ViciDialSVN/agc_2-X/trunk/agi/agi-VDAD_ALL_outboundBETA.agi

#!/usr/bin/perl
#
# agi-VDAD_ALL_outboundBETA.agi version 2.14
# 
# runs when an outbound call is answered. This script will 
# send the calls out to the agents that are logged in.
# ## THIS SCRIPT CONSOLIDATES EIGHT SEPARATE VDAD outbound transfer SCRIPTS ##
# 
#
# You need to put lines similar to those below in your extensions.conf file:
# ; Below are the parameters needed for the script to be run properly
# ; 1. the method of call handling for the script:
# ; 	- NORMAL -	 	<default> Standard outbound routing to agent
# ; 	- TEST - 		For performance testing only
# ; 	- BROADCAST -	For no-agent broadcast dialing
# ; 	- SURVEY -		For survery question then on to agent
# ; 	- SURVEYCAMP -	For survery question using campaign settings
# ; 	- SURVEYCAMPCEP - Survery question, campaign settings, cepstral name
# ; 	- REMINDER -	Reminder campaign
# ; 	- REMINDX -		Reminder with transfer to agent
# ; 2. the method of searching for an available agent:
# ; 	- LB - <default> Load Balance total system
# ; 	- LO - Load Balance Overflow only (priority to home server)
# ; 	- SO - Home server only
# ; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign
# ; 4. the acceptible dtmf digits for a SURVEY
# ; 5. the out-opt digit for a SURVEY (must be in the digit map)
# ; 6. the sound file to play for a SURVEY when transfering to an agent
# ; 7. the sound file to play for a SURVEY when DNCing the call
# ; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press
# ;     if OPTOUT call is sent to agent if no button press at all
# ; 9. the status that is used for a SURVEY when someone opts out
# ;     if the status is DNC it will also add them to the internal dnc table 
#
# ;outbound VICIDIAL calls:
#exten => 8368,1,AGI(agi://127.0.0.1:4577/call_log)
#exten => 8368,2,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
#exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
#exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
#exten => 8368,5,Hangup
#
# ;outbound VICIDIAL SURVEY calls:
#exten => 8366,1,AGI(agi://127.0.0.1:4577/call_log)
#exten => 8366,2,AGI(agi-VDAD_ALL_outbound.agi,SURVEY-----LB-----US_pol_survey_hello-----1238-----8-----US_pol_survey_transfer-----US_thanks_no_contact-----OPTOUT-----DNC)
#exten => 8366,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEY-----LB-----US_pol_survey_hello-----1238-----8-----US_pol_survey_transfer-----US_thanks_no_contact-----OPTOUT-----DNC)
#exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEY-----LB-----US_pol_survey_hello-----1238-----8-----US_pol_survey_transfer-----US_thanks_no_contact-----OPTOUT-----DNC)
#exten => 8366,5,Hangup
#
# Copyright (C) 2017  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
#
# changes:
# 80218-2027 - First Build
# 80302-0232 - Added drop_action and transfer to in-group
# 80430-1144 - Added term_reason to vicidial_log, QUEUETIMEOUT
# 80520-0059 - Added SURVEY ability and digit maps
# 80527-2329 - Added SURVEYCAMP ability to pull settings from database
# 80831-0353 - Added logging of alt_dial field
# 80909-0603 - Added campaign-specific dnc option for outbound survey
# 81020-0235 - Fixed Drop hangup bug and other small bugs
# 81104-0255 - Changed code to alter callerIDnumber for remote agents to the number of the caller
# 81105-0424 - Added MySQL error logging
# 90202-0505 - Added CPD AMD detection and routing options
# 90214-0831 - Added CPD Fax detection option
# 90410-1645 - Added SURVEYCAMPCEP call handling method and cleaned up formatting
# 90628-1138 - Added more variable options for Cepstral TTS generation
# 90630-2250 - Added more Sangoma CDP statuses
# 90702-2240 - Added option to send to remote agent as phone*vendor_id
# 90721-1137 - Added rank and owner as vicidial_list fields
# 90808-0307 - Added longest_wait_time as agent routing option
# 90827-1535 - Added proper logging of list_id in vicidial_log table
# 90924-1605 - Added drop_inbound_group_override list_id option
# 91112-1101 - Changed ENTERQUEUE to CALLOUTBOUND in QM logging for outbound calls
# 91230-1159 - Change to callee callerID when sending the call to VMAIL
# 100205-1024 - Fixed CPD send to message
# 100319-0610 - Added extension group remote agent feature
# 100414-2156 - Added extension_appended_cidname option
# 100424-1341 - Added extended logging
# 100623-1310 - Added queue_priority to queue processing
# 100727-1653 - Fixes for queue priority feature
# 100903-0041 - Changed lead_id max length to 10 digits
# 101207-0713 - Added fix for rare VDAC-entry-missing issue
# 110213-0008 - Added scheduled callbacks custom statuses compatibility
# 110224-1733 - Added compatibility with QM phone environment logging
# 110303-2316 - Added condition that would not allow calls to be sent to agent with ringing inbound call
# 110324-2326 - Added recording of remote agent calls, per in-group and campaign recording settings
# 110325-1410 - Added user recording override settings checking for remote agent recording
# 110525-1530 - Added AUDIO and CALLMENU drop options
# 110528-2326 - Added CALLMENU survey method
# 110626-2342 - Added queuemetrics_pe_phone_append
# 110723-2330 - Set CID to customer phone number and caller code when transferring to CALLMENU
# 110812-1514 - Added static tts file parsing and replacement
# 110829-2324 - Added survey_recording option
# 110926-1929 - Small fixes
# 111201-1751 - Added grade-random next-agent-call option
# 111219-2256 - Added max stats updating
# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
# 120430-2218 - For AGI commands not made through the AGI object added a read from STDIN before calling checkresult
# 120529-2112 - Added safe_harbor_audio_field campaign option
# 120621-0726 - Changed survey opt-in non-agent qm logging to log connection to VDAD agent
# 121009-1458 - Changed survey method HANGUP to not wait for digits, added LRERR Local channel logging
# 121120-0922 - Added QM socket-send functionality
# 121125-0035 - Added Other Campaign DNC option
# 130108-1806 - Changes for Asterisk 1.8 compatibility
# 130124-1853 - Issue #637 fix <karlb>
# 130210-1013 - Added options for CALLMENU|INGROUP cpd_amd_actions
# 130425-0049 - Added survey_wait_sec option and pre-process time logging
# 130425-0657 - Added survey_no_response option to drop to campaign drop action
# 131209-1735 - Added called_count logging
# 140126-1128 - Added VMAIL_NO_INST options
# 140215-2121 - Added several variable options for QM socket URL
# 140312-2112 - Added CALLID as recording filename variable
# 140617-1946 - Added single-digit change to text for TTS
# 141211-1635 - Added cpd_unknown_action campaign option and list_id added to AST_send_URL calls
# 141219-1219 - Fixed issue related to QM logging
# 150928-1822 - Added dnc logging
# 160101-1528 - Added routing_initiated_recordings
# 161102-1037 - Fixed QM partition problem
# 161115-1359 - Forked to BETA script, added vdad_debug_logging option
# 161201-1003 - Fixed LRERR logging issue
# 170921-2007 - Fix for CALLID in beginning of recording filename
# 170930-0913 - Added extension append options
#

$script = 'agi-VDAD_ALL_outboundBETA.agi';
$AGILOG = '0';
$mel=1;					# Mysql Error Log enabled = 1
$mysql_log_count=151;
$one_mysql_log=0;

use Time::HiRes ('gettimeofday','usleep','sleep');  # necessary to have perl sleep command of less than one second
($START_s_hires, $START_usec) = gettimeofday();
$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);

$DROP_TIME = 9;	### default number of seconds to wait until you drop a waiting call
$at='@';
$US='_';
$wav='.wav';

# get date/time
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$Tyear = ($year - 2000);
$mon++;
if ($mon < 10)	{$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10)	{$min = "0$min";}
if ($sec < 10)	{$sec = "0$sec";}

$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
$start_time_epoch = $now_date_epoch;
$start_time=$now_date;
$YMD = "$year-$mon-$mday";
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$filedate = "$US$year-$mon-$mday$US$hour$min$sec";
$recdate = "$year$mon$mday-$hour$min$sec";
$tinydate = "$Tyear$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;

$BDtarget = ($now_date_epoch - 5);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";

$FDtarget = ($now_date_epoch + 120);
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
$Fyear = ($Fyear + 1900);
$Fmon++;
if ($Fmon < 10) {$Fmon = "0$Fmon";}
if ($Fmday < 10) {$Fmday = "0$Fmday";}
if ($Fhour < 10) {$Fhour = "0$Fhour";}
if ($Fmin < 10) {$Fmin = "0$Fmin";}
if ($Fsec < 10) {$Fsec = "0$Fsec";}
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";


# default path to astguiclient configuration file:
$PATHconf =		'/etc/astguiclient.conf';

open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
	{
	$line = $conf[$i];
	$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
	if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
		{$PATHhome = $line;   $PATHhome =~ s/.*=//gi;}
	if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
		{$PATHlogs = $line;   $PATHlogs =~ s/.*=//gi;}
	if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
		{$PATHagi = $line;   $PATHagi =~ s/.*=//gi;}
	if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
		{$PATHweb = $line;   $PATHweb =~ s/.*=//gi;}
	if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
		{$PATHsounds = $line;   $PATHsounds =~ s/.*=//gi;}
	if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
		{$PATHmonitor = $line;   $PATHmonitor =~ s/.*=//gi;}
	if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
		{$VARserver_ip = $line;   $VARserver_ip =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
		{$VARDB_server = $line;   $VARDB_server =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
		{$VARDB_database = $line;   $VARDB_database =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
		{$VARDB_user = $line;   $VARDB_user =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
		{$VARDB_pass = $line;   $VARDB_pass =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
		{$VARDB_port = $line;   $VARDB_port =~ s/.*=//gi;}
	$i++;
	}

if (!$VARDB_port)	{$VARDB_port='3306';}
if (!$AGILOGfile)	{$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
if (!$PRSLOGfile)	{$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";}
if (!$PRSTESTfile)	{$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";}
if (!$ERRLOGfile)	{$ERRLOGfile = "$PATHlogs/MySQLerror.$year-$mon-$mday";}
if (!$CEPLOGfile)	{$CEPLOGfile = "$PATHlogs/Cepstral.$year-$mon-$mday";}

use DBI;
use Asterisk::AGI;
$AGI = new Asterisk::AGI;

$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
    or die "Couldn't connect to database: " . DBI->errstr;

### Grab Server values from the database
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,agi_output,voicemail_dump_exten_no_inst FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='01001';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
 $rec_count=0;
while ($sthArows > $rec_count)
	{
	@aryA = $sthA->fetchrow_array;
	$DBvoicemail_dump_exten	=			$aryA[0];
	$DBext_context =					$aryA[1];
	$DBanswer_transfer_agent =			$aryA[2];
	$DBSERVER_GMT =						$aryA[3];
	$asterisk_version =					$aryA[4];
	$DBmax_vicidial_trunks =			$aryA[5];
	$DBagi_output =						$aryA[6];
	$voicemail_dump_exten_no_inst =		$aryA[7];
	if ($DBvoicemail_dump_exten)	{$voicemail_dump_exten = $DBvoicemail_dump_exten;}
	if ($DBext_context)				{$ext_context = $DBext_context;}
	if ($DBanswer_transfer_agent)	{$answer_transfer_agent = $DBanswer_transfer_agent;}
	if ($DBSERVER_GMT)				{$SERVER_GMT = $DBSERVER_GMT;}
	if ($asterisk_version)			{$AST_ver = $asterisk_version;}
	if ($DBmax_vicidial_trunks)		{$max_vicidial_trunks = $DBmax_vicidial_trunks;}
	if ($DBagi_output =~ /STDERR/)	{$AGILOG = '1';}
	if ($DBagi_output =~ /FILE/)	{$AGILOG = '2';}
	if ($DBagi_output =~ /BOTH/)	{$AGILOG = '3';}
	$rec_count++;
	}
$sthA->finish();

### Grab System Settings values from the database
$stmtA = "SELECT vdad_debug_logging FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='01151';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$vdad_debug_logging	=			$aryA[0];
	}
$sthA->finish();


### begin parsing run-time options ###
if (length($ARGV[0])>1)
	{
	if ($AGILOG) 
		{$agi_string = "Perl Environment Dump:";   &agi_output;}
	$i=0;
	while ($#ARGV >= $i)
		{
		$args = "$args $ARGV[$i]";
		if ($AGILOG) {$agi_string = "$i|$ARGV[$i]";   &agi_output;}
		$i++;
		}
	
	### list of command-line array arguments:
	@ARGV_vars = split(/-----/, $ARGV[0]);
	$call_handle_method =		$ARGV_vars[0];
	$agent_search_method = 		$ARGV_vars[1];
	$survey_first_audio_file =	$ARGV_vars[2];
	$survey_dtmf_digits =		$ARGV_vars[3];
	$survey_ni_digit =			$ARGV_vars[4];
	$survey_opt_in_audio_file =	$ARGV_vars[5];
	$survey_ni_audio_file =		$ARGV_vars[6];
	$survey_no_response_action =$ARGV_vars[7];
	$survey_ni_status =			$ARGV_vars[8];
	}

if ($call_handle_method !~ /NORMAL|TEST|BROADCAST|SURVEY|REMIND/) 
	{$call_handle_method='NORMAL';}
if ($agent_search_method !~ /LB|LO|SO/) 
	{$agent_search_method='LB';}

if ($call_handle_method =~ /BROADCAST|SURVEY|REMIND/) 
	{$vdlog_status='PU';}
else 
	{$vdlog_status='QUEUE';}

$|=1;
while(<STDIN>)
	{
	chomp;
	last unless length($_);
	if ($AGILOG)
		{
		if (/^agi_(\w+)\:\s+(.*)$/)
			{
			$AGI{$1} = $2;
			}
		}
	if (/^agi_uniqueid\:\s+(.*)$/)		{$unique_id = $1; $uniqueid = $unique_id;}
	if (/^agi_priority\:\s+(.*)$/)		{$priority = $1;}
	if (/^agi_channel\:\s+(.*)$/)		{$channel = $1;}
	if (/^agi_extension\:\s+(.*)$/)		{$extension = $1;}
	if (/^agi_type\:\s+(.*)$/)			{$type = $1;}
	if (/^agi_callerid\:\s+(.*)$/)		{$callerid = $1;}
	if (/^agi_calleridname\:\s+(.*)$/)	{$calleridname = $1;}
	}

if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) )
	{
	$callerid =~ s/^\"//gi;
	$callerid =~ s/\".*$//gi;
	$callerid =~ s/ .*//gi;
	### set the callerid to the ACQS value(calleridname)
	print "SET CALLERID $callerid\n";
	$result = <STDIN>;
	checkresult($result);
	if ($AGILOG) {$agi_string = "callerID changed: $callerid";   &agi_output;}
	}
if ( (
(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) )
) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) )
	{
	$calleridname =~ s/ .*//gi;
	$callerid = $calleridname;
	### set the callerid to the ACQS value(calleridname)
	print "SET CALLERID $callerid\n";
	$result = <STDIN>;
	checkresult($result);
	if ($AGILOG) {$agi_string = "callerID changed: $callerid";   &agi_output;}
	}

if ($AGILOG) {$agi_string = "AGI Environment Dump:";   &agi_output;}

foreach $i (sort keys %AGI) 
	{
	if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}";   &agi_output;}
	}

if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|";   &agi_output;}

$VDADcampaign='';
$VDADphone='';
$VDADphone_code='';
$survey_drop=0;

$callerid =~ s/\"//gi;
$callerid =~ s/ .*//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 10, 10);
$CIDlead_id = ($CIDlead_id + 0);

if ($AGILOG) {$agi_string = "+++++ VDAD START : |$CIDlead_id|$now_date|$AST_ver|$priority|";   &agi_output;}

if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
	{
	$LRct = $AGI->get_variable('LRct');
	$LRct_p = sprintf("%03d", $LRct);

	if ($vdad_debug_logging > 0) 
		{
		&duration_calc;
		$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='LocalEXIT-$priority',lead_id='$CIDlead_id',step='$LRct';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01120';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
		}

	if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority $LRct_p";   &agi_output;}
	if ( ($priority > 2) && ($priority <= 7) )
		{usleep(1*10*1000);}  # sleep for 1 hundredth of a second
	if ($priority >= 8) 
		{
		### find list of callback statuses
		$SCstatuses="'CBHOLD'";
		$stmtA = "select status from vicidial_statuses where scheduled_callback='Y' limit 10000000;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArowsSCS=$sthA->rows;
		$rec_count=0;
		while ($sthArowsSCS > $rec_count)
			{
			@aryA = $sthA->fetchrow_array;
			$SCstatuses .= 	",'$aryA[0]'";
			$rec_count++;
			}
		$sthA->finish();

		if ($AGILOG) {$agi_string = "LLLLLLLLL   LOCAL CHANNEL PRIORITY 4 LOGGING: (this is usually caused by carrier issues) LRERR $priority";   &agi_output;}

		# flag the lead as being Answered or Picked up
		$stmtA = "UPDATE vicidial_list set status='LRERR' where lead_id='$CIDlead_id' and status NOT IN($SCstatuses);";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01100';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    LRERR vicidial_list LRERR update: |$affected_rows|$uniqueid|$CIDlead_id|";   &agi_output;}

		$xCLlist_id=0;
		$called_count=0;
		$stmtA = "SELECT list_id,security_phrase,called_count,phone_number,phone_code from vicidial_list where lead_id='$CIDlead_id' limit 1;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArowsLI=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01101';   $MEL_aff_rows=$sthArowsLI;   &mysql_error_logging;
		if ($sthArowsLI > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$xCLlist_id =		$aryA[0];
			$security_phrase =	$aryA[1];
			$called_count =		$aryA[2];
			$VDADphone	=		$aryA[3];
			$VDADphone_code	=	$aryA[4];
			}
		$sthA->finish();

