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1dbee5f908daebe2fc4a1f57b6110fe21ed084a5
ViciDialSVN/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
T
mattf 1dbee5f908 added xfercallid link to vicidial_closer_log table 
updated version and docs in trunk

git-svn-id: svn://192.168.202.10@758 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-01-03 18:05:50 +00:00

1373 lines
50 KiB
Perl
Raw Blame History

#!/usr/bin/perl
#
# agi-VDAD_ALL_inbound.agi version 2.0.4 *DBI-version*
#
# runs when a call comes in from an inbound call. This script will
# send the calls out to the closers that are logged in.
# ## THIS SCRIPT CONSOLIDATES THIRTEEN SEPARATE VDAD closer inbound SCRIPTS ##
#
#
# You need to put lines similar to those below in your extensions.conf file:
# ; Below are the parameters needed for the script to be run properly
# ; 1. the method of call handling for the script:
# ; - CID - CID received, add record with phone number
# ; - CIDLOOKUP - Lookup CID to find record in whole system
# ; - CIDLOOKUPRL - Restrict lookup to one list
# ; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
# ; - CLOSER - Closer calls from VICIDIAL fronters
# ; - ANI - ANI received, add record with phone number
# ; - ANILOOKUP - Lookup ANI to find record in whole system
# ; - ANILOOKUPRL - Restrict lookup to one list
# ; - 3DIGITID - Enter 3 digit code to go to agent
# ; - 4DIGITID - Enter 4 digit code to go to agent
# ; - 5DIGITID - Enter 5 digit code to go to agent
# ; - 10DIGITID - Enter 10 digit code to go to agent
# ; 2. the method of searching for an available agent:
# ; - LO - Load Balance Overflow only (priority to home server)
# ; - LB - <default> Load Balance total system
# ; - SO - Home server only
# ; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
# ; 4. the phone number that was called, for the log entry
# ; 5. the callerID or lead_id of the person that called(usually overridden)
# ; 6. the park extension audio file name if used
# ; 7. the status of the call initially(usually not used)
# ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
# ; 10. the campaign_id to search within lists if CIDLOOKUPRC
#
# ;inbound VICIDIAL calls:
#exten => 1234,1,Answer ; Answer the line
#exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
#exten => 1234,3,Hangup
#
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
#
# changes:
# 70828-0924 - First Build
# 71013-0310 - Added use of default Music-on-hold instead of generic on-hold message
# 71020-1714 - fixed issues with MoH and stream_file messages
# 71024-2153 - Added CLOSER functionality for calls coming from VICIDIAL fronters
# 71029-1726 - Changed CLOSER-type campaigns to use new campaign_allow_inbound field
# 71030-0713 - fixed after-hours logging
# 71030-0939 - fixed issue where MoH was still playing, added ding and wait before transfer
# 71103-2305 - added group rank and fewest calls options to next_agent_call
# 71112-0058 - fixed multi-logging bug on CLOSER calls
# 71116-1045 - added fewest_calls_campaign agent call routing option
# 71128-1758 - added CIDLOOKUPRC method to search all lists within a campaign
#
$script = 'agi-VDAD_ALL_inbound.agi';
$DROP_TIME = 360; ### default number of seconds to wait until you drop a waiting call
$start_moh=1;
$at='@';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$hm = "$hour$min";
$hm = ($hm + 0);
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
$BDtarget = ($now_date_epoch - 5);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = "$aryA[0]";
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
$rec_count++;
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/-----/, $ARGV[0]);
$call_handle_method = $ARGV_vars[0];
$agent_search_method = $ARGV_vars[1];
$channel_group = $ARGV_vars[2];
$inbound_number = $ARGV_vars[3];
$parked_by = $ARGV_vars[4];
$park_extension = $ARGV_vars[5];
$status = $ARGV_vars[6];
$list_id = $ARGV_vars[7];
$phone_code = $ARGV_vars[8];
$Scampaign_id = $ARGV_vars[9];
}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
{
$calleridname = $callerid;
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
$calleridname =~ s/\"|\" //gi;
}
$callerid =~ s/\D//gi;
$calleridname =~ s/unknown//gi;
if ( (!$callerid) or ($callerid =~ /unknown/) )
{$callerid = $calleridname;}
if ($call_handle_method =~ /^CLOSER/)
{
### allow for internal PRI/IAX/SIP transfer data string "90009*CL_uk3survy_*8301*10000123*universal***"
if ($extension =~ /^900\d\d\*|^9900\d\d\*/)
{
@EXT_vars = split(/\*/, $extension);
$referring_extension = $EXT_vars[0]; # initial extension sent
$channel_group = $EXT_vars[1]; # name of the parked group
