205 lines
7.5 KiB
PHP
205 lines
7.5 KiB
PHP
<?
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### AST_agent_performance.php
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###
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### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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###
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$group=$_GET["group"]; if (!$group) {$group=$_POST["group"];}
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$query_date=$_GET["query_date"]; if (!$query_date) {$query_date=$_POST["query_date"];}
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$shift=$_GET["shift"]; if (!$shift) {$shift=$_POST["shift"];}
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$submit=$_GET["submit"]; if (!$submit) {$submit=$_POST["submit"];}
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$SUBMIT=$_GET["SUBMIT"]; if (!$SUBMIT) {$SUBMIT=$_POST["SUBMIT"];}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!$query_date) {$query_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?
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echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
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#echo"<META HTTP-EQUIV=Refresh CONTENT=\"7; URL=$PHP_SELF?server_ip=$server_ip&DB=$DB\">\n";
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# query_date - 2005-05-10
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echo "<TITLE>VICIDIAL: Agent Performance</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "</SELECT>\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n";
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if (!$group)
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{
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echo "\n";
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echo "PLEASE SELECT A SERVER AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
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echo " NOTE: stats taken from 6 hour shift specified\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$query_date_BEGIN = "$query_date 08:45:00";
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$query_date_END = "$query_date 15:33:00";
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$time_BEGIN = "08:45:00";
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$time_END = "15:33:00";
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}
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if ($shift == 'PM')
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{
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$query_date_BEGIN = "$query_date 15:33:00";
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$query_date_END = "$query_date 23:15:00";
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$time_BEGIN = "15:33:00";
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$time_END = "23:15:00";
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}
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echo "VICIDIAL: Agent Performance $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- AGENTS Details -------------\n\n";
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echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B | DC | DNC | N | NI | SALE |\n";
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echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=vicidial_log.user and campaign_id='$group' group by full_name order by calls desc limit 1000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$TOTcalls=($TOTcalls + $row[0]);
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$TOTtotTALK=($TOTtotTALK + $row[1]);
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$calls[$i] = sprintf("%-6s", $row[0]);
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$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
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$user[$i] = sprintf("%-6s", $row[3]);
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$USERtotTALK = $row[1];
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$USERavgTALK = $row[4];
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$USERtotTALK_M = ($USERtotTALK / 60);
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$USERtotTALK_M = round($USERtotTALK_M, 2);
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$USERtotTALK_M_int = intval("$USERtotTALK_M");
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$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
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$USERtotTALK_S = ($USERtotTALK_S * 60);
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$USERtotTALK_S = round($USERtotTALK_S, 0);
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if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
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$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
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$pfUSERtotTALK_MS[$i] = sprintf("%6s", $USERtotTALK_MS);
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$USERavgTALK_M = ($USERavgTALK / 60);
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$USERavgTALK_M = round($USERavgTALK_M, 2);
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$USERavgTALK_M_int = intval("$USERavgTALK_M");
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$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
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$USERavgTALK_S = ($USERavgTALK_S * 60);
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$USERavgTALK_S = round($USERavgTALK_S, 0);
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if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
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$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
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$pfUSERavgTALK_MS[$i] = sprintf("%6s", $USERavgTALK_MS);
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$i++;
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}
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$k=0;
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while($k < $i)
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{
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$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 ";
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$stmt="select count(*),status from vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='$group' group by status;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$m=0;
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while ($m < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if ($row[1] == 'A') {$ctA[$k]=sprintf("%-4s", $row[0]); $TOT_A = ($TOT_A + $row[0]);}
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if ($row[1] == 'B') {$ctB[$k]=sprintf("%-4s", $row[0]); $TOT_B = ($TOT_B + $row[0]);}
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if ($row[1] == 'DC') {$ctDC[$k]=sprintf("%-4s", $row[0]); $TOT_DC = ($TOT_DC + $row[0]);}
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if ($row[1] == 'DNC') {$ctDNC[$k]=sprintf("%-4s", $row[0]); $TOT_DNC = ($TOT_DNC + $row[0]);}
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if ($row[1] == 'N') {$ctN[$k]=sprintf("%-4s", $row[0]); $TOT_N = ($TOT_N + $row[0]);}
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if ($row[1] == 'NI') {$ctNI[$k]=sprintf("%-4s", $row[0]); $TOT_NI = ($TOT_NI + $row[0]);}
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if (($row[1] == 'SALE') || ($row[1] == 'XFER') ) {$ctSALE[$k]=sprintf("%-4s", $row[0]); $TOT_SALE = ($TOT_SALE + $row[0]);}
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$m++;
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}
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echo "| $full_name[$k] | $user[$k] | $calls[$k] | $pfUSERtotTALK_MS[$k] | $pfUSERavgTALK_MS[$k] | $ctA[$k] | $ctB[$k] | $ctDC[$k] | $ctDNC[$k] | $ctN[$k] | $ctNI[$k] | $ctSALE[$k] |\n";
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$k++;
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}
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$TOTcalls = sprintf("%-7s", $TOTcalls);
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$TOTtotTALK_M = ($TOTtotTALK / 60);
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$TOTtotTALK_M = round($TOTtotTALK_M, 2);
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$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
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$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
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$TOTtotTALK_S = ($TOTtotTALK_S * 60);
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$TOTtotTALK_S = round($TOTtotTALK_S, 0);
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if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
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$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
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$TOTtotTALK_MS = sprintf("%7s", $TOTtotTALK_MS);
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while(strlen($TOTtotTALK_MS)>7) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
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$TOT_A = sprintf("%-5s", $TOT_A);
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$TOT_B = sprintf("%-5s", $TOT_B);
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$TOT_DC = sprintf("%-5s", $TOT_DC);
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$TOT_DNC = sprintf("%-5s", $TOT_DNC);
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$TOT_N = sprintf("%-5s", $TOT_N);
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$TOT_NI = sprintf("%-5s", $TOT_NI);
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$TOT_SALE = sprintf("%-5s", $TOT_SALE);
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echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
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echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "\n";
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}
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?>
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</BODY></HTML>
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