		$stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time,alt_dial,queue_priority FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01102';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$VDADcampaign =			$aryA[0];
			$VDADphone	=			$aryA[1];
			$VDADphone_code	=		$aryA[2];
			$VDADlead_id =			$aryA[3];
			$VDADcall_time =		$aryA[4];
			$VDADalt_dial =			$aryA[5];
			$VDADqueue_priority =	$aryA[6];
			}
		$sthA->finish();
		if ($sthArows < 1)
			{
			$stmtA = "SELECT campaign_id FROM vicidial_lists where list_id='$xCLlist_id' limit 1;";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01121';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$VDADcampaign =			$aryA[0];
				}
			$sthA->finish();
			}

		$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,alt_dial,list_id,called_count) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','LRERR','$VDADphone_code','$VDADphone','VDAD','N','$VDADalt_dial','$xCLlist_id','$called_count')";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01103';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

		if ($AGILOG) {$agi_string = "--    LRERR : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid";   &agi_output;}

		$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$SQLdate',lead_id = '$CIDlead_id',caller_code='$callerid',custom_call_id='';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01104';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--  LRERR VLE insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
		}
	exit;
	}

$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$callerid';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='01002';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
$rec_count=0;
while ($sthArows > $rec_count)
	{
	@aryA = $sthA->fetchrow_array;
	$Pseudo_duplicate_count	= $aryA[0];
	$rec_count++;
	}
$sthA->finish();
if ($AGILOG) {$agi_string = "$Pseudo_duplicate_count|$stmtA|";   &agi_output;}

if ($Pseudo_duplicate_count > 0)
	{
	if ($AGILOG) {$agi_string = "+++++ VDAD START PSEUDO DUPLICATE: EXITING- $priority";   &agi_output;}
	exit;
	}

$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$callerid' and status IN('LIVE','XFER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='01003';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
$rec_count=0;
while ($sthArows > $rec_count)
	{
	@aryA = $sthA->fetchrow_array;
	$dialplan_duplicate_count = $aryA[0];
	$rec_count++;
	}
$sthA->finish();
if ($AGILOG) {$agi_string = "$dialplan_duplicate_count|$stmtA|";   &agi_output;}

if ($dialplan_duplicate_count > 0)
	{
	if ($AGILOG) {$agi_string = "+++++ VDAD START DIALPLAN DUPLICATE: EXITING- $priority";   &agi_output;}
	exit;
	}

### Grab call parameters from vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;";
$VDACaffected_rows = $dbhA->do($stmtA);
	$dbhP=$dbhA;   $mysql_count='01004';   $MEL_aff_rows=$VDACaffected_rows;   &mysql_error_logging;
if ($AGILOG) {$agi_string = "--    VDAD : |$VDACaffected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}
if ($VDACaffected_rows < 1)
	{
	if ($AGILOG) {$agi_string = "--    NO VDAC FOUND!!!!!: $callerid";   &agi_output;}

	$stmtA = "SELECT cmd_line_k,entry_date,cmd_line_j FROM vicidial_manager where callerid='$callerid' and action='Originate' order by entry_date,cmd_line_k desc limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='01070';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		if ($AGILOG) {$agi_string = "VDAC-data|$aryA[0]|$aryA[1]|$aryA[2]|";   &agi_output;}
		$VDADnotes =			$aryA[0];
		$VDADnotes =~ s/VDACnote: //gi;
		@VDAC_ARY = split(/\|/,$VDADnotes);
		$VDADcampaign =			$VDAC_ARY[0];
		$VDADlead_id =			$VDAC_ARY[1];
		$VDADphone_code	=		$VDAC_ARY[2];
		$VDADphone	=			$VDAC_ARY[3];
		$VDADorigin	=			$VDAC_ARY[4];
		$VDADcall_time =		$aryA[1];
		$VDADalt_dial =			$VDAC_ARY[5];
		$VDADqueue_priority =	$VDAC_ARY[6];
		$sthA->finish();
		$VDACaffected_rows=1;

		$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority)  values('$VARserver_ip','$VDADcampaign','LIVE','$VDADlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$VDADcall_time','$VDADorigin','LIVE-0','$VDADqueue_priority')";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01071';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|";   &agi_output;}
		}
	else
		{
		if ($AGILOG) {$agi_string = "--    NO VDM FOUND!!!!!!!!!!: $callerid";   &agi_output;}
		}
	}
if ($VDACaffected_rows > 0)
	{
	### find list of callback statuses
	$SCstatuses="'CBHOLD'";
	$stmtA = "select status from vicidial_statuses where scheduled_callback='Y' limit 10000000;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArowsSCS=$sthA->rows;
	$rec_count=0;
	while ($sthArowsSCS > $rec_count)
		{
		@aryA = $sthA->fetchrow_array;
		$SCstatuses .= 	",'$aryA[0]'";
		$rec_count++;
		}
	$sthA->finish();
	$stmtA = "select status from vicidial_campaign_statuses where scheduled_callback='Y' limit 10000000;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArowsSCS=$sthA->rows;
	$rec_count=0;
	while ($sthArowsSCS > $rec_count)
		{
		@aryA = $sthA->fetchrow_array;
		$SCstatuses .= 	",'$aryA[0]'";
		$rec_count++;
		}
	$sthA->finish();

	# flag the lead as being Answered or Picked up
	$stmtA = "UPDATE vicidial_list set status='PU' where lead_id='$CIDlead_id' and status NOT IN($SCstatuses);";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01005';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAD vicidial_list PU update: |$affected_rows|$uniqueid|";   &agi_output;}

	$stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time,alt_dial,queue_priority FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='01006';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$VDADcampaign =			$aryA[0];
		$VDADphone	=			$aryA[1];
		$VDADphone_code	=		$aryA[2];
		$VDADlead_id =			$aryA[3];
		$VDADcall_time =		$aryA[4];
		$VDADalt_dial =			$aryA[5];
		$VDADqueue_priority =	$aryA[6];
		}
	$sthA->finish();

	##### BEGIN - Max call stats
	$outcalls_count=0;
	### Get count of concurrent calls for this campaign
	$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id='$VDADcampaign';";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02093';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$outcalls_count = 	$aryA[0];
		}
	$sthA->finish();

	$STATSmax_outbound=0;
	$stmtA = "SELECT max_outbound from vicidial_daily_max_stats where campaign_id='$VDADcampaign' and stats_type='CAMPAIGN' and stats_flag='OPEN' order by update_time desc limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02094';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$STATSmax_outbound =			$aryA[0];
		$sthA->finish();

		$update_SQL='';
		if ($STATSmax_outbound < $outcalls_count)
			{$update_SQL .= ",max_outbound='$outcalls_count'";}

		if (length($update_SQL) > 5) 
			{
			$stmtA = "UPDATE vicidial_daily_max_stats SET update_time=NOW()$update_SQL where campaign_id='$VDADcampaign' and stats_type='CAMPAIGN' and stats_flag='OPEN';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02095';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "DAILY STATS UPDATE $VDADcampaign|$affected_rows|$stmtA|";   &agi_output;}
			}
		}
	else
		{
		$stmtA = "INSERT INTO vicidial_daily_max_stats SET stats_date='$YMD',update_time=NOW(),max_outbound='$outcalls_count',campaign_id='$VDADcampaign',stats_type='CAMPAIGN',stats_flag='OPEN';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02096';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "DAILY STATS INSERT $VDADcampaign|$affected_rows|$stmtA|\n";   &agi_output;}
		}
	##### END - Max call stats

	### Grab campaign values from the database
	$stmtA = "SELECT drop_call_seconds,drop_action,safe_harbor_exten,concurrent_transfers,next_agent_call,voicemail_ext,drop_inbound_group,use_internal_dnc,use_campaign_dnc,cpd_amd_action,am_message_exten,three_way_call_cid,campaign_cid,survey_first_audio_file,survey_opt_in_audio_file,survey_ni_audio_file,survey_third_audio_file,survey_fourth_audio_file,extension_appended_cidname,queue_priority,closer_campaigns,queuemetrics_phone_environment,campaign_recording,campaign_rec_filename,safe_harbor_audio,safe_harbor_menu_id,survey_recording,safe_harbor_audio_field,use_other_campaign_dnc,cpd_unknown_action,routing_initiated_recordings,campaign_rec_exten FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='01007';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$DBdrop_call_seconds	=		$aryA[0];
		$DBdrop_action	=				$aryA[1];
		$DBsafe_harbor_exten	=		$aryA[2];
		$DBconcurrent_transfers	=		$aryA[3];
		if ($DBdrop_call_seconds)	{$DROP_TIME = $DBdrop_call_seconds;}
		if ($DBdrop_action)	{$drop_action = $DBdrop_action;}
		if ($DBsafe_harbor_exten)	{$safe_harbor_exten = $DBsafe_harbor_exten;}
		$CAMP_callorder	=				$aryA[4];
		$VDADvoicemail_ext =			$aryA[5];
		$drop_inbound_group =			$aryA[6];
		$use_internal_dnc =				$aryA[7];
		$use_campaign_dnc =				$aryA[8];
		$cpd_amd_action =				$aryA[9];
		$am_message_exten =				$aryA[10];
		$three_way_call_cid =			$aryA[11];
		$campaign_cid =					$aryA[12];
		$survey_first_audio_file =		$aryA[13];
		$survey_opt_in_audio_file = 	$aryA[14];
		$survey_ni_audio_file =			$aryA[15];
		$survey_third_audio_file =		$aryA[16];
		$survey_fourth_audio_file =		$aryA[17];
		$extension_appended_cidname =	$aryA[18];
		$VDADqueue_priority =			$aryA[19];
		$closer_campaigns =				$aryA[20];
		$queuemetrics_phone_environment = $aryA[21];
		$campaign_recording =			$aryA[22];
		$campaign_rec_filename =		$aryA[23];
		$safe_harbor_audio =			$aryA[24];
		$safe_harbor_menu_id =			$aryA[25];
		$survey_recording =				$aryA[26];
		$safe_harbor_audio_field =		$aryA[27];
		$use_other_campaign_dnc =		$aryA[28];
		$cpd_unknown_action =			$aryA[29];
		$routing_initiated_recordings = $aryA[30];
		$campaign_rec_exten =			$aryA[31];
		if (length($closer_campaigns) > 2)
			{
			$closer_campaigns =~ s/^ | -$//gi;
			$closer_campaigns =~ s/ /','/gi;
			$closer_campaigns = "'$closer_campaigns'";
			}
		else {$closer_campaigns="''";}
		}
	$sthA->finish();


	### start recording if survey recording is enabled
	if ( ($call_handle_method =~ /SURVEY/) && ($survey_recording =~ /Y/) )
		{
		$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01077';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$vendor_lead_code =	$aryA[0];
			}
		$sthA->finish();

		# get date/time
		($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
		$year = ($year + 1900);
		$Tyear = ($year - 2000);
		$mon++;
		if ($mon < 10)	{$mon = "0$mon";}
		if ($mday < 10) {$mday = "0$mday";}
		if ($hour < 10) {$hour = "0$hour";}
		if ($min < 10)	{$min = "0$min";}
		if ($sec < 10)	{$sec = "0$sec";}

		$now_date_epoch = time();
		$now_date = "$year-$mon-$mday $hour:$min:$sec";
		$recdate = "$year$mon$mday-$hour$min$sec";
		$tinydate = "$Tyear$mon$mday$hour$min$sec";

		$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
		$campaign_rec_filename =~ s/INGROUP/$VDADcampaign/gi;
		$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
		$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
		$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
		$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
		$campaign_rec_filename =~ s/AGENT/VDAD/gi;
		$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
		$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
		$campaign_rec_filename =~ s/CALLID/$callerid/gi;
		$campaign_rec_filename =~ s/\"|\'//gi;
		$campaign_rec_filename =~ s/ //gi;

		%ast_ver_str = parse_asterisk_version($asterisk_version);
		if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
			{
			$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
			}
		else
			{
			$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$campaign_rec_filename"); 
			}

		### insert record into recording_log table ###
		$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','VDAD','$campaign_rec_filename','$uniqueid');";
		$SRaffected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01078';   $MEL_aff_rows=$SRaffected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    SURVEY RECORDING STARTED : |$SRaffected_rows|$campaign_rec_filename|$stmtA|";   &agi_output;}
		}


	### pre-generate Cepstral first and last name as an audio file
	if ($call_handle_method =~ /SURVEYCAMPCEP/)
		{
		$t=0;
		if ($survey_first_audio_file =~ /^TTS/) 
			{
			$TTS_prompt[$t] = 'survey_first_audio_file';
			$TTS_filename[$t] = $survey_first_audio_file;
			$TTS_filename[$t]=~s/^TTS//gi;
			$t++;
			}
		if ($survey_opt_in_audio_file =~ /^TTS/) 
			{
			$TTS_prompt[$t] = 'survey_opt_in_audio_file';
			$TTS_filename[$t] = $survey_opt_in_audio_file;
			$TTS_filename[$t]=~s/^TTS//gi;
			$t++;
			}
		if ($survey_ni_audio_file =~ /^TTS/) 
			{
			$TTS_prompt[$t] = 'survey_ni_audio_file';
			$TTS_filename[$t] = $survey_ni_audio_file;
			$TTS_filename[$t]=~s/^TTS//gi;
			$t++;
			}
		if ($survey_third_audio_file =~ /^TTS/) 
			{
			$TTS_prompt[$t] = 'survey_third_audio_file';
			$TTS_filename[$t] = $survey_third_audio_file;
			$TTS_filename[$t]=~s/^TTS//gi;
			$t++;
			}
		if ($survey_fourth_audio_file =~ /^TTS/) 
			{
			$TTS_prompt[$t] = 'survey_fourth_audio_file';
			$TTS_filename[$t] = $survey_fourth_audio_file;
			$TTS_filename[$t]=~s/^TTS//gi;
			$t++;
			}
		
		if ($AGILOG) {$agi_string = "--    TTS : |$t|$TTS_filename[0]|$TTS_filename[1]|$TTS_filename[2]|$TTS_filename[3]|$TTS_filename[4]|";   &agi_output;}

		### if there are TTS audio files run this
		if ($t > 0)
			{
			$stmtA = "SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$CIDlead_id';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01057';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$TTS_lead_id =				tts_num_var_test($aryA[0]);
				$TTS_entry_date =			tts_num_var_test($aryA[1]);
				$TTS_modify_date =			tts_num_var_test($aryA[2]);
				$TTS_status =				tts_num_var_test($aryA[3]);
				$TTS_user =					tts_num_var_test($aryA[4]);
				$TTS_vendor_lead_code =		tts_num_var_test($aryA[5]);
				$TTS_source_id =			tts_num_var_test($aryA[6]);
				$TTS_list_id =				tts_num_var_test($aryA[7]);
				$TTS_phone_number =			tts_num_var_test($aryA[8]);
				$TTS_title =				tts_num_var_test($aryA[9]);
				$TTS_first_name =			tts_num_var_test($aryA[10]);
				$TTS_middle_initial =		tts_num_var_test($aryA[11]);
				$TTS_last_name =			tts_num_var_test($aryA[12]);
				$TTS_address1 =				tts_num_var_test($aryA[13]);
				$TTS_address2 =				tts_num_var_test($aryA[14]);
				$TTS_address3 =				tts_num_var_test($aryA[15]);
				$TTS_city =					tts_num_var_test($aryA[16]);
				$TTS_state =				tts_num_var_test($aryA[17]);
				$TTS_province =				tts_num_var_test($aryA[18]);
				$TTS_postal_code =			tts_num_var_test($aryA[19]);
				$TTS_country_code =			tts_num_var_test($aryA[20]);
				$TTS_gender =				tts_num_var_test($aryA[21]);
				$TTS_date_of_birth =		tts_num_var_test($aryA[22]);
				$TTS_alt_phone =			tts_num_var_test($aryA[23]);
				$TTS_email =				tts_num_var_test($aryA[24]);
				$TTS_security_phrase =		tts_num_var_test($aryA[25]);
				$TTS_comments =				tts_num_var_test($aryA[26]);
				$TTS_called_count =			tts_num_var_test($aryA[27]);
				$TTS_last_local_call_time = tts_num_var_test($aryA[28]);
				$TTS_rank =					tts_num_var_test($aryA[29]);
				$TTS_owner =				tts_num_var_test($aryA[30]);
				}
			$sthA->finish();

