1366 lines
62 KiB
PHP
1366 lines
62 KiB
PHP
<?php
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# fcstats.php
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#
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# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 70813-1526 - First Build
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# 71008-1436 - Added shift to be defined in dbconnect_mysqli.php
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# 71217-1128 - Changed method for calculating stats
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# 71228-1140 - added percentages, cross-day start/stop
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# 80328-1139 - adapted for basic fronter/closer stats
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# 90310-2132 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110703-1828 - Added download option
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# 111104-1213 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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# 120705-2007 - Changed SALES to use sales status flag
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# 130414-0126 - Added report logging
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# 130610-0948 - Finalized changing of all ereg instances to preg
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# 130619-2339 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-1930 - Changed to mysqli PHP functions
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# 140108-0725 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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if(!function_exists('MathZDC')) {
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function MathZDC($dividend, $divisor, $quotient=0) {
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if ($divisor==0) {
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return $quotient;
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} else if ($dividend==0) {
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return 0;
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} else {
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return ($dividend/$divisor);
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}
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}
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["query_hour"])) {$query_hour=$_GET["query_hour"];}
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elseif (isset($_POST["query_hour"])) {$query_hour=$_POST["query_hour"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["end_hour"])) {$end_hour=$_GET["end_hour"];}
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elseif (isset($_POST["end_hour"])) {$end_hour=$_POST["end_hour"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Fronter - Closer Report';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_text.="function ToggleAgentSpan(span_name) {\n";
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$JS_text.=" if (document.getElementById(span_name).style.display=='none') {\n";
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$JS_text.=" document.getElementById(span_name).style.display='block';\n";
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$JS_text.=" } else {\n";
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$JS_text.=" document.getElementById(span_name).style.display='none';\n";
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$JS_text.=" }\n";
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$JS_text.="}\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$shift = preg_replace("/'|\"|\\\\|;/","",$shift);
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = "You are not allowed to view reports";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = "Login incorrect, please try again";
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group, $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = 'CL_TEST_L';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select group_id from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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$groups_string='|';
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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$groups_string .= "$groups[$i]|";
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$i++;
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}
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$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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if ($all_user_groups) {$user_group[$i]=$row[0];}
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$i++;
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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while($i < $user_group_ct)
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{
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$user_group_string .= "$user_group[$i]|";
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$user_group_SQL .= "'$user_group[$i]',";
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$user_groupQS .= "&user_group[]=$user_group[$i]";
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
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{
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$user_group_SQL = "";
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$VLuser_group_SQL = "";
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$VCLuser_group_SQL = "";
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}
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else
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{
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$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
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$TCuser_group_SQL = $user_group_SQL;
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$VLuser_group_SQL = "and vicidial_log.user_group IN($user_group_SQL)";
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$VCLuser_group_SQL = "and vicidial_closer_log.user_group IN($user_group_SQL)";
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$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
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$TCuser_group_SQL = "and user_group IN($TCuser_group_SQL)";
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}