$inbound_number = $EXT_vars[2]; # extension to send call to after parsing
$parked_by = $EXT_vars[3]; # leadID
$park_extension = $EXT_vars[4]; # filename of the on-hold music file
$comment_d = $EXT_vars[5]; # N/A
$comment_e = $EXT_vars[6]; # N/A
$CIDlead_id = $parked_by;
$PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);}
# JmmddhhmmssLLLLLLLLL
$JqueryCID = "J$CIDdate$PADlead_id";
$callerid = $JqueryCID;
### set the callerid to the filename of the audio for on-hold
print "SET CALLERID $JqueryCID\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $JqueryCID"; &agi_output;}
}
}
if ($call_handle_method =~ /^CID/)
{
if (length($callerid)>0) {$phone_number = $callerid;}
else {$phone_number = '';}
if (length($calleridname)>0) {$VLcomments = $calleridname;}
else {$VLcomments = '';}
}
# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
if (length($callerid)<10) {$callerid = $parked_by;}
if (length($pin)>0) {$callerid = $pin;}
if ($call_handle_method =~ /^ANI/)
{
$phone_number='';
### allow for external ANI to be collected on older RBS T1 circuits
if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
{
@EXT_vars = split(/\*/, $extension);
$phone_number = $EXT_vars[1];
if ($AGILOG) {$agi_string = "ANI found: |$phone_number|"; &agi_output;}
}
}
foreach $i (sort keys %AGI)
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
if (length($pin) < 1) {$pin=$inbound_number;}
$fronter = $pin;
if ($AGILOG) {$agi_string = "+++++ INBOUND CALL VDCL STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;}
$VDADphone='';
$VDADphone_code='';
if ($channel =~ /Local/i)
{
if ($inbound_number =~ /CXFER/)
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority"; &agi_output;}
}
else
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
exit;
}
}
### Grab Server values from the database
$cbc=0;
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$DBvoicemail_dump_exten = "$aryA[0]";
$DBext_context = "$aryA[1]";
$DBanswer_transfer_agent = "$aryA[2]";
$DBSERVER_GMT = "$aryA[3]";
$DBasterisk_version = "$aryA[4]";
$DBmax_vicidial_trunks = "$aryA[5]";
if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
if ($DBext_context) {$ext_context = $DBext_context;}
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
$cbc++;
}
$sthA->finish();
### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_message,drop_exten,next_agent_call,voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$call_time_id = "$aryA[0]";
$after_hours_action = "$aryA[1]";
$after_hours_message_filename = "$aryA[2]";
$after_hours_exten = "$aryA[3]";
$after_hours_voicemail = "$aryA[4]";
$welcome_message_filename = "$aryA[5]";
$moh_context = "$aryA[6]";
$onhold_prompt_filename = "$aryA[7]";
$prompt_interval = "$aryA[8]";
$agent_alert_exten = "$aryA[9]";
$agent_alert_delay = "$aryA[10]";
$drop_call_seconds = "$aryA[11]";
$DROP_TIME = $drop_call_seconds;
$drop_message = "$aryA[12]";
$drop_exten = "$aryA[13]";
$CAMP_callorder = "$aryA[14]";
$VDADvoicemail_ext = "$aryA[15]";
$VDADvoicemail_ext =~ s/\D//gi;
$cbc++;
}
$sthA->finish();
if ($wday==0) {$daySQL=',ct_sunday_start,ct_sunday_stop';}
if ($wday==1) {$daySQL=',ct_monday_start,ct_monday_stop';}
if ($wday==2) {$daySQL=',ct_tuesday_start,ct_tuesday_stop';}
if ($wday==3) {$daySQL=',ct_wednesday_start,ct_wednesday_stop';}
if ($wday==4) {$daySQL=',ct_thursday_start,ct_thursday_stop';}
if ($wday==5) {$daySQL=',ct_friday_start,ct_friday_stop';}
if ($wday==6) {$daySQL=',ct_saturday_start,ct_saturday_stop';}
### Grab call_times values from the database
$stmtA = "SELECT ct_default_start,ct_default_stop $daySQL FROM vicidial_call_times where call_time_id = '$call_time_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
$ct_default_start = "$aryA[0]";
$ct_default_stop = "$aryA[1]";
$ct_day_start = "$aryA[2]";
$ct_day_stop = "$aryA[3]";
$sthA->finish();
if ( ($ct_day_start > 0) || ($ct_day_stop > 0) )
{
$ct_default_start = $ct_day_start;
$ct_default_stop = $ct_day_stop;
}
$AGI->stream_file('beep');
if ($call_handle_method =~ /DIGITID$/)
{
&enter_pin_number;
}
if ($call_handle_method =~ /LOOKUP/)
{
$listSQL = '';
if ($call_handle_method =~ /LOOKUPRL$/)
{$listSQL = "and list_id='$list_id'";}
else
{
if ($call_handle_method =~ /LOOKUPRC$/)
{
### Grab all lists associated with Scampaign_id
$cbc=0;
$SlistsSQL='';
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 100;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$SlistsSQL .= "'$aryA[0]',";
$cbc++;
}
$sthA->finish();
chop($SlistsSQL);
if (length($SlistsSQL)>3)
{$listSQL = "and list_id IN($SlistsSQL)";}
}
}
$cbc=0;
$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by modify_date limit 1;";