			$s=0;
			while ($s < $t)
				{
				$stmtA = "SELECT tts_text,tts_voice FROM vicidial_tts_prompts where tts_id='$TTS_filename[$s]';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='01057';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($s < 1) {$hideCLI = '';}
				else {$hideCLI = '&';}
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$TTS_voice =	$aryA[1];
					$TTS_text[$s] =	$aryA[0];
					### BEGIN replace variables with record values ###
					$TTS_text[$s] =~ s/--A--lead_id--B--/$TTS_lead_id/gi;
					$TTS_text[$s] =~ s/--A--entry_date--B--/$TTS_entry_date/gi;
					$TTS_text[$s] =~ s/--A--modify_date--B--/$TTS_modify_date/gi;
					$TTS_text[$s] =~ s/--A--status--B--/$TTS_status/gi;
					$TTS_text[$s] =~ s/--A--user--B--/$TTS_user/gi;
					$TTS_text[$s] =~ s/--A--vendor_lead_code--B--/$TTS_vendor_lead_code/gi;
					$TTS_text[$s] =~ s/--A--source_id--B--/$TTS_source_id/gi;
					$TTS_text[$s] =~ s/--A--list_id--B--/$TTS_list_id/gi;
					$TTS_text[$s] =~ s/--A--phone_number--B--/$TTS_phone_number/gi;
					$TTS_text[$s] =~ s/--A--title--B--/$TTS_title/gi;
					$TTS_text[$s] =~ s/--A--first_name--B--/$TTS_first_name/gi;
					$TTS_text[$s] =~ s/--A--middle_initial--B--/$TTS_middle_initial/gi;
					$TTS_text[$s] =~ s/--A--last_name--B--/$TTS_last_name/gi;
					$TTS_text[$s] =~ s/--A--address1--B--/$TTS_address1/gi;
					$TTS_text[$s] =~ s/--A--address2--B--/$TTS_address2/gi;
					$TTS_text[$s] =~ s/--A--address3--B--/$TTS_address3/gi;
					$TTS_text[$s] =~ s/--A--city--B--/$TTS_city/gi;
					$TTS_text[$s] =~ s/--A--state--B--/$TTS_state/gi;
					$TTS_text[$s] =~ s/--A--province--B--/$TTS_province/gi;
					$TTS_text[$s] =~ s/--A--postal_code--B--/$TTS_postal_code/gi;
					$TTS_text[$s] =~ s/--A--country_code--B--/$TTS_country_code/gi;
					$TTS_text[$s] =~ s/--A--gender--B--/$TTS_gender/gi;
					$TTS_text[$s] =~ s/--A--date_of_birth--B--/$TTS_date_of_birth/gi;
					$TTS_text[$s] =~ s/--A--alt_phone--B--/$TTS_alt_phone/gi;
					$TTS_text[$s] =~ s/--A--email--B--/$TTS_email/gi;
					$TTS_text[$s] =~ s/--A--security_phrase--B--/$TTS_security_phrase/gi;
					$TTS_text[$s] =~ s/--A--comments--B--/$TTS_comments/gi;
					$TTS_text[$s] =~ s/--A--called_count--B--/$TTS_called_count/gi;
					$TTS_text[$s] =~ s/--A--last_local_call_time--B--/$TTS_last_local_call_time/gi;
					$TTS_text[$s] =~ s/--A--rank--B--/$TTS_rank/gi;
					$TTS_text[$s] =~ s/--A--owner--B--/$TTS_owner/gi;
					### END replace variables with record values ###

					### BEGIN check for --C-- and --D-- tags for static file replacement
					if ( ($TTS_text[$s] =~ /--C--/) || ($TTS_text[$s] =~ /--D--/) )
						{
						$Cdash='--C--';
						$Ddash='--D--';
						@static_check = split(/--C--/,$TTS_text[$s]);
						$sc=0;
						$sr=0;
						foreach(@static_check)
							{
							if ($sc > 0)
								{
								$static_check[$sc] =~ s/--D-.*//gi;
								$static_check_lc = lc($static_check[$sc]);
								print STDERR "     Checking For Static Replacement: $static_check[$sc]|$static_check_lc$wav\n";
								$static_found=0;
								if (-e "/var/lib/asterisk/sounds/tts_static/$static_check_lc$wav")
									{
									$CDstatic = "<audio src='/var/lib/asterisk/sounds/tts_static/$static_check_lc$wav' /> ";
									$static_found++;
									}
								else
									{
									if (-e "/var/lib/asterisk/sounds/$static_check_lc$wav")
										{
										$CDstatic = "<audio src='/var/lib/asterisk/sounds/$static_check_lc$wav' /> ";
										$static_found++;
										}
									else
										{
										$firsttwo = substr($static_check_lc, 0, 2);
										if (-e "/var/lib/asterisk/sounds/tts_static/$firsttwo/$static_check_lc$wav")
											{
											$CDstatic = "<audio src='/var/lib/asterisk/sounds/tts_static/$firsttwo/$static_check_lc$wav' /> ";
											$static_found++;
											}
										}
									}
								if ($static_found > 0)
									{
									$CDmatch = "$Cdash$static_check[$sc]$Ddash";
									$TTS_text[$s] =~ s/$CDmatch/$CDstatic/gi;
									print STDERR "       Static Replacement Found: $CDmatch|$CDstatic\n";
									$sr++;
									}
								}
							$sc++;
							}
						$TTS_text[$s] =~ s/--C--|--D--//gi;
						print STDERR "\nStatic Replacements Found: $sc|$sr\n";
						}
					### END check for --C-- and --D-- tags for static file replacement

					### filter input for CLI-safe characters
					$TTS_text[$s] =~ s/[^,\.\<\>\'\/\=\_\-\: 0-9a-zA-Z]//gi;
					$TTS_textRAW[$s] =	$TTS_text[$s];
					$TTS_text[$s] =~ s/ /\\ /gi;
					$TTS_text[$s] =~ s/\./\\./gi;
					$TTS_text[$s] =~ s/\=/\\=/gi;
					$TTS_text[$s] =~ s/\</\\</gi;
					$TTS_text[$s] =~ s/\>/\\>/gi;
					$TTS_text[$s] =~ s/\//\\\//gi;
					$TTS_text[$s] =~ s/\'/\\'/gi;
					#	$voice = 'Allison-8kHz';	# override the voice to Allison-8k
					print STDERR "\nGenerating: $TTS_text[$s] - $TTS_voice\n";

					open(CEPout, ">>$CEPLOGfile")
							|| die "Can't open $CEPLOGfile: $!\n";
					print CEPout "$PATHagi/cepstral_generate.pl --debug --voice=$TTS_voice --dialog=$TTS_text[$s]\n";
					close(CEPout);

					### send command to generate cepstral TTS audio file
					`$PATHagi/cepstral_generate.pl --debug --voice=$TTS_voice --dialog=$TTS_text[$s] >> $CEPLOGfile $hideCLI`;

					use Digest::MD5 qw(md5_hex);

					$enc = md5_hex("$TTS_textRAW[$s]-$TTS_voice");	# the hash
					$enc_ftl = substr($enc, 0, 2);	# first letter of hash
					$TTS_filename_path[$s] = $PATHsounds . "/tts/" . $enc_ftl . "/tts-" . $enc;
					print STDERR "\nfilename: $TTS_filename_path[$s]\n";
					}
				$sthA->finish();
			
				$s++;
				}

			$s=0;
			while ($s < $t)
				{
				if ($TTS_prompt[$s] =~ /survey_first_audio_file/) 
					{$survey_first_audio_file = $TTS_filename_path[$s];}
				if ($TTS_prompt[$s] =~ /survey_opt_in_audio_file/) 
					{$survey_opt_in_audio_file = $TTS_filename_path[$s];}
				if ($TTS_prompt[$s] =~ /survey_ni_audio_file/) 
					{$survey_ni_audio_file = $TTS_filename_path[$s];}
				if ($TTS_prompt[$s] =~ /survey_third_audio_file/) 
					{$survey_third_audio_file = $TTS_filename_path[$s];}
				if ($TTS_prompt[$s] =~ /survey_fourth_audio_file/) 
					{$survey_fourth_audio_file = $TTS_filename_path[$s];}
				$s++;
				}
			}
		}

	$xCLlist_id=0;
	$called_count=0;
	$stmtA = "SELECT list_id,security_phrase,called_count from vicidial_list where lead_id='$CIDlead_id' limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArowsLI=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='01105';   $MEL_aff_rows=$sthArowsLI;   &mysql_error_logging;
	if ($sthArowsLI > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$xCLlist_id =		$aryA[0];
		$security_phrase =	$aryA[1];
		$called_count =		$aryA[2];
		}
	$sthA->finish();

	($END_s_hires, $END_usec) = gettimeofday();
	$net_microseconds = $END_usec - $START_usec;
	if ($net_microseconds < 0) 
		{
		$net_microseconds = ($net_microseconds + 1000000);
		$END_s_hires = ($END_s_hires - 1);
		}
	$net_microseconds = sprintf("%06d", $net_microseconds);
	$net_seconds = $END_s_hires - $START_s_hires;
	$net_duration = "$net_seconds.$net_microseconds";
	($START_s_hires, $START_usec) = gettimeofday();
	$RUN_time = sprintf("%.3f", $net_duration);
	if ($AGILOG) {$agi_string = "Preprocess time: |$RUN_time (".$END_s_hires.$END_usec." - ".$ORIG_time.")|";   &agi_output;}

	$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,alt_dial,list_id,comments,called_count) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','$vdlog_status','$VDADphone_code','$VDADphone','VDAD','N','$VDADalt_dial','$xCLlist_id','$RUN_time','$called_count')";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01008';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

	if ($AGILOG) {$agi_string = "--    VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid";   &agi_output;}

	$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$SQLdate',lead_id = '$CIDlead_id',caller_code='$callerid',custom_call_id='';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01067';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--  VDAD VLE insert: |$affected_rows|\n|$stmtA|";   &agi_output;}

	$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='preroute',lead_id='$CIDlead_id';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01122';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);


	#############################################
	##### START QUEUEMETRICS LOGGING LOOKUP #####
	$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url FROM system_settings;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='01009';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	$rec_count=0;
	while ($sthArows > $rec_count)
		{
		@aryA = $sthA->fetchrow_array;
		$enable_queuemetrics_logging =	$aryA[0];
		$queuemetrics_server_ip	=		$aryA[1];
		$queuemetrics_dbname =			$aryA[2];
		$queuemetrics_login=			$aryA[3];
		$queuemetrics_pass =			$aryA[4];
		$queuemetrics_log_id =			$aryA[5];
		$queuemetrics_eq_prepend =		$aryA[6];
		$queuemetrics_pe_phone_append = $aryA[7];
		$queuemetrics_socket =			$aryA[8];
		$queuemetrics_socket_url =		$aryA[9];
		$rec_count++;
		}
	$sthA->finish();
	##### END QUEUEMETRICS LOGGING LOOKUP #####
	###########################################
	if ($enable_queuemetrics_logging > 0)
		{
		$stmtA = "SELECT phone_number FROM vicidial_auto_calls where lead_id='$CIDlead_id';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01010';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		$rec_count=0;
		while ($sthArows > $rec_count)
			{
			@aryA = $sthA->fetchrow_array;
			$phone_number =		$aryA[0];
			$data2 =			$phone_number;
			$rec_count++;
			}
		$sthA->finish();

		if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) )
			{
			$stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01011';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			$rec_count=0;
			while ($sthArows > $rec_count)
				{
				 $DASH='-';
				 @aryA = $sthA->fetchrow_array;
				 $QMprepend =	$aryA[0];
				 $rec_count++;
				 $data2 = "$QMprepend$DASH$phone_number";
				}
			$sthA->finish();
			}

		$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
		 or die "Couldn't connect to database: " . DBI->errstr;

		if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

		$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLOUTBOUND',data2='$data2',serverid='$queuemetrics_log_id';";
		$Baffected_rows = $dbhB->do($stmtB);
			$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01012';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
		$dbhB->disconnect();

		if ($vdad_debug_logging > 0) 
			{
			&duration_calc;
			$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='prerouteQM',lead_id='$CIDlead_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01123';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
			}
		}
	}


################################################################################
##### PLAY REMINDER MESSAGE #####
if ($call_handle_method =~ /REMIND/)
	{
	$AGI->stream_file('sip-silence');

	############# BEGIN CPD AMD SECTION ############################
	if ($cpd_amd_action =~ /DISPO|MESSAGE|CALLMENU|INGROUP/)
		{
		$stmtA = "SELECT count(*) FROM vicidial_cpd_log where callerid='$callerid' and result NOT IN('Voice','Unknown','???','') and status='NEW';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01054';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cpd_amd = $aryA[0];
			}
		$sthA->finish();

		if ($cpd_amd > 0)
			{
			&cpd_end_call;
			}
		}
	############# END CPD AMD SECTION ############################

	############# BEGIN CPD Unknown SECTION ############################
	if ($cpd_unknown_action =~ /DISPO|MESSAGE|CALLMENU|INGROUP/)
		{
		$stmtA = "SELECT count(*) FROM vicidial_cpd_log where callerid='$callerid' and result IN('Unknown','???') and status='NEW';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01109';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cpd_unknown = $aryA[0];
			}
		$sthA->finish();

		if ($cpd_unknown > 0)
			{
			&cpd_end_call;
			}
		}
	############# END CPD Unknown SECTION ############################

	$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate',stage='REMIND-0' where callerid='$callerid' order by call_time desc limit 1;";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01013';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|REMIND|";   &agi_output;}

	if ( $survey_first_audio_file ne "") 
		{
		if ($survey_first_audio_file =~ /\|/)
			{
			@survey_first_audio_file_array = split(/\|/,$survey_first_audio_file);
			$w=0;
			foreach(@survey_first_audio_file_array)
				{
				if (length($survey_first_audio_file_array[$w])>0)
					{
					$AGI->stream_file("$survey_first_audio_file_array[$w]");
					}
				$w++;
				}
			}
		else
			{$AGI->stream_file("$survey_first_audio_file");}
		}
	}





################################################################################
##### START DO THE SURVEY #####
if ($call_handle_method =~ /SURVEY/)
	{
	$AGI->stream_file('sip-silence');

	############# BEGIN CPD AMD SECTION ############################
	if ($cpd_amd_action =~ /DISPO|MESSAGE|CALLMENU|INGROUP/)
		{
		$stmtA = "SELECT count(*) FROM vicidial_cpd_log where callerid='$callerid' and result NOT IN('Voice','Unknown','???','') and status='NEW';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01110';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cpd_amd		= $aryA[0];
			}
		$sthA->finish();

		if ($cpd_amd > 0)
			{
			&cpd_end_call;
			}
		}
	############# END CPD AMD SECTION ############################

	############# BEGIN CPD Unknown SECTION ############################
	if ($cpd_unknown_action =~ /DISPO|MESSAGE|CALLMENU|INGROUP/)
		{
		$stmtA = "SELECT count(*) FROM vicidial_cpd_log where callerid='$callerid' and result IN('Unknown','???') and status='NEW';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01111';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cpd_unknown		= $aryA[0];
			}
		$sthA->finish();

		if ($cpd_unknown > 0)
			{
			&cpd_end_call;
			}
		}
	############# END CPD Unknown SECTION ############################

	$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate',stage='SURVEY-0' where callerid='$callerid' order by call_time desc limit 1;";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01014';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|SURVEY|";   &agi_output;}

	### check to see if the SURVEY settings should be pulled from the campaign settings in the database
	if ($call_handle_method =~ /SURVEYCAMP/)
		{
		$stmtA = "SELECT survey_dtmf_digits,survey_ni_digit,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,survey_third_digit,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_status,survey_fourth_exten,survey_menu_id,survey_wait_sec FROM vicidial_campaigns where campaign_id='$VDADcampaign';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01015';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$survey_dtmf_digits =			$aryA[0];
			$survey_ni_digit =				$aryA[1];
			$survey_method =				$aryA[2];
			$survey_no_response_action =	$aryA[3];
			$survey_ni_status =				$aryA[4];
			$survey_response_digit_map =	$aryA[5];
			$survey_xfer_exten =			$aryA[6];
			$survey_camp_record_dir =		$aryA[7];
			$survey_third_digit =			$aryA[8];
			$survey_third_status =			$aryA[9];
			$survey_third_exten =			$aryA[10];
			$survey_fourth_digit =			$aryA[11];
			$survey_fourth_status =			$aryA[12];
			$survey_fourth_exten =			$aryA[13];
			$survey_menu_id =				$aryA[14];
			$survey_wait_sec =				$aryA[15];

			@digit_map = split(/\|/,$survey_response_digit_map);

			$rec_count++;
			}
		$sthA->finish();
		}

	# play the message and let them press a number
	$digits_to_collect = '1';
	$opt_code = enter_pin_number($survey_first_audio_file,$survey_dtmf_digits,$survey_method,$survey_wait_sec);
	if (length($opt_code) < 1) {$opt_code = 'X';}
	$opt_description = $opt_code;

	$w=0;
	foreach (@digit_map)
		{
		if ($digit_map[$w] =~ /^$opt_code/) {$opt_description = $digit_map[$w]}
		$w++;
		}

	# record what they entered
	$sec_phrase_SQL='';
	if (length($security_phrase)<1) 
		{$sec_phrase_SQL = "security_phrase='$opt_description',";}
	$stmtA = "UPDATE vicidial_list set $sec_phrase_SQL status='PM' where lead_id = '$CIDlead_id';";
	if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01016';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) 
		{
		$agi_string = "--    VDAD vicidial_list OPT_CODE update: |$affected_rows|$CIDlead_id|$opt_code|";
		&agi_output;
		}

	# they opted out
	if ($opt_code =~ /$survey_ni_digit/)
		{
		if ( $survey_ni_audio_file ne "") 
			{
			if ($survey_ni_audio_file =~ /\|/)
				{
				@survey_ni_audio_file_array = split(/\|/,$survey_ni_audio_file);
				$w=0;
				foreach(@survey_ni_audio_file_array)
					{
					if (length($survey_ni_audio_file_array[$w])>0)
						{
						$AGI->stream_file("$survey_ni_audio_file_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$survey_ni_audio_file");}
			}

		$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01017';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";
			&agi_output;
    		}

		$Euniqueid=$uniqueid;
                $Euniqueid =~ s/\.\d+//gi;
		$now_date_epoch = time();
		$drop_seconds = $now_date_epoch - $start_time_epoch;
        	$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$survey_ni_status', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01018';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_log update: $survey_ni_status|$affected_rows|$uniqueid|$drop_seconds|";
			&agi_output;
			}

		$stmtA = "UPDATE vicidial_list set status='$survey_ni_status' where lead_id = '$CIDlead_id';";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01019';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_list update: $survey_ni_status|$affected_rows|$CIDlead_id";
			&agi_output;
			}

		if (($use_internal_dnc =~ /Y|AREACODE/) && ($survey_ni_status eq "DNC"))
			{
			$stmtA = "INSERT INTO vicidial_dnc set phone_number='$VDADphone';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01020';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_dnc insert: $affected_rows|$VDADphone";
				&agi_output;
				}
			$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$VDADphone', campaign_id='-SYSINT-', action='add', action_date=NOW(), user='OUTAGI';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01112';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|";   &agi_output;}
			}
		if (($use_campaign_dnc =~ /Y|AREACODE/) && ($survey_ni_status eq "DNC"))
			{
			$stmtA = "SELECT use_other_campaign_dnc FROM vicidial_campaigns where campaign_id='$VDADcampaign';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01106';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$use_other_campaign_dnc		= $aryA[0];
				}
			$sthA->finish();
			$temp_campaign_id = $VDADcampaign;
			if (length($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;}

