mattf
4be1b30449
Changed default server version to asterisk_version='1.4.21.2' git-svn-id: svn://192.168.202.10@1171 3d104415-ff17-0410-8863-d5cf3c621b8a
1683 lines
63 KiB
SQL
1683 lines
63 KiB
SQL
CREATE TABLE phones (
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extension VARCHAR(100),
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dialplan_number VARCHAR(20),
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voicemail_id VARCHAR(10),
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phone_ip VARCHAR(15),
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computer_ip VARCHAR(15),
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server_ip VARCHAR(15),
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login VARCHAR(15),
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pass VARCHAR(10),
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status VARCHAR(10),
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active ENUM('Y','N'),
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phone_type VARCHAR(50),
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fullname VARCHAR(50),
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company VARCHAR(10),
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picture VARCHAR(19),
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messages INT(4),
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old_messages INT(4),
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protocol ENUM('SIP','Zap','IAX2','EXTERNAL') default 'SIP',
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local_gmt VARCHAR(6) default '-5',
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ASTmgrUSERNAME VARCHAR(20) default 'cron',
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ASTmgrSECRET VARCHAR(20) default '1234',
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login_user VARCHAR(20),
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login_pass VARCHAR(20),
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login_campaign VARCHAR(10),
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park_on_extension VARCHAR(10) default '8301',
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conf_on_extension VARCHAR(10) default '8302',
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VICIDIAL_park_on_extension VARCHAR(10) default '8301',
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VICIDIAL_park_on_filename VARCHAR(10) default 'park',
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monitor_prefix VARCHAR(10) default '8612',
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recording_exten VARCHAR(10) default '8309',
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voicemail_exten VARCHAR(10) default '8501',
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voicemail_dump_exten VARCHAR(20) default '85026666666666',
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ext_context VARCHAR(20) default 'default',
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dtmf_send_extension VARCHAR(100) default 'local/8500998@default',
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call_out_number_group VARCHAR(100) default 'Zap/g2/',
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client_browser VARCHAR(100) default '/usr/bin/mozilla',
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install_directory VARCHAR(100) default '/usr/local/perl_TK',
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local_web_callerID_URL VARCHAR(255) default 'http://astguiclient.sf.net/test_callerid_output.php',
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VICIDIAL_web_URL VARCHAR(255) default 'http://astguiclient.sf.net/test_VICIDIAL_output.php',
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AGI_call_logging_enabled ENUM('0','1') default '1',
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user_switching_enabled ENUM('0','1') default '1',
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conferencing_enabled ENUM('0','1') default '1',
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admin_hangup_enabled ENUM('0','1') default '0',
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admin_hijack_enabled ENUM('0','1') default '0',
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admin_monitor_enabled ENUM('0','1') default '1',
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call_parking_enabled ENUM('0','1') default '1',
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updater_check_enabled ENUM('0','1') default '1',
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AFLogging_enabled ENUM('0','1') default '1',
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QUEUE_ACTION_enabled ENUM('0','1') default '1',
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CallerID_popup_enabled ENUM('0','1') default '1',
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voicemail_button_enabled ENUM('0','1') default '1',
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enable_fast_refresh ENUM('0','1') default '0',
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fast_refresh_rate INT(5) default '1000',
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enable_persistant_mysql ENUM('0','1') default '0',
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auto_dial_next_number ENUM('0','1') default '1',
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VDstop_rec_after_each_call ENUM('0','1') default '1',
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DBX_server VARCHAR(15),
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DBX_database VARCHAR(15) default 'asterisk',
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DBX_user VARCHAR(15) default 'cron',
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DBX_pass VARCHAR(15) default '1234',
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DBX_port INT(6) default '3306',
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DBY_server VARCHAR(15),
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DBY_database VARCHAR(15) default 'asterisk',
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DBY_user VARCHAR(15) default 'cron',
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DBY_pass VARCHAR(15) default '1234',
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DBY_port INT(6) default '3306',
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outbound_cid VARCHAR(20),
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enable_sipsak_messages ENUM('0','1') default '0',
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email VARCHAR(100),
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template_id VARCHAR(15) NOT NULL,
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conf_override TEXT,
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phone_context VARCHAR(20) default 'default',
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phone_ring_timeout SMALLINT(3) default '60',
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conf_secret VARCHAR(20) default 'test',
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index (server_ip),
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unique index extenserver (extension, server_ip)
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);
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CREATE TABLE servers (
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server_id VARCHAR(10) NOT NULL,
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server_description VARCHAR(255),
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server_ip VARCHAR(15) NOT NULL,
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active ENUM('Y','N'),
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asterisk_version VARCHAR(20) default '1.4.21.1',
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max_vicidial_trunks SMALLINT(4) default '23',
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telnet_host VARCHAR(20) NOT NULL default 'localhost',
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telnet_port INT(5) NOT NULL default '5038',
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ASTmgrUSERNAME VARCHAR(20) NOT NULL default 'cron',
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ASTmgrSECRET VARCHAR(20) NOT NULL default '1234',
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ASTmgrUSERNAMEupdate VARCHAR(20) NOT NULL default 'updatecron',
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ASTmgrUSERNAMElisten VARCHAR(20) NOT NULL default 'listencron',
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ASTmgrUSERNAMEsend VARCHAR(20) NOT NULL default 'sendcron',
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local_gmt VARCHAR(6) default '-5',
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voicemail_dump_exten VARCHAR(20) NOT NULL default '85026666666666',
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answer_transfer_agent VARCHAR(20) NOT NULL default '8365',
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ext_context VARCHAR(20) NOT NULL default 'default',
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sys_perf_log ENUM('Y','N') default 'N',
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vd_server_logs ENUM('Y','N') default 'Y',
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agi_output ENUM('NONE','STDERR','FILE','BOTH') default 'FILE',
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vicidial_balance_active ENUM('Y','N') default 'N',
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balance_trunks_offlimits SMALLINT(5) UNSIGNED default '0',
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recording_web_link ENUM('SERVER_IP','ALT_IP') default 'SERVER_IP',
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alt_server_ip VARCHAR(100) default '',
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active_asterisk_server ENUM('Y','N') default 'Y',
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generate_vicidial_conf ENUM('Y','N') default 'Y',
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rebuild_conf_files ENUM('Y','N') default 'Y',
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outbound_calls_per_second SMALLINT(3) UNSIGNED default '20',
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sysload INT(6) NOT NULL default '0',
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channels_total SMALLINT(4) UNSIGNED NOT NULL default '0',
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cpu_idle_percent SMALLINT(3) UNSIGNED NOT NULL default '0',
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disk_usage VARCHAR(255) default '1',
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sounds_update ENUM('Y','N') default 'N',
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vicidial_recording_limit MEDIUMINT(8) default '60',
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carrier_logging_active ENUM('Y','N') default 'N'
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);
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CREATE UNIQUE INDEX server_id on servers (server_id);
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CREATE TABLE live_channels (
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channel VARCHAR(100) NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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channel_group VARCHAR(30),
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extension VARCHAR(100),
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channel_data VARCHAR(100)
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);