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if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
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$HTML_head.="<HTML>\n";
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$HTML_head.="<HEAD>\n";
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$HTML_head.="<STYLE type=\"text/css\">\n";
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$HTML_head.="<!--\n";
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$HTML_head.=" .green {color: white; background-color: green}\n";
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$HTML_head.=" .red {color: white; background-color: red}\n";
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$HTML_head.=" .blue {color: white; background-color: blue}\n";
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$HTML_head.=" .purple {color: white; background-color: purple}\n";
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$HTML_head.="-->\n";
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$HTML_head.=" </STYLE>\n";
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$HTML_head.="\n";
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$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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#if (strlen($group) > 0)
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# {
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# if (preg_match("/\|$group\|/i",$groups_string))
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# {
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# # $HTML_head.="<!-- group set: $group $groups_string -->\n";
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# }
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# else
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# {
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# # $HTML_head.="<!-- group not found: $group $groups_string -->\n";
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# $group='';
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# }
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# }
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$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HTML_head.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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# require("admin_header.php");
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$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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$HTML_text.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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$HTML_text.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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$HTML_text.="<script language=\"JavaScript\">\n";
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$HTML_text.="var o_cal = new tcal ({\n";
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$HTML_text.=" // form name\n";
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$HTML_text.=" 'formname': 'vicidial_report',\n";
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$HTML_text.=" // input name\n";
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$HTML_text.=" 'controlname': 'query_date'\n";
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$HTML_text.="});\n";
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$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
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$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
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$HTML_text.="</script>\n";
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$HTML_text.="<select name='query_hour'>\n";
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if ($query_hour) {$HTML_text.="<option value='$query_hour' selected>$query_hour</option>\n";}
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$HTML_text.="<option value=''>HR</option>\n";
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for ($q=0; $q<24; $q++) {
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$q=substr("0$q", -2);
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$HTML_text.="<option value='$q'>$q</option>\n";
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}
|
|
$HTML_text.="</select>:00:00\n";
|
|
|
|
$HTML_text.=" to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
$HTML_text.="<select name='end_hour'>\n";
|
|
if ($end_hour) {$HTML_text.="<option value='$end_hour' selected>$end_hour</option>\n";}
|
|
$HTML_text.="<option value=''>HR</option>\n";
|
|
for ($q=0; $q<24; $q++) {
|
|
$q=substr("0$q", -2);
|
|
$HTML_text.="<option value='$q'>$q</option>\n";
|
|
}
|
|
$HTML_text.="</select>:59:59\n";
|
|
|
|
|
|
$HTML_text.=" ";
|
|
$HTML_text.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$HTML_text.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n";
|
|
$HTML_text.="<SELECT SIZE=1 NAME=shift>\n";
|
|
$HTML_text.="<option selected value=\"$shift\">$shift</option>\n";
|
|
$HTML_text.="<option value=\"\">--</option>\n";
|
|
$HTML_text.="<option value=\"AM\">AM</option>\n";
|
|
$HTML_text.="<option value=\"PM\">PM</option>\n";
|
|
$HTML_text.="<option value=\"ALL\">ALL</option>\n";
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"$PHP_SELF?query_date=$query_date&end_date=$end_date&group=$group$user_groupQS&shift=$shift&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a><BR/></FONT></td></tr>\n";
|
|
|
|
$HTML_text.="<tr><td valign='top'><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>In-group: <SELECT SIZE=1 NAME=group>\n";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if ($groups[$o] == $group) {$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT> \n";
|
|
|
|
$HTML_text.="User Groups: <SELECT NAME=user_group[] size=5 multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
|
|
|
|
$HTML_text.="</font></td></tr></TABLE></FORM>\n\n";
|
|
|
|
$HTML_text.="<PRE><FONT SIZE=2>\n\n";
|
|
|
|
|
|
if (!$group)
|
|
{
|
|
$HTML_text.="\n\n";
|
|
$HTML_text.="PLEASE SELECT AN IN-GROUP AND DATE ABOVE THEN CLICK SUBMIT\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
# $time_BEGIN=$AM_shift_BEGIN;
|
|
# $time_END=$AM_shift_END;
|
|
#$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
#$query_date_END = "$query_date $time_END";
|
|
|
|
$Cqdate = explode('-',$query_date);
|
|
$Eqdate = explode('-',$end_date);
|
|
|
|
if ($shift == 'AM')
|
|
{
|
|
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