			$stmtA = "INSERT INTO vicidial_campaign_dnc set phone_number='$VDADphone', campaign_id='$temp_campaign_id';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01021';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_campaign_dnc insert: $affected_rows|$VDADphone|$VDADcampaign|$temp_campaign_id";
				&agi_output;
				}
			$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$VDADphone', campaign_id='$temp_campaign_id', action='add', action_date=NOW(), user='OUTAGI';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01113';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|";   &agi_output;}
			}

		if ($vdad_debug_logging > 0) 
			{
			&duration_calc;
			$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-NI',lead_id='$CIDlead_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01124';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
			}
		$AGI->hangup();

		exit;
		}

	### third digit option
	if ($opt_code =~ /$survey_third_digit/)
		{
		if ( $survey_third_audio_file ne "") 
			{
			if ($survey_third_audio_file =~ /\|/)
				{
				@survey_third_audio_file_array = split(/\|/,$survey_third_audio_file);
				$w=0;
				foreach(@survey_third_audio_file_array)
					{
					if (length($survey_third_audio_file_array[$w])>0)
						{
						$AGI->stream_file("$survey_third_audio_file_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$survey_third_audio_file");}
			}

		$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01017';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";
			&agi_output;
    		}

		$Euniqueid=$uniqueid;
                $Euniqueid =~ s/\.\d+//gi;
		$now_date_epoch = time();
		$drop_seconds = $now_date_epoch - $start_time_epoch;
        	$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$survey_third_status', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01018';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_log update: $survey_third_status|$affected_rows|$uniqueid|$drop_seconds|";
			&agi_output;
			}

		$stmtA = "UPDATE vicidial_list set status='$survey_third_status' where lead_id = '$CIDlead_id';";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01019';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_list update: $survey_third_status|$affected_rows|$CIDlead_id";
			&agi_output;
			}

		if (($use_internal_dnc =~ /Y|AREACODE/) && ($survey_third_status eq "DNC"))
			{
			$stmtA = "INSERT INTO vicidial_dnc set phone_number='$VDADphone';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01020';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_dnc insert: $affected_rows|$VDADphone";
				&agi_output;
				}
			$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$VDADphone', campaign_id='-SYSINT-', action='add', action_date=NOW(), user='OUTAGI';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01114';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|";   &agi_output;}
			}
		if (($use_campaign_dnc =~ /Y|AREACODE/) && ($survey_third_status eq "DNC"))
			{
			$stmtA = "SELECT use_other_campaign_dnc FROM vicidial_campaigns where campaign_id='$VDADcampaign';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01107';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$use_other_campaign_dnc		= $aryA[0];
				}
			$sthA->finish();
			$temp_campaign_id = $VDADcampaign;
			if (length($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;}

			$stmtA = "INSERT INTO vicidial_campaign_dnc set phone_number='$VDADphone', campaign_id='$temp_campaign_id';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01021';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_campaign_dnc insert: $affected_rows|$VDADphone|$VDADcampaign|$temp_campaign_id";
				&agi_output;
				}
			$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$VDADphone', campaign_id='$temp_campaign_id', action='add', action_date=NOW(), user='OUTAGI';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01119';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|";   &agi_output;}
			}

		if ($vdad_debug_logging > 0) 
			{
			&duration_calc;
			$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-3rd',lead_id='$CIDlead_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01125';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
			}

		if (length($survey_third_exten) > 0)
			{
			if ($AGILOG) {$agi_string = "exiting the VDAD SURVEY app, transferring call to $survey_third_exten";   &agi_output;}
			print "SET CONTEXT $ext_context\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET EXTENSION $survey_third_exten\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET PRIORITY 1\n";
				$result = <STDIN>;
				checkresult($result);
			}
		else
			{$AGI->hangup();}

		exit;
		}


	### fourth digit option
	if ($opt_code =~ /$survey_fourth_digit/)
		{
		if ( $survey_fourth_audio_file ne "") 
			{
			if ($survey_fourth_audio_file =~ /\|/)
				{
				@survey_fourth_audio_file_array = split(/\|/,$survey_fourth_audio_file);
				$w=0;
				foreach(@survey_fourth_audio_file_array)
					{
					if (length($survey_fourth_audio_file_array[$w])>0)
						{
						$AGI->stream_file("$survey_fourth_audio_file_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$survey_fourth_audio_file");}
			}

		$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01017';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";
			&agi_output;
    		}

		$Euniqueid=$uniqueid;
                $Euniqueid =~ s/\.\d+//gi;
		$now_date_epoch = time();
		$drop_seconds = $now_date_epoch - $start_time_epoch;
        	$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$survey_fourth_status', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01018';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_log update: $survey_fourth_status|$affected_rows|$uniqueid|$drop_seconds|";
			&agi_output;
			}

		$stmtA = "UPDATE vicidial_list set status='$survey_fourth_status' where lead_id = '$CIDlead_id';";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01019';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_list update: $survey_fourth_status|$affected_rows|$CIDlead_id";
			&agi_output;
			}

		if (($use_internal_dnc =~ /Y|AREACODE/) && ($survey_fourth_status eq "DNC"))
			{
			$stmtA = "INSERT INTO vicidial_dnc set phone_number='$VDADphone';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01020';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_dnc insert: $affected_rows|$VDADphone";
				&agi_output;
				}
			$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$VDADphone', campaign_id='-SYSINT-', action='add', action_date=NOW(), user='OUTAGI';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01115';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|";   &agi_output;}
			}
		if (($use_campaign_dnc =~ /Y|AREACODE/) && ($survey_fourth_status eq "DNC"))
			{
			$stmtA = "SELECT use_other_campaign_dnc FROM vicidial_campaigns where campaign_id='$VDADcampaign';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01108';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$use_other_campaign_dnc		= $aryA[0];
				}
			$sthA->finish();
			$temp_campaign_id = $VDADcampaign;
			if (length($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;}

			$stmtA = "INSERT INTO vicidial_campaign_dnc set phone_number='$VDADphone', campaign_id='$temp_campaign_id';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01021';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_campaign_dnc insert: $affected_rows|$VDADphone|$VDADcampaign|$temp_campaign_id";
				&agi_output;
				}
			$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$VDADphone', campaign_id='$temp_campaign_id', action='add', action_date=NOW(), user='OUTAGI';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01116';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|";   &agi_output;}
			}

		if ($vdad_debug_logging > 0) 
			{
			&duration_calc;
			$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-4th',lead_id='$CIDlead_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01126';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
			}
		if (length($survey_fourth_exten) > 0)
			{
			if ($AGILOG) {$agi_string = "exiting the VDAD SURVEY app, transferring call to $survey_fourth_exten";   &agi_output;}
			print "SET CONTEXT $ext_context\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET EXTENSION $survey_fourth_exten\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET PRIORITY 1\n";
				$result = <STDIN>;
				checkresult($result);

			}
		else
			{$AGI->hangup();}

		exit;
		}

	# they opted in
	if ( ($opt_code =~ /\d/) || ($survey_no_response_action =~ /OPTOUT/) )
		{
		$now_date_epoch = time();
		$FDtarget = ($now_date_epoch + 60);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

		$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01022';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|";   &agi_output;}

		if ( $survey_opt_in_audio_file ne "") 
			{
			if ($survey_opt_in_audio_file =~ /\|/)
				{
				@survey_opt_in_audio_file_array = split(/\|/,$survey_opt_in_audio_file);
				$w=0;
				foreach(@survey_opt_in_audio_file_array)
					{
					if (length($survey_opt_in_audio_file_array[$w])>0)
						{
						$AGI->stream_file("$survey_opt_in_audio_file_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$survey_opt_in_audio_file");}
			}

		if ($survey_method =~ /VOICEMAIL|EXTENSION|HANGUP|CALLMENU|VMAIL_NO_INST/)
			{
			$DROPexten='';
			if ($survey_method =~ /VOICEMAIL|VMAIL_NO_INST/)
				{
				$newcallerid = "\"$callerid <$VDADphone>\"";
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
				$survey_status='SVYVM';
				if ($survey_method =~ /VMAIL_NO_INST/) 
					{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
				if (length($VDADvoicemail_ext)>0)
					{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
				}
			if ($survey_method =~ /EXTENSION/)
				{
				$survey_status='SVYEXT';
				if (length($survey_xfer_exten)>0)
					{
					$DROPexten = "$survey_xfer_exten";

					if ($three_way_call_cid !~ /CUSTOMER/)
						{
						$newcallerid = "\"$campaign_cid <$campaign_cid>\"";
						$AGI->set_callerid($newcallerid);

						print STDERR "Setting CID \"$newcallerid\"\n";
						checkresult($result);
						if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
						}
					}
				}
			if ($survey_method =~ /CALLMENU/)
				{
				$newcallerid = "\"$callerid <$VDADphone>\"";
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
				$survey_status='SVYCLM';
				if (length($survey_menu_id)>0)
					{
					$DROPexten = 's';
					$ext_context = $survey_menu_id;
					}
				}
			if ($survey_method =~ /HANGUP/)
				{
				$survey_status='SVYHU';
				}
			
			$Euniqueid=$uniqueid;
					$Euniqueid =~ s/\.\d+//gi;
			$now_date_epoch = time();
			$drop_seconds = $now_date_epoch - $start_time_epoch;
				$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$survey_status', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01023';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_log update: $survey_status|$affected_rows|$uniqueid|$drop_seconds|";
				&agi_output;
				}

			$stmtA = "UPDATE vicidial_list set status='$survey_status' where lead_id = '$CIDlead_id';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01024';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_list update: $survey_status|$affected_rows|$CIDlead_id";
				&agi_output;
				}

			if ($enable_queuemetrics_logging > 0)
				{
				$qm_call_time = ($now_date_epoch - $start_time_epoch);
				$qm_complete_time = ($now_date_epoch + 1);
				$qm_complete_sec = ($qm_call_time + 1);

				$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
				 or die "Couldn't connect to database: " . DBI->errstr;

				if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/VDAD',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01098';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$qm_complete_time',call_id='$callerid',queue='$VDADcampaign',agent='Agent/VDAD',verb='COMPLETEAGENT',data1='0',data2='$qm_complete_sec',data3='1',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01099';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			#	$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
			#	$Baffected_rows = $dbhB->do($stmtB);
			#		$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01079';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$qm_complete_time',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$survey_status',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01080';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

				$dbhB->disconnect();

				if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
					{
					if ($queuemetrics_socket_url =~ /--A--/)
						{
						########## FIND vicidial_list lead data ##########
						$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CIDlead_id' LIMIT 1;";
							if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01109';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_lead_code =		$aryA[0];
							$list_id =				$aryA[1];
							$phone_code =			$aryA[2];
							$phone_number =			$aryA[3];
							$title =				$aryA[4];
							$first_name =			$aryA[5];
							$middle_initial =		$aryA[6];
							$last_name =			$aryA[7];
							$postal_code =			$aryA[8];
							}
						$sthA->finish();

						$queuemetrics_socket_url =~ s/^VAR//gi;
						$queuemetrics_socket_url =~ s/--A--lead_id--B--/$CIDlead_id/gi;
						$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
						$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
						$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
						$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
						$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
						$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
						$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
						$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
						$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
						$queuemetrics_socket_url =~ s/ /+/gi;
						$queuemetrics_socket_url =~ s/&/\\&/gi;
						}
					#### run for CONNECT
					$socket_send_data_begin='?';
					$socket_send_data = "time_id=$now_date_epoch&call_id=$callerid&queue=$VDADcampaign&agent=Agent/VDAD&verb=CONNECT&data1=0&data2=&data3=&data4=";
					if ($queuemetrics_socket_url =~ /\?/)
						{$socket_send_data_begin='&';}
					### send queue_log data to the queuemetrics_socket_url ###
					$compat_url = "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data";
					$compat_url =~ s/ /+/gi;
					$compat_url =~ s/&/\\&/gi;

					$launch = $PATHhome . "/AST_send_URL.pl";
					$launch .= " --SYSLOG" if ($SYSLOG);
					$launch .= " --lead_id=" . $CIDlead_id;
					$launch .= " --phone_number=" . $VDADphone;
					$launch .= " --user=VDAD";
					$launch .= " --call_type=OUT";
					$launch .= " --campaign=" . $VDADcampaign;
					$launch .= " --uniqueid=" . $uniqueid;
					$launch .= " --call_id=" . $callerid;
					$launch .= " --list_id=" . $list_id;
					$launch .= " --alt_dial=MAIN";
					$launch .= " --function=QM_SOCKET_SEND";
					$launch .= " --compat_url=" . $compat_url;

					system($launch . ' &');

					if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}

					### run for COMPLETEAGENT
					$socket_send_data_begin='?';
					$socket_send_data = "time_id=$qm_complete_time&call_id=$callerid&queue=$VDADcampaign&agent=Agent/VDAD&verb=COMPLETEAGENT&data1=0&data2=$qm_complete_sec&data3=1&data4=";
					if ($queuemetrics_socket_url =~ /\?/)
						{$socket_send_data_begin='&';}
					### send queue_log data to the queuemetrics_socket_url ###
					$compat_url = "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data";
					$compat_url =~ s/ /+/gi;
					$compat_url =~ s/&/\\&/gi;

					$launch = $PATHhome . "/AST_send_URL.pl";
					$launch .= " --SYSLOG" if ($SYSLOG);
					$launch .= " --lead_id=" . $CIDlead_id;
					$launch .= " --phone_number=" . $VDADphone;
					$launch .= " --user=VDAD";
					$launch .= " --call_type=OUT";
					$launch .= " --campaign=" . $VDADcampaign;
					$launch .= " --uniqueid=" . $uniqueid;
					$launch .= " --call_id=" . $callerid;
					$launch .= " --list_id=" . $list_id;
					$launch .= " --alt_dial=MAIN";
					$launch .= " --function=QM_SOCKET_SEND";
					$launch .= " --compat_url=" . $compat_url;

					system($launch . ' &');

					if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
					}
				}

			if (length($DROPexten) > 0)
				{
				$stmtA = "UPDATE vicidial_auto_calls set status='XFER',stage='XFER-0' where callerid='$callerid' order by call_time desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01025';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDAC XFER status: |$affected_rows|$FDtsSQLdate|$callerid|";   &agi_output;}

				if ($vdad_debug_logging > 0) 
					{
					&duration_calc;
					$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-exten',lead_id='$CIDlead_id';";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01127';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
					}

				if ($AGILOG) {$agi_string = "exiting the VDAD SURVEY app, transferring call to $DROPexten $ext_context";   &agi_output;}
				print "SET CONTEXT $ext_context\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET EXTENSION $DROPexten\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET PRIORITY 1\n";
					$result = <STDIN>;
					checkresult($result);

				exit;
				}

			if ($survey_method =~ /HANGUP/)
				{
				$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01026';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) 
					{
					$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";
					&agi_output;
					}

				if ($vdad_debug_logging > 0) 
					{
					&duration_calc;
					$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-Hangup',lead_id='$CIDlead_id';";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01128';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
					}
				$AGI->hangup();

				exit;
				}
			}

		if ($survey_method =~ /CAMPREC/)
			{
			if ($survey_method =~ /60/)
				{$timeout=60000;}
			if ($survey_method =~ /WAV/)
				{$format='WAV';}
			if ($survey_method =~ /GSM/)
				{$format='GSM';}

			$survey_status='SVYREC';

			$Euniqueid=$uniqueid;
					$Euniqueid =~ s/\.\d+//gi;
			$now_date_epoch = time();
			$drop_seconds = $now_date_epoch - $start_time_epoch;
				$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$survey_status', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01027';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_log update: $survey_status|$affected_rows|$uniqueid|$drop_seconds|";
				&agi_output;
				}

			$stmtA = "UPDATE vicidial_list set status='$survey_status' where lead_id = '$CIDlead_id';";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01028';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_list update: $survey_status|$affected_rows|$CIDlead_id";
				&agi_output;
				}

			if ( -e ('$survey_camp_record_dir/$VDADcampaign')) 
				{$do_nothing=1;}
			else
				{`mkdir -p --mode=0666 $survey_camp_record_dir/$VDADcampaign`;}

			$AGI->stream_file('beep');

			$interrupt_digit = $AGI->record_file("$survey_camp_record_dir/$VDADcampaign/$VDADphone$filedate", "$format", '123456789*#', "$timeout", '0', 1, '10');
			if ($AGILOG) 
				{
				$agi_string = "RECORDING FINISHED: $interrupt_digit|$survey_camp_record_dir/$VDADcampaign/$VDADphone$filedate|";
				&agi_output;
				}

			$now_date_epoch = time();
			$drop_seconds = $now_date_epoch - $start_time_epoch;
				$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$survey_status', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
			if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01029';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vicidial_log update: $survey_status|$affected_rows|$uniqueid|$drop_seconds|";
				&agi_output;
				}

			$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01030';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";
				&agi_output;
				}

			if ($vdad_debug_logging > 0) 
				{
				&duration_calc;
				$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-REC',lead_id='$CIDlead_id';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01129';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
				}