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CREATE TABLE live_sip_channels (
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channel VARCHAR(100) NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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channel_group VARCHAR(30),
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extension VARCHAR(100),
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channel_data VARCHAR(100)
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);
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CREATE TABLE parked_channels (
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channel VARCHAR(100) NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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channel_group VARCHAR(30),
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extension VARCHAR(100),
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parked_by VARCHAR(100),
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parked_time DATETIME
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);
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CREATE TABLE conferences (
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conf_exten INT(7) UNSIGNED NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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extension VARCHAR(100)
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);
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CREATE TABLE recording_log (
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recording_id INT(10) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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channel VARCHAR(100),
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server_ip VARCHAR(15),
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extension VARCHAR(100),
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start_time DATETIME,
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start_epoch INT(10) UNSIGNED,
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end_time DATETIME,
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end_epoch INT(10) UNSIGNED,
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length_in_sec MEDIUMINT(8) UNSIGNED,
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length_in_min DOUBLE(8,2),
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filename VARCHAR(50),
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location VARCHAR(255),
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lead_id INT(9) UNSIGNED,
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user VARCHAR(20),
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vicidial_id VARCHAR(20),
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index(filename),
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index(lead_id),
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index(user),
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index(vicidial_id)
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);
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CREATE TABLE live_inbound (
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uniqueid VARCHAR(20) NOT NULL,
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channel VARCHAR(100) NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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caller_id VARCHAR(30),
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extension VARCHAR(100),
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phone_ext VARCHAR(40),
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start_time DATETIME,
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acknowledged ENUM('Y','N') default 'N',
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inbound_number VARCHAR(20),
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comment_a VARCHAR(50),
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comment_b VARCHAR(50),
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comment_c VARCHAR(50),
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comment_d VARCHAR(50),
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comment_e VARCHAR(50)
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);
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CREATE TABLE inbound_numbers (
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extension VARCHAR(30) NOT NULL,
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full_number VARCHAR(30) NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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inbound_name VARCHAR(30),
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department VARCHAR(30)
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);
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CREATE TABLE server_updater (
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server_ip VARCHAR(15) NOT NULL,
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last_update DATETIME,
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db_time TIMESTAMP
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);
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CREATE TABLE call_log (
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uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
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channel VARCHAR(100),
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channel_group VARCHAR(30),
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type VARCHAR(10),
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server_ip VARCHAR(15),
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extension VARCHAR(100),
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number_dialed VARCHAR(15),
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caller_code VARCHAR(20),
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start_time DATETIME,
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start_epoch INT(10),
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end_time DATETIME,
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end_epoch INT(10),
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length_in_sec INT(10),
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length_in_min DOUBLE(8,2),
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index (caller_code),
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index (server_ip),
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index (channel)
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);
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CREATE TABLE park_log (
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uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
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status VARCHAR(10),
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channel VARCHAR(100),
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channel_group VARCHAR(30),
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server_ip VARCHAR(15),
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parked_time DATETIME,
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grab_time DATETIME,
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hangup_time DATETIME,
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parked_sec INT(10),
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talked_sec INT(10),
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extension VARCHAR(100),
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user VARCHAR(20),
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index (parked_time)
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);
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CREATE TABLE vicidial_manager (
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man_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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uniqueid VARCHAR(20),
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entry_date DATETIME,
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status ENUM('NEW','QUEUE','SENT','UPDATED','DEAD'),
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response ENUM('Y','N'),
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server_ip VARCHAR(15) NOT NULL,
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channel VARCHAR(100),
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action VARCHAR(20),
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callerid VARCHAR(20),
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cmd_line_b VARCHAR(100),
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cmd_line_c VARCHAR(100),
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cmd_line_d VARCHAR(100),
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cmd_line_e VARCHAR(100),
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cmd_line_f VARCHAR(100),
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cmd_line_g VARCHAR(100),
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cmd_line_h VARCHAR(100),
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cmd_line_i VARCHAR(100),
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cmd_line_j VARCHAR(100),
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cmd_line_k VARCHAR(100),
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index (callerid),
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index (uniqueid),
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index serverstat(server_ip,status)
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);
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CREATE TABLE vicidial_list (
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lead_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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entry_date DATETIME,
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modify_date TIMESTAMP,
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status VARCHAR(6),
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user VARCHAR(20),
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vendor_lead_code VARCHAR(20),
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source_id VARCHAR(50),
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list_id BIGINT(14) UNSIGNED,
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gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
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called_since_last_reset ENUM('Y','N','Y1','Y2','Y3','Y4','Y5','Y6','Y7','Y8','Y9','Y10') default 'N',
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phone_code VARCHAR(10),
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phone_number VARCHAR(18) NOT NULL,
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title VARCHAR(4),
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first_name VARCHAR(30),
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middle_initial VARCHAR(1),
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last_name VARCHAR(30),
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address1 VARCHAR(100),
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address2 VARCHAR(100),
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address3 VARCHAR(100),
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city VARCHAR(50),
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state VARCHAR(2),
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province VARCHAR(50),