|
|
$query_date_END = date("Y-m-d H:i:s", mktime(17, 45, 0, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(17, 45, 1, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
|
|
$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
|
|
$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
|
|
}
|
|
if ($query_hour)
|
|
{
|
|
$query_date_BEGIN = date("Y-m-d H:i:s", mktime($query_hour, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
|
|
}
|
|
if ($end_hour)
|
|
{
|
|
$query_date_END = date("Y-m-d H:i:s", mktime($end_hour, 59, 59, $Eqdate[1], $Eqdate[2], $Eqdate[0]));
|
|
}
|
|
|
|
$HTML_text.="In-Group Fronter-Closer Stats Report $NOW_TIME\n";
|
|
|
|
$HTML_text.="\n";
|
|
$HTML_text.="---------- TOTALS FOR $query_date_BEGIN to $query_date_END\n";
|
|
|
|
$fronter_campaign_stmt="select campaign_id from vicidial_campaigns where closer_campaigns like '%".mysqli_real_escape_string($link, $group)."%' $LOGallowed_campaignsSQL";
|
|
$fronter_campaign_rslt=mysql_to_mysqli($fronter_campaign_stmt, $link);
|
|
$fronter_campaigns_ct=mysqli_num_rows($fronter_campaign_rslt);
|
|
for ($q=0; $q<$fronter_campaigns_ct; $q++) {
|
|
$campaign_row=mysqli_fetch_row($fronter_campaign_rslt);
|
|
$fronter_campaigns.="'$campaign_row[0]',";
|
|
}
|
|
$fronter_campaigns=preg_replace('/,$/', '', $fronter_campaigns);
|
|
|
|
$sale_dispo_stmt="select distinct status from vicidial_campaign_statuses where sale='Y' and campaign_id in (SELECT campaign_id from vicidial_campaigns where closer_campaigns LIKE \"% " . mysqli_real_escape_string($link, $group) . " %\" $LOGallowed_campaignsSQL) UNION select distinct status from vicidial_statuses where sale='Y'";
|
|
if ($DB) {$HTML_text.="$sale_dispo_stmt\n";}
|
|
$sale_dispo_rslt=mysql_to_mysqli($sale_dispo_stmt, $link);
|
|
$sale_dispos="'SALE'"; $sale_dispo_str="|SALE";
|
|
while ($ssrow=mysqli_fetch_row($sale_dispo_rslt)) {
|
|
$sale_dispos.=",'$ssrow[0]'";
|
|
$sale_dispo_str.="|$ssrow[0]";
|
|
}
|
|
$sale_dispo_str.="|";
|
|
if ($DB) {$HTML_text.="Sale dispo string: $sale_dispo_str\n";}
|
|
|
|
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' and status in ($sale_dispos) $VCLuser_group_SQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$HTML_text.="$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$A1_points = ($row[0] * 1);
|
|
$A1_points = sprintf("%10s", $A1_points);
|
|
$A1_tally = sprintf("%10s", $row[0]);
|
|
|
|
$TOT_tally = ($A1_tally + $A2_tally + $A3_tally + $A4_tally);
|
|
$TOT_points = ($A1_points + $A2_points + $A3_points + $A4_points);
|
|
$TOT_tally = sprintf("%10s", $TOT_tally);
|
|
$TOT_points = sprintf("%10s", $TOT_points);
|
|
|
|
$HTML_text.="IN-GROUP: $group\n";
|
|
$HTML_text.="USER GROUPS: $user_group_string\n";
|
|
$HTML_text.="STATUS CUSTOMERS\n";
|
|
$HTML_text.="SALES: $A1_tally\n";
|
|
|
|
$HTML_text.="\n";
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### FRONTER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$TOTsales=0;
|
|
$totA1=0;
|
|
$totDROP=0;
|
|
$totOTHER=0;
|
|
$TOTunder540=0;
|
|
$TOTover540=0;
|
|
$TOTagent_xfers=0;
|
|
$TOTagent_calls=0;
|
|
|
|
$CSV_fronter_header="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
|
|
$CSV_fronter_header.="\"IN-GROUP:\",\"$group\"\n";
|
|
$CSV_fronter_header.="\"USER GROUPS:\",\"$user_group_string\"\n";
|
|
$CSV_fronter_header.="\"STATUS CUSTOMERS\"\n";
|
|
$CSV_fronter_header.="\"SALES: $A1_tally\"\n\n";
|
|
$CSV_fronter_header.="\"FRONTER STATS\"\n";
|
|
$CSV_fronter_header.="\"AGENT\",\"XFERS\",\"CALLS\",\"XFER %\",\"DROP\",\"OVER 540\",\"UNDER 539\",\"SALE\"\n";
|
|
$CSV_fronter_lines="";
|
|
$CSV_fronter_footer="";
|
|
|
|
$CSV_fronter_header2="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
|
|
$CSV_fronter_header.="\"IN-GROUP:\",\"$group\"\n";
|
|
$CSV_fronter_header.="\"USER GROUPS:\",\"$user_group_string\"\n";
|
|
$CSV_fronter_header2.="\"SALES: $A1_tally\"\n\n";
|
|
$CSV_fronter_header2.="\"FRONTER XFER DETAILS\"\n";
|
|
|
|
$CSV_fronter_header3="\"TOTALS FOR $query_date_BEGIN to $query_date_END\"\n";
|
|
$CSV_fronter_header.="\"IN-GROUP:\",\"$group\"\n";
|
|
$CSV_fronter_header.="\"USER GROUPS:\",\"$user_group_string\"\n";
|
|
$CSV_fronter_header3.="\"SALES: $A1_tally\"\n\n";
|
|
$CSV_fronter_header3.="\"CLOSER XFER DETAILS\"\n";
|
|
|
|
|
|
$ASCII_text="\n";
|
|
$ASCII_text.="---------- FRONTER STATS <a href=\"$PHP_SELF?query_date=$query_date&end_date=$end_date&group=$group$user_groupQS&shift=$shift&file_download=2\">[download details]</a>\n";
|
|
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
|
|
$ASCII_text.="| | | | | | OVER |UNDER | |\n";
|
|
$ASCII_text.="| AGENT (click for details)| XFERS | CALLS | XFER % | DROP | 540 | 540 | SALE |\n";
|
|
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
|
|
|
|
######## GRAPHING #########
|
|
$graph_stats=array();
|
|
$max_success=1;
|
|
$max_xfers=1;
|
|
$max_success_pct=1;
|
|
$max_sales=1;
|
|
$max_drops=1;
|
|
$max_other=1;
|
|
$GRAPH="<a name='frontergraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='16%' class='grey_graph_cell' id='frontergraph1'><a href='#' onClick=\"DrawFronterGraph('SUCCESS', '1'); return false;\">SUCCESS</a></th><th width='17%' class='grey_graph_cell' id='frontergraph2'><a href='#' onClick=\"DrawFronterGraph('XFERS', '2'); return false;\">XFERS</a></th><th width='17%' class='grey_graph_cell' id='frontergraph3'><a href='#' onClick=\"DrawFronterGraph('SUCCESSPCT', '3'); return false;\">SUCCESS %</a></th><th width='16%' class='grey_graph_cell' id='frontergraph4'><a href='#' onClick=\"DrawFronterGraph('SALE', '4'); return false;\">SALE</a></th><th width='17%' class='grey_graph_cell' id='frontergraph5'><a href='#' onClick=\"DrawFronterGraph('DROP', '5'); return false;\">DROP</a></th><th width='17%' class='grey_graph_cell' id='frontergraph6'><a href='#' onClick=\"DrawFronterGraph('OTHER', '6'); return false;\">OTHER</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='6' class='graph_span_cell'><span id='fronter_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_header="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>FRONTER STATS</caption><tr><th class='thgraph' scope='col'>AGENT</th>";
|
|
$SUCCESS_graph=$graph_header."<th class='thgraph' scope='col'>SUCCESS </th></tr>";
|
|
$XFERS_graph=$graph_header."<th class='thgraph' scope='col'>XFERS</th></tr>";
|
|
$SUCCESSPCT_graph=$graph_header."<th class='thgraph' scope='col'>SUCCESS %</th></tr>";
|
|
$SALE_graph=$graph_header."<th class='thgraph' scope='col'>SALE</th></tr>";