if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list found |$insert_lead_id|$stmtA|"; &agi_output;}
}
else
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$cbc=0;
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
}
}
else
{
if ($call_handle_method =~ /CLOSER/)
{
### Grab call lead parameters from vicidial_list table
$cbc=0;
$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$campaign = "$channel_group";
$phone_number = "$aryA[0]";
$phone_code = "$aryA[1]";
$insert_lead_id = "$CIDlead_id";
$fronter = "$aryA[2]";
$cbc++;
}
$sthA->finish();
}
else
{
### insert a record into the vicidial_list table if no record was found above
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$cbc=0;
$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
}
}
##### BEGIN AFTER HOURS CHECK #####
if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
{
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
if ($after_hours_action =~ /EXTENSION|VOICEMAIL/)
{
if ($after_hours_action =~ /EXTENSION/)
{
$DROPexten = "$after_hours_exten";
}
if ($after_hours_action =~ /VOICEMAIL/)
{
$DROPexten = "$voicemail_dump_exten$after_hours_voicemail";
}
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
$AGI->stream_file('ding'); # stop music-on-hold process
sleep(1);
if ($AGILOG) {$agi_string = "exiting the VDAD app after hours, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $DROPexten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "INSERT INTO vicidial_closer_log set status='DROP',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='AFTER HOURS DROP';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vcl insert: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
if ($after_hours_action =~ /HANGUP/)
{
### insert a NEW record to the vicidial_manager table to hangup the channel
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
if ($after_hours_action =~ /MESSAGE/)
{
$AGI->stream_file('sip-silence');
$AGI->stream_file("$after_hours_message_filename");
sleep(1);
### insert a NEW record to the vicidial_manager table to hangup the channel
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
$dbhA->disconnect();
exit;
}
##### END AFTER HOURS CHECK #####
##### PLAY WELCOME MESSAGE #####
if ($welcome_message_filename !~ /---NONE---/)
{
$AGI->stream_file("$welcome_message_filename");
}
$vci=0;
$INBOUNDcampsSQL='';
$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $vci)
{
@aryA = $sthA->fetchrow_array;
if ($vci==0) {$INBOUNDcampsSQL .= "'$aryA[0]'";}
else {$INBOUNDcampsSQL .= ",'$aryA[0]'";}
$vci++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "|$stmtA|$insert_lead_id|"; &agi_output;}
$PADlead_id = sprintf("%09s", $insert_lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);}
# YmmddhhmmssLLLLLLLLL
$YqueryCID = "Y$CIDdate$PADlead_id";
$callerid = $YqueryCID;
### set the callerid
print "SET CALLERID $YqueryCID\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $YqueryCID"; &agi_output;}
if ($call_handle_method =~ /DIGITID$/)
{
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD : |$insert_lead_id|$fronter|insert to vicidial_log: $uniqueid"; &agi_output;}
}
$insert_xfer_id=0;
if ($call_handle_method =~ /CLOSER|DIGITID$/)
{
$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$insert_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_xfer_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- VDXL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_xfer_log"; &agi_output;}
}
### insert a LIVE record to the vicidial_auto_calls table
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('$VARserver_ip','$channel_group','LIVE','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','LIVE-0')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,xfercallid) values('$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N','$insert_xfer_id')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_closer_log"; &agi_output;}
$drop_timer=0;
$drop_seconds=0;
$hold_message_counter=($prompt_interval - 10);
$hold_tone_counter=0;
while ($drop_timer <= $DROP_TIME)
{
$channel_status = $AGI->channel_status("$channel");
if ($channel_status < 1)
{
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;}
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$channel_status_DC = $AGI->channel_status("$channel");
if ($channel_status_DC < 1)
{
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;}
if ($drop_timer < 360) {$drop_seconds = $drop_timer;}
$drop_timer = ($drop_timer + 360);
}
}
$rec_countCUSTDATA=0;
$rec_countWAIT=0;
$cbc=0;
$aco_sub=0;
$agent_call_order='order by last_call_finish';
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
if ($CAMP_callorder =~ /fewest_calls_campaign/i) {$agent_call_order = 'order by calls_today,last_call_finish';}
