mattf
24dc1ff66d
Added VICIDIAL_fix_lead_statuses.pl script git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
443 lines
17 KiB
PHP
443 lines
17 KiB
PHP
<?
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# AST_timeonVDADallSUMMARY.php
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#
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# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Summary for all campaigns live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# changes:
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# 61102-1616 - first build
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# 61215-1131 - added answered calls and drop percent taken from answered calls
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# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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#
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (!isset($RR)) {$gRRroup=4;}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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$stmt="select campaign_id from vicidial_campaigns where active='Y';";
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$rslt=mysql_query($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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if (!isset($RR)) {$RR=4;}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.lightblue {color: black; background-color: #ADD8E6}
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.blue {color: white; background-color: blue}
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.midnightblue {color: white; background-color: #191970}
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.purple {color: white; background-color: purple}
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.violet {color: black; background-color: #EE82EE}
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.thistle {color: black; background-color: #D8BFD8}
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.olive {color: white; background-color: #808000}
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.yellow {color: black; background-color: yellow}
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.khaki {color: black; background-color: #F0E68C}
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.orange {color: black; background-color: orange}
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.r1 {color: black; background-color: #FFCCCC}
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.r2 {color: black; background-color: #FF9999}
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.r3 {color: black; background-color: #FF6666}
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.r4 {color: white; background-color: #FF0000}
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.b1 {color: black; background-color: #CCCCFF}
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.b2 {color: black; background-color: #9999FF}
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.b3 {color: black; background-color: #6666FF}
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.b4 {color: white; background-color: #0000FF}
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-->
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</STYLE>
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<?
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echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&adastats=$adastats\">\n";
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echo "<TITLE>VICIDIAL: Realtime All Campaigns Summary</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<b>VICIDIAL: Realtime All Campaigns Summary</b> \n";
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echo "<a href=\"$PHP_SELF?group=$group&RR=4000&DB=$DB&adastats=$adastats\">STOP</a> | ";
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echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats\">SLOW</a> | ";
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echo "<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats\">GO</a> ";
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echo " </FONT>\n";
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if ($adastats<2)
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{
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echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=2\"><font size=1>+ VIEW MORE SETTINGS</font></a>";
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}
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else
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{
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echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1\"><font size=1>- VIEW LESS SETTINGS</font></a>";
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}
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echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a>";
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echo "<BR><BR>\n\n";
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$k=0;
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while($k<$groups_to_print)
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{
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$NFB = '<b><font size=3 face="courier">';
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$NFE = '</font></b>';
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$F=''; $FG=''; $B=''; $BG='';
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$group = $groups[$k];
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echo "<b><a href=\"./AST_timeonVDADall.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">$group</a></b> - ";
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echo "<a href=\"./admin.php?ADD=34&campaign_id=$group\">Modify</a>\n";
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$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$campaign_allow_inbound = $row[0];
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$DIALlev = $row[0];
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$DIALstatusA = $row[1];
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$DIALstatusB = $row[2];
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$DIALstatusC = $row[3];
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$DIALstatusD = $row[4];
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$DIALstatusE = $row[5];
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$DIALorder = $row[6];
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$DIALfilter = $row[7];
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$HOPlev = $row[8];
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$DIALmethod = $row[9];
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$maxDIALlev = $row[10];
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$DROPmax = $row[11];
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$targetDIFF = $row[12];
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$ADAintense = $row[13];
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$ADAavailonly = $row[14];
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$TAPERtime = $row[15];
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$CALLtime = $row[16];
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$DIALtimeout = $row[17];
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$DIALstatuses = $row[18];
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$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
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$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
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$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$VDhop = $row[0];
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$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$DAleads = $row[0];
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$callsTODAY = $row[1];
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$dropsTODAY = $row[2];
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$drpctTODAY = $row[3];
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$diffONEMIN = $row[4];
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$agentsONEMIN = $row[5];
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$balanceFILL = $row[6];
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$answersTODAY = $row[7];
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$VSCcat1 = $row[8];
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$VSCcat1tally = $row[9];
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$VSCcat2 = $row[10];
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$VSCcat2tally = $row[11];
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$VSCcat3 = $row[12];
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$VSCcat3tally = $row[13];
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$VSCcat4 = $row[14];
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$VSCcat4tally = $row[15];
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if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
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{
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$diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100);
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$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
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}
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else {$diffpctONEMIN = '0.00';}
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$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$balanceSHORT = $row[0];
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echo "<BR><table cellpadding=0 cellspacing=0><TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>TRUNK SHORT/FILL:</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
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echo "";
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echo "</TR>";
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if ($adastats>1)
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{
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echo "<TR BGCOLOR=\"#CCCCCC\">";
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echo "<TD ALIGN=RIGHT><font size=2> <B>MAX LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED MAX:</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>TARGET DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>INTENSITY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
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echo "</TR>";
