mattf
63e7e6c245
Translation bug fixed in list merge script, Issue #1236 git-svn-id: svn://192.168.202.10@3327 3d104415-ff17-0410-8863-d5cf3c621b8a
4938 lines
194 KiB
PHP
4938 lines
194 KiB
PHP
<?php
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# api.php
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#
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# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed as an API(Application Programming Interface) to allow
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# other programs to interact with the VICIDIAL Agent screen
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#
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# required variables:
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# - $user
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# - $pass
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# - $agent_user
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# - $function - ('external_hangup','external_status','external_pause','external_dial','change_ingroups',...)
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# - $value
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# - $vendor_id
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# - $focus
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# - $preview
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# - $notes
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# - $phone_code
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# - $search
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# - $group_alias
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# - $dial_prefix
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# - $source - ('vtiger','webform','adminweb')
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# - $format - ('text','debug')
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# - $vtiger_callback - ('YES','NO')
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# - $blended - ('YES','NO')
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# - $ingroup_choices - (' TEST_IN SALESLINE -')
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# - $set_as_default - ('YES','NO')
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# - $alt_user
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# - $stage
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# - $status
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# - $close_window_link
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# - $language
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# - $alt_dial - ('','MAIN','ALT','ADDR3')
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# CHANGELOG:
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# 80703-2225 - First build of script
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# 90116-1229 - Added external_pause and external_dial functions
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# 90118-1051 - Added logging of API functions
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# 90128-0229 - Added vendor_id to dial function
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# 90303-0723 - Added group alias and dial prefix
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# 90407-1920 - Added vtiger_callback option for external_dial function
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# 90508-0727 - Changed to PHP long tags
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# 90522-0506 - Security fix
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# 91130-1307 - Added change_ingroups(Manager InGroup change feature)
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# 91211-1805 - Added st_login_log and st_get_agent_active_lead functions, added alt_user
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# 91228-1059 - Added update_fields function
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# 100315-2021 - Added ra_call_control function
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# 100318-0605 - Added close_window_link and language options
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# 100401-2357 - Added external_add_lead function (contributed by aouyar)
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# 100527-0926 - Added send_dtmf, transfer_conference and park_call functions
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# 100914-1538 - Fixed bug in change_ingroups function
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# 101123-1050 - Added manual dial queue features to external_dial function
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# 110224-1711 - Added compatibility with QM phone environment logging
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# 110409-0821 - Added run_time logging of API functions
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# 110430-0953 - Added option to external_dial by lead_id with alt_dial option
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# 110911-1555 - Added logout function
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# 111114-0037 - Added scheduled callback and qm-dispo-code fields to external_status function
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# 120301-1745 - Fixed ereg statements dashes
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# 120529-1551 - Fixed callback_datetime filter
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# 120731-1206 - Allow dot in vendor_id
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# 120809-2338 - Added recording and webserver functions
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# 120819-1758 - Added webphone_url and call_agent functions
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# 120913-2039 - Added group_alias to transfer_conference function
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# 121120-0855 - Added QM socket-send functionality
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# 121124-2354 - Added Other Campaign DNC option
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# 130328-0010 - Converted ereg to preg functions
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# 130603-2221 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes
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# 130705-1526 - Added optional encrypted passwords compatibility
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# 130802-1000 - Changed to PHP mysqli functions
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# 140107-2140 - Added webserver and url logging
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# 140126-0701 - Added pause_code function
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# 140214-1736 - Added preview_dial_action function
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# 140301-2046 - Added options to dial next number and search for lead phone number
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# 140403-1738 - Added option to append filename on recording start
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# 140428-1656 - Added pause_type logging to queue_log pause/unpause entries for ra_call_control function
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# 140619-1006 - Added basic audio_playback function
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# 140811-1243 - Changed to use QXZ function for echoing text
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# 141128-0847 - Code cleanup for QXZ functions
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# 141216-2118 - Added language settings lookups and user/pass variable standardization
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# 150108-1039 - Added transfer_conf-ID of epoch to help prevent double-execution of transfer commands
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# 150313-0825 - Allow for single quotes in vicidial_list and custom data fields
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# 150429-1717 - Added user allowed function restrictions
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# 150512-2027 - Added filtering of hash sign on some input variables, Issue #851
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# 150626-2120 - Modified mysqli_error() to mysqli_connect_error() where appropriate
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# 150928-1157 - Fix allowing for * and # in phone_number field
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# 160113-0921 - Fix for numeric audio files in playback function
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# 161102-1042 - Fixed QM partition problem
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# 161103-1729 - Added agent_debug to audio playing
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# 170209-1222 - Added URL and IP logging
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# 170220-1303 - Added switch_lead function
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# 170527-2250 - Fix for rare inbound logging issue #1017, Added variable filtering
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# 170815-1314 - Added HTTP error code 418
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# 180124-1608 - Added calls_in_queue_count function
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# 180204-2350 - Added dial_ingroup external_dial option
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# 180301-2302 - Added GET-AND-POST URL logging
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# 180323-2227 - Fix for dial_ingroup error message on external_dial function
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# 180903-1606 - Added count for waiting emails to calls_in_queue_count function
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# 180908-1433 - Added force_fronter_leave_3way function
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# 190222-1152 - Added force_fronter_audio_stop function
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# 190901-0952 - Added cid_choice option to transfer_conference function
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# 200403-1510 - Added outbound_cid option to external_dial function
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# 201112-2053 - Added vm_message function
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#
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$version = '2.14-67';
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$build = '201112-2053';
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$startMS = microtime();
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require_once("dbconnect_mysqli.php");
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require_once("functions.php");
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$ip = getenv("REMOTE_ADDR");
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$query_string = getenv("QUERY_STRING");
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$REQUEST_URI = getenv("REQUEST_URI");
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$POST_URI = '';
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foreach($_POST as $key=>$value)
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{$POST_URI .= '&'.$key.'='.$value;}
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if (strlen($POST_URI)>1)
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{$POST_URI = preg_replace("/^&/",'',$POST_URI);}
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$REQUEST_URI = preg_replace("/'|\"|\\\\|;/","",$REQUEST_URI);
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$POST_URI = preg_replace("/'|\"|\\\\|;/","",$POST_URI);
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if ( (strlen($query_string) < 1) and (strlen($POST_URI) > 2) )
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{$query_string = $POST_URI;}
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if ( (strlen($query_string) > 0) and (strlen($POST_URI) > 2) )
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{$query_string .= "&GET-AND-POST=Y&".$POST_URI;}
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
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elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
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if (isset($_GET["agent_user"])) {$agent_user=$_GET["agent_user"];}
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elseif (isset($_POST["agent_user"])) {$agent_user=$_POST["agent_user"];}
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if (isset($_GET["function"])) {$function=$_GET["function"];}
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elseif (isset($_POST["function"])) {$function=$_POST["function"];}
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if (isset($_GET["value"])) {$value=$_GET["value"];}
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elseif (isset($_POST["value"])) {$value=$_POST["value"];}
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if (isset($_GET["vendor_id"])) {$vendor_id=$_GET["vendor_id"];}
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elseif (isset($_POST["vendor_id"])) {$vendor_id=$_POST["vendor_id"];}
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if (isset($_GET["focus"])) {$focus=$_GET["focus"];}
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elseif (isset($_POST["focus"])) {$focus=$_POST["focus"];}
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if (isset($_GET["preview"])) {$preview=$_GET["preview"];}
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elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];}
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if (isset($_GET["notes"])) {$notes=$_GET["notes"];}
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elseif (isset($_POST["notes"])) {$notes=$_POST["notes"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["search"])) {$search=$_GET["search"];}
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elseif (isset($_POST["search"])) {$search=$_POST["search"];}
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if (isset($_GET["group_alias"])) {$group_alias=$_GET["group_alias"];}
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elseif (isset($_POST["group_alias"])) {$group_alias=$_POST["group_alias"];}
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if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];}
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elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];}
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if (isset($_GET["source"])) {$source=$_GET["source"];}
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elseif (isset($_POST["source"])) {$source=$_POST["source"];}
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if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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if (isset($_GET["vtiger_callback"])) {$vtiger_callback=$_GET["vtiger_callback"];}
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elseif (isset($_POST["vtiger_callback"])) {$vtiger_callback=$_POST["vtiger_callback"];}
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if (isset($_GET["blended"])) {$blended=$_GET["blended"];}
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elseif (isset($_POST["blended"])) {$blended=$_POST["blended"];}
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if (isset($_GET["ingroup_choices"])) {$ingroup_choices=$_GET["ingroup_choices"];}
