mattf
3be624eb17
Added PHP_error_reporting_OVERRIDE options for each web directory git-svn-id: svn://192.168.202.10@3863 3d104415-ff17-0410-8863-d5cf3c621b8a
1002 lines
58 KiB
PHP
1002 lines
58 KiB
PHP
<?php
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# VERM_OUTCOEMS_rpt.inc - Vicidial Enhanced Reporting call outcomes report
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#
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 220825-1617 - First build
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# 230106-1500 - Added page flushing
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# 230124-1218 - Updated LookupCall function, added unknown statuses option, outcome status/lagged status overrides
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# 240801-1130 - Code updates for PHP8 compatibility
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#
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# NANQUE, not an unanswered call?
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# TIMEOT, unanswered even though it was dropped into a call that was picked up
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# Warm transfers count as two calls
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# $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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# $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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# $PHP_SELF=$_SERVER['PHP_SELF'];
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# $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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# if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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# elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["sort_call_results"])) {$sort_call_results=$_GET["sort_call_results"];}
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elseif (isset($_POST["sort_call_results"])) {$sort_call_results=$_POST["sort_call_results"];}
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if (isset($_GET["sort_billable_activities"])) {$sort_billable_activities=$_GET["sort_billable_activities"];}
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elseif (isset($_POST["sort_billable_activities"])) {$sort_billable_activities=$_POST["sort_billable_activities"];}
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if (isset($_GET["sort_nonbillable_activities"])) {$sort_nonbillable_activities=$_GET["sort_nonbillable_activities"];}
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elseif (isset($_POST["sort_nonbillable_activities"])) {$sort_nonbillable_activities=$_POST["sort_nonbillable_activities"];}
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if (isset($_GET["sort_outcomes_per_agent"])) {$sort_outcomes_per_agent=$_GET["sort_outcomes_per_agent"];}
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elseif (isset($_POST["sort_outcomes_per_agent"])) {$sort_outcomes_per_agent=$_POST["sort_outcomes_per_agent"];}
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if (!$known_outcome_statuses) {$known_outcome_statues=array();}
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if ($non_latin < 1)
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{
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$sort_call_results = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_call_results);
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$sort_billable_activities = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_billable_activities);
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$sort_nonbillable_activities = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_nonbillable_activities);
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$sort_outcomes_per_agent = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_outcomes_per_agent);
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$known_outcome_statuses = preg_replace('/[^- \.\,\_0-9a-zA-Z]/u','',$known_outcome_statuses);
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}
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else
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{
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$sort_call_results = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_call_results);
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$sort_billable_activities = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_billable_activities);
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$sort_nonbillable_activities = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_nonbillable_activities);
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$sort_outcomes_per_agent = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_outcomes_per_agent);
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$known_outcome_statuses = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$known_outcome_statuses);
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}
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### FUNCTION
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function LookUpCall($uniqueid, $comments, $user)
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{
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global $link, $DB;
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$call_outcome="";
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if ($uniqueid && strlen($uniqueid)>0)
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{
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if ($comments=="INBOUND")
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{
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$table_name="vicidial_closer_log";
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}
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else
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{
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$table_name="vicidial_log";
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}
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$vl_stmt="select status from ".$table_name." where uniqueid='$uniqueid' and user='$user'";
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$vl_rslt=mysqli_query($link, $vl_stmt);
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if (mysqli_num_rows($vl_rslt)>0)
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{
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$vl_row=mysqli_fetch_row($vl_rslt);
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$call_outcome=$vl_row[0];
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}
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return $call_outcome;
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}
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}
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if (preg_match('/ desc$/', $sort_agent_pause_detail))
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{
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$sort_char="↓";
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$reverse_link=preg_replace('/ desc$/', '', $sort_agent_pause_detail);
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}
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else
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{
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$sort_char="↑";
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$reverse_link=$sort_agent_pause_detail." desc";
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}
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$sort_agent_pause_detail_preg=preg_replace('/ desc$/', '', $sort_agent_pause_detail);
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if ($DB) {$HTML_output.="<B>$vcl_uniqueid_stmt</B><BR>$included_campaigns_ct<BR>";}
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# COVERS AGENT ANSWERED CALLS ONLY - NEED SEPARATE SECTION FOR NON-ANSWERS!!!!
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# 1/23/2022- added status!='' call, meaning calls with no dispos don't get displayed
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# Had to add this otherwise the counts go screwy
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$outcomes_stmt_outb="";
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if ($atomic_queue_campaigns_str!="")
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{
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$outcomes_stmt_outb="select *, if (sub_status in ('BLANK', '') or sub_status is null, '-', sub_status) as pause_code from vicidial_agent_log $vicidial_agent_log_SQL and comments!='INBOUND' "; # and status!=''
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}
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$outcomes_stmt_inb="";
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if ($atomic_queue_ingroups_str!="") # && count($val_uniqueid_array)>0
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{
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$outcomes_stmt_inb="select *, if (sub_status in ('BLANK', '') or sub_status is null, '-', sub_status) as pause_code from vicidial_agent_log $vicidial_agent_log_UID_SQL and comments='INBOUND'";
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# and uniqueid in ('".implode("', '", $val_uniqueid_array)."')
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}
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$outcomes_stmt=$outcomes_stmt_outb.($outcomes_stmt_outb!="" && $outcomes_stmt_inb!="" ? " UNION " : "").$outcomes_stmt_inb;
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/*
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if (count($val_uniqueid_array)>0 && $atomic_queue_campaigns_str=="") // No OUTBOUND campaigns in queue, INBOUND ONLY. Need to account for this!