|
|
$DROP_graph=$graph_header."<th class='thgraph' scope='col'>DROP</th></tr>";
|
|
$OTHER_graph=$graph_header."<th class='thgraph' scope='col'>OTHER</th></tr>";
|
|
###########################
|
|
|
|
# GET ARRAY OF VICIDIAL USERS FOR LATER USE
|
|
$user_stmt="select user, full_name, user_group from vicidial_users where user_group is not null $TCuser_group_SQL";
|
|
if ($DB) {$ASCII_text.="$user_stmt\n";}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
$user_array=array();
|
|
$user_id_array=array();
|
|
while ($user_row=mysqli_fetch_row($user_rslt)) {
|
|
$user_array["$user_row[0]"]=$user_row[1];
|
|
$user_id_array[]=$user_row[0];
|
|
}
|
|
$user_full_str="'".implode("','", $user_id_array)."'";
|
|
|
|
# $stmt="select vicidial_xfer_log.user,count(distinct vicidial_xfer_log.lead_id) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' and user in ($user_full_str) group by user;";
|
|
$stmt="select vicidial_xfer_log.user,count(*) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' and user in ($user_full_str) group by user;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$TOTcalls = ($TOTcalls + $row[1]);
|
|
|
|
$userRAW[$i]=$row[0];
|
|
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
|
|
$USERcallsRAW[$i] = $row[1];
|
|
$USERcalls[$i] = sprintf("%6s", $row[1]);
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$stmt="select full_name from vicidial_users where user='$userRAW[$i]' $LOGadmin_viewable_groupsSQL;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$names_to_print = mysqli_num_rows($rslt);
|
|
if ($names_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
|
|
}
|
|
}
|
|
else
|
|
{$full_name[$i] = ' ';}
|
|
|
|
$A1=0; $DROP=0; $OTHER=0; $sales=0; $under540=0; $over540=0; $agent_xfers=0; $agent_calls=0;
|
|
|
|
# GET TOTAL CALLS
|
|
$call_stmt="select count(*) from vicidial_agent_log where user='$userRAW[$i]' and campaign_id in ($fronter_campaigns) $user_group_SQL and event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and lead_id is not null";
|
|
if ($DB) {$ASCII_text.="$call_stmt\n";}
|
|
$call_rslt=mysql_to_mysqli($call_stmt, $link);
|
|
$crow=mysqli_fetch_row($call_rslt);
|
|
$agent_calls+=$crow[0];
|
|
|
|
# GET TOTAL TRANSFERS ON OUTBOUND CALLS
|
|
# $stmt="select vicidial_list.phone_number, trim(concat(vicidial_list.first_name, ' ', vicidial_list.last_name)) as full_name, vicidial_list.lead_id, vicidial_log.length_in_sec, vicidial_xfer_log.user, vicidial_xfer_log.closer, (vicidial_closer_log.length_in_sec-vicidial_closer_log.queue_seconds) as talk_time, vicidial_xfer_log.call_date, vicidial_xfer_log.xfercallid from vicidial_list, vicidial_log, vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_log.call_date >= '$query_date_BEGIN' and vicidial_log.call_date <= '$query_date_END' and vicidial_log.campaign_id in ($fronter_campaigns) $VLuser_group_SQL and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_xfer_log.lead_id=vicidial_log.lead_id and vicidial_xfer_log.user=vicidial_log.user and vicidial_xfer_log.lead_id=vicidial_list.lead_id and vicidial_xfer_log.xfercallid=vicidial_closer_log.xfercallid $VCLuser_group_SQL order by vicidial_xfer_log.call_date asc";
|
|
|
|
$stmt="select vicidial_list.phone_number, trim(concat(vicidial_list.first_name, ' ', vicidial_list.last_name)) as full_name, vicidial_list.lead_id, 0 as length_in_sec, vicidial_xfer_log.user, vicidial_xfer_log.closer, (vicidial_closer_log.length_in_sec-vicidial_closer_log.queue_seconds) as talk_time, vicidial_xfer_log.call_date, vicidial_xfer_log.xfercallid from vicidial_list, vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_xfer_log.lead_id=vicidial_list.lead_id and vicidial_xfer_log.xfercallid=vicidial_closer_log.xfercallid $VCLuser_group_SQL order by vicidial_xfer_log.call_date asc";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$calls_to_print = mysqli_num_rows($rslt);
|
|
|
|
$xfer_info_array=array();
|
|
$xfercallid_str="";
|
|
$xfercallid_SQL="";
|
|
$agent_xfers=0;
|
|
for($q=0; $q<$calls_to_print; $q++) {
|
|
$frow=mysqli_fetch_row($rslt);
|
|
$lead_id=$frow[2];
|
|
$call_date=$frow[7];
|
|
|
|
# Check if there was a call by this agent from the fronter logs with 30 minutes of the transfer. If so, this was a transfer from an outbound call and should not be included in the later inbound call
|
|
$sec_stmt="select length_in_sec from vicidial_log where user='$userRAW[$i]' and lead_id='$lead_id' and call_date<'$call_date' and call_date>='$call_date'-INTERVAL 30 MINUTE order by call_date desc limit 1";
|
|
$sec_rslt=mysql_to_mysqli($sec_stmt, $link);
|
|
if ($DB) {$ASCII_text.="$sec_stmt\n";}
|
|
if (mysqli_num_rows($sec_rslt)>0) {
|
|
$xfercallid=$frow[8];
|
|
$array_key="$userRAW[$i]-$xfercallid";
|
|
|
|
$sec_row=mysqli_fetch_row($sec_rslt);
|
|
$agent_xfers++;
|
|
if ($sec_row[0]>=540) {$over540++;} else {$under540++;}
|
|
$xfercallid_str.="$xfercallid,";
|
|
|
|
$xfer_info_array[$array_key][0]=$frow[0];
|
|
$xfer_info_array[$array_key][1]=$frow[1];
|
|
$xfer_info_array[$array_key][2]=$frow[2];
|
|
$xfer_info_array[$array_key][3]=$sec_row[0];
|
|
$xfer_info_array[$array_key][4]=$frow[4];
|
|
$xfer_info_array[$array_key][5]=$frow[5];
|
|
$xfer_info_array[$array_key][6]=$frow[6];
|
|
$xfer_info_array[$array_key][7]=$frow[7]; # SORT BY THIS
|
|
$xfer_info_array[$array_key][8]=$frow[8];
|
|
|
|
#$hphone=sprintf("%-12s", $frow[0]);
|
|
#if (strlen($frow[1]==0)) {$frow[1]=" ** No name on lead ** ";}
|
|
#$hname=sprintf("%-30s", substr($frow[1],0,30));
|
|
#$hlead_id=sprintf("%-10s", $frow[2]);
|
|
#$closer=sprintf("%-6s", $frow[5]);
|
|
#$closer_full_name=sprintf("%-15s", substr($user_array["$frow[5]"],0, 15));
|
|
#$closer_talk_time=$frow[6];
|
|
#$closer_talk_time = sec_convert($closer_talk_time,'H');
|
|
#$closer_talk_time = sprintf("%5s", $closer_talk_time);
|
|
}
|
|
|
|
}
|
|
if (strlen($xfercallid_str)>0) {
|
|
$xfercallid_str=substr($xfercallid_str,0,-1);
|
|
$xfercallid_SQL=" and vicidial_xfer_log.xfercallid not in ($xfercallid_str) ";
|
|
}
|
|
|
|
# GET TOTAL TRANSFERS ON INBOUND CALLS
|
|