			$AGI->hangup();

			exit;
			}
		}
	else
		{
		$Euniqueid=$uniqueid;
				$Euniqueid =~ s/\.\d+//gi;
		$now_date_epoch = time();
		$drop_seconds = $now_date_epoch - $start_time_epoch;
			$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='PM', end_epoch='$now_date_epoch', length_in_sec='$drop_seconds', term_reason='CALLER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
		if ($AGILOG) { $agi_string = "|$stmtA|"; &agi_output; }
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01031';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) 
			{
			$agi_string = "--    VDAD vicidial_log update: PM|$affected_rows|$uniqueid|$drop_seconds|";
			&agi_output;
			}

		if ($survey_no_response_action !~ /DROP/)
			{
			$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01032';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) 
				{
				$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";
				&agi_output;
				}

			if ($vdad_debug_logging > 0) 
				{
				&duration_calc;
				$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-SURVEY-DROP',lead_id='$CIDlead_id';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01130';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
				}
			$AGI->hangup();

			exit;
			}
		else
			{
			$survey_drop++;
			$drop_timer = (($drop_timer + $DROP_TIME) + 1);
			$agi_string = "--    VDAD survey no-response go to campaign DROP   |$drop_timer|$DROP_TIME|";
			&agi_output;
			}
		}
	}
################################################################################
##### END DO THE SURVEY #####




if ($survey_drop < 1)
	{$drop_timer=0;}
$drop_seconds=0;
$hold_message_counter=25;
$hold_tone_counter=0;

while ($drop_timer <= $DROP_TIME)
	{
	$channel_status = $AGI->channel_status("$channel");
	if ($channel_status < 1)
		{
		if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN";   &agi_output;}
		### sleep for 99 hundredths of a second
		usleep(1*990*1000);

		$channel_status_DC = $AGI->channel_status("$channel");

		if ($channel_status_DC < 1)
			{
			if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer";   &agi_output;}
			if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;}
			$drop_timer = ($drop_timer + $DROP_TIME);
			}
		}

	############# BEGIN CPD AMD SECTION ############################
	if ($cpd_amd_action =~ /DISPO|MESSAGE|CALLMENU|INGROUP/)
		{
		$stmtA = "SELECT count(*) FROM vicidial_cpd_log where callerid='$callerid' and result NOT IN('Voice','Unknown','???','') and status='NEW';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01117';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cpd_amd		= $aryA[0];
			}
		$sthA->finish();

		if ($cpd_amd > 0)
			{
			&cpd_end_call;
			}
		}
	############# END CPD AMD SECTION ############################

	############# BEGIN CPD Unknown SECTION ############################
	if ($cpd_unknown_action =~ /DISPO|MESSAGE|CALLMENU|INGROUP/)
		{
		$stmtA = "SELECT count(*) FROM vicidial_cpd_log where callerid='$callerid' and result IN('Unknown','???') and status='NEW';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01118';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cpd_unknown		= $aryA[0];
			}
		$sthA->finish();

		if ($cpd_unknown > 0)
			{
			&cpd_end_call;
			}
		}
	############# END CPD Unknown SECTION ############################




	############################################################################
	### BEGIN  attempt to send call to agent
	############################################################################
	$rec_countCUSTDATA=0;
	$rec_countWAIT=0;
	$cbc=0;
	$aco_sub=0;
	$agent_call_order='order by last_call_finish';
	if ($CAMP_callorder =~ /longest_wait_time/i)	{$agent_call_order = 'order by last_state_change';}
	if ($CAMP_callorder =~ /overall_user_level/i)	{$agent_call_order = 'order by user_level desc,last_call_finish';}
	if ($CAMP_callorder =~ /oldest_call_start/i)	{$agent_call_order = 'order by last_call_time';}
	if ($CAMP_callorder =~ /oldest_call_finish/i)	{$agent_call_order = 'order by last_call_finish';}
	if ($CAMP_callorder =~ /random/i)				{$agent_call_order = 'order by random_id';}
	if ($CAMP_callorder =~ /campaign_rank/i)		{$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
	if ($CAMP_callorder =~ /fewest_calls/i)			{$aco_sub=1;	$agent_call_order = 'order by calls_today';}
	if ($CAMP_callorder =~ /campaign_grade_random/i) {$aco_sub=1;	$agent_call_order = 'order by random_id';}


	##### Attempt to send call to an agent on this server only #####
	if ($agent_search_method =~ /^SO|^LO/)
		{
		if ($agent_search_method =~ /^SO/)
			{$agent_search_method = 'LO';}

		if ($DBconcurrent_transfers =~ /AUTO/)
			{
			$active_agents=1;
			$stmtA = "SELECT count(*) FROM vicidial_live_agents where campaign_id = '$VDADcampaign' and server_ip='$VARserver_ip' and last_update_time > '$BDtsSQLdate';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01041';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			$rec_count=0;
			while ($sthArows > $rec_count)
				{
				@aryA = $sthA->fetchrow_array;
				$active_agents		= $aryA[0];
				$rec_count++;
				}
			
			$concurrent_transfers = ($active_agents / 10);
			$concurrent_transfers = sprintf("%.0f", $concurrent_transfers);	
			$concurrent_transfers++;
			if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $concurrent_transfers ($active_agents)|";   &agi_output;}
			}
		else {$concurrent_transfers = $DBconcurrent_transfers;}
		$sthA->finish();

		$cbc=0;
		$rec_countWAITOUT=0;
		$rec_countWAITIN=0;
		$rec_countWAITINallowed=0;
		$agentdirect_count=0;
		$READY_agent_closer_camps='';
		$READY_users='';
		$READY_users_count=0;
		$AGENTDIRECT_user_ids='';
		### find number of outbound calls waiting in line in front of this call
		$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and lead_id != '$CIDlead_id' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\";";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01040';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$rec_countWAITOUT	= $aryA[0];
			}
		$sthA->finish();

		if (length($closer_campaigns) > 3)
			{
			### find number of inbound calls waiting in line in front of this call
			$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and ( (queue_priority > '$VDADqueue_priority') and (call_type='IN') and (campaign_id IN($closer_campaigns)) );";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01070';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$rec_countWAITIN	=			$aryA[0];
				$rec_countWAITINallowed	=	$aryA[0];
				}
			$sthA->finish();
			}

		### if there are inbound calls waiting, see if any READY agents are able to take them
		if ($rec_countWAITIN > 0)
			{
			### get a list of the in-groups that the READY agents are able to take calls from
			$stmtA = "SELECT closer_campaigns,user FROM vicidial_live_agents where status = 'READY' and ring_callerid='' and server_ip='$VARserver_ip' and lead_id<1 and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01071';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			$READY_users_count=0;
			while ($sthArows > $READY_users_count)
				{
				@aryA = $sthA->fetchrow_array;
				$READY_users .= "'$aryA[1]',";
				@VLagent_camps = split(/ /,$aryA[0]);
				$ki=0;
				foreach(@VLagent_camps)
					{
					if ( ($VLagent_camps[$ki] !~ /AGENTDIRECT/) && (length($VLagent_camps[$ki]) > 1) && ($READY_agent_closer_camps !~ /'$VLagent_camps[$ki]'/) )
						{$READY_agent_closer_camps .= "'$VLagent_camps[$ki]',";}
					$ki++;
					}
				$READY_users_count++;
				}
			$sthA->finish();
			$READY_agent_closer_camps =~ s/.$//gi;
			$READY_users =~ s/.$//gi;
			if (length($READY_agent_closer_camps) < 2) {$READY_agent_closer_camps="''";}

			if (length($READY_users)>2)
				{
				if ($closer_campaigns =~ /AGENTDIRECT/)
					{
					### get a list of the users that have AGENTDIRECT calls waiting for them
					$stmtA = "SELECT agent_only FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id LIKE \"%AGENTDIRECT%\" and last_update_time > '$BDtsSQLdate' and agent_only IN($READY_users) and agent_only != '';";
						if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='01072';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					$agentdirect_count=0;
					while ($sthArows > $agentdirect_count)
						{
						@aryA = $sthA->fetchrow_array;
						$AGENTDIRECT_user_ids .= "'$aryA[0]',";
						$agentdirect_count++;
						}
					$sthA->finish();
					$AGENTDIRECT_user_ids =~ s/.$//gi;
					if (length($AGENTDIRECT_user_ids)>2)
						{$AGENTDIRECT_user_ids = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only IN($AGENTDIRECT_user_ids)) )";}
					else
						{$AGENTDIRECT_user_ids='';}
					}

				### find number of inbound calls from in-groups that READY agents are able to take calls from are waiting in line in front of this call
				$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and ( ( (queue_priority > '$VDADqueue_priority') and (call_type='IN') and (campaign_id IN($READY_agent_closer_camps)) ) $AGENTDIRECT_user_ids );";
					if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='01073';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$rec_countWAITIN	= $aryA[0];
					}
				$sthA->finish();
				}
			}

	#	if ($AGILOG) {$agi_string = "COUNT DEBUG: |$concurrent_transfers|$rec_countWAITOUT|$rec_countWAITIN|$rec_countWAITINallowed|$agentdirect_count|$READY_users_count|$closer_campaigns|$READY_agent_closer_camps|$READY_users|$AGENTDIRECT_user_ids|";   &agi_output;}

		$rec_countWAIT = ($rec_countWAITOUT + $rec_countWAITIN);
		if ($rec_countWAIT < $concurrent_transfers)
			{
			### BEGIN grade random next-agent-call routing ###
			if ($CAMP_callorder =~ /grade/)
				{
				$stmtA = "LOCK TABLES vicidial_live_agents WRITE;";
				my $LOCKaffected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01085';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;

				@GRADEuser=@MT;
				@GRADEgrade=@MT;
				@userGRADEarray=@MT;
				$stmtA = "SELECT user,campaign_grade from vicidial_live_agents WHERE status='READY' and lead_id<1 and ring_callerid='' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' limit 1000;";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='01086';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				$gg=0;
				$ga=0;
				while ($gg < $sthArows)
					{
					@aryA = $sthA->fetchrow_array;
					$GRADEuser[$gg] =	$aryA[0];
					$GRADEgrade[$gg] =	$aryA[1];
					if ($GRADEgrade[$gg] < 1)
						{$GRADEgrade[$gg] =	1;}
					$gi=0;
					while ($gi < $GRADEgrade[$gg]) 
						{
						$userGRADEarray[$ga] =	$GRADEuser[$gg];
					#	print STDERR "     GRADE ENTRY: $userGRADEarray[$ga]|$ga|$gi|$GRADEgrade[$gg]\n";
						$gi++;
						$ga++;
						}
					$gg++;
					}
				$sthA->finish();

				$sthArows=0;
				$affected_rows=0;
				if ($ga > 0)
					{
					$GRADErandom = int( rand($ga));
					$userGRADEchosen = $userGRADEarray[$GRADErandom];

					if ($AGILOG) {$agi_string = "GRADE RANDOM: $userGRADEchosen|$GRADErandom|$CAMP_callorder|$gg|$ga|$callerid";   &agi_output;}

					$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status='READY' and lead_id<1 and ring_callerid='' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' and user='$userGRADEchosen' limit 1;";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01087';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					}
				if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|";   &agi_output;}

				$stmtA = "UNLOCK TABLES;";
				my $LOCKaffected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01088';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;
				}
			### END grade random next-agent-call routing ###
			else
				{
				$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and lead_id<1 and server_ip='$VARserver_ip' and ring_callerid='' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01035';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				}
			if ($AGILOG) {$agi_string = "--    VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|";   &agi_output;}
			if ($affected_rows > 0)
				{
				$r=0;
				$VDADuser='';
				while ( (length($VDADuser)<1) && ($r<3) )
					{
					$stmtA = "SELECT conf_exten,user,extension,ra_user FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
						if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='01036';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					$rec_count=0;
					while ($sthArows > $rec_count)
						{
						@aryA = $sthA->fetchrow_array;
						$VDADconf_exten	=	$aryA[0];
						$VDADuser	=		$aryA[1];
						$VDADextension	=	$aryA[2];
						$ra_user	=		$aryA[3];
						$VDADserver_ip =	$VARserver_ip;
						$rec_count++;
						}
					$sthA->finish();
					$r++;
					if ($r > 1)
						{
						if ($AGILOG) {$agi_string = "EEEEEEEEEE vla UPDATE DELAY!!! |$callerid|$r|";   &agi_output;}

						### sleep for 23 hundredths of a second
						usleep(1*230*1000);
						$drop_timer = ($drop_timer + 0.25);
						}
					if ($r > 2)
						{
						$stmtA = "SELECT conf_exten,user,extension,ra_user FROM vicidial_live_agents where callerid='$callerid' order by last_call_time limit 1;";
							if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01037';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						$rec_count=0;
						while ($sthArows > $rec_count)
							{
							@aryA = $sthA->fetchrow_array;
							$VDADconf_exten	=	$aryA[0];
							$VDADuser	=		$aryA[1];
							$VDADextension	=	$aryA[2];
							$ra_user	=		$aryA[3];
							$VDADserver_ip =	$VARserver_ip;
							$rec_count++;
							}
						$sthA->finish();

						if ($AGILOG) {$agi_string = "FFFFFFFFFF vla OR SELECT |$callerid|$VDADuser|";   &agi_output;}
						}
					}

				### BEGIN REMOTE AGENT SECTION
				if ($VDADextension =~ /^R\//)
					{
					### set the callerid to the ACQS value(calleridname)
					## use these two lines for Asterisk 1.2 tree
					$newcallerid = "\"$calleridname <$VDADphone>\"";
					$AGI->set_callerid($newcallerid);
					## use these two lines for Asterisk 1.0 tree
				#	print "SET CALLERID \"$calleridname\" <0000000000>\n";
				#	print "SET CALLERIDNAME \"$calleridname\"\n";
					### custom change to allow exten to be sent as phone*vendor_id
					if ($VDADconf_exten =~ /888888888888/)
						{
						$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01057';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_id =	$aryA[0];
							}
						$sthA->finish();
						$VDADconf_exten = "$VDADphone$S$vendor_id";
						}
					if (length($ra_user) > 0)
						{
						$extension_group='';
						$stmtA = "SELECT extension_group,extension_group_order FROM vicidial_remote_agents where user_start='$ra_user';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01058';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$extension_group =			$aryA[0];
							$extension_group_order =	$aryA[1];
							}
						$sthA->finish();
						if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) )
							{
							$extension_group_orderSQL = 'order by last_call_time';
							if ($extension_group_order =~ /RANK/)
								{$extension_group_orderSQL = 'order by rank desc, last_call_time';}
							if ($extension_group_order =~ /CALL_COUNT/)
								{$extension_group_orderSQL = 'order by call_count_today, last_call_time';}
							$stmtA = "UPDATE vicidial_extension_groups set last_callerid='$callerid',last_call_time=NOW(),call_count_today=(call_count_today + 1) where extension_group_id='$extension_group' and ( (campaign_groups='') or (campaign_groups LIKE \"%|$VDADcampaign|%\") ) $extension_group_orderSQL limit 1;";
							$VEGaffected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='01059';   $MEL_aff_rows=$VEGaffected_rows;   &mysql_error_logging;
							if ($AGILOG) {$agi_string = "--    REMOTE EXTEN GROUP : |$VEGaffected_rows|update of veg table: $callerid\n|$stmtA|";   &agi_output;}
							if ($VEGaffected_rows > 0)
								{
								$stmtA = "SELECT extension,extension_id,call_count_today FROM vicidial_extension_groups where last_callerid='$callerid' order by last_call_time desc limit 1;";
								$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
								$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
								$sthArows=$sthA->rows;
									$dbhP=$dbhA;   $mysql_count='01060';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
								if ($sthArows > 0)
									{
									@aryA = $sthA->fetchrow_array;
									$VDADconf_exten =			$aryA[0];

									if ($AGILOG) {$agi_string = "--    REMOTE EXTEN SET : |$VDADconf_exten|$aryA[1]|$aryA[2]|";   &agi_output;}
									}
								$sthA->finish();
								}
							}
						}
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);

					$stmtA = "UPDATE vicidial_live_agents set ra_extension='$VDADconf_exten' where extension='$VDADextension' and ra_user='$ra_user';";
					$RALaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01066';   $MEL_aff_rows=$RALaffected_rows;   &mysql_error_logging;

					$stmtA = "INSERT INTO vicidial_remote_agent_log set callerid='$callerid',uniqueid='$uniqueid',ra_user='$ra_user',user='$VDADuser',call_time=NOW(),extension='$VDADconf_exten',lead_id='$CIDlead_id',phone_number='$VDADphone',campaign_id='$VDADcampaign',processed='N';";
					$RALaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01064';   $MEL_aff_rows=$RALaffected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|";   &agi_output;}


					### look for the recording settings for the start user of this remote agent
					if (length($ra_user) > 0)
						{
						$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsVUrec=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01072';   $MEL_aff_rows=$sthArowsVUrec;   &mysql_error_logging;
						if ($sthArowsVUrec > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($aryA[0] !~ /DISABLED/)
								{$campaign_recording =	$aryA[0];}
							if ($aryA[1] < 1)
								{$campaign_recording =	'NONE';}
							}
						$sthA->finish();
						}

					### if recording is enabled then start recording on this call before sending to a remote agent
					if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
						{
						$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01073';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_lead_code =	$aryA[0];
							}
						$sthA->finish();

						# get date/time
						($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
						$year = ($year + 1900);
						$Tyear = ($year - 2000);
						$mon++;
						if ($mon < 10)	{$mon = "0$mon";}
						if ($mday < 10) {$mday = "0$mday";}
						if ($hour < 10) {$hour = "0$hour";}
						if ($min < 10)	{$min = "0$min";}
						if ($sec < 10)	{$sec = "0$sec";}

						$now_date_epoch = time();
						$now_date = "$year-$mon-$mday $hour:$min:$sec";
						$recdate = "$year$mon$mday-$hour$min$sec";
						$tinydate = "$Tyear$mon$mday$hour$min$sec";

						$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
						$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
						$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
						$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
						$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
						$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
						$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
						$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
						$campaign_rec_filename =~ s/CALLID/$callerid/gi;
						$campaign_rec_filename =~ s/\"|\'//gi;

						%ast_ver_str = parse_asterisk_version($asterisk_version);
						if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
							{
							$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
							}
						else
							{
							$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$campaign_rec_filename"); 
							}