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elseif (isset($_POST["ingroup_choices"])) {$ingroup_choices=$_POST["ingroup_choices"];}
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if (isset($_GET["set_as_default"])) {$set_as_default=$_GET["set_as_default"];}
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elseif (isset($_POST["set_as_default"])) {$set_as_default=$_POST["set_as_default"];}
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if (isset($_GET["alt_user"])) {$alt_user=$_GET["alt_user"];}
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elseif (isset($_POST["alt_user"])) {$alt_user=$_POST["alt_user"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];}
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elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];}
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if (isset($_GET["source_id"])) {$source_id=$_GET["source_id"];}
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elseif (isset($_POST["source_id"])) {$source_id=$_POST["source_id"];}
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if (isset($_GET["gmt_offset_now"])) {$gmt_offset_now=$_GET["gmt_offset_now"];}
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elseif (isset($_POST["gmt_offset_now"])) {$gmt_offset_now=$_POST["gmt_offset_now"];}
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if (isset($_GET["title"])) {$title=$_GET["title"];}
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elseif (isset($_POST["title"])) {$title=$_POST["title"];}
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
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elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
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elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
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if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
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elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
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if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
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elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
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if (isset($_GET["city"])) {$city=$_GET["city"];}
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elseif (isset($_POST["city"])) {$city=$_POST["city"];}
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if (isset($_GET["state"])) {$state=$_GET["state"];}
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elseif (isset($_POST["state"])) {$state=$_POST["state"];}
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if (isset($_GET["province"])) {$province=$_GET["province"];}
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elseif (isset($_POST["province"])) {$province=$_POST["province"];}
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if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
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elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
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if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
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elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
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if (isset($_GET["gender"])) {$gender=$_GET["gender"];}
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elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];}
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if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];}
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elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];}
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if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
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elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
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if (isset($_GET["email"])) {$email=$_GET["email"];}
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elseif (isset($_POST["email"])) {$email=$_POST["email"];}
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if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];}
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elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];}
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if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
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elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
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if (isset($_GET["rank"])) {$rank=$_GET["rank"];}
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elseif (isset($_POST["rank"])) {$rank=$_POST["rank"];}
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if (isset($_GET["owner"])) {$owner=$_GET["owner"];}
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elseif (isset($_POST["owner"])) {$owner=$_POST["owner"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["status"])) {$status=$_GET["status"];}
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elseif (isset($_POST["status"])) {$status=$_POST["status"];}
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if (isset($_GET["close_window_link"])) {$close_window_link=$_GET["close_window_link"];}
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elseif (isset($_POST["close_window_link"])) {$close_window_link=$_POST["close_window_link"];}
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if (isset($_GET["dnc_check"])) {$dnc_check=$_GET["dnc_check"];}
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elseif (isset($_POST["dnc_check"])) {$dnc_check=$_POST["dnc_check"];}
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if (isset($_GET["campaign_dnc_check"])) {$campaign_dnc_check=$_GET["campaign_dnc_check"];}
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elseif (isset($_POST["campaign_dnc_check"])) {$campaign_dnc_check=$_POST["campaign_dnc_check"];}
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if (isset($_GET["dial_override"])) {$dial_override=$_GET["dial_override"];}
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elseif (isset($_POST["dial_override"])) {$dial_override=$_POST["dial_override"];}
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if (isset($_GET["consultative"])) {$consultative=$_GET["consultative"];}
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elseif (isset($_POST["consultative"])) {$consultative=$_POST["consultative"];}
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if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];}
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elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["callback_datetime"])) {$callback_datetime=$_GET["callback_datetime"];}
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elseif (isset($_POST["callback_datetime"])) {$callback_datetime=$_POST["callback_datetime"];}
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if (isset($_GET["callback_type"])) {$callback_type=$_GET["callback_type"];}
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elseif (isset($_POST["callback_type"])) {$callback_type=$_POST["callback_type"];}
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if (isset($_GET["callback_comments"])) {$callback_comments=$_GET["callback_comments"];}
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elseif (isset($_POST["callback_comments"])) {$callback_comments=$_POST["callback_comments"];}
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if (isset($_GET["qm_dispo_code"])) {$qm_dispo_code=$_GET["qm_dispo_code"];}
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elseif (isset($_POST["qm_dispo_code"])) {$qm_dispo_code=$_POST["qm_dispo_code"];}
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if (isset($_GET["agent_debug"])) {$agent_debug=$_GET["agent_debug"];}
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elseif (isset($_POST["agent_debug"])) {$agent_debug=$_POST["agent_debug"];}
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if (isset($_GET["dial_ingroup"])) {$dial_ingroup=$_GET["dial_ingroup"];}
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elseif (isset($_POST["dial_ingroup"])) {$dial_ingroup=$_POST["dial_ingroup"];}
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if (isset($_GET["cid_choice"])) {$cid_choice=$_GET["cid_choice"];}
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elseif (isset($_POST["cid_choice"])) {$cid_choice=$_POST["cid_choice"];}
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if (isset($_GET["outbound_cid"])) {$outbound_cid=$_GET["outbound_cid"];}
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elseif (isset($_POST["outbound_cid"])) {$outbound_cid=$_POST["outbound_cid"];}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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$user = preg_replace("/'|\"|\\\\|;| /","",$user);
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$pass = preg_replace("/'|\"|\\\\|;| /","",$pass);
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#############################################
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##### START SYSTEM_SETTINGS AND USER LANGUAGE LOOKUP #####
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$VUselected_language = '';
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$stmt="SELECT selected_language,api_list_restrict,api_allowed_functions,user_group from vicidial_users where user='$user';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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$VUapi_list_restrict = $row[1];
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$VUapi_allowed_functions = $row[2];
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$VUuser_group = $row[3];
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}
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$stmt = "SELECT use_non_latin,enable_languages,language_method,agent_debug_logging,outbound_cid_any FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_languages = $row[1];
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$SSlanguage_method = $row[2];
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$SSagent_debug_logging = $row[3];
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$SSoutbound_cid_any = $row[4];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$ingroup_choices = preg_replace("/\+/"," ",$ingroup_choices);
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$query_string = preg_replace("/'|\"|\\\\|;/","",$query_string);
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$stage = preg_replace("/\'|\"|\\\\|;/","",$stage);
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$status = preg_replace("/\'|\"|\\\\|;/","",$status);
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if ($non_latin < 1)
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{
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$user=preg_replace("/[^-_0-9a-zA-Z]/","",$user);
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$pass=preg_replace("/[^-_0-9a-zA-Z]/","",$pass);
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$agent_user=preg_replace("/[^0-9a-zA-Z]/","",$agent_user);
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$function = preg_replace("/[^-\_0-9a-zA-Z]/","",$function);
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$value = preg_replace("/[^-\|\_0-9a-zA-Z]/","",$value);
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$focus = preg_replace("/[^-\_0-9a-zA-Z]/","",$focus);
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$preview = preg_replace("/[^-\_0-9a-zA-Z]/","",$preview);
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$notes = preg_replace("/\+/"," ",$notes);
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$notes = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$notes);
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$search = preg_replace("/[^-\_0-9a-zA-Z]/","",$search);
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$group_alias = preg_replace("/[^0-9a-zA-Z]/","",$group_alias);
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$dial_prefix = preg_replace("/[^0-9a-zA-Z]/","",$dial_prefix);
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$source = preg_replace("/[^0-9a-zA-Z]/","",$source);
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$format = preg_replace("/[^0-9a-zA-Z]/","",$format);
|
|
$vtiger_callback = preg_replace("/[^A-Z]/","",$vtiger_callback);
|
|
$alt_dial = preg_replace("/[^0-9A-Z]/","",$alt_dial);
|
|
$blended = preg_replace("/[^A-Z]/","",$blended);
|
|
$ingroup_choices = preg_replace("/[^- \_0-9a-zA-Z]/","",$ingroup_choices);
|
|
$set_as_default = preg_replace("/[^A-Z]/","",$set_as_default);
|
|
$phone_code = preg_replace("/[^0-9X]/","",$phone_code);
|
|
$phone_number = preg_replace("/[^\*#0-9]/","",$phone_number);
|
|
$lead_id = preg_replace("/[^0-9]/","",$lead_id);
|
|
$vendor_id = preg_replace('/;|#/','',$vendor_id);
|
|
$vendor_id = preg_replace('/\+/',' ',$vendor_id);
|
|
$vendor_lead_code = preg_replace('/;|#/','',$vendor_lead_code);
|
|
$vendor_lead_code = preg_replace('/\+/',' ',$vendor_lead_code);
|
|
$source_id = preg_replace('/;|#/','',$source_id);
|
|
$source_id = preg_replace('/\+/',' ',$source_id);
|
|
$gmt_offset_now = preg_replace('/[^-\_\.0-9]/','',$gmt_offset_now);
|
|
$title = preg_replace('/[^- \'\_\.0-9a-zA-Z]/','',$title);
|
|
$first_name = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$first_name);
|
|
$first_name = preg_replace('/\+/',' ',$first_name);
|
|
$middle_initial = preg_replace('/[^0-9a-zA-Z]/','',$middle_initial);
|
|
$last_name = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$last_name);
|
|
$last_name = preg_replace('/\+/',' ',$last_name);
|
|
$address1 = preg_replace('/[^- \'\+\.\:\/\@\_0-9a-zA-Z]/','',$address1);
|
|
$address2 = preg_replace('/[^- \'\+\.\:\/\@\_0-9a-zA-Z]/','',$address2);
|
|
$address3 = preg_replace('/[^- \'\+\.\:\/\@\_0-9a-zA-Z]/','',$address3);
|
|
$address1 = preg_replace('/\+/',' ',$address1);
|
|
$address2 = preg_replace('/\+/',' ',$address2);
|
|
$address3 = preg_replace('/\+/',' ',$address3);
|
|
$city = preg_replace('/[^- \'\+\.\:\/\@\_0-9a-zA-Z]/','',$city);
|
|
$city = preg_replace('/\+/',' ',$city);
|
|
$state = preg_replace('/[^- 0-9a-zA-Z]/','',$state);
|
|
$province = preg_replace('/[^- \'\+\.\_0-9a-zA-Z]/','',$province);
|
|
$province = preg_replace('/\+/',' ',$province);
|
|
$postal_code = preg_replace('/[^- \'\+0-9a-zA-Z]/','',$postal_code);
|
|
$postal_code = preg_replace('/\+/',' ',$postal_code);
|
|
$country_code = preg_replace('/[^A-Z]/','',$country_code);
|
|
$gender = preg_replace('/[^A-Z]/','',$gender);
|
|
$date_of_birth = preg_replace('/[^-0-9]/','',$date_of_birth);
|
|
$alt_phone = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$alt_phone);
|
|
$alt_phone = preg_replace('/\+/',' ',$alt_phone);
|
|
$email = preg_replace('/[^- \'\+\.\:\/\@\%\_0-9a-zA-Z]/','',$email);
|
|
$email = preg_replace('/\+/',' ',$email);
|
|
$security_phrase = preg_replace('/[^- \'\+\.\:\/\@\_0-9a-zA-Z]/','',$security_phrase);
|
|
$security_phrase = preg_replace('/\+/',' ',$security_phrase);
|
|
$comments = preg_replace('/;|#/','',$comments);
|
|
$comments = preg_replace('/\+/',' ',$comments);
|
|
$rank = preg_replace('/[^0-9]/','',$rank);
|
|
$owner = preg_replace('/[^- \'\+\.\:\/\@\_0-9a-zA-Z]/','',$owner);