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postal_code VARCHAR(10),
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country_code VARCHAR(3),
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gender ENUM('M','F','U') default 'U',
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date_of_birth DATE,
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alt_phone VARCHAR(12),
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email VARCHAR(70),
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security_phrase VARCHAR(100),
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comments VARCHAR(255),
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called_count SMALLINT(5) UNSIGNED default '0',
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last_local_call_time DATETIME,
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index (phone_number),
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index (list_id),
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index (called_since_last_reset),
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index (status),
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index (gmt_offset_now),
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index (postal_code),
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index (last_local_call_time)
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);
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CREATE TABLE vicidial_hopper (
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hopper_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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lead_id INT(9) UNSIGNED NOT NULL,
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campaign_id VARCHAR(8),
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status ENUM('READY','QUEUE','INCALL','DONE','HOLD') default 'READY',
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user VARCHAR(20),
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list_id BIGINT(14) UNSIGNED NOT NULL,
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gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
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state VARCHAR(2) default '',
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alt_dial VARCHAR(6) default 'NONE',
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priority TINYINT(2) default '0',
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index (lead_id)
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);
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CREATE TABLE vicidial_live_agents (
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live_agent_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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user VARCHAR(20),
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server_ip VARCHAR(15) NOT NULL,
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conf_exten VARCHAR(20),
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extension VARCHAR(100),
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status ENUM('READY','QUEUE','INCALL','PAUSED','CLOSER') default 'PAUSED',
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lead_id INT(9) UNSIGNED NOT NULL,
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campaign_id VARCHAR(8),
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uniqueid VARCHAR(20),
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callerid VARCHAR(20),
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channel VARCHAR(100),
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random_id INT(8) UNSIGNED,
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last_call_time DATETIME,
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last_update_time TIMESTAMP,
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last_call_finish DATETIME,
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closer_campaigns TEXT,
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call_server_ip VARCHAR(15),
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user_level INT(2) default '0',
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comments VARCHAR(20),
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campaign_weight TINYINT(1) default '0',
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calls_today SMALLINT(5) UNSIGNED default '0',
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external_hangup VARCHAR(1) default '',
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external_status VARCHAR(6) default '',
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external_pause VARCHAR(20) default '',
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external_dial VARCHAR(100) default '',
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agent_log_id INT(9) UNSIGNED default '0',
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index (random_id),
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index (last_call_time),
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index (last_update_time),
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index (last_call_finish)
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);
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CREATE TABLE vicidial_auto_calls (
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auto_call_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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server_ip VARCHAR(15) NOT NULL,
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campaign_id VARCHAR(20),
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status ENUM('SENT','RINGING','LIVE','XFER','PAUSED','CLOSER','BUSY','DISCONNECT','IVR') default 'PAUSED',
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lead_id INT(9) UNSIGNED NOT NULL,
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uniqueid VARCHAR(20),
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callerid VARCHAR(20),
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channel VARCHAR(100),
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phone_code VARCHAR(10),
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phone_number VARCHAR(18),
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call_time DATETIME,
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call_type ENUM('IN','OUT','OUTBALANCE') default 'OUT',
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stage VARCHAR(20) default 'START',
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last_update_time TIMESTAMP,
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alt_dial VARCHAR(6) default 'NONE',
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queue_priority TINYINT(2) default '0',
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agent_only VARCHAR(20) default '',
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index (uniqueid),
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index (callerid),
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index (call_time),
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index (last_update_time)
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);
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CREATE TABLE vicidial_log (
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uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
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lead_id INT(9) UNSIGNED NOT NULL,
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list_id BIGINT(14) UNSIGNED,
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campaign_id VARCHAR(8),
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call_date DATETIME,
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start_epoch INT(10) UNSIGNED,
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end_epoch INT(10) UNSIGNED,
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length_in_sec INT(10),
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status VARCHAR(6),
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phone_code VARCHAR(10),
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phone_number VARCHAR(18),
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user VARCHAR(20),
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comments VARCHAR(255),
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processed ENUM('Y','N'),
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user_group VARCHAR(20),
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term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
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alt_dial VARCHAR(6) default 'NONE',
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index (lead_id),
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index (call_date)
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);
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CREATE TABLE vicidial_closer_log (
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closecallid INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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lead_id INT(9) UNSIGNED NOT NULL,
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list_id BIGINT(14) UNSIGNED,
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campaign_id VARCHAR(20),
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call_date DATETIME,
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start_epoch INT(10) UNSIGNED,
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end_epoch INT(10) UNSIGNED,
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length_in_sec INT(10),
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status VARCHAR(6),
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phone_code VARCHAR(10),
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phone_number VARCHAR(18),
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user VARCHAR(20),
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comments VARCHAR(255),
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processed ENUM('Y','N'),
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queue_seconds DECIMAL(7,2) default '0',
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user_group VARCHAR(20),
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xfercallid INT(9) UNSIGNED,
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term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','HOLDRECALLXFER','HOLDTIME','NOAGENT','NONE') default 'NONE',
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uniqueid VARCHAR(20) NOT NULL default '',
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agent_only VARCHAR(20) default '',
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index (lead_id),
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index (call_date),
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index (campaign_id),
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index (uniqueid)
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);
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CREATE TABLE vicidial_xfer_log (
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xfercallid INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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lead_id INT(9) UNSIGNED NOT NULL,
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list_id BIGINT(14) UNSIGNED,
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campaign_id VARCHAR(20),
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call_date DATETIME,