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echo "<TR BGCOLOR=\"#CCCCCC\">";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIAL TIMEOUT:</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>TAPER TIME:</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>LOCAL TIME:</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>AVAIL ONLY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
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echo "</TR>";
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}
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echo "<TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>AVG AGENTS:</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIAL METHOD:</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
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echo "</TR>";
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echo "<TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
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echo "</TR>";
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echo "<TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> ";
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if ($drpctTODAY >= $DROPmax)
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{echo "<font color=red><B>$drpctTODAY%</B></font>";}
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else
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{echo "$drpctTODAY%";}
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echo " </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
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echo "</TR>";
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echo "<TR>";
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echo "<TD ALIGN=LEFT COLSPAN=8>";
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if ( (!eregi('NULL',$VSCcat1)) and (strlen($VSCcat1)>0) )
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{echo "<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
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if ( (!eregi('NULL',$VSCcat2)) and (strlen($VSCcat2)>0) )
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{echo "<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
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if ( (!eregi('NULL',$VSCcat3)) and (strlen($VSCcat3)>0) )
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{echo "<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
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if ( (!eregi('NULL',$VSCcat4)) and (strlen($VSCcat4)>0) )
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{echo "<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
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echo "</TD></TR>";
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echo "<TR>";
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echo "<TD ALIGN=LEFT COLSPAN=8>";
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### Header finish
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################################################################################
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### START calculating calls/agents
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################################################################################
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################################################################################
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###### OUTBOUND CALLS
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################################################################################
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if ($campaign_allow_inbound > 0)
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{
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$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
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$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
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$closer_campaigns = "'$closer_campaigns'";
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$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type='OUT') );";
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}
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else
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{
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if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
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else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
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$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
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}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$parked_to_print = mysql_num_rows($rslt);
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if ($parked_to_print > 0)
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{
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$i=0;
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$out_total=0;
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$out_ring=0;
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$out_live=0;
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while ($i < $parked_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if (eregi("LIVE",$row[0]))
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{$out_live++;}
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else
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{
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if (eregi("CLOSER",$row[0]))
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{$nothing=1;}
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else
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{$out_ring++;}
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}
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$out_total++;
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$i++;
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}
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if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
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if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
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if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
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if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
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if ($campaign_allow_inbound > 0)
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{echo "$NFB$out_total$NFE current active calls \n";}
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else
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{echo "$NFB$out_total$NFE calls being placed \n";}
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echo "$NFB$out_ring$NFE calls ringing \n";
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echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
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}
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else
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{
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echo " NO LIVE CALLS WAITING \n";
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}
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###################################################################################
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###### TIME ON SYSTEM
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###################################################################################
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$agent_incall=0;
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$agent_ready=0;
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$agent_paused=0;
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$agent_total=0;
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$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$talking_to_print = mysql_num_rows($rslt);
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if ($talking_to_print > 0)
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{
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$i=0;
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$agentcount=0;
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while ($i < $talking_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if (eregi("READY|PAUSED",$row[3]))
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{
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$row[5]=$row[6];
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}
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$Lstatus = $row[3];
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$status = sprintf("%-6s", $row[3]);
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if (!eregi("INCALL|QUEUE",$row[3]))
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{$call_time_S = ($STARTtime - $row[6]);}
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else
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{$call_time_S = ($STARTtime - $row[5]);}
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$call_time_M = ($call_time_S / 60);
|
|
$call_time_M = round($call_time_M, 2);
|
|
$call_time_M_int = intval("$call_time_M");
|
|
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
|
$call_time_SEC = ($call_time_SEC * 60);
|
|
$call_time_SEC = round($call_time_SEC, 0);
|
|
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
|
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if (eregi("PAUSED",$row[3]))
|
|
{
|
|
if ($call_time_M_int >= 30)
|
|
{$i++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
}
|
|
}
|
|
|
|
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
|
|
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
|
|
$agentcount++;
|
|
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
echo "\n<BR>\n";
|
|
|
|
echo "$NFB$agent_total$NFE agents logged in \n";
|
|
echo "$NFB$agent_incall$NFE agents in calls \n";
|
|
echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
|
|
echo "$NFB$agent_paused$NFE paused agents \n";
|
|
|
|
echo "<PRE><FONT SIZE=2>";
|
|
echo "";
|
|
}
|
|
else
|
|
{
|
|
echo " NO AGENTS ON CALLS<BR>\n";
|
|
}
|
|
|
|
################################################################################
|
|
### END calculating calls/agents
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
echo "</TD>";
|
|
echo "</TR>";
|
|
echo "</TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
$k++;
|
|
}
|
|
|
|
?>
|
|
</PRE>
|
|
|
|
</BODY></HTML>
|