|
|
$owner = preg_replace('/\+/',' ',$owner);
|
|
$dial_override = preg_replace("/[^A-Z]/","",$dial_override);
|
|
$consultative = preg_replace("/[^A-Z]/","",$consultative);
|
|
$callback_datetime = preg_replace("/\+/"," ",$callback_datetime);
|
|
$callback_datetime = preg_replace("/[^- \:\.\_0-9a-zA-Z]/","",$callback_datetime);
|
|
$callback_type = preg_replace("/[^A-Z]/","",$callback_type);
|
|
$callback_comments = preg_replace("/\+/"," ",$callback_comments);
|
|
$callback_comments = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$callback_comments);
|
|
$qm_dispo_code = preg_replace("/[^-\.\_0-9a-zA-Z]/","",$qm_dispo_code);
|
|
$alt_user = preg_replace("/[^0-9a-zA-Z]/","",$alt_user);
|
|
$postal_code = preg_replace("/[^- \.\_0-9a-zA-Z]/","",$postal_code);
|
|
$agent_debug = preg_replace("/[^- \.\:\|\_0-9a-zA-Z]/","",$agent_debug);
|
|
$status = preg_replace("/[^-\_0-9a-zA-Z]/","",$status);
|
|
$dial_ingroup = preg_replace("/[^-\_0-9a-zA-Z]/","",$dial_ingroup);
|
|
$cid_choice = preg_replace("/[^-\_0-9a-zA-Z]/","",$cid_choice);
|
|
$outbound_cid = preg_replace("/[^-\_0-9a-zA-Z]/","",$outbound_cid);
|
|
}
|
|
else
|
|
{
|
|
$source = preg_replace("/'|\"|\\\\|;|#/","",$source);
|
|
$agent_user = preg_replace("/'|\"|\\\\|;|#/","",$agent_user);
|
|
$alt_user = preg_replace("/'|\"|\\\\|;|#/","",$alt_user);
|
|
}
|
|
|
|
### date and fixed variables
|
|
$epoch = date("U");
|
|
$StarTtime = date("U");
|
|
$NOW_DATE = date("Y-m-d");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$CIDdate = date("mdHis");
|
|
$ENTRYdate = date("YmdHis");
|
|
$MT[0]='';
|
|
$api_script = 'agent';
|
|
$api_logging = 1;
|
|
if ($consultative != 'YES') {$consultative='NO';}
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - version - show version and date information for the API
|
|
################################################################################
|
|
if ($function == 'version')
|
|
{
|
|
$data = _QXZ("VERSION:")." $version|"._QXZ("BUILD:")." $build|"._QXZ("DATE:")." $NOW_TIME|"._QXZ("EPOCH:")." $StarTtime";
|
|
$result = _QXZ("SUCCESS");
|
|
echo "$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END - version
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - coffee/teapot 418 - reject coffee requests
|
|
################################################################################
|
|
if ( ($function == 'coffee') or ($function == 'start_coffee') or ($function == 'make_coffee') or ($function == 'brew_coffee') )
|
|
{
|
|
$data = _QXZ("Coffee").": $function|Error 418 I'm a teapot";
|
|
$result = _QXZ("ERROR");
|
|
Header("HTTP/1.0 418 I'm a teapot");
|
|
echo "$data";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END - coffee/teapot
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - user validation section (most functions run through this first)
|
|
################################################################################
|
|
|
|
if ($ACTION == 'LogiNCamPaigns')
|
|
{
|
|
$skip_user_validation=1;
|
|
}
|
|
else
|
|
{
|
|
if(strlen($source)<2)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("Invalid Source");
|
|
echo "$result: $result_reason - $source\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$auth=0;
|
|
$auth_message = user_authorization($user,$pass,'',0,0,0,1,'api');
|
|
if ($auth_message == 'GOOD')
|
|
{$auth=1;}
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$user' and vdc_agent_api_access='1';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$auth_api=$row[0];
|
|
|
|
if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0) or ($auth_api==0))
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("Invalid Username/Password");
|
|
echo "$result: $result_reason: |$user|$pass|$auth|$auth_api|$auth_message|\n";
|
|
$data = "$user|$pass|$auth|$auth_api|$auth_message|";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from system_settings where vdc_agent_api_active='1';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SNauth=$row[0];
|
|
if($SNauth==0)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("System API NOT ACTIVE");
|
|
echo "$result: $result_reason\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
# do nothing for now
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( ($VUapi_list_restrict > 0) and ( ($function == 'feature_not_needed') or ($function == 'feature_not_needed2') ) )
|
|
{
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VUuser_group';";
|
|
if ($DB>0) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ss_conf_ct = mysqli_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGallowed_campaigns = $row[0];
|
|
$LOGallowed_campaignsSQL='';
|
|
$whereLOGallowed_campaignsSQL='';
|
|
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
|
|
{
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
}
|
|
$stmt="SELECT list_id from vicidial_lists $whereLOGadmin_viewable_groupsSQL order by list_id;";
|
|
if ($DB>0) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$lists_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$allowed_lists=' ';
|
|
while ($i < $lists_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$allowed_lists .= "$row[0] ";
|
|
$i++;
|
|
}
|
|
if ($DB>0) {echo "Allowed lists:|$allowed_lists|\n";}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("user_group DOES NOT EXIST");
|
|
echo "$result: $result_reason - $value|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$DB=1;
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
echo "<!-- VERSION: $version BUILD: $build USER: $user\n";
|
|
echo "<title>"._QXZ("VICIDiaL Agent API");
|
|
echo "</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
}
|
|
################################################################################
|
|
### END - user validation section
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - webserver - show webserver information
|
|
################################################################################
|
|
if ($function == 'webserver')
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
exec('ps aux | grep httpd', $output);
|
|
$processes = count($output);
|
|
$load = sys_getloadavg();
|
|
|
|
$data="Webserver Data:\n";
|
|
$data .= "set.timezone: " . date('e') . "\n";
|
|
$data .= "abbr.timezone: " . date('T') . "\n";
|
|
$data .= "dst.timezone: " . date('I') . "\n";
|
|
$data .= "uname: " . php_uname('e') . "\n";
|
|
$data .= _QXZ("host name: ") . php_uname('n') . "\n";
|
|
$data .= _QXZ("server name: ") . $_SERVER['SERVER_NAME'] . "\n";
|
|
$data .= _QXZ("php version: ") . phpversion() . "\n";
|
|
$data .= _QXZ("apache version: ") . apache_get_version() . "\n";
|
|
$data .= _QXZ("apache processes: ") . $processes . "\n";
|
|
$data .= _QXZ("system load average: ") . $load[0] . "\n";
|
|
$data .= _QXZ("disk free space: ") . disk_free_space('/') . "\n";
|
|
|
|
if (ini_get('date.timezone'))
|
|
{
|
|
$data .= "date.timezone: " . ini_get('date.timezone') . "\n";
|
|
$data .= _QXZ("maximum execution time: ") . ini_get('max_execution_time') . "\n";
|
|
$data .= _QXZ("maximum input time: ") . ini_get('max_input_time') . "\n";
|
|
$data .= _QXZ("memory limit: ") . ini_get('memory_limit') . "\n";
|
|
$data .= _QXZ("post maximum size: ") . ini_get('post_max_size') . "\n";
|
|
$data .= _QXZ("upload maximum filesize: ") . ini_get('upload_max_filesize') . "\n";
|
|
$data .= _QXZ("default socket timeout: ") . ini_get('default_socket_timeout') . "\n";
|
|
}
|
|
else {$data .= _QXZ("ini_get not allowed: ")."\n";}
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
echo "<PRE>$data</PRE>\n";
|
|
$data = preg_replace("/\n/",'|',$data);
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
################################################################################
|
|
### END - webserver
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_hangup - hang up the active agent call
|
|
################################################################################
|
|
if ($function == 'external_hangup')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("external_hangup not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_hangup='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("external_hangup function set");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_hangup
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_status - set the dispo code or status for a call and move on
|
|
################################################################################
|
|
if ($function == 'external_status')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("external_status not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$CB_status_found=0;
|
|
if (strlen($callback_datetime) > 12)
|
|
{
|
|
$callback_status = $value;
|
|
|
|
$stmt = "select count(*) from vicidial_statuses where status='$callback_status' and scheduled_callback='Y';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{$CB_status_found++;}
|
|
else
|
|
{
|
|
$stmt = "select campaign_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$campaign_id = $row[0];
|
|
|
|
$stmt = "select count(*) from vicidial_campaign_statuses where campaign_id='$campaign_id' and status='$callback_status' and scheduled_callback='Y';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{$CB_status_found++;}
|
|
}
|
|
|
|
if ($CB_status_found > 0)
|
|
{
|
|
if (strlen($callback_type) < 4)
|
|
{$callback_type='ANYONE';}
|
|
while (strlen($callback_comments) > 200) {$callback_comments = preg_replace("/.$/",'',$callback_comments);}
|
|
$value = "$callback_status!$callback_datetime!$callback_type!$callback_comments!";
|
|
}
|
|
}
|
|
if (strlen($qm_dispo_code) > 0)
|
|
{
|
|
if ($CB_status_found < 1)
|
|
{$value = "$value!!!!$qm_dispo_code";}
|
|
else
|
|
{$value = "$value$qm_dispo_code";}
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("external_status function set");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_status
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_pause - pause or resume the agent
|
|
################################################################################
|
|
if ($function == 'external_pause')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<1) ) or (!preg_match("/PAUSE|RESUME/",$value)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("external_pause not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
if (preg_match("/RESUME/",$value))
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status IN('READY','QUEUE','INCALL','CLOSER');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("external_pause agent is not paused");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
$stmt="UPDATE vicidial_live_agents set external_pause='$value!$epoch' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("external_pause function set");
|
|
echo "$result: $result_reason - $value|$epoch|$agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_pause
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - logout - log the agent out of the system
|
|
################################################################################
|
|
if ($function == 'logout')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<1) ) or (!preg_match("/LOGOUT/",$value)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("logout not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_pause='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("logout function set");
|
|
echo "$result: $result_reason - $value|$epoch|$agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - logout
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - recording - send a start or stop recording signal to agent screen
|
|
################################################################################
|
|
if ($function == 'recording')
|
|
{
|
|
if ( ( (!preg_match("/START/",$value)) and (!preg_match("/STOP/",$value)) and (!preg_match("/STATUS/",$value)) ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("recording not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select external_recording,server_ip,conf_exten,status from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$recording_id = $row[0];
|
|
$AGENTserver_ip = $row[1];
|
|
$AGENTconf_exten = $row[2];
|
|
$AGENTstatus = $row[3];
|
|
|
|
if ($value=='STATUS')
|
|
{
|
|
if ( ($recording_id!='START') and ($recording_id!='STOP') and ($recording_id > 0) )
|
|
{
|
|
$RECfilename = '';
|
|
$RECserver_ip = '';
|
|
$RECstart_time = '';
|
|
$stmt = "SELECT filename,server_ip,start_time FROM recording_log where recording_id='$recording_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$RECfilename = $row[0];
|
|
$RECserver_ip = $row[1];
|
|
$RECstart_time = $row[2];
|
|
}
|
|
|
|
$result = _QXZ("NOTICE");
|
|
$result_reason = _QXZ("recording active");
|
|
echo "$result: $result_reason - $agent_user|$recording_id|$RECfilename|$RECserver_ip|$RECstart_time|$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("NOTICE");
|
|
$result_reason = _QXZ("not recording");
|
|
echo "$result: $result_reason - $agent_user|||||$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ( (preg_match("/STOP/",$value)) and ( ($recording_id=='STOP') or ($recording_id < 1) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("stop recording error");
|
|
echo "$result: $result_reason - $agent_user|$recording_id||||$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
|
|
exit;
|
|
}
|
|
if ( (strlen($stage)>0) and (preg_match("/START/",$value)) )
|
|
{
|
|
while (strlen($stage)>14) {$stage = preg_replace("/.$/",'',$stage);}
|
|
$value = "$value$stage";
|
|
}
|
|
$stmt="UPDATE vicidial_live_agents set external_recording='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("recording function sent");
|
|
echo "$result: $result_reason - $agent_user|$value||||$AGENTserver_ip|$AGENTconf_exten|$AGENTstatus\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - recording
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - webphone_url - display or launch the webphone url for the current agent's session
|
|
################################################################################
|
|
if ($function == 'webphone_url')
|
|
{
|
|
if ( ( ($value!='DISPLAY') and ($value!='LAUNCH') ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("webphone_url not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select webphone_url from vicidial_session_data where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$webphone_url = $row[0];
|
|
|
|
if (strlen($webphone_url) > 5)
|
|
{
|
|
if ($value=='DISPLAY')
|
|
{
|
|
$result = _QXZ("NOTICE");
|
|
$result_reason = _QXZ("webphone_url active and displayed");
|
|
echo "$webphone_url";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("NOTICE");
|
|
$result_reason = _QXZ("webphone_url active and launched");
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
echo"<META HTTP-EQUIV=Refresh CONTENT=\"0; URL=$webphone_url\">\n";
|
|
echo"</HEAD>\n";
|
|
echo"<BODY BGCOLOR=#FFFFFF marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
echo"<a href=\"$webphone_url\">"._QXZ("click here to continue. . .")."</a>\n";
|
|
echo"</BODY>\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("webphone_url error - webphone url is empty");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("webphone_url error - no session data");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - webphone_url
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - call_agent - send a call to connect the agent to their session
|
|