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phone_code VARCHAR(10),
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phone_number VARCHAR(18),
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user VARCHAR(20),
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closer VARCHAR(20),
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index (lead_id),
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index (call_date)
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);
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CREATE TABLE vicidial_users (
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user_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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user VARCHAR(20) NOT NULL,
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pass VARCHAR(20) NOT NULL,
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full_name VARCHAR(50),
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user_level TINYINT(2) default '1',
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user_group VARCHAR(20),
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phone_login VARCHAR(20),
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phone_pass VARCHAR(20),
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delete_users ENUM('0','1') default '0',
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delete_user_groups ENUM('0','1') default '0',
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delete_lists ENUM('0','1') default '0',
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delete_campaigns ENUM('0','1') default '0',
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delete_ingroups ENUM('0','1') default '0',
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delete_remote_agents ENUM('0','1') default '0',
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load_leads ENUM('0','1') default '0',
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campaign_detail ENUM('0','1') default '0',
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ast_admin_access ENUM('0','1') default '0',
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ast_delete_phones ENUM('0','1') default '0',
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delete_scripts ENUM('0','1') default '0',
|
|
modify_leads ENUM('0','1') default '0',
|
|
hotkeys_active ENUM('0','1') default '0',
|
|
change_agent_campaign ENUM('0','1') default '0',
|
|
agent_choose_ingroups ENUM('0','1') default '1',
|
|
closer_campaigns TEXT,
|
|
scheduled_callbacks ENUM('0','1') default '1',
|
|
agentonly_callbacks ENUM('0','1') default '0',
|
|
agentcall_manual ENUM('0','1') default '0',
|
|
vicidial_recording ENUM('0','1') default '1',
|
|
vicidial_transfers ENUM('0','1') default '1',
|
|
delete_filters ENUM('0','1') default '0',
|
|
alter_agent_interface_options ENUM('0','1') default '0',
|
|
closer_default_blended ENUM('0','1') default '0',
|
|
delete_call_times ENUM('0','1') default '0',
|
|
modify_call_times ENUM('0','1') default '0',
|
|
modify_users ENUM('0','1') default '0',
|
|
modify_campaigns ENUM('0','1') default '0',
|
|
modify_lists ENUM('0','1') default '0',
|
|
modify_scripts ENUM('0','1') default '0',
|
|
modify_filters ENUM('0','1') default '0',
|
|
modify_ingroups ENUM('0','1') default '0',
|
|
modify_usergroups ENUM('0','1') default '0',
|
|
modify_remoteagents ENUM('0','1') default '0',
|
|
modify_servers ENUM('0','1') default '0',
|
|
view_reports ENUM('0','1') default '0',
|
|
vicidial_recording_override ENUM('DISABLED','NEVER','ONDEMAND','ALLCALLS','ALLFORCE') default 'DISABLED',
|
|
alter_custdata_override ENUM('NOT_ACTIVE','ALLOW_ALTER') default 'NOT_ACTIVE',
|
|
qc_enabled ENUM('0','1') default '0',
|
|
qc_user_level INT(2) default '1',
|
|
qc_pass ENUM('0','1') default '0',
|
|
qc_finish ENUM('0','1') default '0',
|
|
qc_commit ENUM('0','1') default '0',
|
|
add_timeclock_log ENUM('0','1') default '0',
|
|
modify_timeclock_log ENUM('0','1') default '0',
|
|
delete_timeclock_log ENUM('0','1') default '0',
|
|
alter_custphone_override ENUM('NOT_ACTIVE','ALLOW_ALTER') default 'NOT_ACTIVE',
|
|
vdc_agent_api_access ENUM('0','1') default '0',
|
|
modify_inbound_dids ENUM('0','1') default '0',
|
|
delete_inbound_dids ENUM('0','1') default '0',
|
|
active ENUM('Y','N') default 'Y',
|
|
alert_enabled ENUM('0','1') default '0',
|
|
download_lists ENUM('0','1') default '0',
|
|
agent_shift_enforcement_override ENUM('DISABLED','OFF','START','ALL') default 'DISABLED',
|
|
manager_shift_enforcement_override ENUM('0','1') default '0',
|
|
shift_override_flag ENUM('0','1') default '0',
|
|
export_reports ENUM('0','1') default '0',
|
|
delete_from_dnc ENUM('0','1') default '0',
|
|
email VARCHAR(100) default '',
|
|
user_code VARCHAR(100) default '',
|
|
territory VARCHAR(100) default ''
|
|
);
|
|
|
|
|
|
CREATE UNIQUE INDEX user ON vicidial_users (user);
|
|
|
|
CREATE TABLE vicidial_user_log (
|
|
user_log_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
user VARCHAR(20),
|
|
event VARCHAR(50),
|
|
campaign_id VARCHAR(8),
|
|
event_date DATETIME,
|
|
event_epoch INT(10) UNSIGNED,
|
|
user_group VARCHAR(20),
|
|
index (user)
|
|
);
|
|
|
|
CREATE TABLE vicidial_user_groups (
|
|
user_group VARCHAR(20) NOT NULL,
|
|
group_name VARCHAR(40) NOT NULL,
|
|
allowed_campaigns TEXT,
|
|
qc_allowed_campaigns TEXT,
|
|
qc_allowed_inbound_groups TEXT,
|
|
group_shifts TEXT,
|
|
forced_timeclock_login ENUM('Y','N','ADMIN_EXEMPT') default 'N',
|
|
shift_enforcement ENUM('OFF','START','ALL') default 'OFF'
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaigns (
|
|
campaign_id VARCHAR(8) PRIMARY KEY NOT NULL,
|
|
campaign_name VARCHAR(40),
|
|
active ENUM('Y','N'),
|
|
dial_status_a VARCHAR(6),
|
|
dial_status_b VARCHAR(6),
|
|
dial_status_c VARCHAR(6),
|
|
dial_status_d VARCHAR(6),
|
|
dial_status_e VARCHAR(6),
|
|
lead_order VARCHAR(30),
|
|
park_ext VARCHAR(10),
|
|
park_file_name VARCHAR(10),
|
|
web_form_address VARCHAR(255),
|
|
allow_closers ENUM('Y','N'),
|
|
hopper_level INT(8) UNSIGNED default '1',
|
|
auto_dial_level VARCHAR(6) default '0',
|
|
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls') default 'oldest_call_finish',
|
|
local_call_time VARCHAR(10) DEFAULT '9am-9pm',
|
|
voicemail_ext VARCHAR(10),
|
|
dial_timeout TINYINT UNSIGNED default '60',
|
|
dial_prefix VARCHAR(20) default '9',
|
|
campaign_cid VARCHAR(20) default '0000000000',
|
|
campaign_vdad_exten VARCHAR(20) default '8368',
|
|
campaign_rec_exten VARCHAR(20) default '8309',
|
|
campaign_recording ENUM('NEVER','ONDEMAND','ALLCALLS','ALLFORCE') default 'ONDEMAND',
|
|
campaign_rec_filename VARCHAR(50) default 'FULLDATE_CUSTPHONE',
|
|
campaign_script VARCHAR(10),
|
|
get_call_launch ENUM('NONE','SCRIPT','WEBFORM') default 'NONE',
|
|
am_message_exten VARCHAR(20),
|
|
amd_send_to_vmx ENUM('Y','N') default 'N',
|
|
xferconf_a_dtmf VARCHAR(50),
|
|
xferconf_a_number VARCHAR(50),
|
|
xferconf_b_dtmf VARCHAR(50),
|
|
xferconf_b_number VARCHAR(50),
|
|
alt_number_dialing ENUM('Y','N') default 'N',
|
|
scheduled_callbacks ENUM('Y','N') default 'N',
|
|
lead_filter_id VARCHAR(10) default 'NONE',
|
|
drop_call_seconds TINYINT(3) unsigned default '5',
|
|
drop_action ENUM('HANGUP','MESSAGE','VOICEMAIL','IN_GROUP') default 'MESSAGE',
|
|
safe_harbor_exten VARCHAR(20) default '8307',
|
|
display_dialable_count ENUM('Y','N') default 'Y',
|
|
wrapup_seconds SMALLINT(3) UNSIGNED default '0',
|
|
wrapup_message VARCHAR(255) default 'Wrapup Call',
|
|
closer_campaigns TEXT default '',
|
|
use_internal_dnc ENUM('Y','N') default 'N',
|
|
allcalls_delay SMALLINT(3) UNSIGNED default '0',
|
|
omit_phone_code ENUM('Y','N') default 'N',
|
|
dial_method ENUM('MANUAL','RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE','INBOUND_MAN') default 'MANUAL',
|
|
available_only_ratio_tally ENUM('Y','N') default 'N',
|
|
adaptive_dropped_percentage VARCHAR(4) default '3',
|
|
adaptive_maximum_level VARCHAR(6) default '3.0',
|
|
adaptive_latest_server_time VARCHAR(4) default '2100',
|
|
adaptive_intensity VARCHAR(6) default '0',
|
|
adaptive_dl_diff_target SMALLINT(3) default '0',
|
|
concurrent_transfers ENUM('AUTO','1','2','3','4','5','6','7','8','9','10') default 'AUTO',
|
|
auto_alt_dial ENUM('NONE','ALT_ONLY','ADDR3_ONLY','ALT_AND_ADDR3','ALT_AND_EXTENDED','ALT_AND_ADDR3_AND_EXTENDED','EXTENDED_ONLY') default 'NONE',
|
|
auto_alt_dial_statuses VARCHAR(255) default ' B N NA DC -',
|
|
agent_pause_codes_active ENUM('Y','N','FORCE') default 'N',
|
|
campaign_description VARCHAR(255),
|
|
campaign_changedate DATETIME,
|
|
campaign_stats_refresh ENUM('Y','N') default 'N',
|
|
campaign_logindate DATETIME,
|
|
dial_statuses VARCHAR(255) default ' NEW -',
|
|
disable_alter_custdata ENUM('Y','N') default 'N',
|
|
no_hopper_leads_logins ENUM('Y','N') default 'N',
|
|
list_order_mix VARCHAR(20) default 'DISABLED',
|
|
campaign_allow_inbound ENUM('Y','N') default 'N',
|
|
manual_dial_list_id BIGINT(14) UNSIGNED default '998',
|
|
default_xfer_group VARCHAR(20) default '---NONE---',
|
|
xfer_groups TEXT default '',
|
|
queue_priority TINYINT(2) default '50',
|
|
drop_inbound_group VARCHAR(20) default '---NONE---',
|
|
qc_enabled ENUM('Y','N') default 'N',
|
|
qc_statuses TEXT,
|
|
qc_lists TEXT,
|
|
qc_shift_id VARCHAR(20) default '24HRMIDNIGHT',
|
|
qc_get_record_launch ENUM('NONE','SCRIPT','WEBFORM','QCSCRIPT','QCWEBFORM') default 'NONE',
|
|
qc_show_recording ENUM('Y','N') default 'Y',
|
|
qc_web_form_address VARCHAR(255),
|
|
qc_script VARCHAR(10),
|
|
survey_first_audio_file VARCHAR(50) default 'US_pol_survey_hello',
|
|
survey_dtmf_digits VARCHAR(16) default '1238',
|
|
survey_ni_digit VARCHAR(1) default '8',
|
|
survey_opt_in_audio_file VARCHAR(50) default 'US_pol_survey_transfer',
|
|
survey_ni_audio_file VARCHAR(50) default 'US_thanks_no_contact',
|
|
survey_method ENUM('AGENT_XFER','VOICEMAIL','EXTENSION','HANGUP','CAMPREC_60_WAV') default 'AGENT_XFER',
|
|
survey_no_response_action ENUM('OPTIN','OPTOUT') default 'OPTIN',
|
|
survey_ni_status VARCHAR(6) default 'NI',
|
|
survey_response_digit_map VARCHAR(255) default '1-DEMOCRAT|2-REPUBLICAN|3-INDEPENDANT|8-OPTOUT|X-NO RESPONSE|',
|
|
survey_xfer_exten VARCHAR(20) default '8300',
|
|
survey_camp_record_dir VARCHAR(255) default '/home/survey',
|
|
disable_alter_custphone ENUM('Y','N','HIDE') default 'Y',
|
|
display_queue_count ENUM('Y','N') default 'Y',
|
|
manual_dial_filter VARCHAR(50) default 'NONE',
|
|
agent_clipboard_copy VARCHAR(50) default 'NONE',
|
|
agent_extended_alt_dial ENUM('Y','N') default 'N',
|
|
use_campaign_dnc ENUM('Y','N') default 'N',
|
|
three_way_call_cid ENUM('CAMPAIGN','CUSTOMER','AGENT_PHONE','AGENT_CHOOSE') default 'CAMPAIGN',
|
|
three_way_dial_prefix VARCHAR(20) default '',
|
|
web_form_target VARCHAR(100) NOT NULL default 'vdcwebform',
|
|
vtiger_search_category VARCHAR(100) default 'LEAD',
|
|
vtiger_create_call_record ENUM('Y','N','DISPO') default 'Y',
|
|
vtiger_create_lead_record ENUM('Y','N') default 'Y',
|
|
vtiger_screen_login ENUM('Y','N','NEW_WINDOW') default 'Y',
|
|
cpd_amd_action ENUM('DISABLED','DISPO','MESSAGE') default 'DISABLED',
|
|
agent_allow_group_alias ENUM('Y','N') default 'N',
|
|
default_group_alias VARCHAR(30) default '',
|
|
vtiger_search_dead ENUM('DISABLED','ASK','RESURRECT') default 'ASK',
|
|
vtiger_status_call ENUM('Y','N') default 'N',
|
|
survey_third_digit VARCHAR(1) default '',
|
|
survey_third_audio_file VARCHAR(50) default 'US_thanks_no_contact',
|
|
survey_third_status VARCHAR(6) default 'NI',