$stmt="select vicidial_closer_log.phone_number, trim(concat(vicidial_list.first_name, ' ', vicidial_list.last_name)) as full_name, vicidial_closer_log.lead_id, vicidial_closer_log.length_in_sec, vicidial_xfer_log.user, vicidial_xfer_log.closer, (vicidial_closer_log.length_in_sec-vicidial_closer_log.queue_seconds) as talk_time, vicidial_closer_log.call_date, vicidial_xfer_log.xfercallid from vicidial_list, vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_closer_log.call_date >= '$query_date_BEGIN' and vicidial_closer_log.call_date <= '$query_date_END' and vicidial_closer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_closer_log.lead_id=vicidial_xfer_log.lead_id and vicidial_closer_log.xfercallid=vicidial_xfer_log.xfercallid $xfercallid_SQL and vicidial_closer_log.lead_id=vicidial_list.lead_id order by vicidial_closer_log.call_date;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$calls_to_print = mysqli_num_rows($rslt);
|
|
|
|
$CSV_fronter_header2.="\n\"$user[$i] - $full_name[$i] XFER STATS\"\n";
|
|
$CSV_fronter_header2.="\"PHONE\",\"LEAD NAME\",\"LEAD ID\",\"CLOSER\",\"CLOSER CALL DATE\"\n";
|
|
|
|
$hidden_span_txt="<span id='fronter_agent_$userRAW[$i]' name='fronter_agent_$userRAW[$i]' style='display: none;'>";
|
|
if ($calls_to_print==0) {$hidden_span_txt.=": ".sprintf("%-59s", "*** NO TRANSFER INFORMATION TO REPORT ***")." :\n";}
|
|
$agent_xfers+=$calls_to_print;
|
|
for($q=0; $q<$calls_to_print; $q++) {
|
|
$frow=mysqli_fetch_row($rslt);
|
|
$array_key="$userRAW[$i]-$frow[8]";
|
|
#$hphone=sprintf("%-12s", $frow[0]);
|
|
#if (strlen($frow[1]==0)) {$frow[1]=" ** No name on lead ** ";}
|
|
#$hname=sprintf("%-30s", substr($frow[1],0,30));
|
|
#$hlead_id=sprintf("%-10s", $frow[2]);
|
|
#$closer=sprintf("%-6s", $frow[5]);
|
|
#$closer_full_name=sprintf("%-15s", substr($user_array["$frow[5]"],0, 15));
|
|
#$closer_talk_time=$frow[6];
|
|
#$closer_talk_time = sec_convert($closer_talk_time,'H');
|
|
#$closer_talk_time = sprintf("%5s", $closer_talk_time);
|
|
|
|
if ($frow[3]>=540) {$over540++;} else {$under540++;}
|
|
$xfer_info_array[$array_key][0]=$frow[0];
|
|
$xfer_info_array[$array_key][1]=$frow[1];
|
|
$xfer_info_array[$array_key][2]=$frow[2];
|
|
$xfer_info_array[$array_key][3]=$frow[3];
|
|
$xfer_info_array[$array_key][4]=$frow[4];
|
|
$xfer_info_array[$array_key][5]=$frow[5];
|
|
$xfer_info_array[$array_key][6]=$frow[6];
|
|
$xfer_info_array[$array_key][7]=$frow[7]; # SORT BY THIS
|
|
$xfer_info_array[$array_key][8]=$frow[8];
|
|
|
|
|
|
/*
|
|
$hidden_span_txt.=": $hphone : $hname : $hlead_id : $closer - $closer_full_name :\n";
|
|
$closer_spans["$frow[5]"].=": $user[$i] - $full_name[$i] : $hphone : $closer_talk_time :\n";
|
|
$closer_CSV_span["$frow[5]"].="\"$userRAW[$i] - $full_name[$i]\",\"$hphone\",\"$closer_talk_time\"\n";
|
|
$CSV_fronter_header2.="\"$hphone\",\"$hname\",\"$hlead_id\",\"$closer - ".$user_array["$frow[5]"]."\"\n";
|
|
*/
|
|
}
|
|
echo "<!--\n";
|
|
print_r($xfer_info_array);
|
|
echo "//-->\n";
|
|
|
|
$new_xfer_info_array=array();
|
|
while (list($key, $val)=each($xfer_info_array)) {
|
|
$new_xfer_info_array[]=array('ID' => $key, 'phone' => $val[0], 'name' => $val[1], 'lead_id' => $val[2], 'length_in_sec' => $val[3], 'user' => $val[4], 'closer' => $val[5], 'talk_time' => $val[6], 'call_date' => $val[7], 'xfercallid' => $val[8]);
|
|
}
|
|
|
|
foreach ($new_xfer_info_array as $key2 => $row2) {
|
|
$phone_ary[$key2] = $row2['phone'];
|
|
$name_ary[$key2] = $row2['name'];
|
|
$lead_id_ary[$key2] = $row2['lead_id'];
|
|
$length_in_sec_ary[$key2] = $row2['length_in_sec'];
|
|
$user_ary[$key2] = $row2['user'];
|
|
$closer_ary[$key2] = $row2['closer'];
|
|
$talk_time_ary[$key2] = $row2['talk_time'];
|
|
$call_date_ary[$key2] = $row2['call_date'];
|
|
$xfercallid_ary[$key2] = $row2['xfercallid'];
|
|
}
|
|
|
|
// Sort the data with volume descending, edition ascending
|
|
// Add $data as the last parameter, to sort by the common key
|
|
array_multisort($call_date_ary, SORT_ASC, $xfercallid_ary, SORT_ASC, $lead_id_ary, SORT_ASC, $phone_ary, SORT_ASC, $name_ary, SORT_ASC, $length_in_sec_ary, SORT_ASC, $user_ary, SORT_ASC, $closer_ary, SORT_ASC, $talk_time_ary, SORT_ASC, $new_xfer_info_array);
|
|
|
|
foreach ($new_xfer_info_array as $row) {
|
|
|
|
$hphone=sprintf("%-12s", $row['phone']);
|
|
if (strlen($row['name']==0)) {$row['name']=" ** No name on lead ** ";}
|
|
$hname=sprintf("%-30s", substr($row['name'],0,30));
|
|
$hlead_id=sprintf("%-10s", $row['lead_id']);
|
|
$closer=sprintf("%-6s", $row['closer']);
|
|
$closer_full_name=sprintf("%-15s", substr($user_array["$row[closer]"],0, 15));
|
|
$closer_talk_time=$row['talk_time'];
|
|
$closer_talk_time = sec_convert($closer_talk_time,'H');
|
|
$closer_talk_time = sprintf("%5s", $closer_talk_time);
|
|
|
|
$hidden_span_txt.=": $hphone : $hname : $hlead_id : $closer - $closer_full_name : $row[call_date] :\n";
|
|
$closer_spans["$row[closer]"].=": $user[$i] - $full_name[$i] : $hphone : $closer_talk_time :\n";
|
|
$closer_CSV_span["$row[closer]"].="\"$userRAW[$i] - $full_name[$i]\",\"$hphone\",\"$closer_talk_time\",\"$row[call_date]\"\n";
|
|
$CSV_fronter_header2.="\"$hphone\",\"$hname\",\"$hlead_id\",\"$closer - ".$user_array["$row[closer]"]."\"\n";
|
|
}
|
|
|
|
echo "<!--\n";
|
|
print_r($closer_spans);
|
|
echo "//-->\n";
|
|
$hidden_span_txt.="</span>";
|
|
|
|
$stmt="select vicidial_closer_log.status,count(distinct vicidial_closer_log.lead_id) from vicidial_xfer_log, vicidial_closer_log where vicidial_xfer_log.call_date >= '$query_date_BEGIN' and vicidial_xfer_log.call_date <= '$query_date_END' and vicidial_closer_log.call_date >= '$query_date_BEGIN' and vicidial_closer_log.call_date <= '$query_date_END' and vicidial_closer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' $vicidial_closer_logLuser_group_SQL and vicidial_xfer_log.campaign_id='" . mysqli_real_escape_string($link, $group) . "' and vicidial_xfer_log.user='$userRAW[$i]' and vicidial_closer_log.lead_id=vicidial_xfer_log.lead_id and vicidial_closer_log.xfercallid=vicidial_xfer_log.xfercallid group by vicidial_closer_log.status;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$lead_ids_to_print = mysqli_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $lead_ids_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$recL=0;
|
|
if ( (preg_match("/\|$row[0]\|/", $sale_dispo_str)) and ($recL < 1) ) {$A1=$row[1]; $recL++; $sales=($sales + $row[1]);}
|
|
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
|
|
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
|
|
$j++;
|
|
}
|
|
|
|
$totA1 = ($totA1 + $A1);
|
|
$totDROP = ($totDROP + $DROP);
|
|
$totOTHER = ($totOTHER + $OTHER);
|
|
$TOTsales = ($TOTsales + $sales);
|
|
$TOTunder540 = ($TOTunder540 + $under540);
|
|
$TOTover540 = ($TOTover540 + $over540);
|
|
$TOTagent_xfers = ($TOTagent_xfers + $agent_xfers);
|
|
$TOTagent_calls = ($TOTagent_calls + $agent_calls);