################################################################################
|
|
if ($function == 'call_agent')
|
|
{
|
|
if ( ($value!='CALL') or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("call_agent not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select agent_login_call from vicidial_session_data where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_login_call = $row[0];
|
|
|
|
if (strlen($agent_login_call) > 5)
|
|
{
|
|
$call_agent_string = preg_replace("/\|/","','",$agent_login_call);
|
|
$stmt="INSERT INTO vicidial_manager values('$call_agent_string');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("call_agent function sent");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("call_agent error - entry is empty");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("call_agent error - no session data");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - call_agent
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - audio_playback - play/pause/resume/stop/restart audio in agent session
|
|
################################################################################
|
|
if ($function == 'audio_playback')
|
|
{
|
|
if ( ( (strlen($value)<1) and ($stage=='PLAY') ) or (strlen($stage)<4) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("audio_playback not valid");
|
|
$data = "$stage";
|
|
echo "$result: $result_reason - $value|$data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
$data = "$stage|$alt_user";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select conf_exten,server_ip from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLAconf_exten = $row[0];
|
|
$VLAserver_ip = $row[1];
|
|
|
|
if ( (strlen($VLAconf_exten) > 5) and (strlen($VLAserver_ip) > 5) )
|
|
{
|
|
$valueCIDfull = "\"$value\" <473782158521111>";
|
|
|
|
$stmt = "select ext_context from servers where server_ip='$VLAserver_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ext_context = $row[0];
|
|
|
|
$stmt = "select channel from live_channels where extension='$VLAconf_exten' and server_ip='$VLAserver_ip' and channel LIKE \"IAX2/ASTplay%\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
|
|
if ($stage == 'PLAY')
|
|
{
|
|
if ($rl_ct > 0)
|
|
{
|
|
if ($dial_override == 'Y')
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLAchannel = $row[0];
|
|
$VLAchannel_inc = $VLAchannel;
|
|
$VLAchannel_inc = preg_replace("/IAX2\/ASTplay-/",'',$VLAchannel_inc);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Hangup','PLAYHU$ENTRYdate','Channel: $VLAchannel','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmtX -->";}
|
|
$rslt=mysql_to_mysqli($stmtX, $link);
|
|
$result = _QXZ("NOTICE");
|
|
$data = "$stage|$dial_override";
|
|
$result_reason = _QXZ("audio_playback previous playback stopped");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Originate','$value','Channel: Local\/47378216$VLAconf_exten@$ext_context','Context: $ext_context','Exten: 473782158521111','Priority: 1','CallerID: $valueCIDfull','','','','','');";
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$VLAconf_exten|$VLAserver_ip|$stage|$dial_override";
|
|
$result_reason = _QXZ("audio_playback error - audio already playing in agent session");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Originate','$value','Channel: Local\/47378216$VLAconf_exten@$ext_context','Context: $ext_context','Exten: 473782158521111','Priority: 1','CallerID: $valueCIDfull','','','','','');";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLAchannel = $row[0];
|
|
$VLAchannel_inc = $VLAchannel;
|
|
$VLAchannel_inc = preg_replace("/IAX2\/ASTplay-/",'',$VLAchannel_inc);
|
|
|
|
if ($stage == 'STOP')
|
|
{
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Hangup','PLAYHU$ENTRYdate','Channel: $VLAchannel','','','','','','','','','');";
|
|
}
|
|
if ($stage == 'RESTART')
|
|
{
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Originate','PLAYRS$ENTRYdate','Channel: Local\/473782148521111$VLAchannel_inc@$ext_context','Context: $ext_context','Exten: 473782138521111','Priority: 1','CallerID: 4','','','','','');";
|
|
}
|
|
if ( ($stage == 'PAUSE') or ($stage == 'RESUME') )
|
|
{
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Originate','PLAYPA$ENTRYdate','Channel: Local\/473782148521111$VLAchannel_inc@$ext_context','Context: $ext_context','Exten: 473782138521111','Priority: 1','CallerID: 3','','','','','');";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$VLAconf_exten|$VLAserver_ip|$stage";
|
|
$result_reason = _QXZ("audio_playback error - no audio playing in agent session");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $stmtX -->";}
|
|
$rslt=mysql_to_mysqli($stmtX, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$data = "$value|$stage";
|
|
$result_reason = _QXZ("audio_playback function sent");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$stage";
|
|
$result_reason = _QXZ("audio_playback error - entry is empty");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$stage";
|
|
$result_reason = _QXZ("audio_playback error - no session data");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$stage";
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
|
|
if ($source == 'soundboard')
|
|
{
|
|
### log any events that are sent from agent sub-screens
|
|
if ( (strlen($agent_debug) > 1) and ($SSagent_debug_logging > 0) )
|
|
{
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
$cd=0;
|
|
$agent_debug = preg_replace("/\|$/",'',$agent_debug);
|
|
$debug_details = explode('|',$agent_debug);
|
|
$debug_details_ct = count($debug_details);
|
|
while($cd < $debug_details_ct)
|
|
{
|
|
$debug_data = explode('-----',$debug_details[$cd]);
|
|
$debug_time = $debug_data[0];
|
|
$debug_function_data = explode('---',$debug_data[1]);
|
|
$debug_function = $debug_function_data[0];
|
|
$debug_options = $debug_function_data[1];
|
|
|
|
$stmtA="INSERT INTO vicidial_ajax_log set user='$agent_user',start_time='$debug_time',db_time=NOW(),run_time='$TOTALrun',php_script='api.php',action='$debug_function',stage='$cd|$debug_options',last_sql='';";
|
|
$rslt=mysql_to_mysqli($stmtA, $link);
|
|
|
|
$cd++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - audio_playback
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_dial - place a manual dial phone call
|
|
################################################################################
|
|
if ($function == 'external_dial')
|
|
{
|
|
if ($value == 'MANUALNEXT')
|
|
{$value = preg_replace("/[^0-9a-zA-Z]/","",$value);}
|
|
else
|
|
{$value = preg_replace("/[^0-9]/","",$value);}
|
|
|
|
if ( ( (strlen($value)<2) and (strlen($lead_id)<1) ) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($search)<2) or (strlen($preview)<2) or (strlen($focus)<2) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("external_dial not valid");
|
|
$data = "$phone_code|$search|$preview|$focus|$lead_id";
|
|
echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vlac_conf_ct = mysqli_num_rows($rslt);
|
|
if ($vlac_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vac_campaign_id = $row[0];
|
|
}
|
|
$stmt = "SELECT api_manual_dial FROM vicidial_campaigns where campaign_id='$vac_campaign_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vcc_conf_ct = mysqli_num_rows($rslt);
|
|
if ($vcc_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$api_manual_dial = $row[0];
|
|
}
|
|
|
|
if ($api_manual_dial=='STANDARD')
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED' and lead_id < 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_ready = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$agent_ready=1;
|
|
}
|
|
if (strlen($dial_ingroup)>0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_inbound_groups where group_id='$dial_ingroup';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] < 1)
|
|
{
|
|
$result = _QXZ("NOTICE");
|
|
$result_reason = _QXZ("defined dial_ingroup not found");
|
|
echo "$result: $result_reason - $dial_ingroup\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
$dial_ingroup='';
|
|
}
|
|
}
|
|
if ( ($agent_ready > 0) or (strlen($dial_ingroup)>0) )
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
if (strlen($group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VDIG_cidnum_ct = mysqli_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$caller_id_number = $row[0];
|
|
if ($caller_id_number < 4)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("caller_id_number from group_alias is not valid");
|
|
$data = "$group_alias|$caller_id_number";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("group_alias is not valid");
|
|
$data = "$group_alias";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
if (strlen($outbound_cid)>1)
|
|
{
|
|
if ($SSoutbound_cid_any != 'API_ONLY')
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("outbound_cid is not allowed on this system");
|
|
$data = "$outbound_cid|$SSoutbound_cid_any";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$caller_id_number = $outbound_cid;
|
|
$group_alias='-FORCE-';
|
|
}
|
|
}
|
|
|
|
####### Begin Vtiger CallBack Launching #######
|
|
$vtiger_callback_id='';
|
|
if ( (preg_match("/YES/i",$vtiger_callback)) and (preg_match("/^99/",$value)) )
|
|
{
|
|
$value = preg_replace("/^99/",'',$value);
|
|
$value = ($value + 0);
|
|
|
|
$stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ss_conf_ct = mysqli_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$enable_vtiger_integration = $row[0];
|
|
$vtiger_server_ip = $row[1];
|
|
$vtiger_dbname = $row[2];
|
|
$vtiger_login = $row[3];
|
|
$vtiger_pass = $row[4];
|
|
$vtiger_url = $row[5];
|
|
}
|
|
|
|
if ($enable_vtiger_integration > 0)
|
|
{
|
|
$stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vtc_camp_ct = mysqli_num_rows($rslt);
|
|
if ($vtc_camp_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$campaign_id = $row[0];
|
|
}
|
|
$stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vtc_conf_ct = mysqli_num_rows($rslt);
|
|
if ($vtc_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vtiger_search_category = $row[0];
|
|
$vtiger_create_call_record = $row[1];
|
|
$vtiger_create_lead_record = $row[2];
|
|
$vtiger_search_dead = $row[3];
|
|
$vtiger_status_call = $row[4];
|
|
}
|
|
|
|
### connect to your vtiger database
|
|
$linkV=mysqli_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass");
|
|
if (!$linkV) {die(_QXZ("Could not connect: ")."$vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysqli_connect_error());}
|
|
mysqli_select_db($linkV, "$vtiger_dbname");
|
|
|
|
# make sure the ID is present in Vtiger database as an account
|
|
$stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkV);
|
|
$vt_act_ct = mysqli_num_rows($rslt);
|
|
if ($vt_act_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$activity_check = $row[0];
|
|
}
|
|
if ($activity_check > 0)
|
|
{
|
|
$stmt="SELECT crmid from vtiger_seactivityrel where activityid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkV);
|
|
$vt_actsel_ct = mysqli_num_rows($rslt);
|
|
if ($vt_actsel_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vendor_id = $row[0];
|
|
}
|
|
if (strlen($vendor_id) > 0)
|
|
{
|
|
$stmt="SELECT phone from vtiger_account where accountid='$vendor_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkV);
|
|
$vt_acct_ct = mysqli_num_rows($rslt);
|
|
if ($vt_acct_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vtiger_callback_id="$value";
|
|
$value = $row[0];
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("vtiger callback activity does not exist in vtiger system");
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
####### End Vtiger CallBack Launching #######
|
|
|
|
### If lead_id is populated, check for it and adjust variables accordingly
|
|
if (strlen($lead_id) > 0)
|
|
{
|
|
$phone_search = $value;
|
|
$value='';
|
|
$phone_code='';
|
|
if ($alt_dial=='SEARCH')
|
|
{
|
|
$alt_dial='';
|
|
$stmt = "SELECT phone_number,alt_phone,address3 FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$paa_ct = mysqli_num_rows($rslt);
|
|
if ($paa_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$P_main = $row[0];
|
|
$P_alt = $row[1];
|
|
$P_adr3 = $row[2];
|
|
|
|
if ($P_adr3 == "$phone_search")
|
|
{$alt_dial='ADDR3';}
|
|
if ($P_alt == "$phone_search")
|
|
{$alt_dial='ALT';}
|
|
if ($P_main == "$phone_search")
|
|
{$alt_dial='MAIN';}
|
|
if ($alt_dial=='')
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("phone number lead_id search not found");
|
|
$data = "$value|$lead_id|$alt_dial";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
if ($alt_dial=='ALT')
|
|
{$stmtPF = "select alt_phone,phone_code from vicidial_list where lead_id='$lead_id';";}
|
|
if ($alt_dial=='ADDR3')
|
|
{$stmtPF = "select address3,phone_code from vicidial_list where lead_id='$lead_id';";}
|
|
if (strlen($stmtPF)<20)
|
|
{$stmtPF = "select phone_number,phone_code from vicidial_list where lead_id='$lead_id';";}
|
|
if ($DB) {echo "$stmtPF\n";}
|
|
$rslt=mysql_to_mysqli($stmtPF, $link);
|
|
$VL_lead_id_ct = mysqli_num_rows($rslt);
|
|
if ($VL_lead_id_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$value = $row[0];
|
|
$phone_code = $row[1];
|
|
$value = preg_replace("/[^0-9]/","",$value);
|
|
if (strlen($value)<2)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("phone number is not valid");
|
|
$data = "$value|$lead_id|$alt_dial";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("lead_id is not valid");
|
|
$data = "$lead_id";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
|
|
$success=0;
|
|
### If no errors, run the update to place the call ###
|
|
if ($api_manual_dial=='STANDARD')
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id!$lead_id!$alt_dial!$dial_ingroup' where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$success=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from vicidial_manual_dial_queue where user='$agent_user' and phone_number='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] < 1)
|
|
{
|
|
$stmt="INSERT INTO vicidial_manual_dial_queue set user='$agent_user',phone_number='$value',entry_time=NOW(),status='READY',external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id!$lead_id!$alt_dial!$dial_ingroup';";
|
|
$success=1;
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("phone_number is already in this agents manual dial queue");
|
|
echo "$result: $result_reason - $agent_user|$value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
if ($success > 0)
|
|
{
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("external_dial function set");
|
|
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number|$alt_dial";
|
|
echo "$result: $result_reason - $value|$agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not allowed to place manual dial calls");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not paused");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_dial
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - preview_dial_action - sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or manual alt dial
|
|
################################################################################
|
|
if ($function == 'preview_dial_action')
|
|
{
|
|
$value = preg_replace("/[^A-Z0-9]/","",$value);
|
|
|
|
if ( (strlen($value)<4) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or ( ($value != 'SKIP') and ($value != 'DIALONLY') and ($value != 'ALTDIAL') and ($value != 'ADR3DIAL') and ($value != 'FINISH') ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("preview_dial_action not valid");
|
|
$data = "";
|
|
echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "SELECT campaign_id,status FROM vicidial_live_agents where user='$agent_user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vlac_conf_ct = mysqli_num_rows($rslt);
|
|
if ($vlac_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vac_campaign_id = $row[0];
|
|
$vac_status = $row[1];
|
|
}
|
|
$stmt = "SELECT manual_preview_dial,alt_number_dialing FROM vicidial_campaigns where campaign_id='$vac_campaign_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vcc_conf_ct = mysqli_num_rows($rslt);
|
|
if ($vcc_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$manual_preview_dial = $row[0];
|
|
$alt_number_dialing = $row[1];
|
|
}
|
|
if ($manual_preview_dial == 'DISABLED')
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("preview dialing not allowed on this campaign");
|
|
$data = "$vac_campaign_id|$manual_preview_dial";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if ( ($manual_preview_dial == 'PREVIEW_ONLY') and ($value == 'SKIP') )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("preview dial skipping not allowed on this campaign");
|
|
$data = "$vac_campaign_id|$manual_preview_dial";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if ( ($alt_number_dialing == 'N') and ( ($value == 'ALTDIAL') or ($value == 'ADR3DIAL') or ($value == 'FINISH') ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("alt number dialing not allowed on this campaign");
|
|
$data = "$vac_campaign_id|$alt_number_dialing";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_ready = $row[0];
|
|
|
|
if ($agent_ready > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_dial='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("preview_dial_action function set");
|
|
$data = "$value";
|
|
echo "$result: $result_reason - $value|$agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not allowed to place manual dial calls");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not paused");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - preview_dial_action
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - external_add_lead - add lead in manual dial list of the campaign for logged-in agent
|
|
################################################################################
|
|
if ($function == 'external_add_lead')
|
|
{
|
|
if ( (strlen($value) < 1) and (strlen($phone_number) > 1) )
|
|
{$value = $phone_number;}
|
|
if ( ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($phone_code)<1) or (strlen($value)<2) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("external_add_lead not valid");
|
|
$data = "$value|$phone_code";
|
|
echo "$result: $result_reason - $data|$agent_user|$alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($vendor_id) > 0 )
|
|
{
|
|
$vendor_lead_code = $vendor_id;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select c.campaign_id,c.manual_dial_list_id from vicidial_campaigns c,vicidial_live_agents a where a.user='$agent_user' and a.campaign_id=c.campaign_id;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$nrow=mysqli_num_rows($rslt);
|
|
if ($nrow > 0)
|
|
{
|
|
$list_id = $row[1];
|
|
$campaign_id = $row[0];
|
|
|
|
# DNC Check
|
|
if ($dnc_check == 'YES' or $dnc_check=='Y')
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_dnc where phone_number='$value';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$dnc_found=$row[0];
|
|
}
|
|
else
|
|
{
|
|
$dnc_found=0;
|
|
}
|
|
|
|
# Campaign DNC Check
|
|
if ( ($campaign_dnc_check=='YES') or ($campaign_dnc_check=='Y') )
|
|
{
|
|
$stmt="SELECT use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$use_other_campaign_dnc = $row[0];
|
|
$temp_campaign_id = $campaign_id;
|
|
if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;}
|
|
|
|
$stmt="SELECT count(*) from vicidial_campaign_dnc where phone_number='$value' and campaign_id='$temp_campaign_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$camp_dnc_found=$row[0];
|
|
}
|
|
else
|
|
{
|
|
$camp_dnc_found=0;
|
|
}
|
|
|
|
if ($dnc_found==0 and $camp_dnc_found==0)
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code=\"$phone_code\",phone_number=\"$value\",list_id=\"$list_id\",status=\"NEW\",user=\"$user\",vendor_lead_code=\"$vendor_lead_code\",source_id=\"$source_id\",title=\"$title\",first_name=\"$first_name\",middle_initial=\"$middle_initial\",last_name=\"$last_name\",address1=\"$address1\",address2=\"$address2\",address3=\"$address3\",city=\"$city\",state=\"$state\",province=\"$province\",postal_code=\"$postal_code\",country_code=\"$country_code\",gender=\"$gender\",date_of_birth=\"$date_of_birth\",alt_phone=\"$alt_phone\",email=\"$email\",security_phrase=\"$security_phrase\",comments=\"$comments\",called_since_last_reset=\"N\",entry_date=\"$ENTRYdate\",last_local_call_time=\"$NOW_TIME\",rank=\"$rank\",owner=\"$owner\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
$lead_id = mysqli_insert_id($link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("lead added");
|
|
echo "$result: $result_reason - $value|$campaign_id|$list_id|$lead_id|$agent_user\n";
|
|
$data = "$value|$list_id|$lead_id";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("lead insertion failed");
|
|
echo "$result: $result_reason - $value|$campaign_id|$list_id|$agent_user\n";
|
|
$data = "$value|$list_id|$stmt";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($dnc_found>0)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("add_lead PHONE NUMBER IN DNC");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
$data = "$value";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
if ($camp_dnc_found>0)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("add_lead PHONE NUMBER IN CAMPAIGN DNC");
|
|
echo "$result: $result_reason - $value|$campaign_id|$agent_user\n";
|
|
$data = "$value|$campaign_id";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("campaign manual dial list undefined");
|
|
echo "$result: $result_reason - $value|$campaign_id|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - external_add_lead
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - change_ingroups - change selected in-groups for logged-in agent
|
|
################################################################################
|
|
if ($function == 'change_ingroups')
|
|
{
|
|
$value = preg_replace("/[^A-Z]/","",$value);
|
|
|
|
if ( (strlen($blended)<2) or (strlen($agent_user)<2) or (strlen($value)<3) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("change_ingroups not valid");
|
|
$data = "$value|$blended|$ingroup_choices";
|
|
echo "$result: $result_reason - $data|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and campaign_allow_inbound='Y' and vla.campaign_id=vc.campaign_id;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$user' and change_agent_campaign='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
if ($blended == 'YES')
|
|
{
|
|
$stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and dial_method IN('MANUAL','INBOUND_MAN') and vla.campaign_id=vc.campaign_id;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("campaign dial_method does not allow outbound autodial");
|
|
$data = "$blended";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
if (strlen($ingroup_choices)>0)
|
|
{
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$stmt="SELECT count(*) FROM vicidial_inbound_groups where group_id='$in_groups[$k]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ingroup does not exist");
|
|
$data = "$in_groups[$k]|$ingroup_choices";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
$k++;
|
|
}
|
|
}
|
|
if ( (strlen($ingroup_choices) < 1) and ( ($value == 'ADD') or ($value == 'REMOVE') ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ingroup_choices are required for ADD and REMOVE values");
|
|
$data = "$value|$ingroup_choices";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
|
|
if ($value == 'ADD')
|
|
{
|
|
$stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_groups_pre = preg_replace('/-$/','',$row[0]);
|
|
$closer_groups = explode(" ",$closer_groups_pre);
|
|
$closer_groups_ct = count($closer_groups);
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
$duplicate_group=0;
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$m=0;
|
|
while ($m < $closer_groups_ct)
|
|
{
|
|
if (strlen($closer_groups[$m])>1)
|
|
{
|
|
if ($closer_groups[$m] == $in_groups[$k])
|
|
{$duplicate_group++;}
|
|
}
|
|
$m++;
|
|
}
|
|
if ($duplicate_group < 1)
|
|
{
|
|
$closer_groups[$closer_groups_ct] = $in_groups[$k];
|
|
$closer_groups_ct++;
|
|
}
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$m=0;
|
|
$NEWcloser_groups=' ';
|
|
while ($m < $closer_groups_ct)
|
|
{
|
|
if (strlen($closer_groups[$m])>1)
|
|
{
|
|
$NEWcloser_groups .= "$closer_groups[$m] ";
|
|
}
|
|
$m++;
|
|
}
|
|
$NEWcloser_groups .= '-';
|
|
$ingroup_choices = $NEWcloser_groups;
|
|
}
|
|
|
|
if ($value == 'REMOVE')
|
|
{
|
|
$stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_groups_list = $row[0];
|
|
$closer_groups_pre = preg_replace('/-$/','',$row[0]);
|
|
$closer_groups = explode(" ",$closer_groups_pre);
|
|
$closer_groups_ct = count($closer_groups);
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
$duplicate_group=0;
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$m=0;
|
|
while ($m < $closer_groups_ct)
|
|
{
|
|
if (strlen($closer_groups[$m])>1)
|
|
{
|
|
if ($closer_groups[$m] == $in_groups[$k])
|
|
{$duplicate_group++;}
|
|
}
|
|
$m++;
|
|
}
|
|
if ($duplicate_group > 0)
|
|
{
|
|
$closer_groups_list = preg_replace("/ $in_groups[$k] /",' ',$closer_groups_list);
|
|
}
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$ingroup_choices = $closer_groups_list;
|
|
}
|
|
|
|
### If no errors, run the update to change selected ingroups ###
|
|
$external_blended=0;
|
|
if ($blended == 'YES')
|
|
{$external_blended=1;}
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_ingroups='$ingroup_choices',external_blended='$external_blended',external_igb_set_user='$user',manager_ingroup_set='SET' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$stmtA="DELETE FROM vicidial_live_inbound_agents where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmtA -->";}
|
|
$rslt=mysql_to_mysqli($stmtA, $link);
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$stmtB="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$agent_user' and group_id='$in_groups[$k]';";
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
if ($DB) {echo "$stmtB\n";}
|
|
$viga_ct = mysqli_num_rows($rslt);
|
|
if ($viga_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
}
|
|
else
|
|
{
|
|
$group_weight = 0;
|
|
$calls_today = 0;
|
|
}
|
|
$stmtB="INSERT INTO vicidial_live_inbound_agents set user='$agent_user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';";
|
|
$stmtBlog .= "$stmtB|";
|
|
if ($format=='debug') {echo "\n<!-- $stmtB -->";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$default_data = "";
|
|
if ($set_as_default == 'YES')
|
|
{
|
|
$stmt="UPDATE vicidial_users set closer_campaigns='$ingroup_choices',closer_default_blended='$external_blended' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$default_data = _QXZ("User settings set as default");
|
|
|
|
### LOG INSERTION Admin Log Table ###
|
|
$ip = getenv("REMOTE_ADDR");
|
|
$SQL_log = "$stmt|$stmtA|$stmtBlog";
|
|
$SQL_log = preg_replace('/;/','',$SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date=NOW(), user='$user', ip_address='$ip', event_section='USERS', event_type='MODIFY', record_id='$agent_user', event_code='API MODIFY USER', event_sql=\"$SQL_log\", event_notes='';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("change_ingroups function set");
|
|
$data = "$ingroup_choices|$blended|$default_data";
|
|
echo "$result: $result_reason - $user|$agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("user is not allowed to change agent in-groups");
|
|
echo "$result: $result_reason - $user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("campaign does not allow inbound calls");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - change_ingroups
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - update_fields
|
|
################################################################################
|
|
if ($function == 'update_fields')
|
|
{
|
|
if (strlen($agent_user)<1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("st_login_log not valid");
|
|
$data = "$agent_user";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$user' and modify_leads IN('1','2','3','4');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
if ($lead_id > 0)
|
|
{
|
|
$fieldsSQL='';
|
|
$fieldsLISTS='';
|
|
$field_set=0;
|
|
if (preg_match('/phone_code/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("phone_code set to")." $phone_code\n";}
|
|
$fieldsSQL .= "phone_code=\"$phone_code\",";
|
|
$fieldsLIST .= "phone_code,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/address1/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("address1 set to")." $address1\n";}
|
|
$fieldsSQL .= "address1=\"$address1\",";
|
|
$fieldsLIST .= "address1,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/address2/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("address2 set to")." $address2\n";}
|
|
$fieldsSQL .= "address2=\"$address2\",";
|
|
$fieldsLIST .= "address2,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/address3/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("address3 set to")." $address3\n";}
|
|
$fieldsSQL .= "address3=\"$address3\",";
|
|
$fieldsLIST .= "address3,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/alt_phone/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("alt_phone set to")." $alt_phone\n";}
|
|
$fieldsSQL .= "alt_phone=\"$alt_phone\",";
|
|
$fieldsLIST .= "alt_phone,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/city/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("city set to")." $city\n";}
|
|
$fieldsSQL .= "city=\"$city\",";
|
|
$fieldsLIST .= "city,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/comments/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("comments set to")." $comments\n";}
|
|
$fieldsSQL .= "comments=\"$comments\",";
|
|
$fieldsLIST .= "comments,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/country_code/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("country_code set to")." $country_code\n";}
|
|
$fieldsSQL .= "country_code=\"$country_code\",";
|
|
$fieldsLIST .= "country_code,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/date_of_birth/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("date_of_birth set to")." $date_of_birth\n";}
|
|
$fieldsSQL .= "date_of_birth=\"$date_of_birth\",";
|
|
$fieldsLIST .= "date_of_birth,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/email/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("email set to")." $email\n";}
|
|
$fieldsSQL .= "email=\"$email\",";
|
|
$fieldsLIST .= "email,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/first_name/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("first_name set to")." $first_name\n";}
|
|
$fieldsSQL .= "first_name=\"$first_name\",";
|
|
$fieldsLIST .= "first_name,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/gender/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("gender set to")." $gender\n";}
|
|
$fieldsSQL .= "gender=\"$gender\",";
|
|
$fieldsLIST .= "gender,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/gmt_offset_now/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("gmt_offset_now set to")." $gmt_offset_now\n";}