|
|
survey_third_exten VARCHAR(20) default '8300',
|
|
survey_fourth_digit VARCHAR(1) default '',
|
|
survey_fourth_audio_file VARCHAR(50) default 'US_thanks_no_contact',
|
|
survey_fourth_status VARCHAR(6) default 'NI',
|
|
survey_fourth_exten VARCHAR(20) default '8300',
|
|
drop_lockout_time VARCHAR(6) default '0',
|
|
quick_transfer_button ENUM('N','IN_GROUP','PRESET_1','PRESET_2') default 'N',
|
|
prepopulate_transfer_preset ENUM('N','PRESET_1','PRESET_2') default 'N'
|
|
);
|
|
|
|
CREATE TABLE vicidial_lists (
|
|
list_id BIGINT(14) UNSIGNED PRIMARY KEY NOT NULL,
|
|
list_name VARCHAR(30),
|
|
campaign_id VARCHAR(8),
|
|
active ENUM('Y','N'),
|
|
list_description VARCHAR(255),
|
|
list_changedate DATETIME,
|
|
list_lastcalldate DATETIME
|
|
);
|
|
|
|
CREATE TABLE vicidial_statuses (
|
|
status VARCHAR(6) PRIMARY KEY NOT NULL,
|
|
status_name VARCHAR(30),
|
|
selectable ENUM('Y','N'),
|
|
human_answered ENUM('Y','N') default 'N',
|
|
category VARCHAR(20) default 'UNDEFINED',
|
|
sale ENUM('Y','N') default 'N',
|
|
dnc ENUM('Y','N') default 'N',
|
|
customer_contact ENUM('Y','N') default 'N',
|
|
not_interested ENUM('Y','N') default 'N',
|
|
unworkable ENUM('Y','N') default 'N'
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaign_statuses (
|
|
status VARCHAR(6) NOT NULL,
|
|
status_name VARCHAR(30),
|
|
selectable ENUM('Y','N'),
|
|
campaign_id VARCHAR(8),
|
|
human_answered ENUM('Y','N') default 'N',
|
|
category VARCHAR(20) default 'UNDEFINED',
|
|
sale ENUM('Y','N') default 'N',
|
|
dnc ENUM('Y','N') default 'N',
|
|
customer_contact ENUM('Y','N') default 'N',
|
|
not_interested ENUM('Y','N') default 'N',
|
|
unworkable ENUM('Y','N') default 'N',
|
|
index (campaign_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaign_hotkeys (
|
|
status VARCHAR(6) NOT NULL,
|
|
hotkey VARCHAR(1) NOT NULL,
|
|
status_name VARCHAR(30),
|
|
selectable ENUM('Y','N'),
|
|
campaign_id VARCHAR(8),
|
|
index (campaign_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_conferences (
|
|
conf_exten INT(7) UNSIGNED NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
extension VARCHAR(100),
|
|
leave_3way ENUM('0','1') default '0',
|
|
leave_3way_datetime DATETIME
|
|
);
|
|
|
|
CREATE UNIQUE INDEX serverconf on vicidial_conferences (server_ip, conf_exten);
|
|
|
|
CREATE TABLE vicidial_phone_codes (
|
|
country_code SMALLINT(5) UNSIGNED,
|
|
country CHAR(3),
|
|
areacode CHAR(3),
|
|
state VARCHAR(4),
|
|
GMT_offset VARCHAR(5),
|
|
DST enum('Y','N'),
|
|
DST_range VARCHAR(8),
|
|
geographic_description VARCHAR(30)
|
|
);
|
|
|
|
CREATE TABLE vicidial_inbound_groups (
|
|
group_id VARCHAR(20) PRIMARY KEY NOT NULL,
|
|
group_name VARCHAR(30),
|
|
group_color VARCHAR(7),
|
|
active ENUM('Y','N'),
|
|
web_form_address VARCHAR(255),
|
|
voicemail_ext VARCHAR(10),
|
|
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level','inbound_group_rank','campaign_rank','fewest_calls','fewest_calls_campaign') default 'oldest_call_finish',
|
|
fronter_display ENUM('Y','N') default 'Y',
|
|
ingroup_script VARCHAR(10),
|
|
get_call_launch ENUM('NONE','SCRIPT','WEBFORM') default 'NONE',
|
|
xferconf_a_dtmf VARCHAR(50),
|
|
xferconf_a_number VARCHAR(50),
|
|
xferconf_b_dtmf VARCHAR(50),
|
|
xferconf_b_number VARCHAR(50),
|
|
drop_call_seconds SMALLINT(4) unsigned default '360',
|
|
drop_action ENUM('HANGUP','MESSAGE','VOICEMAIL','IN_GROUP') default 'MESSAGE',
|
|
drop_exten VARCHAR(20) default '8307',
|
|
call_time_id VARCHAR(20) default '24hours',
|
|
after_hours_action ENUM('HANGUP','MESSAGE','EXTENSION','VOICEMAIL','IN_GROUP') default 'MESSAGE',
|
|
after_hours_message_filename VARCHAR(255) default 'vm-goodbye',
|
|
after_hours_exten VARCHAR(20) default '8300',
|
|
after_hours_voicemail VARCHAR(20),
|
|
welcome_message_filename VARCHAR(255) default '---NONE---',
|
|
moh_context VARCHAR(50) default 'default',
|
|
onhold_prompt_filename VARCHAR(255) default 'generic_hold',
|
|
prompt_interval SMALLINT(5) UNSIGNED default '60',
|
|
agent_alert_exten VARCHAR(100) default 'ding',
|
|
agent_alert_delay INT(6) default '1000',
|
|
default_xfer_group VARCHAR(20) default '---NONE---',
|
|
queue_priority TINYINT(2) default '0',
|
|
drop_inbound_group VARCHAR(20) default '---NONE---',
|
|
ingroup_recording_override ENUM('DISABLED','NEVER','ONDEMAND','ALLCALLS','ALLFORCE') default 'DISABLED',
|
|
ingroup_rec_filename VARCHAR(50) default 'NONE',
|
|
afterhours_xfer_group VARCHAR(20) default '---NONE---',
|
|
qc_enabled ENUM('Y','N') default 'N',
|
|
qc_statuses TEXT,
|
|
qc_shift_id VARCHAR(20) default '24HRMIDNIGHT',
|
|
qc_get_record_launch ENUM('NONE','SCRIPT','WEBFORM','QCSCRIPT','QCWEBFORM') default 'NONE',
|
|
qc_show_recording ENUM('Y','N') default 'Y',
|
|
qc_web_form_address VARCHAR(255),
|
|
qc_script VARCHAR(10),
|
|
play_place_in_line ENUM('Y','N') default 'N',
|
|
play_estimate_hold_time ENUM('Y','N') default 'N',
|
|
hold_time_option ENUM('NONE','EXTENSION','VOICEMAIL','IN_GROUP','CALLERID_CALLBACK','DROP_ACTION','PRESS_VMAIL') default 'NONE',
|
|
hold_time_option_seconds SMALLINT(5) default '360',
|
|
hold_time_option_exten VARCHAR(20) default '8300',
|
|
hold_time_option_voicemail VARCHAR(20) default '',
|
|
hold_time_option_xfer_group VARCHAR(20) default '---NONE---',
|
|
hold_time_option_callback_filename VARCHAR(255) default 'vm-hangup',
|
|
hold_time_option_callback_list_id BIGINT(14) UNSIGNED default '999',
|
|
hold_recall_xfer_group VARCHAR(20) default '---NONE---',
|
|
no_delay_call_route ENUM('Y','N') default 'N',
|
|
play_welcome_message ENUM('ALWAYS','NEVER','IF_WAIT_ONLY','YES_UNLESS_NODELAY') default 'ALWAYS',
|
|
answer_sec_pct_rt_stat_one SMALLINT(5) UNSIGNED default '20',
|
|
answer_sec_pct_rt_stat_two SMALLINT(5) UNSIGNED default '30',
|
|
default_group_alias VARCHAR(30) default '',
|
|
no_agent_no_queue ENUM('N','Y','NO_PAUSED') default 'N',
|
|
no_agent_action ENUM('CALLMENU','INGROUP','DID','MESSAGE','EXTENSION','VOICEMAIL') default 'MESSAGE',
|
|
no_agent_action_value VARCHAR(255) default 'nbdy-avail-to-take-call|vm-goodbye'
|
|
);
|
|
|
|
CREATE TABLE vicidial_stations (
|
|
agent_station VARCHAR(10) PRIMARY KEY NOT NULL,
|
|
phone_channel VARCHAR(100),
|
|
computer_ip VARCHAR(15) NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
DB_server_ip VARCHAR(15) NOT NULL,
|
|
DB_user VARCHAR(15),
|
|
DB_pass VARCHAR(15),
|
|
DB_port VARCHAR(6)
|
|
);
|
|
|
|
CREATE TABLE vicidial_remote_agents (
|
|
remote_agent_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
user_start VARCHAR(20),
|
|
number_of_lines TINYINT UNSIGNED default '1',
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
conf_exten VARCHAR(20),
|
|
status ENUM('ACTIVE','INACTIVE') default 'INACTIVE',
|
|
campaign_id VARCHAR(8),
|
|
closer_campaigns TEXT
|
|
);
|
|
|
|
CREATE TABLE live_inbound_log (
|
|
uniqueid VARCHAR(20) NOT NULL,
|
|
channel VARCHAR(100) NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
caller_id VARCHAR(30),
|
|
extension VARCHAR(100),
|
|
phone_ext VARCHAR(40),
|
|
start_time DATETIME,
|
|
acknowledged ENUM('Y','N') default 'N',
|
|
inbound_number VARCHAR(20),
|
|
comment_a VARCHAR(50),
|
|
comment_b VARCHAR(50),
|
|
comment_c VARCHAR(50),
|
|
comment_d VARCHAR(50),
|
|
comment_e VARCHAR(50),
|
|
index (uniqueid),
|
|
index (phone_ext),
|
|
index (start_time)
|
|
);
|
|
|
|
CREATE TABLE web_client_sessions (
|
|
extension VARCHAR(100) NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
program ENUM('agc','vicidial','monitor','other') default 'agc',
|
|
start_time DATETIME NOT NULL,
|
|
session_name VARCHAR(40) UNIQUE NOT NULL
|
|
);
|
|
|
|
CREATE TABLE server_performance (
|
|
start_time DATETIME NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
sysload INT(6) NOT NULL,
|
|
freeram SMALLINT(5) UNSIGNED NOT NULL,
|
|
usedram SMALLINT(5) UNSIGNED NOT NULL,
|
|
processes SMALLINT(4) UNSIGNED NOT NULL,
|
|
channels_total SMALLINT(4) UNSIGNED NOT NULL,
|
|
trunks_total SMALLINT(4) UNSIGNED NOT NULL,
|
|
clients_total SMALLINT(4) UNSIGNED NOT NULL,
|
|
clients_zap SMALLINT(4) UNSIGNED NOT NULL,
|
|
clients_iax SMALLINT(4) UNSIGNED NOT NULL,
|
|
clients_local SMALLINT(4) UNSIGNED NOT NULL,
|
|
clients_sip SMALLINT(4) UNSIGNED NOT NULL,
|
|
live_recordings SMALLINT(4) UNSIGNED NOT NULL,
|
|
cpu_user_percent SMALLINT(3) UNSIGNED NOT NULL default '0',
|
|
cpu_system_percent SMALLINT(3) UNSIGNED NOT NULL default '0',
|
|
cpu_idle_percent SMALLINT(3) UNSIGNED NOT NULL default '0'
|
|
);
|
|
|
|
CREATE TABLE vicidial_agent_log (
|
|
agent_log_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
user VARCHAR(20),
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
event_time DATETIME,
|
|
lead_id INT(9) UNSIGNED,
|
|
campaign_id VARCHAR(8),
|
|
pause_epoch INT(10) UNSIGNED,
|
|
pause_sec SMALLINT(5) UNSIGNED default '0',
|
|
wait_epoch INT(10) UNSIGNED,
|
|
wait_sec SMALLINT(5) UNSIGNED default '0',
|
|
talk_epoch INT(10) UNSIGNED,
|
|
talk_sec SMALLINT(5) UNSIGNED default '0',
|
|
dispo_epoch INT(10) UNSIGNED,
|
|
dispo_sec SMALLINT(5) UNSIGNED default '0',
|
|
status VARCHAR(6),
|
|
user_group VARCHAR(20),
|
|
comments VARCHAR(20),
|
|
sub_status VARCHAR(6),
|
|
index (lead_id),
|
|
index (user),
|
|
index (event_time)
|
|
);
|
|
|
|
CREATE TABLE vicidial_scripts (
|
|
script_id VARCHAR(10) PRIMARY KEY NOT NULL,
|
|
script_name VARCHAR(50),
|
|
script_comments VARCHAR(255),
|
|
script_text TEXT,
|
|
active ENUM('Y','N')
|
|
);
|
|
|
|
CREATE TABLE phone_favorites (
|
|
extension VARCHAR(100),
|
|
server_ip VARCHAR(15),
|
|
extensions_list TEXT
|
|
);
|
|
|
|
CREATE TABLE vicidial_callbacks (
|
|
callback_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
lead_id INT(9) UNSIGNED,
|
|
list_id BIGINT(14) UNSIGNED,
|
|
campaign_id VARCHAR(8),
|
|
status VARCHAR(10),
|
|
entry_time DATETIME,
|
|
callback_time DATETIME,
|
|
modify_date TIMESTAMP,
|
|
user VARCHAR(20),
|
|
recipient ENUM('USERONLY','ANYONE'),
|
|
comments VARCHAR(255),
|
|
user_group VARCHAR(20),
|
|
index (lead_id),
|
|
index (status),
|
|
index (callback_time)
|
|
);
|
|
|
|
CREATE TABLE vicidial_list_pins (
|
|
pins_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
entry_time DATETIME,
|
|
phone_number VARCHAR(18),
|
|
lead_id INT(9) UNSIGNED,
|
|
campaign_id VARCHAR(20),
|
|
product_code VARCHAR(20),
|
|
user VARCHAR(20),
|
|
digits VARCHAR(20),
|
|
index (lead_id),
|
|
index (phone_number),
|
|
index (entry_time)
|
|
);
|
|
|
|
CREATE TABLE vicidial_lead_filters (
|
|
lead_filter_id VARCHAR(10) PRIMARY KEY NOT NULL,
|
|
lead_filter_name VARCHAR(30) NOT NULL,
|
|
lead_filter_comments VARCHAR(255),
|
|
lead_filter_sql TEXT
|
|
);
|
|
|
|
CREATE TABLE vicidial_call_times (
|
|
call_time_id VARCHAR(10) PRIMARY KEY NOT NULL,
|
|
call_time_name VARCHAR(30) NOT NULL,
|
|
call_time_comments VARCHAR(255) default '',
|
|
ct_default_start SMALLINT(4) unsigned NOT NULL default '900',
|
|
ct_default_stop SMALLINT(4) unsigned NOT NULL default '2100',
|
|
ct_sunday_start SMALLINT(4) unsigned default '0',
|
|
ct_sunday_stop SMALLINT(4) unsigned default '0',
|
|
ct_monday_start SMALLINT(4) unsigned default '0',
|
|
ct_monday_stop SMALLINT(4) unsigned default '0',
|
|
ct_tuesday_start SMALLINT(4) unsigned default '0',
|
|
ct_tuesday_stop SMALLINT(4) unsigned default '0',
|
|
ct_wednesday_start SMALLINT(4) unsigned default '0',
|
|
ct_wednesday_stop SMALLINT(4) unsigned default '0',
|
|
ct_thursday_start SMALLINT(4) unsigned default '0',
|
|
ct_thursday_stop SMALLINT(4) unsigned default '0',
|
|
ct_friday_start SMALLINT(4) unsigned default '0',
