94 lines
3.3 KiB
Plaintext
94 lines
3.3 KiB
Plaintext
AGENT MONITOR DOC Started: 2013-07-16 Updated: 2013-07-16
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Requirements:
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This feature requires SVN/trunk revision 2001 or higher, as well as DB Schema
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Version 1354 or higher.
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Description:
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This feature allows you to set up a remote monitoring feature that can work from
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an external DID through a Call Menu and require an access code(through Call Menu)
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as well as restrict the agents that can be listened to by campaign.
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This will also work across a multiple server cluster.
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The CLI option flags below can be used for the agent_monitor.agi script in the
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up_monitor context below:
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1. USER, PHONE, PLOGIN or REDIRECT, lookup by user id, phone extension or phone login (default is USER)
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2. Y or N, log in api log (default is N)
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3. BARGE or LISTEN, (default is LISTEN)
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4. Prepopulated ID, for use in context by itself
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5. Campaign limits, double-dash-delimited, i.e. "TEST--TEST2", (default is disabled)
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6. Y or N, play user IDs to listen to (default is N)
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It is also possible to have different settings by duplicating the up_monitor and
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up_monitor_exit contexts for multiple sets of monitoring.
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The new agent_monitor.agi script replaces the old agi-phone_monitor.agi script
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and the dialplan entries below should replace the older dialplan entries used.
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#########################################################################
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### ADD THE LINES BELOW TO THE SYSTEM SETTINGS CUSTOM DIALPLAN
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#########################################################################
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; quiet entry, listen-only, exit-on-dtmf conferences for VICIDIAL (listen)
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exten => _568600XXX,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit)
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exten => _568600XXX,n,Meetme(${EXTEN:2},mqX)
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exten => _568600XXX,n,Hangup()
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; barge, exit-on-dtmf conferences for VICIDIAL (barge)
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exten => _578600XXX,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit)
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exten => _578600XXX,n,Meetme(${EXTEN:2},X)
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exten => _578600XXX,n,Hangup()
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; quiet entry, listen-only, exit-on-dtmf conferences for VICIDIAL (listen)
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exten => _588600XXX,1,Dial(${TRUNKblind}/56${EXTEN:2},55,o)
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exten => _588600XXX,n,Hangup()
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; barge, exit-on-dtmf conferences for VICIDIAL (barge)
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exten => _598600XXX,1,Dial(${TRUNKblind}/57${EXTEN:2},55,o)
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exten => _598600XXX,n,Hangup()
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[up_monitor]
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exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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exten => _X.,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit)
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exten => _X.,n,AGI(agent_monitor.agi,USER---N---LISTEN---${EXTEN}------N)
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exten => _X.,n,Hangup()
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exten => s,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit)
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exten => s,n,AGI(agent_monitor.agi,USER---N---LISTEN---------N)
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exten => s,n,Hangup()
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exten => i,1,Goto(up_monitor,s,1)
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exten => i,n,Hangup()
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exten => #,1,Goto(up_monitor,s,1)
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exten => #,n,Hangup()
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exten => t,1,Goto(up_monitor,s,1)
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exten => t,n,Hangup()
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[up_monitor_exit]
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exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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exten => _X,1,AGI(agent_monitor.agi,REDIRECT)
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exten => _X,n,Hangup()
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exten => i,1,AGI(agent_monitor.agi,REDIRECT)
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exten => i,n,Hangup()
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exten => #,1,AGI(agent_monitor.agi,REDIRECT)
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exten => #,n,Hangup()
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exten => t,1,AGI(agent_monitor.agi,REDIRECT)
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exten => t,n,Hangup()
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