if ($CAMP_callorder =~ /inbound_group_rank/i) {$aco_sub=1; $agent_call_order = 'order by group_weight desc';}
if ($CAMP_callorder =~ /fewest_calls/i) {$aco_sub=1; $agent_call_order = 'order by calls_today';}
##### Attempt to send call to an agent on this server only #####
if ($agent_search_method =~ /^SO|^LO/)
{
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$rec_countWAIT = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($rec_countWAIT < 1)
{
if ($aco_sub>0)
{
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where user='$VDADuser';";
my $affected_rows = $dbhA->do($stmtA);
$found_agents=$affected_rows;
}
else
{
$affected_rows=0;
}
$stmtA = "UNLOCK TABLES;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
$found_agents=$affected_rows;
}
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|$channel_group|$stmtA|"; &agi_output;}
if ($found_agents > 0)
{
if ($aco_sub<1)
{
$cbc=0;
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$cbc++;
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL XFER : |$affected_rows|$callerid\n|$stmtA|"; &agi_output;}
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
}
if ($call_handle_method =~ /CLOSER|DIGITID$/)
{
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDXL XFER vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
}
$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by call_date desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|$insert_lead_id\n|$stmtA|"; &agi_output;}
### if agent alert exten is not disabled, then trigger the alert and wait
if ($agent_alert_exten !~ /X/i)
{
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$VHqueryCID','Exten: $agent_alert_exten','Context: $ext_context','Channel: Local/7$VDADconf_exten$at$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: 10','','','','')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL agent alert: |$VHqueryCID|7$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
usleep(1 * $agent_alert_delay * 1000);
}
if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADconf_exten"; &agi_output;}
$AGI->stream_file('ding'); # stop music-on-hold process
### update calls_today for vicidial_live_inbound_agents ###
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = "$aryA[0]";
$calls_today++;
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
}
usleep(1*500*1000);
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $VDADconf_exten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$insert_lead_id' and call_date='$SQLdate';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$dbhA->disconnect();
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;}
exit;
}
else
{
if ($AGILOG) {$agi_string = "NNNNN No available local agent found"; &agi_output;}
}
}
else
{
### For Debugging purposes display the call ahead of this call
if ( ($rec_countWAIT == '1') && ($drop_timer > 3) && ($AGILOG) )
{
$stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$r=0;
$agi_string="\n";
while ($sthArows > $r)
{
@aryA = $sthA->fetchrow_array;
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
$r++;
}
$sthA->finish();
&agi_output;
}
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER LOCAL WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
}
}
if ($agent_search_method =~ /^LO|^LB/)
{
###################################################################################################
##### Attempt to send call to an agent on any server #####
$cbc=0;
$rec_countWAITrem=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$rec_countWAITrem = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($rec_countWAITrem < 1)
{
if ($aco_sub>0)
{
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where user='$VDADuser';";
my $affected_rows = $dbhA->do($stmtA);
$found_agents=$affected_rows;
}
else
{
$affected_rows=0;
}
$stmtA = "UNLOCK TABLES;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
$found_agents=$affected_rows;
}
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|$found_agents|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
if ($found_agents > 0)
{
if ($aco_sub<1)
{
$cbc=0;
$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$cbc++;
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
}
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDXL vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by call_date desc limit 1;";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|update of vcl table: $insert_lead_id\n|$stmtA|"; &agi_output;}
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
$b = leading_zero($2);
$c = leading_zero($3);
$d = leading_zero($4);
$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