|
|
ct_friday_stop SMALLINT(4) unsigned default '0',
|
|
ct_saturday_start SMALLINT(4) unsigned default '0',
|
|
ct_saturday_stop SMALLINT(4) unsigned default '0',
|
|
ct_state_call_times TEXT default ''
|
|
);
|
|
|
|
CREATE TABLE vicidial_state_call_times (
|
|
state_call_time_id VARCHAR(10) PRIMARY KEY NOT NULL,
|
|
state_call_time_state VARCHAR(2) NOT NULL,
|
|
state_call_time_name VARCHAR(30) NOT NULL,
|
|
state_call_time_comments VARCHAR(255) default '',
|
|
sct_default_start SMALLINT(4) unsigned NOT NULL default '900',
|
|
sct_default_stop SMALLINT(4) unsigned NOT NULL default '2100',
|
|
sct_sunday_start SMALLINT(4) unsigned default '0',
|
|
sct_sunday_stop SMALLINT(4) unsigned default '0',
|
|
sct_monday_start SMALLINT(4) unsigned default '0',
|
|
sct_monday_stop SMALLINT(4) unsigned default '0',
|
|
sct_tuesday_start SMALLINT(4) unsigned default '0',
|
|
sct_tuesday_stop SMALLINT(4) unsigned default '0',
|
|
sct_wednesday_start SMALLINT(4) unsigned default '0',
|
|
sct_wednesday_stop SMALLINT(4) unsigned default '0',
|
|
sct_thursday_start SMALLINT(4) unsigned default '0',
|
|
sct_thursday_stop SMALLINT(4) unsigned default '0',
|
|
sct_friday_start SMALLINT(4) unsigned default '0',
|
|
sct_friday_stop SMALLINT(4) unsigned default '0',
|
|
sct_saturday_start SMALLINT(4) unsigned default '0',
|
|
sct_saturday_stop SMALLINT(4) unsigned default '0'
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaign_stats (
|
|
campaign_id VARCHAR(20) PRIMARY KEY NOT NULL,
|
|
update_time TIMESTAMP,
|
|
dialable_leads INT(9) UNSIGNED default '0',
|
|
calls_today INT(9) UNSIGNED default '0',
|
|
answers_today INT(9) UNSIGNED default '0',
|
|
drops_today INT(9) UNSIGNED default '0',
|
|
drops_today_pct VARCHAR(6) default '0',
|
|
drops_answers_today_pct VARCHAR(6) default '0',
|
|
calls_hour INT(9) UNSIGNED default '0',
|
|
answers_hour INT(9) UNSIGNED default '0',
|
|
drops_hour INT(9) UNSIGNED default '0',
|
|
drops_hour_pct VARCHAR(6) default '0',
|
|
calls_halfhour INT(9) UNSIGNED default '0',
|
|
answers_halfhour INT(9) UNSIGNED default '0',
|
|
drops_halfhour INT(9) UNSIGNED default '0',
|
|
drops_halfhour_pct VARCHAR(6) default '0',
|
|
calls_fivemin INT(9) UNSIGNED default '0',
|
|
answers_fivemin INT(9) UNSIGNED default '0',
|
|
drops_fivemin INT(9) UNSIGNED default '0',
|
|
drops_fivemin_pct VARCHAR(6) default '0',
|
|
calls_onemin INT(9) UNSIGNED default '0',
|
|
answers_onemin INT(9) UNSIGNED default '0',
|
|
drops_onemin INT(9) UNSIGNED default '0',
|
|
drops_onemin_pct VARCHAR(6) default '0',
|
|
differential_onemin VARCHAR(20) default '0',
|
|
agents_average_onemin VARCHAR(20) default '0',
|
|
balance_trunk_fill SMALLINT(5) UNSIGNED default '0',
|
|
status_category_1 VARCHAR(20),
|
|
status_category_count_1 INT(9) UNSIGNED default '0',
|
|
status_category_2 VARCHAR(20),
|
|
status_category_count_2 INT(9) UNSIGNED default '0',
|
|
status_category_3 VARCHAR(20),
|
|
status_category_count_3 INT(9) UNSIGNED default '0',
|
|
status_category_4 VARCHAR(20),
|
|
status_category_count_4 INT(9) UNSIGNED default '0',
|
|
hold_sec_stat_one MEDIUMINT(8) UNSIGNED default '0',
|
|
hold_sec_stat_two MEDIUMINT(8) UNSIGNED default '0',
|
|
agent_non_pause_sec MEDIUMINT(8) UNSIGNED default '0',
|
|
hold_sec_answer_calls MEDIUMINT(8) UNSIGNED default '0',
|
|
hold_sec_drop_calls MEDIUMINT(8) UNSIGNED default '0',
|
|
hold_sec_queue_calls MEDIUMINT(8) UNSIGNED default '0'
|
|
);
|
|
|
|
CREATE TABLE vicidial_dnc (
|
|
phone_number VARCHAR(18) PRIMARY KEY NOT NULL
|
|
);
|
|
|
|
CREATE TABLE vicidial_lead_recycle (
|
|
recycle_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
campaign_id VARCHAR(8),
|
|
status VARCHAR(6) NOT NULL,
|
|
attempt_delay SMALLINT(5) UNSIGNED default '1800',
|
|
attempt_maximum TINYINT(3) UNSIGNED default '2',
|
|
active ENUM('Y','N') default 'N',
|
|
index (campaign_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaign_server_stats (
|
|
campaign_id VARCHAR(20) NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
update_time TIMESTAMP,
|
|
local_trunk_shortage SMALLINT(5) UNSIGNED default '0',
|
|
index (campaign_id),
|
|
index (server_ip)
|
|
);
|
|
|
|
CREATE TABLE vicidial_server_trunks (
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
campaign_id VARCHAR(20) NOT NULL,
|
|
dedicated_trunks SMALLINT(5) UNSIGNED default '0',
|
|
trunk_restriction ENUM('MAXIMUM_LIMIT','OVERFLOW_ALLOWED') default 'OVERFLOW_ALLOWED',
|
|
index (campaign_id),
|
|
index (server_ip)
|
|
);
|
|
|
|
CREATE TABLE vicidial_postal_codes (
|
|
postal_code VARCHAR(10) NOT NULL,
|
|
state VARCHAR(4),
|
|
GMT_offset VARCHAR(5),
|
|
DST enum('Y','N'),
|
|
DST_range VARCHAR(8),
|
|
country CHAR(3),
|
|
country_code SMALLINT(5) UNSIGNED
|
|
);
|
|
|
|
CREATE TABLE vicidial_pause_codes (
|
|
pause_code VARCHAR(6) NOT NULL,
|
|
pause_code_name VARCHAR(30),
|
|
billable ENUM('NO','YES','HALF') default 'NO',
|
|
campaign_id VARCHAR(8),
|
|
index (campaign_id)
|
|
);
|
|
|
|
CREATE TABLE system_settings (
|
|
version VARCHAR(50),
|
|
install_date VARCHAR(50),
|
|
use_non_latin ENUM('0','1') default '0',
|
|
webroot_writable ENUM('0','1') default '1',
|
|
enable_queuemetrics_logging ENUM('0','1') default '0',
|
|
queuemetrics_server_ip VARCHAR(15),
|
|
queuemetrics_dbname VARCHAR(50),
|
|
queuemetrics_login VARCHAR(50),
|
|
queuemetrics_pass VARCHAR(50),
|
|
queuemetrics_url VARCHAR(255),
|
|
queuemetrics_log_id VARCHAR(10) default 'VIC',
|
|
queuemetrics_eq_prepend VARCHAR(255) default 'NONE',
|
|
vicidial_agent_disable ENUM('NOT_ACTIVE','LIVE_AGENT','EXTERNAL','ALL') default 'ALL',
|
|
allow_sipsak_messages ENUM('0','1') default '0',
|
|
admin_home_url VARCHAR(255) default '../vicidial/welcome.php',
|
|
enable_agc_xfer_log ENUM('0','1') default '0',
|
|
db_schema_version INT(8) UNSIGNED default '0',
|
|
auto_user_add_value INT(9) UNSIGNED default '101',
|
|
timeclock_end_of_day VARCHAR(4) default '0000',
|
|
timeclock_last_reset_date DATE,
|
|
vdc_header_date_format VARCHAR(50) default 'MS_DASH_24HR 2008-06-24 23:59:59',
|
|
vdc_customer_date_format VARCHAR(50) default 'AL_TEXT_AMPM OCT 24, 2008 11:59:59 PM',
|
|
vdc_header_phone_format VARCHAR(50) default 'US_PARN (000)000-0000',
|
|
vdc_agent_api_active ENUM('0','1') default '0',
|
|
qc_last_pull_time DATETIME,
|
|
enable_vtiger_integration ENUM('0','1') default '0',
|
|
vtiger_server_ip VARCHAR(15),
|
|
vtiger_dbname VARCHAR(50),
|
|
vtiger_login VARCHAR(50),
|
|
vtiger_pass VARCHAR(50),
|
|
vtiger_url VARCHAR(255),
|
|
qc_features_active ENUM('1','0') default '0',
|
|
outbound_autodial_active ENUM('1','0') default '1',
|
|
outbound_calls_per_second SMALLINT(3) UNSIGNED default '40',
|
|
enable_tts_integration ENUM('0','1') default '0',
|
|
agentonly_callback_campaign_lock ENUM('0','1') default '1',
|
|
sounds_central_control_active ENUM('0','1') default '0',
|
|
sounds_web_server VARCHAR(15) default '127.0.0.1',
|
|
sounds_web_directory VARCHAR(255) default '',
|
|
active_voicemail_server VARCHAR(15) default '',
|
|
auto_dial_limit VARCHAR(5) default '4',
|
|
user_territories_active ENUM('0','1') default '0',
|
|
allow_custom_dialplan ENUM('0','1') default '0'
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaigns_list_mix (
|
|
vcl_id VARCHAR(20) PRIMARY KEY NOT NULL,
|
|
vcl_name VARCHAR(50),
|
|
campaign_id VARCHAR(8),
|
|
list_mix_container TEXT,
|
|
mix_method ENUM('EVEN_MIX','IN_ORDER','RANDOM') default 'IN_ORDER',
|
|
status ENUM('ACTIVE','INACTIVE') default 'INACTIVE',
|
|
index (campaign_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_status_categories (
|
|
vsc_id VARCHAR(20) PRIMARY KEY NOT NULL,
|
|
vsc_name VARCHAR(50),
|
|
vsc_description VARCHAR(255),
|
|
tovdad_display ENUM('Y','N') default 'N',
|
|
sale_category ENUM('Y','N') default 'N',
|
|
dead_lead_category ENUM('Y','N') default 'N'
|
|
);
|
|
|
|
CREATE TABLE vicidial_ivr (
|
|
ivr_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
entry_time DATETIME,
|
|
length_in_sec SMALLINT(5) UNSIGNED default '0',
|
|
inbound_number VARCHAR(12),
|
|
recording_id INT(9) UNSIGNED,
|
|
recording_filename VARCHAR(50),
|
|
company_id VARCHAR(12),
|
|
phone_number VARCHAR(18),
|
|
lead_id INT(9) UNSIGNED,
|
|
campaign_id VARCHAR(20),
|
|
product_code VARCHAR(20),
|
|
user VARCHAR(20),
|
|
prompt_audio_1 VARCHAR(20),
|
|
prompt_response_1 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_2 VARCHAR(20),
|
|
prompt_response_2 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_3 VARCHAR(20),
|
|
prompt_response_3 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_4 VARCHAR(20),
|
|
prompt_response_4 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_5 VARCHAR(20),
|
|
prompt_response_5 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_6 VARCHAR(20),
|
|
prompt_response_6 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_7 VARCHAR(20),
|
|
prompt_response_7 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_8 VARCHAR(20),
|
|
prompt_response_8 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_9 VARCHAR(20),
|
|
prompt_response_9 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_10 VARCHAR(20),
|
|
prompt_response_10 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_11 VARCHAR(20),
|
|
prompt_response_11 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_12 VARCHAR(20),
|
|
prompt_response_12 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_13 VARCHAR(20),
|
|
prompt_response_13 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_14 VARCHAR(20),
|
|
prompt_response_14 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_15 VARCHAR(20),
|
|
prompt_response_15 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_16 VARCHAR(20),
|
|
prompt_response_16 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_17 VARCHAR(20),
|
|
prompt_response_17 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_18 VARCHAR(20),
|
|
prompt_response_18 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_19 VARCHAR(20),
|
|
prompt_response_19 TINYINT(1) UNSIGNED default '0',
|
|
prompt_audio_20 VARCHAR(20),
|
|
prompt_response_20 TINYINT(1) UNSIGNED default '0',
|
|
index (phone_number),
|
|
index (entry_time)
|
|
);
|
|
|
|
ALTER TABLE vicidial_ivr AUTO_INCREMENT = 1000000;
|
|
|
|
CREATE TABLE vicidial_inbound_group_agents (
|
|
user VARCHAR(20),
|
|
group_id VARCHAR(20),
|
|
group_rank TINYINT(1) default '0',
|
|
group_weight TINYINT(1) default '0',
|
|
calls_today SMALLINT(5) UNSIGNED default '0',
|
|
group_web_vars VARCHAR(255) default '',
|
|
index (group_id),
|
|
index (user)
|
|
);
|
|
|
|
CREATE TABLE vicidial_live_inbound_agents (
|
|
user VARCHAR(20),
|
|
group_id VARCHAR(20),
|
|
group_weight TINYINT(1) default '0',
|
|
calls_today SMALLINT(5) UNSIGNED default '0',
|
|
last_call_time DATETIME,
|
|
last_call_finish DATETIME,
|
|
index (group_id),
|
|
index (group_weight)
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaign_agents (
|
|
user VARCHAR(20),
|
|
campaign_id VARCHAR(20),
|
|
campaign_rank TINYINT(1) default '0',
|
|
campaign_weight TINYINT(1) default '0',
|
|
calls_today SMALLINT(5) UNSIGNED default '0',
|
|
group_web_vars VARCHAR(255) default '',
|
|
index (campaign_id),
|
|
index (user)
|
|
);
|
|
|
|
CREATE TABLE vicidial_user_closer_log (
|
|
user VARCHAR(20),
|
|
campaign_id VARCHAR(20),
|
|
event_date DATETIME,
|
|
blended ENUM('1','0') default '0',
|
|
closer_campaigns TEXT,
|
|
index (user),
|
|
index (event_date)
|
|
);
|
|
|
|
CREATE TABLE vicidial_qc_codes (
|
|
code VARCHAR(8) PRIMARY KEY NOT NULL,
|
|
code_name VARCHAR(30)
|
|
);
|
|
|
|