|
|
$fieldsSQL .= "gmt_offset_now=\"$gmt_offset_now\",";
|
|
$fieldsLIST .= "gmt_offset_now,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/last_name/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("last_name set to")." $last_name\n";}
|
|
$fieldsSQL .= "last_name=\"$last_name\",";
|
|
$fieldsLIST .= "last_name,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/middle_initial/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("middle_initial set to")." $middle_initial\n";}
|
|
$fieldsSQL .= "middle_initial=\"$middle_initial\",";
|
|
$fieldsLIST .= "middle_initial,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/phone_number/',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("phone_number set to")." $phone_number\n";}
|
|
$fieldsSQL .= "phone_number=\"$phone_number\",";
|
|
$fieldsLIST .= "phone_number,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/postal_code/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("postal_code set to")." $postal_code\n";}
|
|
$fieldsSQL .= "postal_code=\"$postal_code\",";
|
|
$fieldsLIST .= "postal_code,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/province/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("province set to")." $province\n";}
|
|
$fieldsSQL .= "province=\"$province\",";
|
|
$fieldsLIST .= "province,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/security_phrase/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("security_phrase set to")." $security_phrase\n";}
|
|
$fieldsSQL .= "security_phrase=\"$security_phrase\",";
|
|
$fieldsLIST .= "security_phrase,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/source_id/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("source_id set to")." $source_id\n";}
|
|
$fieldsSQL .= "source_id=\"$source_id\",";
|
|
$fieldsLIST .= "source_id,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/state/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("state set to")." $state\n";}
|
|
$fieldsSQL .= "state=\"$state\",";
|
|
$fieldsLIST .= "state,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/title/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("title set to")." $title\n";}
|
|
$fieldsSQL .= "title=\"$title\",";
|
|
$fieldsLIST .= "title,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/vendor_lead_code/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("vendor_lead_code set to")." $vendor_lead_code\n";}
|
|
$fieldsSQL .= "vendor_lead_code=\"$vendor_lead_code\",";
|
|
$fieldsLIST .= "vendor_lead_code,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/rank/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("rank set to")." $rank\n";}
|
|
$fieldsSQL .= "rank=\"$rank\",";
|
|
$fieldsLIST .= "rank,";
|
|
$field_set++;
|
|
}
|
|
if (preg_match('/owner/i',$query_string))
|
|
{
|
|
if ($DB) {echo _QXZ("owner set to")." $owner\n";}
|
|
$fieldsSQL .= "owner=\"$owner\",";
|
|
$fieldsLIST .= "owner,";
|
|
$field_set++;
|
|
}
|
|
if ($field_set > 0)
|
|
{
|
|
$fieldsSQL = preg_replace("/,$/","",$fieldsSQL);
|
|
$fieldsLIST = preg_replace("/,$/","",$fieldsLIST);
|
|
|
|
$stmt="UPDATE vicidial_list set $fieldsSQL where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_update_fields='1',external_update_fields_data='$fieldsLIST' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("update_fields lead updated");
|
|
$data = "$user|$agent_user|$lead_id|$fieldsSQL";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no fields have been defined");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user does not have a lead on their screen");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("user is not allowed to modify lead information");
|
|
echo "$result: $result_reason - $agent_user|$user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - update_fields
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - set_timer_action
|
|
################################################################################
|
|
if ($function == 'set_timer_action')
|
|
{
|
|
if ( (strlen($agent_user)<1) or (strlen($value)<2) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("set_timer_action not valid");
|
|
$data = "$agent_user|$value";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where user='$user' and modify_campaigns='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_timer_action='$value',external_timer_action_message='$notes',external_timer_action_seconds='$rank' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("set_timer_action lead updated");
|
|
$data = "$user|$agent_user|$value|$notes|$rank";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("user is not allowed to modify campaign settings");
|
|
echo "$result: $result_reason - $agent_user|$user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - set_timer_action
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - st_login_log - looks up vicidial_users.custom_three from a CRM
|
|
################################################################################
|
|
if ($function == 'st_login_log')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($vendor_id)<1) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("st_login_log not valid");
|
|
$data = "$value|$vendor_id";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$value' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$stmt="UPDATE vicidial_users set custom_four='$vendor_id' where user='$row[0]';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("st_login_log user found");
|
|
$data = "$row[0]";
|
|
echo "$result: $result_reason - $row[0]\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - st_login_log
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - st_get_agent_active_lead - looks up vicidial_users.custom_three and output active lead info
|
|
################################################################################
|
|
if ($function == 'st_get_agent_active_lead')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($vendor_id)<1) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("st_get_agent_active_lead not valid");
|
|
$data = "$value|$vendor_id";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$value' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VC_user = $row[0];
|
|
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$VC_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id from vicidial_live_agents where user='$VC_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
|
|
if ($lead_id > 0)
|
|
{
|
|
$stmt = "select phone_number,vendor_lead_code,province,security_phrase,source_id from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$phone_number = $row[0];
|
|
$vendor_lead_code = $row[1];
|
|
$province = $row[2];
|
|
$security_phrase = $row[3];
|
|
$source_id = $row[4];
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("st_get_agent_active_lead lead found");
|
|
$data = "$VC_user|$phone_number|$lead_id|$vendor_lead_code|$province|$security_phrase|$source_id";
|
|
echo "$result: $result_reason - $data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no active lead found");
|
|
echo "$result: $result_reason - $VC_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("user not logged in");
|
|
echo "$result: $result_reason - $VC_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - st_get_agent_active_lead
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - ra_call_control - remote agent call control: hangup/transfer
|
|
################################################################################
|
|
if ($function == 'ra_call_control')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($agent_user)<1) or (strlen($stage)<1) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ra_call_control not valid");
|
|
echo "$result: $result_reason - $value|$agent_user|$stage\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select count(*) from vicidial_auto_calls where callerid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select channel,server_ip,call_type,campaign_id,lead_id,phone_number,uniqueid,stage,queue_position from vicidial_auto_calls where callerid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$channel = $row[0];
|
|
$server_ip = $row[1];
|
|
$call_type = $row[2];
|
|
$campaign_id = $row[3];
|
|
$lead_id = $row[4];
|
|
$vdac_phone = $row[5];
|
|
$uniqueid = $row[6];
|
|
$ra_stage = $row[7];
|
|
$queue_position = $row[8];
|
|
|
|
$stmt = "select server_ip,user,extension from vicidial_live_agents where callerid='$value';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ra_server_ip = $row[0];
|
|
$ra_user = $row[1];
|
|
$ra_extension = $row[2];
|
|
|
|
$processed=0;
|
|
if ($stage=='HANGUP')
|
|
{
|
|
$processed++;
|
|
$HANGUPcid = $value;
|
|
$HANGUPcid = preg_replace("/^..../",'HAPI',$HANGUPcid);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','$HANGUPcid','Channel: $channel','','','','','','','','','');";
|
|
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("ra_call_control hungup");
|
|
echo "$result: $result_reason - $agent_user|$value|HANGUP\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
if ($stage=='EXTENSIONTRANSFER')
|
|
{
|
|
$processed++;
|
|
if (strlen($phone_number) < 2)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("phone_number is not valid");
|
|
echo "$result: $result_reason - $phone_number\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select ext_context from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ext_context = $row[0];
|
|
|
|
$TRANSFERcid = $value;
|
|
$TRANSFERcid = preg_replace("/^..../",'XAPI',$TRANSFERcid);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$TRANSFERcid','Channel: $channel','Context: $ext_context','Exten: $phone_number','Priority: 1','CallerID: $TRANSFERcid','','','','','');";
|
|
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("ra_call_control transfer");
|
|
echo "$result: $result_reason - $agent_user|$value|$phone_number\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
if ($stage=='INGROUPTRANSFER')
|
|
{
|
|
$processed++;
|
|
if (strlen($ingroup_choices) < 2)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ingroup is not valid");
|
|
echo "$result: $result_reason - $ingroup_choices\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select ext_context from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ext_context = $row[0];
|
|
|
|
if (preg_match("/DEFAULTINGROUP/",$ingroup_choices))
|
|
{
|
|
if ($call_type=='IN')
|
|
{
|
|
$stmt = "select default_xfer_group from vicidial_inbound_groups where group_id='$campaign_id';";
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';";
|
|
}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ingroup_choices = $row[0];
|
|
}
|
|
|
|
$stmt = "select count(*) from vicidial_inbound_groups where group_id='$ingroup_choices' and active='Y';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ingroupactive = $row[0];
|
|
|
|
if ($ingroupactive < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ingroup is not valid");
|
|
echo "$result: $result_reason - $ingroup_choices\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$TRANSFERcid = $value;
|
|
$TRANSFERcid = preg_replace("/^..../",'XAPI',$TRANSFERcid);
|
|
|
|
$TRANSFERexten = "90009*$ingroup_choices**$lead_id**$vdac_phone**$agent_user**";
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$TRANSFERcid','Channel: $channel','Context: $ext_context','Exten: $TRANSFERexten','Priority: 1','CallerID: $TRANSFERcid','','','','','');";
|
|
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("ra_call_control transfer");
|
|
echo "$result: $result_reason - $agent_user|$value|$phone_number\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
if ($processed < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("stage is not valid");
|
|
echo "$result: $result_reason - $stage\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
|
|
if ($result == 'SUCCESS')
|
|
{
|
|
if (strlen($status)<1)
|
|
{$status='RAXFER';}
|
|
if ($call_type=='IN')
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log SET status='$status' where uniqueid='$uniqueid' and lead_id='$lead_id' and campaign_id='$campaign_id' order by closecallid desc limit 1;";
|
|
}
|
|
else
|
|
{
|
|
$stmt = "UPDATE vicidial_log SET status='$status',user='$agent_user' where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$stmt = "UPDATE vicidial_list SET status='$status' where lead_id='$lead_id' limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$StarTtime = date("U");
|
|
$RArandom = (rand(1000000, 9999999) + 10000000);
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$queuemetrics_pe_phone_append = $row[6];
|
|
$queuemetrics_socket = $row[7];
|
|
$queuemetrics_socket_url = $row[8];
|
|
$queuemetrics_pause_type = $row[9];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
|
|
mysqli_select_db($linkB, "$queuemetrics_dbname");
|
|
|
|
$stmt = "SELECT time_id from queue_log where call_id='$value' and queue='$campaign_id' and agent='Agent/$ra_user' and verb='CONNECT';";
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_con_ct = mysqli_num_rows($rslt);
|
|
if ($qm_con_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ra_time_id = $row[0];
|
|
$ra_length = ($StarTtime - $ra_time_id);
|
|
}
|
|
if ($ra_length < 1) {$ra_length=1;}
|
|
$ra_stage = preg_replace("/XFER|CLOSER|-/",'',$ra_stage);
|
|
if ($ra_stage < 0.25) {$ra_stage=0;}
|
|
|
|
$data4SQL='';
|
|
$data4SS='';
|
|
$stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign_id' and queuemetrics_phone_environment!='';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cqpe_ct = mysqli_num_rows($rslt);
|
|
if ($cqpe_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$pe_append='';
|
|
if ( ($queuemetrics_pe_phone_append > 0) && (strlen($row[0])>0) )
|
|
{
|
|
$qm_extension = explode('/',$ra_extension);
|
|
$pe_append = "-$qm_extension[1]";
|
|
}
|
|
$data4SQL = ",data4='$row[0]$pe_append'";
|
|
$data4SS = "&data4=$row[0]$pe_append";
|
|
}
|
|
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='COMPLETEAGENT',data1='$ra_stage',data2='$ra_length',data3='$queue_position',serverid='$queuemetrics_log_id' $data4SQL;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='CALLSTATUS',data1='$status',serverid='$queuemetrics_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='API'";}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
|
|
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
|
|
{
|
|
if (preg_match("/--A--/",$queuemetrics_socket_url))
|
|
{
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysqli_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vendor_id = urlencode(trim($row[0]));
|
|
$list_id = urlencode(trim($row[1]));
|
|
$phone_code = urlencode(trim($row[2]));
|
|
$phone_number = urlencode(trim($row[3]));
|
|
$title = urlencode(trim($row[4]));
|
|
$first_name = urlencode(trim($row[5]));
|
|
$middle_initial = urlencode(trim($row[6]));
|
|
$last_name = urlencode(trim($row[7]));
|
|
$postal_code = urlencode(trim($row[8]));
|
|
}
|
|
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
|
|
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
|
|
}
|
|
$socket_send_data_begin='?';
|
|
$socket_send_data = "time_id=$StarTtime&call_id=$value&queue=$campaign_id&agent=Agent/$ra_user&verb=COMPLETEAGENT&data1=$ra_stage&data2=$ra_length&data3=$queue_position$data4SS";
|
|
if (preg_match("/\?/",$queuemetrics_socket_url))
|
|
{$socket_send_data_begin='&';}
|
|
### send queue_log data to the queuemetrics_socket_url ###
|
|
if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data<BR>\n";}