}
$alertVDADremDIALstr = "$VDADremDIALstr";
$alertVDADremDIALstr .= "7$VDADconf_exten";
$VDADremDIALstr .= "$VDADconf_exten";
### if agent alert exten is not disabled, then trigger the alert and wait
if ($agent_alert_exten !~ /X/i)
{
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$VHqueryCID','Exten: $agent_alert_exten','Context: $ext_context','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: 10','','','','')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL agent alert: |$VHqueryCID|$alertVDADremDIALstr|$channel|insert to vicidial_manager"; &agi_output;}
usleep(1 * $agent_alert_delay * 1000);
}
if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADremDIALstr"; &agi_output;}
$AGI->stream_file('ding'); # stop music-on-hold process
### update calls_today for vicidial_live_inbound_agents ###
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = "$aryA[0]";
$calls_today++;
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
}
usleep(1*500*1000);
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $VDADremDIALstr\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$insert_lead_id' and call_date='$SQLdate';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$dbhA->disconnect();
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;}
exit;
}
else
{
if ($AGILOG) {$agi_string = "NNNNN No available balance agent found"; &agi_output;}
}
}
else
{
if ( ($rec_countWAITrem == '1') && ($drop_timer > 3) && ($AGILOG) )
{
$stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$r=0;
$agi_string="\n";
while ($sthArows > $r)
{
@aryA = $sthA->fetchrow_array;
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
$r++;
}
$sthA->finish();
&agi_output;
}
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
}
}
if ($hold_message_counter > $prompt_interval)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file("$onhold_prompt_filename");
$hold_message_counter = 0;
$start_moh=1;
}
else {$hold_message_counter++;}
if ($hold_tone_counter > 3)
{
$hold_tone_counter = 0;
}
else {$hold_tone_counter++;}
if ($drop_timer < 3)
{
### sleep for 23 hundredths of a second
usleep(1*230*1000);
$drop_timer = ($drop_timer + 0.25);
}
else
{
if ($start_moh > 0)
{
$start_moh=0;
print "SET MUSIC ON $moh_context\n";
checkresult($result);
}
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$drop_timer++;
}
$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
}
#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
}
if ($drop_timer > $DROP_TIME)
{
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$VDADvoicemail_ext = '';
$DROPexten = '';
if ($drop_seconds < 1)
{
$drop_seconds = $DROP_TIME;
if ($drop_message =~ /Y/)
{
$DROPexten = "$drop_exten";
}
else
{
if (length($VDADvoicemail_ext)>0)
{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
}
}
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
$AGI->stream_file('ding'); # stop music-on-hold process
sleep(1);
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $DROPexten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
else
{
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
}
$dbhA->disconnect();
exit;
sub enter_pin_number
{
$digits_to_collect =~ s/DIGITID//gi;
# please enter the pin number followed by the pound key
# please enter your X digit pin number
$digit='';
undef $digit;
$interrupt_digit='';
undef $interrupt_digit;
$interrupt_digit = $AGI->stream_file('four_digit_id','123456789');
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
$digits_being_entered=1;
$totalDTMF='';
if ($interrupt_digit > 1)
{
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$totalDTMF=$interrupt_digit;
}
$digit_loop_counter=0;
while ( ($digit_loop_counter < $digits_to_collect) )
{
$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
if ($digit =~ /\d/)
{
$totalDTMF = "$totalDTMF$digit";
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
$digit_loop_counter=$digits_to_collect;
}
$digit_loop_counter++;
}
$totalDTMF =~ s/\D//gi;
$pin = $totalDTMF;
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
}
sub checkresult {
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/) {
$res =~ /result=(-?\d+)/;
if (!length($1)) {
# print STDERR "FAIL ($res)\n";
$fail++;
} else {
# print STDERR "PASS ($1)\n";
$pass++;
}
} else {
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub leading_zero($)
{
$_ = $_[0];
s/^(\d)$/0$1/;
s/^(\d\d)$/0$1/;
return $_;
} # End of the leading_zero() routine.
### you're call is very important to us, please stay on the line and you will be transferred to the next available agent
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
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