|
|
|
|
$Spct = MathZDC($sales, $USERcallsRAW[$i])*100;
|
|
$Spct = round($Spct, 2);
|
|
$Spct = sprintf("%01.2f", $Spct);
|
|
|
|
$Xpct = MathZDC($agent_xfers, $agent_calls)*100;
|
|
$Xpct = round($Xpct, 2);
|
|
$Xpct = sprintf("%01.2f", $Xpct);
|
|
|
|
if ($sales>$max_success) {$max_success=$sales;}
|
|
if ($USERcalls[$i]>$max_xfers) {$max_xfers=$USERcalls[$i];}
|
|
if ($Spct>$max_success_pct) {$max_success_pct=$Spct;}
|
|
if ($A1>$max_sales) {$max_sales=$A1;}
|
|
if ($DROP>$max_drops) {$max_drops=$DROP;}
|
|
if ($OTHER>$max_other) {$max_other=$OTHER;}
|
|
$graph_stats[$i][0]="$user[$i] - $full_name[$i]";
|
|
$graph_stats[$i][1]=$sales;
|
|
$graph_stats[$i][2]=$USERcalls[$i];
|
|
$graph_stats[$i][3]=$Spct;
|
|
$graph_stats[$i][4]=$A1;
|
|
$graph_stats[$i][5]=$DROP;
|
|
$graph_stats[$i][6]=$OTHER;
|
|
|
|
$agent_xfers = sprintf("%6s", $agent_xfers);
|
|
$agent_calls = sprintf("%6s", $agent_calls);
|
|
$A1 = sprintf("%4s", $A1);
|
|
$DROP = sprintf("%4s", $DROP);
|
|
$OTHER = sprintf("%4s", $OTHER);
|
|
$sales = sprintf("%4s", $sales);
|
|
$Spct = sprintf("%6s", $Spct);
|
|
$Xpct = sprintf("%6s", $Xpct);
|
|
$under540 = sprintf("%4s", $under540);
|
|
$over540 = sprintf("%4s", $over540);
|
|
|
|
|
|
$ASCII_text.="<a name='ag".trim($user[$i])."'/>| <a href='#ag".trim($user[$i])."' onClick=\"ToggleAgentSpan('fronter_agent_".trim($user[$i])."')\">$user[$i] - $full_name[$i]</a> | $agent_xfers | $agent_calls | $Xpct%| $DROP | $over540 | $under540 | $sales |\n";
|
|
$ASCII_text.=$hidden_span_txt;
|
|
$CSV_fronter_lines.="\"$user[$i] - $full_name[$i]\",\"$agent_xfers\",\"$agent_calls\",\"$Xpct%\",\"$DROP\",\"$over540\",\"$under540\",\"$sales\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
$totSpct = MathZDC($TOTsales, $TOTcalls)*100;
|
|
$totSpct = round($totSpct, 2);
|
|
$totSpct = sprintf("%01.2f", $totSpct);
|
|
$totSpct = sprintf("%6s", $totSpct);
|
|
|
|
$totXpct = MathZDC($TOTagent_xfers, $TOTagent_calls)*100;
|
|
$totXpct = round($totXpct, 2);
|
|
$totXpct = sprintf("%01.2f", $totXpct);
|
|
$totXpct = sprintf("%6s", $totXpct);
|
|
|
|
|
|
$TOTagents = sprintf("%6s", $i);
|
|
$TOTcalls = sprintf("%6s", $TOTcalls);
|
|
$TOTsales = sprintf("%5s", $TOTsales);
|
|
$totA1 = sprintf("%5s", $totA1);
|
|
$totDROP = sprintf("%5s", $totDROP);
|
|
$totOTHER = sprintf("%5s", $totOTHER);
|
|
$TOTunder540 = sprintf("%4s", $TOTunder540);
|
|
$TOTover540 = sprintf("%4s", $TOTover540);
|
|
$TOTagent_xfers = sprintf("%6s", $TOTagent_xfers);
|
|
$TOTagent_calls = sprintf("%6s", $TOTagent_calls);
|
|
|
|
|
|
$stmt="select avg(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' $VCLuser_group_SQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$AVGwait = $row[0];
|
|
$AVGwait_M = MathZDC($AVGwait, 60);
|
|
$AVGwait_M = round($AVGwait_M, 2);
|
|
$AVGwait_M_int = intval("$AVGwait_M");
|
|
$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
|
|
$AVGwait_S = ($AVGwait_S * 60);
|
|
$AVGwait_S = round($AVGwait_S, 0);
|
|
if ($AVGwait_S < 10) {$AVGwait_S = "0$AVGwait_S";}
|
|
$AVGwait_MS = "$AVGwait_M_int:$AVGwait_S";
|
|
$AVGwait = sprintf("%6s", $AVGwait_MS);
|
|
|
|
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
|
|
$ASCII_text.="| TOTAL FRONTERS: $TOTagents | $TOTagent_xfers | $TOTagent_calls | $totXpct%|$totDROP | $TOTover540 | $TOTunder540 |$TOTsales |\n";
|
|
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
|
|
$ASCII_text.="| Average time in Queue for customers: $AVGwait |\n";
|
|
$ASCII_text.="+--------------------------+--------+--------+--------+------+------+------+------+\n";
|
|
|
|
$CSV_fronter_footer.="\"TOTAL FRONTERS: $TOTagents\",\"$TOTagent_xfers\",\"$TOTagent_calls\",\"$totXpct%\",\"$totDROP\",\"$TOTunder540\",\"$TOTunder540\",\"$TOTsales\"\n";
|
|
$CSV_fronter_footer.="\"Average time in Queue for customers: $AVGwait\"\n\n\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$SUCCESS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_success))."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
|
$XFERS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_xfers))."' height='16' />".$graph_stats[$d][2]."</td></tr>";
|
|
$SUCCESSPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_success_pct))."' height='16' />".$graph_stats[$d][3]."</td></tr>";
|
|
$SALE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][4], $max_sales))."' height='16' />".$graph_stats[$d][4]."</td></tr>";
|
|
$DROP_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5], $max_drops))."' height='16' />".$graph_stats[$d][5]."</td></tr>";
|
|
$OTHER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5] ,$max_other))."' height='16' />".$graph_stats[$d][5]."</td></tr>";
|
|
}
|
|
$SUCCESS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($TOTsales)."</th></tr></table>";
|
|
$XFERS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($TOTcalls)."</th></tr></table>";
|
|
$SUCCESSPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totSpct)."%</th></tr></table>";
|
|
$SALE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totA1)."</th></tr></table>";
|
|
$DROP_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totDROP)."</th></tr></table>";
|
|
$OTHER_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totOTHER)."</th></tr></table>";
|
|
$JS_onload.="\tDrawFronterGraph('SUCCESS', '1');\n";
|
|
$JS_text.="function DrawFronterGraph(graph, th_id) {\n";
|
|
$JS_text.=" var SUCCESS_graph=\"$SUCCESS_graph\";\n";
|
|
$JS_text.=" var XFERS_graph=\"$XFERS_graph\";\n";
|
|
$JS_text.=" var SUCCESSPCT_graph=\"$SUCCESSPCT_graph\";\n";
|
|
$JS_text.=" var SALE_graph=\"$SALE_graph\";\n";
|
|
$JS_text.=" var DROP_graph=\"$DROP_graph\";\n";
|
|
$JS_text.=" var OTHER_graph=\"$OTHER_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=6; i++) {\n";
|
|
$JS_text.=" var cellID=\"frontergraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"frontergraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('fronter_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
##############################
|
|
######### CLOSER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$totA1=0;
|
|
$totA2=0;
|
|
$totA3=0;
|
|
$totA4=0;
|
|
$totA5=0;
|
|
$totA6=0;
|
|
$totA7=0;
|
|
$totA8=0;
|
|
$totA9=0;
|
|
$totDROP=0;
|
|
$totOTHER=0;
|
|
$TOTsales=0;
|
|
$TOTunder90=0;
|
|
|
|
$CSV_closer_header="";
|
|
$CSV_closer_lines="";
|
|
$CSV_closer_footer="";
|
|
|
|
$ASCII_text.="\n";
|
|
$ASCII_text.="---------- CLOSER STATS <a href=\"$PHP_SELF?query_date=$query_date&end_date=$end_date&group=$group$user_groupQS&shift=$shift&file_download=3\">[download details]</a>\n";