|
|
$SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data");
|
|
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
|
|
}
|
|
}
|
|
|
|
### finally send the call
|
|
if ($format=='debug') {echo "\n<!-- $stmtX -->";}
|
|
$rslt=mysql_to_mysqli($stmtX, $link);
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set random_id='$RArandom',last_call_finish='$NOW_TIME',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$NOW_TIME' where user='$ra_user' and server_ip='$ra_server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='READY' where user='$ra_user' and server_ip='$ra_server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$stmt = "DELETE from vicidial_auto_calls where callerid='$value';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$value';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no active call found");
|
|
echo "$result: $result_reason - $value\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - ra_call_control
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - send_dtmf - send dtmf signals
|
|
################################################################################
|
|
if ($function == 'send_dtmf')
|
|
{
|
|
if ( (strlen($value)<1) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("send_dtmf not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_dtmf='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = "send_dtmf function set";
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - send_dtmf
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - park_call - send customer to park or pick up customer from park
|
|
################################################################################
|
|
if ($function == 'park_call')
|
|
{
|
|
if ( (strlen($value)<10) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("park_call not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
if ($lead_id > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_park='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("park_call function set");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user does not have a lead on their screen");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - park_call
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - transfer_conference - send several different functions for 3-way calling and transfers
|
|
################################################################################
|
|
if ($function == 'transfer_conference')
|
|
{
|
|
if ( (strlen($value)<8) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("transfer_conference not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$processed=0;
|
|
$SUCCESS=0;
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id,callerid from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
$callerid = $row[1];
|
|
if ( ($lead_id > 0) and (strlen($callerid)>15) )
|
|
{
|
|
### START In-group transfer or bridge ###
|
|
if ( ($value=='LOCAL_CLOSER') or ( ( ($value=='DIAL_WITH_CUSTOMER') or ($value=='PARK_CUSTOMER_DIAL') ) and ($consultative=='YES') ) )
|
|
{
|
|
$processed++;
|
|
if (strlen($ingroup_choices) < 2)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ingroup is not valid");
|
|
echo "$result: $result_reason - $ingroup_choices\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/DEFAULTINGROUP/",$ingroup_choices))
|
|
{
|
|
$stmt = "select campaign_id,call_type from vicidial_auto_calls where callerid='$callerid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$campaign_id = $row[0];
|
|
$call_type = $row[1];
|
|
|
|
if ($call_type=='IN')
|
|
{
|
|
$stmt = "select default_xfer_group from vicidial_inbound_groups where group_id='$campaign_id';";
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';";
|
|
}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ingroup_choices = $row[0];
|
|
}
|
|
|
|
$stmt = "select count(*) from vicidial_inbound_groups where group_id='$ingroup_choices' and active='Y';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ingroupactive = $row[0];
|
|
|
|
if ($ingroupactive < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("ingroup is not valid");
|
|
echo "$result: $result_reason - $ingroup_choices\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$SUCCESS++;
|
|
|
|
$caller_id_number='';
|
|
if (strlen($group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VDIG_cidnum_ct = mysqli_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$caller_id_number = $row[0];
|
|
if ($caller_id_number < 4)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("caller_id_number from group_alias is not valid");
|
|
$data = "$group_alias|$caller_id_number";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("group_alias is not valid");
|
|
$data = "$group_alias";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
if (strlen($cid_choice)>1)
|
|
{
|
|
if (!preg_match("/CAMPAIGN|AGENT_PHONE|CUSTOMER|CUSTOM_CID/",$cid_choice))
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("cid_choice is not valid");
|
|
$data = "$cid_choice";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
|
|
$external_transferconf = "$value---$ingroup_choices---$phone_number---$consultative------$group_alias---$caller_id_number---$epoch---$cid_choice";
|
|
}
|
|
}
|
|
}
|
|
### END In-group transfer or bridge ###
|
|
|
|
### START other transfers ###
|
|
if ( ($processed < 1) and (($value=='BLIND_TRANSFER') or ($value=='LEAVE_VM') or ($value=='DIAL_WITH_CUSTOMER') or ($value=='PARK_CUSTOMER_DIAL')) )
|
|
{
|
|
$caller_id_number='';
|
|
if (strlen($group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$VDIG_cidnum_ct = mysqli_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$caller_id_number = $row[0];
|
|
if ($caller_id_number < 4)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("caller_id_number from group_alias is not valid");
|
|
$data = "$group_alias|$caller_id_number";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("group_alias is not valid");
|
|
$data = "$group_alias";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
if (strlen($cid_choice)>1)
|
|
{
|
|
if (!preg_match("/CAMPAIGN|AGENT_PHONE|CUSTOMER|CUSTOM_CID/",$cid_choice))
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("cid_choice is not valid");
|
|
$data = "$cid_choice";
|
|
echo "$result: $result_reason - $agent_user|$data\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
}
|
|
$processed++;
|
|
$external_transferconf = "$value------$phone_number---NO---$dial_override---$group_alias---$caller_id_number---$epoch---$cid_choice";
|
|
$SUCCESS++;
|
|
}
|
|
|
|
### START hangups ###
|
|
if ( ($processed < 1) and ( ($value=='HANGUP_XFER') or ($value=='HANGUP_BOTH') ) )
|
|
{
|
|
$processed++;
|
|
$external_transferconf = "$value---------NO------------$epoch";
|
|
$SUCCESS++;
|
|
}
|
|
|
|
### START leave-3way-call ###
|
|
if ( ($processed < 1) and ($value=='LEAVE_3WAY_CALL') )
|
|
{
|
|
$processed++;
|
|
$external_transferconf = "$value---------NO------------$epoch";
|
|
$SUCCESS++;
|
|
}
|
|
|
|
if ($processed < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("value is not valid");
|
|
echo "$result: $result_reason - $value|$user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ($SUCCESS > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_transferconf='$external_transferconf' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("transfer_conference function set");
|
|
$data = "$callerid";
|
|
echo "$result: $result_reason - $value|$ingroup_choices|$phone_number|$consultative|$agent_user|$data|\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user does not have a live call");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - transfer_conference
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - switch_lead - for inbound calls, switches lead_id of live inbound call on agent screen
|
|
################################################################################
|
|
if ($function == 'switch_lead')
|
|
{
|
|
if ( ( ( (strlen($lead_id)<1) or ($lead_id < 1) ) and (strlen($vendor_lead_code)<1) ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("switch_lead not valid");
|
|
echo "$result: $result_reason - $lead_id|$vendor_lead_code|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $lead_id|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$processed=0;
|
|
$SUCCESS=0;
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id,callerid,campaign_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$current_lead_id = $row[0];
|
|
$callerid = $row[1];
|
|
$campaign_id = $row[2];
|
|
|
|
if ( ($current_lead_id > 0) and (strlen($callerid)>15) )
|
|
{
|
|
if (preg_match("/^Y/",$callerid))
|
|
{
|
|
$stmt = "SELECT agent_lead_search from vicidial_campaigns where campaign_id='$campaign_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$camp_ct = mysqli_num_rows($rslt);
|
|
if ($camp_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_lead_search = $row[0];
|
|
|
|
if ( ($agent_lead_search == 'LIVE_CALL_INBOUND') or ($agent_lead_search == 'LIVE_CALL_INBOUND_AND_MANUAL') )
|
|
{
|
|
### search for defined lead ###
|
|
$searchSQL = "lead_id='$lead_id'";
|
|
if (strlen($vendor_lead_code)>0) {$searchSQL = "vendor_lead_code='$vendor_lead_code' order by lead_id desc limit 1";}
|
|
$stmt = "SELECT lead_id,vendor_lead_code from vicidial_list where $searchSQL;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$sl_ct = mysqli_num_rows($rslt);
|
|
if ($sl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$new_lead_id = $row[0];
|
|
$new_vendor_lead_code = $row[1];
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_lead_id='$new_lead_id' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("switch_lead function set");
|
|
$data = "$new_lead_id|$new_vendor_lead_code|$campaign_id|$current_lead_id";
|
|
echo "$result: $result_reason - $agent_user|$data|\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("switch-to lead not found");
|
|
echo "$result: $result_reason - $agent_user|$lead_id|$vendor_lead_code\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("campaign does not allow inbound lead search");
|
|
echo "$result: $result_reason - $agent_user|$campaign_id\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("campaign not found");
|
|
echo "$result: $result_reason - $agent_user|$campaign_id\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent call is not inbound");
|
|
echo "$result: $result_reason - $agent_user|$callerid";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user does not have a live call");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - switch_lead
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - vm_message - set a custom voicemail message to be played when agent clicks the VM button on the agent screen
|
|
################################################################################
|
|
if ($function == 'vm_message')
|
|
{
|
|
if ( ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) or (strlen($value)<1) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("vm_message not valid");
|
|
echo "$result: $result_reason - $lead_id|$value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $lead_id|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
$processed=0;
|
|
$SUCCESS=0;
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select lead_id,callerid,campaign_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$current_lead_id = $row[0];
|
|
$callerid = $row[1];
|
|
$campaign_id = $row[2];
|
|
|
|
if ( ($current_lead_id > 0) and (strlen($callerid)>15) )
|
|
{
|
|
if (strlen($lead_id) < 1) {$lead_id = $current_lead_id;}
|
|
if ($current_lead_id == $lead_id)
|
|
{
|
|
$stmt="INSERT INTO vicidial_lead_messages (lead_id,call_date,user,message_entry) values('$lead_id',NOW(),'$user','$value');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("vm_message function set");
|
|
$data = "$lead_id|$value";
|
|
echo "$result: $result_reason - $agent_user|$data|\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("current call does not match lead_id submitted");
|
|
$data = "$lead_id|$current_lead_id";
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user does not have a live call");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - vm_message
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - pause_code - set a pause code for an agent that is already paused
|
|
################################################################################
|
|
if ($function == 'pause_code')
|
|
{
|
|
if ( (strlen($value)<1) or (strlen($value)>6) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("pause_code not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select status from vicidial_live_agents where user='$agent_user' and status='PAUSED';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
if ($rl_ct > 0)
|
|
{
|
|
$pause_code_string = preg_replace("/\|/","','",$agent_login_call);
|
|
$stmt="UPDATE vicidial_live_agents SET external_pause_code='$value' where user='$agent_user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("pause_code function sent");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("pause_code error - agent is not paused");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - pause_code
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - calls_in_queue_count - display a count of the calls waiting in queue for the specific agent
|
|
################################################################################
|
|
if ($function == 'calls_in_queue_count')
|
|
{
|
|
if ( ($value!='DISPLAY') or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("calls_in_queue_count not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "SELECT count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$ADsql='';
|
|
### grab the status, campaign and in-group details for this logged-in agent
|
|
$stmt="SELECT status,campaign_id,closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Alogin=$row[0];
|
|
$Acampaign=$row[1];
|
|
$AccampSQL=$row[2];
|
|
$AccampSQL = preg_replace('/\s\-/','', $AccampSQL);
|
|
$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
|
|
if (preg_match('/AGENTDIRECT/i', $AccampSQL))
|
|
{
|
|
$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
|
|
$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$agent_user') )";
|
|
}
|
|
|
|
### grab the number of calls waiting in queue that could be routed to this agent
|
|
$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql);";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$calls_in_queue_count=$row[0];
|
|
|
|
### grab the number of emails waiting in queue that could be routed to this agent
|
|
$stmt="SELECT count(*) from vicidial_email_list where status IN('NEW','QUEUE') and (group_id IN('$AccampSQL'));";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$emails_in_queue_count=$row[0];
|
|
|
|
$total_in_queue_count = ($calls_in_queue_count + $emails_in_queue_count);
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("SUCCESS: calls_in_queue_count") . " - " . $total_in_queue_count;
|
|
echo "$result_reason";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - calls_in_queue_count
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - force_fronter_leave_3way - will send a command to fronter agent to leave-3way call that executing agent is on
|
|
################################################################################
|
|
if ($function == 'force_fronter_leave_3way')
|
|
{
|
|