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{
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$outcomes_stmt.=" UNION select *, if (sub_status in ('BLANK', '') or sub_status is null, '-', sub_status) as pause_code from vicidial_agent_log $vicidial_agent_log_UID_SQL and uniqueid in ('".implode("', '", $val_uniqueid_array)."')";
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}
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*/
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# $HTML_output.="\n\n<!-- $outcomes_stmt //-->\n\n";
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if ($DB) {$HTML_output.="Statuses:<B>$outcomes_stmt</B><BR>";}
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$outcomes_array=array();
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$call_results_array=array();
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$call_types_array=array();
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$billable_activities_array=array();
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$nonbillable_activities_array=array();
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$agent_details_array=array();
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$outcomes_per_agent_array=array();
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$call_results_total_calls=0;
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if ($outcomes_stmt)
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{
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$outcomes_rslt=mysql_to_mysqli($outcomes_stmt, $link);
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while ($outcomes_row=mysqli_fetch_array($outcomes_rslt))
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{
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$lead_id=$outcomes_row["lead_id"];
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$campaign_id=$outcomes_row["campaign_id"];
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$status=$outcomes_row["status"];
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$user=$outcomes_row["user"];
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$pause_code=$outcomes_row["pause_code"];
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$pause_sec=$outcomes_row["pause_sec"];
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$talk_sec=$outcomes_row["talk_sec"];
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$wait_sec=$outcomes_row["wait_sec"];
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$dispo_sec=$outcomes_row["dispo_sec"];
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$uniqueid=$outcomes_row["uniqueid"];
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$comments=$outcomes_row["comments"];
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$call_type="Unknown";
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$pause_name_key=$campaign_id."-".$pause_code;
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$pause_code_name=$pause_code;
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$full_name=$fullname_info["$user"];
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if (!$agent_details_array["$full_name"])
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{
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$agent_details_array["$full_name"]["available"]=0;
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$agent_details_array["$full_name"]["billable"]=0;
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$agent_details_array["$full_name"]["nonbillable"]=0;
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$agent_details_array["$full_name"]["sales"]=0;
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$agent_details_array["$full_name"]["human_answered"]=0;
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$agent_details_array["$full_name"]["customer_contacts"]=0;
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}
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$outcomes_array["total_billable_time"]+=($talk_sec+$wait_sec+$dispo_sec);
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$outcomes_array["total_agent_available_time"]+=($talk_sec+$wait_sec+$dispo_sec);
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$agent_details_array["$full_name"]["available"]+=($talk_sec+$wait_sec+$dispo_sec);
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# Billable/nonbillable activity
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if (in_array($pause_code, $billable_pause_codes["$campaign_id"]) || in_array($pause_code, $billable_pause_codes["SYSTEM"]))
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{
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if ($pause_code_names["$pause_name_key"])
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{
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$pause_code_name=$pause_code_names["$pause_name_key"];
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}
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$outcomes_array["total_billable_time"]+=$pause_sec;
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$outcomes_array["total_agent_billable_activities"]+=$pause_sec;
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if (!$billable_activities_array["$pause_code_name"])
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{
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$billable_activities_array["$pause_code_name"]["n_times"]=0;
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$billable_activities_array["$pause_code_name"]["total_time"]=0;
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$billable_activities_array["$pause_code_name"]["max"]=0;
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$billable_activities_array["$pause_code_name"]["min"]=100000;
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}
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$billable_activities_array["$pause_code_name"]["n_times"]++;
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$billable_activities_array["$pause_code_name"]["total_time"]+=$pause_sec;
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if ($billable_activities_array["$pause_code_name"]["max"]<$pause_sec) {$billable_activities_array["$pause_code_name"]["max"]=$pause_sec;}
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if ($billable_activities_array["$pause_code_name"]["min"]>$pause_sec) {$billable_activities_array["$pause_code_name"]["min"]=$pause_sec;}
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$agent_details_array["$full_name"]["billable"]+=$pause_sec;
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}
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else
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{
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if ($pause_code_names["$pause_name_key"])
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{
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$pause_code_name=$pause_code_names["$pause_name_key"];
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}
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$outcomes_array["total_nonbillable_time"]+=$pause_sec;
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if (!$nonbillable_activities_array["$pause_code_name"])
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{
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$nonbillable_activities_array["$pause_code_name"]["n_times"]=0;
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$nonbillable_activities_array["$pause_code_name"]["total_time"]=0;
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$nonbillable_activities_array["$pause_code_name"]["max"]=0;
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$nonbillable_activities_array["$pause_code_name"]["min"]=100000;
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}
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$nonbillable_activities_array["$pause_code_name"]["n_times"]++;
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$nonbillable_activities_array["$pause_code_name"]["total_time"]+=$pause_sec;
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if ($nonbillable_activities_array["$pause_code_name"]["max"]<$pause_sec) {$nonbillable_activities_array["$pause_code_name"]["max"]=$pause_sec;}
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if ($nonbillable_activities_array["$pause_code_name"]["min"]>$pause_sec) {$nonbillable_activities_array["$pause_code_name"]["min"]=$pause_sec;}
