413 lines
17 KiB
PHP
413 lines
17 KiB
PHP
<?php
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# display_call_details.php - Vicidial Enhanced Reporting call details page
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 220825-1611 - First build
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# 230126-1158 - Added recording log access, QXZ translation
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#
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$subreport_name="VERM Reports";
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$report_display_type="display_call_details.php";
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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require("dbconnect_mysqli.php");
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require("functions.php");
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if (isset($_GET["detail_id"])) {$detail_id=$_GET["detail_id"];}
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elseif (isset($_POST["detail_id"])) {$detail_id=$_POST["detail_id"];}
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if (isset($_GET["call_type"])) {$call_type=$_GET["call_type"];}
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elseif (isset($_POST["call_type"])) {$call_type=$_POST["call_type"];}
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if (isset($_GET["detail_span_height"])) {$detail_span_height=$_GET["detail_span_height"];}
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elseif (isset($_POST["detail_span_height"])) {$detail_span_height=$_POST["detail_span_height"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,report_default_format,enable_pause_code_limits,allow_web_debug,admin_screen_colors,admin_web_directory,log_recording_access FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$agent_whisper_enabled = $row[6];
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$SSreport_default_format = $row[7];
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$SSenable_pause_code_limits = $row[8];
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$SSallow_web_debug = $row[9];
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$SSadmin_screen_colors = $row[10];
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$SSadmin_web_directory = $row[11];
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$log_recording_access = $row[12];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$detail_id = preg_replace('/[^0-9\.\|]/','',$detail_id);
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$detail_span_height = preg_replace('/[^0-9]/','',$detail_span_height);
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if ($non_latin < 1)
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{
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$call_type = preg_replace('/[^a-zA-Z]/','',$call_type);
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}
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else
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{
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$DB=preg_replace("/[^0-9\p{L}]/u","",$DB);
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$call_type = preg_replace('/[^\p{L}]/u','',$call_type);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',0,0);
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if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') )
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{
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$auth=1;
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if ($auth_message == '2FA')
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Your session is expired").". <a href=\"admin.php\">"._QXZ("Click here to log in")."</a>.\n";
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exit;
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}
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}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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require("VERM_global_vars.inc"); # Must be after user_authorization for sanitization/security
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$detail_id, $closecallid, $uniqueid, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$subreport_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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if (!$detail_id) {echo "Beat it."; die;}
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if (!$detail_span_height) {$detail_span_height="70";}
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$detail_span_height-=15; # account for headers;
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# $report_name="Vox Enhanced Reporting Module - Call detail display";
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$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
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$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
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$lookup_data=explode("|", $detail_id);
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$uniqueid=$lookup_data[0];
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$closecallid=$lookup_data[1];
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### Lookup of call details for display
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if (!$closecallid)
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{
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$stmt="select date_format(call_date, '%m/%d - %H:%i:%s') as call_date, phone_number, campaign_id, 0 as ivr, '0' as wait, length_in_sec as duration, '1' as queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as dnis, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, 0 as xfercallid, 'O' as direction, lead_id from vicidial_log where uniqueid='$uniqueid'";
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$vicidial_id=$uniqueid;
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}
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else
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{
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$stmt="select date_format(call_date, '%m/%d - %H:%i:%s') as call_date, phone_number, campaign_id, 0 as ivr, queue_seconds as wait, if(comments='EMAIL', length_in_sec, length_in_sec-queue_seconds) as duration, queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as dnis, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, xfercallid, 'I' as direction, lead_id from vicidial_closer_log where uniqueid='$uniqueid' and closecallid='$closecallid'";