CREATE TABLE vicidial_agent_sph (
|
|
campaign_group_id VARCHAR(20) NOT NULL,
|
|
stat_date DATE NOT NULL,
|
|
shift VARCHAR(20) NOT NULL,
|
|
role ENUM('FRONTER','CLOSER') default 'FRONTER',
|
|
user VARCHAR(20) NOT NULL,
|
|
calls MEDIUMINT(8) UNSIGNED default '0',
|
|
sales MEDIUMINT(8) UNSIGNED default '0',
|
|
login_sec MEDIUMINT(8) UNSIGNED default '0',
|
|
login_hours DECIMAL(5,2) DEFAULT '0.00',
|
|
sph DECIMAL(6,2) DEFAULT '0.00',
|
|
index (campaign_group_id),
|
|
index (stat_date)
|
|
);
|
|
|
|
CREATE TABLE phones_alias (
|
|
alias_id VARCHAR(20) NOT NULL UNIQUE PRIMARY KEY,
|
|
alias_name VARCHAR(50),
|
|
logins_list VARCHAR(255)
|
|
);
|
|
|
|
CREATE TABLE vicidial_shifts (
|
|
shift_id VARCHAR(20) NOT NULL,
|
|
shift_name VARCHAR(50),
|
|
shift_start_time VARCHAR(4) default '0900',
|
|
shift_length VARCHAR(5) default '16:00',
|
|
shift_weekdays VARCHAR(7) default '0123456',
|
|
index (shift_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_timeclock_log (
|
|
timeclock_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
event_epoch INT(10) UNSIGNED NOT NULL,
|
|
event_date DATETIME NOT NULL,
|
|
login_sec INT(10) UNSIGNED,
|
|
event VARCHAR(50) NOT NULL,
|
|
user VARCHAR(20) NOT NULL,
|
|
user_group VARCHAR(20) NOT NULL,
|
|
ip_address VARCHAR(15),
|
|
shift_id VARCHAR(20),
|
|
notes VARCHAR(255),
|
|
manager_user VARCHAR(20),
|
|
manager_ip VARCHAR(15),
|
|
event_datestamp TIMESTAMP NOT NULL,
|
|
tcid_link INT(9) UNSIGNED,
|
|
index (user)
|
|
);
|
|
|
|
CREATE TABLE vicidial_timeclock_status (
|
|
user VARCHAR(20) UNIQUE NOT NULL,
|
|
user_group VARCHAR(20) NOT NULL,
|
|
event_epoch INT(10) UNSIGNED,
|
|
event_date TIMESTAMP,
|
|
status VARCHAR(50),
|
|
ip_address VARCHAR(15),
|
|
shift_id VARCHAR(20),
|
|
index (user)
|
|
);
|
|
|
|
CREATE TABLE vicidial_timeclock_audit_log (
|
|
timeclock_id INT(9) UNSIGNED NOT NULL,
|
|
event_epoch INT(10) UNSIGNED NOT NULL,
|
|
event_date DATETIME NOT NULL,
|
|
login_sec INT(10) UNSIGNED,
|
|
event VARCHAR(50) NOT NULL,
|
|
user VARCHAR(20) NOT NULL,
|
|
user_group VARCHAR(20) NOT NULL,
|
|
ip_address VARCHAR(15),
|
|
shift_id VARCHAR(20),
|
|
event_datestamp TIMESTAMP NOT NULL,
|
|
tcid_link INT(9) UNSIGNED,
|
|
index (timeclock_id),
|
|
index (user)
|
|
);
|
|
|
|
CREATE TABLE vicidial_admin_log (
|
|
admin_log_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
event_date DATETIME NOT NULL,
|
|
user VARCHAR(20) NOT NULL,
|
|
ip_address VARCHAR(15) NOT NULL,
|
|
event_section VARCHAR(30) NOT NULL,
|
|
event_type ENUM('ADD','COPY','LOAD','RESET','MODIFY','DELETE','SEARCH','LOGIN','LOGOUT','CLEAR','OVERRIDE','EXPORT','OTHER') default 'OTHER',
|
|
record_id VARCHAR(50) NOT NULL,
|
|
event_code VARCHAR(255) NOT NULL,
|
|
event_sql TEXT,
|
|
event_notes TEXT,
|
|
index (user),
|
|
index (event_section),
|
|
index (record_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_list_alt_phones (
|
|
alt_phone_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
lead_id INT(9) UNSIGNED NOT NULL,
|
|
phone_code VARCHAR(10),
|
|
phone_number VARCHAR(18),
|
|
alt_phone_note VARCHAR(30),
|
|
alt_phone_count SMALLINT(5) UNSIGNED,
|
|
active ENUM('Y','N') default 'Y',
|
|
index (lead_id),
|
|
index (phone_number)
|
|
);
|
|
|
|
CREATE TABLE vicidial_campaign_dnc (
|
|
phone_number VARCHAR(18) NOT NULL,
|
|
campaign_id VARCHAR(8) NOT NULL,
|
|
index (phone_number),
|
|
unique index phonecamp (phone_number, campaign_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_inbound_dids (
|
|
did_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
did_pattern VARCHAR(50) NOT NULL,
|
|
did_description VARCHAR(50),
|
|
did_active ENUM('Y','N') default 'Y',
|
|
did_route ENUM('EXTEN','VOICEMAIL','AGENT','PHONE','IN_GROUP','CALLMENU') default 'EXTEN',
|
|
extension VARCHAR(50) default '9998811112',
|
|
exten_context VARCHAR(50) default 'default',
|
|
voicemail_ext VARCHAR(10),
|
|
phone VARCHAR(100),
|
|
server_ip VARCHAR(15),
|
|
user VARCHAR(20),
|
|
user_unavailable_action ENUM('IN_GROUP','EXTEN','VOICEMAIL','PHONE') default 'VOICEMAIL',
|
|
user_route_settings_ingroup VARCHAR(20) default 'AGENTDIRECT',
|
|
group_id VARCHAR(20),
|
|
call_handle_method VARCHAR(20) default 'CID',
|
|
agent_search_method ENUM('LO','LB','SO') default 'LB',
|
|
list_id BIGINT(14) UNSIGNED default '999',
|
|
campaign_id VARCHAR(8),
|
|
phone_code VARCHAR(10) default '1',
|
|
unique index (did_pattern),
|
|
menu_id VARCHAR(50) default '',
|
|
index (group_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_did_log (
|
|
uniqueid VARCHAR(20) NOT NULL,
|
|
channel VARCHAR(100) NOT NULL,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
caller_id_number VARCHAR(18),
|
|
caller_id_name VARCHAR(20),
|
|
extension VARCHAR(100),
|
|
call_date DATETIME,
|
|
did_id VARCHAR(9) default '',
|
|
did_route VARCHAR(9) default '',
|
|
index (uniqueid),
|
|
index (caller_id_number),
|
|
index (extension),
|
|
index (call_date)
|
|
);
|
|
|
|
CREATE TABLE vicidial_api_log (
|
|
api_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
user VARCHAR(20) NOT NULL,
|
|
api_date DATETIME,
|
|
api_script VARCHAR(10),
|
|
function VARCHAR(20) NOT NULL,
|
|
agent_user VARCHAR(20),
|
|
value VARCHAR(255),
|
|
result VARCHAR(10),
|
|
result_reason VARCHAR(255),
|
|
source VARCHAR(20),
|
|
data TEXT,
|
|
index(api_date)
|
|
);
|
|
|
|
CREATE TABLE vicidial_nanpa_prefix_codes (
|
|
areacode CHAR(3),
|
|
prefix CHAR(3),
|
|
GMT_offset VARCHAR(6),
|
|
DST enum('Y','N'),
|
|
latitude VARCHAR(17),
|
|
longitude VARCHAR(17),
|
|
city VARCHAR(50) default '',
|
|
state VARCHAR(2) default '',
|
|
postal_code VARCHAR(10) default '',
|
|
country VARCHAR(2) default ''
|
|
);
|
|
|
|
CREATE INDEX areaprefix on vicidial_nanpa_prefix_codes (areacode,prefix);
|
|
|
|
CREATE TABLE vicidial_cpd_log (
|
|
cpd_id INT(10) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
channel VARCHAR(100) NOT NULL,
|
|
uniqueid VARCHAR(20),
|
|
callerid VARCHAR(20),
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
lead_id INT(9) UNSIGNED,
|
|
event_date DATETIME,
|
|
result VARCHAR(20),
|
|
status ENUM('NEW','PROCESSED') default 'NEW',
|
|
cpd_seconds DECIMAL(7,2) default '0',
|
|
index(uniqueid),
|
|
index(callerid),
|
|
index(lead_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_conf_templates (
|
|
template_id VARCHAR(15) NOT NULL,
|
|
template_name VARCHAR(50) NOT NULL,
|
|
template_contents TEXT,
|
|
unique index (template_id)
|
|
);
|
|
|
|
CREATE TABLE vicidial_server_carriers (
|
|
carrier_id VARCHAR(15) NOT NULL,
|
|
carrier_name VARCHAR(50) NOT NULL,
|
|
registration_string VARCHAR(255),
|
|
template_id VARCHAR(15) NOT NULL,
|
|
account_entry TEXT,
|
|
protocol ENUM('SIP','Zap','IAX2','EXTERNAL') default 'SIP',
|
|
globals_string VARCHAR(255),
|
|
dialplan_entry TEXT,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
active ENUM('Y','N') default 'Y',
|
|
unique index(carrier_id),
|
|
index (server_ip)
|
|
);
|
|
|
|
CREATE TABLE groups_alias (
|
|
group_alias_id VARCHAR(30) NOT NULL UNIQUE PRIMARY KEY,
|
|
group_alias_name VARCHAR(50),
|
|
caller_id_number VARCHAR(20),
|
|
caller_id_name VARCHAR(20),
|
|
active ENUM('Y','N') default 'N'
|
|
);
|
|
|
|
CREATE TABLE user_call_log (
|
|
user_call_log_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
user VARCHAR(20),
|
|
call_date DATETIME,
|
|
call_type VARCHAR(20),
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
phone_number VARCHAR(20),
|
|
number_dialed VARCHAR(30),
|
|
lead_id INT(9) UNSIGNED,
|
|
callerid VARCHAR(20),
|
|
group_alias_id VARCHAR(30),
|
|
index (user),
|
|
index (call_date)
|
|
);
|
|
|
|
CREATE TABLE vicidial_tts_prompts (
|
|
tts_id VARCHAR(50) PRIMARY KEY NOT NULL,
|
|
tts_name VARCHAR(100),
|
|
active ENUM('Y','N'),
|
|
tts_text TEXT
|
|
);
|
|
|
|
CREATE TABLE vicidial_call_menu (
|
|
menu_id VARCHAR(50) PRIMARY KEY NOT NULL,
|
|
menu_name VARCHAR(100),
|
|
menu_prompt VARCHAR(255),
|
|
menu_timeout SMALLINT(2) UNSIGNED default '10',
|
|
menu_timeout_prompt VARCHAR(255) default 'NONE',
|
|
menu_invalid_prompt VARCHAR(255) default 'NONE',
|
|
menu_repeat TINYINT(1) UNSIGNED default '0',
|
|
menu_time_check ENUM('0','1') default '0',
|
|
call_time_id VARCHAR(20) default '',
|
|
track_in_vdac ENUM('0','1') default '1',
|
|
custom_dialplan_entry TEXT,
|
|
tracking_group VARCHAR(20) default 'CALLMENU'
|
|
);
|
|
|
|
CREATE TABLE vicidial_call_menu_options (
|
|
menu_id VARCHAR(50) NOT NULL,
|
|
option_value VARCHAR(20) NOT NULL default '',
|
|
option_description VARCHAR(255) default '',
|
|
option_route VARCHAR(20),
|
|
option_route_value VARCHAR(255),
|
|
option_route_value_context VARCHAR(100),
|
|
index (menu_id),
|
|
unique index menuoption (menu_id, option_value)
|
|
);
|
|
|
|
CREATE TABLE vicidial_user_territories (
|
|
user VARCHAR(20) NOT NULL,
|
|
territory VARCHAR(100) default '',
|
|
level ENUM('TOP_AGENT','STANDARD_AGENT','BOTTOM_AGENT') default 'STANDARD_AGENT',
|
|
index (user),
|
|
unique index userterritory (user, territory)
|
|
);
|
|
|
|
CREATE TABLE vicidial_territories (
|
|
territory_id MEDIUMINT(8) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
|
territory VARCHAR(100) default '',
|
|
territory_description VARCHAR(255) default '',
|
|
unique index uniqueterritory (territory)
|
|
);
|
|
|
|
CREATE TABLE vicidial_override_ids (
|
|
id_table VARCHAR(50) PRIMARY KEY NOT NULL,
|
|
active ENUM('0','1') default '1',
|
|
value INT(9) default '0'
|
|
);
|
|
|
|
CREATE TABLE vicidial_carrier_log (
|
|
uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
|
|
call_date DATETIME,
|
|
server_ip VARCHAR(15) NOT NULL,
|
|
lead_id INT(9) UNSIGNED,
|
|
hangup_cause TINYINT(1) UNSIGNED default '0',
|
|
dialstatus VARCHAR(16),
|
|
channel VARCHAR(100),
|
|
dial_time SMALLINT(2) UNSIGNED default '0',
|
|
index (call_date)
|
|
);
|
|
|
|
CREATE TABLE vicidial_list_update_log (
|
|
event_date DATETIME,
|
|
lead_id INT(9) UNSIGNED,
|
|
vendor_id VARCHAR(20),
|
|
phone_number VARCHAR(20),
|
|
status VARCHAR(6),
|
|
old_status VARCHAR(6),
|
|
filename VARCHAR(255) default '',
|
|
result VARCHAR(20),
|
|
result_rows SMALLINT(3) UNSIGNED default '0',
|
|
index (event_date)
|
|
);
|
|
|
|
|
|
ALTER TABLE vicidial_campaign_server_stats ENGINE=HEAP;
|
|
|
|
ALTER TABLE live_channels ENGINE=HEAP;
|
|
|
|
ALTER TABLE live_sip_channels ENGINE=HEAP;
|
|
|
|
ALTER TABLE parked_channels ENGINE=HEAP;
|
|
|
|
ALTER TABLE server_updater ENGINE=HEAP;
|
|
|
|
ALTER TABLE web_client_sessions ENGINE=HEAP;
|
|
|
|
|
|
UPDATE system_settings SET auto_user_add_value='1101';
|
|
|
|
INSERT INTO vicidial_inbound_groups(group_id,group_name,group_color,active,queue_priority) values('AGENTDIRECT','Single Agent Direct Queue','white','Y','99');
|
|
|
|
INSERT INTO vicidial_lists SET list_id='999',list_name='Default inbound list',campaign_id='TESTCAMP',active='N';
|
|
INSERT INTO vicidial_lists SET list_id='998',list_name='Default Manual list',campaign_id='TESTCAMP',active='N';
|
|
|
|
INSERT INTO system_settings (version,install_date) values('2.2.0b0.5', CURDATE());
|
|
|
|
INSERT INTO vicidial_status_categories (vsc_id,vsc_name) values('UNDEFINED','Default Category');
|
|
|
|
INSERT INTO vicidial_user_groups SET user_group='ADMIN',group_name='VICIDIAL ADMINISTRATORS',allowed_campaigns=' -ALL-CAMPAIGNS- - -';
|
|
|
|
INSERT INTO vicidial_call_times SET call_time_id='24hours',call_time_name='default 24 hours calling',ct_default_start='0',ct_default_stop='2400';
|
|
INSERT INTO vicidial_call_times SET call_time_id='9am-9pm',call_time_name='default 9am to 9pm calling',ct_default_start='900',ct_default_stop='2100';