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$agent_details_array["$full_name"]["nonbillable"]+=$pause_sec;
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}
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$call_outcome=$status;
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if (strlen($call_outcome)<=1)
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{
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$call_type="None";
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$status=LookUpCall($uniqueid, $comments, $user);
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# print "$status=LookUpCall($uniqueid, $comments);<BR>\n";
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$call_outcome=$status;
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}
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# JCJ 12/6/22 - added for overriding certain statuses
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if (array_key_exists($status, $outcome_status_overrides))
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{
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$call_outcome=$outcome_status_overrides["$status"];
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$status=$call_outcome;
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}
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# JCJ 12/6/22 - added for removing certain statuses that should basically be lagged in certain conditions
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# 1/27/23 - changed $outcome_lagged_status_overrides to normal array instead of associative
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else if (in_array($status, $outcome_lagged_status_overrides) && strlen($uniqueid)<1)
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{
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$status="LAGGED";
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$call_outcome="";
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}
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/* JCJ 12/6/22 - commented out, may be useful later
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# 1/27/23 - changed $outcome_lagged_status_overrides to normal array instead of associative, below section won't work now
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else if (array_key_exists($status, $outcome_lagged_status_overrides))
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{
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# print_r($outcome_lagged_status_overrides);
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# $HTML_output.="<!-- \n*** $uniqueid, $call_outcome, $status\n";
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$status=LookUpCall($uniqueid, $comments, $user);
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if (in_array($status, $outcome_lagged_status_overrides["$call_outcome"]))
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{
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$status="LAGGED";
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$call_outcome="";
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}
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else
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{
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$status=$call_outcome;
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}
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# $HTML_output.="*** $uniqueid, $call_outcome, $status //-->\n";
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}
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*/
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if ($status_names["$status"] && !in_array($status, $unknown_network_statuses))
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{
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$call_outcome=$status_names["$status"];
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$call_type="Known";
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}
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else if (in_array($status, $unknown_network_statuses) || strlen($call_outcome)<=1)
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{
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# $call_outcome.=" (unknown)";
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$call_outcome="Network/LAGGED";
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}
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else
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{
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$call_outcome.=" (unknown)"; # commented out 10/13, uncommented 11/2 (known_outcome_stauses not working as they expect)
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}
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if (strlen($call_outcome)<=1)
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{
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$call_type="None";
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}
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/* Added 10/13, removed 11/2 - known_outcome_statuses not having desired effect
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if (in_array($status, $selectable_array["$campaign_id"]) || in_array($status, $selectable_array["SYSTEM"]) || in_array($status, $known_outcome_statuses))
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{
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$outcomes_array["selected"]++;
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$agent_details_array["$full_name"]["selected"]++;
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$call_type="Known";
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}
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else
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{
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$status="---";
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$call_type="System/Auto";
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$call_outcome="(unknown)";
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}
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*/
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# Human answered (contact)
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if (in_array($status, $human_ans_array["$campaign_id"]) || in_array($status, $human_ans_array["SYSTEM"]))
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{
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$outcomes_array["human_answered"]++;
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$agent_details_array["$full_name"]["human_answered"]++;
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$call_type="Human answered";
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}
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# Customer contact (qualified contact)
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if (in_array($status, $contact_array["$campaign_id"]) || in_array($status, $contact_array["SYSTEM"]))
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{
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$outcomes_array["customer_contacts"]++;
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$agent_details_array["$full_name"]["customer_contacts"]++;
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$call_type="Customer contact";
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}
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# Sales
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if (in_array($status, $sale_array["$campaign_id"]) || in_array($status, $sale_array["SYSTEM"]))
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{
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$outcomes_array["sales"]++;
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$agent_details_array["$full_name"]["sales"]++;
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$call_type="Sale";
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}
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if (!$call_types_array["$call_outcome"]) {$call_types_array["$call_outcome"]=$call_type;}
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# Only count results if this is an agent log record with a lead id, i.e. an actual call
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if (strlen($lead_id)>0)
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{
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$call_results_array["$call_outcome"]["total"]++;