						### insert record into recording_log table ###
						$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
						$RLRAaffected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='01074';   $MEL_aff_rows=$RLRAaffected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|";   &agi_output;}
						}
					}
				### END REMOTE AGENT SECTION
				else
					{
					if ($routing_initiated_recordings =~ /Y/)
						{
						### BEGIN routing-initiated agent call recording for ALLCALLS/ALLFORCE ###

						### look for the recording settings for the user
						if (length($VDADuser) > 0)
							{
							$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VDADuser';";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArowsVUrec=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='01131';   $MEL_aff_rows=$sthArowsVUrec;   &mysql_error_logging;
							if ($sthArowsVUrec > 0)
								{
								@aryA = $sthA->fetchrow_array;
								if ($aryA[0] !~ /DISABLED/)
									{$campaign_recording =	$aryA[0];}
								if ($aryA[1] < 1)
									{$campaign_recording =	'NONE';}
								}
							$sthA->finish();
							}

						### if recording is enabled then start recording on this call before sending to a remote agent
						if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
							{
							$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='01132';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$vendor_lead_code =	$aryA[0];
								}
							$sthA->finish();

							# get date/time
							($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
							$year = ($year + 1900);
							$Tyear = ($year - 2000);
							$mon++;
							if ($mon < 10)	{$mon = "0$mon";}
							if ($mday < 10) {$mday = "0$mday";}
							if ($hour < 10) {$hour = "0$hour";}
							if ($min < 10)	{$min = "0$min";}
							if ($sec < 10)	{$sec = "0$sec";}

							$now_date_epoch = time();
							$now_date = "$year-$mon-$mday $hour:$min:$sec";
							$recdate = "$year$mon$mday-$hour$min$sec";
							$tinydate = "$Tyear$mon$mday$hour$min$sec";

							$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
							$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
							$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
							$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
							$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
							$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
							$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
							$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
							$campaign_rec_filename =~ s/CALLID/$callerid/gi;
							$campaign_rec_filename =~ s/\"|\'//gi;

							$conf_silent_prefix='5';
							$channelrec = "Local/" . $conf_silent_prefix . '' . $VDADconf_exten . "@" . $ext_context;

							### insert a record into the recording_log table 
							$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channelrec','$VDADserver_ip','$campaign_rec_exten','$now_date','$now_date_epoch','$campaign_rec_filename','$CIDlead_id','$VDADuser','$uniqueid')";
							$affected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='02133';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
							$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
							$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02134';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$recording_id = $aryA[0];
								}
							$sthA->finish();

							if ($campaign_rec_filename =~ /RECID/) 
								{
								$campaign_rec_filename =~ s/RECID/$recording_id/gi;

								$stmtA = "UPDATE recording_log SET filename='$campaign_rec_filename' where recording_id='$recording_id';";
								$affected_rows = $dbhA->do($stmtA);
									$dbhP=$dbhA;   $mysql_count='02135';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
								}

							$vmgr_callerid = substr($campaign_rec_filename, 0, 17) . '...';
							$stmtA="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VDADserver_ip','','Originate','$vmgr_callerid','Channel: $channelrec','Context: $ext_context','Exten: $campaign_rec_exten','Priority: 1','Callerid: $campaign_rec_filename','','','','','');";
							$affected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='02136';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

							$stmtB = "INSERT INTO routing_initiated_recordings (recording_id,filename,launch_time,lead_id,vicidial_id,user,processed) values('$recording_id','$campaign_rec_filename','$now_date','$CIDlead_id','$uniqueid','$VDADuser','0')";
							$affected_rowsB = $dbhA->do($stmtB);
								$dbhP=$dbhA;   $mysql_count='02137';   $MEL_aff_rows=$affected_rowsB;   &mysql_error_logging;

							$stmtC = "UPDATE vicidial_live_agents SET external_recording='$recording_id' where user='$VDADuser';";
							$affected_rowsC = $dbhA->do($stmtC);
								$dbhP=$dbhA;   $mysql_count='02138';   $MEL_aff_rows=$affected_rowsC;   &mysql_error_logging;

							if ($AGILOG) {$agi_string = "--    ROUTING INITIATED RECORDING STARTED : |$affected_rows|$recording_id|$campaign_rec_filename|$stmtA|   |$affected_rowsB|$stmtB|   |$affected_rowsC|$stmtC|";   &agi_output;}
							}
						### END routing-initiated agent call recording for ALLCALLS/ALLFORCE ###
						}
					if ($extension_appended_cidname =~ /Y/)
						{
						$eac_extension='';
						$stmtA = "SELECT extension,campaign_id FROM vicidial_live_agents where user='$VDADuser' order by last_call_time limit 1;";
							if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01069';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($extension_appended_cidname =~ /USER/)
								{
								$eac_extension	=	$VDADuser;
								}
							else
								{
								$eac_extension	=	$aryA[0];
								$eac_extension =~ s/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\///gi;
								}
							if ($extension_appended_cidname =~ /WITH_CAMPAIGN/) 
								{$eac_extension .= " $aryA[1]";}
							}
						$sthA->finish();
						
						$newcallerid = "\"$callerid $eac_extension <$VDADphone>\"";
						$AGI->set_callerid($newcallerid);
						}
					else
						{
						$newcallerid = "\"$callerid <$VDADphone>\"";
						$AGI->set_callerid($newcallerid);
						}
					}

				$stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer', extension='$VDADconf_exten' where callerid='$callerid';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01038';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}

				if ($enable_queuemetrics_logging > 0)
					{
					$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
					 or die "Couldn't connect to database: " . DBI->errstr;

					if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

					$pe_append='';
					if ( ($queuemetrics_pe_phone_append > 0) && (length($queuemetrics_phone_environment)>0) )
						{
						@qm_extension = split(/\//,$VDADextension);
						$pe_append = "-$qm_extension[1]";
						}
					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01039';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$dbhB->disconnect();

					if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
						{
						if ($queuemetrics_socket_url =~ /--A--/)
							{
							########## FIND vicidial_list lead data ##########
							$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CIDlead_id' LIMIT 1;";
								if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='01110';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$vendor_lead_code =		$aryA[0];
								$list_id =				$aryA[1];
								$phone_code =			$aryA[2];
								$phone_number =			$aryA[3];
								$title =				$aryA[4];
								$first_name =			$aryA[5];
								$middle_initial =		$aryA[6];
								$last_name =			$aryA[7];
								$postal_code =			$aryA[8];
								}
							$sthA->finish();

							$queuemetrics_socket_url =~ s/^VAR//gi;
							$queuemetrics_socket_url =~ s/--A--lead_id--B--/$CIDlead_id/gi;
							$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
							$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
							$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
							$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
							$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
							$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
							$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
							$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
							$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
							$queuemetrics_socket_url =~ s/ /+/gi;
							$queuemetrics_socket_url =~ s/&/\\&/gi;
							}
						$socket_send_data_begin='?';
						$socket_send_data = "time_id=$now_date_epoch&call_id=$callerid&queue=$VDADcampaign&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$queuemetrics_phone_environment$pe_append";
						if ($queuemetrics_socket_url =~ /\?/)
							{$socket_send_data_begin='&';}
						### send queue_log data to the queuemetrics_socket_url ###
						$compat_url = "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data";
						$compat_url =~ s/ /+/gi;
						$compat_url =~ s/&/\\&/gi;

						$launch = $PATHhome . "/AST_send_URL.pl";
						$launch .= " --SYSLOG" if ($SYSLOG);
						$launch .= " --lead_id=" . $CIDlead_id;
						$launch .= " --phone_number=" . $VDADphone;
						$launch .= " --user=" . $VDADuser;
						$launch .= " --call_type=OUT";
						$launch .= " --campaign=" . $VDADcampaign;
						$launch .= " --uniqueid=" . $uniqueid;
						$launch .= " --call_id=" . $callerid;
						$launch .= " --list_id=" . $list_id;
						$launch .= " --alt_dial=MAIN";
						$launch .= " --function=QM_SOCKET_SEND";
						$launch .= " --compat_url=" . $compat_url;

						system($launch . ' &');

						if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
						}
					}

				if ($vdad_debug_logging > 0) 
					{
					&duration_calc;
					$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-AGENT-1',lead_id='$CIDlead_id';";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01139';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
					}

				$dbhA->disconnect();

				if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADconf_exten";   &agi_output;}
				print "SET CONTEXT $ext_context\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET EXTENSION $VDADconf_exten\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET PRIORITY 1\n";
					$result = <STDIN>;
					checkresult($result);

					($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
					$year = ($year + 1900);
					$mon++;
					if ($mon < 10) {$mon = "0$mon";}
					if ($mday < 10) {$mday = "0$mday";}
					if ($hour < 10) {$hour = "0$hour";}
					if ($min < 10) {$min = "0$min";}
					if ($sec < 10) {$sec = "0$sec";}

					$now_date_epoch = time();
					$now_date = "$year-$mon-$mday $hour:$min:$sec";
				if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop   $start_time|$now_date";   &agi_output;}

				exit;
				}
			else
				{
				if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!";   &agi_output;}
				}
			}
		else
			{
			if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|";   &agi_output;}
			}
		}

	if ($agent_search_method =~ /^LO|^LB/)
		{
		###################################################################################################
		##### Attempt to send call to an agent on any server #####
		if ($DBconcurrent_transfers =~ /AUTO/)
			{
			$active_agents=1;
			$stmtA = "SELECT count(*) FROM vicidial_live_agents where campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01041';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			$rec_count=0;
			while ($sthArows > $rec_count)
				{
				@aryA = $sthA->fetchrow_array;
				$active_agents		= $aryA[0];
				$rec_count++;
				}
			
			$concurrent_transfers = ($active_agents / 10);
			$concurrent_transfers = sprintf("%.0f", $concurrent_transfers);	
			$concurrent_transfers++;
			if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $concurrent_transfers ($active_agents)|";   &agi_output;}
			}
		else {$concurrent_transfers = $DBconcurrent_transfers;}
		$sthA->finish();

		$cbc=0;
		$rec_countWAITremOUT=0;
		$rec_countWAITremIN=0;
		$rec_countWAITremINallowed=0;
		$agentdirect_count=0;
		$READY_agent_closer_camps='';
		$READY_users='';
		$READY_users_count=0;
		$AGENTDIRECT_user_ids='';
		### find number of outbound calls waiting in line in front of this call
		$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$CIDlead_id' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\";";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01040';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$rec_countWAITremOUT	= $aryA[0];
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "$rec_countWAITremOUT|$stmtA|";   &agi_output;}

		if (length($closer_campaigns) > 3)
			{
			### find number of inbound calls waiting in line in front of this call
			$stmtA = "SELECT count(*) FROM vicidial_auto_calls where ( (status = 'LIVE') and ( (queue_priority > $VDADqueue_priority) and (call_type='IN') and (campaign_id IN($closer_campaigns)) ) );";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01074';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$rec_countWAITremIN	=			$aryA[0];
				$rec_countWAITremINallowed	=	$aryA[0];
				}
			$sthA->finish();
			if ($AGILOG) {$agi_string = "$rec_countWAITremIN|$stmtA|";   &agi_output;}
			}

		### if there are inbound calls waiting, see if any READY agents are able to take them
		if ($rec_countWAITremIN > 0)
			{
			### get a list of the in-groups that the READY agents are able to take calls from
			$stmtA = "SELECT closer_campaigns,user FROM vicidial_live_agents where status = 'READY' and lead_id<1 and ring_callerid='' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01075';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			$READY_users_count=0;
			while ($sthArows > $READY_users_count)
				{
				@aryA = $sthA->fetchrow_array;
				$READY_users .= "'$aryA[1]',";
				@VLagent_camps = split(/ /,$aryA[0]);
				$ki=0;
				foreach(@VLagent_camps)
					{
					if ( ($VLagent_camps[$ki] !~ /AGENTDIRECT/) && (length($VLagent_camps[$ki]) > 1) && ($READY_agent_closer_camps !~ /'$VLagent_camps[$ki]'/) )
						{$READY_agent_closer_camps .= "'$VLagent_camps[$ki]',";}
					$ki++;
					}
				$READY_users_count++;
				}
			$sthA->finish();
			$READY_agent_closer_camps =~ s/.$//gi;
			$READY_users =~ s/.$//gi;
			if (length($READY_agent_closer_camps) < 2) {$READY_agent_closer_camps="''";}

			if (length($READY_users)>2)
				{
				if ($closer_campaigns =~ /AGENTDIRECT/)
					{
					### get a list of the users that have AGENTDIRECT calls waiting for them
					$stmtA = "SELECT agent_only FROM vicidial_auto_calls where status = 'LIVE' and campaign_id LIKE \"%AGENTDIRECT%\" and last_update_time > '$BDtsSQLdate' and agent_only IN($READY_users) and agent_only != '';";
						if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='01076';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					$agentdirect_count=0;
					while ($sthArows > $agentdirect_count)
						{
						@aryA = $sthA->fetchrow_array;
						$AGENTDIRECT_user_ids .= "'$aryA[0]',";
						$agentdirect_count++;
						}
					$sthA->finish();
					$AGENTDIRECT_user_ids =~ s/.$//gi;
					if (length($AGENTDIRECT_user_ids)>2)
						{$AGENTDIRECT_user_ids = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only IN($AGENTDIRECT_user_ids)) )";}
					else
						{$AGENTDIRECT_user_ids='';}
					}

				### find number of inbound calls from in-groups that READY agents are able to take calls from are waiting in line in front of this call
				$stmtA = "SELECT count(*) FROM vicidial_auto_calls where ( (status = 'LIVE') and ( ( (queue_priority > $VDADqueue_priority) and (call_type='IN') and (campaign_id IN($READY_agent_closer_camps)) ) ) $AGENTDIRECT_user_ids );";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='01077';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$rec_countWAITremIN	= $aryA[0];
					}
				$sthA->finish();
				if ($AGILOG) {$agi_string = "$rec_countWAITremIN|$stmtA|";   &agi_output;}
				}
			}

	#	if ($AGILOG) {$agi_string = "COUNT DEBUG: |$concurrent_transfers|$rec_countWAITremOUT|$rec_countWAITremIN|$rec_countWAITremINallowed|$agentdirect_count|$READY_users_count|$closer_campaigns|$READY_agent_closer_camps|$READY_users|$AGENTDIRECT_user_ids|";   &agi_output;}

		$rec_countWAITrem = ($rec_countWAITremOUT + $rec_countWAITremIN);
		if ($rec_countWAITrem < $concurrent_transfers)
			{
			### BEGIN grade random next-agent-call routing ###
			if ($CAMP_callorder =~ /grade/)
				{
				$stmtA = "LOCK TABLES vicidial_live_agents WRITE;";
				my $LOCKaffected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01089';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;

				@GRADEuser=@MT;
				@GRADEgrade=@MT;
				@userGRADEarray=@MT;
				$stmtA = "SELECT user,campaign_grade from vicidial_live_agents WHERE status='READY' and lead_id<1 and ring_callerid='' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' limit 1000;";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='01090';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				$gg=0;
				$ga=0;
				while ($gg < $sthArows)
					{
					@aryA = $sthA->fetchrow_array;
					$GRADEuser[$gg] =	$aryA[0];
					$GRADEgrade[$gg] =	$aryA[1];
					if ($GRADEgrade[$gg] < 1)
						{$GRADEgrade[$gg] =	1;}
					$gi=0;
					while ($gi < $GRADEgrade[$gg]) 
						{
						$userGRADEarray[$ga] =	$GRADEuser[$gg];
					#	print STDERR "     GRADE ENTRY: $userGRADEarray[$ga]|$ga|$gi|$GRADEgrade[$gg]\n";
						$gi++;
						$ga++;
						}
					$gg++;
					}
				$sthA->finish();

				$sthArows=0;
				$affected_rows=0;
				if ($ga > 0)
					{
					$GRADErandom = int( rand($ga));
					$userGRADEchosen = $userGRADEarray[$GRADErandom];

					if ($AGILOG) {$agi_string = "GRADE RANDOM: $userGRADEchosen|$GRADErandom|$CAMP_callorder|$gg|$ga|$callerid";   &agi_output;}

					$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status='READY' and lead_id<1 and ring_callerid='' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' and user='$userGRADEchosen' limit 1;";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01091';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					}
				if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|";   &agi_output;}

				$stmtA = "UNLOCK TABLES;";
				my $LOCKaffected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01092';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;
				}
			### END grade random next-agent-call routing ###
			else
				{
				$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status='READY' and lead_id<1 and ring_callerid='' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01042';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				}

			if ($AGILOG) {$agi_string = "--    VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|";   &agi_output;}
			if ($affected_rows > 0)
				{
				$r=0;
				$VDADuser='';
				while ( (length($VDADuser)<1) && ($r<3) )
					{
					$stmtA = "SELECT conf_exten,user,extension,server_ip,ra_user FROM vicidial_live_agents where status IN('QUEUE','INCALL') and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
						if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='01043';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					$rec_count=0;
					while ($sthArows > $rec_count)
						{
						@aryA = $sthA->fetchrow_array;
						$VDADconf_exten	=	$aryA[0];
						$VDADuser	=		$aryA[1];
						$VDADextension	=	$aryA[2];
						$VDADserver_ip	=	$aryA[3];
						$ra_user	=		$aryA[4];
						$rec_count++;
						}
					$sthA->finish();
					$r++;
					if ($r > 1)
						{
						if ($AGILOG) {$agi_string = "EEEEEEEEEE vla UPDATE DELAY!!! |$callerid|$r|";   &agi_output;}

						### sleep for 23 hundredths of a second
						usleep(1*230*1000);
						$drop_timer = ($drop_timer + 0.25);
						}
					if ($r > 2)
						{
						$stmtA = "SELECT conf_exten,user,extension,server_ip,ra_user FROM vicidial_live_agents where callerid='$callerid' order by last_call_time limit 1;";
							if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01044';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						$rec_count=0;
						while ($sthArows > $rec_count)
							{
							@aryA = $sthA->fetchrow_array;
							$VDADconf_exten	=	$aryA[0];
							$VDADuser	=		$aryA[1];
							$VDADextension	=	$aryA[2];
							$VDADserver_ip	=	$aryA[3];
							$ra_user	=		$aryA[4];
							$rec_count++;
							}
						$sthA->finish();

						if ($AGILOG) {$agi_string = "FFFFFFFFFF vla OR SELECT |$callerid|$VDADuser|";   &agi_output;}
						}
					}

