382 lines
13 KiB
Perl
382 lines
13 KiB
Perl
#!/usr/bin/perl
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#
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# cm.agi version 2.14
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#
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# Used by Call Menus to log digit presses if enabled in the settings. You should
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# not need to manually use this script, it is used by the dialplan builder.
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#
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# You need to put lines similar to those below in your extensions.conf file:
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# ; Below are the parameters needed for the script to be run properly
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# ; 1. the in-group to take settings from
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# ; 2. digit pressed
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# ; 3. field(in vicidial_list) to update with DTMF pressed (only if lead_id populated)
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# ; 4. alt-log(enable alternate logging)
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# ; 5. question number used if alt-logging is enabled
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# ;
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# ;inbound calls check calltime:
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#exten => 1,1,AGI(cm.agi,INBOUND-----1-----province----------)
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#exten => 1,2,...
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#
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# ;to allow for multi-digit entries, put similar entry in the Custom Dialplan Entry:
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#exten => _XXXXX,1,AGI(cm.agi,INBOUND-----${EXTEN}-----postal_code)
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#exten => _XXXXX,n,Goto(next_callmenu_here,s,1)
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#
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# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 110525-2100 - First Build
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# 111003-2150 - Added field to update
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# 120730-0729 - Changed to allow inbound logging when lead is defined
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# 130925-1822 - Added variable filter to prevent DID SQL injection attack
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# 130926-1547 - Added new queue_log IVR entries for QM
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# 160305-2244 - Added Alt IVR Logging options
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# 161102-1039 - Fixed QM partition problem
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# 191011-0921 - Fixed logging issue with missing active call record
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#
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$script = 'cm.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$vicidial_list_fields = '|vendor_lead_code|source_id|phone_code|title|first_name|middle_initial|last_name|address1|address2|address3|city|state|province|postal_code|country_code|alt_phone|email|security_phrase|comments|rank|owner|status|user|q01|q02|q03|q04|q05|q06|q07|q08|q09|q10|q11|q12|q13|q14|q15|q16|q17|q18|q19|q20|q21|q22|q23|q24|q25|q26|q27|q28|q29|q30|q31|q32|q33|q34|q35|q36|q37|q38|q39|q40|q41|q42|q43|q44|q45|q46|q47|q48|q49|q50|q51|q52|q53|q54|q55|q56|q57|q58|q59|q60|q61|q62|q63|q64|q65|q66|q67|q68|q69|q70|q71|q72|q73|q74|q75|q76|q77|q78|q79|q80|q81|q82|q83|q84|q85|q86|q87|q88|q89|q90|q91|q92|q93|q94|q95|q96|q97|q98|q99|';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = "$aryA[0]";
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/-----/, $ARGV[0]);
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$channel_group = $ARGV_vars[0];
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$dtmf = $ARGV_vars[1];
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$field = $ARGV_vars[2];
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$alt_logging = $ARGV_vars[3];
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$alt_question = $ARGV_vars[4];
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$outboundIVR=0;
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$fieldUPDATE=0;
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$phone_number = $callerid;
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$callerid = $calleridname;
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$outboundIVR=1;
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$stmtA = "SELECT campaign_id,lead_id FROM vicidial_auto_calls where callerid='$callerid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$campaign_id = $aryA[0];
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$lead_id = $aryA[1];
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}
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else
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{
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$lead_id = substr($calleridname, 10, 10);
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$lead_id = ($lead_id + 0);
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}
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$sthA->finish();
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}
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elsif ($calleridname =~ /^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$lead_id = ($lead_id + 0);
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$phone_number = $callerid;
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$callerid = $calleridname;
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$stmtA = "SELECT campaign_id FROM vicidial_auto_calls where callerid='$callerid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$campaign_id = $aryA[0];
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}
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$sthA->finish();
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if ( (length($field)>2) && ($vicidial_list_fields =~ /\|$field\|/) )
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{
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$fieldUPDATE=1;
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}
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}
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else
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{
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D|\'//gi;
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$calleridname =~ s/unknown|\'//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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if (length($calleridname)>0) {$VLcomments = $calleridname;}
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else {$VLcomments = '';}
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}
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if (length($callerid)<8) {$callerid = $parked_by;}
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if (length($pin)>0) {$callerid = $pin;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
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if (length($pin) < 1) {$pin=$inbound_number;}
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$fronter = $pin;
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if ($AGILOG) {$agi_string = "+++++ DTMF LOG STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;}
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$VDADphone='';
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$VDADphone_code='';
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if ($channel =~ /Local/i)
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{
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if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
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exit;
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}
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### insert an IVR record to the vicidial_auto_calls table
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if ($outboundIVR > 0)
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{
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$stmtA = "INSERT INTO vicidial_outbound_ivr_log (uniqueid,caller_code,event_date,campaign_id,lead_id,menu_id,menu_action) values('$uniqueid','$callerid','$now_date','$campaign_id','$lead_id','$context>$dtmf','$dtmf');";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VOIL insert: |$affected_rowsL|$uniqueid|$callerid|$campaign_id|$lead_id|$context|"; &agi_output;}
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if ( (length($field)>2) && ($vicidial_list_fields =~ /\|$field\|/) )
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{
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if ( ($field =~ /^q/i) && ($dtmf !~ /[0-9]/) )
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{
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if ($AGILOG) {$agi_string = "-- VL non-update: |$field|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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else
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{
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$stmtA = "UPDATE vicidial_list SET $field='$dtmf' where lead_id='$lead_id';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$field|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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}
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}
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else
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{
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if ($fieldUPDATE > 0)
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{
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if ( ($field =~ /^q/i) && ($dtmf !~ /[0-9]/) )
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{
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if ($AGILOG) {$agi_string = "-- VL non-update: |$field|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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else
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{
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$stmtA = "UPDATE vicidial_list SET $field='$dtmf' where lead_id='$lead_id';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$field|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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}
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$stmtA = "INSERT INTO live_inbound_log (uniqueid,channel,server_ip,caller_id,extension,phone_ext,start_time,comment_a,comment_b,comment_d,comment_e) values('$uniqueid','$channel','$VARserver_ip','$callerid','$extension','$phone_number','$now_date','$channel_group','$dtmf','$context>$dtmf','$priority');";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- LIL insert: |$affected_rowsL|$uniqueid|$callerid|$extension|"; &agi_output;}
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}
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if ( ($alt_logging =~ /1/) && ($alt_question =~ /\d/) )
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{
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$stmtA = "INSERT INTO vicidial_ivr_response (btn,lead_id,question,response,uniqueid,campaign) values('$phone_number','$lead_id','$alt_question','$dtmf','$uniqueid','$campaign_id');";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsAI = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VIR insert: |$affected_rowsAI|$uniqueid|$phone_number|$lead_id|"; &agi_output;}
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}
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### QueueMetrics logging if enabled
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if ($enable_queuemetrics_logging > 0)
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{
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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if ($outboundIVR > 0)
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{$uniqueid = $caller_id;}
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$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRAPPEND',data2='$dtmf',data3='$context',serverid='$queuemetrics_log_id';";
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if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
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$Baffected_rows = $dbhB->do($stmtB);
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$dbhB->disconnect();
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}
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$sthA->finish();
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$dbhA->disconnect();
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exit;
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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