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$call_results_total_calls++;
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if (in_array($status, $lost_statuses_array))
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{
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$call_results_array["$call_outcome"]["lost"]++;
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$call_results_array["$call_outcome"]["taken"]+=0;
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}
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else
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{
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$call_results_array["$call_outcome"]["lost"]+=0;
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$call_results_array["$call_outcome"]["taken"]++;
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}
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$call_results_array["$call_outcome"]["call_type"]=$call_type;
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# $outcomes_per_agent_array["$full_name"]["$call_type"]["$call_outcome"]["$status"]++; #
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$opa_key="$full_name|$call_type|$call_outcome|$status";
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$outcomes_per_agent_array["$opa_key"]++;
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# $outcomes_per_agent_array_agents["$full_name"]++; #
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# $outcomes_per_agent_array_types["$call_type"]++; #
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# $outcomes_per_agent_array_outcomes["$call_outcome"]++; #
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# $outcomes_per_agent_array_statuses["$full_name"]++; #
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}
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}
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}
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# print "\n\n<!-- $outcomes_stmt //-->\n\n";
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# print_r($call_results_array); die;
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# Get LOST calls here for $call_results_array values - query for VDAD and VDCL
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/* COMMENTED OUT 2/17 - DOES NOTHING (missing "nousers" variables) AND ERRORS ANYWAY
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$lost_stmt="select status, campaign_id, user from vicidial_log $vicidial_log_SQL_nousers and user='VDAD' $and_NANQUE_clause UNION ALL select status, campaign_id, user from vicidial_closer_log $vicidial_closer_log_SQL_nousers and user='VDCL' $and_NANQUE_clause";
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if ($DB) {$HTML_output.="<B>Lost: $lost_stmt</B>";}
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$lost_rslt=mysql_to_mysqli($lost_stmt, $link);
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while ($lost_row=mysqli_fetch_row($lost_rslt))
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{
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$status=$lost_row[0];
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$campaign_id=$lost_row[1];
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# print "$status - $campaign_id<BR>\n";
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$call_outcome=$status;
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if ($status_names["$status"])
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{
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$call_outcome=$status_names["$status"];
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}
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else
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{
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$call_outcome=$status_names["$status"]." (unknown)";
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# print "$status not in all statuses...<BR>\n";
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}
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switch ($status)
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{
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case $status_names["$status"]:
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$call_type="Known";
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break;
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case (strlen($call_outcome)<=1):
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$call_type="None";
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break;
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case (in_array($status, $human_ans_array["$campaign_id"]) || in_array($status, $human_ans_array["SYSTEM"])):
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$call_type="Human answered";
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break;
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case (in_array($status, $contact_array["$campaign_id"]) || in_array($status, $contact_array["SYSTEM"])):
|
|
$call_type="Customer contact";
|
|
break;
|
|
case (in_array($status, $sale_array["$campaign_id"]) || in_array($status, $sale_array["SYSTEM"])):
|
|
$call_type="Sale";
|
|
break;
|
|
default:
|
|
$call_type="Unknown";
|
|
}
|
|
|
|
if (!$call_results_array["$call_outcome"]["call_type"]) {$call_results_array["$call_outcome"]["call_type"]=$call_type;}
|
|
|
|
$call_results_array["$call_outcome"]["total"]++;
|
|
$call_results_total_calls++;
|
|
$call_results_array["$call_outcome"]["taken"]+=0;
|
|
$call_results_array["$call_outcome"]["lost"]++;
|
|
}
|
|
# print_r($status_names);
|
|
*/
|
|
|
|
$max_call_results_total_pct=0;
|
|
$max_call_results_taken_pct=0;
|
|
foreach ($call_results_array as $outcome => $data)
|
|
{
|
|
$call_results_array["$outcome"]["total_pct"]=sprintf("%.1f", 100*(MathZDC($data["total"], $call_results_total_calls)));
|
|
$call_results_array["$outcome"]["taken_pct"]=sprintf("%.1f", 100*(MathZDC($data["taken"], $call_results_total_calls)));
|
|
if ($max_call_results_total_pct<$call_results_array["$outcome"]["total_pct"]) {$max_call_results_total_pct=$call_results_array["$outcome"]["total_pct"];}
|
|
if ($max_call_results_taken_pct<$call_results_array["$outcome"]["taken_pct"]) {$max_call_results_taken_pct=$call_results_array["$outcome"]["taken_pct"];}
|
|
}
|
|
|
|
$max_billable_activities_total_time=0;
|
|
$billable_activities_grand_total_time=0;
|
|
foreach ($billable_activities_array as $pause_code => $data)
|
|
{
|
|
$billable_activities_array["$pause_code"]["avg"]=round(MathZDC($data["total_time"], $data["n_times"]));
|
|
if ($max_billable_activities_total_time<$data["total_time"]) {$max_billable_activities_total_time=$data["total_time"];}
|
|
$billable_activities_grand_total_time+=$data["total_time"];
|
|
}
|
|
|
|
$max_nonbillable_activities_total_time=0;
|
|
$nonbillable_activities_grand_total_time=0;
|
|
foreach ($nonbillable_activities_array as $pause_code => $data)
|
|
{
|
|
$nonbillable_activities_array["$pause_code"]["avg"]=round(MathZDC($data["total_time"], $data["n_times"]));
|
|
if ($max_nonbillable_activities_total_time<$data["total_time"]) {$max_nonbillable_activities_total_time=$data["total_time"];}
|
|
$nonbillable_activities_grand_total_time+=$data["total_time"];
|
|
}
|
|
|
|
#### OUTCOMES ####
|
|
$sph=sprintf("%.1f", MathZDC($outcomes_array["sales"], ($outcomes_array["total_billable_time"] / 3600)));
|
|
$ccph=sprintf("%.1f", MathZDC($outcomes_array["customer_contacts"], ($outcomes_array["total_billable_time"] / 3600)));
|
|
$haph=sprintf("%.1f", MathZDC($outcomes_array["human_answered"], ($outcomes_array["total_billable_time"] / 3600)));
|
|
$ha_conv_index=sprintf("%.1f", 100*(MathZDC($outcomes_array["sales"], $outcomes_array["customer_contacts"])));
|
|
$cc_conv_index=sprintf("%.1f", 100*(MathZDC($outcomes_array["sales"], $outcomes_array["human_answered"])));