|
|
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
|
|
$ASCII_text.="| | | | UNDER| | AVG | |\n";
|
|
$ASCII_text.="| AGENT (click for details)| CALLS | SALE | 90 | DROP | TIME | CONV %|\n";
|
|
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
|
|
|
|
$CSV_closer_header="\"CLOSER STATS\"\n";
|
|
$CSV_closer_header.="\"AGENT\",\"CALLS\",\"SALE\",\"UNDER 90 SEC\",\"DROP\",\"SALE\",\"CONV %\"\n";
|
|
|
|
######## GRAPHING #########
|
|
$max_calls=1;
|
|
$max_sales=1;
|
|
$max_drops=1;
|
|
$max_other=1;
|
|
$max_sales2=1;
|
|
$max_conv_pct=1;
|
|
$GRAPH="<BR><BR><a name='closergraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='16%' class='grey_graph_cell' id='closergraph1'><a href='#' onClick=\"DrawCloserGraph('CALLS', '1'); return false;\">CALLS</a></th><th width='17%' class='grey_graph_cell' id='closergraph2'><a href='#' onClick=\"DrawCloserGraph('SALES', '2'); return false;\">SALES</a></th><th width='17%' class='grey_graph_cell' id='closergraph3'><a href='#' onClick=\"DrawCloserGraph('DROP', '3'); return false;\">DROP</a></th><th width='16%' class='grey_graph_cell' id='closergraph4'><a href='#' onClick=\"DrawCloserGraph('OTHER', '4'); return false;\">OTHER</a></th><th width='17%' class='grey_graph_cell' id='closergraph5'><a href='#' onClick=\"DrawCloserGraph('SALES2', '5'); return false;\">SALES</a></th><th width='17%' class='grey_graph_cell' id='closergraph6'><a href='#' onClick=\"DrawCloserGraph('CONVPCT', '6'); return false;\">CONV %</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='6' class='graph_span_cell'><span id='closer_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_header="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>CLOSER STATS</caption><tr><th class='thgraph' scope='col'>AGENT</th>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>CALLS </th></tr>";
|
|
$SALES_graph=$graph_header."<th class='thgraph' scope='col'>SALES</th></tr>";
|
|
$DROP_graph=$graph_header."<th class='thgraph' scope='col'>DROP</th></tr>";
|
|
$OTHER_graph=$graph_header."<th class='thgraph' scope='col'>OTHER</th></tr>";
|
|
$SALES2_graph=$graph_header."<th class='thgraph' scope='col'>SALES</th></tr>";
|
|
$CONVPCT_graph=$graph_header."<th class='thgraph' scope='col'>CONV %</th></tr>";
|
|
###########################
|
|
|
|
$stmt="select user,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' $VCLuser_group_SQL and user is not null group by user;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$TOTcalls = ($TOTcalls + $row[1]);
|
|
$userRAW[$i]=$row[0];
|
|
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
|
|
$USERcalls[$i] = sprintf("%6s", $row[1]);
|
|
$USERcallsRAW[$i] = $row[1];
|
|
|
|
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
$TOT_TALK_TIME=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$stmt="select full_name from vicidial_users where user='$userRAW[$i]' $LOGadmin_viewable_groupsSQL;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$names_to_print = mysqli_num_rows($rslt);
|
|
if ($names_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
|
|
}
|
|
}
|
|
else
|
|
{$full_name[$i] = ' ';}
|
|
|
|
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0; $uTOP=0; $uBOT=0; $points=0;
|
|
$under90=0; $AVG_TALK_TIME=0; $TALK_TIME=0;
|
|
$stmt="select status,count(*),sum(length_in_sec-queue_seconds) as talk_time,sum(if((length_in_sec-queue_seconds)<90, 1, 0)) as under90 from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' $VCLuser_group_SQL and user='$userRAW[$i]' group by status;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$lead_ids_to_print = mysqli_num_rows($rslt);
|
|
$j=0;
|
|
|
|
while ($j < $lead_ids_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$recL=0;
|
|
if ( preg_match("/\|$row[0]\|/", $sale_dispo_str) and ($recL < 1) )
|
|
{
|
|
$A1=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$points = ($points + ($row[1] * 1) );
|
|
}
|
|
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
|
|
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
|
|
|
|
$TALK_TIME+=$row[2];
|
|
$under90+=$row[3];
|
|
|
|
$j++;
|
|
}
|
|
|
|
$totA1 = ($totA1 + $A1); $TOTsales = ($TOTsales + $A1);
|
|
$totA2 = ($totA2 + $A2); $TOTsales = ($TOTsales + $A2); $totTOP = ($totTOP + $A2);
|
|
$totA3 = ($totA3 + $A3); $TOTsales = ($TOTsales + $A3); $totBOT = ($totBOT + $A3);
|
|
$totA4 = ($totA4 + $A4); $TOTsales = ($TOTsales + $A4); $totTOP = ($totTOP + $A4); $totBOT = ($totBOT + $A4);
|
|
$totA5 = ($totA5 + $A5);
|
|
$totA6 = ($totA6 + $A6);
|
|
$totA7 = ($totA7 + $A7);
|
|
$totA8 = ($totA8 + $A8);
|
|
$totA9 = ($totA9 + $A9);
|
|
$totDROP = ($totDROP + $DROP);
|
|
$totOTHER = ($totOTHER + $OTHER);
|
|
$totPOINTS = ($totPOINTS + $points);
|
|
$TOT_TALK_TIME+=$TALK_TIME;
|
|
$TOTunder90+=$under90;
|
|
|
|
$Cpct = MathZDC($sales, ( ($USERcallsRAW[$i] - 0) - $DROP) )*100;
|
|
$Cpct = round($Cpct, 2);
|
|
$Cpct = sprintf("%01.2f", $Cpct);
|
|
$Cpct = sprintf("%6s", $Cpct);
|
|
|
|
$AVG_TIME = MathZDC($TALK_TIME, ($USERcallsRAW[$i] - 0));
|
|
$AVG_TIME = round($AVG_TIME);
|
|
$AVG_TIME = sec_convert($AVG_TIME,'H');
|
|
$AVG_TIME = sprintf("%5s", $AVG_TIME);
|
|
|
|
$Spct = MathZDC($sales, ($USERcallsRAW[$i] - 0) )*100;
|
|
$Spct = round($Spct, 2);
|
|
$Spct = sprintf("%01.2f", $Spct);
|
|
$Spct = sprintf("%6s", $Spct);
|
|
|
|
$TOP = MathZDC($uTOP, $sales)*100;
|
|
$TOP = round($TOP, 0);
|
|
$TOP = sprintf("%01.0f", $TOP);
|
|
$TOP = sprintf("%3s", $TOP);
|
|
|
|
$BOT = MathZDC($uBOT, $sales)*100;
|
|
$BOT = round($BOT, 0);
|
|
$BOT = sprintf("%01.0f", $BOT);
|
|
$BOT = sprintf("%3s", $BOT);
|
|
|
|
$ppc = MathZDC($points, ( ($USERcallsRAW[$i] - 0) - $DROP) );
|
|
$ppc = round($ppc, 2);
|
|
$ppc = sprintf("%01.2f", $ppc);
|
|
$ppc = sprintf("%4s", $ppc);
|
|
|
|
if ($USERcalls[$i]>$max_calls) {$max_calls=$USERcalls[$i];}
|
|
if ($A1>$max_sales) {$max_sales=$A1;}
|
|
if ($DROP>$max_drops) {$max_drops=$DROP;}
|
|
if ($OTHER>$max_other) {$max_other=$OTHER;}
|
|
if ($sales>$max_sales2) {$max_sales2=$sales;}
|
|
if ($Cpct>$max_conv_pct) {$max_conv_pct=$Cpct;}
|
|
$graph_stats[$i][0]="$user[$i] - $full_name[$i]";
|
|
$graph_stats[$i][1]=$USERcalls[$i];
|
|
$graph_stats[$i][2]=$A1;
|
|
$graph_stats[$i][3]=$DROP;
|
|
$graph_stats[$i][4]=$OTHER;
|
|
$graph_stats[$i][5]=$sales;
|
|
$graph_stats[$i][6]=$Cpct;
|
|
|
|
$A1 = sprintf("%4s", $A1);
|
|
$A2 = sprintf("%4s", $A2);
|
|
$A3 = sprintf("%4s", $A3);
|
|