if ( ( ($value!='LOCAL_ONLY') and ($value!='LOCAL_AND_CCC') and ($value!='CCC_REMOTE') ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("force_fronter_leave_3way not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "SELECT count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ( ($row[0] > 0) or ($value == 'CCC_REMOTE') )
|
|
{
|
|
$Alead_id=0;
|
|
### grab the lead_id for this logged-in agent
|
|
$stmt="SELECT lead_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vla_ct = mysqli_num_rows($rslt);
|
|
if ($vla_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Alead_id = $row[0];
|
|
}
|
|
|
|
if ( ($Alead_id > 0) or ( (strlen($lead_id) > 0) and ($value == 'CCC_REMOTE') ) )
|
|
{
|
|
$QUERYlead_id = $Alead_id;
|
|
if ($value == 'CCC_REMOTE')
|
|
{$QUERYlead_id = $lead_id;}
|
|
|
|
$other_user='';
|
|
$fronter_found=0;
|
|
### user ID of fronter agent
|
|
$stmt="SELECT user from vicidial_live_agents where user!='$agent_user' and lead_id='$QUERYlead_id' order by last_call_time limit 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vla_ct = mysqli_num_rows($rslt);
|
|
if ($vla_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$other_user = $row[0];
|
|
$fronter_found++;
|
|
|
|
$external_transferconf = "LEAVE_3WAY_CALL---------NO------------$epoch";
|
|
$stmt="UPDATE vicidial_live_agents set external_transferconf='$external_transferconf' where user='$other_user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("SUCCESS: force_fronter_leave_3way SENT")." - $other_user";
|
|
echo "$result_reason";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ($value == 'LOCAL_AND_CCC')
|
|
{
|
|
# check for CCC-fronted call on this server
|
|
$stmt="SELECT remote_lead_id,container_id from vicidial_ccc_log where lead_id='$QUERYlead_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vcl_ct = mysqli_num_rows($rslt);
|
|
if ($vcl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$remote_lead_id = $row[0];
|
|
$container_id = $row[1];
|
|
|
|
$stmt="SELECT container_entry from vicidial_settings_containers where container_id='$container_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vsc_ct = mysqli_num_rows($rslt);
|
|
if ($vsc_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$container_entry = $row[0];
|
|
$container_entry = preg_replace("/ccc_lead_info/","force_fronter_leave_3way&value=CCC_REMOTE&lead_id=$remote_lead_id&agent_user=CCC_REMOTE",$container_entry);
|
|
$container_entry = preg_replace("/vicidial\/non_agent_|admin\/non_agent_/","agc/",$container_entry);
|
|
|
|
$SQL_log = "$container_entry";
|
|
$SQL_log = preg_replace('/;/','',$SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='start',url='$SQL_log',url_response='';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$url_id = mysqli_insert_id($link);
|
|
|
|
$URLstart_sec = date("U");
|
|
|
|
### grab the call_start_url ###
|
|
if ($DB > 0) {echo "$container_entry<BR>\n";}
|
|
$SCUfile = file("$container_entry");
|
|
if ( !($SCUfile) )
|
|
{
|
|
$error_array = error_get_last();
|
|
$error_type = $error_array["type"];
|
|
$error_message = $error_array["message"];
|
|
$error_line = $error_array["line"];
|
|
$error_file = $error_array["file"];
|
|
}
|
|
|
|
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
|
|
|
|
### update url log entry
|
|
$URLend_sec = date("U");
|
|
$URLdiff_sec = ($URLend_sec - $URLstart_sec);
|
|
if ($SCUfile)
|
|
{
|
|
$SCUfile_contents = implode("", $SCUfile);
|
|
$SCUfile_contents = preg_replace('/;/','',$SCUfile_contents);
|
|
$SCUfile_contents = addslashes($SCUfile_contents);
|
|
$fronter_found++;
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("force_fronter_leave_3way command sent over CCC")." - $container_id";
|
|
echo "$result: $result_reason\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$SCUfile_contents = "PHP ERROR: Type=$error_type - Message=$error_message - Line=$error_line - File=$error_file";
|
|
}
|
|
$stmt = "UPDATE vicidial_url_log SET response_sec='$URLdiff_sec',url_response='$SCUfile_contents' where url_log_id='$url_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if ($fronter_found < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no fronter found");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not on a phone call");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - force_fronter_leave_3way
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - force_fronter_audio_stop - will send a command to fronter session to stop playing soundboard audio
|
|
################################################################################
|
|
if ($function == 'force_fronter_audio_stop')
|
|
{
|
|
if ( ( ($value!='LOCAL_ONLY') and ($value!='LOCAL_AND_CCC') and ($value!='CCC_REMOTE') ) or ( (strlen($agent_user)<1) and (strlen($alt_user)<2) ) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("force_fronter_audio_stop not valid");
|
|
echo "$result: $result_reason - $value|$agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
if ( (!preg_match("/ $function /",$VUapi_allowed_functions)) and (!preg_match("/ALL_FUNCTIONS/",$VUapi_allowed_functions)) )
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("auth USER DOES NOT HAVE PERMISSION TO USE THIS FUNCTION");
|
|
echo "$result: $result_reason - $value|$user|$function|$VUuser_group\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if (strlen($alt_user)>1)
|
|
{
|
|
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_user = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no user found");
|
|
echo "$result: $result_reason - $alt_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
$stmt = "SELECT count(*) from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ( ($row[0] > 0) or ($value == 'CCC_REMOTE') )
|
|
{
|
|
$Alead_id=0;
|
|
### grab the lead_id for this logged-in agent
|
|
$stmt="SELECT lead_id from vicidial_live_agents where user='$agent_user';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vla_ct = mysqli_num_rows($rslt);
|
|
if ($vla_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Alead_id = $row[0];
|
|
}
|
|
|
|
if ( ($Alead_id > 0) or ( (strlen($lead_id) > 0) and ($value == 'CCC_REMOTE') ) )
|
|
{
|
|
$QUERYlead_id = $Alead_id;
|
|
if ($value == 'CCC_REMOTE')
|
|
{$QUERYlead_id = $lead_id;}
|
|
|
|
$other_agent='';
|
|
$fronter_found=0;
|
|
$VLAconf_exten='';
|
|
$VLAserver_ip='';
|
|
### user ID of fronter agent
|
|
$stmt="SELECT user from vicidial_live_agents where user!='$agent_user' and lead_id='$QUERYlead_id' order by last_call_time limit 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vla_ct = mysqli_num_rows($rslt);
|
|
if ($vla_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$other_agent = $row[0];
|
|
$fronter_found++;
|
|
}
|
|
else
|
|
{
|
|
### search recent sessions on this cluster for this lead ID, if the fronter has left the 3way call
|
|
$stmt="SELECT user,conf_exten,server_ip from vicidial_sessions_recent where user!='$agent_user' and lead_id='$QUERYlead_id' and call_date > DATE_SUB(NOW(), INTERVAL 5 MINUTE) order by call_date desc limit 1;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vla_ct = mysqli_num_rows($rslt);
|
|
if ($vla_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$other_agent = $row[0];
|
|
$VLAconf_exten = $row[1];
|
|
$VLAserver_ip = $row[2];
|
|
$fronter_found++;
|
|
}
|
|
}
|
|
if ($fronter_found > 0)
|
|
{
|
|
if ( (strlen($VLAserver_ip) < 5) and (strlen($VLAconf_exten) < 1) )
|
|
{
|
|
$stmt = "select conf_exten,server_ip from vicidial_live_agents where user='$other_agent';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLAconf_exten = $row[0];
|
|
$VLAserver_ip = $row[1];
|
|
}
|
|
}
|
|
if ( (strlen($VLAconf_exten) > 5) and (strlen($VLAserver_ip) > 5) )
|
|
{
|
|
$valueCIDfull = "\"STOP\" <473782158521111>";
|
|
|
|
$stmt = "SELECT channel from live_channels where extension='$VLAconf_exten' and server_ip='$VLAserver_ip' and channel LIKE \"IAX2/ASTplay%\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$rl_ct = mysqli_num_rows($rslt);
|
|
|
|
if ($rl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLAchannel = $row[0];
|
|
$VLAchannel_inc = $VLAchannel;
|
|
$VLAchannel_inc = preg_replace("/IAX2\/ASTplay-/",'',$VLAchannel_inc);
|
|
|
|
$stmtX="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLAserver_ip','','Hangup','PLAYHU$ENTRYdate','Channel: $VLAchannel','','','','','','','','','');";
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$VLAconf_exten|$VLAserver_ip|$stage";
|
|
$result_reason = _QXZ("force_fronter_audio_stop error - no audio playing in other agent session");
|
|
echo "$result: $result_reason - $data|$agent_user|$other_agent\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
exit;
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $stmtX -->";}
|
|
$rslt=mysql_to_mysqli($stmtX, $link);
|
|
$result = _QXZ("SUCCESS");
|
|
$data = "$value|$stage";
|
|
$result_reason = _QXZ("force_fronter_audio_stop function sent");
|
|
echo "$result: $result_reason - $data|$agent_user|$other_agent\n";
|
|
$data = "$epoch";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$data = "$stage";
|
|
$result_reason = _QXZ("force_fronter_audio_stop error - no fronter session found");
|
|
echo "$result: $result_reason - $data|$agent_user|$other_agent\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($value == 'LOCAL_AND_CCC')
|
|
{
|
|
# check for CCC-fronted call on this server
|
|
$stmt="SELECT remote_lead_id,container_id from vicidial_ccc_log where lead_id='$QUERYlead_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vcl_ct = mysqli_num_rows($rslt);
|
|
if ($vcl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$remote_lead_id = $row[0];
|
|
$container_id = $row[1];
|
|
|
|
$stmt="SELECT container_entry from vicidial_settings_containers where container_id='$container_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$vsc_ct = mysqli_num_rows($rslt);
|
|
if ($vsc_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$container_entry = $row[0];
|
|
$container_entry = preg_replace("/ccc_lead_info/","force_fronter_audio_stop&value=CCC_REMOTE&lead_id=$remote_lead_id&agent_user=CCC_REMOTE",$container_entry);
|
|
$container_entry = preg_replace("/vicidial\/non_agent_|admin\/non_agent_/","agc/",$container_entry);
|
|
|
|
$SQL_log = "$container_entry";
|
|
$SQL_log = preg_replace('/;/','',$SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='start',url='$SQL_log',url_response='';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$url_id = mysqli_insert_id($link);
|
|
|
|
$URLstart_sec = date("U");
|
|
|
|
### grab the call_start_url ###
|
|
if ($DB > 0) {echo "$container_entry<BR>\n";}
|
|
$SCUfile = file("$container_entry");
|
|
if ( !($SCUfile) )
|
|
{
|
|
$error_array = error_get_last();
|
|
$error_type = $error_array["type"];
|
|
$error_message = $error_array["message"];
|
|
$error_line = $error_array["line"];
|
|
$error_file = $error_array["file"];
|
|
}
|
|
|
|
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
|
|
|
|
### update url log entry
|
|
$URLend_sec = date("U");
|
|
$URLdiff_sec = ($URLend_sec - $URLstart_sec);
|
|
if ($SCUfile)
|
|
{
|
|
$SCUfile_contents = implode("", $SCUfile);
|
|
$SCUfile_contents = preg_replace('/;/','',$SCUfile_contents);
|
|
$SCUfile_contents = addslashes($SCUfile_contents);
|
|
$fronter_found++;
|
|
|
|
$result = _QXZ("SUCCESS");
|
|
$result_reason = _QXZ("force_fronter_audio_stop command sent over CCC")." - $container_id";
|
|
echo "$result: $result_reason\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
else
|
|
{
|
|
$SCUfile_contents = "PHP ERROR: Type=$error_type - Message=$error_message - Line=$error_line - File=$error_file";
|
|
}
|
|
$stmt = "UPDATE vicidial_url_log SET response_sec='$URLdiff_sec',url_response='$SCUfile_contents' where url_log_id='$url_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if ($fronter_found < 1)
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("no fronter found");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not on a phone call");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$result = _QXZ("ERROR");
|
|
$result_reason = _QXZ("agent_user is not logged in");
|
|
echo "$result: $result_reason - $agent_user\n";
|
|
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
|
}
|
|
}
|
|
}
|
|
################################################################################
|
|
### END - force_fronter_audio_stop
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### BEGIN - optional "close window" link
|
|
################################################################################
|
|
if ($close_window_link > 0)
|
|
{
|
|
$close_this_window_text = 'Close This Window';
|
|
if ($language=='es')
|
|
{$close_this_window_text = 'Cerrar esta ventana';}
|
|
echo "\n<a href=\"javascript:window.opener='x';window.close();\">$close_this_window_text</a>\n";
|
|
}
|
|
################################################################################
|
|
### END - optional "close window" link
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
##### FUNCTIONS #####
|
|
|
|
##### Logging #####
|
|
function api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data)
|
|
{
|
|
if ($api_logging > 0)
|
|
{
|
|
global $startMS, $query_string, $ip;
|
|
|
|
$CL=':';
|
|
$script_name = getenv("SCRIPT_NAME");
|
|
$server_name = getenv("SERVER_NAME");
|
|
$server_port = getenv("SERVER_PORT");
|
|
if (preg_match("/443/i",$server_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
|
|
else {$server_port = "$CL$server_port";}
|
|
$apiPAGE = "$HTTPprotocol$server_name$server_port$script_name";
|
|
$apiURL = $apiPAGE . '?' . $query_string;
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$VULhostname = php_uname('n');
|
|
$VULservername = $_SERVER['SERVER_NAME'];
|
|
if (strlen($VULhostname)<1) {$VULhostname='X';}
|
|
if (strlen($VULservername)<1) {$VULservername='X';}
|
|
|
|
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$VULservername' and hostname='$VULhostname' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$webserver_id_ct = mysqli_num_rows($rslt);
|
|
if ($webserver_id_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$webserver_id = $row[0];
|
|
}
|
|
else
|
|
{
|
|
##### insert webserver entry
|
|
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$VULservername','$VULhostname');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$webserver_id = mysqli_insert_id($link);
|
|
}
|
|
|
|
$stmt="SELECT url_id FROM vicidial_urls where url='$apiPAGE' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$url_id_ct = mysqli_num_rows($rslt);
|
|
if ($url_id_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$url_id = $row[0];
|
|
}
|
|
else
|
|
{
|
|
##### insert url entry
|
|
$stmt="INSERT INTO vicidial_urls (url) values('$apiPAGE');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$url_id = mysqli_insert_id($link);
|
|
}
|
|
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$data = preg_replace("/\"/","'",$data);
|
|
$stmt="INSERT INTO vicidial_api_log set user='$user',agent_user='$agent_user',function='$function',value='$value',result=\"$result\",result_reason='$result_reason',source='$source',data=\"$data\",api_date='$NOW_TIME',api_script='$api_script',run_time='$TOTALrun',webserver='$webserver_id',api_url='$url_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ALaffected_rows = mysqli_affected_rows($link);
|
|
$api_id = mysqli_insert_id($link);
|
|
|
|
if ($ALaffected_rows > 0)
|
|
{
|
|
$stmt="INSERT INTO vicidial_api_urls set api_id='$api_id',api_date=NOW(),remote_ip='$ip',url='$apiURL';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
}
|
|
return 1;
|
|
}
|
|
|
|
?>
|