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("Statuses").":$NWB#VERM_OUTCOMES-outcomes$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr><th>"._QXZ("Report Details").":</th><td> </td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Total billable time").":</td><td>".floor($outcomes_array["total_billable_time"] / 3600).gmdate(":i:s", $outcomes_array["total_billable_time"] % 3600)."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Total agent available time").":</td><td>".floor($outcomes_array["total_agent_available_time"] / 3600).gmdate(":i:s", $outcomes_array["total_agent_available_time"] % 3600)."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Total agent billable activities").":</td><td>".floor($outcomes_array["total_agent_billable_activities"] / 3600).gmdate(":i:s", $outcomes_array["total_agent_billable_activities"] % 3600)."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Total nonbillable time").":</td><td>".floor($outcomes_array["total_nonbillable_time"] / 3600).gmdate(":i:s", $outcomes_array["total_nonbillable_time"] % 3600)."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Number of Sales").":</td><td>".$outcomes_array["sales"]."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Number of Customer Contacts").":</td><td>".$outcomes_array["customer_contacts"]."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Number of Human Answered").":</td><td>".$outcomes_array["human_answered"]."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Sales per Hour").":</td><td>".$sph."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Customer Contacts per Hour").":</td><td>".$ccph."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Human Answered per Hour").":</td><td>".$haph."</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Conversion index").":</td><td>".$ha_conv_index." %</td></tr>";
|
|
$HTML_output.="<tr><td>"._QXZ("Contact conversion index").":</td><td>".$cc_conv_index." %</td></tr>";
|
|
|
|
$CSV_output["outcomes"]="\""._QXZ("Report Details").":\",\"\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Total billable time").":\",\"".floor($outcomes_array["total_billable_time"] / 3600).gmdate(":i:s", $outcomes_array["total_billable_time"] % 3600)."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Total agent available time").":\",\"".floor($outcomes_array["total_agent_available_time"] / 3600).gmdate(":i:s", $outcomes_array["total_agent_available_time"] % 3600)."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Total agent billable activities").":\",\"".floor($outcomes_array["total_agent_billable_activities"] / 3600).gmdate(":i:s", $outcomes_array["total_agent_billable_activities"] % 3600)."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Total nonbillable time").":\",\"".floor($outcomes_array["total_nonbillable_time"] / 3600).gmdate(":i:s", $outcomes_array["total_nonbillable_time"] % 3600)."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Number of Sales").":\",\"".$outcomes_array["sales"]."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Number of Customer Contacts").":\",\"".$outcomes_array["customer_contacts"]."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Number of Human Answered").":\",\"".$outcomes_array["human_answered"]."\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Sales per Hour").":\",\"$sph\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Customer Contacts per Hour").":\",\"$ccph\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Human Answered per Hour").":\",\"$haph\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Conversion index").":\",\"".$ha_conv_index." %\"\n";
|
|
$CSV_output["outcomes"].="\""._QXZ("Contact conversion index").":\",\"".$cc_conv_index." %\"\n";
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='2' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=outcomes\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='2'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('OUTCOMES', 'outcomes')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
##################
|
|
|
|
#### CALL RESULTS OUTCOMES ####
|
|
|
|
#### SORT RESULTS OF MULTI-DIMENSIONAL ARRAY ###
|
|
#default sort by key, always do this so the subsort is by array key
|
|
ksort($call_results_array);
|
|
|
|
$sort_cr_index=preg_replace('/ desc/', '', $sort_call_results);
|
|
if (preg_match('/ desc$/', $sort_call_results))
|
|
{
|
|
$sort_char="↓";
|
|
$reverse_link=preg_replace('/ desc$/', '', $sort_call_results);
|
|
}
|
|
else
|
|
{
|
|
$sort_char="↑";
|
|
$reverse_link=$sort_call_results." desc";
|
|
}
|
|
$sort_call_results_preg=preg_replace('/ desc$/', '', $sort_call_results);
|
|
|
|
if ($sort_call_results=="outcomes desc")
|
|
{
|
|
krsort($call_results_array);
|
|
}
|
|
else if(!preg_match('/^outcomes/', $sort_call_results))
|
|
{
|
|
if ($sort_cr_index)
|
|
{
|
|
$col = array_column( $call_results_array, "$sort_cr_index" );
|
|
if (preg_match('/ desc$/', $sort_call_results))
|
|
{
|
|
array_multisort( $col, SORT_DESC, $call_results_array );
|
|
}
|
|
else
|
|
{
|
|
array_multisort( $col, SORT_ASC, $call_results_array );
|
|
}
|
|
}
|
|
}
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header' id='scr_anchor'>"._QXZ("Call results, by statuses").":$NWB#VERM_OUTCOMES-call_results_by_outcomes$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
/*
|
|
$HTML_output.="<th><a class='header_link' name='call_results_call_outcome' id='call_results_call_outcome' href='".$PHP_SELF."?sort_call_results=".("outcomes"==$sort_call_results_preg ? "$reverse_link" : "outcomes")."#call_results_call_outcome'>Call outcome".("outcomes"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='call_results_type' id='call_results_type' href='".$PHP_SELF."?sort_call_results=".("call_type"==$sort_call_results_preg ? "$reverse_link" : "call_type")."#call_results_type'>Type".("call_type"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='call_results_total' id='call_results_total' href='".$PHP_SELF."?sort_call_results=".("total"==$sort_call_results_preg ? "$reverse_link" : "total")."#call_results_total'>Total".("total"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='call_results_taken' id='call_results_taken' href='".$PHP_SELF."?sort_call_results=".("taken"==$sort_call_results_preg ? "$reverse_link" : "taken")."#call_results_taken'>Taken".("taken"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='call_results_lost' id='call_results_lost' href='".$PHP_SELF."?sort_call_results=".("lost"==$sort_call_results_preg ? "$reverse_link" : "lost")."#call_results_lost'>Lost".("lost"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='call_results_pct' id='call_results_pct' href='".$PHP_SELF."?sort_call_results=".("total_pct"==$sort_call_results_preg ? "$reverse_link" : "total_pct")."#call_results_pct'>%".("total_pct"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th><a class='header_link' name='call_results_pct_taken' id='call_results_pct_taken' href='".$PHP_SELF."?sort_call_results=".("taken_pct"==$sort_call_results_preg ? "$reverse_link" : "taken_pct")."#call_results_pct_taken'>% taken".("taken_pct"==$sort_call_results_preg ? " $sort_char" : "")."</a></th>";
|
|
*/
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Call status").("outcomes"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("outcomes"==$sort_call_results_preg ? "$reverse_link" : "outcomes")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Type").("call_type"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("call_type"==$sort_call_results_preg ? "$reverse_link" : "call_type")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Total").("total"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("total"==$sort_call_results_preg ? "$reverse_link" : "total")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Taken").("taken"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("taken"==$sort_call_results_preg ? "$reverse_link" : "taken")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Lost").("lost"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("lost"==$sort_call_results_preg ? "$reverse_link" : "lost")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='%".("total_pct"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("total_pct"==$sort_call_results_preg ? "$reverse_link" : "total_pct")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='% "._QXZ("taken").("taken_pct"==$sort_call_results_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_call_results').value='".("taken_pct"==$sort_call_results_preg ? "$reverse_link" : "taken_pct")."'; this.form.action+='#scr_anchor'; this.form.submit()\"></th>\n";
|
|
|
|
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["call_results"]="\""._QXZ("Call status")."\",\""._QXZ("Type")."\",\""._QXZ("Total")."\",\""._QXZ("Taken")."\",\""._QXZ("Lost")."\",\"%\",\"\",\"% "._QXZ("taken")."\"\n";
|
|
|
|
foreach ($call_results_array as $outcome => $data)
|
|
{
|
|
$dispo=array_search("$outcome", $status_names);
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<td>".$outcome."</td>";
|
|
$HTML_output.="<td>".$data["call_type"]."</td>";
|
|
$HTML_output.="<td>".$data["total"]."</td>";
|
|
$HTML_output.="<td>".$data["taken"]."</td>";
|