$A4 = sprintf("%4s", $A4);
|
|
$A5 = sprintf("%4s", $A5);
|
|
$A6 = sprintf("%4s", $A6);
|
|
$A7 = sprintf("%4s", $A7);
|
|
$A8 = sprintf("%4s", $A8);
|
|
$A9 = sprintf("%4s", $A9);
|
|
$DROP = sprintf("%4s", $DROP);
|
|
$OTHER = sprintf("%4s", $OTHER);
|
|
$sales = sprintf("%4s", $sales);
|
|
$under90 = sprintf("%4s", $under90);
|
|
|
|
$ASCII_text.="<a name='ag".trim($userRAW[$i])."'/>| <a href='#ag".trim($userRAW[$i])."' onClick=\"ToggleAgentSpan('closer_agent_".trim($userRAW[$i])."')\">$user[$i] - $full_name[$i]</a> | $USERcalls[$i] | $sales | $under90 | $DROP | $AVG_TIME |$Cpct%|\n";
|
|
$ASCII_text.="<span id='closer_agent_$userRAW[$i]' name='closer_agent_$userRAW[$i]' style='display: none;'>";
|
|
$ASCII_text.=$closer_spans["$userRAW[$i]"];
|
|
$ASCII_text.="</span>";
|
|
|
|
$CSV_fronter_header3.="\n\"$user[$i] - $full_name[$i] XFER STATS\"\n";
|
|
$CSV_fronter_header3.="\"FRONTER NAME\",\"PHONE\",\"TALK TIME\"\n";
|
|
$CSV_fronter_header3.=$closer_CSV_span["$frow[5]"];
|
|
|
|
$CSV_closer_lines.="\"$user[$i] - $full_name[$i]\",\"$USERcalls[$i]\",\"$A1\",\"$under90\",\"$DROP\",\"$AVG_TIME\",\"$Cpct%\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
$totCpct = MathZDC($TOTsales, ( ($TOTcalls - 0) - $totDROP) )*100;
|
|
$totCpct = round($totCpct, 2);
|
|
$totCpct = sprintf("%01.2f", $totCpct);
|
|
$totCpct = sprintf("%6s", $totCpct);
|
|
|
|
$totSpct = MathZDC($TOTsales, ($TOTcalls - 0) )*100;
|
|
$totSpct = round($totSpct, 2);
|
|
$totSpct = sprintf("%01.2f", $totSpct);
|
|
$totSpct = sprintf("%6s", $totSpct);
|
|
|
|
$TOT_AVG_TIME = MathZDC($TOT_TALK_TIME, ($TOTcalls - 0));
|
|
$TOT_AVG_TIME = round($TOT_AVG_TIME);
|
|
$TOT_AVG_TIME = sec_convert($TOT_AVG_TIME,'H');
|
|
$TOT_AVG_TIME = sprintf("%5s", $TOT_AVG_TIME);
|
|
|
|
$ppc = MathZDC($totPOINTS, ( ($TOTcalls - $totOTHER) - $totDROP) );
|
|
$ppc = round($ppc, 2);
|
|
$ppc = sprintf("%01.2f", $ppc);
|
|
$ppc = sprintf("%4s", $ppc);
|
|
|
|
$TOP = MathZDC($totTOP, $TOTsales)*100;
|
|
$TOP = round($TOP, 0);
|
|
$TOP = sprintf("%01.0f", $TOP);
|
|
$TOP = sprintf("%3s", $TOP);
|
|
|
|
$BOT = MathZDC($totBOT, $TOTsales)*100;
|
|
$BOT = round($BOT, 0);
|
|
$BOT = sprintf("%01.0f", $BOT);
|
|
$BOT = sprintf("%3s", $BOT);
|
|
|
|
$TOTagents = sprintf("%6s", $i);
|
|
$TOTcalls = sprintf("%6s", $TOTcalls);
|
|
$totA1 = sprintf("%5s", $totA1);
|
|
$totA2 = sprintf("%5s", $totA2);
|
|
$totA3 = sprintf("%5s", $totA3);
|
|
$totA4 = sprintf("%5s", $totA4);
|
|
$totA5 = sprintf("%5s", $totA5);
|
|
$totA6 = sprintf("%5s", $totA6);
|
|
$totA7 = sprintf("%5s", $totA7);
|
|
$totA8 = sprintf("%5s", $totA8);
|
|
$totA9 = sprintf("%5s", $totA9);
|
|
$totDROP = sprintf("%5s", $totDROP);
|
|
$totOTHER = sprintf("%5s", $totOTHER);
|
|
$TOTsales = sprintf("%5s", $TOTsales);
|
|
$TOTunder90 = sprintf("%4s", $TOTunder90);
|
|
|
|
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
|
|
$ASCII_text.="| TOTAL CLOSERS: $TOTagents | $TOTcalls |$totA1 | $TOTunder90 |$totDROP | $TOT_AVG_TIME |$totCpct%|\n";
|
|
$ASCII_text.="+--------------------------+--------+------+------+------+-------+-------+\n";
|
|
|
|
$CSV_closer_footer.="\"TOTAL CLOSERS: $TOTagents\",\"$TOTcalls\",\"$totA1\",\"$TOTunder90\",\"$totDROP\",\"$TOT_AVG_TIME\",\"$totCpct%\"\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_calls))."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
|
$SALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_sales))."' height='16' />".$graph_stats[$d][2]."</td></tr>";
|
|
$DROP_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_drops))."' height='16' />".$graph_stats[$d][3]."</td></tr>";
|
|
$OTHER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][4], $max_other))."' height='16' />".$graph_stats[$d][4]."</td></tr>";
|
|
$SALES2_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5], $max_sales2))."' height='16' />".$graph_stats[$d][5]."</td></tr>";
|
|
$CONVPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][6], $max_conv_pct))."' height='16' />".$graph_stats[$d][6]."%</td></tr>";
|
|
}
|
|
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($TOTcalls)."</th></tr></table>";
|
|
$SALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totA1)."</th></tr></table>";
|
|
$DROP_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totDROP)."</th></tr></table>";
|
|
$OTHER_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totOTHER)."</th></tr></table>";
|
|
$SALES2_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($TOTsales)."</th></tr></table>";
|
|
$CONVPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($totCpct)."%</th></tr></table>";
|
|
$JS_onload.="\tDrawCloserGraph('CALLS', '1');\n";
|
|
$JS_text.="function DrawCloserGraph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
|
$JS_text.=" var SALES_graph=\"$SALES_graph\";\n";
|
|
$JS_text.=" var DROP_graph=\"$DROP_graph\";\n";
|
|
$JS_text.=" var OTHER_graph=\"$OTHER_graph\";\n";
|
|
$JS_text.=" var SALES2_graph=\"$SALES2_graph\";\n";
|
|
$JS_text.=" var CONVPCT_graph=\"$CONVPCT_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=6; i++) {\n";
|
|
$JS_text.=" var cellID=\"closergraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"closergraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('closer_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
|
|
if ($report_display_type=="HTML") {
|
|
$HTML_text.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.=$ASCII_text;
|
|
}
|
|
|
|
if ($DB) {$HTML_text.="\nRun Time: $RUNtime seconds|$db_source\n";}
|
|
|
|
$HTML_text.="</PRE>\n";
|
|
$HTML_text.="</TD></TR></TABLE>\n";
|
|
|
|
$HTML_text.="</BODY></HTML>\n";
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "FCSTATS_$US$FILE_TIME.csv";
|
|
if ($file_download==1) {
|
|
$CSV_text=$CSV_fronter_header.$CSV_fronter_lines.$CSV_fronter_footer.$CSV_closer_header.$CSV_closer_lines.$CSV_closer_footer;
|
|
} else if ($file_download==2) {
|
|
$CSV_text=$CSV_fronter_header2;
|
|
} else if ($file_download==3) {
|
|
$CSV_text=$CSV_fronter_header3;
|
|
}
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
|
|
echo $HTML_head;
|
|
echo $JS_text;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
}
|
|
|
|
#$CSV_report=fopen("fcstats.csv", "w");
|
|
#$CSV_head=preg_replace('/\s+,/', ',', $CSV_fronter_header.$CSV_fronter_lines.$CSV_fronter_footer.$CSV_closer_header.$CSV_closer_lines.$CSV_closer_footer);
|
|
#fwrite($CSV_report, $CSV_head);
|
|
#fclose($CSV_report);
|
|
|
|
|
|
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
|
|
|
|
?>
|