|
|
INSERT INTO vicidial_call_times SET call_time_id='9am-5pm',call_time_name='default 9am to 5pm calling',ct_default_start='900',ct_default_stop='1700';
|
|
INSERT INTO vicidial_call_times SET call_time_id='12pm-5pm',call_time_name='default 12pm to 5pm calling',ct_default_start='1200',ct_default_stop='1700';
|
|
INSERT INTO vicidial_call_times SET call_time_id='12pm-9pm',call_time_name='default 12pm to 9pm calling',ct_default_start='1200',ct_default_stop='1200';
|
|
INSERT INTO vicidial_call_times SET call_time_id='5pm-9pm',call_time_name='default 5pm to 9pm calling',ct_default_start='1700',ct_default_stop='2100';
|
|
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='alabama',state_call_time_state='AL',state_call_time_name='Alabama 8am-8pm and Sunday',sct_default_start='800',sct_default_stop='2000',sct_sunday_start='2400',sct_sunday_stop='2400';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='illinois',state_call_time_state='IL',state_call_time_name='Illinois 8am',sct_default_start='800',sct_default_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='indiana',state_call_time_state='IN',state_call_time_name='Indiana 8pm restriction',sct_default_start='900',sct_default_stop='2000';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='kentucky',state_call_time_state='KY',state_call_time_name='Kentucky 10am restriction',sct_default_start='1000',sct_default_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='louisiana',state_call_time_state='LA',state_call_time_name='Louisiana 8am-8pm and Sunday',sct_default_start='800',sct_default_stop='2000',sct_sunday_start='2400',sct_sunday_stop='2400';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='massachuse',state_call_time_state='MA',state_call_time_name='Massachusetts 8am-8pm',sct_default_start='800',sct_default_stop='2000';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='mississipp',state_call_time_state='MS',state_call_time_name='Mississippi 8am-8pm and Sunday',sct_default_start='800',sct_default_stop='2000',sct_sunday_start='2400',sct_sunday_stop='2400';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='nebraska',state_call_time_state='NE',state_call_time_name='Nebraska 8am',sct_default_start='800',sct_default_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='nevada',state_call_time_state='NV',state_call_time_name='Nevada 8pm restriction',sct_default_start='900',sct_default_stop='2000';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='pennsylvan',state_call_time_state='PA',state_call_time_name='Pennsylvania sunday restriction',sct_sunday_start='1330',sct_sunday_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='rhodeislan',state_call_time_state='RI',state_call_time_name='Rhode Island restrictions',sct_default_start='900',sct_default_stop='1800',sct_sunday_start='2400',sct_sunday_stop='2400',sct_saturday_start='1000',sct_saturday_stop='1700';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='sdakota',state_call_time_state='SD',state_call_time_name='South Dakota sunday restrict',sct_sunday_start='2400',sct_sunday_stop='2400';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='tennessee',state_call_time_state='TN',state_call_time_name='Tennessee 8am',sct_default_start='800',sct_default_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='texas',state_call_time_state='TX',state_call_time_name='Texas sunday restriction',sct_sunday_start='1200',sct_sunday_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='utah',state_call_time_state='UT',state_call_time_name='Utah 8pm restriction',sct_default_start='900',sct_default_stop='2000';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='washington',state_call_time_state='WA',state_call_time_name='Washington 8am',sct_default_start='800',sct_default_stop='2100';
|
|
INSERT INTO vicidial_state_call_times SET state_call_time_id='wyoming',state_call_time_state='WY',state_call_time_name='Wyoming 8am-8pm',sct_default_start='800',sct_default_stop='2000';
|
|
|
|
INSERT INTO vicidial_shifts SET shift_id='24HRMIDNIGHT',shift_name='24 hours 7 days a week',shift_start_time='0000',shift_length='24:00',shift_weekdays='0123456';
|
|
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','227','MD','-5','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','CAN','343','ON','-5','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','364','KY','-6','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','447','IL','-6','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','575','NM','-7','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','CAN','581','QC','-5','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','CAN','587','AB','-7','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','659','AL','-6','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','667','MD','-5','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','681','WV','-5','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','USA','730','IL','-6','Y','SSM-FSN','');
|
|
INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_offset, DST, DST_range, geographic_description) VALUES ('1','DOM','829','','-4','N','','Dominican Republic');
|
|
|
|
INSERT INTO vicidial_conf_templates SET template_id='SIP_generic',template_name='SIP phone generic',template_contents="type=friend\nhost=dynamic\ncanreinvite=no\ncontext=default";
|
|
INSERT INTO vicidial_conf_templates SET template_id='IAX_generic',template_name='IAX phone generic',template_contents="type=friend\nhost=dynamic\nmaxauthreq=10\nauth=md5,plaintext,rsa\ncontext=default";
|
|
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INSERT INTO vicidial_server_carriers SET carrier_id='PARAXIP', carrier_name='TEST ParaXip CPD example',registration_string='', template_id='--NONE--', account_entry="[paraxip]\ndisallow=all\nallow=ulaw\ntype=peer\nusername=paraxip\nfromuser=paraxip\nsecret=test\nfromdomain=10.10.10.16\nhost=10.10.10.15\ninsecure=port,invite\noutboundproxy=10.0.0.7", protocol='SIP', globals_string='TESTSIPTRUNKP = SIP/paraxip', dialplan_entry="exten => _5591999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)\nexten => _5591999NXXXXXX,2,Dial(${TESTSIPTRUNKP}/${EXTEN:4},,tTor)\nexten => _5591999NXXXXXX,3,Hangup", server_ip='10.10.10.15', active='N';
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INSERT INTO vicidial_server_carriers SET carrier_id='SIPEXAMPLE', carrier_name='TEST SIP carrier example',registration_string='register => testcarrier:test@10.10.10.15:5060', template_id='--NONE--', account_entry="[testcarrier]\ndisallow=all\nallow=ulaw\ntype=friend\nusername=testcarrier\nsecret=test\nhost=dynamic\ndtmfmode=rfc2833\ncontext=trunkinbound\n", protocol='SIP', globals_string='TESTSIPTRUNK = SIP/testcarrier', dialplan_entry="exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)\nexten => _91999NXXXXXX,2,Dial(${TESTSIPTRUNK}/${EXTEN:2},,tTor)\nexten => _91999NXXXXXX,3,Hangup\n", server_ip='10.10.10.15', active='N';
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INSERT INTO vicidial_server_carriers SET carrier_id='IAXEXAMPLE', carrier_name='TEST IAX carrier example',registration_string='register => testcarrier:test@10.10.10.15:4569', template_id='--NONE--', account_entry="[testcarrier]\ndisallow=all\nallow=ulaw\ntype=friend\naccountcode=testcarrier\nsecret=test\nhost=dynamic\ncontext=trunkinbound\n", protocol='IAX2', globals_string='TESTIAXTRUNK = IAX2/testcarrier', dialplan_entry="exten => _71999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)\nexten => _71999NXXXXXX,2,Dial(${TESTIAXTRUNK}/${EXTEN:2},,tTor)\nexten => _71999NXXXXXX,3,Hangup\n", server_ip='10.10.10.15', active='N';
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INSERT INTO vicidial_inbound_dids SET did_pattern='default', did_description='Default DID', did_active='Y', did_route='EXTEN', extension='9998811112', exten_context='default';
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_users','0','1000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_campaigns','0','20000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_inbound_groups','0','30000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_lists','0','40000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_call_menu','0','50000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_user_groups','0','60000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_lead_filters','0','70000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('vicidial_scripts','0','80000');
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INSERT INTO vicidial_override_ids(id_table,active,value) values('phones','0','100');
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INSERT INTO vicidial_lead_filters(lead_filter_id,lead_filter_name,lead_filter_comments,lead_filter_sql) values('DROP72HOUR','UK 72 hour Drop No Call','Prevents dropped calls from being called within 72 hours of the last attempt',"( ( (status='DROP') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -3 DAY),' ',CURTIME()) ) ) or (status != 'DROP') )");
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UPDATE system_settings SET qc_last_pull_time=NOW();
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CREATE INDEX country_postal_code on vicidial_postal_codes (country_code,postal_code);
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CREATE INDEX country_area_code on vicidial_phone_codes (country_code,areacode);
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CREATE INDEX country_state on vicidial_phone_codes (country_code,state);
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CREATE INDEX country_code on vicidial_phone_codes (country_code);
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CREATE INDEX phone_list on vicidial_list (phone_number,list_id);
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CREATE INDEX list_phone on vicidial_list (list_id,phone_number);
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CREATE INDEX start_time on call_log (start_time);
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CREATE INDEX end_time on call_log (end_time);
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CREATE INDEX time on call_log (start_time,end_time);
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CREATE INDEX list_status on vicidial_list (list_id,status);
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CREATE INDEX time_user on vicidial_agent_log (event_time,user);
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CREATE INDEX date_user on vicidial_xfer_log (call_date,user);
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CREATE INDEX date_closer on vicidial_xfer_log (call_date,closer);
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CREATE INDEX phone_number on vicidial_xfer_log (phone_number);
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CREATE INDEX phone_number on vicidial_closer_log (phone_number);
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CREATE INDEX date_user on vicidial_closer_log (call_date,user);
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CREATE INDEX comment_a on live_inbound_log (comment_a);
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UPDATE system_settings SET db_schema_version='1158';
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GRANT RELOAD ON *.* TO cron@'%';
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GRANT RELOAD ON *.* TO cron@localhost;
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flush privileges;
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