|
$HTML_output.="<td>".$data["lost"]."</td>";
|
|
$HTML_output.="<td>".$data["total_pct"]." %</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".(MathZDC((100*$data["total_pct"]), $max_call_results_total_pct))."%'></td>";
|
|
$HTML_output.="<td>".$data["taken_pct"]." %</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".(MathZDC((100*$data["taken_pct"]), $max_call_results_taken_pct))."%'></td>";
|
|
$HTML_output.="<td><a onClick=\"ShowOutcomesDetails('', '$start_date $start_time', '$end_date $end_time', '', '', '".trim(preg_replace("/\(unknown\)/", "", $outcome))."')\"><svg width='20' height='20' viewBox='0 0 20 20' data-svg='search'><circle fill='none' stroke='#000' stroke-width='1.1' cx='9' cy='9' r='7'></circle><path fill='none' stroke='#000' stroke-width='1.1' d='M14,14 L18,18 L14,14 Z'></path></svg></a></td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["call_results"].="\"$outcome\",\"$data[call_type]\",\"$data[total]\",\"$data[taken]\",\"$data[lost]\",\"$data[total_pct] %\",\"\",\"$data[taken_pct] %\",\n";
|
|
}
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='10' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=call_results&sort_call_results=".$sort_call_results."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='10'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('OUTCOMES', 'call_results')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type='hidden' name='sort_call_results' id='sort_call_results' value='$sort_call_results'>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
###############################
|
|
|
|
#### BILLABLE ACTIVITIES ####
|
|
ksort($billable_activities_array);
|
|
|
|
$sort_ba_index=preg_replace('/ desc/', '', $sort_billable_activities);
|
|
if (preg_match('/ desc$/', $sort_billable_activities))
|
|
{
|
|
$sort_char="↓";
|
|
$reverse_link=preg_replace('/ desc$/', '', $sort_billable_activities);
|
|
}
|
|
else
|
|
{
|
|
$sort_char="↑";
|
|
$reverse_link=$sort_billable_activities." desc";
|
|
}
|
|
$sort_billable_activities_preg=preg_replace('/ desc$/', '', $sort_billable_activities);
|
|
|
|
if ($sort_billable_activities=="activity desc")
|
|
{
|
|
krsort($billable_activities_array);
|
|
}
|
|
else if (!preg_match('/^activity/', $sort_billable_activities))
|
|
{
|
|
if ($sort_ba_index)
|
|
{
|
|
$col = array_column( $billable_activities_array, "$sort_ba_index" );
|
|
if (preg_match('/ desc$/', $sort_billable_activities))
|
|
{
|
|
array_multisort( $col, SORT_DESC, $billable_activities_array );
|
|
}
|
|
else
|
|
{
|
|
array_multisort( $col, SORT_ASC, $billable_activities_array );
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header' id='sba_anchor'>"._QXZ("Billable activities").":$NWB#VERM_OUTCOMES-billable_activities$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
/*
|
|
$HTML_output.="<th><a class='header_link' name='billable_activities_call_activity' id='billable_activities_call_activity' href='".$PHP_SELF."?sort_billable_activities=".("activity"==$sort_billable_activities_preg ? "$reverse_link" : "activity")."#billable_activities_call_activity'>Activity".("activity"==$sort_billable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='billable_activities_ntimes' id='billable_activities_ntimes' href='".$PHP_SELF."?sort_billable_activities=".("n_times"==$sort_billable_activities_preg ? "$reverse_link" : "n_times")."#billable_activities_ntimes'>N. Times".("n_times"==$sort_billable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='billable_activities_total_time' id='billable_activities_total_time' href='".$PHP_SELF."?sort_billable_activities=".("total_time"==$sort_billable_activities_preg ? "$reverse_link" : "total_time")."#billable_activities_total_time'>Tot. Time".("total_time"==$sort_billable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='billable_activities_avg' id='billable_activities_avg' href='".$PHP_SELF."?sort_billable_activities=".("avg"==$sort_billable_activities_preg ? "$reverse_link" : "avg")."#billable_activities_avg'>Avg.".("avg"==$sort_billable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='billable_activities_min' id='billable_activities_min' href='".$PHP_SELF."?sort_billable_activities=".("min"==$sort_billable_activities_preg ? "$reverse_link" : "min")."#billable_activities_min'>Min.".("min"==$sort_billable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
*/
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Activity").("activity"==$sort_billable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_billable_activities').value='".("activity"==$sort_billable_activities_preg ? "$reverse_link" : "activity")."'; this.form.action+='#sba_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("N. Times").("n_times"==$sort_billable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_billable_activities').value='".("n_times"==$sort_billable_activities_preg ? "$reverse_link" : "n_times")."'; this.form.action+='#sba_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Tot. Time").("total_time"==$sort_billable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_billable_activities').value='".("total_time"==$sort_billable_activities_preg ? "$reverse_link" : "total_time")."'; this.form.action+='#sba_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Avg.").("avg"==$sort_billable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_billable_activities').value='".("avg"==$sort_billable_activities_preg ? "$reverse_link" : "avg")."'; this.form.action+='#sba_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Min.").("min"==$sort_billable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_billable_activities').value='".("min"==$sort_billable_activities_preg ? "$reverse_link" : "min")."'; this.form.action+='#sba_anchor'; this.form.submit()\"></th>\n";
|
|
|
|
$HTML_output.="<th>"._QXZ("Max.")."</a></th>";
|
|
$HTML_output.="<th>%</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["billable_activities"]="\""._QXZ("Activity")."\",\""._QXZ("N. Times")."\",\""._QXZ("Tot. Time")."\",\""._QXZ("Avg.")."\",\""._QXZ("Min.")."\",\""._QXZ("Max.")."\",\"%\"\n";
|
|
|
|
foreach ($billable_activities_array as $pause_code => $data)
|
|
{
|
|
$pct=sprintf("%.1f", (MathZDC((100*$data["total_time"]), $billable_activities_grand_total_time)));
|
|
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<td>".$pause_code."</td>";
|
|
$HTML_output.="<td>".$data["n_times"]."</td>";
|
|
$HTML_output.="<td>".($data["total_time"]>=3600 ? floor($data["total_time"]/3600).":" : "").gmdate("i:s", $data["total_time"])."</td>";
|
|
$HTML_output.="<td>".($data["avg"]>=3600 ? floor($data["avg"]/3600).":" : "").gmdate("i:s", $data["avg"])."</td>";
|
|
$HTML_output.="<td>".($data["min"]>=3600 ? floor($data["min"]/3600).":" : "").gmdate("i:s", $data["min"])."</td>";
|
|
$HTML_output.="<td>".($data["max"]>=3600 ? floor($data["max"]/3600).":" : "").gmdate("i:s", $data["max"])."</td>";
|
|
$HTML_output.="<td>".$pct." %</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".$pct."%'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["billable_activities"].="\"$pause_code\",\"$data[n_times]\",\"".($data["total_time"]>=3600 ? floor($data["total_time"]/3600).":" : "").gmdate("i:s", $data["total_time"])."\",\"".($data["avg"]>=3600 ? floor($data["avg"]/3600).":" : "").gmdate("i:s", $data["avg"])."\",\"".($data["min"]>=3600 ? floor($data["min"]/3600).":" : "").gmdate("i:s", $data["min"])."\",\"".($data["max"]>=3600 ? floor($data["max"]/3600).":" : "").gmdate("i:s", $data["max"])."\",\"$pct %\"\n";
|
|
}
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='10' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=billable_activities&sort_billable_activities=".$sort_billable_activities."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='10'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('OUTCOMES', 'billable_activities')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type='hidden' name='sort_billable_activities' id='sort_billable_activities' value='$sort_billable_activities'>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
###############################
|
|
|
|
#### NONBILLABLE ACTIVITIES ####
|
|
ksort($nonbillable_activities_array);
|
|
|
|
$sort_nba_index=preg_replace('/ desc/', '', $sort_nonbillable_activities);
|
|
if (preg_match('/ desc$/', $sort_nonbillable_activities))
|
|
{
|
|
$sort_char="↓";
|
|
$reverse_link=preg_replace('/ desc$/', '', $sort_nonbillable_activities);
|
|
}
|
|
else
|
|
{
|
|
$sort_char="↑";
|
|
$reverse_link=$sort_nonbillable_activities." desc";
|
|
}
|
|