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$vicidial_id=$closecallid;
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}
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$rslt=mysql_to_mysqli($stmt, $link);
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# if (mysqli_num_rows($rslt)==0) {echo "No records found for ".implode(", ", $lookup_data); die;}
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$row=mysqli_fetch_array($rslt);
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$asterisk_call_id=GetCallerCode($uniqueid);
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$ivr_events=0;
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if ($row["xfercallid"]==0 || $call_type=="ivr") # Possible origin call, need to lookup IVR (may add additional clause to do this on inbound calls only)
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{
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$ivr_info_array=GetIVRInfo($uniqueid, $row["call_date"]);
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$ivr_duration=$ivr_info_array[1];
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$ivr_path=$ivr_info_array[2];
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$row["call_date"]=$ivr_info_array[3];
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$ivr_HTML=$ivr_info_array[4];
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$ivr_events=$ivr_info_array[5];
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}
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$dnis=GetDNIS($uniqueid);
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$recording_array=GetRecording($vicidial_id);
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if ($log_recording_access<1)
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{$recording_link="<a href='$recording_array[1]'>$recording_array[0]</a>";}
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else
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{$recording_link = "<a href=\"recording_log_redirect.php?recording_id=$recording_array[2]&lead_id=$row[lead_id]&search_archived_data=$search_archived_data\" target=\"_blank\">$recording_array[0]</a>";}
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# $xfer_array=GetTransferInfo($uniqueid);
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echo "<table border=0 width='100%' bgcolor='#FFF'><tr>";
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# echo "<td>";
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# echo "<div align='right'><a onClick='HideCallDetails()'><h2 class='rpt_header'>[X]</h2></a></div>";
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# echo "<div align='left'><h2 class='rpt_header'>Call Detail:</h2></div>";
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echo "<td align='left'>";
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#echo "<div style='position:fixed; top: -5; right: -30;'><a onClick='HideAgentDetails()'><h2 class='rpt_header'>[X]</h2></a></div>";
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#echo "<div align='left'><h2 class='rpt_header'>Agent Detail: $user</h2></div>";
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echo "<h2 class='rpt_header'>"._QXZ("Call Detail").":</h2>";
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echo "</td>";
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echo "<td align='right'>";
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echo "<a onClick='HideCallDetails()'><h2 class='rpt_header'>[X]</h2></a>";
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echo "</td>";
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echo "</tr>";
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#echo "<tr><td colspan='2'>";
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#echo "<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'></td></tr>";
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echo "<tr><td colspan='2'><input type='button' class='actButton' value='"._QXZ("Call details")."' onClick=\"ToggleVisibility('all_call_details', 'block'); ToggleVisibility('all_ivr_details', 'none');\"> $NWB#VERM_display_call_details$NWE <input type='button' class='actButton' value='IVR events: $ivr_events' onClick=\"ToggleVisibility('all_call_details', 'none'); ToggleVisibility('all_ivr_details', 'block');\"> $NWB#VERM_display_call_details-IVR$NWE</td></tr>";
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echo "<tr><td colspan='2'>";
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echo "<span id='all_call_details' style='display:block; overflow-y:auto; height: ".$detail_span_height."vh;'>\n";
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echo "<table id='rpt_table' width='100%'>";
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echo "<tr><td class='bold_cell'>"._QXZ("Asterisk Call ID").":</td><td>".$asterisk_call_id."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Date and time").":</td><td>".$row["call_date"]."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Campaign/ingroup").":</td><td>".$queue_names["$row[campaign_id]"]." <i>[".$row["campaign_id"]."]</i></td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Caller ID").":</td><td>".$row["phone_number"]."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Handled by").":</td><td>".$fullname_info["$row[user]"]."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Duration").":</td><td>".$row["duration"]." sec</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Time in IVR before queueing").":</td><td>".$ivr_duration."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Waiting time").":</td><td>".$row["wait"]." sec</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Original position").":</td><td># ".$row["queue_position"]."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Disconnection cause").":</td><td>".$row["term_reason"]."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Transferred to").":</td><td></td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Attempts").":</td><td>1</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("Status code").":</td><td>".$row["status"].": ".$status_names["$row[status]"]."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("DNIS").":</td><td>".$dnis."</td></tr>";