				### format the server dialstring to get the call to the agent meetme room on that server
				$S='*';
				$VDADremDIALstr='';
				if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
					{
					$a = leading_zero($1); 
					$b = leading_zero($2); 
					$c = leading_zero($3); 
					$d = leading_zero($4);
					$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
					}

				### BEGIN REMOTE AGENT SECTION
				if ($VDADextension =~ /^R\//)
					{
					### set the callerid to the ACQS value(calleridname)
					## use these two lines for Asterisk 1.2 tree
					$newcallerid = "\"$calleridname <$VDADphone>\"";
					$AGI->set_callerid($newcallerid);
					## use these two lines for Asterisk 1.0 tree
				#	print "SET CALLERID \"$calleridname\" <0000000000>\n";
				#	print "SET CALLERIDNAME \"$calleridname\"\n";
					if ($VDADremDIALstr =~ /888888888888/)
						{
						$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01057';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_id =	$aryA[0];
							}
						$sthA->finish();
						$VDADremDIALstr = "$a$S$b$S$c$S$d$S$VDADphone$S$vendor_id";
						}

					if (length($ra_user) > 0)
						{
						$extension_group='';
						$stmtA = "SELECT extension_group,extension_group_order FROM vicidial_remote_agents where user_start='$ra_user';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01061';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$extension_group =			$aryA[0];
							$extension_group_order =	$aryA[1];
							}
						$sthA->finish();
						if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) )
							{
							$extension_group_orderSQL = 'order by last_call_time';
							if ($extension_group_order =~ /RANK/)
								{$extension_group_orderSQL = 'order by rank desc, last_call_time';}
							if ($extension_group_order =~ /CALL_COUNT/)
								{$extension_group_orderSQL = 'order by call_count_today, last_call_time';}
							$stmtA = "UPDATE vicidial_extension_groups set last_callerid='$callerid',last_call_time=NOW(),call_count_today=(call_count_today + 1) where extension_group_id='$extension_group' and ( (campaign_groups='') or (campaign_groups LIKE \"%|$VDADcampaign|%\") ) $extension_group_orderSQL limit 1;";
							$VEGaffected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='01062';   $MEL_aff_rows=$VEGaffected_rows;   &mysql_error_logging;
							if ($AGILOG) {$agi_string = "--    REMOTE EXTEN GROUP : |$VEGaffected_rows|update of veg table: $callerid\n|$stmtA|";   &agi_output;}
							if ($VEGaffected_rows > 0)
								{
								$stmtA = "SELECT extension,extension_id,call_count_today FROM vicidial_extension_groups where last_callerid='$callerid' order by last_call_time desc limit 1;";
								$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
								$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
								$sthArows=$sthA->rows;
									$dbhP=$dbhA;   $mysql_count='01063';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
								if ($sthArows > 0)
									{
									@aryA = $sthA->fetchrow_array;
									$VDADconf_exten =			$aryA[0];

									if ($AGILOG) {$agi_string = "--    REMOTE EXTEN SET : |$VDADconf_exten|$aryA[1]|$aryA[2]|";   &agi_output;}
									}
								$sthA->finish();
								}
							}
						}
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);

					$stmtA = "UPDATE vicidial_live_agents set ra_extension='$VDADremDIALstr$VDADconf_exten' where extension='$VDADextension' and ra_user='$ra_user';";
					$RALaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01067';   $MEL_aff_rows=$RALaffected_rows;   &mysql_error_logging;

					$stmtA = "INSERT INTO vicidial_remote_agent_log set callerid='$callerid',uniqueid='$uniqueid',ra_user='$ra_user',user='$VDADuser',call_time=NOW(),extension='$VDADconf_exten',lead_id='$CIDlead_id',phone_number='$VDADphone',campaign_id='$VDADcampaign',processed='N';";
					$RALaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01065';   $MEL_aff_rows=$RALaffected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|";   &agi_output;}


					### look for the recording settings for the start user of this remote agent
					if (length($ra_user) > 0)
						{
						$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsVUrec=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01072';   $MEL_aff_rows=$sthArowsVUrec;   &mysql_error_logging;
						if ($sthArowsVUrec > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($aryA[0] !~ /DISABLED/)
								{$campaign_recording =	$aryA[0];}
							if ($aryA[1] < 1)
								{$campaign_recording =	'NONE';}
							}
						$sthA->finish();
						}

					### if recording is enabled then start recording on this call before sending to a remote agent
					if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
						{
						$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01075';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_lead_code =	$aryA[0];
							}
						$sthA->finish();

						# get date/time
						($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
						$year = ($year + 1900);
						$Tyear = ($year - 2000);
						$mon++;
						if ($mon < 10)	{$mon = "0$mon";}
						if ($mday < 10) {$mday = "0$mday";}
						if ($hour < 10) {$hour = "0$hour";}
						if ($min < 10)	{$min = "0$min";}
						if ($sec < 10)	{$sec = "0$sec";}

						$now_date_epoch = time();
						$now_date = "$year-$mon-$mday $hour:$min:$sec";
						$recdate = "$year$mon$mday-$hour$min$sec";
						$tinydate = "$Tyear$mon$mday$hour$min$sec";

						$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
						$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
						$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
						$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
						$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
						$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
						$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
						$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
						$campaign_rec_filename =~ s/CALLID/$callerid/gi;
						$campaign_rec_filename =~ s/\"|\'//gi;

						%ast_ver_str = parse_asterisk_version($asterisk_version);
						if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
							{
							$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
							}
						else
							{
							$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$campaign_rec_filename"); 
							}

						### insert record into recording_log table ###
						$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
						$RLRAaffected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='01076';   $MEL_aff_rows=$RLRAaffected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|";   &agi_output;}
						}
					}
				### END REMOTE AGENT SECTION
				else
					{
					if ($routing_initiated_recordings =~ /Y/)
						{
						### BEGIN routing-initiated agent call recording for ALLCALLS/ALLFORCE ###

						### look for the recording settings for the user
						if (length($VDADuser) > 0)
							{
							$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VDADuser';";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArowsVUrec=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='01140';   $MEL_aff_rows=$sthArowsVUrec;   &mysql_error_logging;
							if ($sthArowsVUrec > 0)
								{
								@aryA = $sthA->fetchrow_array;
								if ($aryA[0] !~ /DISABLED/)
									{$campaign_recording =	$aryA[0];}
								if ($aryA[1] < 1)
									{$campaign_recording =	'NONE';}
								}
							$sthA->finish();
							}

						### if recording is enabled then start recording on this call before sending to a remote agent
						if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
							{
							$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='01141';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$vendor_lead_code =	$aryA[0];
								}
							$sthA->finish();

							# get date/time
							($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
							$year = ($year + 1900);
							$Tyear = ($year - 2000);
							$mon++;
							if ($mon < 10)	{$mon = "0$mon";}
							if ($mday < 10) {$mday = "0$mday";}
							if ($hour < 10) {$hour = "0$hour";}
							if ($min < 10)	{$min = "0$min";}
							if ($sec < 10)	{$sec = "0$sec";}

							$now_date_epoch = time();
							$now_date = "$year-$mon-$mday $hour:$min:$sec";
							$recdate = "$year$mon$mday-$hour$min$sec";
							$tinydate = "$Tyear$mon$mday$hour$min$sec";

							$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
							$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
							$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
							$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
							$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
							$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
							$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
							$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
							$campaign_rec_filename =~ s/CALLID/$callerid/gi;
							$campaign_rec_filename =~ s/\"|\'//gi;

							$conf_silent_prefix='5';
							$channelrec = "Local/" . $conf_silent_prefix . '' . $VDADconf_exten . "@" . $ext_context;

							### insert a record into the recording_log table 
							$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channelrec','$VDADserver_ip','$campaign_rec_exten','$now_date','$now_date_epoch','$campaign_rec_filename','$CIDlead_id','$VDADuser','$uniqueid')";
							$affected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='02142';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
							$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
							$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02143';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$recording_id = $aryA[0];
								}
							$sthA->finish();

							if ($campaign_rec_filename =~ /RECID/) 
								{
								$campaign_rec_filename =~ s/RECID/$recording_id/gi;

								$stmtA = "UPDATE recording_log SET filename='$campaign_rec_filename' where recording_id='$recording_id';";
								$affected_rows = $dbhA->do($stmtA);
									$dbhP=$dbhA;   $mysql_count='02144';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
								}

							$vmgr_callerid = substr($campaign_rec_filename, 0, 17) . '...';
							$stmtA="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VDADserver_ip','','Originate','$vmgr_callerid','Channel: $channelrec','Context: $ext_context','Exten: $campaign_rec_exten','Priority: 1','Callerid: $campaign_rec_filename','','','','','');";
							$affected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='02145';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

							$stmtB = "INSERT INTO routing_initiated_recordings (recording_id,filename,launch_time,lead_id,vicidial_id,user,processed) values('$recording_id','$campaign_rec_filename','$now_date','$CIDlead_id','$uniqueid','$VDADuser','0')";
							$affected_rowsB = $dbhA->do($stmtB);
								$dbhP=$dbhA;   $mysql_count='02146';   $MEL_aff_rows=$affected_rowsB;   &mysql_error_logging;

							$stmtC = "UPDATE vicidial_live_agents SET external_recording='$recording_id' where user='$VDADuser';";
							$affected_rowsC = $dbhA->do($stmtC);
								$dbhP=$dbhA;   $mysql_count='02147';   $MEL_aff_rows=$affected_rowsC;   &mysql_error_logging;

							if ($AGILOG) {$agi_string = "--    ROUTING INITIATED RECORDING STARTED : |$affected_rows|$recording_id|$campaign_rec_filename|$stmtA|   |$affected_rowsB|$stmtB|   |$affected_rowsC|$stmtC|";   &agi_output;}
							}
						### END routing-initiated agent call recording for ALLCALLS/ALLFORCE ###
						}

					if ($extension_appended_cidname =~ /Y/)
						{
						$eac_extension='';
						$stmtA = "SELECT extension,campaign_id FROM vicidial_live_agents where user='$VDADuser' order by last_call_time limit 1;";
							if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01069';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($extension_appended_cidname =~ /USER/)
								{
								$eac_extension	=	$VDADuser;
								}
							else
								{
								$eac_extension	=	$aryA[0];
								$eac_extension =~ s/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\///gi;
								}
							if ($extension_appended_cidname =~ /WITH_CAMPAIGN/) 
								{$eac_extension .= " $aryA[1]";}
							}
						$sthA->finish();
						
						$newcallerid = "\"$callerid $eac_extension <$VDADphone>\"";
						$AGI->set_callerid($newcallerid);
						}
					else
						{
						$newcallerid = "\"$callerid <$VDADphone>\"";
						$AGI->set_callerid($newcallerid);
						}
					}

				$VDADremDIALstr .= "$VDADconf_exten";

				$stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer', extension='$VDADremDIALstr' where callerid='$callerid';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='01045';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDAD XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}

				if ($enable_queuemetrics_logging > 0)
					{
					$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
					 or die "Couldn't connect to database: " . DBI->errstr;

					if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

					$pe_append='';
					if ( ($queuemetrics_pe_phone_append > 0) && (length($queuemetrics_phone_environment)>0) )
						{
						@qm_extension = split(/\//,$VDADextension);
						$pe_append = "-$qm_extension[1]";
						}
					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01046';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$dbhB->disconnect();

					if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
						{
						if ($queuemetrics_socket_url =~ /--A--/)
							{
							########## FIND vicidial_list lead data ##########
							$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CIDlead_id' LIMIT 1;";
								if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='01111';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$vendor_lead_code =		$aryA[0];
								$list_id =				$aryA[1];
								$phone_code =			$aryA[2];
								$phone_number =			$aryA[3];
								$title =				$aryA[4];
								$first_name =			$aryA[5];
								$middle_initial =		$aryA[6];
								$last_name =			$aryA[7];
								$postal_code =			$aryA[8];
								}
							$sthA->finish();

							$queuemetrics_socket_url =~ s/^VAR//gi;
							$queuemetrics_socket_url =~ s/--A--lead_id--B--/$CIDlead_id/gi;
							$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
							$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
							$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
							$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
							$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
							$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
							$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
							$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
							$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
							$queuemetrics_socket_url =~ s/ /+/gi;
							$queuemetrics_socket_url =~ s/&/\\&/gi;
							}
						$socket_send_data_begin='?';
						$socket_send_data = "time_id=$now_date_epoch&call_id=$callerid&queue=$VDADcampaign&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$queuemetrics_phone_environment$pe_append";
						if ($queuemetrics_socket_url =~ /\?/)
							{$socket_send_data_begin='&';}
						### send queue_log data to the queuemetrics_socket_url ###
						$compat_url = "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data";
						$compat_url =~ s/ /+/gi;
						$compat_url =~ s/&/\\&/gi;

						$launch = $PATHhome . "/AST_send_URL.pl";
						$launch .= " --SYSLOG" if ($SYSLOG);
						$launch .= " --lead_id=" . $CIDlead_id;
						$launch .= " --phone_number=" . $VDADphone;
						$launch .= " --user=" . $VDADuser;
						$launch .= " --call_type=OUT";
						$launch .= " --campaign=" . $VDADcampaign;
						$launch .= " --uniqueid=" . $uniqueid;
						$launch .= " --call_id=" . $callerid;
						$launch .= " --list_id=" . $list_id;
						$launch .= " --alt_dial=MAIN";
						$launch .= " --function=QM_SOCKET_SEND";
						$launch .= " --compat_url=" . $compat_url;

						system($launch . ' &');

						if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
						}
					}

				if ($vdad_debug_logging > 0) 
					{
					&duration_calc;
					$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='post-route-AGENT-2',lead_id='$CIDlead_id';";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01148';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
					}

				$dbhA->disconnect();

				if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADremDIALstr";   &agi_output;}
				print "SET CONTEXT $ext_context\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET EXTENSION $VDADremDIALstr\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET PRIORITY 1\n";
					$result = <STDIN>;
					checkresult($result);

				($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
				$year = ($year + 1900);
				$mon++;
				if ($mon < 10) {$mon = "0$mon";}
				if ($mday < 10) {$mday = "0$mday";}
				if ($hour < 10) {$hour = "0$hour";}
				if ($min < 10) {$min = "0$min";}
				if ($sec < 10) {$sec = "0$sec";}

				$now_date_epoch = time();
				$now_date = "$year-$mon-$mday $hour:$min:$sec";
				if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop      $start_time|$now_date";   &agi_output;}

				exit;
				}
			else
				{
				if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!   $drop_timer";   &agi_output;}
				}
			}
		else
			{
			if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$VDADcampaign|$channel|$callerid|$uniqueid|";   &agi_output;}
			}
		}
	############################################################################
	### END  attempt to send call to agent
	############################################################################


	if ($drop_timer < 3)
		{
		### sleep for 23 hundredths of a second
		usleep(1*230*1000);
		$drop_timer = ($drop_timer + 0.25);
		}
	else
		{
		### sleep for 99 hundredths of a second
		usleep(1*990*1000);

		$drop_timer++;
		}

	$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';";
	$affected_rows = $dbhA->do($stmtA);
	if ($affected_rows < 1)
		{
		$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority)  values('$VARserver_ip','$VDADcampaign','LIVE','$CIDlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$SQLdate','OUT','LIVE-$drop_timer','$VDADqueue_priority')";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01047';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|";   &agi_output;}
		}

	if ($vdad_debug_logging > 0) 
		{
		&duration_calc;
		$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='waiting-for-agent-$drop_timer',lead_id='$CIDlead_id';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01149';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
		}

	#if ($AGILOG) {$agi_string = "--    VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}
	}






if ($drop_timer > $DROP_TIME)
	{
	($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
	$year = ($year + 1900);
	$mon++;
	if ($mon < 10) {$mon = "0$mon";}
	if ($mday < 10) {$mday = "0$mday";}
	if ($hour < 10) {$hour = "0$hour";}
	if ($min < 10) {$min = "0$min";}
	if ($sec < 10) {$sec = "0$sec";}

	$now_date_epoch = time();
	$now_date = "$year-$mon-$mday $hour:$min:$sec";
	$CIDdate = "$mon$mday$hour$min$sec";
	$tsSQLdate = "$year$mon$mday$hour$min$sec";
	$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
	$Euniqueid=$uniqueid;
	$Euniqueid =~ s/\.\d+//gi;

	if ($drop_seconds < 1) 
		{
		$drop_seconds = $DROP_TIME;
		}

	$drop_status='DROP';
	if ($survey_drop > 0)
		{$drop_status='PM';}

	if ($drop_action =~ /MESSAGE/)
		{
		$newcallerid = "\"$callerid <$VDADphone>\"";
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		if (length($safe_harbor_exten)>0)
			{$DROPexten = "$safe_harbor_exten";}
		}
	if ($drop_action =~ /VOICEMAIL|VMAIL_NO_INST/)
		{
		$newcallerid = "\"$callerid <$VDADphone>\"";
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		if ($drop_action =~ /VMAIL_NO_INST/) 
			{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
		if (length($VDADvoicemail_ext)>0)
			{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
		}
	if ($drop_action =~ /IN_GROUP/)
		{ 
		$drop_inbound_group_override='';
		if (length($xCLlist_id) > 1)
			{
			### gather list_id overrides
			$stmtA = "SELECT drop_inbound_group_override FROM vicidial_lists where list_id='$xCLlist_id';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArowsL=$sthA->rows;
			if ($sthArowsL > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$drop_inbound_group_override =	$aryA[0];
				if (length($drop_inbound_group_override) > 0)
					{$drop_inbound_group = $drop_inbound_group_override;}
				}
			$sthA->finish();
			}
		# Example:   90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
		$S='*';
		$DROPexten = "90009*$drop_inbound_group$S$S$CIDlead_id$S$S$VDADphone$S$fronter$S";
		}
	if ($drop_action =~ /CALLMENU/)
		{
		$newcallerid = "\"$callerid <$VDADphone>\"";
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		$DROPexten = 's';
		$ext_context = $safe_harbor_menu_id;
		if (length($ext_context)<1)
			{$DROPexten = '';}

		if ($enable_queuemetrics_logging > 0)
			{
			$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
			 or die "Couldn't connect to database: " . DBI->errstr;

			if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01081';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$drop_status',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01082';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			$dbhB->disconnect();
			}