$sort_nonbillable_activities_preg=preg_replace('/ desc$/', '', $sort_nonbillable_activities);
|
|
|
|
if ($sort_nonbillable_activities=="activity desc")
|
|
{
|
|
krsort($nonbillable_activities_array);
|
|
}
|
|
else if (!preg_match('/^activity/', $sort_nonbillable_activities))
|
|
{
|
|
if ($sort_nba_index)
|
|
{
|
|
$col = array_column( $nonbillable_activities_array, "$sort_nba_index" );
|
|
if (preg_match('/ desc$/', $sort_nonbillable_activities))
|
|
{
|
|
array_multisort( $col, SORT_DESC, SORT_STRING, $nonbillable_activities_array );
|
|
}
|
|
else
|
|
{
|
|
array_multisort( $col, SORT_ASC, SORT_STRING, $nonbillable_activities_array );
|
|
}
|
|
}
|
|
}
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header' id='sna_anchor'>"._QXZ("Nonbillable activities").":$NWB#VERM_OUTCOMES-nonbillable_activities$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
/*
|
|
$HTML_output.="<th><a class='header_link' name='nonbillable_activity' id='nonbillable_activity' href='".$PHP_SELF."?sort_nonbillable_activities=".("activity"==$sort_nonbillable_activities_preg ? "$reverse_link" : "activity")."#nonbillable_activity'>Activity".("activity"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='nonbillable_activities_ntimes' id='nonbillable_activities_ntimes' href='".$PHP_SELF."?sort_nonbillable_activities=".("n_times"==$sort_nonbillable_activities_preg ? "$reverse_link" : "n_times")."#nonbillable_activities_ntimes'>N. Times".("n_times"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='nonbillable_activities_total_time' id='nonbillable_activities_total_time' href='".$PHP_SELF."?sort_nonbillable_activities=".("total_time"==$sort_nonbillable_activities_preg ? "$reverse_link" : "total_time")."#nonbillable_activities_total_time'>Tot. Time".("total_time"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='nonbillable_activities_avg' id='nonbillable_activities_avg' href='".$PHP_SELF."?sort_nonbillable_activities=".("avg"==$sort_nonbillable_activities_preg ? "$reverse_link" : "avg")."#nonbillable_activities_avg'>Avg.".("avg"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='nonbillable_activities_min' id='nonbillable_activities_min' href='".$PHP_SELF."?sort_nonbillable_activities=".("min"==$sort_nonbillable_activities_preg ? "$reverse_link" : "min")."#nonbillable_activities_min'>Min.".("min"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."</a></th>";
|
|
*/
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Activity").("activity"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_nonbillable_activities').value='".("activity"==$sort_nonbillable_activities_preg ? "$reverse_link" : "activity")."'; this.form.action+='#sna_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("N. Times").("n_times"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_nonbillable_activities').value='".("n_times"==$sort_nonbillable_activities_preg ? "$reverse_link" : "n_times")."'; this.form.action+='#sna_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Tot. Time").("total_time"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_nonbillable_activities').value='".("total_time"==$sort_nonbillable_activities_preg ? "$reverse_link" : "total_time")."'; this.form.action+='#sna_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Avg.").("avg"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_nonbillable_activities').value='".("avg"==$sort_nonbillable_activities_preg ? "$reverse_link" : "avg")."'; this.form.action+='#sna_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Min.").("min"==$sort_nonbillable_activities_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_nonbillable_activities').value='".("min"==$sort_nonbillable_activities_preg ? "$reverse_link" : "min")."'; this.form.action+='#sna_anchor'; this.form.submit()\"></th>\n";
|
|
|
|
$HTML_output.="<th>"._QXZ("Max.")."</a></th>";
|
|
$HTML_output.="<th>%</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["nonbillable_activities"]="\""._QXZ("Activity")."\",\""._QXZ("N. Times")."\",\""._QXZ("Tot. Time")."\",\""._QXZ("Avg.")."\",\""._QXZ("Min.")."\",\""._QXZ("Max.")."\",\"%\"\n";
|
|
|
|
foreach ($nonbillable_activities_array as $pause_code => $data)
|
|
{
|
|
$pct=sprintf("%.1f", (MathZDC((100*$data["total_time"]), $nonbillable_activities_grand_total_time)));
|
|
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<td>".$pause_code."</td>";
|
|
$HTML_output.="<td>".$data["n_times"]."</td>";
|
|
$HTML_output.="<td>".($data["total_time"]>=3600 ? floor($data["total_time"]/3600).":" : "").gmdate("i:s", $data["total_time"])."</td>";
|
|
$HTML_output.="<td>".($data["avg"]>=3600 ? floor($data["avg"]/3600).":" : "").gmdate("i:s", $data["avg"])."</td>";
|
|
$HTML_output.="<td>".($data["min"]>=3600 ? floor($data["min"]/3600).":" : "").gmdate("i:s", $data["min"])."</td>";
|
|
$HTML_output.="<td>".($data["max"]>=3600 ? floor($data["max"]/3600).":" : "").gmdate("i:s", $data["max"])."</td>";
|
|
$HTML_output.="<td>".$pct." %</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".$pct."%'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["nonbillable_activities"].="\"$pause_code\",\"$data[n_times]\",\"".($data["total_time"]>=3600 ? floor($data["total_time"]/3600).":" : "").gmdate("i:s", $data["total_time"])."\",\"".($data["avg"]>=3600 ? floor($data["avg"]/3600).":" : "").gmdate("i:s", $data["avg"])."\",\"".($data["min"]>=3600 ? floor($data["min"]/3600).":" : "").gmdate("i:s", $data["min"])."\",\"".($data["max"]>=3600 ? floor($data["max"]/3600).":" : "").gmdate("i:s", $data["max"])."\",\"$pct %\"\n";
|
|
}
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='10' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=nonbillable_activities&sort_nonbillable_activities=".$sort_nonbillable_activities."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='10'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('OUTCOMES', 'nonbillable_activities')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type='hidden' name='sort_nonbillable_activities' id='sort_nonbillable_activities' value='$sort_nonbillable_activities'>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
###############################
|
|
|
|
#### AGENT DETAILS REPORT #####
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("Detailed agent report").":$NWB#VERM_OUTCOMES-detailed_agent_report$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<th>"._QXZ("Agent name")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Avail.")."</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th>"._QXZ("Bill.")."</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th>"._QXZ("Nonb.")."</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th>"._QXZ("Sales")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Cust Contact")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Human Ans.")."</th>";
|
|
$HTML_output.="<th>"._QXZ("SPH")."</th>";
|
|
$HTML_output.="<th>"._QXZ("CCPH")."</th>";
|
|
$HTML_output.="<th>"._QXZ("HAPH")."</th>";
|
|
$HTML_output.="<th>"._QXZ("HA CONV")."</th>";
|
|
$HTML_output.="<th>"._QXZ("CC CONV")."</th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["agent_details"]="\""._QXZ("Agent name")."\",\""._QXZ("Avail.")."\",\" \",\""._QXZ("Bill.")."\",\" \",\""._QXZ("NonB.")."\",\" \",\""._QXZ("Sales")."\",\""._QXZ("Cust Contact")."\",\""._QXZ("Human Ans.")."\",\""._QXZ("SPH")."\",\""._QXZ("CCPH")."\",\""._QXZ("HAPH")."\",\""._QXZ("HA CONV")."\",\""._QXZ("CC CONV")."\"\n";
|
|
|
|
ksort($agent_details_array);
|
|
# print_r($agent_details_array);
|
|
foreach($agent_details_array as $agent_name => $data)
|
|
{
|
|
$billable_seconds=($data["available"]+$data["billable"]);
|
|
$billable_hours=$billable_seconds/3600;
|
|
|
|
$av_pct=sprintf("%.1f", (100*(MathZDC($data["available"], $billable_seconds))));
|
|
$b_pct=sprintf("%.1f", (100*(MathZDC($data["billable"], $billable_seconds))));
|
|
# ??? - Not sure of the logic below, but whatever.
|
|
$ha_conv_pct=sprintf("%.1f", (100*MathZDC($data["sales"], $data["human_answered"], 0)));
|
|
$cc_conv_pct=sprintf("%.1f", (100*MathZDC($data["sales"], $data["customer_contacts"], 0)));
|
|
|
|
$nb_pct=sprintf("%.1f", (100*(MathZDC($data["nonbillable"], $billable_seconds))));
|
|
$sph=sprintf("%.1f", (MathZDC($data["sales"], $billable_hours)));
|
|
$ccph=sprintf("%.1f", (MathZDC($data["customer_contacts"], $billable_hours)));
|
|
$haph=sprintf("%.1f", (MathZDC($data["human_answered"], $billable_hours)));
|
|
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<td>".$agent_name."</td>";
|
|
$HTML_output.="<td>".($data["available"]>=3600 ? floor($data["available"]/3600).":" : "").gmdate("i:s", $data["available"])."</td>";