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echo "<tr><td class='bold_cell'>"._QXZ("IVR selection").":</td><td>".$ivr_path."</td></tr>";
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echo "<tr><td class='bold_cell' colspan='2'>".$recording_link."</td></tr>";
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echo "</table>";
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echo "</span>\n";
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echo "<span id='all_ivr_details' style='display:none; overflow-y:auto; height: ".$detail_span_height."vh;'>\n";
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echo $ivr_HTML;
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echo "</span>\n";
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echo "</td></tr></table>";
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#echo "</body>";
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#echo "</html>";
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if ($db_source == 'S')
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{
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mysqli_close($link);
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$use_slave_server=0;
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$db_source = 'M';
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require("dbconnect_mysqli.php");
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}
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$ENDtime=date("U");
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$endMS = microtime();
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$startMSary = explode(" ",$startMS);
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$endMSary = explode(" ",$endMS);
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$runS = ($endMSary[0] - $startMSary[0]);
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$runM = ($endMSary[1] - $startMSary[1]);
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$TOTALrun = ($runS + $runM);
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$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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function GetCallerCode($uniqueid)
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{
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global $link, $DB;
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$caller_code="";
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$cc_stmt="select caller_code from vicidial_log_extended where uniqueid='$uniqueid'";
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$cc_rslt=mysqli_query($link, $cc_stmt);
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$cc_row=mysqli_fetch_array($cc_rslt);
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$caller_code=$cc_row[0];
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return $caller_code;
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}
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function GetIVRInfo($uniqueid, $actual_start_time)
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{
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global $link, $DB;
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$ivr_path="";
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$ivr_length=0;
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$ivr_duration=0;
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$ivr_span_HTML="<table id='rpt_table' width='100%'>";
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$ivr_span_HTML.="<tr><th>Hour</th><th>Duration</th><th>Event</th><th>Agent</th><th>...</th></tr>";
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$ivr_stmt="select extension,date_format(start_time, '%m/%d - %H:%i:%s') as start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a IN('CALLMENU') order by start_time";
|
|
$ivr_rslt=mysqli_query($link, $ivr_stmt);
|
|
$ivr_paths=array(); # 0 - total calls, 1 - total time, 2 - min time, 3 - max time
|
|
$ivr_counts=array();
|
|
$ivr_event="START";
|
|
while ($ivr_row=mysqli_fetch_array($ivr_rslt))
|
|
{
|
|
if(!$prev_time) {$prev_time=$ivr_row[5];}
|
|
if(!$ivr_start_time)
|
|
{
|
|
$actual_start_time=$ivr_row[1];
|
|
$ivr_start_time=$ivr_row[5];
|
|
}
|
|
$ivr_path.=$ivr_row["comment_b"].",";
|
|
|
|
$ivr_duration=$ivr_row[5]-$ivr_start_time;
|
|
$ivr_interval_duration=$ivr_row[5]-$prev_time;
|
|
$ivr_interval_duration_fmt=($ivr_interval_duration>=3600 ? intval(floor($ivr_interval_duration/3600)).date(":i:s", $ivr_interval_duration) : intval(date("i", $ivr_interval_duration)).":".date("s", $ivr_interval_duration));
|
|
$ivr_length+=$ivr_duration;
|
|
$prev_time=$ivr_row[5];
|
|
|
|
if(preg_match('/\>/', $ivr_row["comment_d"])) {$ivr_event="Option: $ivr_row[comment_b]";}
|
|
$ivr_span_HTML.="<tr><th>".substr($ivr_row["start_time"], -8)."</th><th>$ivr_interval_duration_fmt</th><th>$ivr_event</th><th> </th><th>".$ivr_row["comment_b"]."</th></tr>";
|
|
$ivr_event="";
|
|
}
|
|
|
|
$ivr_path=preg_replace('/,$/', '', $ivr_path);
|
|
$ivr_duration_fmt=($ivr_duration>=3600 ? floor($ivr_duration/3600).":" : "").gmdate("i:s", $ivr_duration);
|
|
$ivr_length_fmt=($ivr_length>=3600 ? floor($ivr_length/3600).":" : "").gmdate("i:s", $ivr_length);
|
|
|
|
$ivr_span_events=mysqli_num_rows($ivr_rslt);
|
|
return array("$ivr_length_fmt", "$ivr_duration_fmt", "$ivr_path", "$actual_start_time", "$ivr_span_HTML", "$ivr_span_events");
|
|
}
|
|
|
|
function GetDNIS($uniqueid)
|
|
{
|
|
global $link, $DB, $did_id_info, $did_pattern_info;
|
|
|
|
$did_str="";
|
|
|
|
$did_stmt="select extension, did_id from vicidial_did_log where uniqueid in ('$uniqueid')";
|
|
$did_rslt=mysqli_query($link, $did_stmt);
|
|
$did_row=mysqli_fetch_array($did_rslt);
|
|
$did_str=$did_row["extension"]." - ".$did_id_info["$did_row[did_id]"];
|
|
|
|
return $did_str;
|
|
}
|
|
|
|
function GetRecording($vicidial_id)
|
|
{
|
|
global $link, $DB;
|
|
|
|
$rec_str="";
|
|
|
|
$rec_stmt="select filename, location, recording_id from recording_log where vicidial_id='$vicidial_id'";
|
|
$rec_rslt=mysqli_query($link, $rec_stmt);
|
|
$rec_row=mysqli_fetch_array($rec_rslt);
|
|
|
|
return array("$rec_row[filename]", "$rec_row[location]", "$rec_row[recording_id]");
|
|
}
|
|
|
|
?>
|