|
### list of command-line array arguments:
|
|
@ARGV_vars = split(/---/, $ARGV[0]);
|
|
|
|
$AGI_output = $ARGV_vars[0];
|
|
if (length($ARGV_vars[1]) > 0)
|
|
{$user = $ARGV_vars[1];}
|
|
$log_user_call = $ARGV_vars[2];
|
|
$log_call = $ARGV_vars[3];
|
|
$record_call = $ARGV_vars[4];
|
|
$double_log = $ARGV_vars[5];
|
|
$play_recid = $ARGV_vars[6];
|
|
$file_recid = $ARGV_vars[7];
|
|
|
|
if ($AGI_output =~ /STDERR/) {$AGILOG = '1';}
|
|
if ($AGI_output =~ /FILE/) {$AGILOG = '2';}
|
|
if ($AGI_output =~ /BOTH/) {$AGILOG = '3';}
|
|
|
|
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
|
|
if ($AGILOG) {$agi_string = "$AGI_output|$user|$log_call|$record_call|$uniqueid_log|$double_log"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
|
|
$|=1;
|
|
while(<STDIN>)
|
|
{
|
|
chomp;
|
|
last unless length($_);
|
|
if ($AGILOG)
|
|
{
|
|
if (/^agi_(\w+)\:\s+(.*)$/)
|
|
{
|
|
$AGI{$1} = $2;
|
|
$agi_string = "$1|$2"; &agi_output;
|
|
}
|
|
}
|
|
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
|
|
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
|
|
if (/^agi_accountcode\:\s+(.*)$/) {$accountcode = $1;}
|
|
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
|
|
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
|
|
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
|
|
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
|
|
}
|
|
|
|
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
|
|
{
|
|
$calleridname = $callerid;
|
|
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
|
|
$calleridname =~ s/\"|\" //gi;
|
|
}
|
|
|
|
$callerid =~ s/\D|\'//gi;
|
|
$calleridname =~ s/unknown|\'//gi;
|
|
if ( (!$callerid) or ($callerid =~ /unknown/) )
|
|
{$callerid = $calleridname;}
|
|
|
|
if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/)
|
|
{
|
|
$vla_string='';
|
|
$call_type='';
|
|
$lead_id='0';
|
|
if ($calleridname =~ /^V/)
|
|
{
|
|
$lead_id = substr($calleridname, 10, 10);
|
|
$call_type = 'auto-dial';
|
|
}
|
|
if ($calleridname =~ /^Y/)
|
|
{
|
|
$lead_id = substr($calleridname, 10, 10);
|
|
$call_type = 'inbound';
|
|
}
|
|
if ($calleridname =~ /^M/)
|
|
{
|
|
$lead_id = substr($calleridname, 10, 10);
|
|
$call_type = 'manual-dial';
|
|
}
|
|
if ($calleridname =~ /^D/)
|
|
{
|
|
$lead_id = substr($calleridname, 9, 10);
|
|
$call_type = '3-way';
|
|
}
|
|
if (length($call_type) > 0)
|
|
{
|
|
$lead_id = ($lead_id + 0);
|
|
|
|
$stmtA = "SELECT user,campaign_id FROM vicidial_live_agents where lead_id='$lead_id' order by last_update_time desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VLAuser = $aryA[0];
|
|
$VLAcampaign = $aryA[1];
|
|
if (length($user) < 1)
|
|
{$user = $VLAuser;}
|
|
$vla_string = "Live agent record found: |$VLAuser|$user|$VLAcampaign|";
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "Vicidial $call_type call: |$calleridname|$lead_id| $vla_string"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname"; &agi_output;}
|
|
}
|
|
|
|
|
|
if (length($user) > 0)
|
|
{$accountcode = $user;}
|
|
|
|
### if set to record this call, start recording ###
|
|
if ($record_call =~ /Y/)
|
|
{
|
|
$filename = "$filedate$US$accountcode$US$extension";
|
|
$filename =~ s/\"|\'//gi;
|
|
### code to record call goes here ###
|
|
|
|
### insert record into recording_log table ###
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$extension','$now_date','$start_epoch','0','$filename','$lead_id','$accountcode','$filename','$unique_id');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
|
|
if ($file_recid =~ /Y/)
|
|
{
|
|
$filename .= "$US$recording_id";
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$filename',location='$filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
if ($play_recid =~ /Y/)
|
|
{
|
|
$AGI->stream_file('id_number');
|
|
$AGI->say_digits("$recording_id");
|
|
}
|
|
|
|
%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
|
|
{
|
|
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$filename");
|
|
}
|
|
else
|
|
{
|
|
$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$filename");
|
|
}
|
|
|
|
}
|
|
|
|
### if set to user log this call, insert user_call_log entry ###
|
|
if ($log_user_call =~ /Y/)
|
|
{
|
|
### insert record into user_call_log table ###
|
|
$stmtA = "INSERT INTO user_call_log SET user='$accountcode', call_date='$now_date', call_type='PHONE_DIAL', server_ip='$VARserver_ip', phone_number='$extension', number_dialed='$extension', callerid='$callerid', group_alias_id='$unique_id', lead_id='$lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
### if set to log this call, insert call_log entry ###
|
|
if ($log_call =~ /Y/)
|
|
{
|
|
### insert record into call_log table ###
|
|
$stmtA = "INSERT INTO call_log SET uniqueid='$unique_id', channel='$channel', channel_group='PHONE_DIAL', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
### if set to double-log this call, insert call_log entry with uniqueid appended with a 99 ###
|
|
if ($double_log =~ /Y/)
|
|
{
|
|
### insert record into call_log table ###
|
|
$stmtA = "INSERT INTO call_log SET uniqueid='" . $unique_id . "99', channel='$channel', channel_group='DOUBLE_LOG', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
|
|
exit;
|
|
|
|
|
|
|
|
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$filedate = "$year$mon$mday$hour$min$sec";
|
|
}
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
# subroutine to parse the asterisk version
|
|
# and return a hash with the various part
|
|
sub parse_asterisk_version
|
|
{
|
|
# grab the arguments
|
|
my $ast_ver_str = $_[0];
|
|
|
|
# get everything after the - and put it in $ast_ver_postfix
|
|
my @hyphen_parts = split( /-/ , $ast_ver_str );
|
|
|
|
my $ast_ver_postfix = $hyphen_parts[1];
|
|
|
|
# now split everything before the - up by the .
|
|
my @dot_parts = split( /\./ , $hyphen_parts[0] );
|
|
|
|
my %ast_ver_hash;
|
|
|
|
if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|