|
|
$HTML_output.="<td>".$av_pct." %</td>";
|
|
$HTML_output.="<td>".($data["billable"]>=3600 ? floor($data["billable"]/3600).":" : "").gmdate("i:s", $data["billable"])."</td>";
|
|
$HTML_output.="<td>".$b_pct." %</td>";
|
|
$HTML_output.="<td>".($data["nonbillable"]>=3600 ? floor($data["nonbillable"]/3600).":" : "").gmdate("i:s", $data["nonbillable"])."</td>";
|
|
$HTML_output.="<td>".$nb_pct." %</td>";
|
|
$HTML_output.="<td>".$data["sales"]."</td>";
|
|
$HTML_output.="<td>".$data["customer_contacts"]."</td>";
|
|
$HTML_output.="<td>".$data["human_answered"]."</td>";
|
|
$HTML_output.="<td>".$sph."</td>";
|
|
$HTML_output.="<td>".$ccph."</td>";
|
|
$HTML_output.="<td>".$haph."</td>";
|
|
$HTML_output.="<td>".$ha_conv_pct." %</td>";
|
|
$HTML_output.="<td>".$cc_conv_pct." %</td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["agent_details"].="\"$agent_name\",\"".($data["available"]>=3600 ? floor($data["available"]/3600).":" : "").gmdate("i:s", $data["available"])."\",\"$av_pct %\",\"".($data["billable"]>=3600 ? floor($data["billable"]/3600).":" : "").gmdate("i:s", $data["billable"])."\",\"$b_pct %\",\"".($data["nonbillable"]>=3600 ? floor($data["nonbillable"]/3600).":" : "").gmdate("i:s", $data["nonbillable"])."\",\"$nb_pct %\",\"$data[sales]\",\"$data[customer_contacts]\",\"$data[human_answered]\",\"$sph\",\"$ccph\",\"$haph\",\"$ha_conv_pct %\",\"$cc_conv_pct %\"\n";
|
|
}
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='15' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=agent_details\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='15'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('OUTCOMES', 'agent_details')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
###############################
|
|
|
|
#### AGENT OUTCOMES REPORT ####
|
|
$final_opa_array=array();
|
|
$max_total_value=0;
|
|
foreach($outcomes_per_agent_array as $key => $value)
|
|
{
|
|
if ($value>$max_total_value) {$max_total_value=$value;}
|
|
|
|
$new_array=explode("|", $key);
|
|
$new_assoc_array=array(
|
|
"agent" => $new_array[0],
|
|
"type" => $new_array[1],
|
|
"outcome" => $new_array[2],
|
|
"status" => $new_array[3],
|
|
"total" => $value
|
|
);
|
|
# array_push($new_array, $value);
|
|
array_push($final_opa_array, $new_assoc_array);
|
|
}
|
|
|
|
$sort_opa_index=preg_replace('/ desc/', '', $sort_outcomes_per_agent);
|
|
if (preg_match('/ desc$/', $sort_outcomes_per_agent))
|
|
{
|
|
$sort_char="↓";
|
|
$reverse_link=preg_replace('/ desc$/', '', $sort_outcomes_per_agent);
|
|
}
|
|
else
|
|
{
|
|
$sort_char="↑";
|
|
$reverse_link=$sort_outcomes_per_agent." desc";
|
|
}
|
|
$sort_outcomes_per_agent_preg=preg_replace('/ desc$/', '', $sort_outcomes_per_agent);
|
|
|
|
if (!$sort_opa_index) {$sort_opa_index="agent";}
|
|
|
|
# Default sort
|
|
$col = array_column( $final_opa_array, "agent" );
|
|
array_multisort( $col, SORT_ASC, $final_opa_array );
|
|
|
|
$col = array_column( $final_opa_array, "$sort_opa_index" );
|
|
if (preg_match('/ desc$/', $sort_outcomes_per_agent))
|
|
{
|
|
if ($sort_opa_index=="total")
|
|
{
|
|
array_multisort( $col, SORT_DESC, $final_opa_array );
|
|
}
|
|
else
|
|
{
|
|
array_multisort( $col, SORT_DESC, SORT_STRING, $final_opa_array );
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($sort_opa_index=="total")
|
|
{
|
|
array_multisort( $col, SORT_ASC, $final_opa_array );
|
|
}
|
|
else
|
|
{
|
|
array_multisort( $col, SORT_ASC, SORT_STRING, $final_opa_array );
|
|
}
|
|
}
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header' id='sopa_anchor'>"._QXZ("Statuses per agent").":$NWB#VERM_OUTCOMES-outcomes_per_agent$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
/*
|
|
$HTML_output.="<th><a class='header_link' name='outcomes_per_agent' id='outcomes_per_agent' href='".$PHP_SELF."?sort_outcomes_per_agent=".("agent"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "agent")."#outcomes_per_agent'>"._QXZ("Agent Name").("agent"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='outcomes_per_agent_statuses' id='outcomes_per_agent_statuses' href='".$PHP_SELF."?sort_outcomes_per_agent=".("status"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "status")."#outcomes_per_agent_statuses'>"._QXZ("Status").("status"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='outcomes_per_agent_outcome' id='outcomes_per_agent_outcome' href='".$PHP_SELF."?sort_outcomes_per_agent=".("outcome"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "outcome")."#outcomes_per_agent_outcome'>"._QXZ("Status Name").("outcome"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='outcomes_per_agent_type' id='outcomes_per_agent_type' href='".$PHP_SELF."?sort_outcomes_per_agent=".("type"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "type")."#outcomes_per_agent_type'>"._QXZ("Type").("type"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><a class='header_link' name='outcomes_per_agent_total' id='outcomes_per_agent_total' href='".$PHP_SELF."?sort_outcomes_per_agent=".("total"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "total")."#outcomes_per_agent_total'>"._QXZ("Total").("total"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."</a></th>";
|
|
*/
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Agent Name").("agent"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_outcomes_per_agent').value='".("agent"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "agent")."'; this.form.action+='#sopa_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Status").("status"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_outcomes_per_agent').value='".("status"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "status")."';this.form.action+='#sopa_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Status Name").("outcome"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_outcomes_per_agent').value='".("outcome"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "outcome")."'; this.form.action+='#sopa_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Type").("type"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_outcomes_per_agent').value='".("type"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "type")."'; this.form.action+='#sopa_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Total").("total"==$sort_outcomes_per_agent_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_outcomes_per_agent').value='".("total"==$sort_outcomes_per_agent_preg ? "$reverse_link" : "total")."'; this.form.action+='#sopa_anchor'; this.form.submit()\"></th>\n";
|
|
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["agent_outcomes"]="\""._QXZ("Agent name")."\",\""._QXZ("Status")."\",\""._QXZ("Status name")."\",\""._QXZ("Type")."\",\""._QXZ("Total")."\",\n";
|
|
|
|
foreach($final_opa_array as $key => $row)
|
|
{
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<td>".$row["agent"]."</td>";
|
|
$HTML_output.="<td>".$row["status"]."</td>";
|
|
$HTML_output.="<td>".$row["outcome"]."</td>";
|
|
$HTML_output.="<td>".$row["type"]."</td>";
|
|
$HTML_output.="<td>".$row["total"]."</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".(MathZDC((100*$row["total"]), $max_total_value))."%'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["agent_outcomes"].="\"$row[agent]\",\"$row[status]\",\"$row[outcome]\",\"$row[type]\",\"$row[total]\"\n";
|
|
}
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='6' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=agent_outcomes&sort_outcomes_per_agent=".$sort_outcomes_per_agent."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='6'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('OUTCOMES', 'agent_outcomes')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type='hidden' name='sort_outcomes_per_agent' id='sort_outcomes_per_agent' value='$sort_outcomes_per_agent'>";
|
|
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
###############################
|
|
|
|
if ($download_rpt)
|
|
{
|
|
$data_to_download=$CSV_output["$download_rpt"];
|
|
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "STATUSES_RPT_".$download_rpt."_".$FILE_TIME.".csv";
|
|
header('Content-type: application/octet-stream');
|
|
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$data_to_download";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
# $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
# if ($DB) {echo "|$stmt|\n";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
<?php
|
|
echo $HTML_header;
|
|
|
|
echo $HTML_output;
|
|
?>
|
|
</body>
|
|
</html>
|