		$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$drop_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',term_reason='CALLMENUXFER' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01083';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAD vicidial_log update: |$affected_rows|$uniqueid";   &agi_output;}

		$stmtA = "UPDATE vicidial_list set status='$drop_status' where lead_id = '$CIDlead_id';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01084';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAD vicidial_list update: |$affected_rows|$CIDlead_id";   &agi_output;}
		}
	else
		{
		if ($enable_queuemetrics_logging > 0)
			{
			$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
			 or die "Couldn't connect to database: " . DBI->errstr;

			if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01048';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$drop_status',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01049';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			$dbhB->disconnect();
			}

		$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$drop_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01050';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAD vicidial_log update: |$affected_rows|$uniqueid";   &agi_output;}

		$stmtA = "UPDATE vicidial_list set status='$drop_status' where lead_id = '$CIDlead_id';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01051';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAD vicidial_list update: |$affected_rows|$CIDlead_id";   &agi_output;}

		$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01052';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAD vac record deleted: |$affected_rows|$VDADcampaign|";   &agi_output;}
		}

	if ($drop_action =~ /AUDIO/)
		{
		if ($safe_harbor_audio_field !~ /DISABLED/)
			{
			$stmtA = "SELECT $safe_harbor_audio_field FROM vicidial_list where lead_id='$CIDlead_id';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='01097';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$safe_harbor_audio_value =	$aryA[0];

				if (length($safe_harbor_audio_value)>0)
					{
					if ($AGILOG) {$agi_string = "playing drop message FIELD: $safe_harbor_audio_value|$safe_harbor_audio_field|$safe_harbor_audio";   &agi_output;}
					$safe_harbor_audio = $safe_harbor_audio_value;
					}
				}
			$sthA->finish();

			}
		$DROPexten='';
		if ($AGILOG) {$agi_string = "playing drop message: $safe_harbor_audio";   &agi_output;}

		if (length($safe_harbor_audio) > 0)
			{
			$AGI->stream_file('sip-silence');
			$AGI->stream_file('sip-silence');
			if ($safe_harbor_audio =~ /\|/)
				{
				@safe_harbor_audio_array = split(/\|/,$safe_harbor_audio);
				$w=0;
				foreach(@safe_harbor_audio_array)
					{
					if (length($safe_harbor_audio_array[$w])>0)
						{
						$AGI->stream_file("$safe_harbor_audio_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$safe_harbor_audio");}
			}
		}

	if ($vdad_debug_logging > 0) 
		{
		&duration_calc;
		$stmtA = "INSERT INTO vicidial_vdad_log set caller_code='$callerid',server_ip='$VARserver_ip',call_date='$SQLdate',epoch_micro='$ORIG_time',db_time=NOW(),run_time='$net_duration',vdad_script='$script',stage='end-drop-$drop_timer',lead_id='$CIDlead_id';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='01150';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$ORIG_time = $START_s_hires.'.'.sprintf("%06d", $START_usec);
		}

	if (length($DROPexten)>0)
		{	
		### if DROP extension is defined then send the dropped call there instead of hangup

		$AGI->stream_file('ding'); # stop music-on-hold process

		sleep(1);

		if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten $ext_context";   &agi_output;}
		print "SET CONTEXT $ext_context\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET EXTENSION $DROPexten\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET PRIORITY 1\n";
			$result = <STDIN>;
			checkresult($result);

		}
	else
		{
		### use STDOUT to send call to proper DROP location
		$VHqueryCID = "VH$CIDdate$VDADconf_exten";

		### insert a NEW record to the vicidial_manager table to be processed
		$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
		$affected_rows = $dbhA->do($stmtA);  
			$dbhP=$dbhA;   $mysql_count='01053';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL call_hungup timout: |$CIDlead_id|$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}

		$AGI->hangup();
		}
	}



$dbhA->disconnect();

exit;

sub enter_pin_number
	{
	$sound = $_[0];
	$survey_dtmf_digits = $_[1];
	$survey_method_TEMP = $_[2];
	$survey_wait_sec = $_[3];
	if (length($survey_wait_sec) < 1)  # 10 seconds if wait time not defined
		{$survey_wait_sec=10;}
	$survey_wait_msec = ($survey_wait_sec * 1000);

	$digits_to_collect =~ s/DIGITID//gi;

	# please enter the pin number followed by the pound key
	# please enter your X digit pin number

	$digit='';
	undef $digit;
	$interrupt_digit='';
	undef $interrupt_digit;

	$interrupt_digit = $AGI->stream_file("$sound","$survey_dtmf_digits");

	if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|   timeout |$survey_wait_sec|$survey_wait_msec|";   &agi_output;}

	$digits_being_entered=1;
	$totalDTMF='';
	if ($interrupt_digit > 1)
		{
		$interrupt_digit = $interrupt_digit - 48;
		
		$totalDTMF=$interrupt_digit;
		}

	$digit_loop_counter = length($totalDTMF);

	if ($survey_method_TEMP !~ /HANGUP/)
		{
		while ( ($digit_loop_counter < $digits_to_collect) )
			{
			$digit = chr($AGI->wait_for_digit($survey_wait_msec));  # wait X seconds for input or until the pound key is pressed
			if ( ($digit =~ /\d/) && ($survey_dtmf_digits =~ /$digit/) )
				{
				$totalDTMF = "$totalDTMF$digit";
				if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
		#		$AGI->say_digits("$digit");
				undef $digit;
				}
			else
				{
				$digit_loop_counter=$digits_to_collect;
				}
			
			$digit_loop_counter++;
			}
		}

	$totalDTMF =~ s/\D//gi;
	$pin = $totalDTMF;
	if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}}

	return $pin;
	}




sub checkresult 
	{
	my ($res) = @_;
	my $retval;
	$tests++;
	chomp $res;
	if ($res =~ /^200/) 
		{
		$res =~ /result=(-?\d+)/;
		if (!length($1)) 
			{
		#	print STDERR "FAIL ($res)\n";
			$fail++;
			} 
		else 
			{
		#	print STDERR "PASS ($1)\n";
			$pass++;
			}
		}
	else 
		{
	#	print STDERR "FAIL (unexpected result '$res')\n";
		$fail++;
		}
	}


sub leading_zero($) 
	{
    $_ = $_[0];
    s/^(\d)$/0$1/;
    s/^(\d\d)$/0$1/;
    return $_;
	} # End of the leading_zero() routine.



### you're call is very important to us, please stay on the line and you will be transferred to the next available agent


sub agi_output
	{
	if ($AGILOG >=2)
		{
		### open the log file for writing ###
		open(Lout, ">>$AGILOGfile")
				|| die "Can't open $AGILOGfile: $!\n";
		print Lout "$now_date|$script|$agi_string\n";
		close(Lout);
		}
		### send to STDERR writing ###
	if ( ($AGILOG == '1') || ($AGILOG == '3') )
		{print STDERR "$now_date|$script|$agi_string\n";}
	$agi_string='';
	}


sub mysql_error_logging
	{
	$errno='';
	$error='';
	if ( ($mel > 0) || ($one_mysql_log > 0) )
		{
		$errno = $dbhP->err();
		if ( ($errno > 0) || ($mel > 1) || ($one_mysql_log > 0) )
			{
			$error = $dbhP->errstr();
			### open the log file for writing ###
			open(Eout, ">>$ERRLOGfile")
					|| die "Can't open $ERRLOGfile: $!\n";
			print Eout "$now_date|$script|$mysql_count|$MEL_aff_rows|$errno|$error|$stmtA|$callerid|$CIDlead_id|\n";
			close(Eout);
			}
		}
	$one_mysql_log=0;
	}



##### CPD call progress AMD end call process #####
sub cpd_end_call
	{
	$stmtA = "SELECT result FROM vicidial_cpd_log where callerid='$callerid';";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='01056';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$cpd_result		= $aryA[0];
		}
	$sthA->finish();
	$CPDfound=0;
	$CPDunknown=0;
	if ($cpd_result =~ /Busy/i)					{$vdad_result='CPDB';   $CPDfound++;}
	if ($cpd_result =~ /All-Trunks-Busy/i)		{$vdad_result='CPDATB';   $CPDfound++;}
	if ($cpd_result =~ /No-Answer/i)			{$vdad_result='CPDNA';   $CPDfound++;}
	if ($cpd_result =~ /Reject/i)				{$vdad_result='CPDREJ';   $CPDfound++;}
	if ($cpd_result =~ /Invalid-Number/i)		{$vdad_result='CPDINV';   $CPDfound++;}
	if ($cpd_result =~ /Service-Unavailable/i)	{$vdad_result='CPDSUA';   $CPDfound++;}
	if ($cpd_result =~ /Sit-Intercept/i)		{$vdad_result='CPDSI';   $CPDfound++;}
	if ($cpd_result =~ /Sit-No-Circuit/i)		{$vdad_result='CPDSNC';   $CPDfound++;}
	if ($cpd_result =~ /Sit-Reorder/i)			{$vdad_result='CPDSR';   $CPDfound++;}
	if ($cpd_result =~ /Sit-Unknown/i)			{$vdad_result='CPDSUK';   $CPDfound++;}
	if ($cpd_result =~ /Sit-Vacant/i)			{$vdad_result='CPDSV';   $CPDfound++;}
	if ($cpd_result =~ /Fax|Modem/i)			{$vdad_result='AFAX';   $CPDfound++;}
	if ($cpd_result =~ /^Unknown|\?\?\?/i)		{$vdad_result='CPDUK';   $CPDfound++;   $CPDunknown++;}
	if ($CPDfound < 1)							{$vdad_result='AA';}

	if ($CPDunknown < 1) 
		{if ($AGILOG) {$agi_string = "CALL CPD AMD Detected $channel $callerid|$drop_timer|$cpd_result";   &agi_output;}}
	else
		{if ($AGILOG) {$agi_string = "CALL CPD UNKNOWN Detected $channel $callerid|$drop_timer|$cpd_result";   &agi_output;}}

	($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
	$year = ($year + 1900);
	$mon++;
	if ($mon < 10) {$mon = "0$mon";}
	if ($mday < 10) {$mday = "0$mday";}
	if ($hour < 10) {$hour = "0$hour";}
	if ($min < 10) {$min = "0$min";}
	if ($sec < 10) {$sec = "0$sec";}

	$now_date_epoch = time();
	$now_date = "$year-$mon-$mday $hour:$min:$sec";
	$CIDdate = "$mon$mday$hour$min$sec";
	$tsSQLdate = "$year$mon$mday$hour$min$sec";
	$SQLdate = "$year-$mon-$mday $hour:$min:$sec";

	if ($enable_queuemetrics_logging > 0)
		{
		$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
		 or die "Couldn't connect to database: " . DBI->errstr;

		if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

		$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
		$Baffected_rows = $dbhB->do($stmtB);
			$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01048';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

		$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$vdad_result',serverid='$queuemetrics_log_id';";
		$Baffected_rows = $dbhB->do($stmtB);
			$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='01049';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

		$dbhB->disconnect();
		}

	if ($drop_seconds < 1) 
		{
		$drop_seconds = $DROP_TIME;
		}

	if ( ($cpd_amd_action =~ /MESSAGE|CALLMENU|INGROUP/) && ($cpd_result !~ /Fax|^Unknown|\?\?\?/i) )
		{
		$DROPexten = "8320";
		$AMDSTATUS_set =	$AGI->set_variable('AMDSTATUS', "CPDMACHINE");
		$AMDCAUSE_set =		$AGI->set_variable('AMDCAUSE', $cpd_result);
		}
	else
		{
		if ( ($cpd_unknown_action =~ /MESSAGE|CALLMENU|INGROUP/) && ($cpd_result =~ /^Unknown|\?\?\?/i) )
			{
			$DROPexten = "8320";
			$AMDSTATUS_set =	$AGI->set_variable('AMDSTATUS', "CPDMACHINE");
			$AMDCAUSE_set =		$AGI->set_variable('AMDCAUSE', $cpd_result);
			}
		else
			{
			$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='01052';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    VDAD CPD vac record deleted: |$affected_rows|$VDADcampaign|";   &agi_output;}
			}
		}

	$Euniqueid=$uniqueid;
	$Euniqueid =~ s/\.\d+//gi;
	$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='$vdad_result',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',term_reason='AGENT' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01050';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAD CPD vicidial_log update: |$affected_rows|$uniqueid";   &agi_output;}

	$stmtA = "UPDATE vicidial_list set status='$vdad_result' where lead_id = '$CIDlead_id';";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01051';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAD CPD vicidial_list update: |$affected_rows|$CIDlead_id";   &agi_output;}

	$stmtA = "UPDATE vicidial_cpd_log SET status='PROCESSED',cpd_seconds='$drop_timer' where callerid='$callerid' and result IN('Answering-Machine','Fax','Unknown','???') and status='NEW';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='01055';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;


	### use STDOUT to send call to proper DROP location
	$VHqueryCID = "VH$CIDdate$VDADconf_exten";

	if (length($DROPexten)>0)
		{	### if DROP extension is defined then send the dropped call there instead of hangup
		$AGI->stream_file('sip-silence');
		$AGI->stream_file('sip-silence');
		$AGI->stream_file('sip-silence');
	#	$AGI->stream_file('ding'); # stop music-on-hold process
	#	sleep(1);

		if ($AGILOG) {$agi_string = "exiting the VDAD app, CPD transferring call to $DROPexten";   &agi_output;}
		print "SET CONTEXT $ext_context\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET EXTENSION $DROPexten\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET PRIORITY 1\n";
			$result = <STDIN>;
			checkresult($result);

		exit;
		}
	else
		{
		### insert a NEW record to the vicidial_manager table to be processed
		$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
		$affected_rows = $dbhA->do($stmtA);  
			$dbhP=$dbhA;   $mysql_count='01053';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL call_hungup CPD timout: |$CIDlead_id|$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}

		$AGI->hangup();

		exit;
		}
	}

# subroutine to parse the asterisk version
# and return a hash with the various part
sub parse_asterisk_version
	{
	# grab the arguments
	my $ast_ver_str = $_[0];

	# get everything after the - and put it in $ast_ver_postfix
	my @hyphen_parts = split( /-/ , $ast_ver_str );

	my $ast_ver_postfix = $hyphen_parts[1];

	# now split everything before the - up by the .
	my @dot_parts = split( /\./ , $hyphen_parts[0] );

	my %ast_ver_hash;

	if ( $dot_parts[0] <= 1 )
		{
			%ast_ver_hash = (
				"major" => $dot_parts[0],
				"minor" => $dot_parts[1],
				"build" => $dot_parts[2],
				"revision" => $dot_parts[3],
				"postfix" => $ast_ver_postfix
			);
		}

	# digium dropped the 1 from asterisk 10 but we still need it
	if ( $dot_parts[0] > 1 )
		{
			%ast_ver_hash = (
				"major" => 1,
				"minor" => $dot_parts[0],
				"build" => $dot_parts[1],
				"revision" => $dot_parts[2],
				"postfix" => $ast_ver_postfix
			);
		}

	return ( %ast_ver_hash );
	}


##### TTS test variables for single digits, convert to text if true #####
sub tts_num_var_test
	{
	$_ = $_[0];
	$var_test = $_;
	if ( (length($var_test) > 0) && (length($var_test) < 2) ) 
		{
		$var_test =~ s/0/zero /gi;
		$var_test =~ s/1/one /gi;
		$var_test =~ s/2/two /gi;
		$var_test =~ s/3/three /gi;
		$var_test =~ s/4/four /gi;
		$var_test =~ s/5/five /gi;
		$var_test =~ s/6/six /gi;
		$var_test =~ s/7/seven /gi;
		$var_test =~ s/8/eight /gi;
		$var_test =~ s/9/nine /gi;
		}
	return $var_test;
	}



sub duration_calc
	{
	# calculate duration time
	($END_s_hires, $END_usec) = gettimeofday();
	$net_microseconds = $END_usec - $START_usec;
	if ($net_microseconds < 0) 
		{
		$net_microseconds = ($net_microseconds + 1000000);
		$END_s_hires = ($END_s_hires - 1);
		}
	$net_microseconds = sprintf("%06d", $net_microseconds);
	$net_seconds = $END_s_hires - $START_s_hires;
	$net_duration = "$net_seconds.$net_microseconds";
	($START_s_hires, $START_usec) = gettimeofday();
	}


sub trigger_transfer_process
	{
	#	$DS='--';
	#	$BEGIN='BEGIN';
	#
	#	$CLI = "/usr/bin/date >> $PRSTESTfile &";
	#	$CLI = "/root/phone.pl $CIDlead_id$DS$uniqueid$DS$CLInow_date$DS$VDADuser$DS$phone_number$DS$DS$BEGIN$DS >> $PRSTESTfile &";
	#
	#	`$CLI`;
	#
	#	if ($AGILOG >=2)
	#		{
	#		### open the log file for writing ###
	#		open(Pout, ">>$PRSLOGfile")
	#				|| die "Can't open $AGILOGfile: $!\n";
	#		print Pout "$now_date|$VDADconf_exten|$VDADuser|$VDADextension|$CIDlead_id|$phone_number|$uniqueid|$channel_group|$drop_timer|$CLI|\n";
	#		close(Pout);
	#		}
	}